TTC customer satisfaction at highest level in 2 years
TTC customer service satisfaction has reached its highest level in two years, according to a recent second quarter survey undertaken by the Commission. On a statistical level, that brings the overall satisfaction level up to 79 per cent from 72 per cent during the same period last year.
If this were a university class, that mark would still leave you shy of an A, but I'd say that more than a few people would be surprised to see such a solid grade. On the other hand, it should be difficult not to notice the strides that Andy Byford and co. have made in communicating with customers, having a staff presence at stations, and just prioritizing customer experience in general.
In other good news for the TTC, customers gave high grades when it comes to value for money, with 90 per cent believing that their last TTC trip offered average or better value. Perhaps the high ranking is the result of the low expectations set up by the question, but that's often the nature of these types of surveys.
What do you think? Do these numbers reflect your experience riding the TTC?
Photo by Adrian Badaraco in the blogTO Flickr pool.
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