Restaurants
Fat Cat Wine Bar
Fat Cat Wine Bar has two locations in Toronto including this one on Roncesvalles. As would be expected from the name, they offer many wines by the glass (3oz or 6oz) and feature a menu heavy on shareable plates including glazed pork belly, smoked salmon and antipasto.
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Their menu is Tapas focused, and the thing about tapas is timing. If I order 3 plates and I'm sitting at a small table (and their tables are small) don't bring them all at once! They brought them all at once. And both 2 times 2 glasses of wine, when we asked they be timed to match the dishes.
Sort of a duh moment.
It's the kind of thing could be fixed by a change in the kitchen (maybe the sous was working that night) and letting the server move on to Kelsey's where they belong. For all I know this resto has made those changes already and it's alright.
Nice wine list, though.
I had an evening with friends at Fat Cat and the service was horrible. The waitress looked angry and resentful the whole time. Every time we asked for something we felt that we inconvenienced her. She made faces and was telling us we should synchronize our orders. I will not return despite the beautiful patio and if you like your server smile once in a while, stay away from Fat Cat!
4 of us went out for dinner @ the italian place on queen but it was full.
So we decided to support roncey and were disappointed.
- good wine, but the price on my bill didn't match the pice on the menu (issue was fixed after I pointed it out...and I am not a guy who usually checks his bills - aka I roll.)
- Insanely small size portions make hotel soaps look like noah's ark
- each micro portion? $12 minimum
- over charged on my corrected bill for
- $200 bill for 4 of us with a $40 bottle of wine was not what any of us were expecting
- Free dessert (to apologize for the 2 billing issues) was delicious (chocolate mousse)
- Bread was endless and yummy and $2.00 for the first basket
- The dip was amazing
- $20 for approximately 20 potato slices = mad irishman
Fat Cat also turned me onto olives~! Now I'm hooked!!
First contact with female server - attitude. Get seated and asked if we need a minute, which we did....20 minutes later our drink order is taken. Service was horrible, the food UNDERWHELMING.
Every time we needed something we had to ask, and the servers seemed positively resentful that we even existed. We had to bring our credit cards to the bar, which was met with more attitude.
First time in my life I've left NO TIP! Too bad it's so terrible because it has a lovely patio.
What began as a pleasant experience with a friendly server ended in a lobster with black sludge pouring out of it.
https://fbcdn-sphotos-a.akamaihd.net/hphotos-ak-snc6/250160_10150203512575748_501525747_7207408_6480068_n.jpg
It was extremely unappetizing - the staff insisted with a smile that it was completely normal and didn't offer to replace the item or take it off the bill. One claimed this black goo was her favorite part.
While it may be the case that this occurs occasionally in lobsters (I've eaten lobster my entire life and have never seen anything like this) when a customer can't even stomach looking at the item - let alone consume it - the establishment has a duty to serve the customer a replacement or offer to take it off the bill. Two servers weighed in on it and both didn't take initiative to make their customer happy with their meal.
Massive fail on their part - shame on these servers. I hope saving the replacement cost of this item, losing a tip coupled with a unfavorable photo of their food on the internet was worth it. Welcome to the internet age Fat Cat!
Thanks for weighing in. After the experience at your establishment I showed the photo to two other chefs who indeed confirmed that the lobster was under cooked.
Your servers, however, didnt say it was eggs- they both confidently and incorrectly described it as tomalley. I'm aware of the eggs being a delicacy - but that is when cooked- so you don't score any points for mentioning that. It also should have served as a red flag for your servers the item should have been replaced (as if a disgusted customer wasn't enough.)
Standing by a servers decision to do nothing in this instance clearly highlights a serious issue with customer service at your restaurant.
Thanks for your input.