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Baked Goods

Wanda's Pie in the Sky

Posted by Emily Thomas / Posted on February 21, 2009

Wanda's Pie in the SkyStepping foot in Wanda's Pie in The Sky is sort of like meeting a famous person. The name of the place has certainly made its rounds about the city. I can't say for sure where or when I first heard about Wanda or tried a slice of her cherry pie. The brand has become something of a fixture around TO.
Wanda's Pie in the SkyThe decor inside her Kensington Market location is half bakery cafe, half art class. (Alyssa thought it looked like Science class, which is weird. You see what you want to see, I guess.) There are paintings up all around, pie flavours listed on the wall in coloured chalk, and sketches on the display case (drawn by a regular customer, I hear).
Wanda's Pie in the SkyThis is approprate, as the whole operation was spawned while Wanda Beaver was an art student at OCAD. She used to bake pies in her kitchen and deliver them around town on public transit to supplement her income. A cafe manager (a friend of a friend) gave a pie a try and wanted to sell them. She was in business.
Wanda's Pie in the SkyToday her place is full of pies in flavours like sour cherry (her favourite), pecan and Swiss apple (ranging in size and price $8.25 - $30). They also bake scones and croissants, fresh every day, cookies ($1.60) and cupcakes, and proudly brew dark city coffee ($1.60 for a cup).
Wanda's Pie in the SkyI've enjoyed the famous pies before, but have a mind for something lunch-like. The hot and cold sandwiches look great ($6.75). They come with such toppings as avocado and Brie, on bread baked in-house. I go for a quiche ($4.75): same great crust I'm used to with a colourful and savoury filling. Seriously, before I even taste it I'm impressed with the appearance. It looks amazing with bright red and yellow peppers attractively peeking out of creamy, broccoli laden cheddar cheese. Later, I warm it up for dinner. It's very creamy but not so rich that I can't eat the whole thing.
Wanda's Pie in the Sky
Alyssa's got her eye on dessert. She points out a butterscotch pudding with conviction ($4.25). We're in a rush but she insists on sitting down to try a few bites, immediately. A few bites turn into the entire pudding. I can't blame her. I had a spoonful or two and I know that it is pudding and therefore, it is rich and heavy. But it tastes so light and creamy. That thing gets downed fast. Alyssa feels guilty and full, but happy. "That's my new favourite treat," she says, regret and satisfaction wrestling for control of her facial expression.
Wanda's Pie in the SkyWanda's Pie in the SkyWanda's Pie in the SkyWanda's Pie in the SkyWanda's Pie in the SkyWanda's Pie in the SkyWanda's Pie in the Sky20090220_wandaspieinthesky14.jpgPhotos by Alyssa Bistonath.



tc / August 23, 2008 at 03:54 am
what is so great about these i decided to go out there and purchase one of their famous pies....had to throw out the half that we couldn't swallow....sori to say but i can buy cheaper and better tasting pies at loblaws....
bc / February 21, 2009 at 07:28 pm
it's dark city coffee, not dark horse!
/ February 21, 2009 at 08:44 pm
over priced...
Mel / February 21, 2009 at 09:04 pm
The croissants are divine. The pie is underwhelming and over priced. I can make a better, fresher pie for much less. But I guess that's irrelevant...people who buy whole pies don't have the time to make one from scratch.
I do like the shop though, very quirky. There's also a few hot guys working in the back and behind the counter. Last time I was there I was in line for over ten minutes due to a 'crisis' but didn't mind the wait at all =)
cathode / February 21, 2009 at 09:14 pm
Always find the service in there APPALLING. Will never go back after a couple of trys.
Victoria / February 21, 2009 at 11:10 pm
i really wanted to like it there, but we went in the summer and there were so many flies stuck to uncovered cakes that it was a bit repulsive. or more than a bit.
emily replying to a comment from bc / February 22, 2009 at 01:15 am
right you're. thanks.
Eric / February 22, 2009 at 08:58 pm
So what's so gross about these pies? I'm sort of surprised by all the negative comments. I've never had anything from Wanda's because I was scared away by the prices.
Elle Driver / February 23, 2009 at 01:54 am
I bought a medium-sized regular apple pie from them, and it was VERY tasty. A little on the pricey side, but a hell of a lot better than a generic brand I would buy at a grocery chain.

They also make fantastic hot cocoa, with real melted chocolate. Again, more expensive than other places, but worth the small splurge.

Granted, the service CAN be slow sometimes, as the place is almost always busy, and the staff can get very chatty with the local regulars, adding to the line-up wait.

rachel / February 23, 2009 at 10:15 am
I have mixed feelings. I have had one very bad experience with poor service and overpriced, hardly edible apple pie (in the summer, when the flies were all over teh uncovered food), and one very good one with fast service and delicious cookies.
I don't think the pie I had was worth the price and agree that I have had much better from Sobeys, but I do like the atmosphere of the store.
I'll have to give it another try before I decide if my first bad experience was just a fluke, but I probably won't shell out for a pie again.
Alexandra / February 23, 2009 at 02:32 pm
I LOVE the almond croissants, the apple crumble, the sandwiches, the soups and the salads. The rice pudding - a new addition - was way too overfilled with raisins. My husband LOVES the pain perdue on the weekends. The cookies are also good.
Amanda Grainger / March 4, 2009 at 12:30 pm
The thing I love about Wanda's is the selection of pies. I couldn't believe it when I walked in and saw a chalkboard full of options like Sour Cherry, Pear / Apple, Peach... You don't typically get that much choice! It also feels very local and a part of our city, which I like.
SJ / March 9, 2009 at 04:47 pm
The cookies are really great, the pies not so much (more of a hit or miss- a recently bought a disappointing one with a stale crust), and the service is consistently bad.
Hmmmm / March 17, 2009 at 10:40 am
For a place you rated as the #1 best place for cookies, why is everyone commenting on the other stuff Wanda sells? Tell me about the cookies! I happen not to give a shite about pie...
702weekender / March 19, 2009 at 05:28 pm
Pie haters.
tango / April 20, 2009 at 05:42 pm
Mel wrote: "The croissants are divine. The pie is underwhelming and over priced."

Well, I was literally a block away, didn't feel like a cookie or pie, so I bought a croissant.

First the price: $2.36! I am not sure if it's the priciest croissant in the city, it is certainly up there. I don't know about the rest of you, I don't like to waste money. If it had been half decent...

Now, the quality, it was already beginning to get a little stale (mid-afternoon, no box or case, standing in the open), it is dense, like biting into a European rye bread; not light, fluffy, and ethereal like a croissant is supposed to be. and you feel it sitting all lumpy in your stomach for quite a while afterwards. And the taste is nothing special either. 1 out of 5 stars at best!

Even Loblaws bakery section churns out better, lighter, tastier croissants by the tray and at 89 cents a bargain to boot.

I don't want to single out "Mel", but it is disappointing that no one offered an opposing view. I don't think I will ever trust another review on this site.

Fleur / April 22, 2009 at 08:19 pm
Disagreeing with a review is hardly cause for not trusting ANY review on this site. I've also had a croissant at Wanda's, and it was pretty good. Why would you buy it if it was mid afternoon, sitting in an exposed case? If your 2.36 is so dear to you, why not ask for your money back? Sometimes, things cost more than a dollar. Usually these things are not mass-produced. (I really find it dull when people start whining about how cheap they are.)
tango / April 26, 2009 at 04:27 pm

> Disagreeing with a review is hardly cause for not trusting ANY review on this site.

If a review is way off the mark and no one disagrees with it, then yes, the site is not trustworthy.

> I've also had a croissant at Wanda's, and it was pretty good.

Pretty good is far from divine. In any case, it's not pretty good.

> Why would you buy it if it was mid afternoon, sitting in an exposed case?

Because I had no reason to suspect that they had been sitting there all day. Once it is stale it should be removed. Now I know better.

> If your 2.36 is so dear to you, why not ask for your money back?

After I've walked a block and taken a couple of bites? Would you give me a refund? Anyway, the issue is not the price but the value. Can you distinguish the two?

> Sometimes, things cost more than a dollar.

Again, it's not the cost, it's the VALUE!

> Usually these things are not mass-produced.

I don't care if they are made by little leprechauns in Jupiter, these croissants are not good!

> (I really find it dull when people start whining about how cheap they are.)

Is this about how much money you have? Or that you you are so "dull" anything expensive must be good??

jack / May 31, 2009 at 06:14 pm
went to this place this afternoon as part of my PS Kensington Market experience.. have to say it was TERRIBLE...
First, very confusing where to place your order... then I have to repeat over and over and over again what I ordered to 3 different people working there.. then, Omfg.. it is way Overpriced.. we had one slide of apple pie, one cup cake, 2 coffees that were not even hot.. cost me almost $17... Jesus Christ, I could have a nice dinner with that price.. the apple was nothing special, in fact, you can get something better at Loblaws, or a whole Napolean cake at T & T grocery store.. I will never go back again and will not recommend anyone here to eat there.. it is ridiculous.. even cafe in NYC is nicer and cheaper..complete rip off
jack / May 31, 2009 at 06:16 pm
btw, they asked me if i wanted whip cream to go with my pie.. guess how much whip cream i got?? the size smaller than a quarter.. like WHY Bother.. are they idiots?
Jason / August 17, 2009 at 12:10 pm
Try the sticky cinnamon bun thingy. Very good.
merson / November 22, 2009 at 11:18 am
I wish I could comment on how tasty these pies were, but my efforts to buy one were thwarted by the RUDEST and WORST service I have had in a long time. And having spoke to a few regulars, there seems to be one specific individual who really seems to hate working there. or hates people. It's unfortunate that one employee could leave such a bad taste in so many people's mouths.
Vanessa / November 22, 2009 at 10:36 pm
I don't know why everyone is hating on this place. Every time I go I get good service and tasty pie! Yeah, it's a bit pricey but it's better than most pie in my opinion. The other day I tried the cranberry pear and it was delicious! Huge piece too, well more than I expected.
Leah / December 2, 2009 at 12:01 am
I love the vegan hermit cookies, I buy one almost every time I pass Wanda's. They're one of those I-can't-believe-it's-vegan foods that make me love toronto. (same goes for the vegan chocolate cupcakes at the blue banana)
seearrvee / December 7, 2009 at 01:04 am
i absolutely love wanda's pies, and i don't think they're that expensive. i work in a bakery myself and making a pie from scratch is much more time consuming than many other baked goods are to make. thus, it makes sense to charge enough money to cover the necessary time and labour.

i do, however, agree that the service can be surprisingly rude at time. there is one person who works behind the counter who has been incredibly rude to me on multiple occasions. as i mentioned, i work in the service industry and i would never treat a customer like that. apart from that, i quite enjoy the atmosphere and the food so i will keep coming back regardless!
Locusgirl / February 24, 2010 at 12:06 pm
There was a lot of attitude from the one worker, if that person doesn't like working there, there are other jobs for them out there.

Bought a cupcake, 3.10!!! Insane, I didn't think of it when I was there, but after a few minutes, I had realized what I spent 3.10 on...their cupcake was dry and seems like a basic cake mix. On top of that, their were little flies all around the place...and it's WINTER.

I wouldn't go back, that's for sure.
Frank / April 9, 2010 at 05:13 pm
I have had very bad service at this warm, so fragrant, so delicous smelling resto. In truth, in spite of the parlous rudeness and posturing from the wait staff, I keep going back. The pies, huge, rich and gorgeous confections, the mango tea, the little cookies, the cooked, spicy potatoes...To Drool For. AND, I went in and spoke with Wanda directly about her staff and she was very nice and helpful, and she gave me a free slice of coconut cream: they often hire people going through hard times, which is laudable, and which explains a bit, and they are always willing to listen and respond to comments. This board in no way reflects the indescribablr deliciosity, the good vibe decor, and utter charm of the place. I feel like it's been in the Market forever.
Amanda / April 17, 2010 at 11:08 pm
Terrible experience - overpriced, small pieces of pie, rude staff, cashier was wearing white rat ear rings (really, in a restaurant come on!) and food quality was run of the mill. My mom's pie would put Wanda out of business.
b / May 15, 2010 at 11:41 am
this place, very good looking and friendly staff
but everyone has their day.
Their pie is delicious and for the most part well worth it
soup and pizza is ALWAYS delicious!
Beautiful lattes
every place has their flaws but lets see all these complainers run their own business?
claire / September 16, 2010 at 04:30 pm
I wanted to love this place, but unfortunately the pie wasn't that great...and yes I agree with other posters that I have had better grocery store pie. Perhaps it would have tasted better heated up? Regardless, the pie was not fresh and did not leave me wanting more.
trmedl replying to a comment from tango / November 17, 2010 at 08:41 pm
What. An. Asshole.

There needs to be some kind of common decency test before you write anything on the internet.
megr / February 6, 2011 at 06:00 pm
good food, consistently terrible service. the female servers in particular. esp. one that works sunday afternoons. just brutal. i won't be going back.
megr / February 6, 2011 at 06:01 pm
good food, consistently terrible service. the female servers in particular. esp. one that works sunday afternoons. just brutal. i won't be going back.
Chris / September 19, 2011 at 10:56 am
i wish everyone wasnt so quick to judge this place its great actually for the price you pay your gettin quality hand crafted baked goods sure there a bit pricey but what do you expect people put there time and effort into making something for your spoiled ungratful faces to munch on for free

or do you

you all talk alot of game

i say be cheap idiots go get the pies from the store and die from preservative poisoning
lets face it theres more chemicles in that pie to make it last longer then there is real fruit to make it sweet

ide much rather eat a freshly bake pie from this place

Oh GOD the flys

… The Humanity

did you know that while you sleep spiders crawl in and out of your mouth and have sex and make babys oh and flys do too don't forget about those guys

so a little bit of flys flying around a pie isnt that repulsive compared to the image of flys and spiders fornicating in your mouth while you sleep

relax people your in the kennsington market theres flys everywhere you go; you go to the fruit market fly's are having sex all over all those vegetables you see you still eat them so.. Quit complaining if you have nothing better to do on the internet there are a lot of free porn sites for you assholes

go squeeze off some knuckle children and see if you feel like complaining after your done
Andrea replying to a comment from trmedl / September 20, 2011 at 10:50 am
How,on your part, does calling someone an asshole constitute common decency? Be the the change you want to see.
Eric26 / October 29, 2011 at 10:15 am
They, quite literally, made the worst pumpkin pie I have ever eaten. I didn't have time to make one for Thanksgiving this year so I bought one from Wanda's for FAR too much money and I was very disappointed. I really, sincerely hope they go out of business. How can you screw up something as easy as pie? I could have made a better one in my sleep, or I could have got a better pie at Loblaws.
kathy / November 23, 2011 at 01:17 pm
My first time at Wanda's I had bread pudding made with almond croissants and warm sour cherry sauce. IT WAS FANTASTIC!!!!
I swooned. Her wild blueberry pie was my next visit - AB FAB!
Her vegetarian pizzas are excellent too. When I need a dessert for a dinner party I usually buy a sour cherry pie - always tastes so delicious - wish there was a slightly thinner crust with a bit more filling, but maybe I'm just greedy.
Love the atmosphere in there and I've always had friendly service.
Cheers Wanda! you're such a wonderful and welcome addition to Kensington market. I am always singing your praises.
Chris / January 2, 2012 at 09:38 pm
WORST SERVICE EVER!!! and by the owner no less!

My wife and I enjoy visiting Kensington Market on a regular basis due to the variety of authentic, cultural eating establishments. They offer gourmet burger joints, Burritos houses, places for Churros and desserts, Empanada's, plus fine dining bistros just to name a few.

All of our experiences have been great, except for our recent stop at Wanda's Pie in the Sky dessert shop. We have often stopped by here due to their wide variety of pies and desserts they offer. Although Wanda’s is highly over priced, they are quite tasty and have a good selection.

That said; our last visit was EXTREMELY disappointing. We had purchased a voucher for the store through Wag Jag (the #1 coupon company in Toronto) which Wanda's Pie shop had partnered with. That said the owner of the shop decided on the second last day of the voucher that he would no longer accept them after 6pm (although the shop was still open till 8pm). He simply put a piece of paper on the door written in marker stating they were no longer accepting the voucher. My wife had called in advance to confirm what time they were open till, which the owner advised till 8pm, but when my wife advised that we were coming with the voucher he said they were not accepting them after 6pm, my wife enquired why as we had already paid for it and there was no mention on the voucher of any time limit restrictions, plus she did not get off work till 5:30pm and it would be difficult to get there in time. His response was that he makes the rules and proceeded to hang up on her.

Upon arriving at Wanda's Pie in the Sky right at 6pm we found the make shift sign on the door and several people in line being turned away. When we and several others asked to speak to the manager, we were greeted by the owner who instead of trying to find an alternative or at least explain a legitament reason why he was not accepting the vouchers, he instead told us off saying "you had 5 months to use these, so too bad, it's your own fault". We responded that these vouchers were valid for two more days and we specifically waited until now as we wanted to purchase their pies for our New Year’s gathering. He again was VERY rude with us and told us “too bad, take it up with Wag Jag” and refused to refund us or even talk to us further as well as the other customers whom were very upset at his tone and mistreatment.

We went onto explained that we were regular customers and loved their pies and didn’t understand why they would not accept our vouchers since we have already paid for them and they were still valid. He then went on to tell us and the other customers if we were not going to buy anything with cash to get out... We once again stated “we are loyal customers” to their establishment and the Kensington Market and don't understand this mistreatment. Many customers eating seem quite embarrassed at the owner’s temperament. We mentioned that we will be sure to spread the news of our "great" customer service online, as we don't want to see other people get mistreated like this as well. His response was “good for you, we don’t need your business, as you can see we’re doing just fine”...

At this point I politely asked for his business card, which he was about to give me until he asked what I wanted it for; I explained that I wanted to have the correct details before I posted our experience online. Then he exclaimed, "if that's why you want it, then I'm not giving you my card", which appeared very childish as one customer mentioned... I said fine, I'm sure the details I and your other customers have will be sufficient. As I went to leave he then decided that my online posting might be bad for business and actually offered me $40 cash, but only if I promised not to post anything online. When I said, I didn't want his money he offered me free food, but I once again declined as I feel it is more important for people to know the truth about this establishment.

I feel as a seasoned traveler whom has received some of the greatest service around the world that I should post all my great experiences so all can enjoy and for the very rare cases when I have a poor experience, people should be made aware so they do not have to suffer the same ill mistreatment.

All this said, Kensington Market is still a great place, although I would definitely avoid Wanda's Pie in the Sky, as they obviously do not appreciate their customers and that's putting it lightly!
Carppo replying to a comment from Chris / February 7, 2012 at 02:38 pm
Looks like the best place in town for a flash mob food fight. Pies in the sky everywhere! Let 'em rip! It they don't taste good then they are best for a pie toss. Whaddya think?
jamie / May 28, 2012 at 12:47 pm
I went, I ate the pie... and it was good.
That is all.
Frank / July 9, 2012 at 07:57 am
I use to LOVE this place as a ongoing 4 year kensingtoner, the energy was amazing, as well as the amazing homely soups sandwiches' and pizza's which drew me their. As well as the warm baked pies and the amazing ginger cookies! AND amazing lattes with graceful art (which I do not seem to get anymore) But what mostly drew me their was the amazing presence of the friendly staff which I got to know very well!

...But what happened to the good energy in this place, the staff is very conceded, cocky and not very friendly and community oriented anymore. The old staff was awesome which made this place something I wanted to come even on the worst snowy days when it was dead but the girls at the counter would play amazing music and dance around and be so cheerful.

I know times change but you need more staff like John, Cj, Britney, Maud, Luke and Lauren. They brought what was a good energy to this place.

the food now is also hit and miss, its like the love and passion has gone out of this place...


because I do love Wanda's Pie In The Sky

and I will always recommend it in hopes that one day it will come back to life!

sam / September 5, 2012 at 05:51 pm
Jojo / September 29, 2012 at 11:17 am
I really wanted to love Wanda's. I've been 3 times and purchased whole pies, including my first visit for pumpkin pie last Thanksgiving. It tasted flat, unspiced, hardly sweetened. My 9 year old niece said it best - it tasted like cardboard. I couldn't believe it and chalked it up to how busy they were.

We went back and got fruit pies for a dinner with lots of guests. Lots of fruit, tasteless crust. They didn't taste like anything had been added to the fruit, not sweet at all, even with the natural sugar. Most of them sat uneaten on everyone's plates.

Last time we tried a wee pie just for ourselves that I think had crumble on top and it went in to the garbage after a forkful. It tasted like nothing.

I will say that all the pies looked absolutely spectacular, but having wasted about $200 there, the joke's on me. I went back to the folks that recommended the place and they said they'd recommended it based on selection. So, if you want lots of sexy looking pies that have no taste to choose from, sarcastic service, and to wait in line for at least 20 minutes, this is your place. Make sure you go with deep pockets.

PS I was asked not to bring any pies for Thanksgiving to my fam's next weekend.
PIEHOLE / September 29, 2012 at 11:18 am
Try their fly-crusted pies they're simply divine!
surprised / September 30, 2012 at 09:02 am
Was in there a few weeks back. Ordered a piece of key lime pie that was given to me with half the crust missing (still stuck to the pie dish). When I complained - hey, because I had paid a lot for that slice o' pie - it was explained to me that the crust was almond crust (?!) and yes, was meant to be like that. Nevermind that I had seen the server scrap out the leftover pie crust from the dish before it was put back in the display. Was half-heartedly offered another slice of pie, to which I agreed. In great Toronto tradition, the woman passively-agressively scrapped the pie into the garbage and gave me a smaller slice of key lime pie.

Sadly, the pie was neither that lime-y or delicious. Just ok. Totally disappointed and don't think I would go back.
skeeter jones / November 4, 2012 at 08:09 pm
Bought a pie. Took it home. Cut into it. Watched a cockroach crawl out. Enough for me.
Vicky / December 13, 2012 at 10:01 pm
Cookie was good. I've never tried the pie though. It's okay.
Fernando / February 2, 2013 at 09:39 pm
It is too bad about the rat infestation. I suggest that the establishment move to another location, the negative publicity is too damaging.
Bubonic Plague 2.0? / February 5, 2013 at 08:22 am
Wanda's Pie in the Sky (287 Augusta Ave)
Inspected on: January 29
Inspection finding: Red (Closed)
Number of infractions: 7 (Minor: 3, Significant: 2, Crucial: 2)
Condition(s) for closure: Operator fail to prevent a rodent infestation

I think we found out why her pies are so expensive.
They have to pay for all that rat food.

Grand Stander replying to a comment from Maria / February 6, 2013 at 04:20 pm
So true, Maria. Time the shut the place down for keeps when the management turns a blind eye to rudeness, roaches and rats. Fine example of how NOT TO RUN a business. Maybe go sell used tires instead.
Allister replying to a comment from tc / March 3, 2013 at 01:37 pm
Not much has changed it seems. Spent nearly $14 dollars on a pecan pie that I swear has all the flavour removed. This should have been something exquisite and yet it was such disappointment. Maybe it would be better to do a few pies well rather than huge variations of bland and uninspired disappointment in a pan.
Spirit Ghost hunter / August 16, 2013 at 03:41 pm
Anyone here ever experience Wanda's pie in the sky in was peaceful, delicious and had great vibes plus clean!
Most of you are probably too materialistic and mentally emotionally distracted as possible as spiritually disjointed to know what's really going on in this place...
Two spirits haunt that place ..they have been there before Wanda's pie in the sky was there..
Spirits trapped between worlds create the effect of a bad vibe dirty place ..,spirits and especially the male spirit that haunts this place is domineering angry and antagonistic...
Because most of you spend your waking time totally distract by trivial and materialistic life you very obviously can not see this spirit..the other spirit is an old woman ....they need someone to come and remove these ghosts so they can be guided to the other side and so that the sun can shine again in this building...I bet that some of the workers could vouch for feeling extra irritable tired ..heavy minded..spacey..while they work there...some whom have worked their longer may have had a personality change....
I suggest if you work there to sage yourself before and after the meantime get a proper medium to clean your space as well as a serious business cleaner to physically clean your space ....
Believe it or not ....if you spent your time less tuned into materialism than you would be more capable to tune into spirit vibrations and even see them..
Best of luck
Connie / September 5, 2013 at 09:27 pm
People seem to forget this place was closed by Public Health earlier this year. Nothing has changed same RUDE customer service and the place is really dirty.
Liz replying to a comment from Chris / October 25, 2013 at 05:12 pm
Thank you Chris for your detailed review. I will not be going to Wanda's Pie in the Sky. What a disgusting experience. I can tell this review is genuine, because many other people had poor customer service experience as well.
Outraged Customer / December 24, 2013 at 06:04 pm
I'm writing this review because I feel it's necessary to tell the public about my experience. I ordered a yule log (Christmas chocolate cake) to be picked up for Christmas Eve. When I arrived, the staff at the counter told me they don't have proper boxes for the cake. My cake was placed in a small white box which barely fit the cake and they we're able to close the top without squishing it. There was even tape hanging off it (it looked horrible and was completely exposed on one side). I asked if they could find something more appropriate as I wouldn't be able to carry the cake home. The staff member transferred the cake into another box which was circular (keep in mind the cake is square and long). It's not supposed to be in a box like that. Unfortunately by the time I got home, the cake had collapsed and it was destroyed. I called Wanda's Pie In the Sky and asked to speak with either the owner or manager. The guy on the phone told me his name was David. He apologized and said I would return the cake in exchange for another one. He even said they would "throw in a pie" for me. I was annoyed about the situation but relived that I could get another one.

When I came back, I asked to see David. He came out and gave me a quick apology but quickly rebutted it. He asked me if I was the person with the shopping cart (buggy). I said yes! He immediately started lecturing me and said it was my fault the cake was ruined. I wasn't supposed to place the cake in the cart. I try to explain that I brought the cart just for the cake (it's a very spacious cart with a solid base at the bottom). That's when he totally lost it on me.

He even shouted "do you actually expect us to carry your cake for you to your car?!!!". This statement was completely ridiculous and out of context. I arrived by foot. He was so rude to me and aggressive. I tried to explain myself but he just cut me right off. He just went on some crazy tyrant (I was in complete shock). He started saying things like "I have you on camera" as if I had committed some crime. That's when I said to him that I'll never shop here again. He actually shouted "I'll just give your money back!". That's when I said "just give me my freakin cake". He turned around and said "are you swearing at me?!". I said no. He continued with his tyrant while getting me the new cake. He was in such a rage that he even forgot to return my reusable bag that I had brought in with the damaged cake. I had to repeatedly ask for it back. I was actually afraid he was going to do something nasty or bad to my cake (seeing how he was in such a rage). I'm now skeptical about eating it and serving it to my family. He did all of this even in front of other employees and other customers.

Overall, I've never experienced such horrible, disgusting service like this from any business (big or small). I was belittled and degraded on Christmas Eve. It's sad and pathetic this happened over a 7-inch chocolate cake. What kinda manager or owner yells at a customer over such a little issue and right before Christmas? And if front of others to see? If I were you, I would be so shamed and embarrassed. I will NEVER return.
Outraged Customer / December 24, 2013 at 07:42 pm
I also forget to add about the customer who witnessed this ordeal. The owner basically shoved the new cake into my face over the counter. I couldn't even properly bag the cake and get my hats and gloves before being kicked out. She asked if I wanted to use the counter space that she was occupying while paying for her order. I hope this gives people a good perspective into how this place treats its customers - with absolute disrespect!
EatPieAtMabels / January 26, 2014 at 02:55 pm
Go to Mabel's instead. And the cookies at Mabel's are PERFECT!
Jo Mama / January 26, 2014 at 03:19 pm
Why why why does BlogTo constantly out this horrific rat and roach infested hell hole of customer service on their lists? I like revisiting the comments every year to see how many more people have been taken in by your recommendations.
Tortuge Five replying to a comment from Jo Mama / April 22, 2014 at 02:26 pm
It sounds like it's getting so bad in there that you can't tell the owner and manager from the rats and roaches that infest the place. There are SO MANY BETTER PLACES to get a pie or pastry in TO. Hose this vermin hole down.
Cookies99 / June 17, 2014 at 12:10 pm
We have been coming here for years and have never had a bad experience. Amazing pies, pastries, cookies, and goodies! I keep saying I am going to try their savory items on my next visit (they look great too) but I always give in to sweet temptation. Hubby's favourites are key lime, banana cream, and coconut cream. I love the fruit pies and cookies too. Haven't tried their carrot cake yet but it calls to me :)
Suzy / November 2, 2014 at 09:41 pm
Great pie, surly staff.
Suzy / November 2, 2014 at 09:50 pm
And out of whip cream. This is the Kensington location.
amak / April 5, 2015 at 10:42 am
Dulce de leche cookies are to die for!

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