Almost half of Canada's airline complaints come from Toronto travellers

If you've ever filed a complaint about your flight at Toronto Pearson Airport, be prepared to wait a long, long time. 

A new report from legal tech company Courtready shows that air passenger complaints take nearly three years to resolve. 

The company analyzed 38,104 airline complaint outcomes handled by the Canadian Transportation Agency (CTA) between September 2023 and September 2025.

The analysis shows that Canadian passengers wait an average of 987 days for a decision on their complaint about an airline or flight. And it's Toronto travellers who are feeling the impact the most.

Roughly 40 per cent of all complaints involved flights arriving at or departing from Toronto Pearson Airport, Canada's busiest airport. Meanwhile, only 327 complaints—less than one per cent—involved Toronto's much smaller Billy Bishop Airport.

At the same time, the CTA is resolving fewer complaints overall. Decisions dropped from 7,076 in the third quarter of 2024 to 4,301 in the same period in 2025.

Courtready data also shows WestJet has the highest number of complaints in the country, followed by Air Canada, then Flair Airlines. 

Toronto travellers are no strangers to the chaos with these particular airlines. Air Canada and WestJet were ranked last year among the worst airlines for flight cancellations, and local passengers have dealt with their fair share of lost baggage, flight delays, and even the occasional missing AirPods. 

Safe to say, if you're booking a flight in or out of Toronto soon, don't forget to pack your patience.