toronto roger outage services

Here are all the ways Toronto is falling apart because of the Rogers internet outage

It's absolute mayhem across the city this morning as many services in Toronto have been rendered useless thanks to a huge internet outage from Rogers.

Virtually any business or service that relies on Rogers for internet or mobile connection is warning customers that debit machines, ATMs or phone lines are not working.

In Toronto, that varies from restaurants, school boards, banks and even emergency services.

Don't be alarmed if you notice large groups of people huddling outside libraries or Starbucks, they're just trying to grab any crumb of wifi they can.

If you were hoping to explore the city today using Bike Share Toronto, you're out of luck.

Currently all bikes and docking systems are inaccessible as Bike Share's platform is serviced by Rogers. Problems with their system started early this morning.

Customers who've purchased passes will need to reach out to the company for potential compensation.

Over at the Toronto District School Board (TDSB), all cellphones associated with the board are unavailable and cannot receive any calls. Only a few schools have reported this issue.

Students in remote summer school classes will switch to asynchronous learning until service resumes.

Thankfully TDSB landlines are up-and-running and have yet to report any problems.

Banks are also seeing disruptions to their day-to-day services including CIBC, BMO, TD and RBC. Even larger issues are going down with Interac, who states they are facing a nation-wide communications outage meaning tons of businesses that use their services cannot accept any payments.

For transportation services, Metrolinx is warning customers that fares cannot be purchased using debit or credit and that even e-tickets maybe unavailable too.

For those who want to complain about GO Train times, Metrolinx's customer service and transit dispatch phone lines are still working.

Some police services across the province are warning residents their 9-1-1 or emergency services lines may not be accessible including, Toronto, Peel and Ottawa forces.

Many forces are reminding the public that 9-1-1 is for emergencies only and are asking them not to call reporting wifi or phone outages.

The City of Toronto is currently "assessing" the state of their programs and services from the outage and will update the public on any disruptions.

There are a few snags at Toronto Pearson Airport too, with the Greater Toronto Airport Authority (GTAA) confirming possible delays with fuel operations.

Duty Free-lovers will be saddened to hear debit isn't working in any of Pearson's retail shops either. 

Incoming travellers may not be able to complete their ArriveCAN documents when arriving at Pearson, with Canada Border Services Agency saying travellers should submit their info using the Traveller Contact Information Form. 

A number of GTA malls are also experiencing disruption, so some shops at Yorkdale and Square One will not open today.

For healthcare, COVID-19 Outreach Centres from Michael Garron Hospital at Thorncliffe will be closed today and tomorrow, July 9.

Michael Garron also said some appointment reminders will not be sent out today.

A few virtual appointments will not be available today from Holland Bloorview Hospital as well.

Don't forget - Fido, Chatr and TekSavvy also rely on Rogers' networks meaning their services are disrupted as well.

Good luck out there Toronto!

Lead photo by

Kris Pangilinan


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