ontario cannabis store

More people complain about the Ontario Cannabis Store than anything else

Ontario’s ombudsman just revealed they have received more complaints about the Ontario Cannabis Store than any other government organization this fiscal year.

These objections were a result of the delays, delivery problems and customer service issues that preceded the OCS opening on April 1.

Paul Dubé, Ontario’s ombudsman, published his annual report today and notes that this year was a “historic year.” His office saw a 30 per cent increase in complaints.

“Political change and the administrative changes that go with it tend to make offices like ours busier, as the public and government officials alike seek answers about everything from good governance practices to the execution of political decisions,” Dubé said in the annual report.

In total, the office received 27,419 complaints this year.

It's a good thing, then, that all five of Toronto's approved cannabis stores are now open for business so there's less reliance on shopping online.

Lead photo by

Hector Vasquez


Join the conversation Load comments

Latest in City

Ontario Place redevelopment will include a huge new all-season adventure park

Ontario has seen one of the screwiest Julys ever when it comes to weather

Experts blame humans for recent coyote attacks in Toronto

Toronto rescue is going to Manitoba to save dogs stranded in wildfires

Cyclists in Toronto annoyed with people dangerously moving planters into bike lanes

Ontario might not actually leave Step 3 next week as planned

Legal complaint launched against Marineland after viral video showing depressed orca

Bystanders wrangled into violent brawl that broke out on TTC subway