air canada outage

Air Canada system outage leaves passengers stranded at Toronto's Pearson airport

The ongoing comedy of errors that is post-lockdown air travel in Canada continues this week at Toronto's Pearson International Airport, where an "IT issue" is said to have basically dummied the nation's largest carrier.

Pearson itself first warned that Air Canada was having issues at 1:37 p.m. on Thursday afternoon, noting that the airline is "experiencing an intranet outage that is impacting functions such as check-in, baggage delivery and gating."

"Air Canada passengers are encouraged to check in online before leaving for the airport," reads Pearson's tweet, which also states that AC is "working hard to resolve the issue."

About 20 minutes later, Air Canada similarly announced the news on Twitter, writing, "We are currently experiencing an IT issue affecting airport check-in at Toronto Pearson. Customers should check in through mobile or on the web before going to the airport."

Neither the airport or airline have provided an estimate to blogTO regarding when systems are expected to come back online, but some AC customers on Twitter say they've already been stranded for hours, and that they have no idea what's happening.

"We need better communication from you Air Canada," tweeted one travel agency in response to the mess on Thursday.

"Our clients are stranded in Pearson airport and looking for guidance. At least send updates to travel agency partners so they can advise their clients accordingly."

"This is becoming a complete joke," wrote another Twitter user of Air Canada's IT outage. "So many staff standing around and when asked a question they push you off to someone else. Do better."

While Toronto Pearson International Airport was coming under fire for frequent service issues last summer, the airport has since implemented various programs and technologies to make things run more smoothly.

By many accounts, Pearson (operated by The Greater Toronto Airports Authority [GTAA]) has gotten way better in recent months.

Unfortunately for the GTAA, some individual airlines flying out of Pearson continue to engage passengers on a near-daily basis with claims of lost baggage, delayed flights, route changes, staffing shortages and abysmal customer service.

Lead photo by

Adam Khan


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