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TTC to Scrap Queen Streetcar Split

Posted by Derek Flack / January 19, 2010

Queen Street CarAfter a month-long experiment last fall, TTC staff have revealed what many riders already knew: splitting the Queen streetcar route led to even more delays.

The pilot project on the often-criticized 24 km route involved westbound streetcars turning back at Shaw and those heading eastbound looping back around Parliament. With an overlapping section between these two intersections running a total of 4 km across the majority of the downtown core, the hope was that bunching on the route would be reduced.

As it turned out, splitting the route actually led to a 90 per cent increase in the overall number of short turns, and a whopping 223 per cent swell during rush hour.

Because such short turns require passengers to get off one streetcar and board another, they're particularly disruptive to commute times.

Instead of a split route, the TTC plans to stick with a system known as Step Forward, which has already been implemented along the 501. The primary feature of the Step Forward program is that supervisors are able to replace operators (rather than the streetcar that they're driving) at the conclusion of their shift. Although difficult to believe, operators used to be tied to their vehicle, which necessitated that it be taken out of service when their shift was finished, regardless of its location along the route.

Unsurprisingly, adopting this change resulted in the reduction of short turns. But it's not really new. When implemented in 2007, Step Forward cut afternoon short turns to 9.7 per cent, down from 32.5 per cent, while those in the morning were reduced to 4.1 per cent, down from 13.9 per cent.

Despite the fact that 501 split worsened travel times, some were encouraged by the TTC's willingness to experiment. As one of the most crucial arteries in the city, improvement of the Queen St. route should remain a top priority.

Thus far, Step Forward has been the most successful strategy for reducing gaps along the 501. But it would be a shame if the failure of the latest experiment was cause to throw in the towel. Surely, there must be more aggressive measures than Step Forward that can be explored?

Photo by votreceinture, member of the blogTO Flickr pool.

Discussion

33 Comments

Nexus / January 19, 2010 at 01:00 pm
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Loved this tidbit of info: "Although difficult to believe, operators used to be tied to their vehicle, which necessitated that it be taken out of service when the their shift was finished, regardless of its location along the route."

*cough* Union Contract *cough*. . .
keven replying to a comment from Nexus / January 19, 2010 at 01:08 pm
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When someone works overtime, they have to be paid overtime. It's called basic employment law and you don't need to be part of a union to be protected under it.
Ryan L. / January 19, 2010 at 01:25 pm
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I live near the Neville Park streetcar loop and time and time again I see streetcar opperators leaving their streetcar and disappearing for 20+ minutes at a time. Often this will result in 2, or 3 or sometimes 4 streetcars backed up behind the stopped one waiting for it to start moving again.

Are they on break? A half hour for lunch? Just lazy and slow at getting back to their vehicle? Regardless, there is something wrong with this system. It pretty much guarantees bunching and screws up the traffic on that section of Queen St as well.

They really need to come up with a system that allows drivers to take breaks without screwing up the entire system. The smart thing would be to drop the one driver to one streetcar thing and carefully plan and stagger breaks so when one driver is supposed to go for one, someone takes his streetcar over for him/her then when they get back, they take over the next person's streetcar for their break and continue on with that one.

Except that requires organizational skills which the TTC has illustrated they do not have.
Tyrone / January 19, 2010 at 01:51 pm
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I can't believe that the statistics of "increased short turns" are the reason it's not going forward... that's the whole point of the split!!!

As someone who travels from the east to the core on the 501, I would rather know the streetcar is turning on Parliament or not (then board accordingly), instead of getting on a Neville Park bound car and get randomly ejected (at least once a week) at Connaught or Kingston Road.
snowjuice / January 19, 2010 at 02:00 pm
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I thought it worked perfectly fine. I travel from Queen to Spadina daily and during the testing period I never had to wait more than 5mins for a street car. Now it's back to the waiting-for-15min then you see 3 street cars coming back to back...or it's just the McCaul car.
agentsmith / January 19, 2010 at 02:21 pm
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"The primary feature of the Step Forward program is that supervisors are able to replace operators (rather than the streetcar that they're driving) at the conclusion of their shift."

By jove, that's just crazy enough to work!

Holy shit, the fact that this is a new idea to them just goes to show you the level of thought that the TTC is operating on. It'd be funny if it wasn't so pathetic.
jack / January 19, 2010 at 02:31 pm
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REALLY? THAT"S NEWS TO ME

keven on January 19, 2010 at 1:08 PM , replying to a comment from Nexus

When someone works overtime, they have to be paid overtime. It's called basic employment law and you don't need to be part of a union to be protected under it.
educating jack replying to a comment from jack / January 19, 2010 at 02:42 pm
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http://www.canlii.org/en/on/laws/stat/so-2000-c-41/latest/so-2000-c-41.html#BK34

"22. (1) An employer shall pay an employee overtime pay of at least one and one-half times his or her regular rate for each hour of work in excess of 44 hours in each week or, if another threshold is prescribed, that prescribed threshold. 2000, c. 41, s. 22 (1)."
Ryan L. replying to a comment from Tyrone / January 19, 2010 at 02:42 pm
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Except they don't often tell you that they are short turning when you get onto the streetcar.

You're normally lucky if they give you a block's notice.
overshmime / January 19, 2010 at 03:14 pm
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jack on January 19, 2010 at 2:31 PM
When someone works overtime, they have to be paid overtime. It's called basic employment law and you don't need to be part of a union to be protected under it.
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Uh, no.

I can name dozens of my friends who work crazy hours but it's just part of the job. There ain't no overtime for me or them. Love it or leave it.
overshmime / January 19, 2010 at 03:15 pm
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oh wait - keven said that. sorry, jack.
overshmime / January 19, 2010 at 03:24 pm
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educating jack:

Know anybody that works in advertising?
We clowns are salaried.
We work nights, weekends, go away for days/weeks on commercial shoots.
We log all those hours and they're billed to the clients.
I could log a 60-70 hour week but NO OVERTIME IS PAID TO ME.
Our contracts say shit like "will perform duties as required bla bla bla" that, I guess, circumvents the whole overtime thing altogether.
John / January 19, 2010 at 03:24 pm
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Adam Giambrone for mayor!

Uh. Not.

There's nothing more aggravating than being a block away from Queen St. on your way to catch the car, seeing the streetcar go by in the distance, and thinking, "Oh, no big deal, another will be along shortly." And it is--10 seconds later, so you miss both.

It was pretty obvious that the split didn't improve the bunching. But making it worse? Brilliant.
Tyrone replying to a comment from Ryan L. / January 19, 2010 at 03:29 pm
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Normally, I agree you don't get any warning with the short turn... but during the split, cars were labeled according to where they were going, so it was pretty easy to not get on the "wrong" streetcar.
regarding overtime / January 19, 2010 at 04:30 pm
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While this hasn't got too much to do with the original content..

overtime laws are somewhat difficult to enforce, especially if your job doesn't require you to "time in" and "time out". If they do, it's much easier to enforce, obviously. Even then, you see a lot of people who don't get paid overtime. I've worked 70 hour weeks back to back, with the verbal agreement I'd just take time off when the assignment was done. It happens...

I think that both the fact that its the law, as well as the fact there is a strong union there to enforce it, are both very important in this case.

As for the actual discussion at hand: ugh. I had to cab the other day because I was freezing.. a woman at the stop told me three had just passed back to back while I was in the grocery store. Better service would be lovely.
regarding overtime / January 19, 2010 at 04:30 pm
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why do my posts never have separate paragraphs? if someone could teach me how I'd love that. :)
David Toronto replying to a comment from agentsmith / January 19, 2010 at 04:43 pm
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Back in the '50s and later, the operator would
be replace on his streetcar at the end of his
shift. The vehicle would remain in service with
the new operator.

It's surprising to think that the operator is now
attached to his/her vehicle and that the vehicle
would be taken out of service at the end of the
operator's shift.
keven replying to a comment from overshmime / January 19, 2010 at 04:53 pm
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exactly. Don't compare your own situation to that of 90% of the workforce :P

*90% is a made up number, point is majority of people in this city do not work under these conditions.
Randy / January 19, 2010 at 04:56 pm
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About Goddamn time! The split was the stupidist thing the TTC has done in a long time... anyone getting stuck at Parliament and Queen going eastbound knows what I mean. Now, of we just clear-up the drivers scratching their fat asses at Connought and Queen for 10 minutes before changing shifts...
Mike / January 19, 2010 at 05:01 pm
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I haven't heard any mention... we all know that whoever is working for them can't manage any line... i'm sure it's only incompetence that doomed this line. With competent people, the line would have been a great success
educating jack replying to a comment from overshmime / January 19, 2010 at 05:58 pm
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There are exceptions in the statute for certain professions (law, accounting, architecture) as well. The context here is streetcar drivers, so why bring up advertising?
G Smith / January 19, 2010 at 06:30 pm
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Blah. "Step Forward" is good, and far better than taking a car out of service along with its operator, but it won't fix the Queen streetcar. The route is just too long and needs to be broken up. Pretending otherwise is silly, and having Step Forward presented in the media as a cure-all will only elicit the "isn't it obvious?!" reaction it's getting here.

I am sympathetic to the views I have seen expressed elsewhere to the effect that the TTC (either change-resistant operators or higher-ups, or some unholy combination) seemed to be sabotaging this little experiment from the beginning because they saw it as meddling initiated by outsiders...

... but as usual, comments here degenerate into union-bashing from the word go. Way to be constructive, Toronto.
RantingRantRatatat / January 19, 2010 at 07:36 pm
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i was riding a PACKED 501 street car last week @ 4pm when the driver announced that he will be short turning right at roncesvalles. this made a lot of the passengers very angry, including me. i dont really understand why they do such things until i read this -"The primary feature of the Step Forward program is that supervisors are able to replace operators (rather than the streetcar that they're driving) at the conclusion of their shift. Although difficult to believe, operators used to be tied to their vehicle, which necessitated that it be taken out of service when their shift was finished, regardless of its location along the route." i guess step forward or not they still do whatever they want. such a shame. can't blame the drivers, they're just doing their jobs. TTC management just sucks in general.

on a side note. it takes me 30-45 mins to get to ossington from windermere using the streetcar. the actual travel time is 15mins. to WAIT for a streetcar 15-30 mins!!! F***!!! writing this makes me upset. i always leave my house at the same time but i never get to work on time. its either im early, exactly on time, or late! i never knew that the TTC can be so unreliable. it was better when i used to live in sauga and had to drive all the way to work. another fact: i thought moving closer will mean that i can sleep in... NOT! i wake up at the same damn timeas before when i used to drive from sauga! F***!!! thats all. thanks for reading my rant.
Jud / January 19, 2010 at 07:39 pm
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I think I sort of know, but can someone explain what a short turn is, why they have to do them and why they can't be planned more in advance.
Jamie / January 19, 2010 at 07:39 pm
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I'm not so sure I trust the TTC when they say this was a failure. I'll leave it up to transit guru Steve Munro to figure it out. I suspect if it failed, its only because the TTC wanted it to fail and made sure that it did.
John / January 19, 2010 at 08:08 pm
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Oh c'mon. Unless it's the dead of night, a streetcar rarely takes even close to 15 minutes to arrive. And never 30, at least on Queen.
Y. / January 19, 2010 at 08:17 pm
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You work 60-70 hours a week and don't get any overtime?

Maybe you should form a union.
drunknow / January 19, 2010 at 08:41 pm
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Breaks?

The reason the 501 sucks so hard is because of TTC guys wanting to take breaks?

Am I understanding this correctly?
Ratpick replying to a comment from Y. / January 19, 2010 at 09:49 pm
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Y,

That's a nice idea, but non-public employees don't really have that luxury any longer. Too easy to outsource overseas, and all that.
Talvid / January 19, 2010 at 10:21 pm
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Stuff about streetcars and transportation is boring. This stuff, however, is not.
http://wp.me/pIDFN-4i
Jlanky / January 20, 2010 at 09:20 am
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The split was a complete failure for me. I had longer waits at Spadina for a streetcar going beyond Roncesvalles, and when they came, they were usually in even larger bunches (3-4 long) than they are now. And of course, to see Shaw, Roncesvalles, Shaw.. in that order, was not uncommon. I'd feel even worse for people that had to go beyond Humber, to Long Branch. Short turn at Parliament, short turn at Shaw, short turn at Roncesvalles, short turn at Humber.. short turn at Kipling.

TTC's real problem is its fixation with streetcars in the first place, when there should be another subway line. But even if the streetcar went below ground while in the downtown core from Parliament to Shaw, it would vastly improve service. But this is a whole other matter..

And about the TTC drivers taking breaks WHILE driving; I see this on the 501 a bit (although less in recent years), but there's one driver who always gets off to grab a piece of pizza around 5:30-6:00 just before the Sorauren stop. It usually takes him anywhere from 2-5 minutes, and he's on his way. This is one of the busier sections of the streetcar ride, outside of downtown, and backing up traffic even further is.. uncalled for.

And I've seen the streetcar stop a few times around Niagara to jump off and grab a bite as well.. blocking the lane, and of course, cars were parked on the right. So the entire side of the road was cut off.. nice. The Dufferin Bus drivers are also very guilty of stopping at a convenience store frequently, allowing 2-4 other buses to actually pass them, while they're inside buying whatever can't wait.

Complain, complain.. but at least I don't have to live with the split.
Denise / January 20, 2010 at 10:04 am
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Now, if they could just tackle the problematic Gerrard Eastbound streetcar during evening rush, my life would be perfect.

It's a nightmare of overcrowding, short turns, long waits and bunching.
kyle / January 25, 2010 at 09:10 am
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hallelujah! the split streetcar was a terrible idea. travelling east, 40 passengers would board at yonge, 30 of which, along with others, would then have to get off 5 stops later at parliament to wait for another streetcar. within days of its implementation, the double 501 streetcars would go empty at yonge as savvy riders learned to wait for the single 502 vic park streetcar, which would then lumber along slowly as it was crammed full of passengers barely able to stand without stepping on the back doors, causing further delays.

this system they've outlined, plus more streetcars and less turning seems to be the solution.

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