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Elmwood Spa
Elmwood spa is located in an historic, five-story brick building at 18 Elm Street in downtown Toronto; designed by Gordon & Helliwell Architects and built by Edward James Lennox - the same architects who designed Old City Hall, St. Paul's Anglican Church and Casa Loma.
According to Elmwood: "Four spacious floors of treatment and renewal options mean that Elmwood Spa can provide the convenience and flexibility to cater to demanding schedules."
OPEN SINCE
1982
PRICE POINTS
- ElmLine Essential Manicure: $42 | 35 min
- ElmLine Essential Pedicure: $60 | 50 min
- ElmLine Essential Facial: $99 | 50 min
- Swedish Massage: $99 | 50 min
SIGNATURE TREATMENTS
- "LI'TYA Healing Rituals, exclusive to Elmwood Spa in Canada: sensory therapies integrating ancient and revered aesthetics of the Australian earth and spirit"
SPECIAL SERVICES
- Swimming pool, whirlpool, steam rooms and pool-side lounge
- Spa cuisine and on-site dining: Bangkok Garden; Terrace restaurant; Juice Bar
- Over 50 Registered Massage Therapists
FEATURED PRODUCT LINES
"Elmwood Spa has its own Canadian made ElmLine range of body care, and skincare products that covers all the essentials for various skin types and conditions with protective creams, masques, toners and serums for Sensitive, Hydrating, Purifying and Anti-Aging. The spa also carries Guinot skin care products, and selections of SeaFlora and LI'TYA products."
PACKAGES & DISCOUNTS
- Spa Services can be tailored to meet the needs of groups of 20 or more
- Free lunch on your birthday (some conditions apply)
- Monthly specials delivered via their newsletter
- Passport booklet, collect stamps to get free services
EXTRAS
- Couples Suites - "The spa has several couples rooms for treatments for two, and on the fourth floor of the spa, there are two unique couples' suites, the Royal and the Sapphire where the beamed ceilings and cozy niches that were part of Elmwood's unique architectural heritage have been retained"
Discussion
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My mother-in-law hated her hair style as it was asymmetric and far too modern for her conservative tastes. She said that the stylist (TINA) was very rushed and didn't take the time to listen to what she wanted and rushed through the entire styling process. What was worse was that when I saw my mother-in-law in the makeup area and saw how unhappy she was, I asked for them to ensure that the stylist would fix it. After we had both had our make-up done half an hour later, I again had to ask them to call upstairs to find the stylist. I was told that she had left and there was no one else working and there was nothing they could do. I ended up having to fix it myself in the salon.
In addition, they didn't have the lipstick colour that the makeup artist had used on me and the woman working at the cosmetics counter was completely unhelpful and couldn't even suggest a similar colour as she said that she didn't know what the colours were.
As most people can understand, you already have a lot on your mind on the day of your wedding. These hassles were the last thing that I wanted to deal with and the entire experience was made worse by the unhelpful attitude of the staff and of the manager (who took my information, and said that he would look into, and I have never heard back from him).
I have received better service for half this price at several spas and nail bars around the city.
It is not worth the time or money.
The steam room in the women's section isn't hot enough and the whirlpool isn't private enough. It's smack in the middle of the change room where people are blow drying their hair. The sauna closed years ago and now they just have a curtain covering the door. When will this be fixed?
I like the restaurant but the food isn't really spa like. It can be heavy on calories.
I use to come here for a specific massage therapist who had magic fingers but he left.
Try Body Blitz instead, you won't regret it!
The Elmwood Spa: 50 minute RMT massage $98. ($110 with tax)
The Holt Renfrew Spa: 55 minute RMT massage $90. ($102 with tax)
Yes the spa at Holts lacks the wonderful water area, but when I went there today and my service was both switched away from my preferred gender and therapist, then placed on a different floor without my knowledge leaving me sitting and waiting for 15 minutes alone. It occurred to me that The Elmwood is just too large for their fresh out of college employees to handle.
NEVER AGAIN.
On my most recent visit, we arrived to discover the woman who booked us had accidentally scheduled us for the following day. We expressed our frustration and the manager re-booked us that day for massages and made sure we were satisfied by not charging us for our massages or lunches that day. We ended up receiving $280 worth of services for no cost at all.
I will certainly be going back!