ttc charter 2015

TTC releases 2015 customer charter full of promises

The TTC has released its customer charter for 2015, which includes a long list of performance and maintenance promises tracked on a quarterly basis. In total, there are 38 goals laid out in the document. Some highlights include the installation of 90+ additional information screens, spring and fall cleanings of every station, a new route map in streetcars, all collector booths will accept debit and credit payment, Presto will be available in all streetcars and 10 new subway stations.

There's not a lot of new information here, but by breaking these goals into quarterly targets, it's easier for riders to keep the Commission accountable for its rollouts, some of which you could characterize as ambitious (Presto will be a challenge, to be sure). The TTC has been publishing such charters since 2013, and while a list of promises will not make everyone happy, I think it'd be hard to argue that the TTC's attention to customer satisfaction hasn't improved under the leadership of Andy Byford.

What do you think of the TTC's 2015 customer charter?

Photo by Hamish Grant in the blogTO Flickr pool.


Join the conversation Load comments

Latest in City

Nearly 3k speeding tickets issued in one month on Toronto's most ticketed street

Hundreds line up outside Toronto mayor's condo to protest tiny shelter injunction

Canada Post keeps halting mail service to Toronto buildings due to maskless residents

This TTC safety tool made in Toronto is blowing up on TikTok

Spring-like weather over for Toronto as extreme cold weather alert comes into effect

7 things TTC bus drivers wish you knew

This memory box shows a peek at Toronto in the 1950s

The Lower Don Trail in Toronto can be a total mess but improvements are coming