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Are we paying more for less on the TTC?

Posted by Chris Bateman / July 18, 2012

ttc subway train davisvilleA report from TTCRiders, a Toronto-based transit advocacy group, says the TTC is flunking in several key areas — including the cost of a fare and the quality of service between various parts of the city — after a year-long evaluation of subway, streetcar, and bus services.

In the report, the group identified five "public transit principles" — the cost of tickets, expansion and improvement, accessibility, frequency of service, and environmental sustainability — and evaluated where the TTC stood in terms of achieving those goals. Generally speaking, it's not good. The group found the TTC lacking in all but one of its key criteria.

Perhaps surprisingly, the TTCRiders says the commission is hitting the mark when it comes to building modern, city-wide rapid transit, praising the recent revival of Transit City and the renewed discussion on the various ways to fund further expansion.

ttcriders report fares percentageAt the fare box, though, it's another matter. TTCRiders calculate that 70 percent of the money collected through tokens and passes is used to fund day-to-day TTC operations. In other cities, that figure is is as low as 45 percent thanks to the use of taxes and other revenue tools to supplement money collected directly from riders. Surely that's a reason why we have the most expensive transit system of any major city in North America.

Frequency of service is another beef. According to the report, the number of trains, busses, and streetcars operating in the city does not match climbing ridership numbers. Using a service to ridership ratio, the paperwork shows a 12.5 percent increase in the number of riders since 2006 and a drop in service since 2009. Bottom line: we're paying more money for less service.

ttcriders report ridership and serviceWhat's your opinion on the group's findings — have you noticed similar things while riding the TTC recently? Obviously we would all like lower fares, but are you happy to pay for upgrades and maintenance while you ride? The comment thread awaits.

Full report (PDF)

Photo: "Walk around Forrest Hill" by kaeko in the blogTO Flickr pool. Illustrations: "The State of Public Transit in Toronto" by TTCRiders.

Discussion

26 Comments

Miroslav Glavic / July 18, 2012 at 01:12 pm
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TTCRiders is an extremely biased group led by Jamie Kirkpatrick who said Ford's subway plan had no funding yet Transit City was fully funded. Not true on the Transit City part. TTCRiders and JK will ignore anyone who criticises them/questions/challenges what they say. They are right, if you don't like it, STFU.
Miroslav Glavic / July 18, 2012 at 01:19 pm
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We shouldn't have universal fare.

I just checked YRT/VIVA and their fare is $3.50 for adults, students (high school) and seniors/children.

If the fares were discounted for every single group that could receive a fare discount then the TTC would not have money.

We should have fare by distance, I live on Morningside Avenue. My sister lives across Kipling Station. Let's forget I have a metropass for a moment. I would pay $3 there and $3 back. The grocery store is 3 ttc stops east of my house. I would still be paying $3 each way to buy my groceries.

If the fares were by distance then I would pay let's say 50 cents each way. Visiting my sister I would pay more.

I use more "TTC resources" visiting my sister than going shopping.


If you get a local job in your community and shop local, the fare by distance wouldn't affect you much.

Also, I mean fare by distance, not fare zones. If you live on the east side of a zone boundary then work/shop across the street, you'd pay two zones, hence why I say fare by distance.


Now to the people who are going to bitch about what about for low income people, poor, etc...get a job locally, it is quite easy.

Alex / July 18, 2012 at 01:23 pm
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The TTC is already one of the worst values in modern mass transit and you want me to pay more for it? How about they fire some $30 an hour token jokeys and replace them with machines like every other major transit system on earth?
Simple answer replying to a comment from Alex / July 18, 2012 at 01:37 pm
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Unions.
Joey replying to a comment from Miroslav Glavic / July 18, 2012 at 01:52 pm
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"Now to the people who are going to bitch about what about for low income people, poor, etc...get a job locally, it is quite easy."

I had a feeling you were trolling and then I got to that sentence, which confirmed it.
Mt / July 18, 2012 at 02:32 pm
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fare-by-distance would be great, but it wouldn't solve the problem of underfunding by our provincial and federal partners and lack of municipal revenue sources. the various levels of government need to realize that transit is essential for healthy cities and economies.
the lemur / July 18, 2012 at 02:33 pm
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It's not practical to compare transit systems in one sense because the level and the structure of funding is different from one to another.

The TTC gets no funding from the province, the feds or even surrounding municipalities, even though people stream across the borders of the city of Toronto each day to get on the TTC at Finch or Yorkdale, for example. Washington's WMATA, on the other hand, gets federal money plus funding from smaller cities surrounding DC, in proportion to ridership. MARTA in Atlanta gets federal funding and a cut of a local sales tax, but no federal funding. The LA Metro has half a dozen different sources of funding.

I'd say the TTC does pretty well considering the limits of its funding, but it definitely needs a way of making its fares fairer (time/distance, ability to buy multiple rides rather than a limited-time pass).
the lemur replying to a comment from the lemur / July 18, 2012 at 02:41 pm
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Sorry, meant to say that MARTA gets no *state* funding.
Tommy replying to a comment from Miroslav Glavic / July 18, 2012 at 02:49 pm
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There are a few issues with distance based fares:

1. The technology to implement it is expensive and complex. Every single exit point from every single station and vehicle will need to be equipped - and all hell will break loose if a machine is broken, not to mention the vehicle delays waiting for everyone to tap out. It's doable, but you'll need to remember that tap out when exiting, or else you'll be paying the max amount. Massive customer service headache.

2. As we all know the TTC is slow, so it's arguable that a 5 minute short trip is equal in VALUE to a 90 minute long trip. If I'm forced to pay 15 dollars for a 90 minute trip across the city because of the distance, I might just say 'screw it' and take the car. Time is money.

3. Many (if not most) normal daily riders use a Metropass anyway, so distance based fares are a moot point for the majority of rides. No point in a huge infrastructure for a smaller subset of users.

Don't get me wrong, I pay two fares daily because of the TTC/YRT regions so I would likely benefit from distance based fares, but it's a complex idea. Time based transfers are probably the easiest compromise.
duttyp / July 18, 2012 at 03:04 pm
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i long for korean transit. minus the ajummas cursing me!
Za-Moon-Da replying to a comment from Simple answer / July 18, 2012 at 03:57 pm
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Is that the standard response to all of the TTC's woes? How about a lacking of funding from upper levels of government? A City government that doesn't seem to realize the service is poor, extremely poor. Somehow, in your infantile mind, the drivers, technicians, and station attendants are somehow to blame for poor service delivery. It's like blaming the bank tellers for the financial crisis. And fyi, tellers aren't in unions.
W. K. Lis / July 18, 2012 at 04:10 pm
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There are people, non-transit users naturally, who want even lower subsidizes for the TTC.
Skazzy / July 18, 2012 at 04:22 pm
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It's truly a shame that NYC's subway system, which is maybe 10x larger and better than Toronto's, costs $.75 cheaper.

We don't need stupid token collectors sitting around. We have automatic turnstiles and vending machines. Look at NYC's model, one-two people servicing the entire station.
RealityCheck / July 18, 2012 at 04:33 pm
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While I might agree with some of what this "advocacy" group is saying, I don't like that they seem to be less than transparent about who they really are.
KA / July 18, 2012 at 04:57 pm
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Interesting how Ottawa is 43% farebox recovery to Toronto 70% so I am guessing that the City of Ottawa is willing to fund transit much more than the City of Toronto. Given that both cities are in Ontario I can't see how Queen's Park can be funding one more than the other?
Chris replying to a comment from Skazzy / July 18, 2012 at 05:44 pm
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If you think that's teh sole reason why the TTC is in bad financial shape, you're seriously misguided. New York's Transit Authority is also unionized, as are most large city transit commissions/authorities, especially in North America. In other words, Unions are not the problem - funding is. As long we continue to cling to this childish view of the issues, we're just giving our governments carte blanche to continue starving the TTC with lack of funding.

Listen, I agree that we should have moved to smart cards years ago, and be able to cut some of the staff currently manning token booths in subways, but if you think that alone is going to solve the TTC's funding issues, then you truly have no idea of how extensive they are.

Visine replying to a comment from Miroslav Glavic / July 18, 2012 at 05:50 pm
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Finally! I've been talking about this constantly with my buddies only because I've experienced this kind of System in another country.

TTC Riders don't realize that when they pay 3$(Adults) it can get them from West to East not to mention that you don't have to pay an extra fair when riding a bus at the station. Also we have the option of taking a transfer, Riders can even go further and take a different bus. All that for 3$ and yet us Torontonians think its expensive. We're spoiled. It cost the TTC more taking us from West to East than 3$s believe me.

Also the Metropass? I mean to me the TTC is giving us cheap rides. I wouldn't blame them being in debt all the time and having crappy service, their losing money.

Only way the TTC can work is if Torontonians are willing to help out the TTC cause again this is OUR public transit and its up to us to help it.
Gil replying to a comment from Miroslav Glavic / July 18, 2012 at 06:39 pm
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While paying by distance seems logical on the surface, it would discriminate against the lowest-income population in the city, because they tend to live where TTC commuting takes longer and the rents are cheaper.
Bubba / July 18, 2012 at 10:14 pm
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Nothing new here! Rage ON!
Calvin Henry-Cotnam replying to a comment from Tommy / July 19, 2012 at 09:35 am
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Tommy makes a number of excellent points regarding fare by distance. Miroslav is known in various circles to regularly go off about things he is not well informed about.

The key in transit fares is to strike a balance between short-distance users so that they will not feel they are subsidizing long-distance users, while trying to promote transit use to those long-distance users.

I don't claim to have the perfect solution to this issue, but I have created a five-point plan as a starting point that can be seen at http://lrt.daxack.ca/FareSystems/index.html
Brian / July 19, 2012 at 09:43 am
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Personally there needs to be a few changes:

1- There should be more express bus service running through the city and at more times of the day, and they should not be a premium service like the Beach or Avenue rd express or other downtown express services

2- Routes that travel along Bay st and even part of Yonge st in my opinion don't need to run. I have boarded 97 yonge buses during rush hour at king and yonge going north and been the only rider until St Clair. How do we justify a transit service that has one person on a bus during rush hour?

3- Certain bus routes such as the 25, 29, 34, 100 and more, all run frequent service and some of the buses bunch up real close and end up stopping at every stop, what would make the service a little better and more tolerable for people going further is to take 1 out of every 3 or 4 buses and create an express bus similar to the 199 Finch Rocket. I have noticed that since the Finch Rocket has come in the 39 does not bunch up as much and I usually am not crammed in like sardines, plus the express bus gets me to where I need to go a lot faster then a local service. Adding more express portions to routes makes a lot more sense.

4- The one thing that gets to me is all the short turns on streetcars. Especially the 505, I take that service a lot from Broadview station and some evenings I will be waiting and the streetcar doesn't come then I keep waiting, last night there were 7 king streetcars before the 505 finally came. I have been on 505s heading east and seen the streetcar 3 minutes late and it gets short turned at Parliament, or going west the street car is 1 minute late and gets short turned at landsdowne. I know it is hard to keep streetcars on time because of the fact they run on a track and get slowed down by other vehicles but there should be a way to not short turn lots of the streetcars especially when they are not bunched up. I have been on queen several times and seen 3 or 4 streetcars in a row with 1 or 2 being almost empty but there is lack of short turns when it is needed.
I love taking the TTC but sometimes there is a lot to be desired when I see bus routes that need to be changed
Alex / July 19, 2012 at 10:01 am
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Can we please stop comparing the TTC to the NY system? It's not a fair comparison. If Toronto had a similar population size at a similar density, then it would make sense. Instead what we have is a small dense core, and then suburbs. As anyone can tell you, suburbs were never designed for transit and so it really doesn't work well in them. It costs a lot more to run transit in them and it will always be more inefficient than driving, because that's what they were designed for. The TTC will always be more expensive than NYC Transit because they have the perfect setup for transit and don't have to subsidize little used suburban routes (What's the subsidy for Sheppard subway riders, something like $8?).

If Toronto wants the TTC to be more cost effective we would have to redesign the suburbs, or vastly reduce service to them. Since neither one is an option I guess we are stuck.

That report has a missing word in the caption to the rider-service ratio. I know it's a small thing, but if the people who wrote the report didn't even take the time to read over it to check for spelling/grammar issues, then how much effort did they put into verifying their data?
Aaron / July 19, 2012 at 10:51 am
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Oh for fuck sakes! Talk, talk, talk, talk, talk, talk, talk... I've been listening to nothing but talk for 30 years now. The end result: the TTC sucks more and more with every passing year and little or nothing is ever accomplished.

Keep talking, keep drawing up your fantasy plans and keep arguing the details of stations and lines that will never, ever exist in your lifetime. But most of all, keep making excuses as to why other agencies manage to do what the TTC fails miserably at. After all, mediocrity is what Toronto does best. So long as we're "better than Detroit" we're doing OK, right?

Fucking waste of time..
Torono / July 20, 2012 at 01:25 am
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Been debated about a million times since i have lived here, enough already. The reason why they don't offer much is because they're cheap, they lack funds plain and simple, blame the government, but also blame your own counsel and Mayor. They lose so much money from short changing. If there were intelligent people, like Montreal, like New York, they would implement "booths" Machines etc..Where you purchase tickets/fares, have to use cash,debit or credit card therefore making fare more difficult to scam. Their system is still stuck in 70s Personally don't ride the TTC anymore for this exact purpose, unreliable. Breakdown, out of service, stall/delay. I mean in New York, some stations may look old and crummy, full of rats, but it's fast and efficient, not to mention you pay 1 fare for a ride there and back.
Centurion replying to a comment from Mt / July 21, 2012 at 12:05 pm
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I am sorry your comment does not make sense, why should the TTC get provincial funding? Why should someone in Thunder Bay pay for a service they never use. The same with federal funding, why should someone in Iqaluit pay for our transit system? Municipal transit should be funded by the municipality, period. What you are advocating is equivalent to the saying from the Simpsons episode "Trash of the Titans", "can't someone else do it?"
Lela / August 14, 2012 at 07:04 am
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The TTC is like a Soap Opera; it's been planned, discussed, rejected, and start all over again for the past 3 decades and it is nowhere to be found among the progressive cities' public transportation. City Hall ineptness and bickering in combination with egotistic planners and transit experts have spoiled that broth to an ineffectual status quo. Add tothat mess lack of funds from both higher levels of Government and we have the boondoggle of TTC on many issues.

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