Restaurants
Le Petit Castor
Le Petit Castor has opened in the old Thai Magic location in Rosedale and already has locals clamoring to get a table on Saturday night. This is THE place to see and be seen at the moment. The owners have done wonders making the place over into a cozy but stylish "gastropub", complete with rather pricey favourites like chicken wings, steak frites and mac and cheese.
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I am writing to you to review the events of January 29, 2009, my only visit to Le petit castor. I arrived for a 7pm reservation at 7.15pm, 15 minutes after my fellow diners. I went to the booth we were assigned, table 20, and greeted my friends. I was then approached by the hostess/server who offered to take my coat. She at no time made any mention of the lack of a secure area or coat check, or point out that she was only offering to hang my coat on unsupervised hooks that are accessible to all guests as well as staff. We ordered dinner, ate dinner and paid, our bill totalling $360.70 plus gratuity. At this point, we went to retrieve our coats and it was then that I realized my coat had not been placed in a coat check. My coat
was nowhere to be found, the employee who took it unfortunately could not remember where she put it, said she logged it, but it showed two places where it could be. It was in neither place, nor was it on any of the other hooks in the restaurant. After an hour-long search, I left the restaurant without a coat. To this day, my coat has not been found or turned in.
You, as the employer and owner of Le petit castor, are responsible for the actions of your staff. You stated in a letter to Sean O’Shea of Global Television that “Le petit castor does not have a coat check. We don't have room for one. We have coat hooks that people can use but they are responsible for their personal belongings.” I’m concerned that you are not aware that I did not hang my own coat. In fact, your staff offered and took my coat and hung it up. She took the responsibility by offering to take my personal belonging in the first place. You also state, “And since we don't have a coat check we don't have a record.” This is something else that has not been acknowledged or brought to your attention – your staff logged it, therefore this is a record and by doing this you have assumed responsibility. You point out in your letter, “we would be out of business if we handed out money to people without a record of anything”, which makes one wonder whether this has happened before, and if yes, you still had your staff offering to take coats/and or personal belongings, and establishing a system by logging the location of said items. I am victim of that negligence and am without a coat, one that retailed for $590.00, plus 15% taxes, totalling $698.50.
Worst still, the first 'comment' posted here was in 2009 and the place still doesn't have a web page. Got to wonder.
It's too late for you, but people need to respond to this crap appropriately. Stop it with your useless letters and online complaints.
You tell the idiot bouncer that he's violating the human rights code and demand a response from management. When you don't get one, you file a complaint to the Human Rights Tribunal of Ontario (very easy) and wait for them to take care of things. Several months later you have $5000 and their name publicly identified as bigots. And they have to go through the hell of trying to figure out how to response.
Coat guy, the employee obviously took responsibility for your coat and failed to warn that it wasn't secure. They owe you a coat. Coats, especially if you are a typical LPC patron, can cost thousands of dollars. You send a demand letter with a statement of claim that you say you will issue if you don't get the $5000 for your lost Burberry in 10 days. They don't reply? Taken to court, get a judgment, and garnishee their meager profits or put a lien on their trust fund Muskoka cottage.
Make them spend thousands of dollars and hours as payment for what they did to you. Or, if you want to be nice, Twitter about it widely for a good public lashing and give them a day or two to make good before you go legal.
Hardball people, that is how deal with shitheads.