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Me and the Mini. A Zipcar love story

Posted by Anita / October 31, 2006

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It's 3:30am on a rainy Nuit Blanche night. I leave my friends. I'm wet and I have a date waiting for me. I walk from the Fog installation to Huron and College Street. I'm meeting my date at a small parking lot on the south side of the street. The streets are empty and all I hear are my heels clicking on the payment and my heart beating. I approach the lot and there is my date, waiting for me, the red Mini Cooper. I have always loved the Mini and I've wanted to drive the new Mini by BMW since they hit the market. I walk around the car admiring its sleek package. I open the door and sit down. If you were a man I'd be ripping your clothes off now, I think to myself as I caress the steering wheel. You and I are going to have a lot of fun together, I whisper as I put it into drive.

I spent the day with my date. The first stop was the grocery store. Minis are small but when you are shopping for one person, the size is fine. There are four seats in the car but you can only seat two adults comfortably. I drop off the groceries at home and I'm off to see my barber at Keele and Sheppard. After the haircut, my final stop is Richmond Hill to visit my parents.

The Mini is a pleasure to drive, even in traffic. Road rage that normally consumes me when driving was non-existent. I was having so much fun. That's not an easy thing to accomplish, especially with the traffic in Richmond Hill. I returned home via the DVP, not my usual route, but I needed to see this car on the highway. It was fun. I returned my date to our meeting spot and when home via the streetcar.

I had the opportunity to try out the newest car sharing service in Toronto, Zipcar. They are the American owned competition to AutoShare. I am a downtown dweller. I work in the Financial District and getting home is a twenty minute subway ride. The TTC services most of my traveling needs, but occasionally things would be much easier if I had access to a car. The Zipcar service is an automated system. I submitted my application on their secure website. The longest part of the sign up process is waiting for the insurance approval, which took two days. The Zipcard arrived a few days later and before the insurance approval.

The Zipcard is not only a membership card; it's the key to the Zipcar. Each Zipcar is equipped with a card reader that when used with a Zipcard unlocks and allows the car to operate. Conveniently, the keys are located adjacent to the steering wheel inside the Zipcar. The car won't operate if it the Zipcard hasn't opened the doors. This makes them lousy targets for car thieves. Zipcards can only open the specified Zipcar during the time reserved. The cards utilize latest RFID technology and all necessary usage stats are automatically reported.

20061031_ZipcarsLive.jpgThe Zipcar fleet is all new vehicles. It includes environmentally friendly cars like the Prius Hybrid, Mazda 3 and the Mini Cooper. Utility vehicles are important to a car sharing service; Zipcar has the Honda Element and the Toyota Tacoma pick up trucks for larger loads. The Volvo S40 rounds out the fleet for those wanting a premium car. Toronto has over 100 vehicles and the service is spreading out to the North, East and West. New locations are Yonge/Finch and Riverdale. There will be an additional 50 vehicles in the city by the end of 2006.

Zipcar membership grants the holder access to all vehicles in any Zipcar city in North America. Major urban centers like Boston, Chicago, New York and San Francisco all have the service. Members must be at least 21 years of age and have a clean driving record. Different membership plans are available to accommodate all levels of usage. Frequent users can take advantage of the Extra Value Plans. The benefits include a waived annual membership fee and lower hourly and daily rates. All memberships are subject to a one time application fee. Upon approval, you receive $50 in free driving credits. There is no deposit and a 30 day cancellation period is available. University of Toronto students can benefit from the partnership between the school and Zipcar. Students and faculty will have access to cars on campus at a reduced membership rate. Similar programs are running in 30 colleges in the States.

Rates start at $60/day and $11/hour, which includes insurance, gas and 150 free km per 24 reservation. Business users have reduced rates. Zipcars come with a gas card in the event you need to fill up during the reservation

Zipcar started in 1999. The founders were in Berlin and saw car sharing in practice. They decided to bring it to North America and use state of the art wireless technology to improve the service. It is now North America's largest car sharing service with 70,000 consumer and business drivers. There are 1,800 vehicles in 12 states and provinces. Zipcar boasts a 10% adoption rate in metropolitan areas and expect a similar rate in Toronto.

I talked to Saul Colt, Zipcar's Toronto Marketing Manager. I was interested in why Toronto became the next Zipcar city. He informed me that Toronto has all the factors that Zipcar looks for in an expansion city. There is a lot of new development, particularly condominiums. Traffic issues also played a large part in the decision. The last factor was size. Toronto is a large enough city to sustain the service. I also asked about expansion of the service within the city. The downtown core is well covered but the outlying areas are underrepresented. Saul talked about the expansion into the northern and eastern parts of the city (Yonge/Finch and Riverdale). There are plans to increase the number of cars in these underrepresented areas. I will be glad when they have some cars in the Dufferin Grove area.

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I talked to Zipcar members, both business and consumer. They all expressed how easy it is to reserve a car. Customer service was highly rated. Members enjoyed the fact that they didn't need to contact customer service most of the time. They chose the Zipcar service for convenience and rates. All members felt that owning a car is inconvenient and expensive however, access to a car was desirable.

I have used the Zipcar service more than I thought I would have. It's very easy to find and reserve a car, even at the last minute. For example, I took a Volvo S40 to Muzik to pick up my fashion week pass while on lunch. It was cheaper and faster to take the Zipcar than a cab. Just this past Saturday I reserved the Mini at 1:45pm for a 2:00pm reservation. I needed to get to Vaughn Mills mall to purchase a clothing steamer on sale. I reap the benefits of convenient transportation but none of the hassles of car ownership.

images: Anita Clarke, Zipcar.com


Discussion

17 Comments

Tyson Williams / October 31, 2006 at 8:36 AM
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I got my first Zipcar last week and it was a blue Mini as well. The service is amazing, value is great and the cars are so much fun to drive, I like the idea that I can try different one every time I feel like! This is the best thing that happened to Toronto streets! :)

Kevin McLaughlin / October 31, 2006 at 9:28 AM
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And if you loved your Zipcar experience, you'll really love AutoShare when you get your credit card bill ;-)

Check out this comparison of Toronto's car sharing services.

Kevin McLaughlin
AutoShare

anon / October 31, 2006 at 10:46 AM
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You didn't mention how much it cost total for that trip.

Matt / October 31, 2006 at 10:57 AM
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I see a red mini zip car every day parked in a parking lot near my place at Yonge and Finch....it looks so fun to drive! ever since I saw the bourne identity and the italian job my love for minis has grown greatly..

anon / October 31, 2006 at 1:43 PM
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You can use Minis at AutoShare too - and it's all-Canadian.

David Topping / October 31, 2006 at 1:57 PM
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Don't forget about Autoshare! I've found that they're a lot easier to deal with, a lot less fierce (business-wise), and are just generally nicer.

I am kind of jealous, though - I've never ridden a mini.

saul / October 31, 2006 at 4:17 PM
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Hey Y'all,

Saul form Zipcar here....Thanks for all the kind comments! I assure you I am a nice guy and if you need proof you can call my MOM!.........or call me and I will share with you my super secret oatmeal chocolate cookie recipe. (Don't tell anyone but the secret ingredient is love.)

Thanks again!

saul

Kevin McLaughlin / October 31, 2006 at 4:33 PM
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If you liked your Zipcar experience, Anita, you're really love AutoShare when you get your credit card bill ;-)

Take a look at this comparison to see what I mean.

Kevin McLaughlin
AutoShare

Carrie / October 31, 2006 at 4:40 PM
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Hahah. Well, I just signed up for Autoshare a few weeks back, but have had no time to use, review and blog about it, so this lights a fire under me to get the work done and in. As I am usually one of the arts writers for blogTo please bear with me when you read my blog entry for it, hopefully by next week. I'm the kind of person who identifies cars by their colour and aethetic qualities, but I will endevour to be more practical.

Carrie

Anita / October 31, 2006 at 6:15 PM
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Toronto can only benefit from having both services available. I'm not here to bash one and prop up another. I've never used Autoshare so I can't really talk about them and this post wasn't about comparing the two services. People can make their mind up about what service they wish to use.

Carrie,
I'm interested in hearing your experience.

Anita / October 31, 2006 at 6:18 PM
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Anon,

The 24hr reservation for the mini was about $100. I used the S40 for an hour and that was about $17.50. I do not have an extra value plan so the rates are cheaper for those memberships. The website has all the details regarding price and I really didn't want to get into it as the post was long enough already.

Both of these cars are premium vehicles and cost more than the rest.

Reggie / October 31, 2006 at 9:04 PM
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I recently joined Zipcar and so far have been thrilled with the service. I did my research and chose Zipcar mainly because of the Torontoist article where they compared the two. The big thing for me was the price. I couldn't justify paying the deposit and a monthly fee to Autoshare when I may go a month or so without driving.

Reggie G.

John / November 2, 2006 at 11:36 AM
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This was a great BLOG and really got the information going - thanks for this! This is why I love blogs.

saul / November 18, 2006 at 8:47 AM
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Wanna come to a Zipcar Party....Click Here

Ali SFO / June 11, 2007 at 10:22 PM
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Zipcar is convenient, but watch out for the fees in the fine print. Their late fees are more than double that of their competition, like FlexCar and City Car Share in San Francisco. And their customer service is unforgiving if you're the one who caused a small problem (like being a little late due to traffic)

christine / August 8, 2008 at 5:43 PM
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Zipcar rocks, gotta love the great service and when something does go wrong it usually due to another member not going by the rules but it has never failed on me!

steve / July 2, 2009 at 11:04 AM
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Hi All,

I've used zipcar for the last 4 months. the service is pretty cool with the exception of two major things which forced me to go into the world of car buying.

1) The number of subscribers in your neighbourhood. The more you have the worse it becomes. Moreover sat and sundays for some reason are always booked 5-6 weeks in future. So unless you can plan your weekend events(that's when I personally need a car most) way ahead of time it gets tight.

2) I can watch the zipcar parking from my balcony. The reason I say that is to prove the point that not always will the car be booked by someone,yet the online system shows as booked. I have watched cars(especially the cheaper priced ones) stand at the lot for hours, yet the system will show it as booked. Calling the call center does not help. They actually tried to convince me that someone probably booked the car for hours yet did not drive it.
Its probably to do with max kms the leased cars can go. But anyways you look at it its lying !!!

Zipcar pricing changes from time to time all in all too many things to remember.

For first time drivers please note the insurance record they claim to provide is of no use since the insurance is not in your name. I just bought a car and they took no regard for zipcar insurance.

Their call center is in US (FYI) and they are always busy. So at times you can be on hold for quite a long while.

Not trying to bias your opinion, just sharing my experience.

Hope this helps.

Steve

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