Fashion Stores
Navigate Space
Navigate Salon has managed a seemingly impossible feat for a downtown Toronto hair salon — somehow, it has garnered a mass of positive reviews and nearly zero negative online reactions, including the many comments left on this post before I stopped by to do a full review (see below).
So, when I meet Navigate owner John Taccone, I ask the only natural first question.
"How many of your employees do you have posting reviews online?"
John grins, then switches to genuine mode. "Really," he says, "those reviews are so meaningful."
John doesn't strike me as the type of stylist who is 'above' reading blog comments, and indeed, he confirms that he often looks online for feedback. Of course, his ear is always foremost to the person in his chair. "Our first principle is to listen," he tells me between snips of a client's hair. "Our second principle is to listen. Our third; to listen. And only after all of that do we execute."
It's no wonder clients view navigate so kindly—it's pretty tough to complain about something you asked for specifically yourself.
Navigate offers a bit of a respite from the downtown core, nestled in the Berkeley Castle courtyard off of The Esplanade. John says he decided to open his own salon nearly four and a half years ago after growing tired of the constant bustle at a salon where he worked on Adelaide. He finally decided on this secluded space because, "It's like a supermodel; it has good bones."
Those bones come in the form of tapered windows, exposed yellow bricks, and original wooden beams and posts. The space has been decorated with a take on Victorian-chic, with warm red floors and walls painted almost to the ceiling. "I wasn't tall enough," John replies when I ask him about why he decided to have the paint taper off. Serves me right for asking.
There are seven people on staff, including John himself, and prices for a women's cut range from $45 to $150. He says he mostly stays away from the overly trendy styles ("You won't get a Queen West cut here, if such a thing actually exists"), and tries to stick with "smart, well behaved, and verging on sexy" styles. "Classic, and timeless," he adds. "If you look gorgeous, that's always trendy."
Navigate Salon offers women's cuts from $45 to $150, men's cuts from $45 to $90, and colour and/or highlights from $90 to $200.
Discussion
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www.navigatespace.ca
Something new happens and it always fantastic.
Very special guy.
It's more than just a great haircut.
John is a hairstyling artist and his protege Gaetano is amazing!
I have been to most of the "top 15" salons in Toronto and by far Navigate Space is truly what hair styling should be.
They embrace their clients' individuality; they listen. They know hair; they love what they do and it shows through their passion taken with every scissor stroke.
You know you got a great hair cut when 2 months later you are still receiving great compliments on your hair.
Navigate Space - Masters of hair; masters of their art!
Check it out one day.
He's the best thing thats ever happened to my hair!!
Now it's my turn. Our clients rock! Nary a day goes by when Gaetano, or Brienne tell me, more over, show me a hair "story". Full of meaning and good intent, their work is solid and, at times, humbling. Taken out of context, what I have just said may sound odd, though I think and feel as though I have grip on what I am saying...Our clients, new and old, are amazing! They allow us as they inspire us to hear them, to see them, and then to be in their service. When we hold the space between us, gently, and mindfully, what we, as haircutters, receive is far greater than we what we give. Now, I am not playing down our abilities - rather, I am keeping our "selves" in check so that we may be better able to check in with you.
Yesterday I met Cara for the first time and Moira for the second time - Cara, Brienne and I got on like houses on fire. So natural and so easy. On Wednesday before that Gaetano and I explored a long, lush and layered haircut and while Lisa was happy, it was like therapy for Guy and I. Truly, without all of you, each of you, I mean, and Blogto.com...well, uhm, without you I am something, With You however, we are more.
Be well.
john
Unbelievable. John just gave me THE best haircut ever - I think he must be a hairstyling savant or something!! Who knew a haircut could build some swagger!! And it always feels like I'm inside a jewel box getting royally fussed over by Gaetano and Paul! You are quickly becoming Toronto's best kept secret!! Well done boys!
Hope to see you soon.
:handmade hair:
80.00 - 140.00
This January we are offering 20% discount to new clients and to those who choose to book dual services, ie., cut&colour, cut&hilights etc.
Hope to see you soon.
I personally am extremely fussy with my hair. I went in this afternoon and had Gaetano as a stylist, he is awesome.
I love my hair, and its been a while since i walked out of a salon extremely happy like this.
Found my new go to place!
Thanks Gaetano!
We had an intelligent conversation about what’s current and what suits me and my lifestyle and I walked away with the best haircut in a really long time.
John and his team at Navigate are simply awesome. Ask for the sneak!
Whats their story and when will you have them in the Salon??
If you have dreamed of but have yet to attain the brilliant cut that flatters and lasts, and I mean LASTS, and you have an idea of what your perfect colour should be but have never managed to achieve it. JOHN IS YOUR HAIRDRESSER. Trust me. Sign up today.
He has cut and coloured my hair for FIFTEEN years, and I swear to God I look FABULOUS every time. And I AM PICKY. So GO!!
I love the exposure that BlogTo has provided navigate. I also enjoy all the new energy that makes its way into the courtyard at Berkeley and The Esplanade. I urge you all to come again, soon.
There is always something cool going on at navigate.
be well,
john
Not only did the recommend a shampoo without making me feel like I had to buy it, they also gave me a free hair wash.. with head massage and hair mask, then even took the time to blow dry! I bought the shampoo. (15% off)
I am defiantly getting my hair cut here. What a great atmosphere. Thanks everyone there who took the time to talk to me and help me out. Cheers!
do you guys colour from the roots downwards? Basically do you start at the scalp when colouring hair?
We colour your hair so that it looks the way nature intended it to look. Roots to ends, the same colour. Sara, or Sophia are ready and happy to help with your ends...and your ends.
j
Hugs
A
Book online, save 10%. Mention blogto and receive 10%. Come in, Get Gorgeous, and receive a gift card, $$, to be redeemed on your next appointment.
Read the blog...http://getgorgeousjohnnie.blogspot.com/
Thank you all for taking the time to comment. It means the world to us.
StayGorgeous,
jox
johnnie
say, I found Navigate Space to be wonderfully Zen--very beautiful.
And now...about YOU. Pleasant people. Inspired people. Talented people.
John, I feel like I'm HOME again. I love my hair cut so much. Brianna, thank
you...I see the subtleties. I look forward to my next visit. Paul, you are
gentle and kind...
And yes...you are HAIR REHAB! I'm a new woman...
Of course I could not resist posting this "gushing" response. It is from an old friend who had been put out to hair styling pasture. After a long "separation", I had the distinct pleasure of meeting up with her again. Time, while ever present and fleeting, has a special way of fixing things. To say nothing of my gleaming shears...;)
Thank you Z. I look forward to many more fashionable, current, sexy, modern, individualized hair do's with you. And thank all of you who take the time to write such amazing things.
J
Just wanted to get your opinion. I hardly ever get my hair cut because I never had one where I had absolutely fell in love with. So now it's to the point where I don't get it cut. I see a lot of people with awesome hair cuts that suit them and I have been searching for that one stylist that can turn my experience around. I want to love my hair and at this point, it's long... boring, straight and blah.
Can you help me out??!!?
Totally! We can absolutely help. As far as it goes, I happen to like Straight, Flat though NOT Boring Hair. It may simply be a matter of perspective and skill. I suggest that you come in for a consultation - Always Free, and Always Honest, get a feel of the Vibe at navigate.
Give a call, 416 366 6020. We are open Tuesday through Saturday.
Thanks hope to see u soon
I'm definitely interested in trying this Salon out. I just moved to the city and am in desperate need of a good haircut and color. I was wondering what the prices were for a cut and color??
Thanks!!
Men's Cuts - 55.00- 90.00
Women's Cuts = 70.00- 150.00
HairColour - 90.00 - 190.00 (full highlight+colour balance+moisture trtmnt)
10% Off if you mention Blogto.
Consultations are always free.
john
and is it pricy?
and is it pricy?
I got my hair done today and I could not be more satisfied. I found out about this salon through BlogTo. It had great reviews and I got a good feeling about it. That decision was well worth it.
Sara is wonderful. She really listened to me and explained what could be done in such detail. She did what I wanted and MUCH MUCH more. I feel beautiful. She is very gentle and detailed. I can literally say that she touched and cared for every stand of my hair. She has amazing skill. Really talented.
Everyone in the salon is very nice. It's a great relaxing environment. The receptionist is amazing. Do not hesitate to call and ask for a quote. They are very helpful. Great service. The salon is beautiful. It is modern and stylish. You feel like you have found a hidden gem. It is close to King Station, just a 5 minute walk.
Every woman and man that came into the salon were beautiful but left looking even more gorgeous, because every one of the stylists are great.
HIGHLY RECOMMEND this salon. You will not be disappointed. I have tried many, but was never fully satisfied. But, after going to NAVIGATE SPACE, I can finally say that I have found my place. : )
Thanks SARA!
Thank you for your kind words. It was a pleasure meeting you and your Gorgeous hair! I look forward to the next time.
Sara
just wanted to say, thank you john...
for color, i went to sara, she is really nice and she's really patient , she doesnt care how long would it take to get you perfect highlights but she does her job really well.
over all, i say if you looking for a good salon go to navigate, their really good. its pretty pricy but you see the change.
i had to work that night i did my hair and i got 100 comments on my hair, so thank you guys....
be well, folks!
j
jason
Thanks for writing. Yes, we do do men's long hair.
Consultations are always free.
416.366.6020
be well,
john
John took the time to ask me about what I wanted in a haircut, how I cared for my hair and so on. When he told me that he believed hair should move, I was sold. No more helmet cuts for me.
I had my hair cut last week and, after a few washes, it still looks great and with very little effort on my part.
Thanks John.
I am surprised that all people were happy with the haircuts they got at this salon.Do you guys delete the bad comments?
I will definitely come to Navigate as soon as possible.
Promise I will say the truth and nothing but the truth after I get my hair done.
Best to all!
happy holidays,
john
also I dont want a style that is only achievable at the hair salon itself, it needs to be so when I wake up the next morning I can style it back to the way as I left the salon.
Thanks!
Looking forward to meetun you!
Johnnie
J
I never really have a concrete idea of what I would like to do with my hair. Whenever I ask stylists for their recommendations, it always seems like I come out with the same layered thing, that looks good -- provided you can find an extra set of SKILLED hands to do your hair each morning!
Is it okay to book a consultation if I really have no idea what I want or what, if anything, is a possibility for me, aside from layers that stop looking nice after a week or so?
I went to see John in September shortly after I moved to Toronto. I found him via all of the glowing recommendations on this blog, and they couldn't be more accurate!
He did a wonderful job with my ultra-thick, long, wavy hair. I was able to just blow-dry and go after his cut - something I hadn't been able to do for year. My hair looked amazing, and still does months later!
I'll be making an appointment soon for a touch-up.
After finding Navigate Space through this blog, and reading all the glowing comments, I went in for a consultation on Tuesday. When Johnnie asked me, "What do you love about your hair?" I couldn't think of a single thing. Yesterday I went for my haircut. Today, I know what I'd say if asked the same question: EVERYTHING! I walked in with a crazy, dried out, bleached blonde mess, and walked out with sleek, shiny, volumized, GORGEOUS hair!
Johnnie and Sarah did hair MAGIC. I have NEVER had such an amazing experience! There was no rushing, no sloppiness. Even the shampooing is a wonderful experiene (thank you for the soothing massage)! Everything was done meticulously, with an incredible attention to detail that completely blew me away.
Johnnie: Thank you again and again and again! I feel soooo pretty, and actually confident now! This is the best hair EXPERIENCE I have ever had -- haircut doesn't even begin to describe what it was -- and I have, as per your advice, already booked my next appointment! I think I booked it right, hahaha...
Sarah: Thank you soooo much for this amazing hair colour. I can't believe how awesome my hair looks. I keep staring in mirrors and finding all these pretty shades of blonde. It's GORGEOUS and I LOVE IT :D
There's nothing else to really say. This is THE place to go to get perfect hair, bar none. I have found my hair oasis and I am never going anywhere else, ever again!
THANK YOU!
Aleks
I love that we have a plan and a look that we are trying to achieve. She is not like any hairdresser I have ever had before. It was always a one time thing, but with Sara we are looking at what can be attained throughout time. By incorporating my natural color and not covering it up, we will achieve that perfect look. Thanks Sara.
Thanks for your advice John. You guys make a great team.
Just wonder what's the price range for man's cut?
Men's haircuts range between 55.00 and 90.00. Don't forget to mention blogto...10% Off! Hope to see you soon.
john
I would highly recommend John for anyone looking to reset their look. Thanks John
Mike
Yikes! Dry and Dead...like never before, huh? Well, we would love to help. Help Shape, Tone and MOISTURIZE your hair back to life. A Shiny, Swingy and Modern life...
Haircuts: 70 - 150.00 less 10% for Blogto readers!
416 366 6020 Call!!
I woke up Monday morning feeling beyond beautiful. Very much renewed and refreshed in the way that I am feeling about myself but also about my approach to what is going on around me. I've fought hard for the life and career that I have, but it takes a lot out of me. Time just for me, to focus on myself is precious.... thank you so much for giving me that selfish moment for just me.
Marlo
Please accept my apologies.
john
here's the thing, everyone on here is praising john but i cant afford 100 bucks for a haircut. just wondering which of the other stylist is best for me? i'm a guy with a high forehead and thin hair.
thanks.
416 366 6020
john
...of course you oughtta have a pic of Paul Newman - on every page!
What are the rates for your other stylists? Sara and Gaetano are both mentioned here, and a friend of mine mentioned Aki as well. Your site doesn't have much in the way of pricing info. I don't mind paying a premium for a good cut - I just want someone who will listen to me, and understand the look I want to achieve.
Thanks!
t
Thanks for taking the time to reach out to us! Yes, I do lead the pack, though I am happy to say that the "pack" is handpicked and as a result, very skilled.
Sara is most likely the gal for you. She charges 75.00 for a woman's cut.
Give us a call, 416 366 6020, or book online at www.navigatesalon.ca
be well
john
Quick question for you - I have fine long hair but LOTS of it! I just moved downtown and I'm looking for someone who does a fantastic job of blond highlights but I'd ideally like to stay around the 180$-200$ mark (with just a trim)... Can you please recommend one of your stylists?
Thanks so much!
Tal
Prices for highlights +cut range 195.00- 240.00. I would easily, happil -and then remain committed to my "direction, and recommend that you come in and see Sara.
Consultations are free. Blogto readers get a 10% discount. You can book online, or if you prefer the comfort of the human voice, call us 416 366 6020.
I hope I have been able to help.
john
Very impressed by all the great comments so I'm itching to possibly get a great cut at Navigate. Could you suggest a stylist who is good with limp Asian hair? I've been to some pricy places in Yorkville and have gone to Koreatown, and inevitably I end up with a cut that makes me look like an Anime cartoon character...which is not a good look for me. Any suggestions would be appreciated, Thanks.
Sara and I are rather adept at "limp" hair. Our goal is Gorgeous...Bye Bye Anime!
Call 416 366 6020...Consultations are free, Blogto Readers get a 10& discount....and that is Cool!
john
I wanted to know how much on average a coloring of shoulder length hair will cost. Also if one needs to come back for getting their roots done, what is the price for that.
Thanks
I have a tonne of questions for you!!
The standard cost for haircolour is 90.00. I think it is best if you book 15 minutes for a consultation with Sara so that we can decide what indeed is best for you. Consultations are free...always! AND until MAY 31 WE ARE OFFERING 20% OFF SERVICES!!
416 366 6020
I hope that helps!
Ok, so, we in fact do not do perms...neither male or female varities. Way back, say, 1989, I stopped doing perms because I could not understand the ladies' drive for "permanent curl" that was only ever really great - if you can say a thing, for app. 5 weeks. Or until the flat, fine roots grew in and said perm evolves into a middle perm, and then an end perm and so it goes. And then it went. More often than not the correct haircut- and by that I mean a haircut that "enhances" the natural texture of, in this case, your hair, is likely to reveal a very cool, relaxed, easy and modern (sans la perm) shape and texture.
That is just my opinion.
Haircuts for men range between 55.00-90.00 dollars. BLOGTO readers get 10% of the service cost.
I hope this helps...J
short: he's incredible at executing your vision for your hair. and if you don't have one but more of a rough idea, he will conceptualize and collaborate with you. he takes the time to understand your needs and your hair type. and more important, he's an inspiring guy. i won't elaborate. just meet him.
long: i've been cutting my own hair for 2 years (not the best choice) because i was sick of paying for haircuts i was unsatisfied with and looking like a doof for 4 weeks after. eventually i went to shaving my head because i'd given up.
thought i'd give the salon's another try and found navigate here. i'll be back for as long as i'm in toronto. john is a magician, seriously. and a real, nice guy.
go!
And then there is Brien.
Dude, I told you that I prefer to pay for those over the top reviews!! Like, nobody is going to believe this!
And, so, because one Great Post deserves another: Seeing Brien this afternoon made the rest of my day go by that much more smoothly. There are simple facts as regards the way in which I am best able to serve clients "MoreGorgeous(ly)" and Brien met most, maybe all, of these "conditions". Curious, Smart, Kind, and, finally, Trusting.
Nice Gets Nice - one of those incredibly simple (to understand) Evolutionary Precepts...when you notice it working, Works!
Good to meet you, Brien. And thanks for taking the time to add to a (lot) little summin' special to an already really special place.
be well.
"WHAT A GREAT HAIRCUT.' "YOUR HAIR LOOKS REALLY GREAT"
'I LOVE YOUR HAIR"
Yes siree, not once, not twice but THREE times in the same day. This on a cut and colour that you executed with the usual genius and brio TWO WEEKS ago.
Awesome. What can I say? Best. Hairdresser. In. The. World. Hands down. Just saying...run don't walk if you too want a drop dead gorgeous cut and colour from The Talented Mr Taccone.
Space is wonderful, people are very friendly and attentive no question, until it is time to get down to business, i will cut this very short. I explained that i was going for a certain style of hair, end result, it was ignored and their own style was put on my hair, color, John said i should not go darker, i agreed totally, end result my hair is probably 3 tones darker.
when it was all over, they all looked at me and said ooh you look wonderful! I wish i had a picture to show you what i looked like, it was definitely not wonderful!
I guess if someone does not have much of a sense of style or doesn't really know what they want this is the right place, but for someone who is in the fashion industry who also has a great eye... no way. Then John asks, do you hate it? He's already in a pissy mood, because he can see that he screwed up, what are you supposed to say? if you say yes, what next? so i just shut my mouth and went into my zen place in my head, and told myself, "it's ok, you can color it again, it's only hair, it will grow again" almost $300.00 later, including a 10% discount... i am sad to say that i am really disappointed at my experience. i have curly hair and he didn't cut it dry like he says he does, i told him before hand i have allergies to certain hair dye chemicals, and he even had the courtesy to call me to talk about this matter, and they still used the regular stuff, Sarah applied but she just did what she was told, so i can't say anything about her. i must have spent a total of 3 1/2 almost 4 hours in this place. i am not saying that he cuts hair badly, i am saying that i wasn't heard. and i got attitude from hell because he saw my disappointment. what can i say, maybe he was having a bad day? and i just happened to be the victim. but i think people should be aware of all this before they go.
I am very sorry for all that you experienced and that it has turned out so poorly for you. I am happy to deal with this issue more personally, in a more direct way - with an eye towards solutions.
I am happy to do a couple of things. I invite to come in to the salon so that we can remedy what are the items that you list as problematic. You can also elect to hold out until you are ready to colour your hair again, for which there will be No Charge. You may also choose to ask for compensation for the less than optimal experience that you had hoped, expected, or bargained for.
I do take what happens on this "forum" seriously. I also make great efforts in the salon so that readers get as close an experience in real time as what it is that they imagine when they read what is posted here.
For this blog I am grateful. And for your experience, I am sorry.
sincerely.
john
I will keep this short in the event that the other two replies appear...later.
Thank you for your post haste honesty, Nirvana. I can assure you that I do not tamper with any of the comments on this "democratic" space.
I want to extend an apology for the unplanned experience that you had at navigate. I would also like an opportunity to help remedy some or maybe all that you have listed as "bad". These kinds of problems, as they come up, and because they are "physical" cannot be solved via the internet so I invite you to do one of a couple of things. Perhaps you would appreciate a complete service (as you require) in the future, on the house. Or perhaps you would like to be compensated for what you experience as a bad service.
I take what happens here on this blog seriously. I am also taking what you are saying seriously. Your opinion is as valuable and matters as much as the others that are posted here. From these opinions, we strive to make what happens in "real time" as close to the "ideal" that is created here at blogto.
Please accept the offers to help.
John
John, thanks for the revitalizing lift!!! I'm coming back for more as long as I live in Tdot!
I thought for quite some time whether to write about my experience or not but here it is. I just moved to Toronto and in a search of a hair stylist. I have short asian hair which is very unforgiving if a haircut is not well done. I read through the comments before the appointment and I thought the salon had a good reputation, so I was very excited to get my haircut there.
So anyway the moment I entered the place I really liked it. It does look cool: very rich and luscious red of the walls seduces you, some rough rustic furniture distributed in the salon is having a dialogue with some sleek and modern pieces.
I was right on time however my stylist was 30 minutes late which is cool, but during my wait they never offered any beverage or a glass of water for that matter. I am not fussy or anything but this is what salons charing $75 for a haircut do - they should make their clients comfortable. Next thing I was offered to change into a robe. I was also notified that they do not use any capes on top of it, so expect your hair to fall right on you. That made me very uncomfortable during the cut and especially after because the hair was everywhere. So if you are planning to cut your hair during let's say a lunch break and go back to work - it's not going to work in this salon. You will need an immediate shower afterwards.
Now the haircut. Like I said before the asian hair is very unforgiving when it comes to haircut. It looks very simple but if you don't know or can't cut the hair right it's going to SHOW. The stylist and I talked about the hair and I liked her concept and the overall shape she suggested but OMG the execution was traumatizing. She just started chomping my hair like a grass lawn holding her shears perpendicular to the hair and thus created multiple planes and angles within it. The hair looked like it was attacked and mauled by wild cats. Honestly. I asked to clean up the visible imperfections which she struggled to do. Then was the hair wash which I enjoyed immensely. It sent me to the Moon but looking at myself in the mirror after mercilessly threw me back to the mother Earth. I realized that if I asked to correct the hair I will just lose it all and would have to simply shave my head. I just said the hair looks fine but I wanted to CRY. I paid 71 dollars for the haircut and 10 dollars tip which I should not have done but being in state of shock I just wanted to leave. I never had my hair cut so badly and I am 35 years old to give you the time perspective.
Luckily my hair grows fast and in two-three weeks I will get it corrected but not in this salon. I just need to make sure I don't have any important meetings until then. Oh and I will have to wear hats.
Again I just wanted to share my true experience and my honest opinion. If you have short asian hair I would not recommend this salon.
Brienne, the woman who cut your hair, is one of our senior and best stylists. She is impeccable and I would refer her to anyone. Anyone, regardless of their ethnicity and hair type. I would normally offer a hopeful solution of a kind but because all of the pieces, up to and including both the freshly steeped tea and sparkling water that you were offered, were in line, so it is hard for me to find a remedy, offer a solution that would satisfy you.
Please excuse my seeming intolerance. I do take much, perhaps all, of what clients say about their experience(s) at navigate very seriously. However because you left such an indelible print onto the stylist who cut your hair and the associate who was working with her that afternoon, it is very difficult to take you too terribly seriously.
Readers, as you are aware, I practice restraint and equanimity as regards the democracy that is the interweb...We strive at navigate, physically and virtually, to ensure a standard of service, skill and hospitality that, hopefully, enchants, if even for a short spell of time, our clients and friends.
All said and accounted for, Abai,it is a difficult to call you out; to suggest that there may be an error in your judgement, that your thinking, your opinion(s) is not on point - god knows every one of us is entitled to his or her own mind, however there are times when each of us needs a wee reorientation so that we are able to see more clearly, say, the trees.
J
truth is the hardest pill to take because it's not always pleasant. You definitely take a lot of pride in your salon which is commendable but respecting your clients is the upmost trait of a successful salon owner which you seem to lack. You can accuse me of dishonestly all you want but I did use my real name to write the comments so I am 100% behind every word I've written. And the fact of the matter is - the haircut from you salon still looks bad and you can't deny that. This is your wee re-orientation.
Regards,
Abai
Just wanted to let you know that I have been getting tons of compliments on my hair. Everyone says that the color is the best I have ever had. I am glad we went a little lighter. See you soon.
Anna
I recently used a gift certificate that was bought for me at a salon in Yorkville - I had a cut and a semi-permanent colour - the colour was good but the cut not so great. I just want to find a place where I can walk out really loving my hair.
Please let me know your availability this Saturday Aug13th.
I look forward to hearing from you.
Cheers, Kim.
be well,
john
Please advise the cost of a haircut and who you would suggest for a semi-perm colour at your salon. What would the cost be for that as well. I just want to be prepared!
What time in the 18th are you available?
Cheers, Kim.
be well,
john
The date of my haircut is fast approaching and I'm getting more nervous about this whole tip thing I asked about. Unfortunately, it doesn't look like anyone has replied to my question which is posted just below Abai who complained about her hair. Can anyone please take a look and let me know what is the appropriate thing to do?
(I hope my message is not too arrogant or rude, I just really care for my hair :) )
416 366 6020
stay Gorgeous!
j
All I can say is that Johnnie is an artist who is a master at his craft. His assessment of what hairstyle suited me was impeccably accurate and the colour was just what I had asked and hoped for: not too dark, not too light but just right.
Moreover, his approach to customer service is more than accommodating - it's generous! I guess he sensed my not-so-"gorgeous" experience one really busy Saturday afternoon. I was surprised when he followed up by sending me an email. That personal touch and attention is what puts Johnnie and Navigate Space above and beyond other salons in Toronto. I've just had my third visit with Johnnie and as always, I left smiling and feeling absolutely gorgeous! Oh and by the way, Jo is an amazing colourist!
So needless to say, I look forward to my next visit with Johnnie. He creates a beautiful canvas with my tresses!
be well
john
Stay Gorgeous,
navigate.
I have to tell u that u had given the best hair cut and sara the best hair colour last time during my first visit to Navigate Salon upon recommendation from my husband.
First of all I am very sensitive when it comes to my hair cuts and I make sure that I research a lot well ahead of time and also plan well ahead of time for D day when I am getting my hair colour and cut done.
This time I was very dissapointed with the way you dealt with the whole appointment thing. First of all let me tell you the amount of inconvenience it caused to me and my family .
The whole purpose of me waiting all the while growing my hair long was to get a good long hair cut done for my daughter's First year birthday which is on Jan 7th. I had waited for this day for a long time and wanted to look my best .
So I had made an appnt with you well ahead of time on jan 3rd and had even managed to get a day off from work to come there since I live in Milton which is more than an hours drive to get to your place and also I work shift timings. You called back and informed later on that you had to reschedule to another date since the salon is closed on January 3rd.
Later on after that you gave me an appointment on Dec 31st Sat at 5:45 which I called a number of times to confirm the appointment and you said you had blocked me for that appointment and that we are all set. For that day though my mum had plans for the holidays she cancelled it as she volunteered to baby sit my daughter while i come for the Dec 31st Sat appnt. Again I get a call from your place Friday informing me that you had to reschedule the appnt. Do you think you would be able to make up for the inconvenience caused John. First of all I am back from MAT leave to work and don't have enough vacations left and I wasted a day for nothing at all. Now my mum has changed her new years plans for nothing at all .
I feel it is not the way you treat your customers. Giving good customer experience is not about just giving the best hair cut and colour but the whole experience right from start to end has to be good and you should always put customers in the first place and be accomodating since we are the advocate to your business. If we find the experience good we recommend you to our friends and vice versa. Any business solely runs on good customer experience and thats all we all strive for in our professions and careers. Anyways I am really very dissapointed with the whole experience so thought would convey it to you.
From - Dissapointed Sumi
http://navigatesalon.ca/getmoregorgeous/2011/12/29/happy-new-year-january-goes-gorgeous/
Thanks for your message.
It there is anything that you could do please do let me know if I can get a hair cut and colour done by you by Jan 7th -which is my daughter's birthday as I don't trust going to any other salon in the end minute and put myself at risk of having a bad hair day for a big family event at our end.
I am available Jan 3rd evening at around 7:00 , Jan 5th evening after 6PM and Jan 6th at around 6 or 7.
Do let me know if any of those dates work for you.
Happy New year to you all at Navigate!
Regards
Sumi
I am sorry that I have not been more helpful.
For all of those people like the former me, who are reading these comments because they have been traumatized in the past. This si the place you want to call.
If you're thinking of visiting this salon, I would recommend John. He will cost you a good dollar, but to feel that you have a truly fantastic cut, that is tailored to your style and most importantly, have great communication the stylist because they LISTEN to what you want, is priceless.
Worth every cent.
Thank you John!
She was absolutely right. Sara did an amazing job of understanding my wants and needs, and taught me about my colour. She's done my hair twice now, and both times I was blown away with the perfect blonde she created. I walk out with healthy, glowing hair and a huge smile on my face every time.
I also love the products they use in this salon. My hair smells so great for the rest of the day after their wash and condition. Love it.
I highly recommend this salon to anyone looking for exactly what they want.
Have been going there since John opened almost 5 years ago, and haven't looked back. I've never been disappointed with any service.
Thanks to John, and all the great people at the salon, you're all gems.
for just over 2 years. After moving to Toronto and getting nothing
but So-So average hair at high end and lower end salons turned my hair into a mess.
John listened, created, and put much care into getting the look that I wanted and that worked best on me! This is a very talented man at bringing sexy back. My haircuts continue to be amazing months after being on a budget worth every last cent.
Sara is also super amazing and has the best touch!
This salon has an intelligent and creative feel you dont get anywhere else. I look forward to personal peace everytime I go and more compliments with each visit.
thanks to an amazing dedicated team I wouldn't dare go anywhere else.
Why?
Taccone rules-end of story.
I have very curly, thick hair. Is there someone you can recommend to cut this type of hair? I want a flirty, wild cut...please tell me you have someone who's up for the challenge.
My friend and my self are very excited by your reputation and just waiting for hand made wonderful hair. We have tried all over the places and looking forward for a good experience. Will post after appointment.
- Vinod
We asked for layer cut for a good long hair, he did squander.
Guys..Guys be careful with this saloon. I sincerely suggest NOT TO SPOIL your money and hair.
We poured 160$ into water and we got nothing but short and damaged hair.
Erin gave me the best cut I have ever had. She understood exactly what I wanted and made me feel very comfortable and relaxed. She is laid back and easy to communicate with which made me feel confident while in her chair. She was meticulous at detailing my cut. I have had many compliments on this cut and would not hesitate to recommend her to my family and friends!
Thanks again Erin, I will be seeing you soon!
I trust my hair with Aki because she is so worth it. Even as a poor student, the quality and longevity of her cuts far outweigh the cost. I've sent multiple now-ex-boyfriends to her; not only has she shaped up every one, but they continue to see her when they will no longer see me. The stronger relationship is evident!
Aki and the entire staff at Navigate Space are just awesome. Their education and resumes and commitment to personal and environmental care should make them far more haughty than any of them actually are. Navigate Space has every reason to be pretentious, and yet it isn't. And it is such a treat, every time, to come in looking like shit, sit down with some tea, watch Aki and the crew work their magic with joy, in community with both each other and their clients, and leave feeling brilliant, and like an integral part of it all.
I haven't been to a hairstylist since 2003. One, 'cause the trans factor naturally brings some shyness in: it's hard to know whether a place will be friendly. But also because two, let's be honest - hairstylists can sometimes be very intimidating & even bossy, y'know? It doesn't help if you already feel nervous & are having some difficulty articulating what you want. I just don't want to be pressured into a particular cut if I don't want it, or a colouring if I don't want that. I've seen it happen: stylist suggests something as a must, customer declines, & stylist proceeds to put out an unpleasantly passive-agressive attitude for the rest of the visit. Cranky stylist + uncomfortable customer can easily lead to a subpar result, too.
Anyway - I'm really easygoing & friendly, for what that's worth. The reason I'm writing this comment is because I've started a new job where I'll be travelling & have to look reasonably presentable. I'm not as keen as I used to be about having my very-long hair just whipping about loosely. So I'd like to find a salon where I can get a friendly smile & (relatively) simple style, when needed. Maybe a shampoo + condition, blow dry, and then some kind of fancy bun...? Nothing super-fancy, but...pretty. I know, it seems like the sort of thing that I *should* be able to do myself...but I find it next to impossible to do almost anything with my hair. So I'm willing to pay, lol! Even though there's no colouring or cutting involved. [Well, usually there won't be. The first time there might be a tiny bit of trimming. After 9 years I certainly have some split ends.]
Would Navigate be a good place for the kind of simple styling I've suggested? And as a trans woman, can I expect a considerate & welcoming experience at Navigate?
Oh and do you have any picture catalogs or what have you that the stylist & I can look through to choose from? There's all kinds of buns & braids & things we could do. I don't really have a nailed-down picture in my head yet of what I want.
Thanks for your patience & your response! :)
Navigate is a charming place...peaceful & pretty. I mean if you ever go there, even just to see it, you'll see what I mean. Same goes for the staff (genuinely friendly). But it was the stylist I saw who made the experience exceptionally sweet.
I saw the graceful, lovely Aki. ♥ She was so nice & gentle & welcoming...she completely set me at ease. There was no sense of rush: my awareness of the clock vanished. Time took a time-out as she pampered me, chatted with me, taught me some useful tips, and did a superb job. Like it wasn't just a nice experience: I'm really happy with the result as well. Worth every penny.
I walked out of there feeling beautiful & confident (inwardly pitying others who *hadn't* just had their hair done by Aki)...knowing that I'd found the place and person I feel comfortable trusting my hair to from here on.
Thank you so much Navigate and Aki. Looking forward to every future visit! ♥
None of the words above is what happened and what you cannot do.
Damage has been done. I sincerely wish that no other person in Toronto come to you and trap in this situation.
If you really wish to show morals, please return our money.
I love my hair. LOVE IT!! What a great cut (not to say I don't want it a bit longer, but I have to admit it looked good yesterday even after I went running with a baseball cap on).
You're the best!
I got a full-head colour as well as blonde highlights, it took about 3 hours and cost 150$. My appointment was set for 2 hours but carried on for 3, even though I was taking up more of Aki's time, she did not rush or start slacking!
I would come again and again! She's the best colorist!
Please, hair, grow fast, grow fast.
jt
Remember its me Sumi . My hair has grown and I am thinking of getting it trimmed and get a good stylish hair cut with good colour( remember like the kim kardashian look you had given earlier for which I had fallen in love with) . The colour I am looking for is just to the ends of the hair with some brownish tinge to the ends that matches with my natural black coloured hair from top of the head as I am planning to roll the ends with some soft waves for summer.
Last time in December the dates did not work for an appointment. I have May31st,june 7th and June 14th as the dates which I can make it to downtown from where I live Milton. Please do let me know if any of those days work for hair cut with u and colour with Sarah! The timings that would work for me would be anytime after 5 PM.
Do let me know what works.
Also I wanted to know the price for the hair cut and colour. i have fairly long hair with previous colour that was done in December from the mid to the tip which has faded out now.
Do let me know how much it would cost for the colour and cut that I am looking .
I am really looking forward for my hair cut this time with you at your place as I have grown my hair long to get the best hair cut for the summer and I am positive you guys do a great job ! Please don't disappoint me this time !!
Cheers
Sumi
Thanks for your message. Sure will email you for more details. Look forward for the visit.
Happy long weekend
Cheers
Sumi
getmoregorgeous@gmail.com
j
It was a rainy afternoon. I came in, took a seat on the big soft couch, & felt at home. Navigate is a welcoming & relaxing place. I was going to attend a concert later that evening, so I wanted a formal-ish updo for the event.
Jo took her time with me (there's never any sense of rush here, & I love that). She did a really thoughtful & wonderful job, understanding & translating my vague thoughts into a 'do which I adored! I'm very impressed with the result...it was exactly what I wanted. The experience also reminded me why I'm not doing my own hair, lol! (The job was far out of my league.)
Jo: it went over great! I received quite a few compliments on my hair, & felt oh so pretty. That feeling, coupled with a really enjoyable salon experience? I just don't know what more a girl can ask for. Thank you hun. ♥ :3
I also feel like with you, being a bit more creative with my hair can be fun instead of scary. In any event, I most definitely look forward to receiving the benefit of your talent & creativity again.
P.S. Dalton was a sweetie too, & welcome company. ♥ :)
I grew up absolutely hating my red hair & curls. It took me awhile to appreciate the colour but never in a million years did I think I would ever learn to love the curl. I've been hiding them with a straight iron for the past 10 years until today. Good riddance to being brainwashed by Aveda salons, Navigate is my new religion.
On the streetcar ride home I actually noticed a couple of girls checking out my hair. ME, my hair! That never happens.
John, thank you. You're amazing. ♥
Immediately upon sitting down on a velvet sofa I was offered a delicious organic tea,
My hair needed tender loving care, and offer a solution to hair tht was tisting and turning and winding all over the place, John was so meticulous, so caring, and a very good listener.
He truly "got " me and my style.
I walked out on cloud 9. I look refreshed and years younger. (I am a woman of a "certain age")
Thank you to everyone at Navigate Space, Paul, Adam, Aki who I did not meet, but spoke on the phone and above all to John. I am your client till death do us part!
Lydia
All of the salon amenities are great but the no-bs truth is you get the best cut in the city that is unique to your features and hair type. Johnnie, hands down, HAS to be one of the premier talents in this field. I'm sure of it.
Finally, as a value shopper, $80 (taxes in) for a men's wash/cut/style isn't 'cheap' but it’s absolutely worth every penny, no question.
Go.
It looks fantastic. Thank you, It's like with new clothes,,,I have heard of people who sleep in their new clothes so they can "break it in".. now I am extremely comfy with my routine. Thank you, John for a beautiful haircut. I receive many compliments. I look forward to seeing you soon.
Lydia
Wanted to tell you about such a great job you guys did last evening with my hair. I walked out out of the salon feeling so nice about my hair. It was exactly what I wanted !
John did an excellent job with the hair cut. Good I listened to you in cutting the ends off ( which was pretty much dead hair) though I always like long hair. It is adding so life to my hair . Sarah I must say ,is such a warm n friendly person and knew exactly what I was talking about when I showed her the picture of the colour I wanted. She went far and beyond by staying late and accomodating the appointment. Can' thank you enough for that!Also gave me tips to maintain the colour .
Thanks again Both John and Sarah. You both are an excellent package. The best with hair - John and best with colour - Sarah is a great team combo!
I am so glad that I finally found a one stop salon for my hair needs :)
Have an excellent weekend
Sumi
Jo
I'm planning on donating 10 inches of my hair Pantene Beautiful Lengths. Your salon sounds like a great place to offer me a brand new short style.
Two questions:
1) How early should I book an appointment? I'd like to get it cut at the end of the month, but as a salon-hunting noob, I don't know if calling now would be too early or too late XD
2) Any tips in regards to hair washing I should do the day of the appointment? Wash it at home before "the big cut" or have it done at the salon?
Sorry for the questions; I'm actually coming from up north (Vaughan), so I don't know if an in-person consultation is the more feasible idea.
in the beginning i thought it was expensive, and then i said to myself let's give a shot. When i was there i got such a warm welcome, i felt so well there, such a cool and cozy ambiance.
Then , came Jo, my savior. To be honest i was pretty anxious, because it was my hair, that im so proud of. but Jo did such an amazing job, that immediately after my cut, i took a picture and sent it to back home which is far away with the notation best hair salon ever.......
thank you so much navigate space
Thank you so much for your kind words. It was a pleasure meeting you. I truly enjoyed our conversation. I look forward to seeing you again.
Jo
Thanks
the best.
I am looking for a new salon and I am looking for most importantly a new stylist:)
Can anyone recommend me someone?? I have medium long hair and want something funky! I have a hard time finding someone who can veer off their comfort level of simple and safe.
I want a very Joan Jett inspired heavy layered trendy cut, yet maintaining my length(always important to a long haired girl).
Plus I shaved a undercut on myself a few month ago.
Anyways hope I have a fit at your salon!!!
J
Thanks
Sumi
Hope to see you soon and take care, Harmonie
Can you guys help?? I will pay anything!
Thanks for the kind words! It was nice to meet you and your family. Harmonie and I both thought it was a pleasure having you in the salon. Look forward to seeing you again.
Jo
I can imagine that I have been one of his “neediest” customers the last couple months but he has treated me like a complete VIP, allowing time in his schedule for almost weekly consultations and emailing me to check in. He is much more than just an amazing haircut, he is a hair whisperer. He can tell you what suits you, cut and colour, just by looking at you. I am so happy to have found someone I not only trust but look forward visiting to get my hair cut.
Harmonie, who has patiently worked with my colour is amazing, detail oriented and delivers every.single.time.
If you’re in a hair rut, have had a hair disaster or really are just looking for a new hair stylist to call yours, do not look any further. Everyone who works at Navigate is amazing. Jo, Sarah, Harmonie, Anthony and John. Thank you. Thank you and Thank you more for helping me get out of the woods.