Air passenger complaints

Air passenger complaints in Canada triple in one year

Air passenger complaints more than tripled over the past year, soaring to a staggering 42,000 made to Canada's transport regulator as of this month.

Travel had a chaotic year to begin with, juggling post-pandemic surges in flight demands coupled with staffing shortages, delays, and uncooperative weather.

As of March 31, 2022, there was a total of about 13,400 complaints. Over the following 12 months, the numbers reached unprecedented highs of 36,000 in late January, rising by another 17 per cent since then, according to Canadian Transportation Agency reports.

Each individual case now takes over a year and a half to handle, and the backlog is only growing despite previous efforts of ramping up funding.

The regulator received an $11-million funding top-up in the federal budget last April. Last week, Transport Minister Omar Alghabra pledged another $76 million, hiring 200 more employees with the goal of expediting the processing time of complaints.

Alghabra also vowed to close a loophole in the Air Passenger Protection Regulations, which allows airlines to reject compensation claims by citing safety as the reason for a flight disruption or cancellation.

NDP transport critic Taylor Bachrach is also seeking to increase fines for airlines operating outside the rules and to make compensation automatic for travellers whose flights are delayed or cancelled.

Lead photo by

@TorontoPearson


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in Travel

Three Ontario cities ranked among tops in Canada for work-life balance

Toronto-bound flight forced to land back in same country after nine hours in the air

Two Canadians were on turbulent flight that killed one and hospitalized dozens

Low-cost airline sale offers flights from Ontario to Europe for as cheap as $170

New plane rolls off Toronto production line and immediately crashes into fence

Ontario is home to the two bluest lakes in the entire world

Toronto is about to get a new ultra-cheap flight route to world's theme park capital

Nature area in Ontario with pretty boardwalk was the site of a fatal plane crash