pearson airport delays

Pearson Airport was chaos this weekend and passengers weren’t happy

Just like the old days before primary inspection kiosks at Pearson Airport, both NEXUS and the electronic self-serve booths at international customs were not working yesterday.

It was chaos.

The IT problems were due to a nationwide outage of the kiosks operated by Canada Border Services Agency, which impacted both terminals one and three.

It’s not uncommon for there to be long lines at Pearson, but this was abnormal. Each customer had to submit a hand-written customs form and wait for inspection.

Passengers were outraged. Twitter was lit up with complaints all weekend.

Those who were stuck for hours at the airport said there were no announcements communicating what was going on.

These problems were mostly resolved around 9 p.m. last night.

Lead photo by

Irv Stern


Join the conversation Load comments

Latest in City

Toronto neighbourhood uses For Lease signs to shed light on struggling small businesses

Here are the rules for mask usage during Toronto's lockdown

Another construction crane collapsed in Toronto

Doug Ford admits allowing big box stores to stay open is unfair to local retailers

Toronto neighbourhood has had it with concrete company after cyclist killed by truck

Another storage unit party took place in Toronto this weekend

These are the rules for seeing other people during lockdown in Toronto

This is what's open and closed in Toronto during lockdown