air passenger bill canada

Airline passengers could soon get up to $1,000 for flight delays in Canada

The first draft of Canada's long-awaited "air passenger bill of rights" has finally been revealed, hinting at a future in which large airlines will have to compensate passengers handsomely for lost bags, delayed flights and instances of overbooking.

"An airline ticket is a contract for service and it imposes obligations on both the airline and the traveller," said Federal Minister of Transport Marc Garneau during a press conference announcing the proposed regulations in Ottawa on Monday.

"Except in circumstances which are beyond their control, we are going to make sure that airlines treat their passengers with the respect they deserve and live up to their commitments," he continued, promising "clear and consistent standards" for every airline flying into, out of, or even across Canada.

Should the bill pass as is, airlines would be forced to pay out travellers who are bumped from overbooked flights based on how many hours late those travellers will be to their final destinations.

A late arrival of up to six hours due to overbooking would entitle a flyer to $900, while those who arrive more than nine hours late would get $2,400— within 48 hours, and in cash. That is, not flight credits.

Large airlines would have to pay passengers whose flights are simply delayed (by at least three hours) between $400 and $1,000, and those with lost or damaged pieces of luggage would be entitled to as much as $2,100.

Of course, there's more to passenger care than paying for mistakes. Garneau stressed in his speech that "a key part of this is to make sure passengers are informed" when cancellations or delays occur.

No more sitting on the tarmac wondering what the heck is up, essentially.

"Communication with passengers is taken seriously and into account," noted Garneau, who said that the government would be watching airlines closely to ensure "communication occurs so that passengers know what's going on."

Further to that, airlines won't be able to hold passengers in a plane that isn't taking off for more than three hours.

The rule is based on similar regulations in the U.S. and comes alongside new "standards of treatment" for passengers on the tarmac, including access to food, drinks, washrooms, electronic communications, comfortable temperatures and a ventilated cabin.

Garneau said that the regulations will be published in full on the federal government's website this Saturday, December 22, at which point Canadians will have 60 days to weigh in with their comments and concerns.

If all goes well, these new airline rules could be in place by as early as next summer.

Until then, individuals airline will continue to compensate passengers as they see fit for troubles deemed under their control.

Lead photo by

Hangar Ent. Group


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in City

Doug Ford's latest PR stunt has people in Ontario roasting him on Twitter

Toronto politician accused of holding up traffic to film campaign video in his car

Toronto just got a fancy new bike lane that drivers are already parking in

Toronto just lost access to Ontario Place as construction looms and people are livid

People are trying to blame Landlord and Tenant Board for Hamilton double murder

Toronto has started installing signs forbidding tent encampments in city parks

Guild Park and Gardens feels like visiting Roman ruins in Toronto

A linear strip of Toronto parks has hidden a buried river for over 70 years