Canadians can get gift card in Ticketmaster class action and here's who is eligible

Canadians who purchased tickets through Ticketmaster some years ago can soon claim part of a class action settlement.

The class action lawsuit had been filed against Ticketmaster's parent company, Live Nation, alleging that Ticketmaster's marketing practices, including how it displayed ticket prices and fees, violated the Consumer Protection and Business Practices Act. The lawsuit against Ticketmaster was brought forward by plaintiff Crystal Watch in 2018.

According to a notice, the court has made "no determination regarding the merits of those allegations," and Ticketmaster denies these accusations. However, Ticketmaster and Watch agreed on a $6 million settlement.

In the latest update on January 14, 2025, the Superior Court of Quebec authorized the discontinuance of the class action against Ticketmaster.

Eligible Canadians can soon file a claim to receive Ticketmaster credit, which they can use to make purchases on the site.

Are you eligible?

According to the settlement agreement, to receive credit, you need to have purchased a ticket through Ticketmaster from January 1, 2018, through June 2018.

How much will you receive?

Out of the approved $6 million settlement, $1,725,000 will go toward lawyer fees and $83,829.04 in additional expenses, while Watch will also receive $25,000.

The remaining amount will be distributed among class members as a non-cash convertible electronic gift card worth up to $45 that can be used on Ticketmaster's website. The credit is transferable with no expiry date and can be used to make a one-time purchase. The credit is subject to certain terms and conditions.

Once the settlement has been distributed, any remaining amount will be paid to organizations through cash or cheque chosen by Ticketmaster and Watch.

What should you do next?

For now, you don't have to do anything. According to a representative at the claims administrator, the claims window is not open yet. However, you can check the status online.