pause beauty toronto

Former customers claim Toronto salon that abruptly closed owes them money

Several former customers at a Toronto salon that abruptly closed earlier this year are claiming that the business still owes them thousands of dollars. 

Pause Beauty, formerly located at 993 Bloor Street West, offered beauty, cosmetic, and personal care for ten years before closing its doors on Jan. 6, 2023. 

In a post made to the Friends of Bloorcourt Facebook page, a local resident posted an image of a message scribbled on the salon's storefront which reads, "where's my $1,800 you owe me!" 

"I was just out running errands and happened to pass by the former Pause Beauty Boutique and saw this written on the window," the post reads. 

pause beauty toronto

The message left on Pause Beauty's former storefront. Photo via: Friends of Bloorcourt. 

"I'm also owed $1,800, and am looking to connect with others who lost money when they abruptly closed at the beginning of the year. I'm curious as to exactly how many of us are owed money, and to what amount. Is this worth pursuing in small claims court?"

Multiple other former customers chimed in under the post, writing that they have yet to also receive a refund from the business after it permanently shut its doors a few months ago. 

"I'm also owed money and had requested a refund and haven't heard anything back. I loved going to Pause and empathize, however I am left feeling unsettled," one person wrote. 

Another customer posted a screenshot of the auto-reply email they received after requesting a refund. 

"Thank you for your email. Pause Beauty Boutique is permanently closed. Due to circumstances beyond our control, Pause Beauty Boutique is currently insolvent," the email reads.  

"We are advising all who have read our terms and conditions and know they qualify for a refund to pursue a chargeback with their financial institution. Please contact your bank or credit card company to dispute the payment as 'item not received.' If you qualify for a refund, the chargeback will not be disputed," the statement continues. 

"We have no further information to provide at this time. Thank you for your support over the past decade." 

A screenshot from the salon's website (which has since been shut down) also reiterates that customers who are entitled to refunds will be issued them in due time. 

"We did not expect this, we did not want this, but rest assured - we will all be ok," the message reads. 

"And despite the speed at which this decision had to be made, I will see to it that our closure is handled with the grace, dignity, ethics, and transparency that you have come to know me for and expect of me."

Lead photo by

Pause Beauty 


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