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Car sharing in Toronto: AutoShare vs. car2go vs. Zipcar

Posted by Robyn Urback / July 13, 2012

car2go torontoCar sharing in Toronto is suddenly an industry with a wealth of options (as long as you consider "three" a wealth of options). With car2go arriving on the Toronto scene not too long ago, casual drivers now have an another alternative shaking up the former AutoShare/Zipcar duopoly. But does it really offer a better option? Well, that depends on what you're looking for. If you need a car for a move or delivery, the smart fortwo cars in car2go's fleet probably won't cut it. But if you're a bit of a commitment-phobe and are also anti-annual fee (and in this you could benefit from by-the-minute billing), this new car sharing option might be worth a second glance. Here's a breakdown of how the three companies compare.

TYPES OF VEHICLES

AutoShare: There are a couple dozen different models to be found here. AutoShare offers electrics, hybrids, hatchbacks, sedans, and cargo vehicles for moves and extreme shopping trips. It even has that aesthetically awful Nissan Cube. Additional costs may apply for certain vehicles.

car2go: A fleet exclusively composed of smart fortwo cars. On the plus side, parking in downtown Toronto should be a breeze.

Zipcar: A roster of vehicles that's similarly diverse to those offered by Autoshare, with the exception of a few luxury vehicles such as the Audi a3 and BMW 323, so you can look like a badass as you help your mom haul old boxes out of her garage.

Zipcar TorontoWHERE TO FIND THE FLEET

AutoShare: AutoShare, like all the options on this list, keeps the bulk of its vehicles in the central downtown area. You can, however find some up past Finch to the north, east to Victoria Park, and west all the way to Mississauga. And some lucky urban dwellers might also find an AutoShare car or two in the garage of their condo or apartment building. The catch — you must return the vehicle to the same spot you picked it up.

car2go: Unlike AutoShare (and Zipcar), you can drop your car2go vehicle back to any designated car2go spot. The catch here is that the company's "home zone" is more limited, stretching west to Jane, east to Victoria Park, south to the Lakeshore, and north just to Eglinton. That said, you can drive outside of the zone, but the car must be returned within these parameters after use. Generally, you'll find car2go cars in Green P parking lots within the zone.

Zipcar: Zipcar's range seems to stretch furthest, though its bulk, again, is in central downtown. You will find some vehicles up at York University, however, as well as west to Kipling and east to Pharmacy. Most of the cars are parked at off-street parking spaces, and vehicles must be returned to the same spot.

MEMBERSHIP PROCESS

AutoShare: It'll cost you a total of $129 to register online. Would-be members must be 21 years old with a valid "G" level license. Approval usually takes two business days. They do, however, have a special promo right now where the membership fee is waived.

car2go: A sign-up fee of $35 but like AutoShare they're currently waiving this fee (just use the discount code TDOT). After registering online, members can expect to receive their card in the mail in about five business days. Must be over 19 with a valid license.

Zipcar: An online application fee of $30 with approved members receiving their cards in the mail in one to three business days. Members can also opt to pick up their cards at the Zipcar office at 147 Spadina. Must be 21 years old and have held a valid license for at least one year.

WHAT'S INCLUDED

AutoShare: Fuel (you'll find a gas card in the car; same goes for the other companies), insurance, and 150 kilometres without an additional milage charge (for two out of three AutoShare plans). Must fill up the tank over 1/2 for the next driver.

car2go: Fuel, insurance, 200 kilometres, and a GPS system in every vehicle.

Zipcar- Fuel, insurance, 200 kilometres. Must fill up the tank over 1/4 for the next driver.

Autoshare torontoBOOKING PROCESS

AutoShare: Members can book online or reserve a vehicle through AutoShare's mobile site (iPhone/Blackberry/Android compatible). There's also the option to call to reserve a car, though you may be subject to an additional fee.

car2go: Booking is free no matter the method. Can reserve online, over the phone, or on car2go's iPhone, iPad, or Android apps (no love for Blackberry, I suppose).

Zipcar: Online reservation and via iPhone or Android app is free, though booking over the phone may subject you to an additional fee.

COST

AutoShare: AutoShare offers three types of plans, but let's just go with the most basic (i.e. that for the infrequent driver). An annual membership fee will cost $45, with a $10.25 hourly charge and $0.25 per kilometre beyond the include 150. Vehicles must be booked for a minumum of one hour, with the option of adding additional increments of 30 minutes. The daily rate during the week is $76, and $81 on the weekend.

car2go: One plan for everyone. The cost is $0.35 minute, with an hourly maximum of $12.99. The daily maximum is $65.99, with a $0.45/km charge beyond the free 200. No minimum time requirements.

Zipcar: Two plans; the occasional driver package costs $65 annual, with weekday rates from $9.00 per hour and $12.50 on the weekends. Daily weekday and weekend maximums are $78 and $94 respectively. An additional cost of $0.30/km after 200.

CONCLUSION

Impossible to declare a winner. If you want an Audi experience while picking up groceries, go with Zipcar. If you plan on plenty of five-minute trips, go with car2go. Choose AutoShare for the best kilometre rate for long trips, especially if you have a vehicle parked in your building's garage. No commitment with car2go but little cargo space, and lots of cars to choose from AutoShare and Zipcar, but you're on the hook for additional fees. So, when in doubt, just cycle.

Autoshare photo by Tyson Williams, Zipcar photo by mpieracci on Flickr.

Discussion

57 Comments

Stuart / July 13, 2012 at 12:42 pm
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With AutoShare and ZipCar, you can book a car in advance. Since the location of Cars2Go vehicles depends on where the last person dropped them off, a "reservation" means you receive a text 15 minutes before you need the vehicle to tell you where the closest vehicle is located. If there isn't a car close, you're screwed. I'll stick with AutoShare since I know the vehicle will be where I booked it!
Liz / July 13, 2012 at 12:52 pm
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I find it's hard to compare the services given Car2go is more like a substitute for for a cab. If you do the math you're capping out their hourly rate at 37 minutes, which is the most expensive of the three - you're hitting the hourly rate for AutoShare and Zipcar in under 30minutes. I'd rather have a full size car for an hour than a Smart car for 30 minutes.
Jim / July 13, 2012 at 01:30 pm
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I am switching from Autoshare to Zipcar. I just hate how Autoshare does their invoices, they bill you in advance and then they credit you the following month. And of course they ALWAYS overbill me. Worse than reading a Bell bill with all the random fees.

Hopefully Zipcar is better. Take the hint Autoshare: charge me ONCE and only for what I use, every other car rental place does it, get your act together.
Jay / July 13, 2012 at 02:05 pm
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Hopefully Car2go also has a friendlier customer interface and a less strict (actually, harsh) penalty and fine system than Autoshare; Autoshare makes absolutely no accommodations for mistakes in your bookings (e.g., you accidentally book the wrong car and then try to correct the error). Autoshare also needs to allow folks to book partial hours (we often need a car for only half an hour but that's not on at Autoshare)...
LMIH / July 13, 2012 at 02:21 pm
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I've used Zipcar for about 4 years and it's been excellent.
Jane / July 13, 2012 at 02:21 pm
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I have had a zipcar membership for a while and love it. Everything about it is simple and convenient. Except!- sometimes it is annoting that I have to drop the car off at the same location. For some trips, the car2go model would make more sense for me.

I agree that there is no clear winner- like a cell phone plan, it really depends on your usage and what works for you. Ideally I'd like to have a car2go member ship and Zipcar so I can take advantage of both models.

Another thing to consider that is not mentioned in this article- insurance. From what I can tell, car2go has a $1000 deductible. Zipcar is $750 deductible, with the option to purchase a waiver- for 5$/month you can lower the deductible to $375 and for $9 lowers it to $0 deductible. You have the option to change your waiver month by moth (i.e. if you don't drive at all for 1 month don't pay the waiver). I don't know what Autoshares insurance policy is, but Zipcar definitely as Car2Go beat in this department. Especially for an occasional driver in the chaos of downtown Toronto, I feel better knowing that I have a $0 deductible if something happens.
kets / July 13, 2012 at 02:36 pm
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i use zipcar and have had nothing but good experiences - easy to book/cancel/revise online and through mobile app. they text you when you have 15mins left in your reservation letting you know if someone has it after you or if its available for extension - if you want to extend it ... you just reply to the text.

only thing i would say is its great for quick/short trips ... as soon as you're considering using more than 200km - its likely a better idea to rent a car from a traditional rental company (ie. budget/national)
C / July 13, 2012 at 02:54 pm
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Can you take car2go to the airport to YYZ or YTZ?
Does it work out to be cheaper?
JB / July 13, 2012 at 03:06 pm
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After reading this article and the comments, I think I will be looking into joining Zipcar. I'm glad I found this article because I was just starting to research the different car share programs. :)
zipcar screwed me / July 13, 2012 at 03:25 pm
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Zipcar is not all it's cracked up to be. After another driver accused me of hitting their vehicle (without any evidence) Zipcar suspended my membership and threatened me with thousands of dollars in fees.

It may be a co-op but the certainly don't care about the integrity of their members
josher replying to a comment from Liz / July 13, 2012 at 03:25 pm
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the hourly rate for car2go is 12.99. I have a zip car membership, i appreciate the convenience
Phil / July 13, 2012 at 03:33 pm
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I am a long-time Autoshare member and recently tried Car2Go.

Not only do you not have to worry about paying for rental (or even parking) while your Car2Ggo is parked, you also don't have to reserve them. They have many cars in many lots and you can just walk up to one, scan your card and take it over.

Car2Go and Autoshare are different enough that I think I'll remain a member of both and use one or the other depending on my needs.

Based on my experience trying to book cars near St Clair and Dufferin both AutoShare and Car2Go have a better presence than Zipcar in the old city of Toronto and other central areas where most potential customers of car sharing services are located. Autshare has also recently upgraded their systems and expanded.

I haven't tried Zipcar but I don't yet see a reason to switch.
Phil replying to a comment from C / July 13, 2012 at 03:35 pm
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FYI, in response to the question from C, you're allowed to take Car2Go's Smart cars wherever you like including YYZ and I paid about $20 for an hour rental on my first try with Car2Go... you do the math.
Dean / July 13, 2012 at 04:02 pm
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I have been using Zip Car for about 9 months and have found them really good - great customer service (considering the initial issue I had trying to use a Debit/Credit card which didn't work at first but is now accepted, love being able to book via my iphone and extend trips if needed . While the cost might seem high for a full day trip it is very convient to use compared to the process you have to go through trying to rent a car at a "regular" car place. Not to mention that the Gas is included and once you figure that into the math the additional cost per km over 200 isn't really that high (and if you do less its great). Two tips I have - 1. if you are sure you will drive more than a few times a month go for the $50 or $100 pre-paid so you get the 10% discount off your hourly rate and 2. pay the extra $9 a month for the full insurance and $0 deductible - it is worth the peace of mind. I was also told that paying for their insurance counts towards your overall insurance record so you are seen as an insured driver while with Zipcar.
j-rock / July 13, 2012 at 04:24 pm
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I've been an AutoShare member for 4 years now, although I don't use it as much as I used to since buying a car last year. I've had no problems with their customer service, availability and overall condition of their vehicles. I would definitely recommend them to anyone. And as mentioned previously, time spent covered under their insurance counts towards building up a clean driving record, so if and when you ever do buy your own car, it can really help with getting a better insurance rate.
Sean Galbraith / July 13, 2012 at 08:06 pm
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I've had Zipcar for probably 3 years now and love it. I'm a pretty high volume user (I think) averaging about $400 a month with them. Good variety of vehicles near where I live. And I like that I can use my Zipcar membership in any of their other cities where they have the service (I've used it in Chicago and Vancouver so far).
Adam H. replying to a comment from Jane / July 13, 2012 at 08:12 pm
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Autoshare's deductible is $750, but if you use a gold card or any card that lets you waive rental insurance to pay your account it becomes zero.
Ἀντισθένης / July 13, 2012 at 08:33 pm
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Been using Autoshare for a couple of years, and quite happy with the service. Started with them before Zipcar was in town, and never felt a need to switch. For friends who asked which was better, I told them that since I couldn't tell they might choose based on which has more cars located more conveniently for them. Other than that, Zipcar's membership does serve some other cities, which may be useful to some.

If you do not commute by car then you are throwing away money owning one.
har replying to a comment from Jane / July 13, 2012 at 10:12 pm
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Autoshare has a zero deductible option for FREE (as long as you use a credit card that has standard rental car coverage to charge your Autoshare fees to) AND your time with them counts as insurance history (you are considered continuously insured) should you ever buy a car in future, this will help with your insurance rate SIGNIFICANTLY. Big plus!
har replying to a comment from Jane / July 13, 2012 at 10:14 pm
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Also.. we chose Autoshare because it is a local company. Zipcar is all American venture capital. They have nicer technology though. :)
Jtron / July 13, 2012 at 11:22 pm
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I use all 3 and just completeted my first test trip with car2go.
Car2Go for me seems like the easy choice for me for quick local trips, or to meetup downtown. Easier gas-ups, no fee booking, easier bixi-style returns, and cheaper memberships. Unless billing sucks it's a no-brainer for the convenience factor..
For trips to IKEA, Autoshare cargo. For the burbs or grocery trips, either zip/autoshare based on availability.
Car2Go is certainly having some growing pains with their fleet given the quality of the initial ride and followup-call.
I apparently placed the card in the wrong (unlabeled) slot and the location of my return (though exactly where picked up) was a concern??


S / July 14, 2012 at 12:39 am
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They all have their +'s and -'s.
First you need to figure out what has the most options in and around where you will be using the service most often. I've lived areas where I had 12 cars within 5 min walk and other areas where there was only 2 that eventually went down to one.

Next you need to figure what you'll be using the cars for and how often.
It's nice that Zipcar and Autoshare have cargo vans now, although I moved once with a hatchback Zipcar (had to make a dozen trips back and forth)

I thought the Cars2Go model would work for me but the thing I found deceiving was that unless you park the car in a Green P lot, you are still paying for the car.

The dropping it off anywhere model, a la Bixi is an interesting twist but as I'm not sure if they have people putting the cars back at other locations later like what Bixi does. This is where the model of returning the car to where you picked it up helps for all of us because we know what cars will be where when. You an still do last minute bookings using your smartphone app. I do it all the time.

What I really wish is that hey would come up with some hybrid pricing. So that if you rent a car for an hour or two you get charged at a lower rate for the car being parked for say more than 10mins.

I sometimes feel ripped off renting a car to go to hockey and having 90% of my rental time being the car parked.

I also like that your Zipcard membership can be used in many big cities around the world, overall it has been a great expierience.

The only flaw tends to be that some of the more often used cars will have small problems with them that take awhile to get fixed (radio or some speakers not working, iPod chords broken or gone etc)
Jtron / July 14, 2012 at 09:22 am
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I asked that question. C2G stated they employ a fleet team that redistributes cars to avoid bunching and service edge areas.
There are. GreenP locations everywhere (there's an app), so in essence you could repopulate your own area with trips home. Though I'm sure the fleet team would break-up stockpiles.
handfed / July 14, 2012 at 09:39 am
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Another benefit of Zipcar is that they're an American company with lots of locations in the US. Also, they have no problem with memebers having non-Ontario drivers license.
scotty / July 14, 2012 at 10:31 am
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I love Zipcar. I travel a fair bit to NYC, and Vancouver for both business and pleasure. It's great that I can book cars in any city and my card works. Especially seeing as I always get a hotel where I want to be, so when I need a car it's only for a couple of hours.

I have also used the new Zipcar Cargo vans which are awesome. They come with a rear view camera so it's easy to back those big guys out.
I will naver leave Zipcar, but would be interested in trying Car2Go as an alternative to cabs.
JP / July 14, 2012 at 11:15 am
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Just get over your cheapness/brokeness you silly car sharing people, and buy a car. It is a liberating experience. Bike sharing, and car sharing are stupid ideas. Better sources of fuel is a great idea. If someone comes up with environmentally friendly fuel that is a feasible alternative to gas, then everyone should buy a car, and these stupid companies will be out of business. Next they'll want you to share your rollerblades, and skateboards per hour. CHEAP and communistic.
Stuart / July 14, 2012 at 12:06 pm
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Response to JP: Do you really think it is "communistic" to share a car for the few times per month that I need one? Since owning a car costs over $8,000 per year (according to CAA, includes insurance, gas, depreciation, etc), I think it is just smart to share a vehicle so I can buy rollerblades with cash rather than credit. Unless of course you need a car for your ego in which case you have bigger issues than intelligent budgeting.
Dave / July 15, 2012 at 02:44 am
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I will just stick to owning my own car thank you.
Ἀντισθένης replying to a comment from JP / July 15, 2012 at 03:51 am
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JP = obvious troll. I'll address your points anyway, because so many in the GTA believe them. I've owned a car. "A liberating experience" is an extra thousand bucks a month in the bank when you don't own a car. Also being able to go out and drink as much, or as little, as you want without giving it a second thought. Take transit, or blow money on cabs, because there is no way you'll spend as much as owning a car, and you don't have to give a thought to parking. Rent when you need to, again, because rent as much as you want, and it costs less than owning, and you have much less of the bother.

And there is only one country where cars have no environmental footprint, in their use or production, and do not ruin cityscapes, the urban experience or encourage dreary sprawl: Fantasyland.
Steevzee / July 15, 2012 at 01:32 pm
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The comments so far had me leaning towards ZipCar, despite wanting to support a Toronto-based company like Auto Share. But, insurance coverage is a pretty important aspect of the membership when you drive on the insane streets of Toronto. A quick look at the two sites seems to indicate ZipCar has $300,000 in third-party liability coverage, and Auto Share has $2 million in coverage. Auto Share's coverage is far more in line with what my broker recommended. I didn't see any way to change your coverage on ZipCar... anybody know if you're stuck with the basic coverage, or if there's a way you could upgrade it?
steevzee replying to a comment from C / July 15, 2012 at 01:44 pm
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You're welcome to take Car2Go to the Airport, but good luck fitting any of your luggage : )
Michelle / July 15, 2012 at 02:54 pm
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I'm been a Zipcar member for 5.5 years and remained so even for the year I owned a car. It costs only $65/year and it was good for moving things in pickups or vans that were too small for my car.

The cost of owning a car in this city is so ridiculous that I sold mine after only a year. Now, I have car2go as well. I haven't used it yet but I plan to mostly for the one-way rentals as it's often been my only pet peeve with Zipcar.
C / July 15, 2012 at 03:23 pm
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So if I am catching a flight, it is cheaper to get a cars2go and leave it at the airport than to pay a taxi? And yes trolls, I know ttc is cheaper
aida / July 16, 2012 at 07:01 am
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You forgot an important company, affiliated to the Options for Homes projects..Options for cars is growing and their prices are competitive.
Steevzee replying to a comment from C / July 16, 2012 at 10:35 am
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You can take car2go to the airport, but you cannot leave it there. Notice the "home area" boundaries on their website. It comprises mainly the downtown core of Toronto, and they're meant to be docked in Green P parking lots, which the airport does not have to my knowledge.
frank replying to a comment from JP / July 16, 2012 at 11:33 am
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JP --> hopefully people like you are part of a archaic species ... at least in urban areas. The sharing economy is the future, owning costly asset that are almost never used is the stupidest thing ever ... what is happening now is a huge progress for humanity.
Phil / July 16, 2012 at 09:13 pm
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Autoshare charges your credit card immediately and then they credit you back any overcharges, not back on your credit card but as credit towards more driving. Because I use autoshare for picking up groceries in the GTA, and don't use as many kms for the 3 hour rental, they ALWAYS overcharge me. Very stupid policy. Why not just wait until the rental is over and charge me once for the correct amount. Can't wait to switch to Zipcar.
Joe Tackspaier / July 16, 2012 at 09:22 pm
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I only see hipster's doing automobile "sharing". Stop being cheap and buy your own damn car!
Hipster Penny-Pincher replying to a comment from JP / July 16, 2012 at 09:38 pm
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We're not cheap! We're "smart"
Downtown Parent / July 17, 2012 at 01:53 pm
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I was with Autoshare for several years and there was nothing wrong with the basic car service but I found their customer service approach to be characterized far too often by an approach and attitude summed up as "we're right and you (the customer/member) are wrong."

Autoshare's rates are better for longer usage but any one with a premium credit card and frequent usage can rent a car from Budget or National at a competitive and often cheaper rate (including the cost of gas) for weekends and longer trips.

For car sharing I switched to Zip Car and find their service approach to be efficient, customer focussed and easy. Crunching the numbers their rates for short-term use--the real utility of car sharing--to be the same or better than Autoshare's. To my mind they have a better selection of car models and in these are generally in better condition.

Joe / July 23, 2012 at 10:37 am
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I recently left Zip Car after being charged $750 for an accident. According to the invoice sent to me by Zip Car the total damage to the car was $864.00 but you are only responsible for the first $750.00 if you don't have the waiver.
Here's where it gets into criminality. Zip Car continued to rent said vehicle for 2 weeks??? before it was placed in their shop for repairs. Total cost was approximately 135.00 for paint and over 500.00 for labor??!!!!
I am considering legal action, perhaps a class action suit.
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Gabe replying to a comment from steevzee / August 7, 2012 at 02:29 pm
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I was thinking about the Airport drop-off as well. You can't do that for 2 reasons, 1. it's out of the home area, the home area only goes to around Jane and Weston. 2. You would need to drop it off at a Green P lot, and I don't believe there are Green P lots at the Airport, but I could be wrong.

Of course, Steevzee has a good point about luggage, but the trunk has a surprising amount of space, and if it was only you for a short business trip, it could be a possibility for the future.
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oops / August 19, 2012 at 11:29 am
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To Joe Tackspaier "I only see hipster's doing automobile "sharing". Stop being cheap and buy your own damn car!" Well Joe, We do have our own car that mainly my husband uses. (Until a year ago we had tow cars.) Once in a while I need a car at the same time when he needs the car.
My car lease last year was around $400/month + insurance $150 even if the car stood on the driveway. THat is $550/month, before I even used the thing. Now I take the TTC here and there, when I do not have our car for my disposal or if the TTC is inconvenient I reserve Autoshare or if I just have to get somewhere fast one way I take Car2Go. THe worst expense we had so far for a month (because my daughter uses the bus to get to school) was $200, all included, but it is more like $80 /months. So, Sherlock, you do the math!

As far as Autoshare versus Car2Go. I am member of both, and I use them for differnet purposes. If I have to get to an appointment I take Car2Go and use the TTC back. It is still cheaper then having Autoshare waiting for me 2-3 hours. I get to downtown in 20 minutes ($8.00) and then home by TTC ($2.60). If I take my kids or I have to be in downtown for a short time that changes the deal of course.
David / October 27, 2012 at 11:40 am
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If you have a Insurance policy rider for car rentals does this apply and mean you would not to pay extra to get $0.00 deductables
Charles replying to a comment from Joe / December 10, 2012 at 02:11 pm
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So what you're saying is... you didn't read the contract, you crashed the car, got charged what the contract said you would and you're planning on suing for... what exactly?
Joe / December 10, 2012 at 06:14 pm
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Charles,
Did you read the post? They continued to rent the vehicle for two weeks after the crash...?I was not allowed to take said car to my own repair shop and what insurance company are you aware of that would allow you to drive your vehicle two weeks after a collision? They would laugh in your face. "Oh, I didn't realize I was supposed to bring my vehicle into the shop the day of the collision, I wanted to continue to drive it and create more damage to it"...Did you read the post?
Steine / January 2, 2013 at 01:37 pm
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Joe, how does the fact that the car was driven for 2 weeks have anything to do with the deductible you paid? Do you have irrefutable proof that the damage was less than $750 dollars before and more than $750 only after it was driven for 2 weeks? If you have that proof, what is the amount of the difference? You admit that there was at least some damage caused by the accident. So it sounds like your damages are between $0 and a few hundred dollars at best. Most likely $0.

Why would anyone start a lawsuit when there's basically no money at stake?

Why would you expect a car company to use some random car repair service? If I hit your car, would I have the right to force you to use my mechanic, whose work you don't know, just because I don't want to pay the money I owe you?

And what is this sillines about a class proceeding? It sounds like a class of one, to me. Or are you aware of an army of people in Ontario who also paid deductibles after crashing cars that were then driven for two weeks?

Legal proceedings are not a good way to express anger or redress poor customer service. Please hire a lawyer so he or she can disabuse you of these notions.
Me replying to a comment from Charles / January 2, 2013 at 03:40 pm
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HAHAHAHA!!! No shit! Maybe they shouldn't have crashed the car!!
Get your own car / January 2, 2013 at 04:57 pm
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Cheapskates
khawaja mehnas / February 19, 2013 at 10:08 am
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1300 CC Car
massive style and less expensive
Johnny / February 21, 2013 at 12:56 am
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Old or new as long as you don't want your car and if its junk, we take from you and pay you cash for it in Toronto and the area.
cash for cars GTA
Shirley / February 26, 2013 at 08:11 pm
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Autoshare insurance is underwritten by the Dominion, anybody knows who underwrites Zipcar insurance?
Cindy / March 1, 2013 at 09:32 pm
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Will be cancelling our membership with Autoshare after receiving a $750 charge on our credit card today. For damages we did not cause to the car!

3 months ago, a few weeks after renting a van to move apartments, Autoshare sent us an email accusing us of damaging the van and stating that we will be charged for repairs.

Unfortunately, we cannot prove that we did not cause the damages, we forgot to check the van after we parked it in the drop off park. We were tired and stressed after moving all day. We are 100% sure we did not cause the large scratches, we would have definitely heard the noise if we did. But a customer's word doesn't count for much these days, even though I'm sure anyone who knows us could vouch for our honesty. We would certainly take responsibility and pay if we ever did cause any damage.

3 months later we still hadn't heard anything from Autoshare about the claim, that is, until we see a $750 charge on our credit card today. They left us with 3 months of worry about a repair bill, with no follow up as to what was happening. I find this part very disappointing, the threat of a large repair bill is very worrying.

The overall accusatory approach by Autoshare is disheartening. Choosing to support Autoshare was an important decision to us, for environmental and political reasons. We don't own a car and are glad car sharing is available in Toronto.

We admit we made a mistake in not checking the van, but we absolutely did not cause any damage. We're disappointed in Autohare's approach. We're sorry to choose to cancel, however we feel like we don't count in Autoshare's bigger picture.

To be fair, up until this event, we were happy with the service.
DocNonstop / May 15, 2013 at 04:07 pm
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As far as damage goes, not taking 5 mins to check the vehicle inside and out equates to you taking on all liability for previous damage.

I was lucky in that I received a "warning" email from Zipcar after returning a ZipVan that I'd rented, stating that there was dust inside... The same, light layer of dust I'd ignored when starting my rental, as it was a CARGO van (not a limousine).

In any case, I now call into the support line for anything out of the ordinary, as I'm not going to get stiffed with a $75 cleaning bill, or $750 deductible, because one of the last renters decided not to clean the vehicle, or report their accident.

The auto sharing model has its benefits, but also relies on the honesty and efforts of past members... Which is not guaranteed in any large city.

Walk around the car, snaps pictures of ANYTHING out of the ordinary, call into the support lines when anything is amiss - Doing otherwise ties all past fault to you, should the next renter decide to protect themselves from YOUR oversights / laziness.
Keith / May 18, 2013 at 02:09 am
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I used to recommend Zipcar... but not anymore: they are getting more and more greedy, while their service is getting worse.

For example their policy around "damage" is ridiculous: to be on the safe side, you are pretty much obligated to inspect the car thoroughly and call them preemptively every time you rent, or otherwise they may blame you. Also if the person after you reports any damage, you automatically receive an email, that is built to make you uncomfortable, as if you are guilty. In the end, they don't blame you, but still unpleasant. Instead, couldn't they just keep the record of known damage, so people don't report the same thing thousand times?

Another issue is that they do not increase their fleet in the areas where the demand is higher, prompting you to rent from places further away, or from downtown (where rental is more expensive). My area for instance - forget it, I either have to rent about 2 weeks ahead of time, or rent from 2 miles away.

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