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Internet providers in Toronto beyond Rogers and Bell

Posted by Natalia Manzocco / July 9, 2014

internet torontoInternet providers in Toronto go beyond Rogers and Bell. As it turns out, there's a wealth of smaller options: A quick search on Canadian ISP reveals that there are no less than 119 internet service providers serving the Toronto area. To get your search off to a good start, I've rounded up some of the most-recommended internet service providers currently providing Toronto with a steady stream of cat videos.

Here are my picks for the top alternative internet service providers in Toronto.

A favourite of nerds across Ontario, Teksavvy offers a healthy mix of over a dozen cable and DSL plans, backed up by pleasant customer service; you're likely to find a package that fits your usage needs and budget. Heavy users can avail themselves of unlimited 50Mbps (megabits per second) DSL for $84.99 a month. (In case you're nostalgic for those weird boing-ing noises coming out of your modem, they also offer dial-up for $7.99 a month. ...Really.)

The largest alternative telecom in Canada, Primus offers a variety of wireless services (including phone and VoIP) in addition to a handful of DSL packages. Shoppers beware: available speeds rely heavily on the neighbourhood. For example, while some areas can get up to 50Mbps plans, my Danforth neighbourhood is locked into 7Mbps at $42.95 a month, which doesn't impress terribly.

Contact is clearly trying to court a young, budget-conscious demo - their website looks like it should be for some kind of women-oriented gym. They promise "the best bang for your buck," with a variety of DSL plans at 6Mbps, 15Mbps and 25Mbps speeds - their biggest plan offers 500GB of bandwidth at 25Mbps for a frankly insane $34.95 a month. The secret to their pricing: They ask folks to pay extra for their ContactCare tech support.

Start offers cable, lower-speed DSL, and higher-speed FTTN connections. (For the uninitiated, FTTN is a DSL connection that offers a shorter connection between your home and the fibre network, in an effort to offer a more reliable signal.) Add $15 a month to cable plans or $10 a month for DSL plans to get unlimited data. (Except for the 150Mbps cable plan, which already gives you 400GB of bandwidth. You can just suck that one up.)

Electronic Box
This Quebecois company just set up shop in Ontario (as evidenced by the site's somewhat-rickety translation). But for some, their services just might be parfait. Their biggest cable plan is a whopping 1,000GB of bandwidth at 30Mbps at a dirt-cheap $29.95 (for the first six months ... after that, it nearly doubles). While their DSL plans tap out at 250GB of monthly bandwidth, they all come with unlimited downloads from 2am to 2pm regardless of tier, meaning you can still binge-download on a budget.

This Toronto-based media company makes Android-based TV its bread and butter, offering set-top video boxes that mix TV channels with access to extra Internet-delivered content. They're also an ISP, offering two unlimited cable plans at 30Mbps ($49.95) and 60Mbps ($64.95) download speeds.

Operating in Ontario, Quebec, Alberta and B.C., this telecom (which owns several smaller offshoots, including Acanac) lets you take your pick of cable, DSL, and FTTN connections. A selling point: All of their packages - from an entry-level 6Mbps DSL package ($36.95) to 60Mbps cable - offer unlimited downloads.

Did I miss any? Leave your ISP recommendations in the comments.

Note: since Rogers and Bell own the telecommunications infrastructure, the above companies are all third-party carriers, re-selling Internet services they purchase at a wholesale rate; basically, the big guys are going to get your money one way or another.

Photo by lickmylenscap in the blogTO Flickr pool



jlee / July 9, 2014 at 03:57 pm
In some newer condos, especially in Liberty village, Beanfield fibre is a good alternative.
CutTheCord / July 9, 2014 at 04:24 pm
If you want to ditch your cable for good and like the idea of paying only $30 a month for the same content you get with cable check out www.kutko.ca

They did a great job helping me and I won't be going back to cable with Bell or Rogers ever again.
W. K. Lis / July 9, 2014 at 04:38 pm
There's UNISERVE (http://www.uniserve.com/) or inter.net Canada (http://ca.inter.net/).
Deric / July 9, 2014 at 04:43 pm
We live in a new condo off the Danforth and Bell and Rogers have essentialy cut all of the above third party ISP's out, by installing only fibre-optic - which the rest do not have the ability to support yet. So - we are stuck paying high prices for internet AND cable.

Any suggestions from people in the same boat?
blue replying to a comment from Deric / July 9, 2014 at 05:03 pm
you live in a condo...you poor fools.
Deric replying to a comment from blue / July 9, 2014 at 05:09 pm
Thanks for the kind words.

While I certainly will live in a house in the next few years - we don't shovel our driveway, clean our windows, worry about our roof, or have to put on a jacket to take out our trash.

While I don't expect everyone to love them - condos are the ultimate convenience.
David / July 9, 2014 at 05:11 pm
I've been with Inter.Net since it was interlog.com and offered only dial-up. Excellent service and only $33.84 per month.
grey / July 9, 2014 at 05:13 pm
It's not all bad. My condo has Coextro: http://www.coextro.com

It's first-world internet, like Beanfield. I believe Coextro and Beanfield have deals with each other to share and extend fibre networks.

I don't know about Beanfield, but Coextro will work with condo/apartment management to get non-Bell/Rogers fibre in, break deals, and provide incentives to make it worthwhile for the building. A big one is that whichever tenant helps broker it gets free top-tier internet for as long as they live at that address.

The building gets extra video cameras, commissions on sign-ups, free wifi for lobbies and gyms, etc.

I'm not associated with them, but I am just so ecstatic to have them as an option.
Kerrye Gordon / July 9, 2014 at 06:04 pm
Accelerated Connections. We are the best kept secret for businesses across Canada. Specializing in retail and distributed enterprise organizations
Todd / July 9, 2014 at 06:45 pm
Would be interesting to know which of these providers are piggy backing and reselling Bell and Rogers services as their own.
Cheapo Thecheapest / July 9, 2014 at 07:05 pm
g3Telecom has unlimited service and it is tremendously cheaper than Bell. Their tech support is generally pretty good.
Bo / July 9, 2014 at 07:09 pm
Mustang Internet is here too! they have been around for 20 years and offer internet and TV... just signed up
Insomnia Restaurant / July 9, 2014 at 07:18 pm
We put up that sign 18 years ago as one of the first Internet cafes in Toronto. I changed it about 5 years ago. Thanks for the memories.
Simon Tonekham / July 9, 2014 at 07:23 pm
Youmano is also another alternative. So does Brama Telecom. Also, stay away from Comwave! Even though that they have unlimited internet and cheap-rate phone service - their customer service is very bad. Not to mention, they tend to charge more for cancellation fees, etc...
Joe replying to a comment from Deric / July 9, 2014 at 07:57 pm
Long post coming ahead. Not sure about Bell but this is for Rogers.
Complain Complain Complain. Not necessarily complain, but call them to cancel and straight up say that they are too expensive and your going to a cheaper provider. Rogers will bring you to their retentions representatives and they will dish out offers to get you to stay ie 20% off wave digital box or modem etc. If you want an even better deal, but kind of risky because they might not call back is to refuse the offers at retention and just cancel. You will have a 30 day cancellation date and they will call you a couple of minutes or a week or 2 after you called to cancel to offer a deal to get you to stay.

I did that in February and now I'm paying $135 for Digital Plus and Hybrid Fibre 60 combined with an HDPVR, HDTerminal and Modem waved off with a multicultural channel. That $140 is for 2 years and when that 2 years ends will call again and do the same thing. We do once every few years when our price discount is about to end.

Here's a link where people are getting these deals and the number to call after retentions is at the top.

Seeing as how you're in a new condo i'm not sure if you're a new customer or an older one that moved their services. But if your a new one still check the link the first page has new customer deals as well.
Happy Savings.
Aila / July 9, 2014 at 08:03 pm
Please give: http://telnetcommunications.com/ a try.
They are great!
Spike / July 9, 2014 at 08:25 pm
Speaking of the Internet, Salon has written a screed against Amazon and Google, arguing that both be nationalized, and also has suggested that the Internet be made a public utility:

COMWAVESUCKS / July 9, 2014 at 08:33 pm
I'm glad Comwave didn't make the list, and I cringe every time I see that Tie Dummy commercial.

NEVER choose Comwave!

1. They will charge your credit card in advance
2. They install a junky modem, don't test it, and stops working immediately
3. They come back to fix the problem but fix nothing
4. By this point they've already charged you for 2 months service
5. They want you to return the modem on your own dime
6. I had to cancel my credit card to stop the bleeding, bank could do nothing (RIP TD bank)
Jay replying to a comment from grey / July 9, 2014 at 09:32 pm
Coextro is just like the rest on this list. They do not own and operate their own network and purchase connectivity from Rogers and Bell.

Unlike every other provider listed in this article beanfield owns and operates it's entire fibre network in Toronto. We don't resell other people services and we have no legacy infrastructure or equipment in our network. Our residential service it true Fibre to the Home (FTTH). We pull a fibre optic cable directly to each and every one of our customers.


50Mbps upload and download with no data caps - $45
100Mbps upload and download with no data caps - $75
250Mbps upload and download with no data caps - $150
500Mbps upload and download with no data caps - $250

We're available in select condos downtown and are brining new condos On-Net every month. We currently have over a dozen condos in the queue so ask your condo board or Property Manager about bringing beanfield in as a true alternative.
Chris / July 9, 2014 at 10:01 pm
Rogers and Bell are the worst internet companies of all time. Don't support these overcharging greedy companies.
Lalit / July 9, 2014 at 10:44 pm
Been using start.ca for over 2 years now and couldn't be happier.
Friar Canuck replying to a comment from Deric / July 9, 2014 at 11:02 pm
You have fibre in your building and you want something else? This isn't a knock about you being in a condo, but us in old buildings would CRAVE to have fibre.

Talk you a techy friend. Unless you're being changed an incredible amount VS cable/DSL, you probably have the fastest internet available.
lister / July 10, 2014 at 08:08 am
We've had Beanfield for some time. I date back to 1200 baud modems and was first on board with 1Mb DSL. I read with envy oh so many years ago when places like South Korea and Japan had cheap 100Mb fibre. Last year I finally joined that club. It's been always fast and great service. So much better than Bell and Rogers.

Two nitpicks that need to be worked on:

1) pay monthly bills via credit card (preferably auto-paying)
2) hire me! :-) I'd love to work for Beanfield in IT.
mngl replying to a comment from Chris / July 10, 2014 at 08:13 am
Um Chris, have you compared the prices between rogers and teksavvy? the hybrid fiber 60 and cable 60 packs are almost identical. the rogers price includes the $12 modem rental so it looks more expensive. buy the modem instead and it works out cheaper. teksavvy gives a bit more bandwidth though so they still win, but not by much.
Jay replying to a comment from lister / July 10, 2014 at 09:51 am
Thanks for the kind words.

We have just started to accept credit cards for payments. Contact billing@beanfield.com and they will get you set up.

We're always looking for good people to join our team.
Send us your resume hr@beanfield.com.
Steven / July 10, 2014 at 10:07 am
Where's Yak? Surprised they're not listed here.

You can't go wrong with home phone starting from $4.95, or bundling with their internet service for $36.95. And, best of all, NO contracts!
Aaron / July 10, 2014 at 03:26 pm
Thank you for the nice words! Mustang has been offering High Speed for 20 years! www.mustangnet.ca - We have a huge marketing campaign in the GTA right now... Offering high Speed starting at 29.99 per month with no contracts...

As well we offer TV service!
Don't be shy... www.mustangnet.ca
Niklas / July 10, 2014 at 06:11 pm
Beanfield is supposedly putting fiber in my building right now.. can't wait to leave Rogers
Kévin / July 10, 2014 at 08:24 pm
The Toronto Free-Net (torfree.net) offers DSL and Dial-Up as well.
Erica / July 11, 2014 at 09:34 am
I agree with Steven above - Yak should definitely be on this list. I was previously with Rogers, and then TekSavvy, but the speed, service, and reliability was not as great as it is with Yak at the moment.

I use them for my high speed Internet and my long distance calling. I'm paying $64.95/month for UNLIMITED high speed Internet. It's amazing - I don't even need a TV anymore. I watch all my shows online so no more cable plan!

Their long distance is just as cheap with some of the lowest rates I've used to Europe. I also saw on their brand new website that they're modelling a mobile app which allows you to use their long distance rates with any mobile carrier.

The best services should be highlighted in the article, not in the comments!
Colin / July 11, 2014 at 11:23 pm
Coextro is an independent provider, NOT a reseller of Rogers or Bell services like the companies in this article.

We operate our own infrastructure, and currently offer services in several condo/apartment buildings and hotels throughout the GTA, both in and outside of Toronto.

All of our plans offer symmetrical upload and download speeds and unlimited usage.

Here are a few of our advantages over the companies listed in the article and in the comments....

- No install fees/activation fees/change fees etc...
- First month of service is free
- No modem needed.. we just give you an ethernet port
- No contract.. the price you see is the month to month price
- Unlimited usage... no caps
- Plans starting at $29.99.. for 15Mbps symmetrical

We have 4 plans... all symmetrical with no caps!


$29.99 - 15Mbps
$42.99 - 30Mbps
$49.99 - 55Mbps
$79.99 - 80Mbps

And that is the whole price.. no modem fee, no install fee.

We install fibre right up to your floor, from there it is just straight ethernet to your unit. This way you don't need any equipment from us in your unit, you get to pick the router you want to use, or don't need wifi, just plug your computer directly into the jack!


There is no advantage to having a fibre installed directly into your unit, our ethernet link into your unit is a 1Gbps capable connection.

And for billing/payment.. we accept all the options.. credit card(visa/mc/amex), interac online, paypal, direct debit, cheque.


We also offer awesome tv packages starting at $24.99...


And home phone packages...


And yes, it is true, help us get in your building and you get free internet for life from us... well for as long as you live in a building we service!

And we certainly do provide lots of goodies to the building and the residents for the opportunity to offer our services... wifi in common areas being just one of them!

Check us out... http://www.coextro.com ... we're expanding all the time and may be in your building soon!

Jack replying to a comment from Bo / July 15, 2014 at 06:40 pm
Hi. Can You tell me if mustang is good quality or not. Do U have also TV ?
wendy replying to a comment from Cheapo Thecheapest / July 16, 2014 at 07:36 pm
g3telecom internet is not available in Ontario.
aemi / July 20, 2014 at 09:04 am
I'm pretty happy with Start.ca . I've been with them for 3+ years and 4 of my friends have joined them too after my recommendations.

I am on the old packages, I've noticed they have increased the prices a bit.
Aaron replying to a comment from Jack / July 22, 2014 at 04:26 pm
Mustang is amazing!
Richard Gonzalez / August 4, 2014 at 06:21 am
I have been using high speed internet connection from terago networks, Toronto, http://www.terago.ca/ for past three years. They provide stable connection. I use internet mostly for video streaming, video conference and play online games like mass effect 3 and crysis 3. So far no big issues have occurred. They have some affordable plans and quality of service is very good.
dian / August 4, 2014 at 12:28 pm
terago is for businesses only.
Jason / August 19, 2014 at 02:08 pm
Looks like you missed Yak (yak.ca). I haven't switch yet but it's one I'm looking at since I used them in the past. They have home phone and long distance too, which I don't currently need.
Tommy replying to a comment from COMWAVESUCKS / September 4, 2014 at 03:50 pm
Glad to hear that. I was in the process of signing up with them today. But they were adamant about getting all my banking information up front. Warning bells went off and I told them I'd call them back. Now I'm looking at other providers and am happy to be doing so. Thanks for the heads up.
Ray / September 14, 2014 at 04:09 am
I have started using YOLOnet. Best price in town I guess, paying $39.99 for unlimited 10mbps. Very good service.
Fahad / September 16, 2014 at 02:16 pm
i read all the comments and i dont want to say much but just visit www.gemstelecom.com once and i bet you wont have to search for any other internet, voip and iptv provider.
Rish / September 22, 2014 at 02:42 pm
Check Out CanInter http://www.caninter.net - they provide 30/10 mbps for $59 for 300GB of monthly usage. If you like unlimited you can get it for $5 extra. Unlike Rogers or TekSavvy charging $25 extra for unlimited. Plus the best thing about Caninter is don't charge for a Modem fee. What they charge is a $50 Modem deposit so if your modem break or stops working they will replace it for free. Another good thing, No Contract or other hidden fees. This way you don't pay for the Modem rental fee or buying it out right for $100. Way cheaper than Rogers or any other service provider out there.
Anna S. / September 30, 2014 at 09:40 am
I found this site http://www.comparemyrates.ca. So easy to find internet providers and plans. Love the details they provide.
FL / October 9, 2014 at 11:13 am
I just purchased Contact DSL for my son in his apartment on Wellesley and the experience could not have been better. I despise Bell and Rogers and I was looking for an alternate to that painful, price gouging experience. We purchased from the Contact site which was a bit confusing as there is little explanation about the choices you need to make. There are some up front costs for installation and modem rental but you have that with the big guys as well. After placing the order we received the modem via Fedex two days later and the technician was on site on the day we requested at 12 noon and he the service up and running within hours. The setup was easy and the speeds and price are great. In your face Bell/Rogers!!!
karen replying to a comment from Deric / October 9, 2014 at 06:36 pm
Hi Deric,

I'm with Teksavvy and ussing their fiber optic line (from Bell), so I'm pretty sure you can use Teksavvy.
Albert / October 10, 2014 at 08:55 pm
You forgot to mention that Vmedia also offers DSL Internet, and it's much cheaper than cable. I have 10 Mbps down with unlimited bandwidth (as are all their plans) for $34/month+$8 dry loop fee since I don't have a landline.
Freddie / October 10, 2014 at 09:20 pm
You forgot http://www.295.ca/.

I get internet for $2.95 cents a month!!!!!!
Ryan Chau replying to a comment from Freddie / October 14, 2014 at 04:05 pm
That remind me way back.... Dial-up. Check out www.worldline.ca though.
Squirrel / October 22, 2014 at 05:08 pm
Execulink has their own fibre and DSL in major cities in SW Ontario, and resells DSL/Cable in the rest at some great rates. They also do bonded DSL so you can double your speeds where the DSL is capped.
They do residential bundles like 15Meg DSL and phone line for $53.95/mth + modem.
Fahim / October 22, 2014 at 10:23 pm
Long list of many isp...i think someone mentioned but let me ask it again.. what are the ISPS that are NOT (repeat: NOT) using/reselling Rogers or Bell's line?
Thank you for any accurate info provided.
Kareem / October 27, 2014 at 02:28 pm
Hi Everyone! We are an awesome Montreal/OldPort based Internet, TV, web hostoing and VOIP phone providing company. We have great residential and business prices. Anywhere in Canada. Give us a call 514-360-6123 ext 106

Starting rates.
$39.95 Residential unlimited downloading!!!!!
$49.95 Business unlimited downloading!!!!!

No contract and no installation fees. ☺
daren / October 27, 2014 at 08:03 pm
Iv been with teksavvy for 3 years now, trying to convince the wife to finally switch. were on DSL 6Mbps, were stuck paying roughly $42 a month. That's terrible and at most I get 3Mbps I wanted to upgrade my internet package but they want to charge me another installation fee....... i refuse to pay this "again". so i'm waiting for another company to offer a good cable internet deal with no connection fee; my brother gave me a cable modem. teksavvy has been "Horrible" to dead with. Id look elsewhere if I were you.
Mark replying to a comment from daren / November 19, 2014 at 02:03 am
You're dreaming with these prices! Much more than Rogers!
Sunny replying to a comment from daren / November 19, 2014 at 11:46 am
start.ca doesn't charge an installation if you have an existing cable provider. This from their website:
* If you already have an existing cable internet service then you may qualify for a free transfer! The installation charge of $50 only applies to new cable internet service plans if you do not have an existing active cable internet service plan from another provider. Please note that 10 business days notice is required to schedule your transfer in order to take advantage of this offer
Aka replying to a comment from COMWAVESUCKS / November 19, 2014 at 11:16 pm
Yes, stay away from Comwave. I have a bad experience with them, lost $700 for nothing.
Sunny replying to a comment from Fahim / November 20, 2014 at 02:44 pm
http://www.coextro.com/internet does NOT resell Bell or Rogers, but they are only available in select condos and apts
SteveM / November 23, 2014 at 03:22 pm
Just a warning for anybody considering Vmedia, they make you wait a LONG time for installation. I signed up for it at the beginning of November and am still waiting for installation.
Mustang Suck replying to a comment from Aaron / November 28, 2014 at 02:20 pm
Mustang is not very dependable connection, varying speed never get what you pay for and disconnects are very normal.
Amir replying to a comment from Deric / December 5, 2014 at 04:49 am
Teksavvy offer fiber-op
Nina Cole / December 12, 2014 at 08:24 am
In Canada I only trust Cellcom bell home phone
Wayne Yip / December 18, 2014 at 05:45 pm
I have been using Teksavvy for a couple of years now and I've noticed my cable internet is very unstable and as time goes on it has become worse and unusable at times. Their tech support is useless and tell me they can send out a technician to check the problem, but there may be a fee depending on the problem. I am looking to switch very soon.
Richard replying to a comment from Deric / January 5, 2015 at 09:31 am
You might want to have a lawyer check out this Bell/Rogers exclusive issue in your building. What they are doing may well be "illegal" based on CRTC rulings. CRTC has specifically made efforts to break up 'monopolization' of the market.
khalon replying to a comment from Deric / January 5, 2015 at 11:52 am
hey Deric.. I just found myself in the same boat. I used to be with Primus, made a bad decision to go to Bell. Now I can't get back to Primus.
Is this even legal?
Warren / January 6, 2015 at 03:45 pm
A new entry to the internet market is WRS Web Solutions Inc. http://www.wrswebsolutions.ca , they offer high speed cable internet to most everywhere that Rogers Cable does in Ontario.
Mary / January 15, 2015 at 06:16 am
I'm looking to change my internet provider has anyone heard of Xiflex apparently they have great service at a great price
Idin / January 15, 2015 at 01:25 pm
have you tried Atalk.ca

It is an ISP with great prices and customer service. you can check and compare their prices with other ISPs at http://www.comparemyrates.com/
Jay replying to a comment from Richard / January 22, 2015 at 06:14 pm
I'm finding the same problem, about to move into a new condo, has fiber optic which is awesome, however only Rogers/Bell. Does anyone know of any fiber optic companies that piggy back off Rogers or Bell? I wanted to go with FibreStream but they said they have to get condo board approval to go into the building.
jay replying to a comment from Deric / January 22, 2015 at 06:32 pm
Found a solution? I've got the same problem in my building that I'm about to move into
lebron / January 25, 2015 at 10:55 pm
All these plans suck.Right now I am with Rogers ad 30 mps download and 5mps upload which was 0.5mps tonight.It is beyond slow for working from home.
tom / January 27, 2015 at 12:43 am
Rogers is best
many / January 29, 2015 at 02:54 pm
Yolonet is also outstanding. Its truly unlimited and i pay 39.99. I've been previously with Bell and rogers nothing but rippoff.
anita replying to a comment from Cheapo Thecheapest / January 31, 2015 at 10:36 am

I am looking for a cheaper internet service. Bell is too expensive. Does anybody have any suggestions.
anita replying to a comment from tom / January 31, 2015 at 10:39 am
How is Rogers best. Do you mean for internet service or phone. I pay about $72 a month with internet and basic phone. Maybe I already have a good deal. Just looking for something even cheaper.
Limia / February 3, 2015 at 05:33 am
I think bell is better than rogers, even-though it is expensive
bobart82 replying to a comment from Todd / February 9, 2015 at 12:27 pm
Someone asked who is piggy backing on the lines, all of them. All cable lines are owned by Rogers and Bell in Ontario since its a giant monopoly. That is why we get gouged all the time and third world nations have faster, cheaper access.
John Klement replying to a comment from Limia / February 17, 2015 at 04:47 pm
Are you out of your mine, bin with both for 23 years, and they thing they are God!, there for the charges!
Des anyone has an positive answer whit who to deal in GTA aria ( Vaughan) SIRIUS?
JackZo / February 23, 2015 at 02:44 am
I have't used bell but here http://www.cellcom.ca/en/bell-internet I found good internet packages!
E. Cooper / March 2, 2015 at 01:00 pm
STAY AWAY FROM PRIMUS! I've been without internet for 8 weeks. I know they are dependent on Bell technicians but their customer service is up there with the worst. I have not had one customer service agent call me on their own initiative to tell me what's going on with my service. I've spent hours on hold or at home waiting for a call back only to be talking with someone who knows nothing and can't do anything but yet again 'open a ticket'. Even Yak (I use to have phone with them, also problems with Bell techinicians) use to at least call me back with concern.
E. Cooper / March 2, 2015 at 01:07 pm
Also re PRIMUS: A company that has had the same recorded message for the last 8 weeks which is 'we are experiencing high call volumes and our wait times are longer than expected' is a big red flag. If they're having that many problems for the last 8 months one has to wonder why. What the heck does a CEO do for any of these huge faceless entity's anyway?
Alex replying to a comment from Colin / March 6, 2015 at 01:38 pm
Hi Colin
I saw that Coextro is only available in Condos. Is that correct?
I live in a house in Whitby ON when are you getting here?
Alex replying to a comment from Jay / March 6, 2015 at 01:45 pm
Hey Jay
This is only for condos they don't have for houses and only in Toronto they don't come to Whitby:(

When are they coming to Whitby?
Alex replying to a comment from Jay / March 6, 2015 at 01:46 pm
Who know's of an internet service as good as Beanfield but comes to Whitby, ON?
Alex replying to a comment from Freddie / March 6, 2015 at 02:09 pm
This is misleading $2.95/mth is dial up and at 1mbps
The high speed DSL is the same price as Teksavvy
Robert / March 6, 2015 at 07:00 pm
Call-One® Internet and Voice offered by LOGIX is a competitive alternative to the large Internet and Voice carriers who are not structured to deliver the same level of customer service that smaller network operators like LOGIX can offer.

Saying you offer the best service and actually delivering it is two diffident things. Many ISP's know you will stay with them for several years, so offering you a discount for only the first few months isn't benefiting you as much as it benefits the service provider. LOGIX also doesn’t believe it's fair to reward new customers with a (temporary) discount while "rewarding" loyal customers with a higher price.

It would be well worth you time to get a competitive quote for your internet and voice requirements from LOGIX for our Call-One® portfolio of services.

Business or residential dialup, DSL, FTTN, wireless and fibre please visit www.call-one.ca or www.logix.ca or call one of the numbers listed below:

Mississauga: 905-602-0202
Toronto: 416-742-7000
Vancouver: 604-674-9111
Toll Free: 877-564-4922
Andrew / March 11, 2015 at 01:22 pm
Hi everyone,

I created an account here because I felt it's now my civic duty to share this experience and spread every word that I can about Vmedia. Please excuse the extremely long story. I will break everything off into long paragraphs to group it together. Please also note that I work in IT and have not only been involved with launching buildings, PCI compliance, SOCKS compliance, and hardening policies, but I also do support, security, etc.

The beginning.
I was moving down the street and had contact.net (once you get past the setup i cannot say enough good things about them and their price), however they said that they would be unable to move with me as they cannot offer me 25/10 FTTN at my new location (down the street). After some research and googling it seemed like Vmedia was the next cheapest option and seemed reliable (I later found it's because they pay people to go and delete, hide, and bury posts). I prefer DSL/FTTN so I got in contact with Vmedia to try and avoid a situation nobody wants to be in. Vmedia told me that 50/10 was available where I was moving and promised me I could get it. I said great, I don't want to spend $267 only to find out I get DSL 6 like service (the building is older). They told me to wait. They came back and said upon further investigation and reports and chatting with Bell the best I can get is 25/10. I said that's fine, with my work I need upload more than download for FTP and server traffic. I thanked them and signed up to spend $267 (because my first month was supposed to be pro-rated, so it wouldn't be much more to get up and running the day I move). I was very happy. I was wrong.

I never got confirmation of the install date I chose, I haven't had shipping info yet, and I hadn't gotten my static IP I paid for. After numerous emails and chats I finally got a response saying that they do it a week before and can't confirm the install date. I said to them that I signed up a month before I needed it so I could make arrangements and ensure my install date was setup. After going back and forth and asking for escalations they finally shipped my modem and confirmed the date. I asked again about my static IP and eventually I got a reply saying I'll be told it by the Bell tech... Okay.

I get confirmation emails saying I'll just have to plug in the modem. I get the modem in the mail in a nice custom box and a Vmedia logo on the interface, etc. Everything is nicely packaged and if you didn't know better you'd think they were a real internet company who laid their own lines. Everything was "Pre-programed" labelled everywhere and tested. At this point I was impressed with Vmedia again.

Installation day! I got in early to the apartment (Feb 13 2015) and I was getting ready to sit down at 3PM in an empty place and wait until 5 (install was 5-9). Just as I was about to go grab food though, I got a call from the Bell tech and asked if he could come early. Heck yeah he could! He was there by 4 and done by 7. I know. Anyway, it didn't work. Everything routed me to a maintenance page. It made no sense. The Bell guy and I then got into it. I didn't believe him nor want to waste Vmedia's time because everything was configured. Well he left and at 8PM I called and was thrown on hold and then pushed the button and a little while later they called me back. HA! turns out nothing was configured in the modem. At all. BTW the Bell guy never gave me my IP and the the guy on the phone said it was setup.

So I called and emailed again asking for my IP (I'm buying a static IP, I kind of want to know it which is why I'm getting it). Eventually a number was given which didn't seem right and then someone emailed me a different IP back. I asked again to confirm and they said this is indeed my static IP. So I went into the modem and popped that number into the static spot (which by the way, they didn't tell me I had to do). Internet dies an hour later and I'm not home. My roommate is mad and can't use the internet and keeps rebooting everything. This started for him at 10AM. I came home at 8PM that night and called Vmedia. The support wasn't listening to me and asked me to change my ethernet cable (which was stupid and working because i was in the modem interface). After about an hour of wasting my time he's like whoa wait a minute.. Then says he's never dealt with static IPs and also noticed it's tied to a different customer number. 15 minutes later and him doing stuff I magically have the internet again.

Everything seems slow. I do speed tests off and on and find my average to be 7/1 and not 25/10 or close. Calls, emails, and complaints are left on dead ears and excuses and people blaming Bell. Out of curiosity I do a wifi scan and see 10 networks around me entitles "Bellxxxx". So I now know Bell is popular in my building. I talk to my neighbors and they're fine. I fight and tell them I think it's Vmedia and I'm not an idiot and they say no, it's Bell. I ask for a discount and I'm met with nothing. I said I've had outages and basically had to build my out connection and they said nope, i'm getting service.

My bill comes in. It's not pro-rated. They charge me a full month. Then as I'm about to email and complain my Internet goes out again. The next day I work I complain and my roommate finally informs me that it's back online and they said they didn't see it offline and that my first bill shouldn't be pro-rated (despite the fact the website said that and they'd do it the next month). So I fight some more saying that's not fair and another outage I think I deserve the discount we discussed. They said no.

I get another outage. This one lasts about an hour. I complain again and mention my pro-rated rate saying I bet it's not fixed. They reply "we can't do anything, but you're right your bill is wrong for next month we have to pro-rate it". I'm shocked.

Now I finally move in. Feb 26th. That's right, this was a week... My brother is at my new place (5 hours away from his house) as he helped me move. We're about to log into Google Music and play some tunes. But.. it doesn't work. My roommate comes over and says he can't load his email and when he tried to google it Google wanted him to update flash. I said "don't you use chrome, also it wouldn't ask you to update flash regardless". I try to goto google.. I get the same message. Youtube, same. Gmail, same. I go "great you got a virus and it spread", he says no. We try the mac. Same. Yahoo and bing are the same. I try my phone, same. So long story short 7 hours later and research/etc I find out that the Vmedia modem can be hacked in under 8 minutes and having a static IP I had a very easy target. So my modem gets hacked and my DNS servers are changed. I do a traceroute and find out that these servers are on some server by a hosting company in Illinois. I trace that further and find the domain associated to the account. a Whois lookup gives me the information that the owner is from China. Next I spin up a virtual machine and got the link and find out that it downloads a trojan, a from of cryptolocker, and a keygen, and just ruins your day. I delete the VM and I fix my modem.
Aside from being pissed off and now telling everyone in my apartment not to online bank or do anything with their identity because god know what else, and I assume a simple packet sniff know can grab non-https passwords and info (I was right, thank you wireshark and a neighbor's network). I thought. Oh crap. My roommate thought it was all legit... How many Vmedia customers are affected or hacked and how many have had their identities stolen, etc.? How secure is the rest of Vmedia or where my credit card is stored?
So instead of emailing now and asking for a firmware update to my modem I send them info stating my modem was hacked, mentioned the above about users and how their network is screwed, and basically a "you're welcome for the free tech consulting" and they reply saying it's not their networks fault I got a virus. I said "You have to be kidding me" and asked to speak to a manager and was furious they didn't read anything. They said a manager will contact me.

On the weekend I was fedup and replied again and said thanks for ignoring me and taking a security risk seriously. They replied eventually and said "sorry if you felt you were being ignored, someone will contact you in 24-48 hours". 48 hours later I get a phonecall from someone who doesn't understand their own industry or what they're managing and still fights me and said "we haven't heard of modem hacks" and I said "of course not, i'm telling you this and specifically said in my email your less tech-savvy users would never know. I'm doing you a favour and I want my network patched". After a back and forth she re-requests the same info I sent with more details and proof the modem can be hacked so her techs can look into it but in the meantime they will look at the manufacturer for a firmware update and get back to me. Also again sorry no discounts, screw your service, our site says up to 25/10 screw you and your 7/1.
I send the info they request.

A week goes by. I email two more times and reboot my modem three times a day experiencing multiple outages.

March 6th 2015 - My Internet goes up and can't bring it back up, not even an hour later. I email them again saying seriously what the h. it's been less than a month and I'd be lucky if I've had 24 hours of total use. This is not a service and I am paying you for 100% of it. I also have to constantly go back to work to do stuff that would take 4 minutes at home. What a huge waste of time.
On the Sunday (8th) I got a reply saying they were doing network maintenance to fix my area and didn't think it'd affect service. I'll no longer ever have an outage.

march 9th 2015 - Everything is working but it's slower than the slow I usually get. Still no reply from Vmedia techs or a firmware update so I refuse to do anything secure on my connection.

March 10 2015 - I come home from work at 4PM to no internet. I call the support line and it doesn't even ring. I go great Huge Vmedia outage... AGAIN. Their site is up so I try to make a ticket... There's an "error". So I send an email and get an automated ticket back. 8PM still in service hours the phone finally rings, automated message saying there's a cogeco outage.. I'm in Toronto, Cogeco is the farthest thing from anything that should affect me. I send another email. Get another ticket number.

March 11 2015 - See Vmedia posting updates on Facebook at 7am. 9am I can't see the updates... They deleted them and all the comments, concerns, and pissed off messages on their wall... At 11AM I call my roommate, still have no Internet..

It's now 1:00pm and i'm writing you this book making it as short as possible. This is most of my issues and concerns and I'm eating the cost of cancelling them and signing up with someone else while I try to battle them for a full refund of Over $300.
Why am I cancelling?
They take Security as a joke and think I'm an idiot even with proof
Terrible manners and customer service
They delete negative things
They don't follow up
They don't provide a service they sell you
I'm offline more than I am online.

It is my hopes this post helps to bankrupt them or wake them up and fix their modems.
Anne / March 11, 2015 at 08:11 pm
I am currently with YOLONET (www.yolonet.ca). An excellent upcoming company. Like many others, I have found them through online and now never regrets for the choice. Truly unlimited service with no contract. best deal ever....
AL / March 19, 2015 at 11:16 am
I personally subscribe to Worldline - www.worldline.ca

They offer both DSL/Cable ..

Cheapest rates on the market (comparable).

Check out the website to confirm your service availability - I believe it is available in Condos.

Jae / March 23, 2015 at 04:17 pm
Don't go with Contact. They may seem to provide you with a good deal, but then there's the modem rental, the over charge with bandwidth (higher than other ISP's) and the fact that the deal only lasts for a duration but they say nothing on their site.

I had a great VIP (grand opening) deal before for 15/1 and 100gb bandwidth for $17.95 a month + modem rental (10$) and dry loop(10$). It was good, life was great, no problem.

Then shortly after the price went up to 47.95$ + dryloop out of nowhere without me being warned. They had no fine print telling me this offer was only a duration, it just said it was a VIP deal for their grand opening. I called in and the very rude man kept blaming me for not reading information... that I wasn't given. Even now if I check my internet details on the site it still says my plan is $17.95, or if you try purchasing a bundle, it doesn't tell you it only lasts for the first few months. The agent refused to update my profile to properly show what I was being charged, so I cancelled my internet with them immediately. Horrible service (you can only get in contact with them once you purchase internet), and tons of hidden mumbo jumbo. Be warned!

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