flight delays canada

Canada is getting new rules for flight refunds when there's travel delays

If you're planning on travelling out of Pearson Airport in Toronto soon or really any airport in Canada, you'll be delighted to hear that there's a new flight refund regulation in case your flight gets cancelled.

The Canadian Transportation Agency announced today that it has made an amendment to the Air Passenger Protection Regulations, which provides new refund requirements.

Prior to the recent change, the regulations required that refunds be provided only when the disruption was within an airline's control.

Now, the new requirement means that airlines will have to provide you with a refund or rebooking even when there's a flight cancellation or a delay that's the result of a situation outside the airline's control.

The amendment applies to all flights to, from, and within Canada, including connecting flights.

The updated regulation will come into effect post-summer travel season on September 8, 2022.

Even if your flight is cancelled or delayed outside an airline's control, they are required to give you a confirmed reservation on the next flight available.

This rebooked flight can be operated by them or a partner airline and must leave within 48 hours of your original departure time.

If the airline can’t provide a confirmed reservation within 48 hours, they'll be required to refund or rebook your flight, whichever one you choose. Also, your refund has to be provided within 30 days.

Transport Minister Omar Alghabra said that sometimes travelling doesn't always go according to plan, and this new amendment acknowledges just that.

"These new regulations will protect travellers in these unexpected situations," Alghabra said in a statement.

The Minister also said the new regulations "apply to future flights that are cancelled for reasons outside an air carrier's control, including major weather events, a pandemic, as well as situations where it is not possible for the carrier to complete the passenger's itinerary within a reasonable timeframe."

Lead photo by

Lumi W


Latest Videos



Join the conversation Load comments

Latest in Travel

You can now ride a train from Toronto to New York City for less than $300

5 incredible spas near Toronto you need to visit at least once

Niagara Falls just got a new tunnel and viewing platform

You can dig for your own crystals at a mine in Ontario this summer and it's free

The Agawa Canyon train ride takes you to breathtaking views and waterfalls in Ontario

People are now complaining about a lack of lineups at Toronto's Pearson Airport

Toronto could soon be getting a high-speed ferry service to Niagara Falls

You can now ride a cruise ship from Ontario to Greenland and Iceland