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TTC Phasing Out Adult Tickets

Posted by Danielle D'Ornellas / July 10, 2008

TTC Token Machine
After months of discussion, and in part due to some unfortunate incidents, the TTC has officially decided to phase out adult tickets in favour of the all-mighty token. This news came in a whisper in mid-June, as some people (myself included) didn't even realize the change had taken place. TTC Authorized Ticket Agents, such as local corner stores and Shoppers Drug Marts, quietly stopped selling adult tickets on June 29th.

While it's still possible to purchase tickets from TTC stations until September 6th, and the last day to officially use tickets isn't until September 29th, it is unknown if/when the TTC plans to distribute tokens to Authorized Ticket Agents. According to TTC Spokesperson Brad Ross, this will probably be the plan, but in the meantime, passengers who rely on non-station purchases will be out of luck.

While most people will be unaffected by the shift, (only an estimated 15% of fares are from ticket sales) it will definitely be an inconvenience to those who predominantly use the TTC away from the subway lines on bus routes (i.e. those in the suburbs).

My next concern would be whether or not phasing out the tickets in the fall will only play into a plan for an easier TTC adult fare increase in late 2008 or early 2009. Without tickets to exchange, a fare hike would go much more smoothly, and with concern about rising fuel prices, a fare hike may play all the more nicely for next year's budget demands.

Image: Token Service by blogTO flickr-pooler PDPhotography

Discussion

28 Comments

Elle Driver / July 10, 2008 at 10:50 am
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I don't know if the elimination of tickets will necessarily encourage more fare hikes, since the TTC usually faces a big problem of "token hoarding" every time a fare increase is announced.
Alex G / July 10, 2008 at 11:03 am
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This sucks. I always used tickets. You cant put them in a wallet and always have them with you in case need arises. Now, i will only take tokens when i know i'll need them, so no "just jumping on a street car" business any more.
Stephanie / July 10, 2008 at 11:11 am
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*Sigh* Guess I'll have to buy large stashes of tokens next time I'm near a subway station. At least I'm sometimes near one ... plenty of people living in the suburbs who might use buses to get around locally might not be as often. Tickets were nice to be able to get. I hope this also doesn't mean that getting day passes locally becomes even harder than it already is -- stores always seem to be out of them when I need one.
kay / July 10, 2008 at 11:16 am
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Let's see how many token machines are actually working after September 29. Kennedy station is often a mess because there's only one way to get in and the lines at the booth are outrageous even after rush hour.
Andrea / July 10, 2008 at 11:19 am
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This is a shame. I only buy tickets since I use the streetcar far more frequently than the subway. It was so handy to be able to pop into SDM to buy them. Tokens are easy to lose, as proven to me by how frequently I find TTC tokens on the sidewalk. I've never found a ticket but I've found probably 10 tokens over the past few years. I found one last night, as it happens.
aimee / July 10, 2008 at 11:37 am
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Not having regular passes will also mean fewer people using the back-door-boarding option on the streetcars during rush hour. I find this very handy and streetcar drivers are always encouraging people to use this option at the busy stops. I always thought the TTC had an archaic fare and ticketing system; with this move they've taken another step backwards.
Ratpick / July 10, 2008 at 11:39 am
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No problem, I'll just pay my fare London-style by using the handy ticket machines you see on the street.

Oh. No ticket machines in the plan? Hmm.
David / July 10, 2008 at 11:48 am
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aimee, there is now some evidence that the TTC will move forward on a full-scale Presto implementation. In the report to the Commission on this, they state that in the "long term" (defined as more than two years out), they will move to a system that does not require visual verification of fare media. It's hard to see this as anything other than Presto.
yellowman / July 10, 2008 at 11:58 am
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The TTC should really grow and start adopting more technology. Look at the subway systems in New York and Japan, they both use cards that can be easily stored in a wallet and can be charged through credit cards or pre-paid stations.

By adding this technology I can see the TTC saving money from counterfeiters. Come one people, who hasn't cut the outside of a penny and used it as a TTC token.

The subway system in Toronto is a complete joke.
Jenna / July 10, 2008 at 12:13 pm
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The Shoppers Drug Mart at Queen and Parliament is selling tokens...not sure about the other locations.
eskzoo / July 10, 2008 at 12:15 pm
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Get an Oyster card or similar... Montreal's doing it!
Gloria / July 10, 2008 at 12:26 pm
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Andrea: Not necessarily. Consider that tickets are made of paper, which are lighter and more likely to fly off in a breeze if they fall out of a pocket, and disintegrate more quickly when exposed to the elements.

Tokens are shiny and eye-catching, survive a lot longer due to their materials, and are heavier, so when they fall, they stay put. That makes it more likely someone will walk by and see it.
apetimberlake / July 10, 2008 at 12:34 pm
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What is the deal with the transfer system on the TTC.
In Montreal you just grab a trasfer yourself when you get on the bus. The transfer has a code punched out on it, and when you feed it at the turnstiles at the stations, if the ticket is expired the turn stile doesnt open...They also have the time period that it is good until on the transfer aswell..

The TTC transfers are demented
Grumpster / July 10, 2008 at 12:45 pm
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You're all on crack. Buy a token instead of a ticket. Put in fare box. Repeat.
Ryan L. / July 10, 2008 at 12:52 pm
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I find it absurd that they phase out the tickets before they work on a strategy for stores selling tokens. I don't see why they couldn't wait the extra month or so to get that figured out, unless of course they know something we don't. Perhaps they're aware of more counterfeit tickets than the public knows about.

To those who are suggesting an automated system, good luck convincing the TTC to invest in a technology that could make some of its employees obsolete.
Anon / July 10, 2008 at 02:24 pm
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I live downtown, within sight of the CN tower -- near streetcars and buses, but not near subway stations. It's convenient for me to use the TTC, but if I can only buy access to the TTC by travelling to an inconvenient subway station... I'm supposed to drive to a subway station to buy TTC tokens? Are they insane?

Automated fare card systems are only, what, 30-40 years old now.
Mark Dowling / July 10, 2008 at 04:55 pm
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one advantage of less tickets/more tokens is that more people might use turnstiles rather than filling the queue for the collector at stations like Coxwell.
jt / July 10, 2008 at 05:11 pm
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TORONTO IS LAME.

montreal has the opus card.

london has the oyster card

paris has the Navigo card.

MOscow has the transport card.

when is this "world-class city" gonna show some class?
Danielle / July 10, 2008 at 07:24 pm
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I'd be very much down with a pass card such as Montreal or New York (other systems I've visited recently) it seems archaic that our system is still stuck on fare boxes.
Brad Ross / July 10, 2008 at 08:52 pm
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The TTC announced the elimination of adult tickets on June 11 (http://www.marketwire.com/press-release/Toronto-Transit-Commission-867647.html). Local agents will receive tokens for re-sale in place of tickets. In fact, agents have always had the option of reselling tokens.

The TTC purchased an additional 20 million tokens to ensure agents and collectors had adequate supplies to meet the obvious demand as tickets are phased out.

A fare card system is in development, together with the province. We're five to eight years away. But it is coming.

Brad Ross
TTC
Bubba / July 11, 2008 at 12:12 am
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5 to 8 years away!? LMAO! Just like the TTC to be far behind on this. Once agin the TTC is consistent on being inconsistent. Pathetic! 5 to 8 years! Just Pathetic!
Danielle / July 11, 2008 at 12:56 am
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I've never ran across a legit ticket agent selling tokens. That's an interesting tidbit.
John Sinclair / July 11, 2008 at 09:07 am
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Quietly? Last time I did something quietly I didn't put a 4 foot advertisement up in every subway station.
Elle Driver / July 11, 2008 at 01:40 pm
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I'm so tired of people comparing the TTC to other systems - especially Europe. They tend to forget that the TTC receives the least amount of government funding, compared to every other system in the world.

Yes, we are YEARS behind comparatively to places like Asia and London, but 75% of those populations rely on public transit. Those places also utilize "congestion taxes" - charging those who drive in the main city area with extra fees, which go directly into the transit system. We could never have that here in Toronto, as people love their cars too much, and the car lobbyists would go absolutely bat-shit and start rioting in the streets.

(And JT, have you BEEN to the Paris system? Yeah, they have cards, but the subway cars and stations themselves are about 50 years behind. You have to crank-open the doors manually, and there are no escalators or elevators in most stations. Also no central air system, so the subway car windows are left wide open, forcing you to breathe filthy tunnel air and debris. Absolutely the worst part of my trip there.)
Danielle / July 12, 2008 at 12:39 am
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@john - I use the same subway stations (Spadina North + King) every day and didn't see the signage until this week. I'm not sure if only certain locations were updated mid-june, but the posters just recently appeared at many.
Equalizer / July 12, 2008 at 10:50 pm
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I concur with yellowman. I came across machines in Europe that dispense cards (maybe around 1 Euro charge for the card itself0 which you can refill continuously for up to a year. And when you buy a "1 day pass", you actually get a full 24 hours from when you purchase it; and monthly passes there don't go by the strict calendar month, they last one month from whatever day you happened to purchase them.

I think the problem is not that there is not a big enough consumer base like the B.S. excuse we normally get. I think it is just that there is actually more than enough of a market (enough suckers) to pay the price or those who have no alternative.
Equalizer / July 12, 2008 at 10:58 pm
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I bit conspiracy-theorist, but I wonder if they found that internal counterfeiting of tickets was a bigger problem than they imagined.

Where I've been in Europe, in much smaller cities than Toronto, the buses were all modern, all the drivers friendly, drivers/assistant would make change, strong sense of passenger etiquette...just have never seen 2nd world Toronto the same again.
Ricky Chan / February 7, 2012 at 05:43 pm
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As a first time tourist from England to Toronto , this new city is wonderful but public transport system is another matter , trying to buy a ticket to catch a bus !! I walk for 2 hours and still no one wants to sell me a DAY PASS or don't know how
!!!

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