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Fashion Stores


Posted by Staff / Posted on August 25, 2007

It's been a while since I've received customer service like this, especially at an eyewear store? Not since the days of "Wenches and Rogues" on College Street, ran by all those wonderful Newfoundlanders, have I run into such a swell bunch as the gang at Spectacle Eyewear. From the moment I stepped through the door, I was handed a bottle of H2O, and was told to "try anything on that you like." The open shelf concept is great; it's well lit, with lots of mirrors, and as laid back as their Sales staff.

It was a bright fresh day in July and I needed sunglasses, that's right, needed. At first I went for the big beautiful Brand Names, which were surprisingly affordable, but after being walked through some of the more specialty brands I found myself being opened up to whole new world of possibilities. Was I to go for the edgy, biker-style Chrome Hearts, the supremely engineered screwless-hinges of ic! berlin, or a throw back to the disco-funk of Cazal, which are literally circa 1970/80s, and sourced by Spectacle.

It's hard not to get caught-up in the design of sunglasses, once I was taught the importance of a well-made pair, I found myself wandering the store, even looking at regular seeing/reading eyeglasses. Suddenly I was an expert, I could appreciate the sophistication of a Paul Smith, the retro-look of Cutler and Gross, and the hand-made artistry of Alain Mikli.

I was overwhelmed by the selection, I started to get that video-store-feeling, where you don't know what you want to watch anymore, and your girlfriends saying, "Come on, would you just choose already!" I boiled it down to the two Oliver's; would it be Oliver Peoples' Mosley Tribes, or that 60's vibe from the originator of sunglasses Oliver Goldsmith? I settled on a cool set of aviators from Mosley Tribes, which I ended up cracking a lens of within the first month, but because of warranty and service was replaced within a week, free of charge.

Spectacle has a third location opening soon (September 2007) in the Distillery District; Other services provided by Spectacle include, eye exams, state-of-the-art edging lab, product maintenance, and if you happen by the Queen Store location on a Sunday.... M-i-m-o-s-a-s...



SH / August 28, 2007 at 01:03 am
What?! Mimosa's? Seriously?

I love this store by the way, and you're right the customer service is tops... they always remember my name, awwww.
Grimm / January 10, 2008 at 07:37 pm
Sick shades !!!
Dan (spectacle eyewear toronto) / April 21, 2009 at 02:24 pm
hit up our new blog to!
Reuel replying to a comment from Dan (spectacle eyewear toronto) / June 20, 2009 at 06:34 pm
Hello Dan,
I am looking for the following Cutler and Gross frames:
Model #0692 in Black for Prescripton Nikon Glasess.
Model #0425 Brown stripes for Prescripton Transition Driving SunGlasess.

Which of your stores have these frames available?
Can you give me a qoute on the total package for each?
Let me know. Thanks. Reuel

PS Tried your store email. Not receiving emails?
LS / February 23, 2010 at 12:27 pm
i visited the queen west location on saturday afternoon - not intending to buy - just to browse some styles for new eyeglasses. I guess Darren noticed me trying on glasses that were much too big for me and brought me over a couple samples that he thought would work better on my petite face. needless to say, it was his thoughtfulness and customer service that prompted me to book an appointment with their on-site optometrist.
Rodney Chan / August 1, 2010 at 05:11 pm
Poor service after you buy your glasses if you have issues with fit.
Bill / October 1, 2010 at 12:40 pm
Pretty funny that I went to Spectacle and found a great frame. I had then mentioned Gafas and they started hating pretty bad and saying they use crappy lenses. I then went to Gafas and guess what they sell the exact same lenses lol..I ended up buying to 2 frames with Nikon lenses. Thanks Gafas you guys rock..
irina / June 2, 2011 at 11:53 pm
i liked the store and the choice-however i dont think the customer service was great. The girl that was helping me with the selection was nice-however when she introduce me to the lady that was explaining me abou the lenses-i instantly felt an attitude from that lady. She was talking with me like that store has the best of the best and how dare i ask her question about quality when i should of known from the day i was born that they are the best. wtf?????? she ruined the experience for me. Guys, just be more relaxed and down to earth.
keith / June 20, 2011 at 04:57 pm
Went to the Queen St store when i was back from Beijing ... was leaving a few days and they could not do the lens for me in time before i left. Grabbed the frames got the lens done at lens crafter. had a great experience ..
Came back this week went in... night and day ... attitude !!
Was in the Distillery District and same company different store and treated like a human again.
nicky / November 18, 2011 at 12:01 pm
They've made so many mistakes with my prescription and give me trite responses to explain their incompetence. They don't know customer service, especially at the prices they charge. They give you poor quality and expect you to be happy. I'll never go back.

I've been to specs and specs on Queen and they are so much cheaper and the service is better.
tea / November 18, 2011 at 01:32 pm
They've messed up the prescription so many times and give me vague excuses for their incompetence. Their customer service is non-existent. I would never go back. I've had better service elsewhere.
scott / February 4, 2012 at 01:47 pm
very poor customer service; they only care about $$ not the customer
vick / July 5, 2012 at 07:31 pm
I have no idea what the other reviewers are saying about their customer service-unless spectacle have seen these reviews and changed their way.

It was their customer service that made me go with them for my lenses - digitally crafted. I bought my frames from another place because I didn't see anything that suited my face but even with my frames bought from somewhere else, they have provided above beyond customer service.

I have gone back 3 times to get my frames adjusted. They have been wonderful and friendly each time I have gone back. My boyfriend even got his sunglasses there because the people were so nice and helpful.
Yolanta / October 14, 2012 at 04:56 pm
I just spent the good part of Sunday walking from store to store on Queen West looking at lenses and dealing with various staff. Then I walked into Spectacle and within minutes was put at ease by the amazing staff who offered water while I browsed. I picked a few frames that I liked and I was was helped by Trevor who within minutes helped me find frames I loved! Great service, no attitude and a great price. I'm so glad I held off buying an ok pair of frames and went to Spectacle where I found an amazing range to choose from.
Alex / January 30, 2013 at 04:40 pm
I wish the staff didn't feel the need to lie and mislead clients in order to win a sale. this is shameful, eventhough they have a great selection the service is just horrible.
Sandy O / December 28, 2013 at 06:16 pm
I used to love coming to this store with my girlfriends to try on shades and talk to the friendly staff, they always seemed cool but not "too cool for school"

Now when I go in some British guy just ignores me

What happened to this place?
Debbie / January 13, 2014 at 02:15 pm
So happy I found this place. My daughter smashed my glasses and I thought they were done for. The staff not only helped me find a new pair, they repaired my old ones at no charge. Spectacle is amazing!
Diana / September 27, 2014 at 06:27 pm
I'm not usually one for commenting on BlogTO posts, but I had a rather off-putting experience at Spectacle last weekend.

We walked into the store on a Saturday afternoon, and were greeted warmly by several associates. However, when my boyfriend asked one of the staff (a blonde girl with a leather shirt and silver-framed steampunk-style glasses) if they carry Tom Ford frames - she immediately proceeded to list several reasons why Tom Ford frames are “basic”. Then she said, “I’m sure you could find them at the Bay… Probably on the discount sale rack” and laughed at him. She did not make any follow-up suggestions for other brands or styles in the store, and walked away. We were both surprised (and embarrassed), but stuck around the store to browse for another 30 minutes. The other associates who spoke to us during that time were courteous and helpful.

We've lived on Queen West for many years, so the too-cool-for-school attitude is nothing new to us. However, shaming your customers (who are ready to spend money) for simply inquiring if you carry a popular designer brand is probably not best practice. The inconsistency in customer service here needs to be addressed - especially when there is so much competition around. We ended up checking out Gafas and Visual Eyes just down the street, and had a much better experience. We will never return to Spectacle again.
Bernard B / May 17, 2015 at 06:35 pm
Kinda over this place and its high prices.

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