Eat & Drink
Is one of these Toronto cafes the next Starbucks?
There's a specter behind the shoulder of the Toronto cafes that have expanded in the last year into second locations. It's green and black, and can be found almost everywhere - often within a short walk of these burgeoning mini coffee empires. Starbucks is the coffee shop we love to hate. But are the enterprising entrepreneurs behind such burgeoning indie coffee chains as Dark Horse, Crema or Lit Espresso Bar fashioning themselves as the next Howard Schultz?
"Let's face it, we wouldn't be here without Starbucks," says Billy Dertilis, one of the trio behind Red Rocket, which recently expanded from its cozy original location on the edge of Leslieville to a second spot on Wellesley Street. "Starbucks is the industry reference. If an independent coffee shop doesn't look toward it for inspiration, it should - just like a new donut shop should look toward Tim Horton's, or a new clothing retailer should check out H&M."
"All that said," he adds, "by overextending itself and losing sight of its original principles of quality and service, Starbucks has given the independent Coffee Shop the opportunity to chip away at its clientele."
"I haven't spent a lot of time analyzing what Starbucks has done," insists Geoff Polci, whose Junction coffee shop Crema recently opened up a tiny new location right near Yonge and Bloor, sharing a storefront with an outlet of "fresh food fast" chain Freshii. "I know they went from more of a quality focus, they expanded rather quickly and it definitely thinned out the brand a little bit."
What our homegrown coffee entrepreneurs all agree on is that Starbucks made branding king. "I think branding is one of the most important things," says Joe Angellotti of Lit, who expanded a few months ago from Roncesvalles to College where the new cafe is run by his sister. "We've been trying to do it right from the get-go, even with my Roncesvalles location. We had t-shirts made as soon as we were open, we did flyers in both neighbourhoods when we opened up."
Like Dark Horse, another burgeoning mini-chain, none of these expanding coffee empires have opened up competitively close to each other, but a battle of the mini-chains might be brewing in the future, since all of them admit that expansion was always in their plan. "My plans were always to expand and I think that's probably the case for a lot of people," says Crema's Polci.
"Our plans for Red Rocket Coffee are huge," echoes Dertilis. "For now, the second location is the perfect opportunity to further define our concept: what is the overarching brand? How does that branding adapt to specific neighbourhoods? How do we strike the right balance between the allure of the independent coffee house and the consistency of a chain?"
Lit's Angellotti adds that, above everything else, quality control is his biggest problem, as it's the area where he thinks indie chains, regardless of their size, have the edge over their well-financed, highly branded international competition. "The hardest thing is quality control, and that's what i'm focusing on myself. I'm going from store to store working with every employee trying to stay on top of the quality. That's why I'm not thinking of opening a third store right now, because you need the right people working for you."
Editor's Note: When asked, owners of these cafes declined to specify how big they believed the market opportunity is in Toronto (ie. how many locations, or how large, they think they can grow and instead offered comments like "just wait and see"). Not discussed in this article are other local cafes that are currently operating two or more locations such as The Grinder, I Deal Coffee, B Espresso, Ezra's Pound and Savoury Grounds.


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Figuring out a way to include darkhorse/redrocket etc in the lobby's of office buildings in suburban Toronto...there's a mint to be had.
while your idea of having an amazing independant in the 905 seems great ... the rest of your sheep coworkers and neighbours disagree.
people who live 'up there' are very happy with their cookie cutter homes, cars and shopping -- coffee sadly is no different to them
no one ever made money following the herd.
at some point, the queues through timmy's drive thru will be too long, and at some point, *bucks lattes will rise above $5.
to have an independent owner set up in a corporate lobby, the sheep will follow.
...maybe i'll have to start one up on my own.
I; with most gratitude; invite you to spend some time in the 905. They have more sophistication than you think.
Check out picturesque town cenrtes such as Bronte, Unionville, Bramlea, Brant St. Burlington, Main St. Markham, Stouffville, Port Credit... the list goes on.
I'm sorry to hear that your impression of the 905 is simply cookie cutter homes and gas guzzling cars. Of course that is a problem... that Toronto faces too.
http://www.theglobeandmail.com/report-on-business/your-business/start/franchising/coffee-chain-plans-to-beat-the-odds/article1454439/
This was a well researched story.
Seems to me that everyone who shares the same "anti-905" view are sheep as well - everyone feeds off the same bloated train of thought.
I'm going to start hating on the 519ers and 705ers just to be different.
About the 905 and other areas "up there" outside Toronto, the truth is that because of bad city planning there and wanting to be some disgusting stereotype of a suburban land (they are in denial it when it becomes dense and crowded there), it is mostly malls and strip plazas being put up there (no BIA format or design) especially in the newer areas which are more cookie-cutter and soulless and too far! This does not allow for local and independent businesses to set up shop there, especially in malls. That is why all you see in these malls are big corporate names, many from the usa. The rents and leases are too high to begin with. That is why malls are not friendly, create a place devoid of culture, and are not a good thing for an area.
Sometimes the line up would have 8 people in it, waiting for up to 20 minutes for a coffee. It was too much so I stopped going.
I want them to do well though because their coffee is good, but they need to seriously add more staff.
And I'm afraid snjy is quite right in his assessment of the majority of suburban dwellers. The places listed later - Streetsville, Main St. Markham, etc. - are indeed gems, but that's because THEY ARE NOT SUBURBIA. They, just like farmland, are the victims of suburbia, quaint little towns swallowed up by urban sprawl. You know what true suburbia is like and yes, it IS cookie-cutter, there is no way to deny that. And yes, people who are willing to subject themselves to living in a place like that are more likely to be happy to drive their gas guzzlers to huge, ugly parking lots to shop at boring, standard chains.
They may be interesting and sophisticated people in other ways, but they are, as a group, more likely to shy away from something unfamiliar like a - god forbid! - indie coffe shop. Especially if it does not have a drive-through...
Personally, I don't believe RR gained their strength simply due to quality brew (personally I wouldn't recognize a good brew). I would say its the warm atmosphere, genuine people, excellent service, a sense of caring.
You talk about starbucks lineups.... but Tim Horton's is rediculous too. Their crazy lineups are for what???