Toronto upset after Rogers, Bell and Telus hike 10GB data plan prices
Remember 14 months ago when when Rogers, Bell and Telus waged an all-out price war that resulted in hordes of people waiting for hours on the phone to scream that they'd better get 10 gigs of data for $60 a month or else?
Rogers, Bell and Telus don't—or rather they do, they just don't care that you had to buy out your old wireless contract to get that deal. Or that you had to pay for your new iPhone in cash to keep it. Or that Canada still has some of the highest wireless rates of G8 countries.
Hey @Rogers last year I called and was on hold for 10hrs trying to get the $60/10GB plan and when I got through I asked specifically if the plan price would ever increase I was told by your representative that it would NEVER increase. You record your calls. Lets hear the tape!— Anonymous (@OttawaDirtyD) March 3, 2019
All three of Canada's major telecom providers, as well as subsidiary brands Fido (Rogers) and Virgin (Bell), have abandoned their famous $60/10GB plan in recent months.
And by "their" famous plan I mean Freedom Mobile's famous plan—the one that Rogers, Telus and Bell all price-matched to ensure a fourth competitor didn't eat into their 90 per cent market share.
@CRTCeng Please DO SOMETHING about the complete #oligopoly in the Canadian Telecom Industry! This is a sham! @rogers @Telus @Bell .. Why is it all 3 *just happen* to have BS excuses for bumping up the cost of our 10GB data plans? #robbers #baitandswitch— Martin (@MartinDevNow) March 3, 2019
It started with Rogers and Fido upping the prices of their 10GB plans to $65 in December.
Still a great price, but the move was seen as shady, especially given how many people had switched providers just one year earlier to qualify for the $60 deal.
I know it's only $5/month, but I'm legit very angry that @Rogers raised the 10GB no tab plan. I only had it for a year. The whole thing feels so calculated.— Ashley Botting (@AshleyBotting) March 7, 2019
Bell and Virgin similarly announced a $5 per month price increase last month, much to the annoyance of those who went to great lengths to get on that $60/10GB "bring your own device" plan in the first place.
Great, now my "$60/10GB BYOP" changed to an unforgiving "$65/10GB BYOP"...surely wasn't expecting this BS.— Ray (@raythedesigner) March 5, 2019
Thanks to Bell, Telus, Rogers.#ImAVirginMobileUser #mobile #MobilePhone #CellPhone #MobilePlan #Virgin #VirginMobile #Vancouver #BritishColumbia #Canada pic.twitter.com/14REUH8Yzd
Telus kicked things up a notch by hiking prices to $70 per month, though its lower-tier brand Koodoo has yet to up the cost of the plan at all.
"So, Telus, the whole thing $60 was a bait and switch, huh?" wrote one Toronto mobile phone user on Twitter this week.
"Competing usually means lowering prices, not all of the telcos magically raising their rates on the same plan at the same time. I want my plan price back."
"I don't understand why we can't have competition to these 3," wrote someone else of Telus, Rogers and Bell. "Anywhere is cheaper than Canada. Even a remote island in the Carribbean is about a 1/10 of the cost."
Um, yes. The big 3 are misleading consumers with their "flanker" brands. There is NO competition in Canada. And please investigate collusion. How can all 3 increase price for $60 10GB plan at the exact same time?!? #Rogers #Teslus #Bell #Robelus #CRTC— Paul Melnyk (@paulmelnyk) March 5, 2019
The Big 3 say that their price increases are justified.
People aren't buying it, to say the least, but what else is new when it comes to Canadian telecom monopolies?
Canada's big telcos (Bell, Rogers, Telus) are raising rates of customers that signed up for their $60/10GB deals, citing service improvements. That would be like grocery stores charging more for food so they can improve their service. It's a BS big telecom argument.— Mind over Matter (@tryoung) March 3, 2019
Regardless of how customers feel, there's not much they can do about feeling duped but complain to the CRTC... though many smart people have tried and failed going down that road before.
That said, the CRTC did publish a news release late last month in which it asked Canadians to "share their views" on the state of our country's mobile wireless market.
The move is part of a larger review which will result in a decision about "whether further action is required to improve choice and affordability for Canadians."
Most people would say it is. If you've got an opinion on this issue, go nuts.
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