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Cycle Butik

Posted by Staff / Posted on June 18, 2011

Cycle Butik TorontoCycle Butik is a full service bike shop on the Lake Shore in Etobicoke. They offer a wide range of mountain, road and city bikes. Cycle Butik also offers a repair shop.

Discussion

4 Comments

Mark C. / May 29, 2014 at 11:02 pm
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This shop gets a zero rating from my experience.

After popping a tube in my front tire, I decided to stop into Cycle Butik to have it replaced. Not only was I completely unimpressed by the grumpy, condescending attitude of the employee (Aussie guy) at the counter, I also ended up in an accident due to their non-thorough work on my bike.

I got my tube replaced and proceeded on my ride. About 15 minutes later, I started to feel a strong wobbling in my front tire, which is the one I got replaced. I immediately realized that the latch to secure the tire in place was completely unlatched, causing my tire to nearly fall off my bike. The guy who was supposed to service my bike didn't tighten it on properly! Unfortunately for me, the wobbling distracted me and caused me to crash into a curb and completely wipe out. Due to my accident, I suffered a scraped elbow and a sore wrist, a banged up bike, and my chain fell off.

The situation could have been worse but it should not have happened at all. I felt that I had wasted my money ($15 service fee to replace an $8 tube) and was upset that the person who treated me poorly in the first place did an equally as poor job being thorough.

I would not recommend Cycle Butik to anyone. In fact, I will warn everyone against it.
Julia / June 4, 2014 at 07:07 pm
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I agree with Mark, worst service I have ever experienced. We brought two bikes in to get tuned up, received a call that both bikes were complete I confirmed on the phone that both bikes were done, they said yes. Went to pick them up two days later guess what they only did one bike & didn't even complete everything they were supposed to do.

From the moment we went to pick up the bikes the same employee as above was nothing but condescending and rude. He didn't care one bit that they messed up and offered no apology just lame excuses. They then proceeded to try and rush through the second bike. They don't appreciate you business so go someplace else. I will never go to them again and will tell everyone I know about the shit service they provide.
Mark C. / June 11, 2014 at 10:44 pm
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I would like to add to my initial feedback. This will further prove that the negative experience I had was not a random case, but a common practice at Cycle Butik.

I decided not to call the shop immediately after my accident because I had a feeling that my complaint would not be taken seriously by the employee I mentioned in my previous post. After all, he was smug and condescending in the first place, so I had no reason to think that he would accept responsibility for his poor bike service. I decided instead to contact the shop via email the following day and it did not get any better.

I explained everything that had happened the previous day, from the negative customer service to the horrendous bike service which led to my accident, but what I got in return was completely unhelpful. The person who responded to my email (someone under the name Thomas) was very brief and unaccommodating. All he said was that he was sorry and that this was not common place at his shop, and he offered me a year of free tune-ups. I replied by telling him that I already had five years of free tune-ups at my local bike shop and that I would obviously be uncomfortable getting my bike serviced at the shop which caused all of this in the first place. I also explained that my brand new bicycle now had not only dings and scratches all over it, but that it had also sustained a dented rim from the accident. What I got back to this message was NOTHING.

Cycle Butik has now decided to ignore my emails and fails to reach a conclusion. Thanks to their terrible service, I now own a month and a half old bicycle that looks and feels much older; it has scratches scratches, dings, and a bent rim. And how do I get repaid for their poor service? With more poor service.

If you ever need your bike serviced or repaired, please do not go there... unless, of course, you want some of the worst customer service you have ever experienced and an injury to follow.
thomas / June 17, 2014 at 04:08 pm
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If you like to read something positive about Cycle Butik, just google us. Mark/Julia, again, Im sorry you feel that way.

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