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Design Stores

The Paper Place

Posted by Staff / Posted on May 23, 2007

The Paper PlaceThe Paper Place is one of Toronto's best sources for premium paper, stationery and other paper-related products.



ernie bumbles / July 30, 2009 at 02:13 pm
I like this store.

However, there's this one short, white guy that's not very friendly. I was taking photos of their paper samples (so I could decide which ones to buy), and he comes up to me and says "you know, they're available online." I said "thank you, but taking my own photos makes things easier." After a few moments, he comes back and tells me that "those are copyrighted, you know?" Umm, what's that supposed to mean? Do you think I'm going to be stealing the paper designs or something?

Anyway, I was going to be spending $750-1,000, but now I've changed my mind. I'll go to another store that treats people with more respect and not like criminals.

To the short, white guy: way to go! You just missed a sale.
annu / August 21, 2009 at 12:29 am
I'm not going there either and i was gonna drop a ton. White guy you lost another sale!
Janice / August 16, 2010 at 12:04 pm
you know, it's a standard thing nowadays - taking pictures inside venues - I wanted to get a creative shot of candies in a candy shop and was told photographs are not allowed - so I think the guy was just doing his job - yes, people do steal paper designs and displays, etc.
Eric26 / August 31, 2010 at 04:13 am
I love these "Well, I'm taking my business elsewhere! Harumph!" stories. They're so entertainingly pathetic.
May / September 23, 2010 at 07:11 pm
I was at this store just last weekend and took a whole bunch of pictures and no one stopped me. Maybe they got rid of that guy. I spent a fair bit of time in this store and I thought it was great. Lots of selection.
Bianca / October 14, 2010 at 03:01 pm
I was thinking about making my own invitations for my wedding next year because I'm hoping I'll save money that way. Is this place really expensive? Where else can I go to look for paper? I need an experts opinion.
Simon / October 29, 2010 at 01:29 am
Wonderful paper store, great help from the owner, and no one in town cares more about paper than they do.
Gabi / February 5, 2011 at 12:55 am
those replies above are hilarious.. XD makes me wonder who that white guy was..
J replying to a comment from Bianca / February 18, 2011 at 01:02 pm
I decided to make my own wedding invitations as well. I wouldn't say that they save you that much money...but it definitely has a personal touch. If you're looking for paper, you should check out Paperland Canada (up in Markham). They don't have as much in the beautiful Japanese handmade paper variety, but they've definitely got far more selection in cardstock and other types of paper. They're actually a wholesaler who's used to dealing with businesses and their customer service isn't the best, but the prices are far cheaper than The Paper Place and they've got selection that's better suited to invites in my opinion. Hope this helps.
K8 / March 11, 2011 at 08:29 pm
My fiance and I recently went to this store looking for wedding invitation ideas. We had a wonderful experience, there was a younger lady with dark curly hair that gave us some great ideas and we really loved one of the Nepalese designs they had. We calculated that making our own invitations will probably not save us tonnes of money but will enable us to have some thing unique that goes perfectly with our colours and overall theme. It was our first time looking at a stationary store but from my experience I'd recommend checking this place out if you're looking for some unique paper products:)
JQ / February 8, 2012 at 03:11 pm
Yah, the shorter white guy is not friendly at all. I slipped up in describing a 'half' sheet as being smaller than the 'quarter' sheet and he was quite condesending. He was very curt, and seemed pained to be in a job that requires politeness/patience. Especially since I was only buying $16 worth of paper. As a young woman of colour, I couldn't help but notice that he addressed the next older white man as 'sir' and was all about his 'pleases' and 'thank yous'
Jennifer / June 10, 2012 at 01:42 am
If you have never worked a retail job in your life then I can see how you wouldn't know, but you can not take pictures ever in stores. Ever. If you're caught expect someone to come up to you. Doesn't give the clerks a right to be mean. It's unfortunate when you receive that sort of reaction. Anyways, all comments aside, I enjoy popping into this store. "White guy" and all!
Jennifer T / June 19, 2012 at 04:34 pm
@Jennifer: Why not? It doesn't seem like it does any harm
Origami Paper Monster / August 19, 2012 at 11:43 pm
If anyone is looking to buy origami paper, we just started an online store right here in Toronto. We ship everywhere in Canada and USA! Check us out at We're happy to receive product requests too :D
Stephanie / December 3, 2012 at 05:16 pm
I just bought some coloured envelopes for my wedding invitations. I thought the girl who helped me was fantastic. She took the time to offer me some for her own ideas, and because of that I will be coming back.

candace / January 26, 2013 at 10:28 am
I want to make paper garland....can anyone suggest a place to get a wide variety of tissue paper shades and colours?

also i need to find sheets of metallic mylar paper..
Manisha / December 31, 2013 at 09:19 pm
It's a great store and I heard about this store from my college professor few yrs ago so we could buy some stuff for the project. Then I became obsess with carta varese and marbled papers. I make cards and stuff with it. I've been trying to go there for past 2 weeks and I couldn't go cause of my panic attacks. I live all the way in Scarborough. But I finally went there last weekend and bought stuff so I don't have to go back there for awhile till I'm out of those papers. Sometimes I wish they had more stores in other locations as well. It's quite expensive but worth it.
Jenny / February 10, 2014 at 02:07 pm
Have been here twice for wedding paper supplies. First time was unpleasant, thought I'd give it a second try. It was terrible and condescending service with average products for excessively high prices. Wish there were more options around my neighborhood but despite the convenience I will not be returning.
M / February 10, 2014 at 11:40 pm
This store has a great selection of Japanese papers but has terrible service. After buying paper from this store for over a year I have noticed that the staff members are not diverse and i found that odd considering the store is located in Toronto, which is a very diverse and multicultural city.

M replying to a comment from Eric26 / February 10, 2014 at 11:43 pm
No you are because bad customer service is bad customer service.
RJ / February 23, 2014 at 10:27 am
A great store if you are looking for paper products. I spent about 40 minutes browsing it all. However, I was looking for high end journals and they didn't have any. They had a few pretty things and the standard mid-range items that you can buy at Chapters but nothing more. I'm looking for a large (8.5 x 11 or 9 x 13) with quality parchment paper and heavy leather cover. I don't want to buy online. Anyone know a place in Ontario that has these?
George / February 24, 2014 at 10:26 am
Was there to look for card stock paper to make engagement invites. Received some horrible service from a guy who just was not in the mood to help, but instead I got attitude. I really wanted to push him into a display. Will not shop there again. Just throws off your day sometimes.
Simon C / September 25, 2014 at 04:28 pm
The place has a good selection but the staff are always angry, have major attitude and seem like they hate you for asking a question. Wow. It's a paper store, hipsters, get over yourselves.

Other than short white guy, the pretty brunette girl with the messed up teeth is helpful in a disconnected way. DO NOT make small talk. Just let her do her job and you'll get a good product. Stay silent. Any jokey small talk will be met with dirty looks and 5 minutes of her sulking in the back room punishing you for trying to be human. Think of the soup nazi but with paper.

Overweight girl (not the long dark haired one but the more 'punky' one), just avoid. Tell her you're browsing and ask someone else when she walks away. She'll lose her temper and raise her voice for no reason. It's amazing she has a job but then again, kind of not in a place like that.

Basically, the place is staffed by dysfunctional personalities so you have to be careful in there. Too bad because their business would be greater if the place wasn't run by people who hate the world. You'd think that people would get that being friendly is basic business. The products are excellent so suck it up. Hey, it's Queen Street so you roll with the "small town sales help in the big city" attitude.
wendy replying to a comment from ernie bumbles / January 21, 2015 at 11:02 am
Wow I am doing a paper trip to Toronto .... personalized, cards for all occasions, wrapping etc. I live in the country . Thank you for this information, Stationary is a personal thing and requires time and usually travel for me, especially my pens. To travel a long way and get less than respectful service...not for me. I am mad for paper and pens and the service is always a part of the shopping experience. What a shame. I have found The Papery in Glebe Ottawa to have a similar reputation for male and female over the years. I hate going to NY to get good paper, the are so polite there. Shame.
Rob / March 4, 2015 at 04:59 pm
The products are great here.

HOWEVER, the service is terrible.
I am willing to go to other stores to avoid seeing the people who work there. They look miserable and made me feel like I owed them money.

Andrew / March 15, 2015 at 02:58 pm
Thanks for all these reviews. I am researching cardstock stores, but will intentionally avoid this store because of what I have been reading.

I hope this store takes note, I am probably not the only one drawn away from word-of-mouth.
Kim / March 18, 2015 at 10:51 am
Personally, I come to this store to buy great paper. Overall, there's a good selection and no one has ever hassled me while I browse. Some people were asking why taking photos isn't allowed here. Apparently if the store requests that you don't, then you can't. Copyright reasons are usually the reason why - but they should post a sign that says "no photography allowed" if this really is thier policy. I used to take photos in malls for my job. I always had to get permission and was usually accompanied by a security gaurd who told me what I could and could not photograph.
monique richard / August 8, 2015 at 04:45 pm
I have been buying from this store (since it was the Japanese Paper Place) for decades and have always been happy with the products and the staff. They are knowledgeable and polite. They made great suggestions to my inquiries explaning the advantages of some over other acccording to my creative needs. I recently made a suggestion about the unsafe crossing intersection. It was received with honnest interest and respect. I asked for a referral to a restaurant.... it was a great one. Today I made an inquiry over the phone and was helped efficiently. I try to respect the staff who earn very little money. They return it. They are also very accomodating to my old lady/disabled needs. A rare thing.

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