toronto homeless shelter

City of Toronto wants to call homeless shelters something else

In the wake of activists' calls for more shelter beds in the city, the municipal government is asking Torontonians for advice on what they think the new term for "shelter" should be. 

Since last Saturday, Toronto's public consultations unit has been sending out Tweets almost every other hour with a follow-up survey asking people how the city should change the language they use surrounding homelessness.

This comes after the release of the city's 2018 budget and an adopted motion proposed by Councillor Kristyn Wong-Tam to fund 1,000 new shelter beds this year.

A previous survey conducted by the city learned that only 7 percent of participants felt that the word "shelter" was a positive term, with the other 93 percent viewing it negatively or as a neutral descriptor.

Many that took the survey also insisted that the new term "should help to challenge existing perceptions about what that kind of facility does."

"A shelter is not a permanent place to live," states the latest survey. "A new name should make it clear that the facility helps people access services and opportunities."

Nine alternative terms provided by the follow-up include "Connect Services", "Touchdown Services", "Navigation Centre" and "First Step Housing and Services."

This spotlight on the city's shelters comes during an especially brutal winter for Torontonians experiencing homelessness – and on top of that, resistance from certain neighbourhood groups, who've already clearly demonstrated their aversion to the term "shelter" anyway. 

Lead photo by

Salvation Army


Join the conversation Load comments

Latest in City

This is how people are helping thousands of feral cats in Toronto

East Point Park is one of the largest natural wonders along Toronto's waterfront

This Toronto man helps people with extreme hoarding clean up their homes

There's a volunteer group in Toronto that will remove fences from yards for free

Toronto woman creates winter survival kits for people experiencing homelessness

Toronto obsessed with black and white squirrel that's more rare than the Bellwoods ones

This creek-side trail is the lesser-known route near the East Don Parkland in Toronto

Downtown Toronto just got a breathtaking new community centre and education campus