ttc toronto

TTC customer satisfaction takes a dive

There's nothing like summer in Toronto. It's a time when things really heat up all over town, especially on TTC subway cars.

If you took Line 2 this past summer, you probably got into a sweltering car and schvitzed your way across the city. Things got so bad that Mayor John Tory even accepted a rider's challenge and rode the length of the line just to experience what it was like for daily commuters.

According to a new TTC report, there was a dip in customer satisfaction during the third quarter of the year, or between July and September. Customer satisfaction dropped to 70 per cent, down 10 per cent from the previous quarter.

"The significant decrease in Q3 can be linked predominantly to the ‘hot subway car’ issue that affected around 20 per cent of subway cars this summer on Line 2. Customer satisfaction on Line 2 fell significantly," reads the report.

As Metro writes, the TTC is working to fix these AC-related problems so that Line 2 isn't so sweltering next summer.

Lead photo by

Jamaalism.


Latest Videos



Latest Videos


Join the conversation Load comments

Latest in City

The former landmark HMV store on Yonge St. is getting a new tenant

Canadian Dental Care Plan expands to cover more services

Ontario drivers are so bad at using one road feature that police keep having to explain it

Abandoned century-old bridge in Toronto is finally being demolished

Several people injured in high-speed TTC crash overnight

Toronto neighbours build ghostly marriage proposal for Halloween

Upcoming job fairs where you can look for work in Toronto

Multiple Canadian companies just ranked among the world's best employers for women