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Richtree Natural Market

Posted by Liora Ipsum / Profiled on September 30, 2013 / review policy

Richtree Natural Market TorontoRichtree Natural Market has taken over the entirety of the Eaton Centre's former South-end food court. The new space right at the mouth of the Queen TTC station encompasses eleven varied food service concepts including an organic grocery mart, as well as, a cafe, bake shop, deli counter, licensed bar and numerous quick service eateries.

Richtree Natural MarketIf you remember the former incarnation, (as I do from the perspective of a one-time mall worker), you will likely recall the jumbled lines and frenetic check-out process. Now, convenience has really become key, each counter is equipped with its own point of sale machines, and ordering options like electronic kiosks, a mobile app and online ordering page can consolidate orders from the multiple kitchens for easy pick-up in one spot.

Richtree Natural MarketThe offerings are diverse. There's City Zen, a sushi shop; Queen Street Deli where sandwiches are piled high with nitrate-free meats to order; a self-serve, pay-by-weight salad bar; Happy Bowl, an Asian rice/noodle/quinoa bowl concept, Custom Grill, a burger shop; Street Eats, where the specialty is build-your-own tacos; and, Pizzeria Bosco which does ready to go slices and made-to-order personal pies.

Richtree Natural MarketI sampled a bunch of stuff, starting with the Arty Parm Pizza ($10) on a sourdough base (there's white and flax seed gluten-free crust option available too). It's sauced with artichoke parmesan spread and studded with chunks of herb roasted chicken and sweet peppadew peppers then topped with four cheeses.

Richtree Natural MarketThe Ultimate Cheese Burger ($8) is one of 15 burgers on offer, this one classically done up with Ontario cheddar, pepper jack and all organic toppings. Other more inventive burgers include a Korean BBQ burger, poutine burger and wa'sabi burger. Each is loaded onto a brioche bun with a choice of turkey, beef or veggie patty, add handcut fries for $1.

Richtree Natural MarketServed in brightly coloured melamine bowls or biodegradable take-away containers there are hearty options like the Korean Beef Bowl ($10) featuring wok-fried sirloin strips in Gochujang sauce (fermented chili sauce) with bok choy, sprouts and sheets of nori.

Richtree Natural MarketThe Foundation Bar offers cocktails, wines and beers including their own, exclusive Treehouse Draft Lager ($8/pint). On weeknights happy hour from 5pm to 7pm makes all drinks half price.

Richtree Natural MarketThe new Richtree prides itself on being a source of organic, locally sourced foods. It aspires to make good food convenient, fast, tasty and affordable. Once inside, there are different pockets of seating and interactive Fruit Ninja-inspired projections to keep kids entertained. Bonus: they offer free wifi.

Richtree Natural Market is open daily from 6am until midnight. Catering is available with 24 hours notice.

Photos by Jesse Milns



Melissa / September 30, 2013 at 10:26 am
Before closing up the old location in January, Richtree fired 50 unionized employees who did not get their jobs back at this new location. I would encourage everyone to consider a boycott of Richtree restaurants.
Benedict / September 30, 2013 at 10:30 am
IAMCHEAP / September 30, 2013 at 10:31 am
The organic food mart is overpriced - $5 for a few sticks of carrots and celery.

The sauces at Happy Bowl are salty.

Placement of plastic utensils in the same unit as the garbage/recycling is odd and a potential hygiene breech.

The flow through the restaurant and the seating arrangement seems disorganized.
TJ / September 30, 2013 at 10:35 am
There is a marked difference between the previous staff and the new staff, mainly, a lot of new younger workers here mixed with only a few older workers. the old Richtree used to have mostly older workers.

Prices are in line with the Urban eatery and quick grab and go stuff like veggies, salads, etc. are also in line with the prices of downtown supermarkets.
Gordon / September 30, 2013 at 10:50 am
Nope. Won't ever support this company again after the way they treated their former employees. Not professional at all. Food looks nice, but after multiple visits to their locations I'd much rather be served food by someone, especially at the overpriced food they serve here. What a shame, since the architects and designers look like they've done a lovely job.
jameson / September 30, 2013 at 11:00 am
I would have to agree, I would never go to this establishment because of how their past employees were treated

Not that I would ever go to Richtree anyways. I'm not a tourist.
Judith / September 30, 2013 at 11:02 am
Yep, won't ever eat here after they fired all their workers.
harry / September 30, 2013 at 11:11 am
Oh no they fired their never going to eat there...geez. No one cares and this place is going to be packed to the brim...decent beer selection as well.
Joe / September 30, 2013 at 11:21 am
Won't be eating here. They treat their employees like scum with their underhanded hiring and firing practices!
AY / September 30, 2013 at 11:24 am
If only everyone was as apathetic as harry.. the world would be a much better place
nb / September 30, 2013 at 11:30 am
I also won't ever be eating here. I won't support illegal union busting.
nb / September 30, 2013 at 11:33 am
For those that are interested, *cough* blogtos editors *cough* here is a Toronto Star detailing Richtree's alleged illegal employment practices:
Anthony Derbish replying to a comment from Melissa / September 30, 2013 at 11:59 am
wait there is a union for richtree? the joke starts and ends right there
missedthebus replying to a comment from Anthony Derbish / September 30, 2013 at 12:09 pm
Correction: There WAS a union. They've taken care of that. Another person here who won't ever buy anything from them again.
Ty / September 30, 2013 at 12:11 pm
Yeah, I am skipping over this place...I use to enjoy Richtree and the guy that served pasta dishes was always nice, but in light of the reports of firing the old employees I am going to have to pass.
Karen J. Pottruff / September 30, 2013 at 12:15 pm
Happy workers make happy customers.
Mike / September 30, 2013 at 12:16 pm
I will never spend one dime in this place. Treating employees who are the backbone as pieces of crap shows the integrity of the place.

For those who say it is not a big deal how they fired the employees one day it could be you. We all need to care more corporate greed is winning to much. Time to push back
RS / September 30, 2013 at 12:19 pm
Gordon & Melissa, do you guys have links to more info re: Richtree firing unionized employees, and generally being asshats to their workers? Not disbelieving you; just want to find out more about what happened.
mike / September 30, 2013 at 12:32 pm
nardl blarn / September 30, 2013 at 12:33 pm
This lookslike the worst. And their record with unions makes it actually the worst.
McRib replying to a comment from harry / September 30, 2013 at 12:33 pm
actually it seems quite a few people care, judging by the comments here. If you don't care about people losing their job in quite an underhanded way, fine, but don't project your own apathy onto others.

also, you're a twat.
Bill replying to a comment from Melissa / September 30, 2013 at 12:34 pm
The Union laid off 50 employees, and gave them severance packages which they and the union agreed to. If the employees have a problem, it should probably be with their union who did a terrible job representing their interests.
mike replying to a comment from Bill / September 30, 2013 at 12:37 pm
not sure of the deal. if they said they were not reopening then that could be valid. But them opening again in the same mall will new "non union" workers is a big problem.
mike replying to a comment from Bill / September 30, 2013 at 12:37 pm
and unions do not lay anyone off. The company does that
Johnny Cash 2.0 / September 30, 2013 at 12:50 pm
I used to work at a Movenpick Marché (before they changed their name to Richtree). Can't step foot into any of their establishments now, it's been ruined for me. PS. They used to brainwash their staff with motivational speakers etc. Weird place.
bring my bucket / September 30, 2013 at 01:04 pm
does this Richtree charge you a 15% service fee to eat there like Movenpick Marche did ? Not that I'm planning to eat there after hearing about their union busting strategy anyway..
Mike_To / September 30, 2013 at 01:06 pm
Funny how your article mentions nothing of the illegal union-busting they engaged in with their old employees.

I will never eat at any Richtree again unless they hire all their fired workers back with retro-pay.
Ron / September 30, 2013 at 01:08 pm
It tells you all you need to know about how far BlogTO has fallen when they will run a BJ Article on this outfit and not even have the decency to mention the union activities. Talk about burying your head in the sand. Like much of the articles lately, especially the 'real estate' ones, it seems more and more this is becoming nothing more than an advertising portal.

Can't you guys at least pretend you have some ethics left?
Warren / September 30, 2013 at 01:27 pm
In my previous career in hotel Mgmt, both domestically and internationally, both unionized and non-union, I can attest that 'hospitality' dramatically decreases with greedy & lazy unionized staff who resort to all tactics to minimize their job description. 'Above & Beyond' ... That's not in the collective agreement. Kudos to Richtree for borrowing the underhanded Union tactics to get a divorce from their situation.
crc / September 30, 2013 at 01:30 pm
forget richtree. This company isn't getting another cent from me. Along with Lah Wai Heen and the Metropolitan.
jeff / September 30, 2013 at 01:49 pm
I won't be going here, not because of the union issue but because if it is anything like the other "Marche" restaurants it is overpriced and mediocre food.
Dylan / September 30, 2013 at 03:47 pm
I hate Unions!!!!!!!

I hate the overpriced food at Richtree even more!!!!!!!!!!!!!!!!!!!!!!

Tony replying to a comment from Judith / September 30, 2013 at 05:04 pm
Are all the fired employees commenting on here??? Give me a break!
cody / September 30, 2013 at 05:04 pm
I won't eat here either after they fired all their union employees. I work nearby and went so often the rosti guy would have my order ready before I even said a word. Disgraceful.
Judith replying to a comment from Tony / September 30, 2013 at 05:18 pm
It is possible to care about something that does not directly impact you, fyi. In this case, the behaviour indirectly affects me because it undermines the floor of rights for workers that was fought for in hard-won battles, and which we should not lightly give up.
Jmons / September 30, 2013 at 06:48 pm
Glad to see the drumming of support for the workers who lost their jobs at Richtree. Now if only we could reach the thousands of zombies shambling through the mall every day...
Joe / September 30, 2013 at 07:33 pm
All of you commenting on the Union are misinformed. The new Richtree Natural Market Restaurant has great food and offers a great atmosphere. Richtree hired over 200 employees for this restaurant. They did not fire anyone. They closed a location and opened a new one. All you are doing is hurting all the great people who work there and a company who continues to invest in Toronto and its people.
Bob replying to a comment from jeff / September 30, 2013 at 07:36 pm
You should try the food. It's actually amazing.
shameonRIchtree / September 30, 2013 at 08:09 pm
I WILL BOYCOTT THIS PLACE! just read the article. terrible world we live in. whey don't we do this with teachers the next time they strike.
nardl blarn replying to a comment from Joe / September 30, 2013 at 08:28 pm
by supporting Richtree with any business whatsoever you are supporting a business which tries their hardest to pay their employees the very they can and you WILL validate this sort of behaviour by not boycotting their store.
Love it / September 30, 2013 at 08:30 pm
I love this place!!!
Informer / September 30, 2013 at 11:06 pm
Just so you all know, Richtree also owns Planet Organic, which has several locations in the country, including one in Port Credit - just outside Toronto. Please do not support this company.
jonny / September 30, 2013 at 11:19 pm
Seriously, welcome to the real world, shit happens. Boo hoo

I work by here - so would check out to see prices/quality of food before boycotting, bravo for your "paramount principles".

Daniel replying to a comment from Joe / September 30, 2013 at 11:27 pm
Sorry, not buying it dude.
Reeks too much of PR speak.
Robby / October 1, 2013 at 12:29 am
Their food is actually amazing and organic. And I love the new staff very fresh and friendly I felt the staff at the old richtree were stuffy. It's a whole different concept, whole different restaurant. I like the new one better than the old one. Healthier, Fresher,and more modern and fun. If the old staff got a severance package then I dont see what the problem is, shit happens get a new;s not hard to find a new job in the hospitality industry.
Canadianskeezix replying to a comment from Robby / October 1, 2013 at 09:58 am
"I dont see what the problem is"

Seriously? The allegation is that Richtree violated Ontario labour laws. Are you even remotely aware of what the issue is here?
rob replying to a comment from Robby / October 1, 2013 at 11:14 am
Robby: You are either a shill or a real lame. A lot of people are real ignorant when it comes to "healthy" food. Start by asking where the nutrition count is on all this "healthy" food? Those sandwiches average the same amount of salt/fat intake as a big mac burger... Also- How often is the Salad bar replenished? Everyday? You think they run out of salad everyday? Nope...They either reuse or throw away..

I dont see how its more modern and fun...shits like a maze... Im not for the previous location itself..Richtree is just a big scam...I rather eat real healthy food AND then EAT JUNK FOOD like KFC and McDonalds... realize the truth... Also..ask where its from? Organic from where? Each state has a different level...

Honestly...someone shouts the word "organic" and everyone thinks its all well. I worked at Whole Foods in Marketing and trust me, there is a lot of deceiving going on.

Also- The sashimi they get is from the same supplier of Loblaws and Longos... FYI lol.... suckerss
arlington / October 2, 2013 at 12:40 pm
I, for one, will eat here.. found non-union workers are much more pleasant.
Gloria replying to a comment from arlington / October 2, 2013 at 04:17 pm
Probably because they're afraid of being fired when Richtree decides they're too expensive to keep on.
Fred H / October 2, 2013 at 06:40 pm
Why should there be restrictions on whom a freely-operating enterprise can hire or cannot hire?Wouldn't this necessarily consolidate power in the hands of fewer workers (and union bosses) at the expense of the larger labour pool?
nb / October 2, 2013 at 07:26 pm
Fred, there are restrictions so business cannot dismantle unions by closing up shop and movie next door. Which is exactly what Richtree has done.

In answer to your second question, no.

In answer to your implied ignorance of all things legal, possibly a quick read through the employment code and/or history of unions would be in order.
Gabe / October 2, 2013 at 11:46 pm
You did a great job of going through the menu on this post BUT you never really said if the food was satisfying, tasty, amazing, good, OK, bad or bland. The photos make the food look great and its described great, just would like to know how you think it tastes.
Donnie / October 2, 2013 at 11:51 pm
Do they play Gypsy Kings all the time at this location to? Whenever I think of the RichTree Movenpick Marche experience its always Gypsy King music.
Donnie / October 3, 2013 at 12:06 am
Bamboleo, bambolea
Fred H. replying to a comment from nb / October 3, 2013 at 10:08 am
Thanks for the illuminating explanation, "nb". You answered all of my questions thoroughly and I'm sure many others will be persuaded by your argument.
Jarret J / October 4, 2013 at 02:13 pm
While I must admit that I am conflicted about this place given the union dispute, it is very hard to argue that it is a very refreshing place for food in the mall. They have made transactions quite easy with the multiple means of paying, numerous cashiers, and the food so far is quite good (the quality of the meats, produce and sweets are above average). I don't expect wonders from mall meals, but simply getting a decent meal quickly, with friendly service, is a "win" in of itself.
And the courts can handle the union dispute- in the end, it's no different than every other fast food spot they're competing with not using union employees.
Dan replying to a comment from Robby / October 7, 2013 at 03:46 pm
Wow I think that was the most blatant "fake post" I've ever read. I'm imagining a 55-yr old employee of Richtree writing that.
Nth / October 7, 2013 at 09:48 pm
Great menus.....Friendky staff..... What else can you ask for in a restaurant.
Consent / October 7, 2013 at 09:51 pm
I had lunch at Richtree today. The staff is amazing. The food is way better than anything in the mall food court. My kids loved the children interactive playgrounds.
Employee seeking new Job / October 10, 2013 at 10:34 pm
The new location is so much worse than the old one... No tips allowed(including the foundation bar and coffee market), they say it goes to charity but it just goes into the tills and to back into the safes in the cash office. They havent been paying the employees on time and when asked why its because of the 'amazing new technology' but this has been going on since before we officially opened the food court doors when we had a paper sign in/sign out sheet. After weeks of not getting paid, employees are being told they're liars and have gotten paid by some managers and others will tell the manager who was harassing the employees that they actually are still waiting to be paid. We are all so nice because they record us with audio and video and if we are found to not be giving are all they can just fire us since its been less than 3 months. Also, those who were told we will be employed full time (30+ hours per week) have to continuously beg to get another 4 - 5 hours per week just to round out hours to 25 or so. Honestly some full time staff only have 6 hours (2 shifts) per week. Look at the employees when no customers are around. We were tricked into believing an amazing new concept restaurant would be opening only to be agonizingly working in a giant food court. There's so much more but honestly, If you dont care about management and only about the food I hope you know its a lie too. We dont only sell natural organic or local food. Half the items in each station may say organic but thats just the labels. Look at the actual packaging of the food
(in the kitchen) its just regular non organic, unnatural, preservative filled product. And Richtree doesnt even recycle yet we act as though we're all about GOOD. Take a second to look past the flash shiny bright tv screens. Its like a giant false advertisement. Ya it tastes great but NO its not good for you. Example: One slice of cake has 700 - 2000 calories. :( Hmm.. natural but in no way good for you... the coffee isnt organic or fair trade. Sorry to rant but it's really just a lot of lies upon lies.
MGL / October 10, 2013 at 10:53 pm
I won't eat here either. Fluffy reporting blogto.
JasonW / October 29, 2013 at 06:29 pm
Good for RichTree and getting rid of unions! Unions made workers greedy and lazy. They should try competing with their skills or upgrade their skills to become more competitive rather than through collective bargaining. If these workers were so great, I'm sure they'll find another job. If their abilities are comparable to an average McDonald's employee, then too bad, maybe they should go back to school, learn a trade, or find another chain restaurant and ask for a lower wage.
J replying to a comment from Employee seeking new Job / December 5, 2013 at 09:03 pm
The coffee is fair trade and organic, you can read the packaging of the beans as I did (just ask and they'll give it to you). Canada has strict rules on labeling things organic. Cake is still cake, organic doesn't mean less calories. Full time in Ontario is 35 hours. I got a tour of the kitchen and the meat boxes and bread bags were all from local sources.
TMA / January 21, 2014 at 08:52 am
Horrible décor would not eat here. Miss the old look of Marche. So sad Movenpick Marche has gone down in quality from the original Swiss-European-tasty place to eat from long ago. Anyone remember Movenpick south of Eaton Centre when they were an independent restaurant with the dessert trolley and great service? Miss those days.
caroline悦 / January 29, 2014 at 01:43 am
Unions are an archaic institution. The current staff is very helpful.
Anyways, the food and atmosphere is amazing for a food court(better than the one at promenade), I would encourage people to actually try it out. They have beers and wings for $6!!
Jally / February 16, 2015 at 09:25 pm
I bought a meal from the little To-Go section in the corner by the TD ATMs and took a seat within their confines to eat it. A few minutes later a Richtree worker came over to tell me I was not allowed to eat there because I wasn't eating Richtree food and asked me to leave. I argued with her for about 5 minutes that I had just bought the food from their To-Go section but she was adamant that I leave. Safe to say that I won't ever step foot in this place again.
Unhappy First Time / July 24, 2015 at 01:16 pm
First experience at Happy Bowl. I told first Lady I'd never been before, can you explain the menu. She told me to read it. I decided and she took my order. Cashier couldn't open cash without a password. As she kept loudly repeating "password" the other lady walks away. The food is slopped into a bowl. Cashier starts to fill my bowl with broth and I say "that's enough"... she disregards what I say and fills it with broth... repeating "soup". I again repeat "I said I didn't want that much". She laughs, slams the lid on and walks away.

Besides the kitchen is an absolute mess and the over priced options... I won't eat here again

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