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Cycle Solutions

Posted by Staff / Posted on March 19, 2011

Cycle SolutionsCycle Solutions is an all-around bike store. They have a particularly wide selection of mountain bikes, but their offerings run the full gamut - from comfort to BMX to road. The store strives to excel in the customer service department, and they must be doing something right, because their two locations (615 Kingston Rd., 444 Parliament St.) are thriving. In winter, Cycle Solutions doubles as a ski shop.



keith / May 29, 2011 at 04:39 pm
i use to courier and race on and off for 13 years or so... between professional life and kids... stopped riding...i went in their ready to spend about 4500 ... mid range of my budget on a full suspension to replace my old san one talked to me for about 30 minutes in this tiny shop... i approached someone on the floor.... told me to look around and i found something to contact him and he would help. he went back to talking to a shop groupie about a ride they would go on.... went in a few days later .... pretty much the same thing no one would take the time.
attitude and poor customer service ...... no wonder the higher end bike shops come and go in toronto. honestly best bike shop for customer service was always either trail blazers or spinning wheels... now both are gone.
Ross / July 20, 2011 at 07:43 am
Hey Keith

My experience at CS has been the opposite. I find the service conistently friendly and responsive. Your experience is unfortunate. So far I have found CS to be the least pretentious bike shop I have been in over the last two years.

I bought my bike at spinning wheels years ago and have to say while they were very friendly they also sold me a bike that was completely wrong for me and also set it up completely inappropriately.

Just goes to show that you can have good and bad experiences, regardless of the shop!

Fabien / July 30, 2011 at 01:36 pm
Keith, I am surprised at the treatment you received. Cycle solutions is one of my favourite bike shops in the city. The crew is great, no attitude and helpful and they do carry a wide range of bikes (I bought a Globe 3 there and may go back to purchase a Giant Halfway).
Tessa / September 6, 2011 at 06:13 pm
Best bike shop in Toronto. No attitude, super friendly, knowledgeable and professional. I would highly recommend this place.
Couch Surfer / May 18, 2012 at 03:56 pm
I am afraid I have to agree with Keith on this one.

Some of the worst customer care/service I have encountered.

If you want to be treated with utter contempt I propose you shop here.
Sko / June 7, 2012 at 12:29 pm
Well Keith, I agree with you. (A year has past since your post.)

I was referred to this shop by another shop for some service they couldn't do. My initial phone call was good, and when I dropped off my bike it was good, but when I went to pick up my bike, the story changed. Attitude was high and customer care/service was extremely low. Not sure if it's because all shops in the city are being crushed right now with customers and the pressure is on, or that's their modus operandi.

I've dealt with a number of shops, both in and around the city (Spinning Wheels being one), and out of the city (Collingwood), over the last 30 years, and would definitely say CS sits low on the proverbial ladder.

Sad, but I won't be going back, nor will I be recommending them.
ookpik replying to a comment from keith / July 8, 2013 at 09:50 am
You nailed it Keith. I used to love this shop, even after the first couple of times I got attitude, which I just attributed to them being busy/ having a bad day. The last time I went in for a flat fix, I phoned ahead, shortly after opening, was told it shouldn't be a problem, and got there promptly. Here's how the conversation went when I walked up to repairs:
"Hi. I was told I could get a flat fix today?"
"NO! NO! No way! Forget it!"
"Well, gee, sorry, I phoned ahead and was told..."
"Yeah, well who did you talk to? You tell me his name and I'll fix your flat."

Not thinking I was booking an MRI, I had neglected to note the front desk guy's name. Anyway, the jerk at repairs peevishly agreed to fix my bike, asked my name for the job, I asked his name, which he refused to provide, fixed my flat (in an hour) and when I took the bike outside I noticed that through wear or UV the side of the same wheel was shredded. I hadn't noticed this until this point, but you would think the guy with the wheel in his hands, changing the tube, who does this for a living, might have picked up on it.

Always an excellent combination: Arrogance and incompetence.

I used to love this place. Several years ago I went in to replace a seat post that had a shock absorber in it. The manager, not the owner (a New Zealand guy i believe) told me they didn't really do much, and while he could sell me one, I shouldn't bother. I remarked that he had talked me out of giving him my money. he said "That's alright. I'll get your money next time." And they did. For years. And i recommended this shop to everyone i knew for tune ups, repairs, everything.

Never again. And the cool kiwi guys no longer managing the place. It shows.

I also had an experience with a defective seat that tore right along the seam within a week of my purchase. I was told, again, no problem, over the phone, then, when I went to the store, was told that i must have cut it myself. Obviously, because that's what I do in my spare time, travel across town to burn bike shops for $40 gel seats.

Worthless. Avoid at all costs.

Natascha Piciga / May 3, 2014 at 08:49 am
I am quite suprised that Cyclemotive isn't on this list. It by far out weighs any of the shops listed. Friendly service with staff that always go above and beyond, excellent knowledge and selection, and a great vibe. With a family run business you know everyone there is 100% invested and are a team of people that have a love and passion for cycling, which definitely is visible in all of their interactions with customers. I would rate this shop #1 and highly recommend it to anyone looking I feel completely satisfied and confident in their ride!
Mar / May 26, 2014 at 02:12 pm
not surprised to see so much negativity for this dump. these guys are the worst. if you want professionals who do good work and are a block or two away from these guys go to switchback. great customer service quality work and fair prices.
ziggy / August 6, 2014 at 12:29 pm
Worst store in Toronto. Bad attitude, astronomical prices.
Bought a $2500 mtb back in 2008 and the freewheel was defective from day one.
Never went back to the store after being ignored trying to explain the problem to the same guy who grabbed my $2500k payment. Thanks.
Brett / September 30, 2014 at 03:18 pm
Terrible experience. Arrived at store having already decided on what bikes to get for both me and my wife. Waited about 15 minutes for some service. When it appeared that nobody was interested in helping me, I decided to take the bike I intended to buy off the wall myself. Suddenly I was the center of attention! One staff member rushed over and suggested I ask for assistance before taking one of the bikes off the wall. I asked him whether he was saying that he would have liked to help me, or if he was saying I should not be taking the bikes off the wall. He said, the latter. I walked out the store along with my wife and the $2,000 we had been prepared to spend.
Bartholomew / April 8, 2015 at 02:43 pm
My wife rides her bike about two hours a day every day and as a result often has this or that to fix on it. She goes to CS on Parliament and always receives attentive service. I myself have gone there to look at bikes, to buy accessories, for repairs to my or my wife's bike and have always been treated well, and the repairs or upgrades have always been done quickly and properly. The staff doesn't fawn over you but they are pleasant, courteous and more than willing to provide whatever assistance you want. This opinion is based on about two dozen visits over the years.
Cycle Problems replying to a comment from ziggy / April 10, 2015 at 01:46 pm
I had the same bad experience at this shop. I was sold a "great" overpriced road bike by an arrogant salesperson ....which ended up having numerous problems (from the start.) Whenever I brought it back, I was told various lies, but the problems were never fixed. However, they were too eager to charge me for unnecessary repairs and try to justify their high repair costs with BS.

This shop is only cares about $$profit/themselves, not their customers.

The owners of this operation should seriously reconsider their customer service approach ....I will never buy or service a bike there again.
Kim / April 15, 2015 at 03:14 pm
I can't believe that they want to charge $70 - $200 dollars for saddle bags for my bike. I just phoned and certainly heard the attitude that the other reviews were referring too.
I won't even waste my time to check this bicycle store out, pretty bad when all it takes is a phone call.

Thanks, but no Thanks.
Serge / May 23, 2015 at 08:57 pm
The business is disorganized with arrogance and attitude. I scheduled a tune-up with them many weeks in advance, brought the bike on time. When I came to pick up the bike, they told me that they needed approval for some work, in addition to the tune-up, left a message on my phone and since I didn't call back, they didn't do anything. It was a Saturday morning, they told me that they wouldn't be able to do the work until Monday. I wanted to take the bike for the weekend (I do most of my biking over weekends) and to bring it back Monday. They told me that it wouldn't be possible and that I would "lose my place in the queue".

Over the conversation they repeatedly emphasized, that I should be listening to my phone messages and in general they did't care that much about my business since they have plenty of (better behaved, I guess) customers.

In the end they refused to do the service and essentially kicked me out. I wasted my time and didn't have my bike done (not even talking about living through this terrible experience of rejection :-) ).

My recommendation - look for alternatives to this place, if feasible.
Karen / May 26, 2015 at 09:57 am
I got a good deal on a mountain bike here, but paid more later when I was over-charged for unnecessary repairs at their "free" tune-ups. The support after the initial sale was very poor: employees are arrogant and condescending. I found Cycle Solutions to be a dishonest shop and I service the bike elsewhere now. Avoid them at all costs.

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