Restaurants
Urban Eatery
Urban Eatery is the swanky new food court (just don't call it that) opening September 1 as part of the Eaton Centre's $120 million revitalization. Needless to say, with a price tag that high, one would certainly expect a little shine. And that's exactly what I saw as I toured the almost-finished space as part of a media preview; a spaced swathed with glass, stainless steel, marble and natural wood.
The upgraded and much-enhanced look wasn't entirely shocking--after all, it's tough not to improve on red fluorescents and grid flooring. But the real surprise was that Urban Eatery is not simply a glorified mecca of KFC, McDonald's, A&W and other fast-food chain restaurants. They're there of course, if only to satiate your Grampa Burger cravings, but so too are some local Toronto favourites, in express form for the first time.
The centre island hosts vegan Urban Herbivore, a Kensington Market staple, along with Big Smoke Burger (formerly Craft), offering its gourmet burgers in a *food court* instead of King Street. Also occupying the island is Liberty Noodle, an extension of one of my personal favourite Japanese restaurants in Liberty Village, and Crepe Delicious/Froshberg Gelato, which will be offering fresh, daily-made gelato (squeee!) and sweet and savoury crepes.
Among the other pleasantly surprising restaurants at Urban Eatery is Rare, Amaya, Fast Fresh, and Aroma Espresso, which juxtaposes with the unavoidable Subway chain, Jimmy the Greek, and New York fries. There are 24 restaurants in total, and space for 900 people to sit and dig in.
And speaking of seating, the uniform green and beige chairs are long gone, replaced with various options including Danish-designed red molded plastic chairs, wire chairs, and high-backed, which are pulled up to bars, long wooden tables, and white circular tables with brushed metal bases. Disposable packaging, for the most part, has all but been replaced, with plastic plates, cups, mugs, and bowls, as well as real cutlery that will take up the slack.
The shift to reusable dishes means there are no garbage receptacles in Urban Eatery. Yeah, I didn't get it at first too. Instead, there are five manned food-tray collection stations where customers bring their trays for staff to staff separate materials. They are then wheeled to the scullery, where an enormous energy-efficient dishwasher washes dishes and food waste is put through a solid waste compactor, which is said to reduce output from 50 bags of garbage to one or two bags of pulp. There are also two hand-washing stations for the public right on the floor, as well as totally new bathrooms and a nursing room with intercom security.
For all of the fancy new décor and restaurant-style seating, my favourite physical feature of Urban Eatery was most certainly the most inconspicuous. That is, the little purse hooks under many of the raised tables. There you have it folks--millions of dollars in a renovation overhaul, and I can't get over the little metal thing that keeps my purse off the floor. It's the details, I guess.
Urban Eatery really does seem like a healthy (pun intended) diversion from the typical mall food court, and it's great to see local Toronto options getting some wider exposure. Of course, we'll have to see how Urban Herbivore's sesame tempeh holds up the virulent Double Down.
Urban Eatery by the numbers:
- Size: 45,000+ sq ft
- Seats: 900
- Restaurants: 24
- Tray collection stations: 5
- Hand-washing stations: 2
- Dishes in circulation: 100,000+
- Glasses in circulation: 20,000+
- Food waste reduction: up to 88%
Photos by Jesse Milns

Discussion
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People that don't look like you and are centuries younger /= thug
As for fingers crossed - don't count on it amigo.
After entering at the Queen street entrance with a stroller, I was told the only washrooms with changing tables were in Sears where they have 'family washrooms'. After crossing the Centre the only one I could find was occupied for a suspiciously long time. Luckily I found a changing table in a regular washroom in Sears.
In order to get between floors there were only two elevators working (one was in Sears), meaning that I had to go way out of my way to get between floors and then wait in a line-up of other moms and strollers.
I'm okay with nursing in public but it is nice to nurse baby in a quiet place (I settled for a bench under one of the escalators at the Dundas end of the Centre). The family room at Yorkdale is awesome.
nice polish job.
..also, why did Craft Burger change it's name?
I went there for the first time a couple months ago because I've always been intrigued, but it was a huge mistake. My pan fried noodles were flavourless and it came out really slow despite there being only a few other patrons. My friend's dumplings were cold and his ramen noodles were worst then most pre-packaged kinds. There is no way those are fresh. Never again!
To stay one step ahead of Craft Fat Burger on Augusta who tried to ride on their coattails...
They have minimum waged people in there trying to clean up after people? Not going to going very well.
They have this same kind of thing at IKEA in their restaurants and the place looks like Goderich after a tornado blew through.
If environmental friendliness is the platform the EC would like to push, they could offer a biodegradable option.
That is all.
not likely - still, im excited to not have to pick between mcd's and wendy's! YAY NEW THINGS!
same expensive fast food even more overpriced now
I'm here all week! Try the pork.
A polished turd is still a turd, yea, I'd have to agree with that.
seanm: I'm sure they'll have sustainable take-out options well...
the sheer volume of people just made me walk on through and i ended up eating elsewhere.
it does look like a nice upgrade and i definitely like the idea of reusable plates, etc to lessen waste.
i'm hoping smoke burger is just as good as the original location on king west :)
Great idea about the reusable plates but yeah, people are going to steal them.
I think it's good that they created more jobs by having manned tray disposal stations. There are worse jobs for the same pay (minimum wage) and who knows, maybe they are getting more then that.
I used one of the hand washing stations, it is poorly designed. The sink is too small and should have been made into a trough like basin. The way the water comes out you have to have your hands on the upper edge of the sink and water inevitably splashes out of the sink. I can just see how much water is going to get everywhere and onto the floor. Next you will have people doing the slip and sue.
Next to eaton centre... On TTC Dundas station...