Someone reported a damaged Toronto street to 311 and was told to wait 4 years
Locked public bathrooms, water fountains left off through blazing hot spring months, and shoddy, cracked, and broken infrastructure are all familiar parts of the Toronto experience, and if you try to complain about them to the city in hopes of a quick fix, you might be in for a much longer-than-anticipated wait.
Chris Moise, a TDSB trustee and candidate running for Ward 13 city councillor in the upcoming municipal election, encountered a damaged speed hump while canvassing on Sackville Street north of Gerrard. Doing what he felt was his civic duty, he reported it to 311.
The simple request to repair a damaged speed control measure — literally a raised and completely inanimate bump of asphalt — was met with a response stating that "the service request will be resolved within four years."
That's 1,460 days to repair a speed hump.
In a window into Toronto's state of disrepair, 311 stated in its response to Moise that the damaged speed hump would be fixed on the distant date of Sept. 11, 2026, precisely at 3:18 p.m.
Moise took to Twitter, calling the resolution time "unacceptable" and calling on 311 and the city's transportation department for "better response/resolution times."
Traffic calming is a critical component of #VisionZero. A few days ago, while canvassing, I reported a damaged speed hump on Sackville Street and got this response from @311Toronto on behalf of @TO_Transport. This is unacceptable. We deserve better response/resolution times. pic.twitter.com/RLEQg9JFQS— Chris Moise (@ChrisMoiseTO) September 14, 2022
Moise tells blogTO, "We have seen this city's infrastructure steadily deteriorate. I believe that when our parks and public spaces are well maintained and cared for, they become safer and more vibrant."
The damage itself is reported as minor, and there are undoubtedly much more pressing priorities on the city's repair agenda, but being given a date and time down to the minute, a full four years down the road (no pun intended) seems shockingly ridiculous.
blogTO reached out to the City of Toronto seeking comment on the four-year timeline for repair, and it appears there has since been an update.
Transportation Services and 311 explain that "Staff have investigated this location today, and repairs will be made in the next few weeks."
As for the distant date provided to Moise, the city says that "Staff are also reviewing automated emails to ensure that service standards are communicated accurately to those submitting service requests."
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