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Hablas Espanol EMS?

Posted by Roger Cullman / April 23, 2009

EMS TorontoShould our police, fire fighters and emergency medical services personnel speak more languages?

That's what I was left wondering after I stumbled upon a crime scene late last night where the victim only spoke Spanish. The police, fire crew and paramedics who arrived on the scene couldn't speak the language, making it almost impossible to decipher his story.

It was hard for them to figure out how a man ended up lying on the roadside, bleeding from his face, shortly after 2 a.m. at the northeast corner of Bay St. and Yorkville Ave.

Man found bleeding on roadside in Yorkville

Man found bleeding on roadside in Yorkville
I happened upon the situation moments after the emergency services arrived, to see a man crumpled in a heap at the edge of the road. At first I thought the man was the victim of a hit-and-run.

Three police cars, fire fighters and an ambulance rushed to the scene, put the man on a stretcher and took him to a hospital. He appeared to have sustained non life-threatening injuries.

When I asked one of the police officers what had happened, he said that the victim only spoke Spanish, and that there were no Spanish-speaking cops in their division on duty at the time, so it was difficult to get his story.

Luckily two witnesses were in the area just after the altercation. They said they saw two other men fleeing the scene.

Fights break out all the time in the early hours of the morning as bars and clubs let out. So this isn't all that unusual in a city as big as Toronto.

It's good to see that our emergency services are quick to respond to incidents like this, especially outside of the entertainment district.

The brief conversation I had with the police officer left me wondering: In a city as diverse as Toronto, how hard can it be for the police (or paramedics for that matter) to employ more people who speak languages other than English and French?

What if the case was a suicidal person in distress? Or a hostage-taking situation?

20090423_Spot4.jpgWhen I worked for elections Canada, people with other mother tongues were encouraged to apply. Managing a central polling station on Election Day became a lot easier when I realized that some of my staff also spoke Italian, Spanish, Portuguese, Farsi and Urdu.

Even though English and French are the country's only official languages, do you think the Toronto police, EMS and fire crews should be hiring more multilingual personnel?

Photos by Roger Cullman.

Discussion

68 Comments

labrevFrab / April 23, 2009 at 04:39 pm
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Maybe he should know how to speak english?
Funkobot replying to a comment from labrevFrab / April 23, 2009 at 04:51 pm
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Seconded. With the exception of tourists, visiting dignitaries, etc, I'd say that if you come here to live and expect to be serviced by public resources, the least you can do is know the language.
Sarah / April 23, 2009 at 04:54 pm
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maybe he was a tourist/foreign exchange student?

regardless... these articles are so half-assed. you could make this more interesting if you actually decided to call ems to get their response or maybe see how many spanish/foreign-language speaking staff they have... but otherwise it's just a stupid opinion piece by my least favorite blogto writer.
Roger replying to a comment from Funkobot / April 23, 2009 at 04:54 pm
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Wow, that's pretty harsh. What about servicing the smaller communities such as Corsa Italia, Little Portugal, India Bazaar, etc? A lot of the older generation living there may only speak a smattering of English.

Wouldn't you think it would be invaluable to have our EMS staff equipped to communicate with them in situations where it can save a life?
Stephen Harper / April 23, 2009 at 04:55 pm
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I for one think we should round up all the dirty immigrants and throw them into 'camps'. Whad'ya say boys? Let's hunt us some brownies!
Natalie / April 23, 2009 at 04:56 pm
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It wouldn't help. You do have to consider recent immigrants who are 50+ who will probably have a much more harder time learning english. Then again I see my trilingualism as something that just makes my resume look nice.
Jeanne / April 23, 2009 at 04:56 pm
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I believe it is a good idea hiring more multilingual personnel, but it would be impossible to cover all the languages because we have so many spoken languages in Toronto! The most important thing is that people coming to this country are really willing to learn English or French to avoid situations like this one.
One of the paramedics could know how to speak Urdu, Russian and English, but it would still be uselles to the situation where the victim only speaks Spanish.
Awwwcmon / April 23, 2009 at 04:57 pm
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Seriously? A city the size of Toronto and you want specific languages to be spoken at the drop of a hat anywhere in the city at any given time by emergency responders?
911 operators have a translator service available to them. Police have the ability to call out to every division in the city for someone that speaks a particular language when it's required but to expect police, fire & ambulance to cover all the languages in every spot they cover is way unreasonable.

You really don't think you're the first to think of this do you?

Toronto emergency services recruits people from of all creeds & colours. Do people of those creeds & colours apply? No.
How can you hire someone to fill a certain demographic when they don't want the job in the first place?
Toronto has some of the largest EMS, Fire Services & Police Forces in the country in the most diverse city in the country. Somehow, somewhere, somebody has sat down and wondered how to deal with the number of languages spoken on our streets on any given day. They deal with it on a case by case basis. It's worked pretty well so far. Hiccups will occur but it's not at fault of the service offering the help.
Would you move to or visit another country or city and not speak one word of the language and expect help when you needed it because you felt everyone else should speak your language too?

I guess it would've saved me time and keystrokes just to agree with labrevFrab.
Ryan replying to a comment from Sarah / April 23, 2009 at 05:04 pm
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I agree that further research is needed for this article. It would also be nice to know the EMS and Toronto police language policies.
MayorMiller / April 23, 2009 at 05:05 pm
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This is why I intend to push my plan to replace all EMS personel with Robots by 2011 through city council. This is perhaps the best idea I have ever had, aside from adding an un breakable pedal to all our city garbage cans.

Don't worry taxpayers, The Miller is on it.
Andrea / April 23, 2009 at 05:09 pm
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I thought that the police had liaisons for this purpose? Or maybe that's only on TV. In a city as diverse as Toronto I find it hard to believe, preposterous, that they don't have people on call 24 hours who speak other languages.

And labrevFrab? That's either ignorant or a tasteless joke. Either way, not cool.
Graham / April 23, 2009 at 05:17 pm
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I second the half-assed article comment by Sarah, but need to point out that it's a step in the right direction over Roger's no-assed attempt at an earlier article on the same subject:

http://www.blogto.com/city/2009/04/man_found_bleeding_on_roadside_after_brawl_in_yorkville/

Although the content isn't there anymore, google reader shows the same picture, and similar lead-in:
"A man was found bleeding on the roadside shortly after 2 a.m. at the northeast corner of Bay St. and Yorkville Ave. after an apparent brawl last night.

I happened upon the situation moments after the emergency services arrived, to see a man crumpled in a heap at the edge of the road. At first I thought it was a hit-and-run."

What's next? Homeless man found in Nathan Phillip's square speaking gibberish, should more of our aide workers be able to speak gibberish?
Roger replying to a comment from Awwwcmon / April 23, 2009 at 05:24 pm
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You wrote: "A city the size of Toronto and you want specific languages to be spoken at the drop of a hat anywhere in the city at any given time by emergency responders?"

I never said that was what I expected. I merely suggested that it would benefit our EMS/fire/police services to have more of their employees versed in some other languages.

Spanish isn't one of the most spoken languages in Toronto, I know. But it would've helped in this situation had just one of the dozen or so on the scene spoken the same language as the victim.

Perhaps there should be more emphasis to hire those with other language skills in the hiring process?
kman510 / April 23, 2009 at 05:25 pm
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When I did my college co-op placement with Toronto Fire, whenever we came across a patient with a language barrier we would call this 24/7 translation service the city had subscribed to. It always worked from what I remember and seems alot more economical than trying to hire people of every language.
TorotoNeighbour / April 23, 2009 at 05:26 pm
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If the Toronto police, EMS or fire crews encounter an individual who does not speak English, they should reach out to a translator. It is not reasonable to expect these folks to know multiple languages. However, in a multicultural city such as Toronto, we will have lots of multilingual officers, EMS, and fire crews. We just need to be patient.
Craig / April 23, 2009 at 05:28 pm
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For a few hundred dollars each, we can equip ambulances with portable voice recognition translators, such as this one: http://www.universal-translator.net/about.html

No problemo!
Andrea / April 23, 2009 at 05:29 pm
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In the time it took me to focus on typing out a response (between multitasking), 9 piled on.

Wow.
I'm shocked at all the responses along of the lines of "He should know English" and "It's not the responsibility of the police".

I imagine that in the face of trauma it's more challenging to communicate in a language not native to you, even if you know that other language. Hell, articulating in one's own language is a challenge while in shock or trauma.

Seriously, where's your compassion, people.

I don't expect each and every member of the EMS to be multilingual but in a city like this there should be infrastructure in place to ensure that immigrants and visitors from other countries can get the help they need.
Andrea replying to a comment from kman510 / April 23, 2009 at 05:33 pm
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A 24/7 translation service makes sense. I am interested to hear what EMS would have to say about this.

That will be the follow up piece. :)
Roger replying to a comment from Sarah / April 23, 2009 at 05:38 pm
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I'd like to do a follow-up piece that gets to the heart of the issue.
Sarah / April 23, 2009 at 06:12 pm
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torontoist is a blog too, but they do their research before posting! personally i think it makes them look much more professional, even if it is just a blog. that way they're able to defend themselves, by providing evidence and a well-rounded perspective.

good to hear you plan on doing a follow-up piece, but it wouldn't have been necessary had you taken the proper steps in the first place.
matts / April 23, 2009 at 06:17 pm
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We should define what it means to "speak" a language if you're a police officer or emergency worker. It doesn't mean ability to read, write or have in-depth discourse. Most of the time they need to know a handful of basic words and phrases that will help them assess the BASIC issues of any situation: "Does it hurt? Where?" "Are you diabetic?" etc. It would be good practice if our emergency crews knew these basics and dispatch could send additional crew with language capability of notify translators, if needed. It's not difficult to accomplish.
Mark Dowling / April 23, 2009 at 06:52 pm
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Someone call blogto's office and start yelling at them in spanish and see how well they do.

In the meantime, let's contemplate the stress on a dispatcher while he/she tries to find a EMT who speaks the required language at the drop of a hat. Let's contemplate the protests from every minority language that doesn't have EMTs employed.

Nice job trolling for a high comment count Roger.
N / April 23, 2009 at 07:05 pm
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With all due respect but that is a rather young looking guy involved in a brawl at a bar nearby. I say we leave this as is and deal on case by case basis. The last thing we need is even more of taxpayers money thrown for language issues. For your information, I am an immigrant and I do not expect someone to talk to me in my language or provide me service in my language (I make it a point to talk in English to officials even if they speak to me in my language. If I wanted to speak my language I would have stayed in my country).

I think it is ridiculous sometimes - you can request in court to have a interpreter in any kind of language and TTC has phone lines in over 50 or more languages. That service costs money. If you go to any other country in the world, no matter how multicultural it is or not, you will not find this kind of service. You will find many people speaking English or other languages, but that is up to the individual. (Side note: It was nice of them in Paris to have English speaking counters at the station, but that is done for tourists). The last thing we need is for 100 emergency people to get dispatched so that a single person can get treated.

Let us first fix serious problems that NEED fixing in this city. Like health care, transit and school system. We do not need additional non issues thrown on top of these serious problems.
Kenny / April 23, 2009 at 07:07 pm
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I just have one word to say: ADAPT.

Toronto is diverse, there are thousands of languages with hundred of thousands of people who can't speak English, so deal with it, it's not going to change anytime soon. In fact, the non-English-speaking population will only grow, and to deny this is ignorant.

And I agree with 'Awwwcmon' the majority of emergency services personnel are caucasian, not entirely because hiring practices are racist, but because minorities aren't applying for those kinds of positions, and that may be because of their own racist attitudes towards the image of North American emergency services.
AoN / April 23, 2009 at 07:29 pm
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I have just moved to Geneva, Switzerland. While there is large ex-pat population and the majority of business (not day to day buying a sandwich, but Business - business) is in English, I want to learn French. I am taking a French course, I am doing the Rosetta Stone and trying to speak French when I'm doing my daily errands.

I am in a foreign country... why should they know MY language?

Sarah said it best, half-assed article.
Citizen of TO / April 23, 2009 at 07:40 pm
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As others have mentioned its too expensive and difficult to have all languages represented on the off chance the odd tourist gets into an incident and needs sudden translation. Evidence is gathered at the scene and eventually someone who speaks the language will assist. You don't need to speak Spanish to give medical aid. Far too many people take this "multiculturalism at any cost" approach and don't think of being sensible with the already stretched resources we have.

And for people mentioning older immigrants not speaking the language, it's the inevitable result of years of family-class immigration over more sensible immigration policies that favour skills we need (which are finally starting to be addressed, Harper-haters notwithstanding). They rarely leave their ghettos, er, enclaves anyway so I fail to see the need to spend even more money we don't have on occasional services for them.
Matt / April 23, 2009 at 07:41 pm
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I agree with AoN. I think it is ridiculous to go to another country and expect to be serviced in your own language. Canada bends over backwards for people who don't speak English (or French).
Works both ways / April 23, 2009 at 07:50 pm
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Kenny is bang on about immigrants (and their children) not going for emergency services jobs, and without having them join the ranks there's no chance of getting enough non-English speakers into these professions.

I've worked with immigrants and the last thing they want is for their kids to get into the policing, EMS, the fire department or the military. So while people continue to moan about these careers not representing Toronto's diversity it is up to immigrants (and there's been no lack of recruiting attempts from the other end) to start thinking of jobs for their kids that don't involve medical school (laudable though that goal may be).
Sean / April 23, 2009 at 08:52 pm
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Let's not forget SIGN LANGUAGE.
conscious / April 23, 2009 at 09:28 pm
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I spoke with a friend who is a First Responder who deal with trauma patients until EMS arrives, and from what she understands EMS *do* in fact have a dedicated translation service they have specifically hired for situations as described in the article.

From a personal standpoint, anyone who is willing to put in the effort and dedication to become an emergency worker, my hat's off to them. I certainly would not look down on EMS workers were they only armed with an English tongue. Would it be nice if they did speak additional languages? Sure. Being on call and as busy with literally life-saving work, I will give them a pass for not having the time for remedial French anytime.
Jonathan / April 23, 2009 at 09:47 pm
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I feel bad for the guy. He got beat up and then at one of the worst moments of his life gets used by Roger to provide three minutes of disposable infotainment for the masses.
rickaro / April 23, 2009 at 10:06 pm
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This article is bullshit. Welcome to Canada. We speak English and French. Thank You.
Shanti Baba / April 23, 2009 at 10:54 pm
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I think this douche bag just had his camera handy and wanted to show every body his "neat photos". To him he thought "wow this is amazing footage, how can I post something relevant on BlogTo" and then he came up with this boring ass article.

There should really be some better writers/topics out there. This is terrible.
Andrew / April 23, 2009 at 11:31 pm
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Jeeze, I'm not even from this area, but we have the same issue here in the Bay Area of California. There are far too many languages for police to contend with. It even got an asian woman shot a few years back because she freaked out, was yelling at the police officer, grabbed a steak knife and waved it at him, to which... he shot her dead. Language barrier quite the issue here.

I do however agree, if they plan to come here, learn the language at least a little bit. There is only so much we can do for immigrants. Half the time they aren't even employed legally which means that we're paying for such increases in pay for those that speak another language and or technology to compensate.

I do also find it funny that people are so thick to not realize that this was an article which meant to create a response from all of you. So the article in my mind was a success. It created a response and debate. Ever heard of an open ended question folks? Leads to a response doesn't it? ;)

Kudos Roger! You now know there is a great opinion on the matter and a didn't waste your time from the start looking into in depth information unless needed or wanted.

And kick ass quality photos too!
Andrew / April 23, 2009 at 11:36 pm
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And I love how so many of you defend this guy. For all we know, the guy started the fight and popped off at the mouth to get into such a brawl. Though, I don't condone 2 on 1 fights. That's just lame and pathetic.
Michael replying to a comment from Jonathan / April 23, 2009 at 11:47 pm
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How is this topic bullshit when for half the population of Toronto English isn't their first language?

That's 50%.

That's not some tiny fringe that are demanding all services be rendered in their language, that's half the population of Toronto needing to be able to communicate effectively in an emergency.

Toronto isn't Sudbury, Toronto is Toronto and is full of immigrants.

I can't think of any other city in Canada where it would be more appropriate to discuss this.
kman510 / April 24, 2009 at 12:23 am
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In response to my previous post, here is a link to the city's website regarding the emergency services language capabilities:
http://www.toronto.ca/emerg/911.htm
This is a tri-service (Police, Fire, EMS) capable service and is still in use today. Its provided by a company called Language Line which can be found here:
http://www.languageline.com/

So the answer to the question is: Sí. EMS does habla espanol and 169 other languages.
kman510 / April 24, 2009 at 12:39 am
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The truth is that it's not a feasible solution to try and employ people who are fluent in different languages. You wouldnt be able to organize them accordingly to provide adequate coverage across the city 24/7, so a service like Language Line makes sense. When I did my co-op with TO Fire I was stationed in an area that was predominantly Cantonese and the guys on the trucks were versed in the basic things as someone said above (IE "Where does it hurt?", "Stop me if you feel pain.", etc.) You'll find that in any area of the city where the guys know there's a large minority population, they'll learn the basics.
Hrmmm / April 24, 2009 at 03:35 am
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It's nice to know that cultural colonization is alive and well here in Toronto and defended greatly by those being colonized
Sean / April 24, 2009 at 08:43 am
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Let's not forget Hebrew.
ds replying to a comment from Sean / April 24, 2009 at 09:02 am
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or Esperanto.
exlibris / April 24, 2009 at 10:42 am
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My parents are Argentinian, and would never have thought of expecting EMS officers to speak to them in Spanish when they moved here. Mind you, Canada in 1971 was a very different country, and Toronto a very different city...

No reason why you can't, or shouldn't, be required to learn English before arriving here. Not exactly a dearth of agencies and businesses offering such services, is there?

And do I ever hate the latest TPS livery on their cruisers.
brunswick / April 24, 2009 at 10:55 am
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I have to agree with conscious here, EMS are doing the best they can. I think Roger stumbled upon an interesting story here and its good to know that they do have a language translation device in place if needed. I'm sure the cops are used to picking up guys like this at 2AM who have staggered out of a bar and gotten into a fight.

I do know older immigrants who can't speak English have been to the emergency room and had melt downs and their family has to accompany them and translate for them. Or they are so upset that they blank on any english they do know.


When I've travelled to countries where nobody speaks English I can only rely on the help of strangers and try my best with the language. I don't expect them to accommodate me in all situations. This is a scary but true fact.

At least an ambulance picks you up and you aren't left by the side of the road.

I have great respect and admiration to EMS people as they deal with any number of people in dangerous situations and it is a crucial job.

Born&RaisedInTO / April 24, 2009 at 01:28 pm
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There are over 150 languages spoken in Toronto - pretty amazing! How on earth can emergency workers be expected to be able to converse with everyone. English is a universal language.
Gloria / April 24, 2009 at 02:01 pm
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Good luck trying to get someone even halfway proficient with a foreign language. I'm just about good enough in French that I won't die in Quebec, but that took seven years of Extended French classes to really grasp and I still can't hold a serious conversation (ok, I kinda suck at it). And that's in an environment where the only thing I had to do was go to school ... not also hold down a skilled job, pay rent/a mortgage, manage debts, or raise kids.

Hell, I'm Chinese, and learned Cantonese ever since I could talk. Living in a city of English-speakers, however, means my Cantonese degrades day by day, and while I'm still fluent, my accent is *atrocious* and my vocabulary isn't great. I can't imagine how hard it is for someone to retain a language that is only casual and work-related.

I think it's most important for public emergency services to have access to a centralized translation service and a pool of personal interpreters.

Beyond that, individual citizens should either carry a phrasebook at all times, know the smattering of phrases they need to stay *alive*, or make sure their family is willing to come along to translate whenever possible.

Saying that EMS should try harder to recruit beyond English and French speakers is sort of obvious; isn't it common wisdom that a second or third language gives you a leg up *anywhere*?

If EMS did have, say, an Urdu-speaking paramedic in the system, how would that person be dispatched? What if they're engaged in other urgent duties? What if they have other skills more important than translation?

This would have been a more constructive discussion if some research was done. For example, the Toronto police has for years been marketing themselves more diligently to the Asian community, to increase diversity among their own ranks but also to improve community relations. I'm sure the police would have been thrilled to be interviewed about this and get some more publicity.
Flummoxed / April 24, 2009 at 02:19 pm
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Whoa whoa. People here shouldn't be so quick in getting their outrage pants on.

What the author of this blog intended to do was pose a question.

What the reader is entitled to is an opinion.

What makes you sound like a petty reactionary is frothing over what makes a good article or not because you can't even think about entertaining some kind of opinion.

Let me pose this to all the "two official languages damnit" mob: did you ever bother to learn the Native language?

I feel that the need for certain accessibility issues should be evaluated on a case-by-case basis. In extreme cases, it would be prudent for the city to have means to properly face communication issues. Cause otherwise it would suck to have some of the tragedies that happened in Toronto and other large cities occur again because the officers couldn't communicate with a shocked and confused person.

You don't need to get your parochial panties in a twist just because some residents here won't be able to communicate in English as good as you want them do.

Jeez. It's like the internet provides the medium for racists to feel liberal about letting out all the hostilities they have bottled up when they walk outside and see all those non-white Torontonians properly living their life not speaking English.

Give me a break.
chenyip / April 24, 2009 at 02:19 pm
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This article is short of being retarded.

Of COURSE the city's EMS staff have access to translators but the cost of equipping every member at every waking hour with personnel that can speak every conceivable language is absolutely absurd on so many levels.

This article paints EMS in a bad light because it presumes that they aren't doing enough. But chances are, it wasn't a life and death situation and because no Spanish speaking person was on staff, they decided they could probably wait it out and question him once they can procure one.

Sure there are hiccups and nothing is perfect, but well....this article is just asinine. I can't believe shit like this gets published.
Sarah replying to a comment from Roger / April 24, 2009 at 02:56 pm
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you edited your comment! initially you said "this isn't the new york times, this is a blog" and this has since been removed. that's the only reason i said "torontoist is a blog too, but they do their research before posting!"... come on roger.
Alex R replying to a comment from Stephen Harper / April 28, 2009 at 07:16 pm
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Easy cowboy,
there's like about nine non-white persons per every white person in this planet; And someday, perhaps because of climate change you may need to migrate south; and who do you think may be hunted then.
warmflash / May 8, 2009 at 10:21 pm
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They should teach Spanish in the schools here instead of French.

Despite French being an " official " language, Spanish is more common in Toronto and way more popular around the world.





Shivang replying to a comment from Stephen Harper / May 10, 2009 at 11:45 pm
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Dear Mr.Harper,

I would like to tell you that you are a callous bastard. Who thinks he's really big behind the computer screen he's sitting because I for one am a immigrant from India and would like you to tell me that to my face and would like to show you what I could do with my hands, no weapons no nothing. This kind of behavior is aberrant and how fucking dare you, the audacity to speak like this?

Hopefully, you will reply back to me. If not then your a pussy trying to act belligerent.
Andrew replying to a comment from Shivang / May 11, 2009 at 01:01 am
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Shivang,

You shot me the same email... I sure hope that was an accident because my comment was NOT a bad comment. FYI

But I do agree that Stephen Harper is way off base and should get educated.
Andrew@ / May 11, 2009 at 01:02 am
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Shivang,

You shot me the same email... I sure hope that was an accident because my comment was NOT a bad comment. FYI

But I do agree that Stephen Harper is way off base and should get educated.
Shivang replying to a comment from Andrew@ / May 11, 2009 at 02:07 am
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no no I'm sorry about that.It's just that the notification system on this site is messed up. Say for example you check mark the email me when someone replies to this comment, it will start sending you emails even though it wasn't a reply to your comment.

Sorry for any inconvenience.
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