air canada delays

Air Canada ranked worst airline in North America for flight delays

Those who have been on a late flight with Air Canada now have hard data to back up their complaints. The airline was ranked one of the worst in the world for punctuality by a new study. 

Compiled by Claim Compass, a website that helps organize complaints against airlines, the study looks at about 135 airlines worldwide to determine which are the worst for late complaints, both in terms of their punctuality and processing of complaints. 

The study ranks the various air service providers on a score out of 10, subtracting points for late complaints.

Two Canadian companies made the list: Air Canada, which was near the bottom with a sad 4.5/10 score (with a flight performance score of a measly 2/10, and a complaint processing score of 7/10), and WestJet, which actually made it into the top ten, sitting comfortably at the eighth spot with 6.5/10 (flight performance score: 5.5/10; complaint processing: 7.6/10).

According to Claim Compass, Air Canada was late to their destination almost a third of the time, by at least 15 minutes. 

Here are the best performing airlines, based on the lowest frequency of lateness and complaint processing: 

  1. South African Airways (7.4/10)
  2. SAS Scandinavian (7.3/10)
  3. KLM (7/10)
  4. Austrian Airlines (6.9/10)
  5. Luxair (6.8/10)
  6. Volotea (6.8/10)
  7. Ryanair (6.7/10)
  8. WestJet (6.5/10)
  9. American Airlines (6.4/10)
  10. Etihad Airways (6.4/10)

The complete results including the top and bottom performers are listed on the Claim Compass website.

Lead photo by

Air Canada


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in City

Here's when Toronto can expect to see cherry blossoms for 2024

Ontario's May forecast is in and here's how the prelude to summer is shaping up

Chaotic Toronto meeting sees locals cheer on man saying he wants to kill cyclists

Toronto has another cool new subway train you'll never be allowed to ride

Drive-by shooting at home near Toronto caught on video

TTC service halted causing chaos after subway rail switch snaps in half

Deadline approaches for Canadians to claim part of $153M CIBC settlement

People are train surfing in Toronto again in hopes of getting famous on social media