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Restaurants

Kyoto House Japanese Restaurant

Posted by Staff / Listed on September 25, 2009 / review policy

Kyoto House Japanese RestaurantKyoto House is a relatively new addition to restaurant row along Dundas East near City Hall. The main attraction here is the all you can eat sushi deals for lunch and dinner; although a la carte is available as well.

Discussion

14 Comments

Ray / January 1, 2011 at 10:38 pm
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We frequently go to Kyoto House for all-you-can-eat sushi. Some might even say we go there excessively. They are usually quick to serve their food, I didn't get sick from their food, and their service was not abysmal. More importantly, this restaurant was convenient to walk to after work.

However, there was an incident that happened on the night of December 23, 2010; and after learning of our experience you will come to realize how we could never come back to that restaurant again. We ordered our usual platter of sashimi that night. Upon reaching for a piece of white tuna sashimi, there was a single strand of pubic hair on the underside of the fish. Trying to rationalize the discovery, my friend and I suggested that the hair could have fallen off of somebody's head, or perhaps it was from a beard. But after a quick scan around the restaurant, none of the kitchen or hosting staff had hair that resembled the indisputably coarse and wavy texture of pubic hair.

After hailing the waitress, we told and unveiled to her the pubic hair and the tainted sashimi piece. The waitress was quick to remove the offending platter, and promptly showed the three sushi chefs (while being carefully scrutinized by myself; since the sushi bar is open to the rest of the dining area). I was apalled to find that they all chuckled over the incident like little schoolgirls, until they realized that they were in an open kitchen and scanned the restaurant; Upon locking into my discerning glare, they correct themselves and the waitress reapproaches our table to offer a deal. To compensate us for our atrocious finding, they were going to graciously waive us the HST of 13% off of our bill. While dry-heaving and holding back vomit, I began to wonder if she would take me up on the offer of giving her $2.47 if she allowed my friend and I to spectate while she ingested the unsightly hair with a piece of white tuna growing off the side of it. Instead, I reiterated the fact that we are frequent customers and that 13%off does not equate to the repulsive experience we had that night. I further asked to speak with the manager. The waitress comes back with someone who seemed to be another fellow waitress and she was quick to comp the meal for myself, but not my friend. It was infuriating to know that this was the best that they could do. As we leave the restaurant, one of the kitchen staff gives me a smirk...

needless to say, complaint filed to DineSafe, food premises inspection and disclosure. for better or worse, i can safely say that I will never be going back to Kyoto House for japanese food again.

-the writer is currently undergoing careful reintroduction of japanese foods into his dietary regimen; checking both sides before consumption
Ray / January 1, 2011 at 10:38 pm
user-pic
We frequently go to Kyoto House for all-you-can-eat sushi. Some might even say we go there excessively. They are usually quick to serve their food, I didn't get sick from their food, and their service was not abysmal. More importantly, this restaurant was convenient to walk to after work.

However, there was an incident that happened on the night of December 23, 2010; and after learning of our experience you will come to realize how we could never come back to that restaurant again. We ordered our usual platter of sashimi that night. Upon reaching for a piece of white tuna sashimi, there was a single strand of pubic hair on the underside of the fish. Trying to rationalize the discovery, my friend and I suggested that the hair could have fallen off of somebody's head, or perhaps it was from a beard. But after a quick scan around the restaurant, none of the kitchen or hosting staff had hair that resembled the indisputably coarse and wavy texture of pubic hair.

After hailing the waitress, we told and unveiled to her the pubic hair and the tainted sashimi piece. The waitress was quick to remove the offending platter, and promptly showed the three sushi chefs (while being carefully scrutinized by myself; since the sushi bar is open to the rest of the dining area). I was apalled to find that they all chuckled over the incident like little schoolgirls, until they realized that they were in an open kitchen and scanned the restaurant; Upon locking into my discerning glare, they correct themselves and the waitress reapproaches our table to offer a deal. To compensate us for our atrocious finding, they were going to graciously waive us the HST of 13% off of our bill. While dry-heaving and holding back vomit, I began to wonder if she would take me up on the offer of giving her $2.47 if she allowed my friend and I to spectate while she ingested the unsightly hair with a piece of white tuna growing off the side of it. Instead, I reiterated the fact that we are frequent customers and that 13%off does not equate to the repulsive experience we had that night. I further asked to speak with the manager. The waitress comes back with someone who seemed to be another fellow waitress and she was quick to comp the meal for myself, but not my friend. It was infuriating to know that this was the best that they could do. As we leave the restaurant, one of the kitchen staff gives me a smirk...

needless to say, complaint filed to DineSafe, food premises inspection and disclosure. for better or worse, i can safely say that I will never be going back to Kyoto House for japanese food again.

-the writer is currently undergoing careful reintroduction of japanese foods into his dietary regimen; checking both sides before consumption
Ben / January 10, 2012 at 07:13 am
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I go to Kyoto House for one reason: The Crunch Rolls. They are these amazingly simple rolls that taste spectacular! It's a combination of tempura crunch/crisps, spicy mayo, and honey, mixed together and rolled into a sushi roll. Sounds simple, but it's simply divine! I've been to many AYCE restaurants in Toronto and found nothing quite like this item, and I've been going to Kyoto House ever since this discovery.
Kim / May 18, 2012 at 12:10 pm
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My friends and I, like Ray, used to frequent Kyoto House regularly. Until we found a RAZOR BLADE in one of our servings of green tea ice cream! The manager offered no apologies, citing that their ice cream was purchased from a third party, and therefore, Kyoto House was not at fault. This may be true to an extent, but to offer no apologies? Were we supposed to EAT the blade? Was it necessary to make us pay for the unpleasant experience? Haven't been back to this establishment since that debacle.
Rahdoo replying to a comment from Kim / May 18, 2012 at 04:06 pm
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Maybe they try to serve you the hari-kari special by mistake. Use blade to cut dinner bill to shreds in front of owner.
Sale / September 5, 2012 at 12:07 am
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Spicy Salmon Rolls? More like mush rolls. Worst sushi in all of the GTA.
Bob / October 16, 2012 at 05:22 pm
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This is by far the worst sushi I've ever had. I was there once and remember it being decent. The second time, I didn't enjoy a single thing. Small AYCE menu, cold miso, mushy rolls, and weird tasting fish. I won't be back a third time. So shocked this is #4 on BlogTO. Kyoto must pay well.
Johanna / August 8, 2013 at 01:28 pm
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Went there recently and the service was quite bad. Food took a long while to arrive. The food wasn't all that impressive either.
glenn auyoung / August 28, 2013 at 10:38 am
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I have came a few times,your sashimi is the best I ever taste,it is very fresh and very good portion,I will come back for it soon!
glenn replying to a comment from Ray / August 28, 2013 at 11:04 am
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What more do you want,your meal is free,it was something wrong with your meal,not your friend,they did the proper thing!
bruce replying to a comment from Ray / August 28, 2013 at 11:08 am
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Replying to a comment from ray,just chill man,you got your free meal,what more do you want!
james / August 28, 2013 at 04:57 pm
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Amazing sushimi,very fresh and good portion,great value for the money,I will return it soon!
Railfan Man / September 27, 2013 at 10:34 am
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Bleck. We went here a couple of weeks ago and ordered a sushi platter. The salmon was full of sinew and impossible to bite through. The rice was overcooked and everything was bland. I will never, ever go here again. One of the worst Japanese meals I've had. Grab McDonald's for a better culinary experience.
kim / November 2, 2013 at 06:23 pm
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I love Chicken/Salmon Teriyaki here. All else are so so.

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