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Car sharing in Toronto: AutoShare vs. car2go vs. Zipcar
Car sharing in Toronto is suddenly an industry with a wealth of options (as long as you consider "three" a wealth of options). With car2go arriving on the Toronto scene not too long ago, casual drivers now have an another alternative shaking up the former AutoShare/Zipcar duopoly. But does it really offer a better option? Well, that depends on what you're looking for. If you need a car for a move or delivery, the smart fortwo cars in car2go's fleet probably won't cut it. But if you're a bit of a commitment-phobe and are also anti-annual fee (and in this you could benefit from by-the-minute billing), this new car sharing option might be worth a second glance. Here's a breakdown of how the three companies compare.
TYPES OF VEHICLES
AutoShare: There are a couple dozen different models to be found here. AutoShare offers electrics, hybrids, hatchbacks, sedans, and cargo vehicles for moves and extreme shopping trips. It even has that aesthetically awful Nissan Cube. Additional costs may apply for certain vehicles.
car2go: A fleet exclusively composed of smart fortwo cars. On the plus side, parking in downtown Toronto should be a breeze.
Zipcar: A roster of vehicles that's similarly diverse to those offered by Autoshare, with the exception of a few luxury vehicles such as the Audi a3 and BMW 323, so you can look like a badass as you help your mom haul old boxes out of her garage.
WHERE TO FIND THE FLEET
AutoShare: AutoShare, like all the options on this list, keeps the bulk of its vehicles in the central downtown area. You can, however find some up past Finch to the north, east to Victoria Park, and west all the way to Mississauga. And some lucky urban dwellers might also find an AutoShare car or two in the garage of their condo or apartment building. The catch — you must return the vehicle to the same spot you picked it up.
car2go: Unlike AutoShare (and Zipcar), you can drop your car2go vehicle back to any designated car2go spot. The catch here is that the company's "home zone" is more limited, stretching west to Jane, east to Victoria Park, south to the Lakeshore, and north just to Eglinton. That said, you can drive outside of the zone, but the car must be returned within these parameters after use. Generally, you'll find car2go cars in Green P parking lots within the zone.
Zipcar: Zipcar's range seems to stretch furthest, though its bulk, again, is in central downtown. You will find some vehicles up at York University, however, as well as west to Kipling and east to Pharmacy. Most of the cars are parked at off-street parking spaces, and vehicles must be returned to the same spot.
MEMBERSHIP PROCESS
AutoShare: It'll cost you a total of $129 to register online. Would-be members must be 21 years old with a valid "G" level license. Approval usually takes two business days. They do, however, have a special promo right now where the membership fee is waived.
car2go: A sign-up fee of $35 but like AutoShare they're currently waiving this fee (just use the discount code TDOT). After registering online, members can expect to receive their card in the mail in about five business days. Must be over 19 with a valid license.
Zipcar: An online application fee of $30 with approved members receiving their cards in the mail in one to three business days. Members can also opt to pick up their cards at the Zipcar office at 147 Spadina. Must be 21 years old and have held a valid license for at least one year.
WHAT'S INCLUDED
AutoShare: Fuel (you'll find a gas card in the car; same goes for the other companies), insurance, and 150 kilometres without an additional milage charge (for two out of three AutoShare plans). Must fill up the tank over 1/2 for the next driver.
car2go: Fuel, insurance, 200 kilometres, and a GPS system in every vehicle.
Zipcar- Fuel, insurance, 200 kilometres. Must fill up the tank over 1/4 for the next driver.
BOOKING PROCESS
AutoShare: Members can book online or reserve a vehicle through AutoShare's mobile site (iPhone/Blackberry/Android compatible). There's also the option to call to reserve a car, though you may be subject to an additional fee.
car2go: Booking is free no matter the method. Can reserve online, over the phone, or on car2go's iPhone, iPad, or Android apps (no love for Blackberry, I suppose).
Zipcar: Online reservation and via iPhone or Android app is free, though booking over the phone may subject you to an additional fee.
COST
AutoShare: AutoShare offers three types of plans, but let's just go with the most basic (i.e. that for the infrequent driver). An annual membership fee will cost $45, with a $10.25 hourly charge and $0.25 per kilometre beyond the include 150. Vehicles must be booked for a minumum of one hour, with the option of adding additional increments of 30 minutes. The daily rate during the week is $76, and $81 on the weekend.
car2go: One plan for everyone. The cost is $0.35 minute, with an hourly maximum of $12.99. The daily maximum is $65.99, with a $0.45/km charge beyond the free 200. No minimum time requirements.
Zipcar: Two plans; the occasional driver package costs $65 annual, with weekday rates from $9.00 per hour and $12.50 on the weekends. Daily weekday and weekend maximums are $78 and $94 respectively. An additional cost of $0.30/km after 200.
CONCLUSION
Impossible to declare a winner. If you want an Audi experience while picking up groceries, go with Zipcar. If you plan on plenty of five-minute trips, go with car2go. Choose AutoShare for the best kilometre rate for long trips, especially if you have a vehicle parked in your building's garage. No commitment with car2go but little cargo space, and lots of cars to choose from AutoShare and Zipcar, but you're on the hook for additional fees. So, when in doubt, just cycle.
Autoshare photo by Tyson Williams, Zipcar photo by mpieracci on Flickr.


Discussion
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Hopefully Zipcar is better. Take the hint Autoshare: charge me ONCE and only for what I use, every other car rental place does it, get your act together.
I agree that there is no clear winner- like a cell phone plan, it really depends on your usage and what works for you. Ideally I'd like to have a car2go member ship and Zipcar so I can take advantage of both models.
Another thing to consider that is not mentioned in this article- insurance. From what I can tell, car2go has a $1000 deductible. Zipcar is $750 deductible, with the option to purchase a waiver- for 5$/month you can lower the deductible to $375 and for $9 lowers it to $0 deductible. You have the option to change your waiver month by moth (i.e. if you don't drive at all for 1 month don't pay the waiver). I don't know what Autoshares insurance policy is, but Zipcar definitely as Car2Go beat in this department. Especially for an occasional driver in the chaos of downtown Toronto, I feel better knowing that I have a $0 deductible if something happens.
only thing i would say is its great for quick/short trips ... as soon as you're considering using more than 200km - its likely a better idea to rent a car from a traditional rental company (ie. budget/national)
Does it work out to be cheaper?
It may be a co-op but the certainly don't care about the integrity of their members
Not only do you not have to worry about paying for rental (or even parking) while your Car2Ggo is parked, you also don't have to reserve them. They have many cars in many lots and you can just walk up to one, scan your card and take it over.
Car2Go and Autoshare are different enough that I think I'll remain a member of both and use one or the other depending on my needs.
Based on my experience trying to book cars near St Clair and Dufferin both AutoShare and Car2Go have a better presence than Zipcar in the old city of Toronto and other central areas where most potential customers of car sharing services are located. Autshare has also recently upgraded their systems and expanded.
I haven't tried Zipcar but I don't yet see a reason to switch.
If you do not commute by car then you are throwing away money owning one.
Car2Go for me seems like the easy choice for me for quick local trips, or to meetup downtown. Easier gas-ups, no fee booking, easier bixi-style returns, and cheaper memberships. Unless billing sucks it's a no-brainer for the convenience factor..
For trips to IKEA, Autoshare cargo. For the burbs or grocery trips, either zip/autoshare based on availability.
Car2Go is certainly having some growing pains with their fleet given the quality of the initial ride and followup-call.
I apparently placed the card in the wrong (unlabeled) slot and the location of my return (though exactly where picked up) was a concern??
First you need to figure out what has the most options in and around where you will be using the service most often. I've lived areas where I had 12 cars within 5 min walk and other areas where there was only 2 that eventually went down to one.
Next you need to figure what you'll be using the cars for and how often.
It's nice that Zipcar and Autoshare have cargo vans now, although I moved once with a hatchback Zipcar (had to make a dozen trips back and forth)
I thought the Cars2Go model would work for me but the thing I found deceiving was that unless you park the car in a Green P lot, you are still paying for the car.
The dropping it off anywhere model, a la Bixi is an interesting twist but as I'm not sure if they have people putting the cars back at other locations later like what Bixi does. This is where the model of returning the car to where you picked it up helps for all of us because we know what cars will be where when. You an still do last minute bookings using your smartphone app. I do it all the time.
What I really wish is that hey would come up with some hybrid pricing. So that if you rent a car for an hour or two you get charged at a lower rate for the car being parked for say more than 10mins.
I sometimes feel ripped off renting a car to go to hockey and having 90% of my rental time being the car parked.
I also like that your Zipcard membership can be used in many big cities around the world, overall it has been a great expierience.
The only flaw tends to be that some of the more often used cars will have small problems with them that take awhile to get fixed (radio or some speakers not working, iPod chords broken or gone etc)
There are. GreenP locations everywhere (there's an app), so in essence you could repopulate your own area with trips home. Though I'm sure the fleet team would break-up stockpiles.
I have also used the new Zipcar Cargo vans which are awesome. They come with a rear view camera so it's easy to back those big guys out.
I will naver leave Zipcar, but would be interested in trying Car2Go as an alternative to cabs.
And there is only one country where cars have no environmental footprint, in their use or production, and do not ruin cityscapes, the urban experience or encourage dreary sprawl: Fantasyland.
The cost of owning a car in this city is so ridiculous that I sold mine after only a year. Now, I have car2go as well. I haven't used it yet but I plan to mostly for the one-way rentals as it's often been my only pet peeve with Zipcar.
Autoshare's rates are better for longer usage but any one with a premium credit card and frequent usage can rent a car from Budget or National at a competitive and often cheaper rate (including the cost of gas) for weekends and longer trips.
For car sharing I switched to Zip Car and find their service approach to be efficient, customer focussed and easy. Crunching the numbers their rates for short-term use--the real utility of car sharing--to be the same or better than Autoshare's. To my mind they have a better selection of car models and in these are generally in better condition.
Here's where it gets into criminality. Zip Car continued to rent said vehicle for 2 weeks??? before it was placed in their shop for repairs. Total cost was approximately 135.00 for paint and over 500.00 for labor??!!!!
I am considering legal action, perhaps a class action suit.
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Of course, Steevzee has a good point about luggage, but the trunk has a surprising amount of space, and if it was only you for a short business trip, it could be a possibility for the future.
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My car lease last year was around $400/month + insurance $150 even if the car stood on the driveway. THat is $550/month, before I even used the thing. Now I take the TTC here and there, when I do not have our car for my disposal or if the TTC is inconvenient I reserve Autoshare or if I just have to get somewhere fast one way I take Car2Go. THe worst expense we had so far for a month (because my daughter uses the bus to get to school) was $200, all included, but it is more like $80 /months. So, Sherlock, you do the math!
As far as Autoshare versus Car2Go. I am member of both, and I use them for differnet purposes. If I have to get to an appointment I take Car2Go and use the TTC back. It is still cheaper then having Autoshare waiting for me 2-3 hours. I get to downtown in 20 minutes ($8.00) and then home by TTC ($2.60). If I take my kids or I have to be in downtown for a short time that changes the deal of course.
Did you read the post? They continued to rent the vehicle for two weeks after the crash...?I was not allowed to take said car to my own repair shop and what insurance company are you aware of that would allow you to drive your vehicle two weeks after a collision? They would laugh in your face. "Oh, I didn't realize I was supposed to bring my vehicle into the shop the day of the collision, I wanted to continue to drive it and create more damage to it"...Did you read the post?
Why would anyone start a lawsuit when there's basically no money at stake?
Why would you expect a car company to use some random car repair service? If I hit your car, would I have the right to force you to use my mechanic, whose work you don't know, just because I don't want to pay the money I owe you?
And what is this sillines about a class proceeding? It sounds like a class of one, to me. Or are you aware of an army of people in Ontario who also paid deductibles after crashing cars that were then driven for two weeks?
Legal proceedings are not a good way to express anger or redress poor customer service. Please hire a lawyer so he or she can disabuse you of these notions.
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3 months ago, a few weeks after renting a van to move apartments, Autoshare sent us an email accusing us of damaging the van and stating that we will be charged for repairs.
Unfortunately, we cannot prove that we did not cause the damages, we forgot to check the van after we parked it in the drop off park. We were tired and stressed after moving all day. We are 100% sure we did not cause the large scratches, we would have definitely heard the noise if we did. But a customer's word doesn't count for much these days, even though I'm sure anyone who knows us could vouch for our honesty. We would certainly take responsibility and pay if we ever did cause any damage.
3 months later we still hadn't heard anything from Autoshare about the claim, that is, until we see a $750 charge on our credit card today. They left us with 3 months of worry about a repair bill, with no follow up as to what was happening. I find this part very disappointing, the threat of a large repair bill is very worrying.
The overall accusatory approach by Autoshare is disheartening. Choosing to support Autoshare was an important decision to us, for environmental and political reasons. We don't own a car and are glad car sharing is available in Toronto.
We admit we made a mistake in not checking the van, but we absolutely did not cause any damage. We're disappointed in Autohare's approach. We're sorry to choose to cancel, however we feel like we don't count in Autoshare's bigger picture.
To be fair, up until this event, we were happy with the service.
I was lucky in that I received a "warning" email from Zipcar after returning a ZipVan that I'd rented, stating that there was dust inside... The same, light layer of dust I'd ignored when starting my rental, as it was a CARGO van (not a limousine).
In any case, I now call into the support line for anything out of the ordinary, as I'm not going to get stiffed with a $75 cleaning bill, or $750 deductible, because one of the last renters decided not to clean the vehicle, or report their accident.
The auto sharing model has its benefits, but also relies on the honesty and efforts of past members... Which is not guaranteed in any large city.
Walk around the car, snaps pictures of ANYTHING out of the ordinary, call into the support lines when anything is amiss - Doing otherwise ties all past fault to you, should the next renter decide to protect themselves from YOUR oversights / laziness.
For example their policy around "damage" is ridiculous: to be on the safe side, you are pretty much obligated to inspect the car thoroughly and call them preemptively every time you rent, or otherwise they may blame you. Also if the person after you reports any damage, you automatically receive an email, that is built to make you uncomfortable, as if you are guilty. In the end, they don't blame you, but still unpleasant. Instead, couldn't they just keep the record of known damage, so people don't report the same thing thousand times?
Another issue is that they do not increase their fleet in the areas where the demand is higher, prompting you to rent from places further away, or from downtown (where rental is more expensive). My area for instance - forget it, I either have to rent about 2 weeks ahead of time, or rent from 2 miles away.