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Reaction to the firing of TTC GM Gary Webster

Posted by Derek Flack / February 22, 2012

Gary Webster Fired TTCThat the TTC board voted to fire General Manager Gary Webster yesterday didn't ultimately come as a shock given all the talk about the meeting prior to its taking place, but now the task is figuring out what it means for Toronto's transit future and for the relationship between the mayor and city council. Here's a sample of the speculation and reaction that's circulating in the wake of yesterday's decision.

Gary Webster

There are times when situations arise that are outside of our control. But the one thing we always have control over is how we respond to those situations. I ask that you respond to all of this by doing what you all do so well - by continuing your professionalism and delivering the safe, courteous service that our customers expect and deserve. — Excerpt from an email sent to TTC employees posted by the Star.

Rob Ford

"I support the Commission's decision on the departure of Mr. Webster. Gary has served Toronto and the TTC well in his years of service. He was an important element in the organization's many successes to date and can proudly point to a list of accomplishments.

But, it's time for the organization to look forward. The Commissioners tell me this. Councillors tell me this. The general public — and subway, streetcar and bus passengers all tell me it's time for change." — Excerpt from a note posted the mayor's Facebook page.

The Star

The imbroglio over Toronto transit is unprecedented. The transit commission, though a separate legal entity, always defers to city council, as council approves its budget and appoints the commissioners. Now, add another log into a raging fire — a mayor unwilling to abide by city council's decision — and fireworks begin.

"Mayor Ford was elected promising subways over light rail. He said the private sector, not taxes, would build it. For a year he's failed to show how, but killed the light rail plan. And he has not sought a city council vote." — Royson James

The Sun

"Thankfully, the five commissioners who voted for Webster's axing -- Denzil Minnan-Wong, Norm Kelly, Vince Crisanti, Cesar Palacio and Frank DiGiorgio -- were having none of this leftist theatre of the absurd.

I knew Augimeri was a lost cause. But I still can't understand why TTC Chair Karen Stintz, Vice-Chairman Peter Milczyn and Commissioner John Parker so vociferously supported a CGM who has been out of his depth for years, is downright resistant to change, failed to improve customer service, runs a secretive organization rife with nepotism and can't seem to bring a single major project (capital, IT or whatever) within budget." — Sue-Ann Levy

The Globe and Mail

"Firing him now reeks of spite. It confirms what many people already feel about the mayor's blunderbuss, my-way-or-the-highway approach to governing the city. It conflicts with the mayor's pledge to cut waste. Firing Mr. Webster only a year and a bit before the end of his contract could cost the city $500,000 and more.

Worse, it sets a dangerous precedent that could intimidate the other leading public servants who advise the mayor and city council on public policy. Only weeks ago, Toronto Ombudsman Fiona Crean warned about the increasing politicization of the public service. "It can be exceedingly difficult for staff to speak truth to power and provide their best advice as dutiful public servants." — Marcus Gee

The National Post

The Post points out — via the citation of a previous article published in the paper — that Webster's predecessor left on account of political manoeuvring.

David Miller (on Twitter)

2012222-david-miller-tweets.jpg

Discussion

60 Comments

Hank / February 22, 2012 at 11:22 am
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Rob Ford is the greatest thing to happen to this world-class city.
hendrix / February 22, 2012 at 11:25 am
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Even if El Fordo brings in a lackey for Webster's position, it doesn't change the fact that he still hasn't "shown us the private money" for the Sheppard subway. He never will.
And his crying to Dalton for cash help seems to forget that he's crying for TAXPAYER MONEY. El Fordo can't get his stories straight when it comes to taxpayer money. One minute he can do everything with private cash and outsourcing, the next minute he's raising property taxes 2.5% and asking Dalton for more taxpayer money to fund his poorly thought out subway dreams (which include, by the way, an LRT not a subway, under Eglinton).
oh / February 22, 2012 at 11:25 am
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Well if David Miller supported him, it must be the right move to be done with him
TheRealJohnson / February 22, 2012 at 11:33 am
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"...out of his depth for years, [...]downright resistant to change, failed to improve customer service, runs a secretive organization rife with nepotism and can't seem to bring a single major project (capital, IT or whatever) within budget."

By drinking the RoFo Kool-Aid and attempting to attack Webster, Sue Ann-Levy has unwittingly written the best description of Rob Ford's leadership I've read outside of Edward Keenan's posts for The Grid.
Teresa replying to a comment from Hank / February 22, 2012 at 11:39 am
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I hope that was sarcasm!
pd / February 22, 2012 at 11:40 am
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Ah, Sue-Ann Levy; the shrill gargoyle atop City Hall. I can't wait for her to be proclaimed Queen of All Media.
The Doctor / February 22, 2012 at 11:48 am
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I think the best part of Mayor Cartman's impending heart attack will be the confusion on Dough Ford's face when they tell him he's not allowed to take over as mayor...
Bizzy T.O. / February 22, 2012 at 11:52 am
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Thanks to Rob Ford for wasting hundreds of thousands of dollars of our tax money to pay for this firing!
Bruce / February 22, 2012 at 11:55 am
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@TheRealJohnson;
right on, brother!
Hank replying to a comment from Bizzy T.O. / February 22, 2012 at 11:57 am
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The greatest Mayor this City has ever seen! Respect for Taxpayers!
tekhead74 / February 22, 2012 at 11:57 am
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The firing of an upstanding ENGINEER (Sue ann nor the Fords aren't that( just underscores how disgusting City Hall politics are.

I am taking my tax dollars elsewhere before I get all aggressive in this shitty city! I want out.

going to my home country of Czech.
Joe Scratch / February 22, 2012 at 12:05 pm
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The TTC needs to change. Maybe this is the change it needs. No one can argue that quality of service has gotten any better while Gary Webster has been running things.
Bret replying to a comment from Hank / February 22, 2012 at 12:08 pm
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I hope that was sarcasm. If not, you're clearly a delusional idiot.
Hailey replying to a comment from Joe Scratch / February 22, 2012 at 12:13 pm
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He did the best he could with the most underfunded transit system in North America. There's only so much you can do. The new guy will have it no better.
Lee Zamparo replying to a comment from TheRealJohnson / February 22, 2012 at 12:16 pm
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Just thinking the same thing :) It's amazing how little sense of self both Levy and Ford share.
Hank replying to a comment from Hailey / February 22, 2012 at 12:17 pm
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Rob Ford will make it ok! He will find the money to make us have what we need so badly! Trust and have faith in Rob Ford!
Bob But Not Doug / February 22, 2012 at 12:21 pm
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Sue-Ann Levy is just a troll and as such should be ignored. I am interested to read viewpoints which differ from my own if they're constructive, but she just wants attention.
John Duncan replying to a comment from Joe Scratch / February 22, 2012 at 12:26 pm
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Actually Joe, the quality of service had been improving under Gary Webster's leadership. How much of that was due to him is a valid question, but not whether there was improvement.

The Ridership Growth Strategy that Council and the Commission approved years back saw vehicle loads reduced and service frequencies increased. We also saw hours on bus routes extended to match the subway hours, which made using the TTC for commuting viable for a lot of people with irregular work hours. Bunching on the streetcar & bus lines, while still at an unacceptable level, has been reduced over the last few years. Worn-out streetcar track has continued to be replaced, and is now almost all in a state of good repair. Tail tracks are under construction on the YUS subway to reduce the impact of service disruptions. An order is in for replacement streetcars, which will allow us to keep transit service running. The TTC finally has a half-way decent website, as well as live mapping of service. All bus routes now use accessible vehicles and have automated stop announcements (the latter the result of a lawsuit).

And ridership has increased to record levels.

Of course, if we decided instead to just look at the last year or so, there's a different picture:
Fleet reliability continues to decline (because we haven't got new vehicles yet). Budget cuts that Rob Ford demanded have resulted in reduced service and heavier crowding, which is slated to get worse. And the Sheppard LRT is behind schedule because Rob Ford decided he could unilaterally cancel it.

The first issue is already being addressed. And those last two issues are entirely due to the choices made by Rob Ford, and can't be laid at Gary Webster's feet.
Paige replying to a comment from The Doctor / February 22, 2012 at 12:32 pm
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Ha Ha
You Are An Idiot replying to a comment from oh / February 22, 2012 at 12:42 pm
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You are an idiot
Gravy Hater / February 22, 2012 at 12:42 pm
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It's okay because David Miller did it, too. Except he really didn't. And I complained when he did.
TTCuser / February 22, 2012 at 12:44 pm
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So according to Miller, fighting against the mayor was a good thing. Anyone want to tell his fired TTC GM or Julian Fantino this?
getfactsstraight replying to a comment from TTCuser / February 22, 2012 at 01:02 pm
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first of all they were not fired, one quit, the other did not have his contract renewed. neither cost the tax payer anything.
Doh ford doh replying to a comment from TTCuser / February 22, 2012 at 01:03 pm
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Right but it's already been clarified a hundred times over that his 'fired ttc gm' quit. Surprised you haven't noticed that. As far as Julian 'the best way to fight crime is hold a press conference asking for more money' fantino. He wasn't fired but his contract was not renewed. Quite different. Quite less costly to the taxpayer.
McRib / February 22, 2012 at 01:05 pm
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The former TTC GM quit and was not fired.

Julian Fantino was also not fired, he just didnt have his contract renewed.

anything else?
_n replying to a comment from Joe Scratch / February 22, 2012 at 01:46 pm
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To Joe Scratch up there.

Maybe the TTC does need a re-mix. Boards do it all the time. But, frankly, firing someone a year before their contract renewal does not make any fiscal sense. Also with 35 years of experience on the TTC, Webster would have been an asset to aid in a possible board transition.

Ford really messed up, this is not only going to hurt us fiscally, it will likely further hurt our relationship with the province or other borides, and as for Ford, its going to hurt what's left of his future in politics.

Its a bad move on all fronts.
DEEEE-LISH / February 22, 2012 at 01:52 pm
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Has anyone noticed how much gravy can look like diarrhea?

LearnTORead replying to a comment from TTCuser / February 22, 2012 at 02:15 pm
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I know it's really hard for whacko nutjobs like yourself, but why don't try READING the news for once?!
SnapIntoASlimJim / February 22, 2012 at 02:16 pm
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McGuinty should hire Webster as a transportation consultant, and let him weigh in on how to allocate the money which the province will be spending on the TTC. I would love to see the fallout from that.
RealityCheck / February 22, 2012 at 02:29 pm
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Given the state that the TTC has been for several years, I'm more than a little surprised to see all the "supporters" that Gary Webster seems to have. But seriously, who are these people trying to kid. Webster's performance has been less than stellar. I don't like Ford and I don't like how this was done. But those people singing the praises of Webster need to give their head a shake... For the past number of years, going back to before Ford was mayor, the local media has been featuring story after story of the mess the TTC is in. Not all of these problems have been about "underfunding" (which I think is a problem). Many of the problems relate to the TTC's dysfunctional corporate culture and appalling lack of responsiveness. Webster has been there for over 35 years and has been in the top job since 06. Under his watch, the organization has become more unresponsive than ever, major projects are consistently botched and over-budget, the organization is more top-heavy than it's ever been, and staff morale is in pits. That's not a good record. Quite frankly, I surprised this guy has lasted in the top job as long as he has. Last week, the Star's "Fixer" column featured a story about a broken subway sign that readers first complained about 5 years ago. The sign is STILL NOT FIXED. That's the sign of an organization that doesn't give a rat's #$%% about complaints. Webster may be a good man and I hope he is treated fairly. But I don't see how anyone can accuse him of being a "good GM".
Mark replying to a comment from RealityCheck / February 22, 2012 at 02:55 pm
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Sorry RealityCheck, pointing out facts won't alter the brain dead here. If you can't or won't blame all the problems in the city on the Mayor, you're just a Ford apologist. Everyone knows this city had no problems until Ford was elected mayor and no matter what Ford does it will be the wrong thing to do.
Alex replying to a comment from RealityCheck / February 22, 2012 at 03:04 pm
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I don't see a ton of Webster supporters. I see a ton of people upset that someone was fired for telling the mayor the truth. If Ford had fired Webster for mismanagement or poor performance and given reasons for it then there would not be such a big problem.

The issue here is that this sets a precedent for all public servants. The people who actually know what is going in the various parts of the city, and who council and the mayor rely on to tell them the truth and advise them so they can make informed decisions, may be too afraid for their jobs to actually tell council the truth. Instead those interested in keeping their jobs will simply tell council and the mayor exactly what they want to hear.
bigbaby replying to a comment from Mark / February 22, 2012 at 03:20 pm
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damn you are still crying like a baby.
EnlightenMe replying to a comment from Mark / February 22, 2012 at 03:23 pm
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Mark, we all know you keep blowing hot-air. So please, enlighten us with what you believe Ford has done right since taking office... I'm sure we'd all like to know.
Mark replying to a comment from Alex / February 22, 2012 at 03:25 pm
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The problem with that is no one on council has said he was fired for disagreeing with the mayor, nor will they ever as that would be stupid. Everyone is assuming that is why and projecting that on the councillors and the mayor. They are projecting their pettiness and vindictive tendancies onto others because that is what they do when they don't get their way. The Star says Webster was being fired for disagreeing with the mayor, Blogto repeats what the Star says and the sheep repeat that ad nauseum. Their next original though will be their first.
horsesh!t replying to a comment from Mark / February 22, 2012 at 03:26 pm
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wow seems like horse sh!t in here
RealityCheck / February 22, 2012 at 03:28 pm
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Response back at Alex..
Like I said, I don't like how Ford has done this and it's debatable whether it's taking place for the right reasons...but based on what the TTC has become under Webster's watch, Webster should have been gone a long time ago. His record speaks for itself -- and it ain't good.
Todd Toronto replying to a comment from Mark / February 22, 2012 at 04:02 pm
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I see. So the timing of yesterday's motion was a remarkable coincidence that had nothing to do with the Mayor's transit "plan."

Gotcha.
Dave K replying to a comment from Mark / February 22, 2012 at 04:54 pm
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@Alex "The problem with that is no one on council has said he was fired for disagreeing with the mayor, nor will they ever as that would be stupid."

Actually, TTC commissioner and Ford ally Frank DiGiorgio was exactly that stupid: "Di Giorgio said the responsibility of the city’s bureaucracy is to follow the will of the mayor and achieve the objectives set out by his mandate, which TTC managers have failed to do."

http://www.thestar.com/news/transportation/article/1133895--ttc-transit-chief-gary-webster-may-not-be-only-one-to-lose-job-di-giorgio

Facts!!! replying to a comment from Mark / February 22, 2012 at 05:01 pm
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Mark commented:

"The problem with that is no one on council has said he was fired for disagreeing with the mayor, nor will they ever as that would be stupid."

But Councillor Di Giorgio was exactly that stupid:

"Excellence in a bureaucracy means the ability to undertake or perform tasks that are consistent with leaders of a corporation… the ability to put forward positions that are consistent with a position adopted by the mayor... It doesn’t mean you have to believe in it, but you have to do the best to your ability to basically defend the position that is being proposed by a mayor."

Source:
http://news.nationalpost.com/2012/02/21/meeting-expected-to-result-in-dismissal-of-ttc-chief-gm-gary-webster-convenes-amid-cheers-and-conflicting-visions-of-transit/
Analysis!!! replying to a comment from Mark / February 22, 2012 at 05:05 pm
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I'm fairly certain "Mark" is the only person claiming that Gary Webster was fired for any reason other than refusing to lie for Rob Ford.

The motion to fire him clearly invokes the "Without Just Cause" clause in his contract. They could have gone for incompetence, if Webster were incompetent.

And now we pay $500,000 for him to sit at home because he wouldn't sign off on Rob Ford's gravy subway.

Respect for taxpayers!!!
ouch / February 22, 2012 at 05:07 pm
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damn, mark. you got owned.
Stephen / February 22, 2012 at 05:10 pm
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Mark's modus operandi: Truthiness.

Truthiness is a "truth" that a person claims to know intuitively "from the gut" or because it "feels right" without regard to evidence, logic, intellectual examination, or facts.

http://en.wikipedia.org/wiki/Truthiness
Samson replying to a comment from RealityCheck / February 22, 2012 at 05:20 pm
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The bulk of the people that troll this board would defend a person who beats babies or burns puppies to death if Rob Ford were the one advocating their arrest. Tough to take many of them seriously.
crybabymark / February 22, 2012 at 05:21 pm
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wow mark is really going to cry like a baby now. hahahaha
Johnny Tronno / February 22, 2012 at 05:24 pm
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Wait a minute!

Didn't I just watch the head of the TTC, Toronto City Councillor Karen Stintz on 'Undercover Boss' going on about her daily duties and responsibilities while 'running the country's largest transit service'?

I'm aware that a 5-4 vote can't oust her like Webster was, but Stintz has been on the job long enough to shoulder some of this blame that Webster wasn't exactly a stellar leader. Fact is, he was doing a good job. Not perfect but the TTC has been further from the case over the years.

If he was so incompetent, fire him for it. Don't use a clause in his contract and pay him off. It wreaks of the Do-As-I-Say-Or-Else bullying that the Fords have made themselves famous for. This was just done in a very public forum.

He's stuck with Stintz and won't even go there or else the writing would clearly be on the wall that the mayor wants to make decisions without council and the democratic system that got him into office in the first place.

I think Mr. Webster will not lose a moment's sleep while counting the 500,000 sheep at night. I see a consultant's position somewhere for him verrry soon.
Chris replying to a comment from Samson / February 22, 2012 at 05:39 pm
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While that may be the case in some instances, - this is definitely not a Ford friendly blog, it doesn't change the FACT that Webster was fired because he wouldn't tell the Mayor that his subway plan was sensible - in other words, he wouldn't lie to him. He never said he wouldn't do what he could to implement it if approved, its just that when asked, he said, in his opinion, there was a more sound business-case for building LRTs rather than subways in Scarborough.

Ford fired this guy mainly because he knows he can't get rid of Karen Stinz (his real target). He doesn't want anyone around who will challenge his "plan". As much as he's out there advocating subways, and to be frank, in a perfect world, I think most reasonable people would opt for subways over LRTs, a few clear facts remain:

-The money we have from he province will not pay for subways in Scarborough - even Ford's own "plan" will use up every dollar of the province's money, at a minimum, to bury the LRT (not the subway, because in truth, its not a subway getting built) completely. There won't be a nickel left for transit anywhere else.

-despite his talk about building subways, he actually has no clear plan for paying for subways. The Chong report that he commissioned sets out "ideas" for raising revenues to help pay for subway expansion on Sheppard, but even then its perfectly clear that the amounts raised will be far short of the total amount needed, and the "revenue tools" include items that Ford has made it very clear are non-starters in his world (VRTs, parking taxes, toll roads). In other words, there's no actual plan to build and pay for subways, simply a pipe dream.

-the province will not bail us out if Ford's "plan" comes up short - they're broke. As it is, the more we mess around with this, the more lkely the Province changes its mind and re-allocates that cash. Remember, they haven't actually transferred a single dollar to the city yet.


-although Transit City, while not "ideal" is at least a plan that have some connection to the real world of transit funding and will provide the biggest bang for buck i.e. the largest transit expansion we've had in years.

Webster may not have been the best TTC GM, and there may have been other reasons to replace him, but the words of Ford's own allies have made it clear that he was canned because he wouldn't play ball and pretend that what Ford is proposing is anything close to a coherent transit plan. Feel free to disagree, but Councillor DiGiorgio was not exactly ambiguous on that point.

Maybe this blog is full of Ford haters (and yes, many of whom would criticize ANYTHING he does or did), but only the most deluded Ford supporters could seriously doubt that Webster was fired for any other reason. Maybe you think that's fine and if so, that's your prerogative of course, but don't try to sell the story that he was fired for incompetence or anything like that, because we know that's patently untrue.
sparrow / February 22, 2012 at 05:44 pm
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Ouch Mark has been sent to his room!

Given he himself says "nobody will ever be that stupid", and now it is confirmed one of Fords councillors/allies is in fact that stupid, will there be a zen moment where he realizes birds of a feather flock together? Can you smell the coffee? $500,000 a cup!
Mark / February 22, 2012 at 06:23 pm
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Wahhhhhhhhhhhhhh wahhhhhhhhhhhhhhhhhhhh I'm crying like a baby!!! WAHHHHHHHHHHHHHHHHHHH
W. K. Lis / February 22, 2012 at 08:34 pm
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Hazel McCallion, says that firing TTC chief sends bad message. See http://www.thestar.com/news/cityhallpolitics/article/1135231--firing-ttc-chief-sends-bad-message-mississauga-politicians-say#article for the complete story.
marklied / February 22, 2012 at 09:00 pm
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@mark even the sun says that webster was fired without just cause: http://www.torontosun.com/2012/02/22/hefty-severance-for-ex-ttc-honcho

come on mark i can't wait for the misinformation you spread tomorrow!
Jay / February 22, 2012 at 09:18 pm
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Crappy customer service, employees sleeping on the job, explosion of the number of employees on the sunshine list, the addition of a couple hundred needless managers, budget overruns, a system that never runs on time, and a union protecting an employee who was stoned driving a bus that killed a citizen of Toronto.

All under Webster's watch. Yeah, real bang-up job by the ol Commish!!

Seriously people. I understand you all hate Ford but let's face it, Webster's reighn has been abysmal at best.
iSkyscraper replying to a comment from Facts!!! / February 22, 2012 at 09:21 pm
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Obviously the Mayor's allies were instructed on how wrongful dismissal suits work and told to keep their mouths shut and say nothing but wonderful things about Webster while showing him the door. You're not so thick as to miss the legal ramifications, are you?
Facts!!! replying to a comment from iSkyscraper / February 23, 2012 at 09:45 am
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It was in Webster's contract that he could be fired "without just cause," and that's the clause Ford's boot-lickers invoked. It's in the motion they tabled.

Also, don't call people thick. Except Mark.
uh yeah replying to a comment from iSkyscraper / February 23, 2012 at 10:02 am
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what "facts!" said.

the national post will educate you:

http://news.nationalpost.com/2012/02/23/what-the-a-closer-look-at-the-ttcs-decision-to-fire-gary-webster-including-what-without-cause-means/
Vote NDP in the next federal/provincial election / February 23, 2012 at 07:23 pm
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Former mayor Miller was right when he said in the '10 campaign that "any candidate who proposes subways is akin to doing nothing". Well, he's right.

If Mr Ford continued the status quo then nothing will ever be done on Sheppard other than more delays and excuses later.
Vote anything but NDP replying to a comment from Vote NDP in the next federal/provincial election / February 23, 2012 at 08:24 pm
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I'd rather want what I don't have than have what I don't want.

Politicians and the people of Toronto who support/oppose them have screwed this city and neglected to properly build our transit system for decades. As long as my taxes don't go towards David Miller's crappy Transhit City plan, what's another few decades of the status quo?
driver replying to a comment from Vote anything but NDP / February 23, 2012 at 09:09 pm
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spoken like a true person who drives everywhere and doesn't transit at all. you know majority of transit experts support transit city, but i guess you know better them, eh?
Shane / February 24, 2012 at 12:19 am
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By National PostApril 8, 2008



Two months after City Hall fired the man in charge of vetting councillors' expenses, the council is no closer to knowing why, and attempts for clarity veered into the theatre of the absurd yesterday. In February, the city fired Tim Ivanyshyn, a 28-year veteran, "without cause." Doug Holyday, an Etobicoke councillor, moved a motion back then, asking that council get some clarity in a closed-door session of council, March 3-4. Mayor David Miller pushed that motion to the agenda of yesterday's executive committee meeting, and then, yesterday, ruled it out of order, saying, "We can't deal with something that suggests we meet on March 3 and 4, because they've already passed." Mr. Holyday shot back, "Why can't we just amend it?" The Mayor said, "I've given you a written letter." Mr. Holyday: "Your letter said nothing. You're hiding something here." The Mayor: "Your comments are out of order." Replied Mr. Holyday, "They're accurate."

Peter Kuitenbrouwer, National Post
Vote anything but NDP replying to a comment from driver / February 24, 2012 at 06:24 am
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Nope. I don't even own a car (though I wish I did.) My primary means of transportation is TTC.

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