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News Flash

TTC station managers coming to downtown stations

Posted by Robyn Urback / September 13, 2010


The first phase of a program to implementation station managers at eight downtown subway stations has begun.

The new station managers will be available for customer information, respond to delays and emergencies, report on station maintenance and cleanliness, and support station collectors. They will be located in three zones; one at Union Station, one responsible for King and Queen stations, and one responsible for St. Andrew to Museum stations. There will be nine station managers in total, sharing shifts from Monday to Saturday from 6:30 a.m. to 10 p.m., and on Sunday from 9:30 a.m. to 1 a.m.

Finally, a worthy TTC expenditure?

Discussion

12 Comments

Bartek / September 13, 2010 at 01:28 pm
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Great news.

Now, queue the wait before some idiot commentator says this will just increase their fares in the future. You can't win at all when it comes to the TTC.
KL / September 13, 2010 at 01:30 pm
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Shouldn't "TTC managers" be doing something like this already?
Amanda / September 13, 2010 at 01:37 pm
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I commend the TTC for implementing one of the recommendations from Customer Service Advisory Panel, but the execution of this seems a little off.

I realize the first part of this plan focuses on stations in the downtown core, but couldn’t they place a few north of Bloor, and also along the Bloor-Danforth line? At the very least, there should be one at Bloor/Yonge, the intersection connecting the TTC’s two main lines.

Also, why are station managers available until 1 a.m. on Sunday, but only until 10 p.m. Friday and Saturday? Wouldn’t it make more sense for that to be swapped, given that Friday/Saturday nights are presumably busier in terms of TTC ridership?
AV / September 13, 2010 at 01:45 pm
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"The new station managers will be available for customer information, respond to delays and emergencies, report on station maintenance and cleanliness, and support station collectors."

The only thing they'll manage to do is waste more money in bloated TTC mgmt costs.

Hilarious... a station manager. What really are they there for??? We've had digital signage for a long time now now, so these positions are straight redundant.

And "support station collectors"... right. So now they'll be the person distracting the collectors while I try and buy tokens, and not just their union chums as per usual?


Bravo TTC. Bravo.
Mark Dowling / September 13, 2010 at 01:48 pm
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None at Bloor?? Fail.

Not wild about the sharing between stations either - how is a manager supposed to be "available to customers"? If the TTC has invented a teleport then it should also be "available to customers".
bob / September 13, 2010 at 06:11 pm
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hold on a minute, ticket booth collectors should already be responsible to do all of this.

Those booths really are designed poorly - no communication at all, no space at all. That's something TTC money should go to (together with countless things.

It's funny, the London Tube and Paris Metro used to hire people to come to Toronto to see a transit system that 'worked'.

Now look at the TTC...
bullring / September 13, 2010 at 07:52 pm
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Best thing I ever did was move within walking distance to work.

The TTC is that bad.
Leemaj replying to a comment from bob / September 13, 2010 at 08:24 pm
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Bob - The London Underground now has several employees roaming its stations assisting customers. I think the TTC is now trying to catch up, and this is one small step.
Daniel / September 14, 2010 at 11:44 am
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great idea but useless in the grand scheme of things. the system is broke (both mechaically and financially). this "manager" will be as powerless as the normal station collector. what are they going to manage?
Edison / November 29, 2012 at 11:50 pm
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doorhandle replying to a comment from Bartek / November 30, 2012 at 01:27 am
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17 mins.
doorhandle replying to a comment from Bartek / November 30, 2012 at 01:28 am
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17mins.

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