ttc charter 2015

TTC releases 2015 customer charter full of promises

The TTC has released its customer charter for 2015, which includes a long list of performance and maintenance promises tracked on a quarterly basis. In total, there are 38 goals laid out in the document. Some highlights include the installation of 90+ additional information screens, spring and fall cleanings of every station, a new route map in streetcars, all collector booths will accept debit and credit payment, Presto will be available in all streetcars and 10 new subway stations.

There's not a lot of new information here, but by breaking these goals into quarterly targets, it's easier for riders to keep the Commission accountable for its rollouts, some of which you could characterize as ambitious (Presto will be a challenge, to be sure). The TTC has been publishing such charters since 2013, and while a list of promises will not make everyone happy, I think it'd be hard to argue that the TTC's attention to customer satisfaction hasn't improved under the leadership of Andy Byford.

What do you think of the TTC's 2015 customer charter?

Photo by Hamish Grant in the blogTO Flickr pool.


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