A heated viral interaction between a Toronto pizza delivery driver and a customer has ignited discussions about the city's tipping culture and etiquette. 

The video, which has been reshared across multiple accounts on social media, picks up in the middle of the altercation, with the customer urging the delivery driver to call their workplace repeatedly. 

Customer abuses delivery driver. Ppl who abuse random strangers have patterns of abuse. Also shows how racialized ppl are racist AF too. If you can’t afford to tip don’t order. I blame his parents for raising such a monster - hate is taught.

pic.twitter.com/Lnv5N5AZvy

— Justice_Queen ⚖️ 🔰🪬 (@RE_MarketWatch) March 26, 2024

The delivery driver, who is seen carrying a Pizza Pizza delivery bag and a $20 bill is told by the customer, "That's the exact money you have to give me. You think I never ordered before? Do something, I dare you." 

As the delivery driver presumably calls customer service, the customer begins mocking his accent and yelling a series of profanities at him. Once on the phone, the delivery driver says, "The customer was just giving me sh*t. He's abusing me." 

That Indian man is really composed .
When the customer refused to give the pizza back, I would just left and let him sue me for 3 bucks.

— Jack London (@JackLondon48638) March 26, 2024

Throughout the video, the customer repeatedly says, "I want my change," while the delivery driver responds, "I don't have any change right now." 

The guy ordering is obviously a jerk.

But I also think it's totally acceptable to order food without giving a tip. When you work for tips sometimes you make a huge tip for little work, right? Well .. sometimes it goes the other way too.

— Kristan Mundy (@ObviousElk) March 26, 2024

At one point, the delivery driver says he will give the customer back their $20 bill in exchange for the food, to which the customer says, "I want my change. That's not my fault. You're selling food, why don't you carry change." 

I am absolutely disgusted by this customer's behaviour. Tipping is customary with delivery. I commend this driver's ability not to sock the guy and leave.

— Pirjo rhymes with Cheerio (@Pirjo90103623) March 26, 2024

After the customer yells more profanities, the delivery driver gives him back his money and leaves without taking the food. 

This is disheartening; absolutely unacceptable. I feel for the delivery man.

— Sheyda (@Sheyda34264895) March 26, 2024

As expected, the video ignited polarizing discussions about appropriate tip amounts for delivery drivers in Toronto, with some expressing that tips shouldn't be expected while others stressed that tips are crucial for these workers against low wages. 

Embarrasing. Delivery guy doesn’t deserve this treatment @PizzaPizzaLtd

— Beth Watson (@elizabethwserp) March 26, 2024

According to a 2024 survey conducted by personal finance app, Hardbacon, 65 per cent of Canadians who participated said they only tipped because a payment machine prompted them to, while 62 per cent said they felt pressure into giving larger tips because of the choices presented by credit and debit machines.