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Sweet Pete's

Posted by Derek Flack / Posted on April 4, 2011

Sweet Pete's Bike ShopSweet Pete's main bike shop occupies a huge 4000 square foot space on Bloor in between Dufferin and Lansdowne. A former Loblaws grocery store many moons ago, its current tenant has been servicing the needs of the "everyman" cyclist for over 15 years. This isn't the place to pick up a Cervelo R5, but if you're a casual urban rider — be it as a commuter or a hobbyist — you're likely to find what you need here.

Sweet Pete's BikesThat's not to say that the store eschews the high end altogether so much as to point out who the target customer is. If you want a $4000 bike, Sweet Pete's has a few of those to take a look at. But, as manager Owen Gerrard tells me, the store's "sweet spot" price range for bike sales is $650-$750, and city/hybrid bikes make up about 30 per cent of overall business. Main bike brands in Pete's lineup include Trek, Giant, Kona and Opus. On the clothing and accessories end, you'll find PAC, Gore Bikewear, Suguoi, Bell, and Kryptonite (to name a few of the noteworthy brands).

Sweet Pete's Bike StoreHaving visited the store a number of times, my experience is that its greatest strength is that it doesn't try to be something it's not. To the same extent that there aren't super high-end bikes, Sweet Pete's stays out of the used market (too hard to tell what has and hasn't been stolen) and away from the cheap Canadian Tire crap that's liablel to cost a lot in repairs somewhere down the road (trust me, those bikes are not built to last).

Sweet Petes Bike ShopFrom a customer service standpoint, my visits have always been pleasant, whether they were for maintenance or to buy accessories for my commuter bike. The sales associates are down to earth and anything but pushy. The mechanics know bikes, but won't bore or intimidate customers with a whole lot of jargon. This isn't as common as one might think. Bike shops can be unwelcoming places for the uninitiated, but I just haven't observed that here.

Sweet Pete's AnnexThe good news for people who like this approach to bike sales, then, is that Sweet Pete's has recently opened up a satellite store in the Annex, known as the B-Side. Here one will find close-out and discounted bikes, plus a good selection of accessories.

THE SKINNY

Who the store caters to: urban riders, commuters, and families

Bike price range: $400-$4000 (with the majority to found between $600-$750

Service capabilities: Full service shop, comfortable with all repair requests regardless of bike

The tune up: For $50 you get adjustments to brakes and gears, basic truing of wheels, tightening of all bolts, and 30% off additional repairs

Second location: 517 Bloor Street West (416.533.4225)

Discussion

28 Comments

cultureshot / April 4, 2011 at 04:58 pm
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Sweet Pete's is great. I've had nothing but awesome experiences there - knowledgeable, friendly staff, good selection and a completely unpretentious atmosphere (that last one is key).
Mark / April 4, 2011 at 05:35 pm
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Sweet Pete's is a fantastic store. I've only been to the original one a couple times but they were very nice. The new one is my now my LBS and they are super nice. I've only needed a couple repairs done, but they did it quickly and even taught me a couple things. One of the repairs was free!
Adonis / April 4, 2011 at 07:07 pm
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Pete's is terrific. I get my bike tuned up there every two or three years. They do a good job at a very reasonable price.
Dave / April 4, 2011 at 07:08 pm
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Hey, great article, put please note:

libel = public, untrue slandering
liable = being in a position to incur
Greg / April 4, 2011 at 10:51 pm
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No mention of Brooks' saddles?
Shlaw / April 5, 2011 at 12:58 pm
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Amazing customer service.

Not only did they not flinch at a special order for a product worth less than $10, but they e-mailed me when it arrived, gave me an option of which store to pick it up from, and then e-mailed me back to ask if it was working.

'Xander / April 5, 2011 at 03:21 pm
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Great shop and they carry a pretty good selection of childrens bikes. now all Bloor st needs is bike lanes. ( broken record)
jnyyz / April 5, 2011 at 10:06 pm
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I have to echo the comments about customer service. One night on my way home, my front disc brake started sounding very evil, and so I pulled up at Sweet Pete's, bought a new pair of pads, and they installed them on the spot for free!
Mr. S. / April 6, 2011 at 08:39 am
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I have almost nothing but good things to say:
- they have a great winter sale
- carry Kona road, commuter and fixed bikes, which are great value
- good customer service and attitude
The only negative, one repair guy (who's probably moved on since) let me replace a part he should have known I did not need to (as he's supposed to know more than I am), which I did not figure out until after I'd wasted a C-note.
Jason s. / April 26, 2011 at 10:58 am
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When it use to be a cyclepath years ago these people ripped me off. They sold me the wrong part for a bike. I found out the hard way after trying to install the part, it wasnt fitting right. They refused to refund my money even thou they admitted to making a mistake. They said they couldn't because the part had scratches from the install attempt. If the part was right it would of never had any scratches. It would fit right in. It's the same owner to this day. Don't go here.
daryl / May 15, 2011 at 11:49 am
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i bought a road bike here in the spring and got great customer service. recently went back twice in the last 2 weeks to buy a mountain bike with cash in hand and both times no one helped me after waiting for about 20 minutes. the 2nd time i was the only one in the store. left very frustrated. ended up finding a great bike next door at broadway.
Daniel / June 23, 2011 at 05:10 pm
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Sweet Pete's is the best. I did not buy my bike there (got it used from Kijiji), but I did get it serviced at SweetPete's twice. First time, I needed some new peddles and they installed them no charge. A couple of days ago my chain had a kink in it which I could not fix at home. Took the bike there and they fixed it for free.

They will be my bike shop for the forseeable future.
stephen snider / June 27, 2011 at 03:37 pm
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best shop ever they know there stuff!!!!!!!!
Sid Soil / July 14, 2011 at 02:02 pm
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I bought a bike there (the their b-side location) and they encouraged me to bring it back in a month for a tune up. Went out of their way to show me a number of alternatives without up selling.

Nice friendly staff, no attitude. Highly recommended.
Tom replying to a comment from Jason s. / July 27, 2011 at 06:36 pm
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Ive also heard bad things about the old cyclepath. I dont know if sweet petes is affiliated with them thou. That ugly fat chick Michelle was a real bitch.
Brent replying to a comment from Greg / August 10, 2011 at 03:33 pm
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@ Greg - Yes, they do have brooks saddles. A half decent selection, 120-250ish.
Allen / September 20, 2011 at 06:44 pm
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Do they have a Giant OCR 3500 bike?
If they has it,how much is it cost?
Allen / September 20, 2011 at 06:45 pm
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Do they have a Giant OCR 3500 bike? If they have it,how much is it cost?
Allen / September 20, 2011 at 06:46 pm
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Do they have a Giant OCR 3500 bike? If they have it,how much is it cost?
carpet installer / January 4, 2012 at 11:50 am
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http://collectivemills.ca Whether you own a prefinished floor or a custom site finished floor, the shine and durability of the finish will diminish over time. The amount of time varies depending on how well you have maintained your floors and the overall amount of traffic. The simple fact is, there isn't a finish that can't be scratched and eventually every floor needs to be resurfaced.
Many people are unaware that they can have a renewal coat applied that will rejuvenate their floor for a fraction of the money and time required to have it completely refinished. This process is extremely effective at removing surface scratches and revitalizing dull floors. Please be cautioned that deep scratches or dents will not be removed by this service.
Tom / December 7, 2012 at 12:30 am
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Sweet Pete's store B is one of the best stores in Toronto. I had a crown race removed and installed while I waited. The staff is knowledgeable and welcoming. They even have a comfy couch!
Neil Arnold / May 11, 2013 at 01:31 pm
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Not a place I would buy a bike from, The one I bought from them rusted out in less than six months.
JALAN replying to a comment from Neil Arnold / June 5, 2013 at 12:28 am
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You had a bike rust out in 6 months? Not likely.
upset in toronto / June 12, 2013 at 11:16 am
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I received very poor customer service, I will not be returning to this store.
Jeff / March 22, 2014 at 03:12 pm
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Awful service. Took my 3 year old in this morning to buy him a trike. I put him on three kids bikes when we decided the beauty Giant was for him. A good deal on a Trek caught daddys eye then the snotty clerk came over and said, We don' t allow kids to ride bikes unless youre going to buy it".

I put the trike down and walked out. I will never set foot in this dump again
Jonah / March 31, 2014 at 11:01 pm
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Bought a road bike recently.

First impression: Walked out of the store with my new bike - the headset was loose. Not a problem for me to correct but shouldn't have to.

Second impression: Handlebar tape/finishing tape sloppy. Not a big deal, just disappointing.

Third impression: During first ride - limit screws not properly set on front derailleur.

So far, not a favourable impression.
David / June 20, 2014 at 05:17 pm
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I strongly recommend Sweet Pete's. I just bought a hybrid from them. The sales associate was helpful, patient and thorough.
Pun / September 25, 2014 at 03:41 pm
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I was a little leary when I first purchased my cyclocross bike there and especially when I walked out the door with the steering stem completely misaligned but they corrected it quickly the minute I turned around.

Second and third and fourth visits were exceptionally good. They adjusted my disc brakes and cable adjustments on the spot.

Their mechanics are quite knowledgeable and helpful when I tried to get information on building a winter beater.

I'd definitely go back to purchase another bike.

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