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Rogers lowers download limits after Netflix announcement

Posted by Robyn Urback / July 23, 2010

rogers internetTwo days after Netflix, the U.S.-based on-demand online video service, announced it will be entering the Canadian market in the fall, Rogers lowered the cap on many of its service plans in Ontario.

Hands up if you're surprised.

Customers who signed up after July 21 will be allowed 80GB under the "Extreme" service versus 95GB previously, and 15GB versus 25GB before under the "Lite" service. Rogers did, however, bump the speed of the Extreme plan to 15 megabits per second from 10 (the Lite plan didn't change).

According to CBC News, Rogers did not explain the changes, nor did a spokesperson provide comment.

In the U.S., Netflix allows customers to watch an unlimited number of movies and shows for $9.99 per month. With an average of 3GB being used for every two-hour HD Netflix movie, Lite subscribers could watch 10 hours of HD video a month (and not use their internet for anything else) before reaching their cap.

Let the overage charges begin.



Jarrett / July 23, 2010 at 12:36 pm
It was actually previously a 95gb limit with Extreme
Not Surprised Guy / July 23, 2010 at 12:38 pm
Being in a relationship with Rogers is being in an abusive relationship where you keep coming back for more.
joe / July 23, 2010 at 12:39 pm
Rogers can Blow Me!
I hope Canadians wake up and start pressuring rogers to stop being such douche bags
FC / July 23, 2010 at 12:42 pm
It's always been frustrating to watch how the big two (Bell and Rogers) bully people in to accepting this crap. Canada is already significantly behind many countries in terms of what services are offered for what cost. Not only do they cap, they also don't offer services that are granular enough to actually fit what people want or need.

They routinely lie about what services are available in which areas and then when pressed they refuse to admit the truth.

I would love to see either a) reforms or b) a significant/credible competitor offer comparable (or better) services for less.
Derek replying to a comment from Jarrett / July 23, 2010 at 12:43 pm
Right you are...correction made.
Ryan L. / July 23, 2010 at 12:44 pm
That's a 40% reduction in bandwidth for the 'lite' and a 15% reduction for the Extreme. And with the speed increase for the Extreme it's clear they're trying to make more money by forcing people to upgrade by crippling their existing plans. Bravo. This should be illegal.
Tina / July 23, 2010 at 12:45 pm
But how do we pressure them? Nobody listens to the Canadian consumer. We can all switch to other providers, but they're all just resellers of the Big Two and they get our dollars anyway as a result. It's a huge crock. A really, really huge crock.
Carrie / July 23, 2010 at 12:47 pm
Switch to Teksavvy. Technically they're on Bell's lines, but they provide WAY better service and are great to deal with on the phone.
Picard102 replying to a comment from Tina / July 23, 2010 at 12:50 pm
Class Action?
FC replying to a comment from Carrie / July 23, 2010 at 12:52 pm
My building apparently isn't wired for any reasonable speed from Bell, despite their having claimed at some point that it was... so any attempt at this time to go with any other company would result in significantly poorer service.
Mike W replying to a comment from FC / July 23, 2010 at 12:52 pm
If you want DSL there are competitors.

Teksavvy, Acanac, to name prominent ones that are well reviewed.
Yak offeres a host of services as well.
Andrea Costantini / July 23, 2010 at 01:12 pm
Let me just 3rd Unlimited and 200GB limits. Even though they have to use Bell's last-mile connection they are easily the best ISP in the country.
Mike Jacobson / July 23, 2010 at 01:21 pm
Go with Teksavvy.
They now offer cable services which use the same lines as Rogers. Same speeds...
UNLIMITED downloads as-well. The switch over is a no-brainer.
Cancel all your Rogers systems, use the internet to watch tv shows, use netflix for movies and older seasons of shows, use a digital antennae to get all local programming.
Daniel / July 23, 2010 at 01:31 pm
It's stupid that they upped the speed yet lowered the limit. What's the point of faster internet if I can only download less now. I signed up before July 21 so I'll have to check my speeds when I get home.
d / July 23, 2010 at 01:35 pm
dude rogers is the devil

i cut all rogers thing from my life years ago!!

i hope ted rogers is burning in hell
Lune / July 23, 2010 at 01:43 pm
My friend tried to cancel Rogers last night. But when he pressed 3 to cancel, they kept transferring, and after ONE hour, they told him he should try another time cause it's closing time.
Lovin' TekSavvy / July 23, 2010 at 02:38 pm
No more Rogers or Bell for me.
TekSavvy for internet, WIND for phone and OTA.
Natalie / July 23, 2010 at 02:47 pm
Not surprised. This news is 3 days old... when they posted their cap changes online.

Just a word of caution to those changing to Teksavvy... (been reading up reviews on them) Bell and Rogers will give you hell for switching. Since Teksavvy uses cable lines, a Rogers technician has to go out and do the change and they may prolong the process. So usually you have to confront Rogers for slacking off.
Daniel / July 23, 2010 at 02:57 pm
all these new start ups are great until they get bought out...

remember when bill gates bought out homer's computer company on the simpson's....same thing. lol
Kenny / July 23, 2010 at 04:00 pm
Simple solution that doesn't necessarily require you to quit Rogers... get a hacked cable modem that gives you unlimited usage. I've been using one for the last 3 years and Rogers is none the wiser.
RogersMary / July 23, 2010 at 04:12 pm
Hi, this is Mary with Rogers online communications team.

As always, new customers have a wide range of plans to select from depending on their usage habits and speed needs. For example, new customers in Ontario signing up for Rogers new Extreme Hi Speed Internet service will benefit from a speed boost - now available with download speeds of 15Mbps up from 10Mbps.

Existing Rogers Hi Speed Internet customers are not affected by changes made to Ontario Lite and Extreme tier plans.

We constantly review our Internet offers to ensure they meet the needs of new and existing customers while remaining competitive. These changes to the Light and Extreme tier plans are unrelated to the Netflix announcement made earlier this week.
Picard102 replying to a comment from RogersMary / July 23, 2010 at 04:44 pm
Thanks for the marketing spiel, but it doesn't change anything and only further illustrates how bad Rogers is at PR.
Mike W replying to a comment from RogersMary / July 23, 2010 at 04:53 pm
So existing users <b>keep the slower speeds</b> and marginally higher cap?
FC replying to a comment from RogersMary / July 23, 2010 at 04:55 pm
The only way these claims can be garanteed is if they are bound to a contract. Who's to say Rogers won't wait a month from now and make those changes to the existing customer base anyway?

With that said, i warn against anyone looking to sign a contract with Rogers - they will charge you an exorbitant fee if you break it for any reason; even if you are only breaking the contract to upscale to a plan that offers more.

Yup, Rogers will charge you for the privilege of paying them more per month!
creal replying to a comment from RogersMary / July 23, 2010 at 05:06 pm
Rogers is one company i actually hate. If they didn't heavily discount my service (30% off for a year), id be with tekksavvy immediately. It bothers me that i can have such feelings towards a company. What happened to increasing service? its like the whole business model relies on strangling the customer for every last penny while holding back on any innovation and/or progress....ughhhh
Phillip Goldstien replying to a comment from RogersMary / July 23, 2010 at 05:07 pm
Oh brilliant, now we can get to our lower caps that much faster!

"We constantly review our Internet offers to ensure they meet the needs of new and existing customers while remaining competitive."
This should read: "We constantly review our profit margin and decided what will increase it regardless of customer needs and demands."

No matter how you sugarcoat this, Rogers sees the Netflix system as compeition to their own outdated on-demand system. Rather than putting forth a proper effort to compete with them, they have decided to tax their users for going with the competitor.

Rogers is TAXING their users for going with a better competitor while.

I called Rogers today and effectively canceled ALL of my services. I've already set myself up with Wind for telephone, and Anatech is coming next week to setup my internet. This was the final straw.
je je je / July 23, 2010 at 05:40 pm
totally agree with a couple of the commenters, i just signed with teksavvy and so far they've been amazing but . . . because they wholesale rogers we had to have a rogers technician come in to hook everything up. We waited 2 weeks before the technician finally showed up and that was after they rescheduled twice. teksavvy is great, just as long as you're willing to put up with one last kick from rogers.
infernalmachine / July 23, 2010 at 05:59 pm
definitely go with teksavvy. their $30-ish plan gives you 200gb per month, their tech support guys speak english, they don't change shit on you without letting you know, and they discount if you bundle with their very reasonable home phone plans.

i get my tv over an HD antenna.

totally rogers and bell free and loving it 100%.

THIS is how you show rogers/bell that you think they don't serve your needs. do not patronize their business.
GT / July 23, 2010 at 06:21 pm
I'd be surprised if you could stream an entire movie with a Rogers connection; I left Rogers a few years ago because it was not possible for me to use my high-speed connection to FTP a ~3GB file from Toronto to Halifax - after spending hours talking to tech support, one of thier higher-ups informed me that they intentionally disrupt any large file transfers and that there was no way for him to prevent that from happening. He didn't need to mention that they do that b/c it keeps thier costs down.

Have been with teksavvy ever since and have been delighted with the service.
Marc / July 23, 2010 at 06:23 pm
That photo shows complete graffiti.
Sik / July 23, 2010 at 07:36 pm
Switched to Teksavvy a month ago. They have cable in Toronto now as well. 36.95 for 200GB is an excellent package. Rogers is obscene now with their stupidly expensive packages. Switch people, only way they will get the message.
jamba / July 23, 2010 at 08:26 pm
Cancelling Rogers, switching to TekSavvy, and getting ready for Netflix as we speak. See ya, crap service.
bubba / July 23, 2010 at 08:51 pm
Stuff like this should be illegal in Canada, as it is in the US.
I left Bell because of the terrible service and the traffic shaping they would do, and now it looks like Rogers is going down that road. Where is the CRTC in all of this?
Derek / July 23, 2010 at 10:02 pm
Rogers and Bell are terrible. But our anger should be directed at CRTC, not Rogers or Bell.

The truth is Rogers and Bell are for-profit corps. They are responsible for making the most profit for their shareholders within the legal bounds. If you or me are their CEO, we'd probably do the same thing.

They would only care about their customers if they need to compete in a well functioning free markets. But ensuring a well functioning free market is CRTC's job, not Rogers' or Bell's.

True, Rogers' and Bell's practices are terrible. But no amount of complaints to them will change much. The root cause of those behaviour is CRTC. Put the pressure to CRTC.
eugene / July 24, 2010 at 12:12 am
i just dont understand this north american market anymore. it don't matter who enter or interferes or starts competing against the big-profit-companies. we customers will always suffers at the end of the day.
gadfly / July 24, 2010 at 07:36 am
Although I would be loathe to be mistaken as a shill for either Rogers or Bell, let me point out to most of the 12 year olds posting on here that Canada is the 2nd largest country with less than the population of California.
Make sure you factor that into your whining when you consider our cost structures. Back in the day when Ma Bell and Nortell had a monopoly, the only reason Canada enjoyed the best phone service in the world (and was a pioneer in microwave technology, among other marvels at the time) was because of this monopoly. We'd like to whine about 'choice' and price gouging, but consider that there are only 3 dense markets in the entire country: the rest is virtual tundra.
But, of course, like most bitching around here, it's the downtown Toronto whiners who will say f$#k those who live in Kapuskasing or Brandon, 'we want cheaper prices' and it's our entitled 'right' to have the same deals as [insert your favorite out of context comparison geographical region that has 10 times the population.]
Andrea Costantini replying to a comment from gadfly / July 24, 2010 at 07:57 am
Back in the day when Ma Bell and Nortell had a mononpoly the Canadian taxpayer was helping fund what today should be a public utility. Jerk-off service providers like Bell should be given the privledge of operating on this utility instead of owning it. In fact you can thank the Canadian government and the good-will of your fellow Canadians that remote areas like Brandon have any service at all. It's not whining to want something better than the crap we're being served.
Brao replying to a comment from RogersMary / July 24, 2010 at 10:03 am
Seriously, what's the point in issuing this PR nonsense? It's yet another ripoff and continuous decline in Internet service by the duopoly in this part of the country. "Pay more for less", that should be your motto. Pathetic.
Brao / July 24, 2010 at 10:08 am
REPLY TO RogersMary:

Seriously, what's the point in issuing this PR nonsense? It's yet another ripoff and continuous decline in Internet service by the duopoly in this part of the country. "Pay more for less", that should be your motto. Pathetic.
JM replying to a comment from Mike Jacobson / July 24, 2010 at 10:12 am
I'm with Teksavvy as well (for over a year now) and they are fantastic. If you have a WRT54GL Linksys router you can use MLPPP with custom Tomato firmware to avoid Bell's Throttling. It's an extra $4 a month but it allows you to download torrents/video/whatever at full speed at all times.

Link to the firmware is here

I have the 200 gig plan and never come close to hitting the limit, for heavy downloaders there is also an unlimited plan.

As others have mentioned, they now offer cable internet but I find their DSL services with MLPPP activated are quick enough for me.

They also fight for net neutrality so your monthly bill actually goes to a good cause.
Jerry Cassel / July 24, 2010 at 11:57 am
They are always trying to make you believe there is a shortage of bandwidth whether there is or not. if they keep building up the infrastructure eventually there should be ample cheap bandwidth for everyone. But then they can't keep raising prices.

Remember Rogers invented 'negative option billing". I've talked to people who worked in these big corporate companies and they're greedy power hungry corporate climbers proud of every sleazy scheme to squeeze a few extra bucks out of you.
Jerry Cassel / July 24, 2010 at 12:02 pm
I meant to say 'big communications companies' not 'big corporate companies'
Oda / July 25, 2010 at 04:28 am
This is it. I will not take it anymore.

Rogers can suck my left nut and make the right one jelous.

I'm going to WIND for phone and TEKSAVVY for internet.
SH replying to a comment from je je je / July 25, 2010 at 11:27 am
"We waited 2 weeks before the technician finally showed up and that was after they rescheduled twice. teksavvy is great, just as long as you're willing to put up with one last kick from rogers."

Absolutely. I had the same experience. We moved into a new building that didn't install analog phone lines at all--they made a deal with Rogers so we would all have to go with Rogers, or pay for Bell to come in and drag wires 7 floors to the basement. Then I found out that TekSavvy is reselling Rogers cable. It took three weeks to get Rogers to come and hook it up, although my understanding is that TekSavvy's cable service is so new that there's been a learning curve in dealing with Rogers. My expectation is that they will get better at this. And they were always upfront about the status of their communications with the Rogers techs. Now that we're on TekSavvy cable, we have no complaints whatsoever.

Verdict: TekSavvy was still worth the wait.
FC replying to a comment from SH / July 25, 2010 at 11:44 am
Did you find you had any downtime while you were switching between services? Or did you set it up so that they'd overlap until the switch?
E / July 25, 2010 at 12:21 pm
If Rogers is lowering download limit, will they be lowering the price too?

why should customers willing to pay to same amount for lowered download limit.
SH replying to a comment from FC / July 30, 2010 at 12:11 pm
'Fraid I don't know--we weren't switching from Rogers to TekSavvy, we were in a building that was deviously pre-wired for Rogers (i.e. to the exclusion of Bell analog lines), but didn't actually have Rogers service. I was on Primus at our old place, and TekSavvy was the first service I got after that.

Anyone interested in the saga can read the long thread about it at DSL Reports; I entered the url as my 'website' for this comment.
SH replying to a comment from FC / July 30, 2010 at 12:11 pm
"I entered the url as my 'website' for this comment."

Or apparently not? Here's the link.
Mike W / July 30, 2010 at 01:30 pm
While they are for-profit companies there's a line between that and predatory practices they've crossed.

Heard of <a href="";>Chatr</a>? Rogers discount <a href="";>fighting brand</a> of wireless service, backed by Rogers' <i>entire network</i>, but <b>only available to ppl in the same cities as Wind, PM, etc</b>; the new entrants.
What a crock of shit.

@Derek: I also blame the CRTC, for completely selling out. Every recent decision of theirs in the ISP domain favours the telecoms at the expense of the consumer (UBB, network throttling).
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