rogers internet outage

Massive internet outage leaves Toronto residents without service

To make the Monday after the first snowfall of the season in the midst of a pandemic even worse, a slew of citizens of Toronto and other parts of the GTA who use Carrytel internet are currently experiencing a huge outage that seems to have been ongoing since yesterday.

Customers of the company who live in Toronto, Brampton, Mississauga, Ottawa, and elsewhere in Southern Ontario have been taking to social media to complain of a complete lack of internet —particularly concerning for those who rely on it for work, school, or, you know, life in general.

Carrytel, which is a smaller provider that uses Rogers lines, tweeted out that there was an outage of its R-Cable in Ontario. 

"One of our fibers to our Data Center was cut," Carrytel wrote around 4:30 p.m. Sunday. "Our technicians are on the site to work on that. Unfortunately, there is no ETA at this moment."

It clarified in a later tweet that it is a fiber cable not owned by Carrytel — so, presumably, a Rogers cable — that is down. Rogers, meanwhile, does not acknowledge any issue with its own service.

And as of 10:30 a.m. on Monday, there had yet to be any progress, with technicians still on the scene working to restore service.

"Due to the critical nature and severity of the issue, it is taking longer than usual," the company informed customers. "We are so sorry to tell you that there is still nothing new received at this moment."

Many thought that the snowfall may have had something to do with the problem, but the true cause has not yet been revealed.

Internet users are frustrated with the disruption, to say the least, as well as with the telecom situation in this country compared to others.

As many have aptly pointed out, the industry is monopolized by Bell and Rogers, with smaller, slightly cheaper companies relying on the big two for their infrastructure.

The failure of Carrytel provide an ETA for resumption of service has only served to stoke people's anger.

A representative for Rogers told blogTO, though, that the problem is specifically a Carrytel one, and not a Rogers one.

At the time of publication, an outage map still shows huge swaths of customers affected in Ottawa, Montreal, Kitchener, and the largest outage in the GTA — with customers across Toronto, Richmond Hill, Markham, Brampton, Vaughan, and surrounding suburbs still going without internet service.

Lead photo by

Christin Hume


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