Saturday, May 25, 2013Partly Cloudy 14°C
Fashion Stores

Brandy Melville

  • Currently 2.60/5

Rating: 2.6/5 (5 votes)

Posted by Robyn Urback / Posted on September 17, 2012

brandy melville torontoBrandy Melville caters to the teenybopper crew, and it wasn't just the gaggle of braces and backpacks that greeted me upon entering that led me to that conclusion (but let's face it; it was a pretty good clue). Started in Italy, the brand has grown to spread all across the EU, eventually permeating the American market, and then arriving in Canada this year.

brandy melville torontoWhile Vancouver snagged the inaugural Brandy Melville Canada store early 2012, Toronto now has its own shop on Queen West in the former home of Style Exchange (though Toronto shoppers used to be able to find some Brandy options over at Fitzroy Boutique).

brandy melville torontoThe space itself has been done over to feel like the inside of a 16-year-old's scrapbook, with one wall plastered with torn-out novel pages, and another with plaques of hearts and scribbles. For a little local flair, the store also has signs marked with "U of T," "Ryerson," "Little Italy," and more, just so you remember you're in Toronto instead of, say, Milan.

brandy melville torontoI speak to one of the store's managers who tells me Toronto was always in the Brandy expansion plans. "It's been about two weeks," she says. "And we're already so busy."

brandy melville torontoI can't help but notice just how young this woman looks, decked out in one of Brandy's maxi skirts and a loose-fitting sweater, and twirling her hair throughout the duration of the conversation. Flocks of girls drift by as she tells me more about the brand, some huddling crossed-legged around a laptop on the floor, waiting for a friend trying on a crop-top in the change room. I remind myself that I, too, was once like them.

"We definitely appeal to teen girls," the manager continues, at this point clearly stating the obvious, "but women of all ages seem to find something they love in the store, too."

brandy melville torontoThe style is very much boho-hippie, with plenty of loose-fitting options and everything (aside from the denim) labelled as "one size fits most," with the house brands being almost exclusively represented in the store's stock, aside from some of the denim. I take myself on a tour of the store, finding a polar mix of love/hate options.

brandy melville torontoOn the "love" end: a tribal printed maxi skirt ($36), and a side-cut scoop neck tank ($19), among others (I told you it was boho). But other items seemed just a little too "Beatles-shirt-at-Walmart" for me. Case in point: the baseball tee plastered with the image of a youthful, smoking Bob Dylan ($44), and the endless pairs of pre-frayed white denim cutoffs ($42), which were so distressed that the pocket linings were virtually hanging out of the shorts.

brandy melville torontoMy least favourite finds were undoubtedly the Buddha and Hamsa necklaces, encased in little plastic baggies and priced at $7. To be fair — I don't think it was the spiritual commercialization that really irked me. Rather, the concession that a Dylan tee and shiny Buddha necklace would've made me giddy back in high school.

brandy melville torontoBrandy Melville promises new items every week, just a few of which will be printed with "Nirvana" across the front.

Photos by Jimmy Lu

Discussion

27 Comments

lol / September 17, 2012 at 10:05 am
user-pic
ENOUGH WITH THE AMERICAN FLAG SHIRTS!!!!!!!!!! I BET U NO AMERICANS ARE WALKING AROUND WITH "VINTAGE SCREEN PRINT MAPLE LEAFS FLAGS" STOP TRYING TO LOOK LIKE AN URBAN OUTFITTERS MANIKIN AND SHOW SOME FLIPPIN NATIONAL PRIDE!
pamela replying to a comment from lol / September 17, 2012 at 12:10 pm
user-pic
haha oh god, cool it.
Chris / September 17, 2012 at 10:44 pm
user-pic
John Galt?!? are they going after the tween libertarian market?
frankie / October 3, 2012 at 07:09 pm
user-pic
does anyone know the contact information for this store!?!?!?
Jenn / October 5, 2012 at 03:07 pm
user-pic
The staff at this store are insanely rude, unhelpful and have a major sense of entitlement. I will never go back
Elizabeth / October 9, 2012 at 08:50 pm
user-pic
I agree with Jenn. The staff is really rude.
Elizabeth replying to a comment from lol / October 9, 2012 at 08:51 pm
user-pic
It's an American company.
Alayna / October 14, 2012 at 01:16 am
user-pic
I personally feel I have traveled all over the brandy stores in the world . I lived in New York for 2 years and the New York brandy girls always seemed so bitchy and rude . I am a Canadian my self , and now that I have moved back home I am happy to see a brandy here in Toronto .bmy first day shopping there was great , I was greeted nicely by a tall young man and the young ladies in the change room really helped me out well . The staff seemed pretty bubbly to me and thu were all telling me to take my time , while thier store was up for closing . I was cash out by a beautiful tall black cashier , and she made me feel very comfortable with my purchases and even gave me ideas on how to style them out . When finishing my transactions a young lady walked me out and wished me a good night . I am in this store every 2 weeks since its been open , busy or not busy the Toronto staff was always good to me . Therefore I feel it depend on certain ppl vibe towards employees at stores that sometimes you may feel its bad customer service.my little sister I there every weekend and she always tells me the girls In the change rooms always help her pick out good outfits . Just go more guys and you will see what I mean .
Tarah replying to a comment from Elizabeth / October 14, 2012 at 12:47 pm
user-pic
Hello

I disagree with the comments above.. I think the staff is very helpful. I myself have been to almost 5 different Brandy Melvilles.

Santa Monica store and all of them in California ARE TERRIBLEEE... The girls think they are better than everyone else are so rude and wouldn't know customer service if it bit them in the ass. NYC is just as bad. Vancouver I wasn't overly impressed by either.

Toronto I had at least 3 girls ask me if I needed a hand through out the hour I was in there. They were not pushy either just being kind and helpful.

TORONTO BRANDY IS MY FAV! Thanks Brandy Toronto
Moi replying to a comment from Elizabeth / October 16, 2012 at 09:50 pm
user-pic
It's actually Italian.
boop / November 14, 2012 at 08:43 pm
user-pic
LOL @ the tone of the reviewer who wrote this article.
Connie / November 15, 2012 at 03:46 pm
user-pic
I've never been to Brandy but u hav NO IDEA how much i want to go. Sadly i cant shop for a while so gonna go on Boxing day!!!!!!!!!!!!!!!!! WHO HOO
Charlie1970 replying to a comment from Jenn / November 20, 2012 at 02:35 pm
user-pic
I agree with Jenn as well, even my 19 year old daughter thought staff was rude.😳
Marcy / December 11, 2012 at 03:40 pm
user-pic
It's an Italian Company!
Christine / January 2, 2013 at 01:57 pm
user-pic
I think it depends on what you look like whether you're going to get good service or not. I can definitely see a thin, pretty girl being treated with greater service than someone who is considered more 'average'.
Sarah / January 26, 2013 at 05:28 pm
user-pic
I love the store, but the rude clientele absolutely ruin the experience. I'm glad I'm not the only one who felt this way. I really hope someone from head of office reads this and considers some ettiquette and customer appreciation courses.

Especially for you, chick with the black lipstick.
Fetzer / February 1, 2013 at 11:50 pm
user-pic
Why does anyone NEED good customer service in a store like this? You don't need anyone to be nice to open a change room door, or to cash you out. A zombie can do it. If they're rude, just ignore them. Or you know, make a gigantic mess in the change room. ;-P
Cristina / February 2, 2013 at 02:10 am
user-pic
WORST staff ever. They all should be fired because they are absolutely useless and RUDE...they need to be reminded that they are working retail for a living...doesn't exactly come with prestige.
Jackie / February 17, 2013 at 02:36 pm
user-pic
This hardly seemed like a review of the store, but a personal reflection of the writer's taste.
Jen / March 11, 2013 at 03:52 pm
user-pic
Yesterday i bought a shirt at the Toronto brandy Melville location. I got home and found 17 little holes in my brand new shirt, me being very upset and mad, i tried to go back today and get a refund or another one of the shirts. I brought the shirt and the receipt with me to the store, i was told that since i had taken the tags off there was nothing that could be done about it. This wasn't ok considering anyone who shops there knows they only out stickers with a number on them for tags. I paid 22 dollars for this small crop-top to that night fid it was covered in holes, and they would not so anything about jt.
Very upsetting, as much as i liked their clothes, not going back.
Lisa / March 27, 2013 at 02:42 pm
user-pic
Okay so the Yorkdale store just open Saturday . I visited the store and it was really packed and too much staff on floor . I was very upset with the service i got form the staff . I felt it was not multicultral and too much teenagers working . Alot of little asain girls walking around thinking they dont need to help customers. I was Cashed out by a heavy Asain girl her name on my reciept was Candace Cruz . My transaction was over $300 dollars and i found that she was very slow , she didnt end up interacting to me , and when i asked her what was the exchange policy and if i can Excahnge at the Queen Street store , she then was rude to me and told me " no this is the only store you can exchange at " when i asked her as to why not the Queen store she explained she does not know and i should speak to a manager bc she has a line up. I was very dipleased and Angry . I then told my sister if we ever have to shop for this company it will for sure be at the queen location where everyone is Freindly and open . I am very displeased and frustrated as to why i got this service . I hope things can change and work out for this store
Amy / April 4, 2013 at 09:58 pm
user-pic
@Lisa, your comment sounds more like a hate towards asians than a review about the store's customer service.
Sarah / April 6, 2013 at 06:59 pm
user-pic
The clothes at this store are amazing; however, their "one size fits most" is a huge disappointment as most girls belonging to their target demographic are NOT anorexics or size 00's. I'm fairly small (5'3, 115 lbs, 34 bust, and size 3 pants/dress) and NOTHING fits. Brandy Melville needs to make more clothes for women and teens of all sizes. I recommend an XS S M L XL XXL size range to better suit the wide variety and shapes women come in.
tifanny replying to a comment from Jen / April 20, 2013 at 09:22 pm
user-pic
you should have look at the shirt more throughly while in the store before buying it :/
joanne replying to a comment from Amy / May 3, 2013 at 03:49 pm
user-pic
Set foot in the store at the Yorkdale location and quickly discovered that the staff was very rude and stuck in groups while nastily eying customers. I see the word "bitch" used a lot in their graphic tee's... totally reflects the atmosphere of the store.
Crystal / May 6, 2013 at 06:47 am
user-pic
@Sarah. Just curious as to how the clothes don't fit you if you are 5'3 l,115lbs 34 bust an wear a size 3 bottoms? I'm 5'3 also 128 lbs a 32 bust an wear a size 3 or 5 bottoms an the shirts all fit me fine. It's not like they are tight or super big on me either. They fit perfect! Just thought it was weird they don't fit you.
B replying to a comment from Elizabeth / May 10, 2013 at 09:17 am
user-pic
It's an italian company.

Add a Comment

Search

Find a Fashion Store

Or use the options below to assist you in locating a Fashion Store in Toronto.

Search Results

Please select criteria from the dropdown menus above to start your search.

Reviews

Recent Reviews

Refine the list using the categories below:


Loading...
Other Cities: Montreal