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Fitness Clubs

Extreme Fitness

Posted by Staff / Posted on January 25, 2008

Extreme Fitness
Extreme Fitness is a ubiquitous fitness club chain in the Toronto area that now has six locations including the one pictured above on the Danforth. The gyms are generally clean, spacious and feature the latest weight and cardio equipment. At their Richmond Street club they offer Yoga Twister, a new spin on yoga not to be confused with Naked Twister.

Discussion

818 Comments

Larry / March 16, 2008 at 01:40 am
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would not recommend this gym-unfriendly un ethcial tactics
Larry / March 16, 2008 at 01:40 am
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would not recommend this gym-unfriendly un ethcial tactics
Carrie / March 19, 2008 at 02:11 am
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Would not ever use this gym. Head Office does NOT exsist for assisitng in any complaint- no phone number or mailing address.
Very unethical.
If you wind up messed up in this; call your credit card company, change cards, call the police Fraud unit, Consumer Protection Agency and the Better Business Bureau.
/ March 31, 2008 at 03:45 pm
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I am a member of the Pickering location and after they double charged me for a month now I am waiting for the refund for more than 2 months.They filled out all the forms but for more than a month now I tried to talk to the manager but, conveniently he is always extremely busy.I will NEVER recommend this gym to someone.
Dan / April 1, 2008 at 04:49 pm
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I don't recommend joining Extreme Fitness-Richmond (nor the others). The club is very crowded. You have to leave your member card at the front desk when you arrive and often have to wait to get it back when you leave. If you forget to pick it up, they throw it out at the end of day so you have to pay $12 to get it replaced.

Their strategy is to get people as many members as possible to join. Once in, you?ll have pay monthly for a 9 months (I guess that?s what they mean by advertising no annual contract). Once you do join, they?ll put on the high pressure tactics on to get you to dish out more money on personal training.

If you use machines, good luck getting one. The air quality systems in the spinning and aerobic classes haven't worked since the club opening. I don't think it will ever be working.

If you do aerobics classes, there is constant flow of people walking in and out of the classroom to get equipment. It's disruptive. Why you would store the equipment in the class as opposed to outside the class (like every other gym) is beyond me.

Bottom line, they seem like an honest and professional organization. Don?t be fooled this is just another fitness scam.
DanforthDistress / April 2, 2008 at 05:33 am
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I have been a member of the extreme fitness danforth location for nearly two months now. After a rather stressfull encounter (the "assessment" with the "personal trainer" who deemed my diet poor and my lack of personal training unsafe) I was suckered not only into the 70 dollar a month membership, but for 300 dollars worth of personal training. This was done by nothing less than scare tactics are far as i am concerned. I am very upset with how they deal with clients. When i tried to back out of the PT they bullied (for lack of better word) me into keeping it. As far as i am concerned, my trainer got his certification out of a cracker jack box. I am a nurse and I am more qualified to train than my "trainer" is. I want out of my contract, and at this point, cant figure out HOW I will be able to get out. Has anyone ever sucessfully broken a contract with these soul-stealers?
/ April 6, 2008 at 02:15 am
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I am use at the pickering location, and i would definatly not recomend it to anyone(and i work there) the sales people and the GM are very un ethical and will use any tactic to screw you over, this is a warning to anyone who is thinking about joinging this gym, if it wasn't for the sales people who work there i wouldn't be saying this but unfortunatly the extreme fitness in pickering is a complete joke of a place to work at, its hoestly the worst scaming i've seen.
DanforthDistress / April 7, 2008 at 12:34 am
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To the person who works at extreme in pickering, you're on the inside, how can i break the contract? IF i tell them i'm moving and i dont really move, do i get allowed out?
/ April 7, 2008 at 06:39 am
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unfortunatly no, they will want u to prove that ur moving, like a new address or a ticket showing that ur leaving "the country" otherwise they wont break the contract, the only way out is using a medical reason but even with that u will still have to provide a doctors note saying that u will not beable to do any physical attivities. but even then i still wouldn't trust them.
Megtoast / April 9, 2008 at 01:50 pm
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I have realised that numerous people have been riped off, mislead, lied to amonts other things. Lats night at extreme fitness danforth there was a screaming match between a sweet old man and the young university aged employee at the front desk. Extreme Fitness had withdrwed nearly $2000 from the man's with permission or explanation! She was EXTREMEly rude to me when I asked her a simple question. I am a new member there an all ready wanna pull my hair out. I feel like i have been taken advantage of! Please join my efforts to EXTREME SCAMMERS to and end!!!http://www.facebook.com/group.php?gid=6368482280
Stu / April 9, 2008 at 03:39 pm
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To Megtoast, at the danforth gym was it some asian woman who yelled at you? just want to see if we got treated the same by the same person. i wouldn't recommend this gym to anyone they all a heartless companies and just want you to shell out your money.
Luna / April 10, 2008 at 07:50 pm
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I do not recommend this gym to anyone, they have riped people off in the past and do not be fooled by their offers, in the end you will pay the same amounts, occasionally even more. If you are with them, they will probably end up taking money from your account even when your account has been frozen or expired. Getting in touch with the manager is another story.
julie / April 15, 2008 at 05:19 am
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I have been at the Richmond street location since day 1. I gotta tell you it has been the best gym I have ever seen in toronto and i have been to alot of them. There are a few hiccups with the building but the guy Gord (who seems to live there) always delivers every time I ask for something. I asked for more weights cause there werent any in the beginning. Then they got MORE then enough. They got extra equipment in when I complained that they needed more. I atleast found the staff helpful and give good answers to my high demands. No health club is perfect but this one is the closest so far. Worth a look and a consideration for sure. Pricing is around 50-60
/ April 18, 2008 at 04:18 am
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This is for anyone who thought there wasn't a head office for Extreme Fitness.... There actually is and its the Thronhill location thats there head office and for anyone who might want the number for them its (905) 709-1248 or for anyone who might want to talk to the president his number is (416)666-4498 ext 252. just figured people might want to know.
Prizewinner / April 18, 2008 at 09:11 pm
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I raised a large amount of money for a charity and I ended up wining a free membership to Extreme Fitness. I was shocked at how quickly the sales girl's attitude changed when she figured out that I didn't have to pay. She was rude and rushed me through the entire registration. I get it that there is so commission on $0 but I did not deserve to be treated so poorly. She handed me my package and practically kicked me out of her office when the whole thing was done. The only time she paid the closest bit of attention to me was when I mentioned that I worked for a large company which currently didn't have a corporate gym. When the free year is up I will absolutely switch gyms!
/ April 23, 2008 at 04:32 am
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I find Extreme Fitness extremely unpleasant to deal with. Their advertising insists that there is NO ANNUAL CONTRACT, and their advertising keeps showing up in my mail. When you are signing up they say you can sign up for the no annual contract if you are willing to pay around $130/month for access to only one location and no towel service. Alternately, you can pay $76/month for access to the 6 less nice Toronto locations, not the two "premium" ones.

What about the two premium ones? If you want to go to them too, that will cost you around $130/month.

So let me get this straight. Access to the all of the gyms, including the nicer ones, is about $130, or I can use the less nice gyms but get the towel service for $76 per month, so obviously that's the better deal.

By the time I ended up signing the contract, I understood that the cheaper fee was for the cheaper gyms, and that the higher fee was for access to the premium gyms. At no point did they EVER make it clear that was I agreeing to a ONE YEAR CONTRACT WITH NO CHANCE OF ENDING IT EARLY. After all, everywhere you look you see the words "NO ANNUAL CONTRACT" stated loud and clear, so it didn't even occur to me that I could possibly be locked in for a year.

The reason this scam is so successful is that you never have the opportunity to review the pricing schemes in writing. They do not post them anywhere publicly. The only way to find our their current rates is to know what to ask.

SO, BE WARNED: A membership WITHOUT AN ANNUAL FEE COSTS AROUND $130 PER MONTH, is only good for that one gym, and excludes towel service.

By accepting their "cheap" membership rate of $76/month YOU ARE AGREEING TO AN ANNUAL CONTRACT.

Signing up for access to the premium gyms also costs around $130, and ALSO INCLUDES AN ANNUAL CONTRACT.

NO CONTRACT = ONLY ONE LOCATION, NO TOWEL SERVICE, AND VERY HIGH MONTHLY FEE.
Gabe / April 27, 2008 at 04:48 am
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Extreme is in big trouble do not join.
There losing money and probaly going to sell quick
Gabe / April 27, 2008 at 04:48 am
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Extreme is in big trouble do not join.
There losing money and probaly going to sell quick
B.M / May 2, 2008 at 05:37 am
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Extreme Fitness is a lieing SCAM! The representatives sweet talk you, and lie to your face to get you to sign a membership that gets you bounded for 9 obligatory months.

DO NOT JOIN THIS GYM AT ALL! BUY EQUIPMENT AND TRAIN YOURSELF AT HOME! IF YOU CARE ABOUT YOUR HARD EARNED MONEY, STAAAAAAY AWAAAAAY!!!!!!
torontolori / May 15, 2008 at 08:09 pm
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All this company cares about is making money! I had a hard time canceling a membership even after the year was up. The Danforth location is run by some young kids who are rude and don't know the first thing about customer service.

I have been a member of many other chains and I have to say this was my worst experience by far.
ch. Asad / May 17, 2008 at 06:51 am
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Michie / May 19, 2008 at 05:18 am
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DO NOT SIGN UP FOR EXTREME FITNESS!
They are scammers.
Once you join you only have about 9 or 11 days to cancel your contract.
The saleswomen lied right in front of my face. Before I signed the contract to have a membership I recall asking if there are any fees I have to pay when I freeze my account. She said no.
My sister recently froze her account at Extreme Fitness. Extreme Fitness charged the gym membership every month. They say that they are going to give her 4 month credit so when the membership expires. She had 4 months to workout for free.

I CANNOT WAIT UNTIL MY MEMBERSHIP EXPIRES.
extremer123 / May 19, 2008 at 05:29 pm
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as a gym its great; at the least the thornhill location is. Very well kept, clean, top-notch machines, and for the most part, friendly staff. In terms of their "bait and switch" style of advertising, its not ethical. their aggressive sales tactics aren't ethical either. the way they advertise "no annual contract" isnt ethical. however, we live in unethical times where businesses and corporations will do anything to make a quick buck. So the answer: be smart. Don't sign up for a 1 year contract and use the direct deposit method of payment. Heres what i did; i wrote 12 post-dated cheques for each month of the 1 year contract. You still have all the benefits that the other payment methods offer, just without the bullsh*t. Be smart everyone, ask questions, and don't let these sales people persuade you to buy things you don't actually need/afford
Tom Gorzyk / May 20, 2008 at 05:11 pm
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Those fools tried to sucker me into signing a contract. I was looking for a gym, I filled out a ballot for a 10 day pass at the GNC store in the Eaton Centre.

The next day, they phoned me to say, I won a "prize". I phoned back, and the "prize" was 4 months free, provided I sign a 1 year contract. So you would think it would be 16 months, and you pay for 12. Nope. 4 months no payment, and then you only pay $96 a month after! $96 a month!! Insane. So I told the guy no, and he went down to $76/month. From this point, I had a feeling Extreme Fitness was scuzzy.

I went to the gym to take advantage of the 10 day pass. The 10 day pass was only valid for 1 day, because I did not want to sit down with an associate to "talk" about a contract! Pathetic. The guy had the nerve to tell me, I did not workout enough, then tell me the pass is only valid for 10 days IF YOU SIGN SOME PAPERS. Absolutely disgraceful. After reading the horror stories, I am lucky, that I did not fall for their BS. Someone needs to create website, and inform people about this company.
To Brooks, and Joel at the Extreme Fitness location at Yonge/Dundas, you are scum. I hope you guys go out of business soon!
Chui / May 22, 2008 at 09:44 pm
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I will admit that I feel very stupid when I signed up with Extreme Fitness. They take on to being fast paced so they get you to sign their papers/contracts. It's almost like signing a deal with the Devil (or grotesque being of evil). You see the good side to it, then it rears it's ugly hidden details of what you signed and you're totally screwed over.

Now I'm half freaked at what the hell is going on. See, there is a mistake on my contract (personal trainer/nutritionist) with the payment amount I owe and how it will be done, and I just notice this by the time I got home and looking the paper over. It seems as though no will fix it, because they want the mistake to stay there and take what they can until it gets really serious.

I must be a laughing joke to them by now. By the way, how does an 18-year-old deal with getting something like this corrected? I've never dealt with this type of problem before. Do I go to the BBB or police unit in the fraud department to check is out or something?
unknown / May 28, 2008 at 06:51 pm
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Wow and to think that I wanted to join Extreme Fitness. Thanks for all the honest posts, I will now consider other options.

UNKNOWN / May 30, 2008 at 10:56 pm
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DO NOT JOIN ANY EXTREME FITNESS GYM.

THEY ARE SMOOTH TALKING, AND WANT TO RIP YOU OFF. ALL OF THEIR "SPECIAL PROMOTIONS" ETC. ETC. COME WITH STRINGS ATTACHED... THO THEY WILL TRY AND TELL YOU OTHERWISE.

even if they give you a "grace period" or "trial period" where if you cancel within a certain time you will not be charged, DO NOT DO IT. They will make you write a check, or at least sign something- DO NOT DO IT! It is possible to cancel, and they are required to do so within the time indicated on your contract, GOOD LUCK trying to get in touch with the person that can do this for you.
I called and went into the location 5 times within 3 days attempting to cancel before I was charged, and the manager was "unavailable" or "just stepped out" or "not in"... they gave me the run around, hoping the period would run out and they could charge me.

I finally lost it, threatened to file a complaint with the BetterBusinessBureau (which I am still going to do).. and I finally was told my membership had been cancelled and I would not be charged. I decided to still put a stop payment on the check I had given them, not willing to risk it, and totally NOT trusting a word they'd say.

Ignore all their flyers, sales reps, and "promotions" because they have it down to a FINE ART- they know what they can "promise" and how to say it so that you think you are getting a deal- you are not, and they will give you the run around the second you come with a complaint.

In my experience with ethical and worthwile businesses of any sort- they WELCOME complaints and deal with situations properly and promtly because they do not want to upset the customer- They want to be the best they can be. This is absolutley NOT the case with Extreme Fitness. That alone sends up red flags. Any company worth dealing with will respectfully deal with complaints and less than ideal situations. Extreme will just give you the run around and be horribly rude.
Luisa / June 5, 2008 at 01:25 am
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I just joined today and have read your comments. I am thinking of cancelling my contract. I wonder if they will give me a hard time.
Tim / June 5, 2008 at 04:05 am
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Here's a link to a more recent article on blogTO:

http://www.blogto.com/sports_play/2008/05/extreme_fitness_extreme_ripoff/
Christine / June 11, 2008 at 04:27 pm
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Complaints can be made online to the federal Competition Bureau (http://www.competitionbureau.gc.ca/epic/site/cb-bc.nsf/en/home) or the Ontario Ministry of Government and Consumer Services. These ministries have the power to force companies to end their deceptive advertising practices.
/ June 12, 2008 at 08:33 pm
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I had joined extreme fitness recently and had my consultation which by the way is a way to try to get anyone to join their personal training i felt pressured by comments from the staff oh come on you can't afford this much a month I had ended up joining. Two days later i went in to cancel it later that month i was charged nearly two hundred dollars went back in to get my money back didn't even want to help me very rude said i had not cancelled it and too bad they will continue to charge me every month not even willing to do anything for me i have never been treated so poorly in my life is this how you treat paying customers my membership is now costing me over two hundred a month i can't afford this you would think if i am paying for a package i don't even want they would call and try and set something up with me nope they just take your money and ignorantly treat you like a piece of shit if anyone knows how i can stop this or get some kind of response from even head office it would be greatly appreciated....
Allison / June 14, 2008 at 05:23 am
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thanks for posting all your comments. I was set to join their club but after reading all the bad experiences people have had i am not going to join anymore. I feel really sorry for what everyone has been through.
xterratmc / June 17, 2008 at 06:09 am
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The President and CEO of Extreme Fitness is James (Jim) Solomon, who is from NYC. There are so many people out there with so many problems with Extreme Fitness, lets get together and bring them down. Yes, what they do is illegal. That's right, it is illegal. What each of you needs to do however, is bring a complaint. Start with a written letter, fax or email to the Better Business Bureau. Flood them with letters of complaint. Next try the City licensing Inspector's office, (believe me it works), How about Consumer & Corporate Affairs (gov't body), CTV or CBC, flood them with complaints. You want to effect changes, then everyone needs to do more than rant! Actions speak louder than words. Lets hold these thieves and con-artists accountable, maybe have them thrown in jail too!
/ June 19, 2008 at 06:01 pm
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I too signed up for the "10 day free trial". I was confused when the sales rep initially required a credit card and ID to open up a temporary membership. I asked him why he needed this info for a free trial? He told me that their systems didn't allow them to open temporary memberships so they open regular memberships but then the onus is on you to make sure you cancel within the 10 days (read: If you don't cancel, we'll continue to charge away). And this is complete BS. I've been to much smaller gyms that offer free MONTH trials with no strings attached and the ability to open temporary memberships that expire within the month. Who knew such technology existed?!

Anyhow, I flipped the contract over and realized that this really wasn't a free trial at all! The Consumer Protection Act allows all of us to cancel service contracts within 10 days without having to give a reason. Extreme Fitness' smart and incredibly deceptive legal and marketing teams make it seem like they're going out of their way to offer a free trial when the law says that they have to let us cancel within 10 days! I was really disgusted but I took the 10 days knowing I would cancel.

I just hope I don't have the terrible luck that some of you have had attempting to locate a salesperson or manager who can cancel the TEMPORARY membership.

One last thing... My free trial is based on a corporate rate BUT if I cancel within the 10 days and after shopping around, decide that I do want to sign with them in the next 3 months, I'd have to pay the full rate of some $130plus a month!!!

Wow.
Anon. / June 26, 2008 at 07:47 pm
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I can't comment as to every one else's experiences - but I have had no issued with Extreme since joining back in March. I went in with eyes open, negotiated a fair deal for my membership, and turned down all offers of personal training. I work out at one of the 'premium' locations and find the facilities clean, well equipped, and staff courteous and professional. Furthermore, their Yoga instructors are better than some at exclusive Yoga studios and for a fraction of the price. I also work out at Dunfield, and save for the headaches with renovations - have found the facilities to be of similar quality.
/ July 2, 2008 at 02:25 pm
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Was anyone here an old Bally's club member? I use to have a lifetime membership from them and it was suppose to be carried forward by Extreme. Recently they had cancelled my account. Just wondering if anyone else had any similar experiences.
Charles / July 3, 2008 at 07:59 pm
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Unfriendly staff and Managers. Would not recommend this club (especially the North York locations) to anyone
Alicia / July 4, 2008 at 11:03 pm
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I'd entered in a draw (u know, one of those off to the side draw boxes) for Xtreme Fitness. I got a call today that i had won 2nd prize! I was really excited, they told me the prize was a 3 month free membership to any Xtreme Fitness etc. So i was like great. But now, seeing all the posts and hearing that a bunch of other ppl got "2nd prizes" i wonder if thy're gona try to push me into another contract haha. Too bad i'm already with Goodlife hehehe.
Bob / July 5, 2008 at 04:42 pm
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Customer service really really really SUCKS!
When they get your credit card no, finished, you are done.
you can do absolutely nothing if you have a complain or something. I will definitely cancel my membership after my contract.
Mark / July 7, 2008 at 05:59 pm
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They are such a big LIERS about free months, bonus months, discounts, all have a hidden trick inside.
When you get them, at the time of paying the membership you will find out that you have already fell in their trap.
DON'T JOIN THE LIERS
/ July 9, 2008 at 10:11 pm
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Extreme Fitness
- Convoluted marketing schemes, sales personnel, and contracts
- Membership fees do not reflect anything in, around, or about Extreme Fitness' facilities or staff
- Gym is more than over crowded; unable to follow a tight workout regiment (facilies might as well be rendered useless)
- weights are all over the place, if they're even there to find in the first place
- Poor air quality/circulation ( a lot of people that attend stink as well)
- Not one ounce of customer service exists unless it is to add additional services, which in turn is you know what, additional fees! "Yeah, great job little Timmy!" says boss
- No options for anyone under any circumstances available for those of us, even legitimately, need to withdraw from the contract.
- The worste part of having to negotiate an alternative is that they have no EAMPATHY whatsoever, which is one of the worste traits a human can exude...and even worse, one that they stand by even for their sad paying job.

I have an idea, you let me out of the contract and i'll give you a real job earning honest money.

If any of us had half a brain, Extreme Fitness would be out of business. Like noted before we must take action ratehr than spit words. I'm about to pull a scheme of my own on them! Tehe
Upset_girl / July 11, 2008 at 02:44 pm
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I have also had a very bad experience with Extreme. I started working out at their Dunfield club when it was under old management. As soon as Extreme took over, the nice, guy who treated me like a person and got me a great deal - was out of a job. His replacements? Money hungry jerks who treat everyone like a number. Even though they are doing serious renovations that leave only half the club accessible and have moved the women's changeroom into a yoga room with no showers and zero privacy - they still insist on charging FULL PRICE with no incentives like free personal training sessions. When I spoke to the general manager, Andrew Wolfish, about the situation, he was completely apathetic. He didn't offer any solutions and basically told me that I could change in the washrooms and stretch in the squash courts. I asked to put my membership on hold and he said they would keep billing me full price even while I wasn't at the club - even though I have to go pay for another gym membership. When I asked for head office, he said there wasn't one. That he was "it." Well, thanks to this page, I found out that's not true. I called the cellphone number above and got the FORMER President - a really nice guy who actually gave me the name of the Operations Manager at corporate. So far, I've only reached voice mail. but please I urge EVERYONE with complaints to call this person:

Passo Pappis
Thornhill Corporate office: 905-709-1248
When you call, press # and enter 7277 (spells Papp)

This company is a disgrace! They need to shape up their act and start treating us with some respect - after all, we're the ones paying their wages!
Oswaldo / July 13, 2008 at 08:14 am
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I should have read all these blogs before, definitely is the worst gym EVER.
I cancel my membership because I got a job in another province and after two moth still are charging me at my credit card. They say my cancellation sheet is not there, I faxed it and they said didn't get anything, so I faxed it again and now they say the fax machine is not working, besides everytime I call they are "BUSY".
As everyone says unethical completely and very unfriendly when it comes to coplain, but they very sweet when they are trying to get you in.
I'll do whatever it takes to get my money back....
/ July 16, 2008 at 04:42 pm
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This club has a bunch of fat trainers who have limited skill. If you want to go to a night club, go to extreme fitness. If you want to workout goto a real gym. Not to mention the sllezzy trainers and managers who f everything in sight. Not a good club!!!!
/ July 16, 2008 at 04:45 pm
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Joe is an idiot that has no d i c k , this club sucks!!!! Don't JOIN ........If u want to get ripped off , go to this club.
Mike / August 1, 2008 at 01:30 am
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Guys,
Thank you all for your comments. I was on my way to join Extreme Fitness and googled it before I left home. I have seen so many bad comments about this company. I AM CERTAINLY STAYING AWAY!
Roy / August 1, 2008 at 09:00 pm
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Stay away. They only want your money. They are rude, misleading and have very pushy salespeople - also dishonest marketing!
Anonymous / August 2, 2008 at 10:00 pm
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I just started to work at Xtreme Fitness July 1st and I HATE it...everyone I know I tell them not to join, I am aware of all their tricks!
The Fitness industry should put ppl's health first and foremost! Definitely not the case at this franchise. SCUM!
/ August 4, 2008 at 04:48 pm
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I'm warning everyone now don't go and join the Pickering Extreme Fitness, i use to work there and the GM Trevor Pattison is a fucking joke, he and most of his staff will try and screw u as much as they can, the trainers there are actually really good but its to bad that u have to deal with assholes like Trevor to see them.
G / August 6, 2008 at 03:09 pm
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They are extremely unethical. I called up to cancel my membership because I was away in Brazil. The girl who took the call confirmed that they don't usually allow members to cancel over the phone (you have to go in person) they would make an exception in this case.

They carried on charging me for 2 months and when I complained they said they had no record of the phone call and essentially called me a liar.

Absolutely horrible
doole / August 9, 2008 at 06:22 pm
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Fraudulent advertising, extremely rude staff, pushy sales. The decent facilities are not nearly worth the shit you'll have to go through with these people.

They try to pressure you into buying diet or trainer programs and when you don't they will start insulting you and tell you that you will accidentally kill yourself without their help.

Their pricing is outright fraudulent as they tell you one thing and then turn around and charge another, staff members constantly contradict themselves and once your money is in their pockets its good as gone, regardless of what they tell you about refund options or 'time credits'.

There are better workout places out there, stay away from this dump.
Jen / August 12, 2008 at 03:31 pm
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Extreme fitness is a huge rip-off. My boyfriend decided to go check out their $8 for the first 2 months offer. He came back saying that it sounded great and that I should join as well. In the end my boyfriend, my brother and myself ended joining. The manager gave us 3 months free. Everything seemed good. I even asked them if I moved to a place that made it inconvenient to get to, could I cancel? They said sure, no problem. Cause my membership was only good at the Danforth location. Then they set us up for our "fitness assessment". My boyfriend and brother had theirs first. They came home saying that they had signed up for personal training! We had discussed it before hand and agreed that we wouldn't get PT. Then they told me what they had done to get them to agree to it. They put them in a little room with some guy that told them that they were both seriously out of shape and if they tried working out without help they would "blow out their rotator cuff"! My boyfriend has 9% bodyfat and my brother works out on his own at home 4 times a week at least! I was amazed they had let these people verbally abuse them and bully them into getting something they didn't need. I was livid. How dare they take advantage of the sweet nature of my family! My "assessment" was the next day. I was going in there to tell them what's what. By the way, all membership fees for everyone was coming out of my bank account. I went in there and listened to this guy insult me, tell me that I couldn't lose weight without their help, blah, blah, blah. Then he stuck me in the tiny "interrogation" room. I told him I wasn't interested.He brought in a manager. I told both of them I wasn't interested and by the way I wanted to cancel my boyfriend and brother's personal training considering it was coming out of my account and needed MY authorization. They said that they had to come in and cancel themselves. I told them that I never signed anything that allowed them to withdraw any monies other than the agreed membership fees. They still said that they had to cancel themselves. I said fine and left. We all came in the next day and after a ton of argument, finally canceled the personal training. We still decided to work out at the gym.I enrolled my 8 month old son in the daycare and figured things would be good. Well as soon as my son got upset they ran to get me! How the hell am I supposed to work out if everytime my son gets a little flustered they come get me? These people were merely gym employees that took turns working in the daycare. They had no childcare experience. Why am I paying $40 a month to take care of my own kid? Needless to say all this discouraged me from going. After 2 months, we moved. It would've taken me an hour to get to the gym. So we all decided we wanted to cancel our memberships. We went in 4 times with all the different things they asked us for and finally I said either you cancel the contracts or see to it that you get nothing more from us. So I closed my bank account. I heard nothing further from them until yesterday. They sent collection letters to my mother's house (which is where we used to live) for everyone, including my 14 month old son!!! I'm going to raise hell now!! Anyone have any advice about what I should do? I was considering going to some sort of media.
elaine / August 14, 2008 at 02:27 am
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I joined the extreme fitness @ Yonge and sheppard approx 9mnths ago. When I first joined Ive never read the sign outside the locker room that says "any lock left on overnight will be cut off". I left my lock on and all my brand new gym clothes, shoes, $100 hair straightner,and my contract in the new gym bag fully expecting it to be there when I came back. I came back in a week. I freaked when I saw the lock gone. I was directed to a semi room downstairs they said was there "lost and found". A door opened and two big tupperware tubs with dirty sneakers and old water bottles was all I saw. No sign of my bag or stuff. directly around the corner of the tupper tubs is a big long hall with many doors all leading to staff rooms. I asked why it wouldn't be put aside. It was obviously brand new and it was staff who cut lock and handled it. I told them i knew it was staff who took it and figured they'd "scored". Another customer told me a similar situation happened recently but the client/customer had been in the gym and were sure that it was staff who had stolen there belongings. Staff acted all indignant and said my fault. Fine. I rarley go to the gym. Ive probably been there 10x at most due to busy schedule of 2 jobs and volnteering. I went a few times and the last time was the evening of Aug 11-08. I arrived and found a bench with no one around it was abit secluded. I went to one locker that was slightly open and it was full of someones belongings so I closed it and went to a diffentent one. As I began to empty my bag an older Asian lady (staff) was just lurking around staring at me. I felt uncomfortable. On the bench was a crumpled towel so I pointed to it and said "its not mine, you can take it". She took it and left. I went in gym and did 1/2 a workout. I returned to locker to get my got my bottle of water. I have a small book I write my exercise routine in. I put the book and lock with the key sticking out the botton, on the bench directly infront of my locker. My locker was slightly open. I went to the washroom around the corner and re-filled my water bottle. I was bery fast, maby 3min. I went back to locker and my book was still on bench but lock with key was gone. There was a couple young women changing and I asked if they saw my lock. I looked under bench and all around like an idiot. I went straight to front desk. I told her i went to washroom, came back and my book was there. Only lock gone. I asked do you have any lock here. she pulled out a lock with a key sticking out bottom but it wasn't mine. I was lived. I couldn't stay and finish workout leabving locket open which Im sure was the "plan". I wonder if the lock front desk had belonged to the locker I originally went to use. It looks like that girl continued her work out leaving her locker open. I wonder how many items were stolen when she returned. Im sure the "staff member who gave me a weird feelling like she was waiting for something, was waiting for people to set there locks down and leave momentarily. Im sure many customers thind they must have misplaced it and continue workout with locker open. I wanted to finish workout, but I left. I guess sometimes the trick/theft works and sometimes it doesn't. As I said iv'e only been about 10x and robbed twice and I know it's staff.
/ August 14, 2008 at 04:48 am
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I work at Extreme Fitness in the sales department. I wont disclose which location. I am fed up and disgusted with the companies unethical tactics. Stay away from this company because anything they tell you is all lies. They have flawless marketing and the sales system is structured very well to pressure you into buying a membership, nutrition counselling, and personal training.

They use bait and switch marketing tactics. They advertise $16 for 60 days with no obligation. Truth of the matter, there is no obligation. The gimmick behind it is EXTREMELY high pressure sales and high pricing used to fool the consumer that they are being given a deal once a sales rep calls in a manager, assistant manager, or general manager comes in and drops the price by giving a "discount" ie, first time incentive, past expired memberships, family friend add ons, past promotional rates. THESE PRICING SCHEMES ARE ALL LIES! For example, if you take the 'no obligation membership" ($16 membership) when you come back you will only be offered the $129 month to month rate since you can't take the 1 year discounted membership rate.

After you get a membership you are then set up for a one hour Smart Start Fitness assessment where they pressure you to buy additional nutrition or personal training. The consultation agreement is priced at such a way where they do not disclose the final amount of the sessions but rather they break the numbers down where it seems financially feasible. I have seen 18 year old teens get stuck with $5000 contracts worth of membership, nutrition, and personal training.

The reason why you get such horrible and rude customer service is because we are faced with unrealistic goals, and sales quotas. We are paid completely on commission. We are also overworked and underpaid. Believe me, the staff is completely slaved and we are treated unfair, thus the consumer gets screwed in the end. I have never seen so much shady business in my life with any company. DO NOT GET FOOLED BY THIS COMPANY.

To get out of your contract you can relocate a certain distance out of any extreme location. A doctors note is not enough. You will need a medical letter clarifying the nature of the reason for cancellation and it must specify the duration and period of time 1 year or more, or indefinite. It is your right under the consumer act to terminate and cancel any agreement within 10 days.
/ August 14, 2008 at 06:10 am
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http://www.myfit.ca/gym_ratings/services_available.asp?edit=yes&;id=76

check this out
John / August 20, 2008 at 05:46 pm
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DO NOT JOIN THIS GYM ! Their customer relations are terrible. Its just a matter of time before then end up on CBC's marketplace...or some other investigative show. If you have a problem with their gym their attitude is ... f## you. Im a member at th Danforth location and its terrible! The weights are always scattered all over the room... the staff are just plain stupid and can't help you with anything. The club exists to pump money out of people for training. I have never seen a gym with so many trainers... The club is stuffy... and I have made suggestions and complaints only to be told someone will get back to you... no one ever does of course. TO EVERYONE WITH A COMPLAINT I FOUND THE NUMBER... they have a head office up north

905-709-1248

ask for markus ! ( he is a jerk )
james / August 22, 2008 at 04:46 pm
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This Club is terrible.. especially their Danforth location.
The manager Steve Venet is a complete idiot. When I complained about problems at the gym he was very condescending and said they had invested over 3 million in the club and that my complaints weren't reasonable.. ie messy weight room even when they just open in the morning.. a sauna that is on a timer and always cold when you go down after a work out... bitchy staff and high pressure sales tactics by trainers who tell you you need a trainer when you don't. Ive overheard them lying to clients telling them they need another 2-3 months of training when they obviously don't. This place isn't going to last because of they way they treat their customers which is like dirt.

I found a contact for P.R. for the club ! FINALLY

For further information: Alison Stephens, Public Relations, Extreme
Fitness, Ph: (416) 303-0947, alisons@extremefitness.info,
www.extremefitness.info
Sarah / August 29, 2008 at 09:22 pm
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ok..where do I start. If I would have read any of these comments beofre I "joined" I NEVER would have done it. This gym scammed me out of almost $3000. I joined....Never used the gym once...not once! They now will not let me cancel my membership. They told me I had to go there in person with a cancelation letter which I did, only to have them tell me that they cant cancel it if I still have a balance owing! Which means...they can still bill me month to month for future onths untill I cancel. But I cant cancel untill I pay? HOW DOES THAT WORK??????????????????? The gym is like a factory, too many people, T.V's everything is all in a big line, with sweet talking trainers around only nicve to you if they think they can make a sale. Once you say no they walk away and want nothing to do with you. They wont even correct you if u use the equiptment wrong! DONT JOIN THERE!!
Charles Huang / August 29, 2008 at 10:59 pm
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Extreme Revenge at Extreme Fitness

http://www.youtube.com/watch?v=56ArAqck74A
Charles Huang / September 2, 2008 at 06:52 am
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Hello Guys,

I am gather a list of people who wants to cancel. Anyone who wants to cancel can e-mail me their membership ID along with their birthday and I will pass them on to Marcus, director for marketing...

I told him if he doesn't cancel everyone on the list, I will show up with some of you guys to their new grand opening of their Wellington location in downtown with a big bull horn and make a scene on the opening day.

Hope I won't need to do this!
Charles Huang / September 2, 2008 at 06:54 am
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My e-mail address is:

charles@torontocomfort.com
or you can call me at 416.837.4965

Best wishes!

Charles Huang
Director/Producer
Spicy Editions
&
Owner of Toronto Comfort Rentals & Executive Comfort Canada
Maxim / September 8, 2008 at 02:25 am
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Do not give them your banking information. Only credit card.
At least you would be able to stop them from robbing you by canceling your credit card.
Csmith / September 8, 2008 at 04:48 pm
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Anyone who would like to tell their horror story about Extreme Fitness please contact me at c7smith@ryerson.ca. I am a student broadcast journalist at Ryerson University and I am doing a piece on this. If you see this before Friday, Sept 12th please respond (this is the day the story will air in our classroom). I'll come to you and film what you have to say, this type of customer service is unacceptable!
Csmith / September 8, 2008 at 07:09 pm
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Also just to note - I am a fourth year student, therefore a lot of our material gets out into "real world news" whether it be online or through another broadcast media outlet so if you have something to say and want to be heard please don't hesitate to contact me! Thanks.
Jason / September 11, 2008 at 04:34 am
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What's interesting about the posts here is that 90% concentrates on the sales tactics and there's very little mention of the clubs themselves. I joined the new Yonge and Dundas location and sorry to disagree with everyone but I love the place. At 80 bucks a month with tax it's not cheap but compared to some of the crap I spend my money on it's a f*cking bargain. I've been going 4 times a week for the past few months and I feel great and can see the difference. I'm impressed with the changing facilites, the space and the equipment. It's made a real difference to me. My advice would be to look on it as an investment in yourself and to have the committment to make the most of the membership. I don't see the point in signing up for something that costs money and then bitching about how much it costs when you don't use it. I have to agree that they do adopt a bit of pressure selling but they are a business after all, not a public service and they do have a good product. You're obviously interested in what they are offering or you wouldn't be there.

The best bit of advice I have for anyone looking to join a gym is to join the one that is in the most convenient location for you. If you join the one next to the office or one that is en-route to or from work then you or far more likely to go. Then you'll get your money's worth and maybe then you'll all stop moaning!
Charles / September 11, 2008 at 07:43 am
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Stop moaning... pressuring a university student into signing a $3,000 contract?

I can't imagine, doing this to my customers... I have being in business since age of 16! Now, I am 24... we are talking of years and years in business with thousands and thousands of customers and only 4 complaints!

By the way, they called the cops on me to keep the free of free speech and the cops advise to send them a letter of apology.

This is my letter as following:

Xiao Feng Huang (Charles)
40 Markham Street
Toronto, ON
M6J 2G2


Extreme Fitness
110 Eglinton Avenue East
M4P 2Y1


Extreme Fitness

Not to be ruled, it's impossible to be polite to your company.

So, sorry you are offended my action of putting dirt on your sign, so if you offended I apologized. I have no intentions dealing or exposing further your shameful business practice or have intention stepping in any of your stores, since I already got my message with amount of response from the viewers. So, I have decided to return my membership card, because I never want to touch it again or touch your logos. So, stop sending misleading ads to my home or my businesses.

As a business owner myself since age of 16... and now 24, 8 years in business, 3 difference businesses, served over thousands and thousands of customers worldwide... only 6 complaints! I have attach comments from my customers to you learn what is honest, good customer service, which is a part of my core business practice and belief. Sure, I make mistakes, but no matter what I put my customers first... not money or greed! Yes, I believe in karma!


Lastly, please don't hurt any more people... the stories I am hearing is just too heartbreaking! It really hurts to hear and reads them!



Xiao Feng Huang (Charles)
Chef Director / Producer
Swift Justices (In Production)
Spicy Editions Productions
cc / September 12, 2008 at 04:52 am
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I was looking into the Dunfield location but i'm now some what spooked (plus the $96/month is a bit steep). The search continues for a decent gym.
james taylor / September 15, 2008 at 05:40 pm
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Extreme Fitness at the Danforth is terrible. When I signed it was high pressure to get a trainer... when I told them no they told me I was out of shape LOL. Once I got past that I started my membership and was disappointed by the cold uncaring attitude by their staff. The sauna is on a timer and always cold when I go to use it.. their is no disinfectant to wipe down the equipment before / after use.. this is a big problem in the winter when everyone is sick.. yuck. A lot of the treadmills were broken when i went to use them.. I complained and unplugged them.. next day the same machine was plugged in and still broken.. ( the machine would stop suddenly.. dangerously in the middle of my run ) I could go on and on.. from missing weights to dirty change rooms. Avoid Extreme... thats what I would say.
Charles Huang / September 15, 2008 at 05:46 pm
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Here is newly upload clip of Extreme Fitness Revenge

http://www.youtube.com/watch?v=0p0uerkQtFo
James taylor / September 16, 2008 at 07:24 pm
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Hey Charles I saw your video on Youtube and Liveleak. I don't think you are doing much for the cause. Perhaps a little less drag queen dramatics and more professionalism would help. You come across as a complete idiot. Quit while your ahead... its one thing to have a problem with company its another to take the " to catch the predator " approach.
Charles Huang / September 16, 2008 at 08:05 pm
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Hey James,

Before you think I am idiot, perhaps you should ask me how many membership have I helped canceled because of that video. I can't count them all since I only have 10 fingers!

Sometimes you have to be ruled to deal with those idiots!

I other words, I don't believe being professional all the time, and frankly, I don't care what other people thinks!

The video worked and it scared them off... whenever a member mention it and threaten to contact me while trying to cancel their account.
Jay / September 17, 2008 at 12:53 pm
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To Charles,
What a sad muppet you are! I just watched you're video and mate, it's fucking embarrassing. It's not exactly 'The Fifth Estate'. The way you go swinging on into Extreme Fitness' Dunfield location with no clue about what you're going to say and with a total inability to convey anything that makes any sense whatsoever is most amusing. But it's your follow-up 'Apology Video' that is the real winner. Not exactly a pioneer for your cause are you when you apologize after just one poor attempt at a journalistic masterpiece. It's so pathetic. You're so full of yourself kiddo it's kinda surreal! Now would you kindly piss off! Thx.
/ September 18, 2008 at 03:40 am
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I find the staff at Extreme Danforth location are whole bunch of snobs, especially that guy who works early morning.
james taylor / September 18, 2008 at 04:52 pm
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Hey Anonymous that guy early in the morning is way too funny. When he gives me my card back he doesn't hand it to me he throws it at me on the table... he is a dick !
/ September 19, 2008 at 12:22 pm
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He threw card at me too. No hi no bye. Can't believe they let him work at the front desk!
Ruth / September 22, 2008 at 05:59 pm
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Another one bites the dust.

On Sept 18th I went in to Extreme Fitness Pickering Location and tried to cancel my membership. So here is the back story. When I signed up in May 2008, I also signed up for training. I was led to beleive that I would only pay for the time I used. So I used up all my sessions in three months which cost me 192.50 a month so far. So when those were done my trainer said I needed to sign up for more sessions,So I did. Little did I know that was going to start another set of payments for 192.50.

So they were going to charge me 192.50 for 12 months for the first set of training, and then another 192.50 for the next set of training for 12 months. Plus 66 dollars a month for my membership.

The best I could do so far is cancel my training, but according to them I still owe 2,232.65 I have only been there since May. It was ridiculous how much they are trying to squeeze out of me. If when I was signing up for training the contract had stated that for the next 12 months I would be paying 192.50. I would have never signed up. Also I thought that when I signed up there are no annual contracts. So why can't I cancel my membership.

They are snakes.
Kimberly / September 25, 2008 at 02:11 am
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Sorry to dis-agree with 99% of you guys but pls pls pls do not accuse the staff of these clubs when you yourself are signing for the membership. Please read carefully what you sign.
As far as my experience, i just love being in the club. I came here from a goodlife fitness location which is drastically going down in maintainence. I visited Extreme's cedarbrae location and the sales staff was very helpful. I was clearly told that the best way to save money in long time would be entering a 1 year contract and not to forget after the 1st year is over, it is no more a contract and we can still use the club.
Overall experience at cedarbrae was excellent. I would highly recommend this gym on top of any other gym.
Paul / September 25, 2008 at 11:15 pm
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Hey Kimberly it's good that you had a good experience at Cedabrae. I go to the Danforth location and their customer service and sales people are pretty horrible. The trainers are pretty decent and even some really good ones. After your year is up and you do want to cancel don't forget they have a 10 day period to cancel in or the following month applies.

Also, one year contract is good but you have to score a deal with the sales people, I pay $500 with towel service ;) I just wish they were nicer and had more treadmills, when it's busy you can't get a cardio machine.
Kimberly / September 27, 2008 at 02:38 am
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Ya i agree, but to be truthful except for a cpl of days in my tenure with the club... i've never faced a problem getting a machine for myself. I got a good plan too, i got them some friends to join afterwards(they were members at another gym and had problems accessing the equipments).
Haven't been to the Danforth one, but been to their new club at Richmond street and thats pretty good too. And the customer service at atleast Cedarbrae is very good. Planning to goto pickering this weekend with my neice as guest, hope its ok with them :)
a.c. / September 30, 2008 at 05:00 pm
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Surprised to hear your stories. Very unfortunate. I have had no issues so far, happily. My "Smart Start" was a thinly veiled sales pitch for a PT, which I was totally expecting (as I was fully aware that the "no obligation" cheap membership was BS, but I had been planning to join anyway as it is locationally convenient). I gave a very firm no thank you and they didn't push it. Have found the changerooms OK, and after work busy, but generally no problems getting machines. Just another voice in the dark.

A.C.
Diane / September 30, 2008 at 10:02 pm
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THE WORST CUSTOMER SERVICE EVER!!!!!!!!
My God! They almost made me beleive that I am some kind of a lunatic who doesn't remeber when she cancelled her membership or anything. If you are already in, the best advice would be to ask for a receipt after every transaction and keep it!!! otherwise you can't prove anything!!!! Their computers suck. I finished my 1 year contract and will never join the Dunfield club again.
Kaos / October 1, 2008 at 10:03 pm
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Ok, so I went to sign up with EF today, the Richmond, downtown location. I fell for the sweet talk. The salesgirl made it sound like she was giving me a great day, she leaned over and whispered that she didn't give this deal to everyone, they only had a few spots left. You wonderful board ppl are telling me that the $76/month is acutally a standard rate! what a scam!!
Fitness One on Peter St does a full year for $360 while EF will steal $720. I KNOW its a nice looking gym, but I see now that any 'deal' I was getting was a fraud. I'll let you know how it works out when I cancel this week...
Anonymous / October 3, 2008 at 02:42 am
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I have no problems with Extreme, in fact, it is the best gym I've ever been to. It's not all about the best price.

The gym does use marketing tactics to convey prices, but more or less, when you crunch the numbers, everyone gets the same price. When they offer you a contract, total the amount you will be paying, and divide it by a year, plus the amount of extra time they give you, if any. Take a moment, and use a calculator and figure it out.

Often, this will be something like 9 payments of $96+tax for a 12 month membership for the ALL CLUB rate (which they will say is 'first three months free') plus a 2 month free "time certificate". That's a total of 12+2 months = 14 months. Divide the total by 14, and that's how much you are paying on a per month basis. I pay about $65 a month for ALL CLUB access. For single club access, I have heard this rate working out to about $50 a month, which is very much on par with the rest of the major fitness clubs out there. I actually USE four locations a week depending on where I am, so this is worth it to me.

The key to getting a deal like this, is to BE SURE to be on top of your contract's end date, keep a copy of your time certificate - and BRING IT IN at the end of your 12 months - and then CANCEL the contract before you get to your 15th month. At that point, shop around at the locations, and on about the LAST TWO DAYS of the month, you'll get flooded with calls from agents with fantastic deals, to meet their sales quotas. This is when the best deals have always been offered to me and the people I know.

Also, some of their instructors are TOP NOTCH. I mean, TOP. There are a few 'meh', generic instructors, but the good ones, are really good. And their classes aren't "canned" Les Mills classes - same thing every week, for three months at a time, like Goodlife. I mean, how boring is that? WTF???!

Goodlife uses its own tactics, making your payments sound minimal with their "every two weeks" payment plan. Old equipment, small locations, crowded clubs. Who wants that?

Yes, Extreme has contracts. But under the CPA, you have 10 days cooling off period for ANY contract signed in Ontario. You have the right to refuse Personal Training, and if you don't want to be solicited, ask to be put on a do not call list.

Read the contract carefully. The stipulation for cancellations are all spelled out. The wording isn't that complicated as far as contracts go. You should always read a contract before you sign it, and if you don't understand it, ask them to explain it clause-by-clause. If they want your business, they will do this. Try breaking a Goodlife contract - their collection agents will be on you even faster than Extreme's if you default on payments, their administration is much, much more powerful than Extreme's.

If you want single-club access, no contract, you can go to the Y. If you go to Extreme first however, you'll never want to go to a place like a Y again, it will seem like a garbage dump in comparison. I have done both - I know.

I love Extreme.
Jesse / October 3, 2008 at 05:54 pm
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Kaos: Extreme Fitness is not the "best" gym in Toronto, infact it is worst. Sauna in the gym is colder, and dirty. Lockers rooms smells of dirty rags clothes -- some of them even have old socks! There is TV everywhere. I mean everywhere, and way too noisy even for a gym.

Also you are comparing apple to oranges. Y is a gym for "blue color" people. Extreme is mostly for "middle class" people" you should comapre them to Goodlife fitness. Which itself is not a good gym but not as terrible as Nazi like as Extreme.
/ October 6, 2008 at 01:31 am
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They should have at least bought me dinner before they fucked me!
Dont join this gym!
I say we all pay homeless people to stand outside their gyms and cause a havoc!
KC / October 15, 2008 at 12:41 am
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I am reading all of these rants and I can understand that people can get pissed by the service they are receiving but don't sweat it. The kids are making $9.00 an hour, they're not going to solve the worlds problems. If you're not happy with the gym, quit, call your bank or credit card company and they'll do the rest. The idea of going to the gym is to relieve stress not create it. I just joined the Danforth location today. Anyone high pressure sells me will land up getting both barrels from me, anyone who is rude to me will receive the same action from me. In life, you get what you give. I feel for all of you who have experienced bad experiences from these people but I say fight back! tell them to fuck themselves and if need be show them how. You're the customer don't forget that. And to the person who mentioned the guy that works the morning shift at the Danforth location..this dudes is rude to me or acts ignorant will end up with his head up his ass, I don't have time fro retards. So if you're reading this Danforth dude, beware little fucker.
bait-and-switch fitness / October 19, 2008 at 12:20 am
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I just discovered the "no contract" promotion I fell for back in January is the bait-and-switch mentioned above: You get two months at whatever their discount rate is (I've seen everything from $8 to $60/month), pay full price up front for the "third" month. But what the contract ACTUALLY says is you agree to pay for 9 more months (2 + 1 + 9 = 12 months, a year), and that "third" month is the fee for the last or 12th month.

I tried quitting just the other day because my job no longer covers gym memberships and I find it too expensive for what I get out of it, only to discover I had been tricked 10 months ago.

I was also told when I joined that the renovations (the Bay/Bloor location) would be done by March and there would be a sauna and salt water baths and whatnot. The renovations didn't *start* until late September!

Extreme Fitness is a rip off, staffed by con artists.

Going to the BBB seems like a waste of time though, they won't do anything to get Extreme Fitness shut down or force them to change their marketing scam, so what can we do?
/ October 24, 2008 at 08:23 pm
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Thornhill Location...Aware of lie and scam there.
I would recommend to cancel membership ASAP there.

They are playing a dirty games with you when you start talking about cancellation.
black / October 26, 2008 at 06:41 am
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bad !!!!! it's a scam !! they will not cancel you membership or refund. if they do help you cancel. make sure it;s a COMPUTER print contact that say CANCEL
MB / October 29, 2008 at 11:19 am
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I absolutely agree with the comments. I felt coerced to sign up for a personal trainer, at no point did they tell me that the $75/hour + tax fees were on top of the gym membership. Quite the opposite, they emphasized that this was not a two-tier gym, that everything was accessible to everyone. Stay away. I can't wait to get out.
Will / October 29, 2008 at 04:43 pm
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This place was complete bullshit. i joined at the thornhill location. basically they used high pressured tactics which i should have known better than to sign up. they tried to get me in a training contract that cost a shit load of money and i was like...sure...but i want to think about it. they said why dont u start out and let us know. when i was about to sign it. i saw that u had 10 days to change your mind and i asked about it. they said dont worry its flexible. 7 days in...i changed my mind and they said that the guy to talk to isnt here...and i said well i only have 3 days...some dude said dont worry...we're flexible....obviously i passed the 10 days...and they completely screwed me. and then the guy i had to talk to was being a jackass. when i decided to pay off my training in a lump sum months later...they kept billing me. which sucked. and it took me 6 months to get my money back..talking to one person to the next and they all said i'll b on it but it will take 2-4 weeks...after the 6 months i got pissed and talk to the GM and bitched him out and he did it for me in 2-3 business days...those fags could have had my situation taken care of quick IF THEY WANTED TO. im on my last month with them...soo excited...i've never had people lie to my face sooo many frigging times. like did the guys who said that "it was flexible" not realize that when i get screwed i would obvious know? its like 100% chance i would find out. i dunno. they're retarded. if you planning on joining strictly for the gym sure. its a nice gym. but fuck training unless u got the money and can really afford it.
/ November 2, 2008 at 05:40 am
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if your pissed off about your contract that you cant cancle, thats nothing to what I experienced. I was at the gym the other day and these two retards start a fight about one wanted to use the machine before the other. One thing led to another and a fight broke out so some big guy at the gym broke up the fight while the people that worked there just stood there watching. That gym feels like going to high school, the gym sucks. Everyone's cocky and rude.
/ November 3, 2008 at 05:03 am
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If you want to complain about any consumer or retail service in Ontario such as gym contracts, call the Ministry of Small Business and Consumer Services Consumer Services Bureau at 416-326-8800 - Consumer Complaint Line (Toll Free: 800-889-9768)

or see:

http://www.gov.on.ca/mgs/en/ConsProt/STEL02_045922.html

Note that the government can't instantly determine your complaint is valid, but they can lead you on the right path to resolving it. If there has been any scamming on you, lying by the company or anyhting like that, the onus is on your to prove that you were scammed.

Make sure you read the back of the contracts and read the section pertaining to your issue. They will ask you this sort of thing, and they will only lodge an investigation or mediate if they feel it is warranted. They treat both sides fairly.
/ November 3, 2008 at 03:57 pm
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Just an FYI. I went into the Thornill location in mid-October to take advantage of the 60 days for $16. After being shown around, I was asked a number of questions and then told that I should sign up to the discounted rate for a year instead of the higher rate after my 60 days was up. I said that I just wanted the 60 days and if I liked it I would have no issue paying the higher rate. The "salesperson" had to ask permission which caused a manager to come over and try again. He okayed me going for the 60 days then higher rate and the next dance began. The sales guy wanted my drivers license number and then a visa card number for any incidentals. I advised that I would be paying for the 60 days in cash and would not be giving my drivers license number or visa number. Having been in sales and sales management for over 20 years, these guys are the poorest that I have seen. If the club is as good as they want to believe then there is no need for high pressure tactics and no need to screw people. These places are houses of cards that piss off members so they have to constantly add new members. Buyer beware! Do not leave a drivers license number or visa number and if you are within your 10 day cooling off period stipulated by law, just cancel. Do not let it go past -- cancel and you can always re-join. Also, Ontario law states that fitness club memberships can not be longer than 1 year. It's too bad that the fitness club business is generally so shady -- many of us just want a nice place to workout and stay fit.
phil / November 20, 2008 at 07:16 am
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ive been a member of extreme since march of '08...at 1st i wasnt impressed with how ridiculously high their prices were. i talked the guy down to 56/month for the 1 location only. i dont know if you can call that a discount, but he gave it to me because i used to be a member at that location when it used to be ballys. i could have gotten 40/month if i cud actually find my old ballys card, but after 3 months i talked to another sales rep and he was fairly nice..he got me another location for free. so that would be 2 locations for 56/month. it some what makes up for it..but is still a ripoff considering my brother goes to goodlife fitness and he pays 40/month for all locations. anyways..i experienced the verbal stomping of self-esteem given by the "assessment" and gang-up with the manager to push personal training on me...i can tell you it really pissed me off but i got through it..all you have to do is stay strong and firm and repeat NOPE several times. the part that annoyed me the most was the assessment though. i got this skinny lil chick..she put me through some simple exercises...and yea i couldn't really do them cuz ive never done those particular exercises before..so naturally i would suck at them. and she has the nerve to call me weak..and repeated it to the manager during the gang-up followed by an arrogant short laugh...so i told them straight-up that i power lift..and was sure that the skinny chick and the bald headed manager cant even come close to what i pull in my lifts..they had no idea what deadlifts were and asked me to explain it to them. so i think i shut them up pretty well....but on a hypocritical note..im actually trying to get a job with extreme lol. as a fitness consultant hahaha. i dont like how they treated me but they do get paid and i like getting paid..but ill be nice to people not a douche lol.
Anonymous / November 22, 2008 at 02:30 am
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Most of you who have had some misfortune with this club have given their views on five locations only! If anyone out there is a member of the Delisle Club at Yonge & St.clair, post your comments, good or bad. I'm surprised no one wrote about this one!! Does it mean it's a "nice club", or that nobody knows it does exist? What about the Dunfield club, any comments? You will recall that this chain of clubs used to be called "The Sports Club of Canada" until it changed hands to Extreme Fitness. I too am a member of this club chain. Yes it's not perfect, but it's a club where I can go to exercise. I've had many challenges in the past dealing with personal trainers, staff and even members of the club! The one thing I did was...I took it personally! and that affected my exercise and my well-being. I stopped going to the club because I felt that I was being treated badly. I was still paying my monthly dues to the club (I threw a lot of money out of the window, which I'm not proud of) but I felt that was the only way to deal with it...to stay away! Like Anonymous's comments of Oct.6/08 said: "If you're not happy with the gym quit!" I totally agreed with that. But the only thing that made me want to stay was that this club was within walking distance and the thought of quitting and looking for another club was in itself very stressful. So I had two choices, stay or leave! I chose to stay but not without some changes, With that I mean I had to change the way I thought. Another useful comment made by Anonymous above:"The idea to go to the club is to relieve stress not create it" certainly rings true. I did go back to the club, I still faced the same challenges I had when I first left it but I knew how to deal with them. I just dealt with myself. The same people I had run ins with were still there, so was the staff and the members that were not so nice to me, but you know I was so busy getting back into shape that I hardly noticed them. I mean I still smiled at people when people smiled at me, said hello when they said hello, and I felt like a changed person. There's a saying somewhere where I read: "It's not how you react with someone or something but rather how you deal with it". A lot of harsh words, swearing, let out steam will not resolve anything. Perhaps in the short term one will feel good but in the long term not really. Sometime, somewhere someday you'll be faced with a similar problem, and you'll start all over again; a lot of harsh words, swearing etc., it won't get you anywhere. In the end all that really matters is YOU! Some of us have been fortunate to join a club, to exercise and keep fit for our livelihood, so you could say we are very fortunate. So go to your designated club with one thing on your mind... enjoy the moment and reflect why you showed up at your club in the first place, sure you're bound to come across obstacles while you're there: staff looks at you funny or they messed up your membership. But you'll be able to deal with it in a more productive way, in a calm fashion,in the long run you will have won. At least when you finish your workout you'll feel good about yourself and you would reward yourself for 'NOT LETTING PEOPLE GET INTO YOUR WAY'. AGAIN THIS IS NOT TO MINIMIZE ANY PROBLEMS YOU MAY HAVE WITH THE CLUB, it's just saying that we all have problems with somebody; the mailman, the co-worker, our boss, etc., it's just the way we choose to handle the situation. Everyone does have a choice, but making the right choice is up to you. You really want to go home at the end of the day and feel good about yourself and not harboring over the fact what a wonderful job you did by telling someone off or that THAT person treated you badly and so on. Remember we as humans do have a brain, we're not animals who cannot think for themselves. We can come clean rather than use sticks and stones to get our message out. As for myself I'm still at this club and I'm actually enjoying myself. I'm exercising, doing dome classes I enjoyed doing in the past, talking to some of the staff and members, and just feel good about myself and I'm a happier more productive person I've ever been. Somewhere down the road there will be other challenges to be dealt with but at least they will be dealt in a more unstressed and productive way.
Sharon / December 4, 2008 at 12:07 am
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I have been a member since January and I have been trying to get out of my contract. I figured it was past the 14 day "refund" period, so I stuck around because I had to get my moneys worth. The staff is VERY rude (Scarborough location at Markham & Lawrence) and they treat you like garbage. For example, I refused to purchase a "personal fitness" package after my consultation, and I was feeling pressured, so I asked to speak to the manager. He was absolutely rude and did not even try to calm me down ... I have gotten better customer service from BELL ... if you know what I mean.
I am furious and feel so taken advantage of. !!! I HATE EXTREME FITNESS.
Chrissy / December 4, 2008 at 10:24 pm
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I got a flyer from Extreme with a scratch and win saying I'd won a cruise. I called and the guy said I had to come in a buy a trial membership for $16 and then I will get the tickets. After reading these posts I don't know if it's worth it or not. Has anyone else received this offer?
Bill replying to a comment from Chrissy / December 5, 2008 at 08:20 pm
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http://mwco.bbb.org/WWWRoot/Report.aspx?site=160&;bbb=0107&firm=1036564

If you have any notions of dealing with Extreme, why don't you review their UNsatisfactory record at the Better Business Bureau

This company is so sleazy they don't even respond to BBB complaints
/ December 9, 2008 at 11:28 pm
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I go to both Dunfield and Delisle. They're both quite nice. I like the fact they have the internet terminals to use on my way in or out of the gym.

Dunny is a lot bigger and all the stairs are a pain. But the men's locker room is HUGE and airy. Delisle's locker room is a bit small and could stand to be a tad bigger.

However, with all the renovations - well, you should have seen Dunny before. It was like out of the 80s.

I pay $76/month for all-club access, but I also got a month time certificate free at the end, so when you work it all out, it's something like $68 a month or so. I'm very happy with it.

Yes, people are like "oh $40 a month" at Goodlife. Well, have fun I say. Try the Goodlife Union Station membership - now there's a club - but you will be paying more than what Extreme charges for that. Has anyone been to a regular run-of-the-mill Goodlife, like the one at Manulife centre, or Eaton Centre Queen Street (is that one even still open?) GROSS! They're so packed with equipment and old, I'd rather go to the Y than pay Goodlife rates and be relegated to those kind of clubs. EWWW!

It's not about just getting in and out ... its about being in a clean, open, airy and nice environment ... so it motivates you to go. If you don't mind paying Goodlife's (slightly) lower fees, and getting that el-crappo level of service - power to you. Not me.
Jenn / December 12, 2008 at 04:08 am
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Extreme fitness vs a lower monthly at goodlife. I guess it all depends on what you're going to the gym for. If you're going to the gym to waste your time on shiny machines, then by all means choose extreme fitness. But if you're going to the gym to become a stronger, more fit version of yourself, then you wouldn't be using machines in the first place. Granted, that extreme has a free-weight section, you're still paying a higher price for the machines you don't use. So you might as well choose goodlife because it has a good, if not better, free-weight section. I am only speaking of the scarborough locations for either of these gyms because I have been to both. Goodlife's equipment is older but it does what you need it to. I only go to extreme because it is literally down the street from me. To the guy who said "it's better to buy your own equipment." That's a horrible idea! You go to the gym to get out of your house which forces you to workout, because it gets you away from influential laziness such as, the bed, the couch, and the tv. Your membership basically buys an active atmosphere which motivates you to excercise. If you have your own machine/equipment at home, some people might find it harder to stick to a workout schedule. The reason is that they may be tempted to postpone their excercise time because they think "I'll do it later I don't have to leave the house anyway."
parsa replying to a comment from Carrie / December 15, 2008 at 05:24 pm
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Hi I want to terminate the contact from EX fitness I joined in March'08 and now manager is showing me very very rude behaviour.Can u plz tell me how i proceed
replying to a comment from Chrissy / December 16, 2008 at 10:54 am
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I have received the same scratch and win. Like you I'm having second thoughts especially since the odds are supposed to be 1 in 1.1 million. Its for a 4 day (3 nights?) cruise. Let me know how it turns out.

Ed
Past Sales Rep / December 22, 2008 at 02:55 pm
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I used to work there and I do not advise anyone to join this gym. They do not care about ANYONE, even their employee's. They kiss up to you until you join then it's "stop bugging me and just go away".
The GM's I believe are the cause for all of this.
Make your own choice but these are simply my comments. The choice is your's! Good Luck!
jim / December 24, 2008 at 02:49 pm
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I dont recommend this gym at all.. You can try premier fitness, its much better.. they are offering pure scam deal like their $8 per month deal.. and hey claimed that there are no annual fee. PLs. Beware of this club..
george / December 28, 2008 at 11:32 am
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Their scratch and win is illegal.
You cannot advertise that people win a cruise, and then force them to join to get the prize.
complain to the link below
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/frm-eng/PJSH-6X9KQY

Lets get these guys, lets stop them from ripping off more people.

Anonymous / December 30, 2008 at 12:47 am
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The odds are not 1 in 1.1 million, it is 1 in 1.100000000000000000 , it means 1 in 1.1....that means EVERYONE WINS....... hehe....... this is a funny world and till the time there are suckers, there will be suckee ......SUCKEEE.....hehe

BTW just wait till you see your free cruise.....it will cost you an arm and a leg to register to some duche bag website to get your prize......it will truly be FREE
Anonymous / December 30, 2008 at 01:37 am
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Hey people : Whai I find here are 2 sets of comments.

1. Who feel cheated by Extreme fitness 's business practice
2. Who feel they are getting their money's worth because extreme fitness have great facilities.

However , if Extreme Fitness have such good facilities, I wonder why they have to resort to such horrible ambulance chasing lawyer tactics to get business.

Just a thought, people, think about it.
Delisle Sux / December 30, 2008 at 09:01 am
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The Delisle location is a joke, a total pigpen... crap and weights littered dangerously all over the floor, "vintage" rank locker-rooms, puny free-weight floor, minimal equipment variety, and scuzzy trainers. The Delisle is the scale of an average hotel gym, and as filthy as a innercity YMCA. This is the worst of the Extreme locations, and the joke is that it is considered their "premium" location. The classes taught there are good, and it's fine to go for cardio and fat-burn... that's all one can say good about the Delisle.
The other locations are presentable, and the Eglinton location is very efficient. But overall the Extreme gyms are unfriendly, not a winning atmosphere, not a place to give or receive a smile.
Regarding getting ripped-off, the gym business is one of the sleaziest businesses, period. It is not just Extreme, but all gyms... always be cautious when joining a gym... never give your credit card number (credit card companies are responsible to the business) and always use debit (banks are responsible to to the account holder). Again, NEVER USE CREDIT CARDS AT A GYM.
** Regarding Extreme in particular, every location has more floor space allocated to sales offices than to workout area... that glaringly obvious factor should tip you off where their priorities are.

I should mention that I used to go to Yorkville Gym (at Hazelton Lanes) and it's expensive... but that gym is legit, organized, friendly, and professional. YOU GET WHAT YOU PAY FOR.
Anne Onymous / December 30, 2008 at 07:08 pm
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Pape/Danforth location is convenient and looks nice - equipment fine and lockers/shower area pretty clean... however... very high pressure sales. I'd been going to that location for some time (was Oxygen fitness before) and renewed with Extreme --- but insisted that I pay cash up front for the year and NOT give them my banking info. Paid $624+GST to get multi-location and towel service. It was like having to fight for the privilege of giving them my money. If you must go to this gym - I'd recommend a similar approach. With the economy the way it is though --- I'd hesitate to pay in advance for a full year because who knows if they'll be in business that long. The next battle was over the bullshit "fitness test" - which equals a sales pitch for personal training, etc. Having just been through a struggle to get them to take my cash - I had to argue with a "manager" to get exempted from their fitness test and receive my membership card. Not wanting to face this stress when my membership expires - I've decided to go with a home gym. (Most of the machine exercises I would do at the gym can be done with dumbbells anyway.)
anonymous replying to a comment from Larry / December 31, 2008 at 01:22 am
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Hello, For those of you who are locked into a contract part of the contract is to have the right to be there and obviously you still have your free speech! start conversation with club members and new arrivals and let them know your story let them know about this site. tell them to see if there is anything on rip off report inform them of the better business bureau ratings. speak loudly. Sit in the waiting room and start conversation let the truth be known to those who are considering and are members! This will most likely prompt a response when you are costing them more money than they are getting from you! i made a shirt that says CAUTION HIGH PRESSURE SALES TACTICS and plan to wear it during a workout session there. if they remove me then they have broken the contract
anonymous / December 31, 2008 at 01:30 am
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Hello, For those of you who are locked into a contract part of the contract is to have the right to be there and obviously you still have your free speech! start conversation with club members and new arrivals and let them know your story let them know about this site. tell them to see if there is anything on rip off report inform them of the better business bureau ratings. speak loudly. Sit in the waiting room and start conversation let the truth be known to those who are considering and are members! This will most likely prompt a response when you are costing them more money than they are getting from you! i made a shirt that says CAUTION HIGH PRESSURE SALES TACTICS and plan to wear it during a workout session there. if they tell you you cant come back or be there anymore then that cancels your membership..
Alex replying to a comment from DanforthDistress / January 2, 2009 at 06:12 pm
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I actually have broken my contract with Dunfield Extreme Fitness by documenting all the problems that I have encountered...times, dates, concerns and who I spoke to. After I have accumulated quite a few I met with the manager and informed him that I agreed in joining the gym because of the following services that you as a company promised to agree upon therefore you are in breach of you contract and therefore it is in my right to cancell my agreement as they were not with holding their part of their bargain. He cancelled it once I informed him that I had a case if I was to hire a lawyer for breaching the contract!
SMB / January 5, 2009 at 07:18 am
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Their sales approach at Extreme is indeed aggressive, I think that it is pretty much a concensus amongst all and that we all agree the sucker tactics they use is not effective. Negotiate right back and use that as your own tool. Remember they're hurting their own business and losing members before they can get them in the door to try out the gym. They obbviously will DO ANYTHING and RISK ANYTHING to get your business.
Keep the ball in your court...and keep it in play until you get the membership contract you feel most ocmfortable with and see how far you can push them? After all, you are the consumer.
Former Gym Member / January 6, 2009 at 11:22 pm
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As a former member of Bally's Fitness and almost a member of Extreme Fitness I just wanted to say thanks for making up my mind about joing Extreme Fitness. I think my money would be better spent in investing in a home gym!
Long John Silver / January 6, 2009 at 11:59 pm
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I just had my first day at extreme. Their facility is way better than Goodlifes beat down 80's equipment, but their sales activity is unfair and sometimes illegal. How do I know? - Well, my buddy is in fact one of their best trainer and his room-mate is in sales. Here is some of the things they do,
1. There is a guy/gal at the entrance of each location giving out "10 days free trial" offer. Which is an outright lie. Here is the reason. When ever you get into any legally binding contract, according to law you get 10 days to change your mind. They try to sell this 10 day as free trial and take your credit card info, which definitely not a persons inital interest, to join (but to try).

2. They sell you a $20 per month deal for 3 months only to charge you $80 afterwards.

3. When you sign up they do a fitness test. The guy/gal who does that will make you go through hell for 1 hour just prove that your are totally out of shape. The harder you work, the harder routine he or she will tell you to perform. By the end of that hour, as your heart is pounding, they will tell you to buy personal training (as if it is only for your best interest). Training is $79 per session and the person who takes your evaluation gets a cut from that. Your personal trainer gets a share as well, about 18-25 dollars if you show up. All trainers, sales people, and those fitness assessment people work on full commission. So they are aggressive

4. When measuring your body mass index and measuring body fat, they will intentionally show that you have a higher number, only to alarm you.

5. Now after all these bad experience, when you go to cancel your membership this is what happens. The reception will tell you that you will have to be at the gym at a time (i.e. 11am-2pm) and meet with John Smith, a manager. When you and other upset people show up, John is nowhere to be found. He will probably show up at 1pm only to cancel a few contracts. Basic idea is to keep you lingering long enough so that you are over your 10 day grace period and cannot cancel the contract.

6. Since people get aggrevated and angry with John in a short time, the upper management rotates these Managers among various locations of Extreme. So, the next time you go there, instead of John, you meet Kurt, the new guy. He pretends and actually knows nothing about your facade with John. (The very old good cop bad cop trick).

Did you know, each location of extreme draws about $400,000+ worth of business, each month? HAH

So, after all these, why did I join Extreme? I know thier gig and I know how not to get fucked around by them!

But people, DO TAKE ACTION. ITS YOUR MONEY. TRUST THE POLICE AND BBB (Better Business Bureau).

I have had prior experience with the cop dealing with fraud. They are definitely there to help.

Good Luck and Good Health to all !
Craig E / January 13, 2009 at 05:48 pm
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i scratched a ticket last night and appartently won a all-enclusive trip for 2 to jamaica. I have an appointment in an hour to claim the prize. I will come back on here tonight and post the results.
It seems a little too good to be true cause when i called i asked if i had to sign up or pay anything and i was told a distictive "no" not some "beat around the bush" answer.
I will let you guys know what happens tonight, and if im off to Jamaica
Greg / January 13, 2009 at 11:19 pm
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Remember the best workouts are free: push-ups, running, walking, jumping-jacks, sit-ups, burpees, jumping, leg raises etc.
replying to a comment from Greg / January 14, 2009 at 03:58 pm
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Dude your an idiot. dont talk about training when you clearly do not have any idea what you are talking about. Extreme Fitness is garbage, but 90% of society will not obtain their goals by simply doing bodyweight pushups and burpees. And wtf will "jumping" do hahah you must be kidding, ive been a personal trainer and I compete in bb and I have never read such a retarded post.
replying to a comment from DanforthDistress / January 14, 2009 at 08:30 pm
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They dicked me around too. They took unauthorized money off of my credit card, and after speaking with head office, now claim to owe me nothing. I got out of my contract by moving. All you need to show them is a piece of mail with your name and an address so try and get a friend or relative who lives out of town to agree to pick up your mail for a month and change a bank statement or something official to that address. I know it's sneaky but it is nothing compared to the crap they put you through. Also, I would recommend contacting consumer report with ctv television. Maybe they could help?
ICan'tBelieveIt / January 14, 2009 at 09:04 pm
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Alexander at the Yonge and Dundas location blatantly LIED to us to get us to purchase a membership. We got a scratch card that said we won a cruise, so we called the 1-800 number and they connected us to him. We then dropped by the gym so he could give us a tour. Quotes from Alexander:

"We sent out 10,000 fliers and only 5 of them had the cruise as a prize; you guys are very lucky!" [The smallprint says the chances of winning are 1/1]

"The cruise is worth $5000!" [It's actually worth $249 plus tax and we have to pay that in full plus airfare plus a $35 processing fee. This is almost exactly the piece of paper he gave us: http://www.vacationgetawayincentives.com/oceancruiseforyoucertificate.php?sample=true. Vacation Getaway Incentives are an interesting company. They pay Extreme $3-$5 in commission every time the cruise is redeemed]

"You have 18 months to redeem the cruise, but you need to still be members at the time" [Nowhere is this written on the certificate]

All this and we hadn't even brought the scratchcard; all he had was our word that we had won the cruise.
Mike A / January 15, 2009 at 01:54 am
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I do not recommend joining Extreme.
All contracts are based on 1 year, starting at $50 a month.
They will also try push you into getting a personal trainer which costs $75 per hour. There is a huge lack of customer service!
Mohammed D / January 15, 2009 at 02:14 am
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Personal trainers cost TOO much. They ask for something like $75.00 an hour. Most of them are college graduates, who just studied fitness and exercise science. I honestly dont think they are licensed trainers. Do not be pressured to sign for personal trainers. More so, always read the contracts and dont be fooled for any of the promotions.
susan replying to a comment from Craig E / January 19, 2009 at 02:04 pm
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Craig
Is it for real?
Any strings attached?
What is the actual cost to accept this trip?

Thanks!
Out Of Contract / January 22, 2009 at 08:08 pm
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Hey alex I aswell used the same method i had a trainer that was consistently not showing up for appointments. When i called to complain i was confronted and called numerous names i pointed this out and got out of a $39 month membership and 4 training sessions 3 of which i used scot free.
Cruise is not real / January 22, 2009 at 08:10 pm
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1. Anything that is too good to be true is.
2. no company in the right mind would give away a $5,000 cruise for $16 Smarten the hell up.
3. the 2 contract you sign with them states on the back that you have 10 DAYS to cancel or else you are locked in for the year.. Read it. It is comment sense people you have it now don't be outsmarted.
thh20 / January 27, 2009 at 05:30 pm
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I'm right in the middle of fighting with EF to cancel my membership. I've only been going to the Danforth location for a few months, and don't feel like I've gotten my money's worth. When I went in to get information about memberships, they acted like I was THE most important person on the planet... and as soon as they got my credit card info, I became a bum. I got suckered into one set of personal training (which I actually enjoyed), and 2 sets of nutrition (WASTE of money!!) before I realized the cost of the membership just wasn't worth it, and tried to cancel. I was treated VERY poorly by the manager, and basically kicked out the door, not being able to cancel. So I changed my credit card info... Hopefully that works.

One more thing: I'm pregnant, and I've had several sessions with my trainer that made me wonder if the exercises he was putting me through were safe for me & the baby.

BE CAREFUL!!! If you go in for information and find the pressure tactics to be too much, BE PREPARED TO WALK AWAY!!!
Previous Employee / January 28, 2009 at 04:02 pm
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Stay Away!!!! Used to work there as a personal trainer at the bay/bloor location. Complete use of scare tactics, pressure sales and blatant persistent lies. Manager once told me to hit on girls to sell training!
Would not recommend to anyone.
Long time member / February 1, 2009 at 08:08 am
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I am soooo sick of Extreme Fitness, Whitby location. How many times will the staff there fail to show up on time, making customers wait minutes, or even over an hour (like this morning) before the doors are opened. The management is absolutely pathetic. Not to mention theire complete lack of response to customer feedback submitted through their online feedback too. This business doesn't know how to run a business - they're absolutely oblivious to the makings of good customer service and ignore the fact that in today's economic environment and the competition that's out there, they have a tough job to keep their customers. Shame on you Extreme Fitness - Whitby and Corporate!
extreme sucks! / February 2, 2009 at 02:27 pm
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I am a former employee and know all their tricks. This company should be put out of business for unethical borderline and sometimes legitimately illegal practices. I have so many stories of my time there. The bottom line is,. they will do ANYTHING and I mean ANYTHING from lying (giving out wrong nutritional advice so you actually gain weight if you want to lose it so you can come back and sign up for more nutrition sessions, etc.) I will be so happy when this company goes down. Its a shame that it still exists. behind closed doors the employees and managers are making fun of the clients! ive seen and heard it all! They pay garbage wages and people there are quitting every week, everytime i went into work there i always saw a new face. im surprised i worked there so long. To hell with extreme fitness!!
This city needs a gym where its employees actually care about their members and their goals and not their money. I wish peter silverman would do a story on this and do a full 1 hour expose on this extremely garbage company. do NOT sign up at this gym!!!
replying to a comment from extreme sucks! / February 2, 2009 at 04:09 pm
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DO NOT SIGN UP AT THIS GYM! And if you do...Good luck dealing with these scam artists. Just try contacting their head office! Apparently they have no head office. Actually they do, they just keep it well hidden. Why would they want to hide? On top of having absolutely no way of contacting them - except the club - where customer service is just dismal and lacks any responsibility or accountability - they are very good at taking months to actually cancel your credit card. Contact your credit card company directly - and ask for a charge back immediately and report their behaviour.DO NOT SIGN UP AT THIS GYM!
Anonymous / February 4, 2009 at 05:09 pm
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I recently signed up for online banking, and was horrified to see that Extreme Fitness was still debiting my account monthly. I had closed my acount back when the club was still "Bally otal Fitness" at Bay & Bloor. This was in November of 2007. So, for over a year, I had been paying them what amounted to over $750. It's outrageous. I went to the club to call them out on their mistake, and was told that - according to their system - I had my account frozen, not terminated. So I asked to speak to a manager, who conveniently wasn't there. After a week of trying, I managed to track one down, who shut down my account for the second time. I got a printout of all the transactions, and I'm now writing a letter to their head office to get my money back. I don't expect to see a penny of it. I will never, ever, reccommend this gym - or any others under this brand - to anyone. Immoral schemes and intimidation tactics don't make a business. I will never understand how an employee can stand behind such a cheap, bastardized product.
Virginia Thomas / February 8, 2009 at 07:52 am
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The day I left Extreme was the day I found sweet bliss...hello Swann Fitness for Women! They are new to Ontario and this facility on the Danforth is facility super clean, the machines and equipment are tailored to women of all shapes and sizes & by the way personal trainers are included to assist you throughout your workout with no additional fees :)
Thank you Swann Fitness for making my visits to the gym truly a positive and life changing experience.
annoymous replying to a comment from xterratmc / February 10, 2009 at 10:45 pm
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I agree, this is the last they're going to do this to innocent people, a gym should be a place to relax and do ur good body and destress you, what they're doing is fucking illegal and I should know I happen to work for them and they're screwing me over as well, they will be playing my game now.. this is the last straw justice will be spoken for.
replying to a comment from / February 11, 2009 at 08:42 pm
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The cruise is such a scam, everyone I know who got the scratch card won the cruise...I wonder if anyone actually took the prize and it was legitimate!
I have been with Extreme since 02 (long time), and never suspected they were so bad (I guess I never had to cancel) but now I am a bit scared that they were or are overcharging me and I am unaware of it...now I feel like switching gyms...huh...interesting...
Shonner1708 / February 12, 2009 at 02:50 pm
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I signed up at the Delisle Club back in the summer and yes I too felt the pressure of their sales gimmicks; I went in for an assesment and they made me feel like I couldn't even leave the place without agreeing to personal training and nutrition counselling. And I took it anyways. And yes it was a bit expensive. They cut me a deal for my membership because of where I work, so that made it easier to swallow, and I made the most of my personal training (I had two trainers - a total bitch for one session and then a really great guy who knew what he was talking about for the other 15). Towards the end of the sessions they tried to lure me into buying more, but I simply told them I can't afford it right now and I'd think about it once I had finally paid off my original sessions. And they backed off.
I switched over to the new Yonge and Dundas location once it opened up and I go there about 4 times a week now. I think the layout is great, the facilities are top notch and despite what people say about the service, the folks at reception are cheerful and even call me by my name now when they see me. Nobody has tried to strongarm me into anything there; I get to go in, work out, enjoy the steam room and then go home feeling good. The only thing I am less than thrilled with is how some dirty freaks are turning the locker room into Extreme Bathouse and spend their time stalking the place in their towels wandering in and out of the sauna, the steam room, and the cold room. Oh and peering into the next shower stall through that gap between the divider and the wall. Pigs.
HAZIR / February 15, 2009 at 03:27 am
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www.qasaabco.com
DEAR SIRS,

I AM PLESED TO INFORM YOU THAT WE ARE DEALING IN EQUESRIAN LINE. BEFORE ME , MY FATHER WAS RUNNING THIS COMPANY AND AFTER HIM, I AM RESPONSIBLE FOR ALL THE MATTERS.

WE ARE A WELL ESTABLISHED COMPANY SINCE 1970 WITH OUR OWN FACORY AND WE HAVE ABOUT 150 STITCHING MACHINES IN OUR FACTORY.
WE ARE SPECIALISTS IN
BOXING GLOVES,FITNESS GLOVES/ WEIGHT LIFTING GLOVES,MITTS GLOVES/SPEED BAGS, TRAINING MITTS,
FOCUS PADS KICK PAD,PUNCH BALLS,
HEAD GUARD,CHEST GUARDS,GROIN GUARDS,RASH GUARDS,

WEIGHT LIFTING GLOVES, HALF FINGER (gel in palm)
EXERCISE GLOVES

JUDO/KARATE/NINJA MARTIAL ARTS EQUIPMENT
JUDEO KARATE SUITS
BOXING/KARATE SHOES
JUMPING ROPES
HANDWRAPS
WEIGHT LIFITING BELTS, EXERCISE BELTS,DIPPING BELTS, POWER BELTS CAPS ETC

SPORTS BAGS

T-SHIRTS, SWEAT SHIRTS AND BOXING SHIRTS, FLEECE WEARS, HOODIES
UNDER WEAR,

WE UNDERSTAND WITHOUT SAMPLES , ALL IS BOASTING, SO WE WELCOME YOUR ENQUIIES FOR SAMPLES OR ANY OTHER INFORMATIONS.
WE ASSURE YOU PERFECT QUALITY PRODUCS AND VERY COMPETITIVE PRICES.

THANKING YOU, WE LOOK FORWARD TO HEARING YOUR REPLY.
BEST REGARDS/HAZIR
QASAAB GLOVES COMPANY.
SIALKOT-PAKISTAN
TEL & FAX ;0092-052-4589114

P.S: APART FROM OUR OWN DESIGNS, WE ALSO WELCOME BUYERS OWN DESIGNS FOR COUNTER SAMPLES AND BETTER QUOTE.
HAZIR / February 15, 2009 at 03:27 am
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www.qasaabco.com
DEAR SIRS,

I AM PLESED TO INFORM YOU THAT WE ARE DEALING IN EQUESRIAN LINE. BEFORE ME , MY FATHER WAS RUNNING THIS COMPANY AND AFTER HIM, I AM RESPONSIBLE FOR ALL THE MATTERS.

WE ARE A WELL ESTABLISHED COMPANY SINCE 1970 WITH OUR OWN FACORY AND WE HAVE ABOUT 150 STITCHING MACHINES IN OUR FACTORY.
WE ARE SPECIALISTS IN
BOXING GLOVES,FITNESS GLOVES/ WEIGHT LIFTING GLOVES,MITTS GLOVES/SPEED BAGS, TRAINING MITTS,
FOCUS PADS KICK PAD,PUNCH BALLS,
HEAD GUARD,CHEST GUARDS,GROIN GUARDS,RASH GUARDS,

WEIGHT LIFTING GLOVES, HALF FINGER (gel in palm)
EXERCISE GLOVES

JUDO/KARATE/NINJA MARTIAL ARTS EQUIPMENT
JUDEO KARATE SUITS
BOXING/KARATE SHOES
JUMPING ROPES
HANDWRAPS
WEIGHT LIFITING BELTS, EXERCISE BELTS,DIPPING BELTS, POWER BELTS CAPS ETC

SPORTS BAGS

T-SHIRTS, SWEAT SHIRTS AND BOXING SHIRTS, FLEECE WEARS, HOODIES
UNDER WEAR,

WE UNDERSTAND WITHOUT SAMPLES , ALL IS BOASTING, SO WE WELCOME YOUR ENQUIIES FOR SAMPLES OR ANY OTHER INFORMATIONS.
WE ASSURE YOU PERFECT QUALITY PRODUCS AND VERY COMPETITIVE PRICES.

THANKING YOU, WE LOOK FORWARD TO HEARING YOUR REPLY.
BEST REGARDS/HAZIR
QASAAB GLOVES COMPANY.
SIALKOT-PAKISTAN
TEL & FAX ;0092-052-4589114

P.S: APART FROM OUR OWN DESIGNS, WE ALSO WELCOME BUYERS OWN DESIGNS FOR COUNTER SAMPLES AND BETTER QUOTE.
Michael / February 16, 2009 at 12:34 am
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They have so many trainers that just stand there and do nothing!! They pay them to talk to each other
Toby / February 17, 2009 at 01:57 am
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Do not join Extreme Fitness!! I used to work for CIBC Visa and everyone knew that Extreme Fitness was one of the worst for misusing people's credit cards. Do not dare join them!!!!
Kerry-Ann replying to a comment from Carrie / February 18, 2009 at 07:15 pm
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Extreme they are the WORST...I work at a bank and i see alot of customers who tried to cancel there membership and they denied them, they also messed up sooooooo many peoples account.. They ARE HORRIBLE... I am having the same prob right now..It was sooo easy to sign up and now Im moving far away and they wont even cancel. The MGR their is a BIG FAT GUY.. WOW for extreme fitness and their IMAGE. U would think they want to get someone who is in shape and represents FITNESS not looking like CRAPNESS. DO NOT GO TO THE ONE AT INTERCHANGE IN VAUGHAN
Tia / February 24, 2009 at 08:18 pm
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I just joined Extreme Fitness on saturday. After reading all your comments i am SERIOUSLY scared and a lil upset that so many people feel that way. I think that if a majority of people feel this way that the outcome of me feeling this way is high. I am currently in the 8 dollars a month for 2 months and then the year contract. Because ive singed up 4 days ago. It there any way that i could cancel within the 2 month period?
Andre / February 24, 2009 at 10:59 pm
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Cancel it ! you have a week to cancel that "contract"

save your time and money

J Potter / February 26, 2009 at 03:39 pm
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I AM A MEMBER AND I AM COMMITTED TO DISCOURAGING ANYONE AND EVERYONE FROM JOINING THIS CLUB.

I used to be with Sports Clubs. Never complained once in my 15 years as a member. Great chain of clubs. So when I heard Extreme Fitness was buying SCC out, I knew the end was near. Since that time, it's been a slow and steady decline in amenities, services, many broken promises (aka lies), ZERO customer service. Management are like replicants. Ask them a question and it immediately gets deleted from their memory while they smile and nod as you talk to them.

THERE ARE NO COMMENTS BOXES AT EXTREME FITNESS BECAUSE THEY DON'T CARE!!!!!! Don't believe me? Write head office and see if they reply.

I'm pressed for an alternative, and maybe that's what they're betting on. They bought good locations and facilities with established members who liked the old clubs. It's clear that it's just a matter of time before someone will get smart and build competitive clubs right across from every Extreme Fitness club, so they can watch members file across the street. I can't wait.
J Potter / February 26, 2009 at 03:52 pm
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Oh yes, I forgot...

CHEAP, CORNER-CUTTING, LYING, UNETHICAL WEASELS!!!!!

I BEG AN ETHICAL COMPETITOR TO OPEN PREMIUM CLUBS RIGHT ACROSS THE STREET FROM EVERY EXTREME FITNESS.

I'LL JOIN.
Alon / February 27, 2009 at 12:47 am
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I'm a member at the Richmond location, I go 4-5 times a week.

I don't understand all the complaints - it's a good gym, especially for the location. When they called me to book a fitness assessment I just said "no thanks." When they called back, I asked them to stop calling me.

It's pretty busy around 6:00 p.m so I try to go earlier or later, but I assume that's true of any gym. It's busy on the highway at 6:00 p.m. too, that's when a lot of people want to use certain things!

I would think about what you're doing before you sign a contract, as one other poster mentioned. You shouldn't get mad at Extreme Fitness because you bought a gym membership that you don't use. I paid $684 for 12 months + 2 bonus months, which includes access to all locations except the premium one. In any case, I only use the location that's 3 minutes from my house. Ultimately, that's the gym you should join - the closest one to the place you live or work.
J Potter / February 27, 2009 at 01:06 am
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ALON IS A PLANT!!!!! an Extreme Fitness employee planted to try to counter-balance the negative comments about this weasely organization.

You can dress it up as much as you want, but this place is totally modelled after a Bally's-type business model... cover the blemishes and declining services with a bit of sparkle here and there, but keep over-selling memberships. Trust me, member's concerns are the LAST thing they're worried about. Hitting membership targets and high volumes is where they focus their energy. It's all smoke and mirrors. The renovations they made added little to no value to the club - it was all just cosmetic.

I could keep going, but I must sleep.... more later when I feel another rant coming on.
Sophie / February 28, 2009 at 02:05 am
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This gym should be shut down and sued by all of the members who have been cheated from it.

Too many people have voiced their complaints about fees charged to them by this gym even after they have advised of membership cancellation but sadly, by not uniting and taking a stand, this gym continues to profit by using unethical tactics like the aforementioned example.

In my case, my one year membership at the Wellington Street location expired in August 2008 and coincided with the due date of my baby. In May 2008, I requested the gym in person to cancel my membership as I was physically unable to exercise during my pregnancy. The person who I met with agreed, however, indicated that he could only place a freeze on the fees until my one year contract was up. He asked whether I wanted to resume my membership on a monthly basis and I declined knowing that I would not be able to exercise with a newborn and since there was no Extreme Fitness near my home. He told me not to worry.

Woe is me for trusting him. A couple of months after my baby was born, I noticed that monthly deductions were made from my credit card. When I called the gym manager, he declared that was the case because I had not come in person to request cancellation and when I explained that I had, he insisted that my earlier visit was made just to request a freeze and that I should have known that my membership would continue on a monthly basis for which I would be charged. When I advised that was untrue and illogical since I knew I would not be able to exercise so soon after having a baby, he said that my pregnancy and postpartum situations were not his concern.

I am appalled at his behaviour and disgusted at being cheated by this company. Unfortunately, the channels of escalating my concerns appear to be limited but for now I advise everyone AGAINST ever joining this gym.
Beata replying to a comment from Luisa / February 28, 2009 at 09:04 pm
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Hi did u get out of it? if so how?
I just signed up with them today but after reading this I want out.
Thanks
Employee replying to a comment from Beata / February 28, 2009 at 11:58 pm
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Hi Beata.

My advice to you would be to try out the club for the standard 10 day trial and make a decision afterwards. Something to consider is that Extreme Fitness would not have expanded so much if they only prayed on the 'weak' so to speak.

Yes, I work for Extreme and I am well aware of all of the policies and procedures. Everything is in writing for you, and nobody can pull the wool over your eyes.

If you have any other questions feel free to ask me here.
Employee / March 2, 2009 at 09:20 am
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Now, thats not to say that people dont flat out lie to you...because there are some people that do. I am well aware of that.

But, as I previously said, all the terms you are 'agreeing' to are written out in black and white for you. Take the 5 minutes to read over what you are signing, and it makes worlds of difference.
Ex Employee / March 2, 2009 at 10:49 am
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The problem is any Extreme Employees soon become Ex Employees, and the sales people are paid commission up front.Therefore when an Extreme employee decides they had enough of the BS that goes on at Extreme they just tell customers dont worry you can cancel anytime, and know they will not be around when the customer comes back.
The working environment since extreme got bought by the american investment company Falconhead is terrible.
They treat their employees like their members. GARBAGE
I heard they are even suing Ex Employees that left.
These guys are your typical know it all bully Americans that think they can do what ever they want. We are just stupid Canadians that live somewhere up north.
Spread the word lets Boycott Extreme Fitness, Only buy Canadian, and send a message to these low lifes.
Anybody know a good lawyer that will do a class action lawsuit against Extreme Fitness, it would be a sure winner.
Lastly, I would tell all the Extreme Employees that look at this Blog go work for a real company dont sell your soul to the devil.
Debra / March 4, 2009 at 09:19 pm
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Just came back from visiting Extreme, was thinking of signing up but after reading all the negative commentary.......not a chance!
thank you all for saving my pocket book!
Now has anyone had any experience with Good Life, I really need to lose some weight and tone up, they have a 12 session weight circuit programme, with a personal trainer of sorts,
what do you think?
many thanks
DONT GO TO CEDERBRAE / March 5, 2009 at 05:25 pm
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Went to sign up for the Extreme fitness in Cederbrae yesterday. A sales rep by the name of Drew was being a real prick when I told him I wanted to check out the gym for a couple of months due to the promo and make my mind by it later. Forgot my direct deposit form, was sent back home, didnt' get a good feeling from the staff or directing manager. Glad I checked out these reviews and decided not go to back there.
Bunch of con artists.
Debbie / March 8, 2009 at 01:24 pm
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Buy Canadian
Boycott Extreme Fitness
Sonia / March 10, 2009 at 04:24 pm
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Been trying to cancel my membership because I moved to another city that don't have any Extreme Fitness gym. I called the manager (Timothy Nielsen) everyday, he is never available and he is not returning my calls. I left voice mails and sent emails. I faxed my proof of moving, he still didn't get back to me. When I asked the receptionist for his superior or the main office phone number, she said she couldn't give it out. WTF???
ppcdec4 replying to a comment from Larry / March 12, 2009 at 01:31 pm
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I canceled the contract right away I signed it so I got all the refund back but that's not the end of story.After 6 months, I found that I was being charged for 3 months already. I went to the fitness center in person and told them that I never signed anything. The manager and his employee said I was sleepy on that day that I signed that contract.They are telling me I signed another contract on the same day that I canceled one. I am gonna do whatever it take to get my money back. Guys, I am sure we gonna make it difference if we take action together so please reply me or email (poechuu@yahoo.com) so that we can talk about it.
ppcdec4 replying to a comment from J Potter / March 12, 2009 at 01:38 pm
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hi there,do you know which location is the main office? I talked to a lawyer and consumer protection so I am writing a letter but the main office is no where to be found.plzzzz

poechuu@yahoo.com
Scooter / March 16, 2009 at 05:21 pm
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Can anyone suggest a good alternative in the Pickering/Scarborough area?

Thanks
Disgruntled Member / March 16, 2009 at 10:58 pm
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Has anyone whose contract ended actually got this shithole to stop charging them? Mine is up in July, so I need everything in order by May to give them 60 days notice. Apparently faxes, letters, talking to managers etc. does not work and the pricks keep on charging and charging and charging. I can also imagine cancelling my credit card will result in a hefty bill via collection agency 1 or 2 years from now.

Please let me know any tactic that has worked, I hate this over crowded crappy gym so much and really don't want them to get anymore of my money.
From Scarborough / March 18, 2009 at 10:26 pm
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They welcomed me with flowers. When time to cancellation came I felt that the flowers were all drama. I will never join this gym again and will not recommend anybody to join. The Manager Elliot Karantjas says he is the proprietor of the gym and there is nobody else we can complaint to.

Here is the numbers you can complaint to or state your concerns to:

Extreme Fitness Inc (Head Office)
8281 Yonge Street
Thornhill, ON L3T 2C7
(905) 709-1248
Just dial 0 for a representative.

If Scarborough also call property Administrator with complain: Anthony Leano 416.431.3431
Head office info replying to a comment from Carrie / March 18, 2009 at 10:28 pm
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Extreme Fitness Inc (Head Office)
8281 Yonge Street
Thornhill, ON L3T 2C7
(905) 709-1248
Just dial 0 for a representative.
Natalie replying to a comment from Virginia Thomas / March 25, 2009 at 01:31 am
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I always get hassled to join Extreme Fitness, and I almost caved in to join. Thank goodness I read about the negative reviews!

And thank you for recommending Swann Fitness, Virginia. I happen to live quite close to it but I never noticed it! Thank you so much, I will drop by to check it out.
Andrew / March 25, 2009 at 04:31 am
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I think I know the reason behind the crappy service at Extreme Fitness.

The employees are not motivated because the company pays them crappy salaries. (However, that does not justify being rude.)

I guess the owners of this gym are after only one thing - PROFITS.

It does not care about the service, its members or its employees. That is why the service is so bad. There are so many complaints from members and the management is not doing anything about it.

They are aggressively recruiting new members with their misleading deals, like "$8 a month for 2 months". Yeah, right!

They are after your MONEY and nothing else.

I wonder if this gym will last with this kind of strategy.

Even Bally went belly up. And Bally was not bad like Extreme Fitness is.

By the way, good work Charles Huang.
Mimi / March 25, 2009 at 09:24 am
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Andrew, I don't mean to be disrespectful, but EVERY business is out to make a profit, even not-for-profit, but the issue here is Extreme's practices. Sort of brings back those dirty memories from the 80's when consumers signed ambiguous legal agreements to health clubs that went out of business, after they got everyone's money. I'm a dissatisfied member too.

PLEASE SEND YOUR COMMENTS AND COMPLAINTS TO: memberswhocare@hotmail.com.

We'll collect all info and will work toward improved satisfaction or a better solution.
Andrew / March 25, 2009 at 02:20 pm
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It is a business after all. And I understand that a business has to make profits.

When I was a member of Sports Clubs of Canada / Goodlife, I was happy with what I was getting. I knew that they wanted profits. But they looked after the quality of their service, equipment, employees and most importantly, the satisfaction of their members. They delivered their end of the bargain. Even their cleaners were very efficient and polite (and not at all rude).

In contrast, I get the feeling that Extreme Fitness is after profits and nothing else. I don't think that I am alone in this one. Other people have used words like unethical, scam, fraud, etc.

My mistake was in switching gyms.

I hope Extreme Fitness changes its strategy. Otherwise, I do not see them doing well long-term, with this kind of service and bad publicity.

Just my opinion ...
Mimi / March 25, 2009 at 03:07 pm
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Hi Andrew,

I'm TOTALLY with you, I was just responding to your "profit" comment. I too was a member of Sports Clubs and I NEVER had one single complaint in over 10 years. Excellent customer service, polite staff, the trainers were helpful experts, versus "sales" staff... I knew it was the end of an era when they sold to Extreme. I've only remained a member because I love the Delisle location and facilities. The renovations were a joke... purely aesthetic to change the corporate identity - with no improved value for members. I've been on the waiting list for a reformer pilates class since January 2008!!!

Unfortunately there aren't any other Sports Club club options around anymore, but I've heard some rumours about another fitness group looking to start something. I'll be anxiously awaiting that announcement, so I can quit Extreme.

CM / March 26, 2009 at 05:18 pm
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My little sister just arrived in the Canada and thought she'd take advantage of the $8 per month deal at the Danforth location this month. She soon found out that "No Annual Contract" meant yes there is an annual contract. She said that she couldn't sign up because she'd only just arrived and didn't have a bank account yet and the sales rep said he would walk her down to a bank and get her an account set up! That's got to be breaking some privacy laws. Thankfully she didn't do it. I would advise people to look for a gym with more ethical practices.
Alison / March 27, 2009 at 05:37 am
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I regularly use the Sheppard and the Richmond locations, and I really like this gym. They have some great instructors, the newest cardio equipment; the hot yoga studio at the Richmond location is fantastic; and I appreciate the saltwater pool at the Sheppard location. Yes, signing up was extremely unpleasant, as the manager at the Sheppard location was like a pitbull, bringing a guest is horrifying because of their high pressure sales tactics, and getting a small refund took forever (I renegotiated within the cooling off period because I found out about a corporate discount) but I don't do these things very often. I work out 3-4 times a week and generally have a good time there. I couldn't stand Goodlife and their cookie cutter fitness classes.
Mimi / March 27, 2009 at 09:16 am
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Thanks Alison for the info about the hot yoga studio - I didn't know about that and I will definitely check it out.

There's no argument that the physical foundation, equipment, etc., of the facilities are excellent because they were created and developed from the Sports Clubs model... unfortunately, it's not about that (again, I continue to begrudge the renovations because they were simply about changing corporate identity, and not improving the member's experience). Goodlife is also psychological torture for anyone who has any type of "expectation" or experience with a high-end facility (having to ask for towels?! pu-lease!).

Anyway.... I agree with you... complaints from members are strictly about high-pressure and dishonest sales tactics and absolutely ZERO customer service or respect.

I still find it absolutely shocking that they are getting away with this type of conduct in this day and age. I thought the government stepped in years ago to enforce rules about high-pressure contract tactics with fitness facilities. Perhaps I will contact the appropriate ministry to enquire about this.
Lore / March 30, 2009 at 12:17 pm
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How is it possible that this people do not have a Head Office,
All company's even if it small has to have a head office.

I got a letter from Dr that can not go the Gym until further notice and they are asking for an exact date or time frame, they told me they will freez the account and no further payment will be done for month well that contract for freezing states, paymnet will continue to go thorught and when i called they yes it will.

Pleas i need the office A.S.A.p and the number is not 1(800)637-9045 This is the number for the Extrem Fitness club in Danforth

Mimi / March 30, 2009 at 12:26 pm
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Lore,

I think there is some contact info for the company further up in this posting.

Everyone else.... please note, I don't think there's a law that states that all payments made to a business must be made either by debit or credit card; therefore it would be my advice to all new potential members to pay monthly via cheque, so that they can't continue to debit the account. Unfortunately anyone who is reading this forum is already disgruntled and stuck, so it's advice that comes too late.
THANKFUL replying to a comment from CM / March 31, 2009 at 10:50 am
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Wow i got that flyer in the mail and i was planning to go there to get signed up thankfully i seen this site i will def NOT do this wow
Bart / April 3, 2009 at 01:59 pm
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Yeah! everything you said or your comment here are true and too bad for me because it's too late when i read this( your very bad experience) because when i go the ExteremeLY "GREEDY" Gym (Cedarbrae) I ask One of their Employee his name is " Rajan" first he is so nice and friendly and after you sign the contract THAT'S IT! they don't care about you and by the way up to now i didn't receive my Gym bag and tumbler they are TRULY LIAR DON'T GO TO CEDARBRAE AND BEFORE YOU SIGN THE CONTRACT MAKE IT CLEAR ABOUT THE MEMBERSHIP BECAUSE THEY SAID AFTER 14 DAYS YOU CAN CANCELED YOUR MEMBERSHIP BUT WHEN I COME BACK AFTER SIX DAYS AND I WAN'T TO CANCEL IT DUE TO FINANCIAL PROBLEM I NEED TO FINISH MY MEMBERSHIP WHICH IS MEAN YOUR CONTRACT(BUT THEY SAID THERE IS NO CONTRACT OR ANNUAL FEE) AND THEN I SAID TO THE EMPLOYEE" YOU SAID THE MEMBERSHIP IS ONLY 14 DAYS AND I CAN CANCELED ANYTIME I WAN'T" AND HE SAID "AFTER 1 YEAR AND THEN YOU HAVE A 14 DAYS TO DECIDE IF YOU WANT TO CONTINUE OR NOT" so that so very tricky right you should clear about the membership.

AND TO ALL EMPLOYEE: HOW CAN YOU SLEEP? HOW CAN YOU EAT YOUR FOOD THAT THE MONEY YOU'RE SPENDING FOR IS FROM THOSE PEOPLE THAT A "VICTIM" OF EXTREME GYM FITNESS MANAGEMENT, WE KNOW THAT YOU ARE JUST FOLLOWING YOUR "CROCODILE" BOSS BUT SOMETIMES YOU NEED TO THINK YOU GUYS ARE STEALING THE MONEY OF THOSE PEOPLE WHO WORK HARD FOR THEIR FAMILY.

AND TO ALL COMPLAINANT: I STRONGLY SUGGEST TO SUE THIS COMPANY LET US UNITE AND LET US GO TO THE MEDIA(SILVERMAN) TO EXPOSE THE ANOMALY OF THIS STUPID COMPANY
replying to a comment from Andre / April 3, 2009 at 02:18 pm
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Hi Andre,

that also happen to me and when i'm trying to cancel my contract after 4 days they said i can't because it's a contract, so do you think is there a way to canceled my contract i'am already 1 month member of this greedy gym(Extreme Fitness)
Tash replying to a comment from ppcdec4 / April 4, 2009 at 08:10 pm
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ppcdec4> If you know you didn't sign anything, ask them to show you a copy of the form in question. They should have a scanned copy to show you on the computer itself. They tried the same thing with me. When they finally pulled up this 'contract', my signature was nowhere on it.

I joined Extreme after 'winning' a 4-month membership from filling out one of those ballots. I signed up at the Yonge & Dundas location, and at the time, I repeatedly asked for the terms of my contract to be explained and clarified in detail before I signed and gave them my credit card. The terms spelled out for me VERBATIM by the representative were:
- That the length of the contract was ONLY 4 MONTHS, after which a membership fee of $96/month would kick in should I choose to continue.
- That I was under no contractual obligation to continue past 4 months.
- That if I wanted to cancel the trial membership before the 4 months were up, all I'd need to submit would be 2 weeks written notice.

After about a month, I realized I would no longer be able to use the membership due to my work and commute schedule. I took my written notice in, and was told I could not cancel. I spoke to the Manager, Alex Kumar, who told me I was violating the terms of my contract. I was NOW informed that I had signed a YEAR'S contract with 4 months free, and that the two week's written notice ONLY applied once I had finished the year's contract. When I asked to speak to the representative who signed me up, I was conveniently told, "He no longer works here, so whatever he told you isn't our problem". I had to meet with Alex Kumar TWICE before this mess got sorted out. Both times he was rude, evasive, and extremely condescending. As luck would have it, the credit card I had given them was stolen, so I had to cancel it, before they had a chance to take out any payments. I refused to submit information for an alternative credit card until I was shown their copy of my contract (the copy I had did not have ANY of the terms they were talking about). As previously mentioned, my signature was nowhere to be found on the copy they had on file, so Mr. Kumar was forced to cancel my membership.
Extream Fan / April 5, 2009 at 06:39 pm
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All i can say is WOW! there are alot of people here who really hate extream fitness. maybe you guys weren't ready for a commitment to a gym? and would rather bash the company then admit you failed? for what ever the reason i totally diagree. i am married with children and my hours at work have been cut back due to this econemy. but i knew i really needed to loss some weight and get into better shape. so i started looking around at various gyms in Ajax. i even checked out the mclean center which i thought would be dirt cheap and they wanted 38 bucks a month to work out in a small,smelly,public gym.NO WAY. my wife and i had gotten the promo in the mail from extream fitness for the 8 dollars a month and once i read the fine print(i think most of you's need to do) it clearly stated first 2 months were 8 dollars there after you pay regular fee! none the less the wife and i went to go check out the pickering location with my daughter. right from the start they were very friendly and accomadateing. our tour guid was Allen Bell really nice guy and down to earth. once finished our tour we were really impressed with the gym compared to the others we had looked at this gym was top notch! so from there we went up stairs and allen explained all the different payment options (which where way out of our price range) so i explained to him that we don't have much money and really can't afford those payments. so they the manager came in and was more then understanding and offered us a payment plan of 46 dollars a month! so all in all it was an extra 8 dollars more then the other gyms we had looked at but a much better place to work out.

even up to my assesment i didn't feel preasured not once to get a PT. all in all i would recommend this gym!
tina / April 5, 2009 at 08:40 pm
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The Sheppard and Yonge location is way too full, and the front desk girls are rude, the managers are rude, but the people who go to that gym are very pleasant. I used to go there for 4 yrs and loved it. Now since I moved, I go to the Interchange location. I love that location, the fron desk girls and managers are nice, no complains at all. The only thing I would change is better service from the employees there.

All of you who say that you feel pressured to sign up for memberships and personal trainers, NOONE is pressuring you! You need to have a voice and a brain of your own before signing any contract. So get up from your lazy ass and go work out without complaining at the gym!
Ozel replying to a comment from Larry / April 6, 2009 at 02:21 pm
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Wow, I thought I was alone here...


The gym is HIGHLY unethical and a TERRIBLE environment
Tatjana / April 7, 2009 at 03:14 pm
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The Cedabrea (Scarborough) location is Extremely filled with people. Its packed! I wouldn't recommend this location. Not a special gym by any means.
Paul / April 8, 2009 at 11:16 am
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I joined the richmond extreme fitness in november of 2007 on a "$8/month, no annual contract basis". I informed them I'd be moving away in May of 2008 to work and I was told that there was no problem the contract would be canceled. Well as you can imagine May 2008 came around and when I went to close my contract I was informed that I had to have proof that I was moving away. So I showed them my terminated lease as well as a certified letter from my employer at a job over 200km away including my contract.

It's now April 2009 and I'm STILL trying to get the $700+ they charged me on my credit card until the end of november 2008. After going through all this b.s. with a "head office" which does not exist, now I'm being tossed around the curb about a cancellation form which I was never informed of in person by the previous manager Gord and now the new manager of extreme fitness, Rinardo. Also apparently they have no capability to write refund cheques either. I don't even live in Toronto anymore so I can't just come into town and meet with a manager who is never there!

I think I just have to face it. I was robbed and I will never get my money back.
Stephanie / April 8, 2009 at 12:57 pm
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In 2007 I signed up for a contract and quickly changed my credit card number after numerous uncomfortable run-ins with sales representatives and other issues with my situation. I am now in collections which I wished to get rid of. I went into Extreme Fitness in March of 2009 to simply ask them who I pay and how I pay it, and somehow walked out with a totally new membership. I did this on the terms that what I owed to collections would be void and I would no longer owe them; I would pay Extreme Fitness. Collections is now calling me saying that that representative has no authority to void a pending account, thus, I now owe $450 for a new membership and $350 for my account with collections. The stupidest part of this was that I actually believed Extreme Fitness, and the more I talk to people; in hopes of them fixing my situation, I feel as though they will not fulfill (what should be) their obligation to help. All gyms are pretty much the same, although the facility is nice, it is not worth the hastle of dealing with all the employees. In my personal opinion, do not use Extreme Fitness.

Currently I am attending Durham College in Oshawa which has a gym; although not as nice as Extreme Fitness, has the equipment needed to perform most of ones daily exercise routine. This gym is included in my tuition, but I do not make any payments on it, and no one bothers me. Durham College's gym is the most relaxing place to exercise.
Tia / April 10, 2009 at 05:00 pm
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how much does it cost to cancel your membership? Isnt there an xpensive fee to break the contract?
paulo replying to a comment from Maxim / April 11, 2009 at 09:13 pm
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hi there! did u get your contract termnated? or did u have to cancel your credit card? im having a hard time with these guys and im leaving the country soon. any thoughts? thanks
iHATEsushi / April 13, 2009 at 08:42 pm
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I am flabbergasted and wished I have read all these comments before I signed up with Extreme. I also wish I would have read the 171 complaints they currently have with the Better Business Bureau.

My story is that I signed up with Extreme while I was currently employed and was told by my doctor that I needed to loose weight.

I played around with my bills to make it so that I could afford a membership. They insured me that what I was getting was a corporate rate. This ended up being pure BULL****. I found out I was paying just as much if not more than anyone who just came off the street.

I had almost fell for their whole trainer act but managed to wiggle my way out of there and insisted I sit on this and will get back to him in the morning. I didn't appreciate the amount of pressure they placed on me by insisting I make an immediate decision.

Then two months into my membership I was laid off and my employment was terminated. I went to Extreme to try and arrange a hold on my membership (which I know they can do) until I got a job or until my unemployment kicked in. The general manager told me that he will see what he can do and get back to me the following day.

That day came and went.

I called the day later to find out why he never returned my call. He stated that he still didn't have an answer yet, which was pure BULL**** again because when I asked him who I can talk to about this who was over him, he insisted there was no one over him but him... so what I would like to know is who he was waiting to hear from?

Anyways he assured me he would call me back on the following Monday and again he never did.

I wanted to see how long it would take for him to call me back and over two weeks passed, and still he didn't call.

I called him back and was really pissed at this point. I had explained to him the first time around when this whole thing began that I cannot afford my membership being recently terminated from my job. There would be no way I could afford my membership because I was living paycheck to paycheck.

April's payment came out which then put me into overdraft, making cheques bounce costing me even more money which I don't have. I understand that me being recently terminated is not their problem, I get that... but their lack of compassion regarding the situation really disappointed me.

The gym is refusing to put a hold on my membership... I mean even for three months at least until I can get another job, but no... they are more concerned about taking your butt to court and sue the snot out of you and creating many many unhappy customers, then trying to build a relationship with their customers which will then in turn affect their long term clientele.

Perhaps with all the angry people, is the reason why their gyms are always empty.

I highly highly do NOT recommend going to this gym... I mean a few years ago when I use to attend Goodlife, at least they placed my membership on hold for three months when I lost my job, and when I got a job two months later I went to them and told them that my membership can now continue because I am now employed, and then I carried out the remainder of my contract. No fuss, no muss, and a happy customer in the end...

IS THAT TOO HARD FOR YOU EXTREME? TO ACTUALLY CARE ABOUT YOUR CUSTOMERS!
replying to a comment from Extream Fan / April 14, 2009 at 10:56 am
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yeah right because you are employee of that company no wonder you like it he he he he he
replying to a comment from Andrew / April 14, 2009 at 11:13 am
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let us go to the Media and expose this suspicious and anomaly activities of Extreme Fitness
Tash replying to a comment from Extream Fan / April 14, 2009 at 12:00 pm
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Good to know your experience was positive, but if you hadn't noticed, you're in a minority. ALL these people can't be wrong. And if you also notice, it's the same complaints over and over again, which goes to show that there is prevalent and systemic abuse of the consumer's rights accross all locations of this chain. No one is complaining about the price of the membership itself. The problem is that the terms of people's contracts are being misrepresented, so it doesn't really matter if you read your contract carefully, EF's employees will still find a way to breach the terms. Also concerning are the multiple reports of employees and trainers coercing and bullying the consumer, which is completely unethical, and it's no wonder that people want their memberships cancelled and their money back. It has nothing to do with being lazy, and everything to do with the humiliation and frustration the customer feels when they get screwed over by EF.
Himself / April 21, 2009 at 12:12 am
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..I just discovered 2 days ago that they doubled what they were charging me for the membership and personal training, and has now become $498 bi-weekly .....WTF and when i went in to get help, all the sales staff were kinda smug and giggling.....And when I called them earlier in the day they kept passing my phone call to the wrong person. ...Now I'm selling off Shares just to pay rent. I'm trying to get out of this stupid gym, how the F**k can i get away from these assholes? Does anyone know how to break the contract? I'm looking into having a lawyer acquaintance help me out.
Tash replying to a comment from Himself / April 21, 2009 at 10:47 am
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Compile as much of a paper trail as you can. Start with a copy of your contract and training agreement, which should state exactly how much you consented to pay. Also, bank statements showing exactly what they are taking from your account would help. As long as you can show a discrepancy between what you (by your signature) agreed to pay and what they are withdrawing from your account, you should be able to lodge a complaint with the BBB or take it to your lawyer. Also, whenever you speak to an EF employee, on the phone or in person, make sure you take down the person's full name, and keep a log of any meetings or conversations and what was said.
Worst-case scenario, maybe you can call your credit card company and ask if there's any way to block payment transfers until the matter is resolved.
replying to a comment from Charles Huang / April 21, 2009 at 02:37 pm
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So my boyfriend set a personal training "contract" however he realized that they are still charging his credit card even though his training ended 2 month ago. He was informed by Farham at the Cedarbrae location that he that is how it works, and conveniently enough the person who sold my boyfriend his membership is no longer there. Essentially he has to pay another 400 hundred dollars after his trainings is done. I will be contacting extreme using all the valuable information that I have read from your post and from the other post as well. I will update on the outcome
Vibss / April 21, 2009 at 09:12 pm
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I recently joined 2-3 days back and was surprised and shocked too see that whatever they told me was totally untrue for the "Pay as you go" plan with $8 a month and no contract.They eventually got me signed for a full year at a price of 129$ per month. It was foolish of me that i gave credit card details and didn't read there fine print. But good that i read the blogs and got to know the full story. God save from extreme fitness. Keep away. Lastly I was aware that i can break any contract within 10 days of signing. Well i did the right thing by personally going there and cancelling the contract.
Guess I was very very lucky to get the contract cancelled. Be sure to get the reciept of the cancelled contract.

Althia / April 21, 2009 at 10:01 pm
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my friend and i went to find out about the $8 per month....it was bs..... we signed a paper for a 10 day pass which i cancled when they called......now they billed my friend visa for both of us....cuz i didn't have my banking information on me....they say she bought my contract .....what the hell is that?...now i'n fighting to get us out...no matter what it takes....the dunfield location....they messed with the wrong person....i'm not takin this sitting down with my mouth shut.....no ....not this girl....good luck to everyone trying to get out of hell(ef)...and to the few that didn't get fucked ....fuck u....u just don't know it yet,,,
replying to a comment from / April 23, 2009 at 09:26 am
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OMG I was fighting with them again last night and they keep telling me there is no head office and keep smirking at me thank you for your help.
Faz / April 29, 2009 at 01:05 am
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Have 10 day trial and want to cancel IT.. Just wondering if the payment will still go through. I wanna stop payment..but not sure any suggestions...
Kelli replying to a comment from / April 29, 2009 at 01:32 pm
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I know the feeling they scammed me for 157.00 and I am still waiting for my money
jen replying to a comment from SMB / May 1, 2009 at 07:49 am
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I took your advice...got first 4 months free!!!
BW replying to a comment from Charles Huang / May 1, 2009 at 07:54 am
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Charles Huang, you sound like a complete EXTREME moron!
FAZ / May 1, 2009 at 12:13 pm
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cancelled my membership after 10 days. Glad I did. They were so rude....but i just want to workout not be F**ked
John Smithw / May 8, 2009 at 11:07 am
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USE THIS LETTER ON EXTREME FITNESS

To Management of Extreme Fitness

Al the manager at your fitness club at Yonge and Sheppard location was extremely rude and confrontational when trying to cancel my membership on May 8, 2009. During our conversation Al made the following statements:

Al's Statement
"I have no problem starting a war with you"
"listen buddy"
"listen you liar"
"prove to me clause waived in contract"
"I dare you to take us to court"
"I've been working for this company 12 years, and yes I'm the boss and I make the rules"

Given that I poorly treated by Al from Extreme Fitness. I was made to "prove" that my contract did in fact allow for cancellation. I experienced lost of income for 3 hours, in the process of "proving" my contract details, I took time out of my schedule to do the following.

* contact head office
* meet with Extreme fitness representative
* find extreme fitness contact
* scan and email supporting documentation to Paula Dow the Extreme Fitness Club services Manager
* write letter and phone conversation explaining situation.


Requesting the following:

1. payment of $*** make cheque payable to "***** *****", consulting rate is $**/hour for 3 hours
2. Written and verbal apology from Al the manager at extreme branch location
3. Delete all personal information stored on company computer systems
4. Return all photocopies of identification in whole or in part


Extreme fitness has 30 days from the date of this letter to comply with the outlined requests. If requests not met the following actions will be pursued.

1. File a lawsuit for the amount of ($***+$250 = $***) with the City of Toronto Small claims court.
2. Request Toronto Sun newspaper to write about this incident with Extreme Membership.
3. Post Membership Agreement and story on Facebook group.
4. File complain with MasterCard, indicating that Extreme Fitness has breached their MasterCard Merchant Agreement by charging credit card without proper authorization.
5. File complaint with the Privacy Commissioner. Alleging that Extreme Fitness is not in compliance with PIPEDA the federal "Personal Information Protection and Electronic Documents Act" of Canada.
6. File complaint with the Better Business Bureau. Informing them that Extreme did not adhere to Membership Agreement, which waived the "25 miles distance cancellation" clause. The waiver was written and signed by a company representative (Jeff Assistant Manager).



This whole situation could have been resolved quickly if Al had engaged in a higher level of customer service. It saddens me that such a trivial customer request could not be resolved in a appropriate manner by Extreme Fitness management. A copy of this letter has been delivered to Extreme Fitness Corporate office and the Yonge and Sheppard fitness location.

Stuck as member / May 11, 2009 at 06:32 pm
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I recently was suddenly debited double for my personal trainer. They said they sent out letters to all the members with personal trainers that we would be doing both payments on the 15th of the month. I recieved no letter because the person who signed me up didn't put my address in to their system. (if there even was such a letter). I havn't even been there a year, and I have not moved yet they are claiming it's my fault for not updating my address so they refuse to repay me for the NSF's THEY caused. They are still debiting my account and causing NSF's for different amounts then what I had signed up for. I will be blocking everything coming out of my account tomorrow morning. I think this is fraudulant. I was treated rudely. I do not recommend Extreme Fitness.
John Smith / May 12, 2009 at 09:31 am
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Address and Contact Information
Extreme Fitness

Club Services Manager
905-709-1248 ext 280
pdow@extremefitness.info

Corporate Office Address
8281 Yonge Street
Thornhill, ON
L3T 2C7
emo / May 12, 2009 at 06:31 pm
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a week ago I signed up for a corporate membership at Yonge and Sheppard location for $66/m with the first three months free (after paying the hold on the account fee up fron for $66 plus applicable taxes, this will then be used for my last month apparently).
I attended my assesment wearing my protective knee brace. I recently had a scope done and used to be very active prior to my injury. Talks with my physio and surgeon said I was able to head in the gym and do light exercises. I thought 20 minutes on a bike, 15 on an elyptical to get myself back in to train was better than the time spent on my butt in my apartment.
My assessment was with George who started off with "I'm the companies best consultant" and continued with "damn I'm good" when he guessed my bmi. I informed him of my injury and 10 minutes later I was doing all sorts of squats and jumps and was regretting my decision to train for snowboarding! I also was just getting over the flu...
Never have I felt so degraded by his responses to my injury. He left me with nothing I couldn't have googled and didn't show me how to use a single machine and I'm left to figure it out on my own after they quoted me $145/mnth for the next 18 months to have a personal trainer. I felt as if my injury was seen as a way to convince me I NEEDED a trainer for $145/month ONCE A WEEK for 32 weeks (then the interest and rest of the payment dragged out for twice as long)! I thought there were dollar signs on my knee cap instead of taking the hour consultation and giving me a few solid tips, it was scaring the life out of me and made me feel as if I had a huge mountain to climb and the only way I could do it was by shelling out the money for training.
I was unimpressed with the director of training (whatever his exact title is) remark that physiotherapists don't know what it means to train and that its better to be in a gym than in physio. I'm sure all major athletes who come out of recovery would love to hear that their need for rehabilitation can be met by a 'roid head xtreme fitness guru consultant like george.
Thanks for taking me seriously guys and thanks for the level of care exhibited. These things don't go un noticed.

ALSO the USELESS reception staff. Are they trained to be rude or does no one seem to care that they ignore members questions. I stood infront of the desk for ten minutes waiting to see someone about a membership. I also waited for them to acknowledge me when I had a question regarding schedules for classes.... they were talking about how they wanted chocolate and they were looking right at me and NOT ONE said even hi. What image does this project to people who spend $130 on average a month at your PACKED facility.
Check your over inflated egos friends, its a bit disgusting.
extremely mad / May 18, 2009 at 05:48 am
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a friend of mine back in june 2007 recevied a flyer in the mail from extreme fitness
promoting a free for 3 months deal. we decided to check it out at the location on eglinton close to yonge in Toronto, Ontario. we went there and apparently after the 3 months, you as the customer can decide whether or not your going to continue with the gym and that would be the point where you would start paying a monthly fee.

The sales person we spoke to named Nino was very friendly and seemed very genuine in helping us. After he explained 'half-assed' about what the gym consists of, he told us we would have to sign a contract. i was skeptical and told him i would rather bring the contract home and review it with my mother. In a sort of annoyed voice he told us that we wouldn't be able to take the contract with us and we had to sign it now.

He highlighted some sections on the contract about the equipment and new sound systems that were being installed, but didn't put much emphasis on the money that had to be spent.

After we spoke with him a bit more, he told us he needed a credit card number or void cheque. I said but wait a minute, if it's free for the first 3 months and you DID say after the 3 months we decide if we're joining or not, why do we need to have our credit card number? he gave some reason that I was obviously dumb enough to fall for, and I gave him the number. My friend didn't have her visa so we put my number temporarily on hers as well.

After we talked some more, my friend and I left and we were very skeptical. Signing up for this gym seemed too easy. After we discussed it, we decided this wasn't for us. Two 18 year old girls who were working and would be going to college in the next few months, really couldn't find the time for the gym.

Sometime in July, I called the Dunsfield club and asked to speak to a manager. The receptionist asked me what the nature of my call was and i explained to her that I had 3 months free and I wanted out. All of a sudden, the manager wasn't available, he was in a meeting. so i said okay and called back about 5 hours later. still the same response, manager's in a meeting. This continued for about 2 weeks until I'm like this is complete bullshit so me and my friend found ourselves down to the gym.

I told the receptionist what we were their for and she said he's just about to go in a meeting. so after waiting there for close to 2 hours and knowing that we're being duped, we decided to leave, but not before asking for head office's number.

When i get home i call the number the recptionist gave me and low and behold, it's a fax number. Now with working and stuff we sort of forgot about it because accoring to Nino, the guy who signed us up, no money would be taken off my credit card. about october now, i see on my visa statement that $160 (80 for me and 80 for my friend) had been takin off my card. Now i'm extremely pissed now because Nino did say after the 3 months, you decide if it's for you. Now mind you after the day we signed up, we hadn't gone to the gym. And if we were so called 'members', where were our membership cards?? so we go to the gym and ask to speak to Nino. I tell him that there's a charge on my credit card and the friendly, enthusiastic, scammer that we once witnessed, was now speechless, not enthusiastic anymore, and telling us he can't do anything about it, we have to talk to the manager.

So I decided that i was going to contact head office, which is supposedly located in Thornhill, but when we call the Thornhill office, they say their not head office. So we called the yonge and sheppard extreme fitness and asked them for head office....and they gave us the thornhill office?? like wtf?? what kind of game is being played here. so i decided to call back the gym we had signed up for and ask to speak to the manager, but i realized once you say you want to cancel, no manager is available. so i finally after many weeks got an appointment with the manager named Stefan at the end of October. I went in i told him him listen i am a student, i work, i have responsibilities at home, there's no way i can make time for the gym. I told him me and my friend were duped, we feel scammed. and he told me well you signed the contract you deal with the consequences. i said well listen your salesman Nino didn't put enough emphasis on the money part and he was rushing us to sign the contract, plus if it's SO EASY and SO CONVIENIENT to sign up, why can't i cancel???contracts can be broken you know. he said wll your on a 12 month contract! now at this point i'm thinking of socking this fool in his face but i kept my cool and explained again that i have no time. his response, well im sure u can find a few hours in your day blah blah blah. and im like this fool isn't hearing me, so let me just leave. so now we're in mid november and me and my mom are having conflicts, so i decide to move in with a relative in brampton. i'm not sure when i'm going back home, so i decided to buy a P.O Box at the post office, so at least i dont have to change my address but i can still receive mail in it. So i make another appointment with jackass Stefan (this is december now) and show him my po box that shows i will be living out of the city, which i believe is the only way you can cancel your membership. so he tells me theres no gym location in Brampton but it's still in a 40 km radius from another. I'm like are you a dumbass??? i go to school in etobicoke, live in brampton, and you think i'm going to travel all the way to the closest location, the vaughn location??!!???plus is not like i have a car, it's public transportation, I take.

well after all that, we are now in January and i'm trying to maybe contact head office one final time, and then possibly take this a bit further.

I am now 19, i work on weekends, because travelling from etobicoke to brampton doesnt really leave much time for anything. and from october to now, $160 has been takin off my visa, which totals about $640. Nino sucks and Stefan royally SUCKS!!!.....ANYWYAS IF ANYONE IS READING THIS AND CONTEMPLATING JOINING EXTREME FITNESS, DON'T!!!!AND IF YOU DO, READ THE CONTRACT OVER 5, 6 ,7, HOW MANY TIMES IT TAKES YOU TO UNDERSTAND WHAT YOUR SIGNING UP FOR. AND IF YOU NEED TIME, INSIST ON TAKING THE CONTRACT HOME!!!!DON'T MAKE THE SAME MISTAKE ME AND MY FRIEND MADE, BECAUSE YOU WILL REGRET IT.
serious help!!! / May 20, 2009 at 12:07 pm
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recently my son randomly wont go back to the day care and im suspicious that the care givers did something to him. he used to want to go there and i can't get him to leave, now he won;t even going the room and he;s only 17 months. i tried to talk to head manager and the manager of the place on dunfield wouldn't give me a number, instead he would say he would do a full report on abuse or something... like some one would say they struck a child and not loose there job, and throwing shit in my face being like reputation and we've been here for 25 years and blablablah, my son wont go back and i can't afford to pay for day care, how do i break the contract, it;s unreal how there attaching me to this stupid member ship and have to pay when i can't go? thanks for your replies it would help alot
WORST GYM EVER replying to a comment from Chui / May 21, 2009 at 09:02 am
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I had the same exact thing happen to me - only the person who sold it to me at the North York location fully lied to my face about the contract and payment. My boyfriend also suffered from a similar fate where he specifically asked a question and was lied to regarding the contract. The moral is definitely to not sign anything you're unsure of, but the practice of flat-out lying is clear misrepresentation and definitely something that can be disputed in the courts. I am trying to find the witness who was in the room with me the day of the incident (conveniently, she has left the company). Once I do, you can be sure that I am going to file a complaint to the better business bureau. They've also double charged me this month, and having dealt with them already, conveniently the manager is always busy. In trying to deal with this gym, I actually had to stay on hold for 20mins before a manager finally consented to pick up the phone. Further, you'll notice that the managers only work Monday - Friday 9-6pm (because everyone who goes to the gym doesnt work...).

Bottom line - Extreme Fitness = SCUM
WORST GYM EVER!!!!!!! / May 21, 2009 at 09:03 am
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I had the same exact thing happen to me - only the person who sold it to me at the North York location fully lied to my face about the contract and payment. My boyfriend also suffered from a similar fate where he specifically asked a question and was lied to regarding the contract. The moral is definitely to not sign anything you're unsure of, but the practice of flat-out lying is clear misrepresentation and definitely something that can be disputed in the courts. I am trying to find the witness who was in the room with me the day of the incident (conveniently, she has left the company). Once I do, you can be sure that I am going to file a complaint to the better business bureau. They've also double charged me this month, and having dealt with them already, conveniently the manager is always busy. In trying to deal with this gym, I actually had to stay on hold for 20mins before a manager finally consented to pick up the phone. Further, you'll notice that the managers only work Monday - Friday 9-6pm (because everyone who goes to the gym doesnt work...).

Bottom line - Extreme Fitness = SCUM
Curious replying to a comment from Mimi / May 21, 2009 at 10:24 am
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I'm curious if you could provide the organization or purpose behind collecting complaints. Are you going to use respondents' information to file a class action law suit, inform the media, develop a petition, etc.?

Thanks!
Take Action against Extreme Fitness / May 21, 2009 at 11:28 am
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If you're serious about a complaint, you should not complain on just blogs - to make your case stronger, or even to at least try to get some form of justice, complain to the Better Business Bureau. Best case scenario - your issue is resolved as you wanted. Worst case scenario - you're in the same boat as now, but at least you tried. I'm filing my complaint against Extreme Fitness today for their dishonest sales practices (and no, I'm not the first one to do so). The more complaints there are, the more proof that the Better Business Bureau has against Extreme Fitness.

Check out Extreme's Rating on the Better Business Bureau
http://mwco.bbb.org/WWWRoot/Report.aspx?site=160&;bbb=0107&firm=1036564#ratingdetails

Here's the link to file a complaint(make it against Extreme Fitness Inc):
https://odr.bbb.org/odrweb/public/getstarted.aspx
Roo Roo / May 21, 2009 at 12:42 pm
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Oh man, Last night i went down to the Extreme at Danforth. I just wanted to find a decent gym where i lift weights and run. Nothing fancy. But of course they gave me tour and asked me a milion questions. Brought me into a room, and i straight up didnt want to pay 70 or whatever it was to sign up. Asks me to wait. Brings in smooth talking manager, trying to bring the price down, and sweet talk me into signing up for a year. Trying every angle they posibly could.

Just from how hard they push you can tell that they know if someone walks away without joining, they're never coming back.

It took me so long to finally break away from the HIGH preasure salesman. It was close though, they were really trying to get me to put down a credit card or my bank info. I said i didnt have it on me, My sister was with me, and they started asking her for her credt card for me. Cleary just wanted an account.

I had a bad feeling about them, seemed shady to me. Told them i would be back the following monday.

After reading these post, i can cleary tell i made the right decsison, and i feel bad for all those who got suckered into signing up with them.

Importnat thing to remember is never to let anyone bully you into buying something.
Roo Roo / May 21, 2009 at 12:43 pm
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Oh man, Last night i went down to the Extreme at Danforth. I just wanted to find a decent gym where i lift weights and run. Nothing fancy. But of course they gave me tour and asked me a milion questions. Brought me into a room, and i straight up didnt want to pay 70 or whatever it was to sign up. Asks me to wait. Brings in smooth talking manager, trying to bring the price down, and sweet talk me into signing up for a year. Trying every angle they posibly could.

Just from how hard they push you can tell that they know if someone walks away without joining, they're never coming back.

It took me so long to finally break away from the HIGH preasure salesman. It was close though, they were really trying to get me to put down a credit card or my bank info. I said i didnt have it on me, My sister was with me, and they started asking her for her credt card for me. Cleary just wanted an account.

I had a bad feeling about them, seemed shady to me. Told them i would be back the following monday.

After reading these post, i can cleary tell i made the right decsison, and i feel bad for all those who got suckered into signing up with them.

Importnat thing to remember is never to let anyone bully you into buying something.
Need Some Advice / May 23, 2009 at 12:14 am
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Ok So my bf cancelled his personal training over the phone and left a voice mail within the 10 day period. The manager remembers the call and states he tried to call him back but because he never reached him, they decided to process the payments. Now we owe them about $3,000.00. I need help on fighting this. It is Bull**** they knew we didnt want it but yet they still went ahead with it and there is anything we can do about it. Does anyone know anything i can do to get me outta this???
patick k / May 26, 2009 at 02:19 pm
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Its true about this place they will suck all the money out you if you let them. I don't get it how at the Danforth and Pape location there's this girl who is the manager for the trainers but shes completly out shape and has no clue what her trainers are doing around the gym also its crap that when I start my hard upper body work out if am finished with one exercise then I have to wait on some one else or even wait on line of people to do something and by the time I got my next plank I was finished already or no more energy left, if these guys want othave more partrons going to there club then it should be bigger and better equipment, even their so called "kickboxing room" is a joke most of the times you can't even get in there becuase of yoga or something and when you can there are to many princesses in there telling me to kick softer because its to loud for them and am breaking their concntration. What the f........
Rich / May 28, 2009 at 12:07 pm
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Convenience has had me a member at Extreme - Danforth for two years now. Aside from a few pleasant people at the Front Desk however, the gym is poorly run, overpriced and the people (and in particular) the trainers - 'extremely' rude. A trainer last night was using 3 separate pieces of equipment at peak hours - when asked how long he would be - his response was "12 sets on each left" and turned his back. When a complaint was lodged - the GM's response was: "We don't have a policy regarding trainers using multiple pieces of equipment - we would hope that they would be courteous". For anyone who works out at Extreme Danforth, you will note that ALL of the trainers regularly use multiple pieces of equipment when training others - effectively, encouraging the trainee to do the same when they are on their own - hardly courteous and certainly not showing any gym etiquette. Most of us have to work out at peak times when going to the gym. That Extreme Fitness works so hard to have you sign up and then disregards your interests in favour of their trainers once you are there - is entirely unacceptable. I will be moving on at the end of my contract. Maybe by then they will have figured it out - without members - there is no gym.
T / May 30, 2009 at 07:11 pm
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Hey

They are a great gym for my self but when i went to the desk for may pass i layed out what i wanted and if they did not like it i would go to there leading competitor they changed there aditueds same with the trainers that you get lay everything out and don't step down it is all about money they will do what you want. e look at your selfs you let them take your money, pay in cash month by month and never take a contract. This is a corporation which wants money and they will get it one way or another if you limit their access to your money you will have no problem, this means no credit cards, no account numbers no direct withdraw nothing is safe once you give them access they keep it until your contract ends taking as much as they want because there are no rules on how fare in advance they can make you pay so that is example of the 3000 trainer, so everyone limit access and tell what you want and they will change. Think of it as negotiation like a cell phone contact.

Hop this helps for the rest of your life.

Word to the wise anything you buy in todays world weather it is phone cable fitness, do in cash and month to month becuse they are only out there to make money protect your self
Penguin / June 1, 2009 at 02:58 pm
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LAFF @ u

you people are stupid as shit to sign up. laff @ u x2
Nasheba / June 3, 2009 at 08:07 pm
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Hello,
I am in the process of suing Extreme fitness and based on the posts on this blog I think it should be a class action law suit!

Their bait & switch policy is illegal and I think they should be made to stop it. My brother and I signed up together. He was with me when I asked the question:

"Can I cancel at any time?"

Not only was I was told yes by the sales rep, but he also went out of his way to reference a section of my contract that stated I just had to give the club 14 days to cancel the contract!

So while I agree that consumers have a responsibility to read the documents that they're signing, I also feel that a company should not be allowed to lie to potential customers!

In regards to my upcoming lawsuit, I would really appreciate it if I could get statements from everyone. Alternatively, I would also welcome anyone else who wishes to join my lawsuit. Please feel free to contact me at my email address: nashebes@hotmail.com

Thanks in advance to anyone who helps!

Nasheba
Nasheba / June 3, 2009 at 08:09 pm
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Hello,
I am in the process of suing Extreme fitness and based on the posts on this blog I think it should be a class action law suit!

Their bait & switch policy is illegal and I think they should be made to stop it. My brother and I signed up together. He was with me when I asked the question:

"Can I cancel at any time?"

Not only was I was told yes by the sales rep, but he also went out of his way to reference a section of my contract that stated I just had to give the club 14 days to cancel the contract!

So while I agree that consumers have a responsibility to read the documents that they're signing, I also feel that a company should not be allowed to lie to potential customers!

In regards to my upcoming lawsuit, I would really appreciate it if I could get statements from everyone. Alternatively, I would also welcome anyone else who wishes to join my lawsuit. Please feel free to contact me at my email address: nashebes@hotmail.com

Thanks in advance to anyone who helps!

Nasheba
FrustratedMember / June 4, 2009 at 04:22 am
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I support your action.

In my opinion, Extreme Fitness is dishonest. They are misleading people into signing contracts. They are taking advantage of people.

I hope you succeed in your lawsuit. Extreme Fitness should be stopped from victimizing other people.

Shocked member / June 4, 2009 at 12:01 pm
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Beaware if you are a guy they'll get ya a slutty beautiful female trainer and if you are a girl they will get ya an handsome trainer male and both are willing to sell themselves really cheap for ya to attend the club just for the sake of money, and the list goes on and on from simple flirtation to touchy touchy to short term relationship.

Caution / June 5, 2009 at 02:41 am
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Buyers beware.

Better yet, stay away from Extreme Fitness.

The competitors of Extreme Fitness have never had these many complaints from their members. The the blogs of other gyms.

There is really something very seriously wrong with Extreme Fitness. They will grab you money.

Just a suggestion, stay away from Extreme Fitness. Do not be misled by their flashy advertisements and "discounted" offers. It is all a scam to entice you to sign a contract and tie you for a year. Then, they will not let you off the contract even if you decide that you want to cancel, in case you move.

Stay away from Extreme Fitness.

Caution / June 5, 2009 at 02:44 am
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... check the blogs of other gyms ... it is not as bad as Extreme Fitness ... not even close ...
danger and risky / June 5, 2009 at 05:41 pm
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Beaware of signing contracts with Amir Emadian and Nathan Nathan
The extreme fitness club chains and specially the one in Thornhill is sending misleading flyers to its customers in Thornhill and Richmond Hill and the poor customers sign off contracts with some scammers and thiefs who are sweet talkers and female shaggers and if any of the customer would like to cancel during the fake free period it will declined because they are either in a meeting or available with other clients hence the bank accounts will be kept taken advantage of as well as any credit card and if the amount is not paid it will reach collection harassment and the black listed credit report.

Amir Emadian is the membership manager who would exerce negative language and physical gestures to scare off the members who would like to cancel whilst Nathan Nathan the training manager, York region teacher at the board of Education will be the repressor who will make you feel that you are the worst dump and silly person who signed off a contract without understanding its little hidden details.
Canuckie / June 6, 2009 at 01:36 am
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AVOID EXTREME FITNESS LIKE THE PLAGUE.

Donna / June 9, 2009 at 12:00 pm
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Well, I didn't think it would happen to me, but alas, I've been hoodwinked by Extreme Fitness!

I was working with a personal trainer, which was costing me 180$ a month (steep, but somewhat manageable). Anyways, my personal trainer told me my sessions would be coming to an end, and I should renew to ensure a smooth transition. I sit down with a manager, scrutinize the contract, it looked fine, so I decide to continue.

15 days later when I get billed, direct deposit style, my account it virtually raped. Checking my account statements, I see Extreme Fitness has charged me a bunch of times, over 600$ worth of fees!

So I rush into the Extreme office thinking they've made a mistake... nope, apparently when I signed, they are still charging me 180$ a month for the first 5 months a session, and now an additional 300$ for the next sessions, essentially shouldering 600$ a month with gym fees tossed in there.

I'm flabbergasted, told them they didn't tell me I'd be double-billed if I renew services, thought I'd be billed in the same manner as before. The manager had assured me they could break up the costs into smaller installments before I has signed, so I ask him to do that. He tells me no, tough shit, go to your bank, get a credit card and start paying off your dues ASAP.

SIX HUNDRED DOLLARS a month? I barely make 400$ a week as a fledgling freelance designer, who can support costs like that?

I spent 4 hours of my time trying to quit Extreme Fitness yesterday, (as well as most of the weekend playing phone tag with managers, or dealing with people who didn't have any authority to cancel my account) Spent the Monday chasing runaway managers and trying to jump through hoops.

While waiting for an hour for a manager to emerge from his office, I poke my head in to realize he'd slipped out! Pissed, I sat in his office, and on his desk there was a giant stack of letters, all dated from June, essentially saying, "I canceled my account and you're still billing me; You're double billing me, cease and desist!", etc...

I finally managed to corner the manager while roaming the building and we went to see the head honcho together. My paperwork to "move" looked fine, and I could quit, IF, I pay them 171$ to cover my "free" three months that were on gym membership. They also told me, there was no guarantee my account will actually be canceled, it was the discretion of head office to approve or deny, they were simply sending my request to them...

Anyways, I was frustrated, yelled at them, called their scam, told them I was closing my bank account, and dared them to bring their collection agency after me...
Extreme disappointment replying to a comment from Larry / June 10, 2009 at 05:28 pm
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I had the worst experience with Extreme Fitness particularly the one at yonge and dundas 319 Yonge Street Toronto, Ontario M5B 1R7.
The Manager by the name of Alex Kumar has absolutely NO moral or ethics at all! i cant even believe a place like extreme fitness has him working there! Im not sure if this is the same with all extreme fitness gyms. but be careful when you go in and do not sign anything! The do not care about you as a person at all! All they care about is stealing your money!! I made the mistake of signing a contract trusting the salesperson who signed me up and i did not read the contract to find out i signed up for an entire year and when i went back in to cancel my contract after only 25 days, using the gym ONCE he did not want to hear a thing i had to say and wants to charge me about $800bucks! So they are currently charging my CC monthly and i live about 1hour from the gym!! ALEX KUMAR is probably one of the most UNETHICAL people i have ever come across in my lifetime!!
Be careful of the scams they pull over there because they DO NOT care about you as a customer!
Nathan / June 10, 2009 at 05:28 pm
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Wow, I thought I was the only one who'd been screwed over royally. This is like a lame support group but I guess misery feels better diffused over a greater number of people.

They too got me when I tried to renew and it took awhile to figure out I was being charged twice for personal training services. I went in a few times because it felt like my account had been hit, and the manager assured me with a smile that the problem was taken care of. Sure enough, they were charging me twice... I only found out where the problem was stemming from when I peered over the manager's shoulder at his computer, and saw their price structure... I had to turn the computer screen my way, because the manager kept hiding the problem with smiles, obfuscation, and "free" gym time to calm me down.

I wonder how the people feel like who work there. How can people be so cold, and tell you one thing (we can break up payments into installments, everything's been taken care of) and then turn around and mess with you. Lie to my face, scam me, make my life a living hell.

We've got a big bad business that's moved into town and my feeling is they have to be chased out. We need a modern day lynch mob, no holds barred. People keep warning me about creating waves, as though I could get in trouble for tarnishing their reputation. You'd think screwing people over indiscriminately would do that just fine.

I called my bank to block the gym, and the woman was very lenient and understanding, saying they'd been getting tons of complaints about Extreme Fitness and assured me they won't be able to charge me again.

What worried me, is that they started up their new direct mail, THREE FREE MONTHS, Summer campaign all through town, and we really should be protecting people from wandering into this snake pit of lies.

Sugars replying to a comment from / June 11, 2009 at 02:45 pm
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I joined the gym with a promise of two months free, half way through the first month these ass holes took three payments off of my credit card, two months later I am still waiting to get my money back and that mighty mouse on steriods Trevor is a complete asshole and an uneducated waste of space. That gym is just as bad as ballys was... DO NOT GIVE THEM ANY WAY TO GET INTO YOUR ACCOUNT. I have now had to cancel my credit card becasue of them useless bunch of SCUM BAGS!!!
Sugars replying to a comment from / June 11, 2009 at 02:47 pm
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I joined this gym @ the pickering location with a promise of two months free, half way through the first month these ass holes took three payments off of my credit card, two months later I am still waiting to get my money back and that mighty mouse on steriods Trevor is a complete asshole and an uneducated waste of space. That gym is just as bad as ballys was... DO NOT GIVE THEM ANY WAY TO GET INTO YOUR ACCOUNT. I have now had to cancel my credit card becasue of them useless bunch of SCUM BAGS!!!
Sugars / June 11, 2009 at 02:47 pm
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I joined this gym @ the pickering location with a promise of two months free, half way through the first month these ass holes took three payments off of my credit card, two months later I am still waiting to get my money back and that mighty mouse on steriods Trevor is a complete asshole and an uneducated waste of space. That gym is just as bad as ballys was... DO NOT GIVE THEM ANY WAY TO GET INTO YOUR ACCOUNT. I have now had to cancel my credit card becasue of them useless bunch of SCUM BAGS!!!
Sugars / June 11, 2009 at 02:49 pm
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PS, it was the Pickering Location
I prefer to remain anonymous / June 12, 2009 at 02:33 pm
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I tore my knee up skiing in February this year - nearly lost my lower leg to circulatory issues. Since that time I've been forbidden by my surgeon to do anything other than carefully monitored physiotherapy for range-of-motion at a rel physiotherapist. Just this past week he gave me the ok to begin strength training on my injured leg to prep me for surgery (that's righ - I'm still waiting for surgery - for legit non-waiting time reasons).

Since the accident I've been flat on my back for nearly the whole time and did not know the fee 'freeze' that EF offers.

So I went to the St. Clair gym last week to see about which machine I'd consider using to build my leg back up. Some staffer told me that I would be eligible for a 'freeze' even though I didn't 'book' the 'freeze' in advance (seems it's meant for people who have lengthy travel on business or who are on vacation for months at a time). It sounded reasonable to me and I agreed to bring what documentation I had confirming the date of the injury next time I came to the gym.

I limped into the gym yesterday and they refuseed to accept my hospital records as proof and tell me that I need a letter from the doctor stating that, "I had not been to the gym since my injury". I pointed out to them that my doctor couldn't possibly know if that was true or not because I had been at home almost the whole time since the injury, but the doctor couldn't confirm that, and that I would not ask the doctor to lie.

I was then told that I had been misinformed by the person I had spoken to last week about their policies and that I could not get credit for the time I was unable to use the gym due to my injury.

At no point did they offer to discuss this with a manager, even though I requested that be done. At no point did they express any other method that could be used to resolve the discrepancy between what I had been told last week and yesterday.

I canceled my membership on the spot, and told them that they had just lost my business and that of anyone else I could persuade not to join them.
JackEL / June 13, 2009 at 01:07 am
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It looks like Extreme Fitness is a scam pretending to be a legitimate business.

Whoever is running Extreme Fitness is probably a con man. And he has most likely accumulated a lot of money already by scamming honest people.

It is sad to see that crime pays.

I hope people will stay away from Extreme Fitness, for their own sake.

anon11 / June 13, 2009 at 10:53 pm
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It looks like that the old strategy of Premier Fitness
Clubs is now being used by Extreme Fitness. It just
probably needed a little tweaking to avoid being fined by
the federal Competition Bureau. It is sad for the
consumers.

See the 2007 ruling below.

http://www.cb-bc.gc.ca/eic/site/cb-bc.nsf/eng/02518.html

Premier Fitness Undisclosed Fees Investigation
Successfully Concluded
Competition Bureau Reaches Settlement with Fitness Club
Chain in Ontario

Ottawa, November 27, 2007 – The Competition Bureau
announced that it has reached a consent agreement with
Premier Fitness Clubs, resolving the Bureau’s concerns
over some of the company’s advertising practices from
1999 to 2004. The agreement was filed today with the
Competition Tribunal.

During the course of its investigation, the Bureau
determined that Premier Fitness Clubs did not adequately
disclose additional fees that consumers would be
obligated to pay in some of its advertising of membership
offers on the radio, billboards, storefront signs, and in
newspapers and flyers. Consumers who were induced by free
trial offers ultimately had to pay a mandatory “fitness
assessment” and/or had to sign up for a one-year contract
in order to receive the “free” 30-90 day trial offer.

As a result, the actual price of memberships was greater
than what the advertisements led consumers to believe.
This contravened the false or misleading representations
provision of the Competition Act. Premier Fitness Clubs
owns and operates 35 clubs in Ontario.

“The Bureau is committed to ensuring that consumers are
not enticed to make purchases based on misleading
information,” said Andrea Rosen, Acting Deputy
Commissioner of Competition. “Truth in advertising is
fundamental so that Canadians do not sign contracts or
make purchases only to find that additional costs have
not been disclosed.”

Following the Bureau’s investigation, Premier Fitness
Clubs has voluntarily taken steps to correct its
advertising practices in order to conform with the law.
This cooperation, along with the consent agreement, have
resolved the Bureau’s concerns without having to proceed
with costly litigation.

Under the terms of the 10-year consent agreement, Premier
Fitness Clubs is required to:

-pay an administrative monetary penalty of $200,000.00;

-publish a corrective notice in three Ontario daily
newspapers (the Toronto Sun, the Toronto Star, and the
Ottawa Citizen);

-display a corrective notice in its clubs and on its Web
site;

-implement a new corporate compliance policy to cover its
marketing practices; and

-not make false or misleading representations in future
promotional materials.

The Competition Bureau is an independent law enforcement
agency. We contribute to the prosperity of Canadians by
protecting and promoting competitive markets and enabling
informed consumer choice.

Maria replying to a comment from FAZ / June 14, 2009 at 12:31 am
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I just signed up with Extreme Fitness under their "standard 10 day no obligation" to "try out and get a feel" with the club. I won't reveal the location, it is one of the downtown TO location. Thankfully, after what I called the courtesy call from the personal trainer of reminding me of my "assessment", I told him that I was not interested in pursuing with the assessment nor the agreement, then he gave me the "Pressure customer speech" asking me why? Was not going to the gym was my intention for my health, etc? Well, I told him that it was nice of you to remind of how I should pay attention to my health, he then, told me that I should go to the club again to cancel my membership in person. The one thing that I am proud of myself is this: I DID NOT GIVE CONSENT TO ANY OF MY FINANCIAL INFORMATION, NEVER MIND MY PICTURE ID! I made the sales manager signed his name on the membership agreement that I AM WITHIN THE 10 DAY TRIAL, AND MADE HIM WROTE NO OBLIGATION! In short, I am going to cancel, after all, it is still within the 10 day NO OBLIGATION PERIOD!
Extremely HAPPY replying to a comment from Maria / June 14, 2009 at 03:23 pm
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Extremely HAPPY indeed! Thank you for the Consumer Protection Act, 2002. Lost my sleep but, it was ALL WORTH IT! I had to wait nearly 2 hrs, and before you know it I AM HOME FREE ONCE AGAIN! Woo hoo!
Extremely Happy update replying to a comment from Extremely HAPPY / June 15, 2009 at 12:56 am
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In addition to my earlier comments, I also would like to advice anyone wanting interested in joining any fitness club, be a smart buyer, do you shopping around first, to find the best deal that fit your lifestyle and most importantly, make sure that your financial can support it, otherwise, what is the point of going to the gym if you are going to add another stress, b/c of disgusts of how much the membership fee(s) is going to cost, etc. MAKE SURE THAT when you are doing your inquiries in finding out the right club, ensure that you ARE NOT GOING TO BE SUCKED INTO THEIR WEB OF DECEITS into contract(s) and additional garbage services that you can probably do them yourself, i.e, bring your towel? If somehow, you are somehow got "sucked in", like in my case, I did, b/c I signed the damn agreement and luckily, I DID NOT PROVIDE ANY METHOD OF PAYMENTS, THOUGH THE SALES COUNSELTANT WAS TRYING TO PRESSURE ME TO DO SO, I KEPT SAYING NO, SINCE I ONLY WANTING TO FIND OUT ABOUT THE CLUB, GIVE THEM THE MERRY GO ROUNDs of NOS, AND YOUR PICTURE IDS. I was AWARE OF THE 10 DAY NO-OBLIGATION WHICH WAS STATED UNDER THE CONSUMER PROTECTION LAW, 2002, THAT WITHIN THE PERIOD OF 10 DAY, basically you can cancel ANY contract from the day that a written contract was issued, it IS OUR RIGHT AS A CONSUMER!Lastly, WHEN YOU GET YOUR CONTRACT CANCELLED, MAKE SURE THAT YOU GO TO THE EXACT SAME SALES CONSULTANT, AND MAKE HIM/HER TO PRINT YOU A PRINTED CANCELLATION CONFIRMATION STATING THAT THE MEMBERSHIP IS INDEED CANCELLED, CHECK THE MEMBERSHIP ID NUMBERS, ETC THAT WERE WRITTEN IN THE ORIGINAL CONTRACT TO MATCH EACH OTHER, AND FINALLY, THE SIGNATURE OF THAT SALESMAN! Cheers..., the one thing that I do know for sure I WILL NEVER WANT TO SET MYSELF INTO A GYM, OTHER THAN THE GYMS IN THE CAMPUS IN THE UNI I AM ATTENDING RIGHT NOW, AS THE FEES ARE ALREADY INCLUDED IN THE SCHOOL FEES. Otherwise, just be happy and thankful with what you have and NO YOU DON'T NEED THOSE PERSONAL TRAINER TO GET YOURSELF MOTIVATED, I KNOW IT IS EASIER THAN DONE, BUT, it is all about the will power!
Jonas BP / June 16, 2009 at 06:38 pm
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I'm a member at the Richmond Street gym, and I have no complaints with them. When I signed up, they tried to schedule me with a trainer. I told them I wasn't interested, and they stopped calling me. They wanted to do a fitness assessment, and I also told them I wasn't interested.

I don't do any of the classes, I just go 5-7 times a week to exercise. It's a good gym with good equipment, it's conveniently located, and I'm paying $78 per month (with 4 additional months free, so net monthly price is $58.50)

If you want to learn about exercise, check out some forums like bodybuilding.com, johnstonefitness.com or Arnold Schwarzenegger's Encyclopedia of Bodybuilding. You can teach yourself - this stuff pretty simply, and it's much better to be self-reliant in the gym. I can't believe what some of these trainers charge, it's crazy. If I paid that much for training I would regret it too.
Contacts / June 16, 2009 at 08:49 pm
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In case you are wondering who is running Extreme Fitness:

Steve daCosta - President and Founder of Extreme Fitness

Jim Solomon - Chief Executive Officer

Taso Pappas - Executive Vice President

Alison Stephens - Public Relations
Ph: 416‐303‐0947
alisons@extremefitness.info
www.extremefitness.info

laura / June 17, 2009 at 04:10 pm
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this is the WORST gym I have ever gone to. They start off by taking double the amount out of my bank account.. took three months to get them to stop that, and they would not reimburse me for it!! I had to cancel my visa.. then they stop my account, this took alot of work, time, and fare money to finally get them to stop taking the 'extra' membership.. I am ONLY one person..therefor i ONLY need one membership!!! I have also gotten a 'free' trainer for an hour.. it was 15 mins of weights, and 45 mins, sitting in the office getting pressured to pay for a personal trainer. As i got up to leave, being so fed up, she took me to the personal trainer manager where he told me " Doing cycling class and cardio 6 days a week, will NOT help you to loose weight.. all its going to do is make your heart strong, is that what you want??" he then went on to tell me that i need a personal trainer, as i need to loose weight and there is no way i can do it on my own. I am 5'7, 133 pounds..he made me feel like garbage.. i walked home crying that day. i keep trying to get out of this contract, which is whole other story. DO NOT JOIN EXTREME FITNESS. it IS a beautiful gym (young/dundas), with great equipment.. but they need to get there act together and learn some respect! PS: thank you for the head office number!
david / June 19, 2009 at 01:38 am
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Hey everyone,just wanted to add my two cents in. I went to extreme a few years back, and i have to say i had nothing but a good experience.

I went to the yonge and shep. location and found that it was never to busy to get on a machine, and it was fairly clean. When signing up I asked a lot of questions and made sure everything was in writing. Just remember, BUYER BEWARE. When signing up, ask for clarification on certain points, and if you don't understand it, walk away. Yes i paid about $70 a month, but i lost about 30 pounds and felt great. The equipment was new, I had a tv on almost every machine to watch. I more recently signed up with goodlife for a year, and found that their machines were run down, locations weren't as clean, bathrooms stunk.

I've been to a few extreme locations: yonge shep, thornhill, and pickering. Compared to goodlife locations at: vic park and steeles, yonge and shep, and 404 and finch. Verdict, i would go back to extreme fitness anyday over goodlife. just know what your signing. If you want personal trainers, be aware of what your paying for at extreme. I inquired about it, and they break the payments down over a full year. Eg: $1200 worth of personal training /12 gives you an extra $100 per month. Lets say that $1200 only lasts for 4 months, and you want more, they'll charge you more. just remember, BE AWARE. I loved that gym, and its probably been one of the best ones in terms of equipment availability. PS I always had a good interaction with their customer service/sales people (signed a friend up, and instead of giving us one gym bag, we got two)
z / June 21, 2009 at 05:09 am
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your moronic! so why did you leave goodlife in the first place?
GymMember101 / June 21, 2009 at 09:06 pm
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Rating of Extreme Fitness at BBB (Better Business Bureau):


Based on BBB files, this business has a BBB Rating of "F".


Reasons for this rating include:

182 complaints filed against business

Failure to respond to 4 complaints filed against business.

6 complaints filed against business that were not resolved.

Length of time business has taken to resolve complaint(s).


GymMember101 / June 21, 2009 at 09:09 pm
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Name: Extreme Fitness Inc- HO
Phone: (905) 709-1248
Fax: (905) 709-5643
Address: 8281 Yonge St, Thornhill, ON L3T 2C7
Website: www.extremefitness.com

Principal Contact: Mr. Taso Pappas, V.P. Sales/Marketing
Customer Contact: Mr. Taso Pappas - (905) 709-1248
Email Address: tasop@extremefitness.info

GymMember101 / June 21, 2009 at 11:25 pm
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From the Better Business Bureau website (www.bbb.org):

Customer Complaint History - for EXTREME FITNESS

BBB processed a total of 183 complaints about this company in the last 36 months, our standard reporting period. Of the total of 183 complaints closed in 36 months, 93 were closed in the last year.

These complaints concerned :

6 regarding Advertising Issues
46 regarding Billing or Collection Issues
84 regarding Contract Issues
5 regarding Customer Service Issues
1 regarding Product Issues
15 regarding Refund or Exchange Issues
21 regarding Sales Practice Issues
5 regarding Service Issues


These complaints were closed as:

134 Resolved
6 Unresolved
39 Administratively Closed
4 No Response


laura / June 25, 2009 at 02:10 pm
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Dear David on.
stop posting how much you love extreme fitness.. you obviously work there, or a part of their team.
go away. none of us care, or want to read it. if only you have gone though what we have gone though.. you would see EXTREME FITNESS IS A LAYING PIECE OF SHIT. thank you.
anonymous / June 27, 2009 at 01:31 am
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Extreme fitness is A SCARY GYM!
anon2 / June 30, 2009 at 05:55 pm
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They are no better than thieves, muggers, goons, and thugs.

I will not be surprised if they go bankrupt in a few years, after grabbing all the money they can get and running away with it.


Jake / June 30, 2009 at 07:47 pm
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I'm a member at the Richmond location, and I'm very happy with my experience there. Very nice facilities and good equipment. Rarely so busy that I have to wait for a machine. The staff seems, for the most part, very friendly and helpful. The girls who did my initial registration still stop to chat and see how i'm doing when I see them around the gym. I did sign up for training (something I was interested in going in) and they matched me up with a phenomenal trainer who really knows her stuff and is a pleasure to work out with.

Judging from the posts here the other Extreme locations have serious issues. But I can vouch for the Richmond gym.
Evie / July 2, 2009 at 02:43 pm
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How incompetent can one company be?
I was going to try extreme fitness with a ten day trial that lead into a membership. After deciding prior to my ten days ending that this gym was not for me I canceled my membership. I went to the branch I had joined and after waiting for ten minutes to see a manager-to cancel- I had to wait another 15 minutes for them to complete the process as their systems weren’t working, understandable it happens. The cancellation was completed by a paper form and the manager on duty assured me that once the systems were back to working he would correct the account as canceled. Everything was fine until two months later I receive a credit card statement with charges to the gym. After calling the same branch speaking to the manager working they said my account was still active. She felt that calling me ‘sweetie’ and asking for me to find my information for the situation to be resolved that this was good customer service. I explained I would like the manager who set my account up and canceled it to take care of the issue, which she said he isn’t working and will get to it when he can. I then asked for the phone number to the head office, which no one knew. How do associates of a large company not have the simplest information regarding their company? I am so turned off from Extreme Fitness that the thought of the gym leaves a bitter taste in my mouth, maybe that’s their trick to getting people fit- treat them so poorly they’re so disgusted they can’t even think of food. Word to the wise when seeing their ‘offers’ or ‘great deals’, if it seems too good to be true-it isn’t true- case point, Extreme Fitness.
James / July 3, 2009 at 06:11 pm
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Extreme Fitness is one big CRAP !!!
evan s. / July 3, 2009 at 11:30 pm
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I am a member of Extreme Fitness and I agree that their sales tactics are tacky, high pressure, and unethical. However, the Richmond and Dundas locations are very clean and the equipment is top notch. The facilities are fantastic and there are a lot of serious fitness enthusiasts there. If you want to get the best out of the gym, and you want to make a significant commitment to fitness and minimize all the game playing with the sales staff, this is what you do: DO NOT GIVE THEM ANY BANKING INFORMATION OR CREDIT CARD INFORMATION. PAY CASH FOR THE YEAR AND ENSURE THAT YOU HAVE AN EXPIRY DATE ON YOUR MEMBERSHIP CARD AND ON YOUR MEMBERSHIP AGREEMENT (no contractual ties after your 12 months that you have paid in cash). DO NOT SIGN THE CONTRACT UNTIL YOU HAVE READ EVERY SINGLE SENTENCE ON THAT MEMBERSHIP AGREEMENT. TAKE YOUR TIME AND ASK QUESTIONS. DO NOT LET THE SALESPERSON RUSH YOU. BE DIRECT WITH WHAT YOU WANT OUT OF THE CLUB AND GET WHAT YOU NEED.

Enjoy the gym, but be smart about how you join.

some girl / July 6, 2009 at 11:54 pm
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I think this is the WORST GYM EVER. There is a guy name Amir Emadian who works in the Richmond Hill Extreme Fitness Gym. He is the membership manager. He will be very polite and courteous to you, and make you feel that joining this gym is the best decision you will ever make in your life. It's all an ACT. These people are simply there to rip your wallet and once you sign their contract they don't care about you. AVOID THIS GYM. PLEASE. THey have excellent facilities, but they will rip your pocket apart. They are very hungry and greedy people.
peter f replying to a comment from Larry / July 10, 2009 at 11:13 am
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Ive been a member since 07, and been a member of Goodlife, system fitness (kingston/woobine) and other gyms. This is a mostly pro-post. I go to Pickering, Whitby, Danforth and Richmond locations, mostly Pickering.

When it comes to these gyms, you are paying the facilities, and in most case these gyms are large, and well equipped. All gyms have busy times, complaining about this is childish.

I agree the Richmond location pushes trainers way too hard, however if you are firm, they will back off. The management staff there was efficient in meeting my requests.

I have seen unprofessional front desk staff at Whitby but overall the staff at all locations are good. Some are very good.

Recently Ive seen young people at Pickering, 13 or so and do not think that they should be training even if they have trainer. It generally not accepted any kid under 16 has the muscle and skeletal development for resistance training, and any gym staff should know this.

Other than that this gym chain is on par or better than others, depending on what you value.
unhappystudent / July 17, 2009 at 02:17 pm
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i joined EF a couple years ago because i was told about it by a friend who was thinking about joining it. she joined it and she seemed fine with it. i then received an ad in the mail saying something like "$20 for the month of june/july". so i went to check out what it was like inside and to SIMPLY find out about how much the prices/fees were. after about 45 minutes of someone feeding me a friendly/cheery sale, i got suckered in to gym membership AND personal trainer. the sales rep. TOLD me i could cancel when i wanted to. so i figured that i would join for the month of the $20 deal or whatever until school resumed in september (i go to university and [at the time] paid for school out of my own pocket). it hadn't even reached a month, and i wanted out because i wasn't using my time as much as i thought i would. so i went to talk about cancelling my membership after the one month and that's when things got annnnnnoyingly complicated. the guy i talked to said i could 'freeze' my account, so that's what i did... HOWEVER, fucking EF continuously (even after i told them to stop several times and was told "okay! no problem!") withdrew money from my bank account without my consent, putting me into overdraft and some serious debt. after the many frustrating events of chasing the person to complain to (who was a complete bitch) and sorting it out, i had to resort to closing my bank account so EF would stop taking non-existent money from my bank account. they're still after my money and this happened TWO YEARS AGO. i paid for my time there, but i refuse to pay for the time i was NOT. it's because of them, i need student loans to support my edu-fucking-cation.
chen / July 17, 2009 at 03:05 pm
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Stay away from EXTREME FITNESS.

They care ONLY about your MONEY.

And they will screw you. They know they can get away with it.

It is ONE BIG SCAM.



anonymous replying to a comment from chen / July 18, 2009 at 10:36 pm
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I agree with you, I am NOT saying that EF that I visited last month was a bad place, it was indeed one of the BEST and MODERN gym I have ever been in my life, but, the fitness's administration who administered this type of aggressive tactis and on top of it their cunning approach in gaining customers to sign up IS THE ONE I HATE MOST! I was LUCKY ENOUGH THAT I REMEMBERED TO SIGN UP, THANKS TO THAT TRAINER COURTESY CALL, OTHERWISE, I WOULD BE TIED IN THE WEB OF THIS BUSINESS! I rather get tied up in a contract for mobile phones, credit cards type of agreements, but, at least, I KNOW FOR SURE THAT I WILL BE MAKE USE OF THEM, after rereading the posts, I AM JUST digusted with EF. I posted a comment here last month. I guess I am one of those lucky ones!
No name / July 20, 2009 at 03:42 pm
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The number for the "head office" (905 709-1248) is only the gym that is located under the head office. There is no client relations to assist. The issue will be escalated to the general manager and if you are having an issue with them and you want to persue then it goes to a regional manager. This is if you have the energy to persist with the situation. If this is still not resolved then as previously mentioned email Consumer Protection Agency and the Better Business Bureau.



sweetgirl15 / July 23, 2009 at 05:18 pm
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im an athlete. But i said i was "looking" into personal training when i joined the gym in December. just to get back into things and tone up by my birthday in march. i had set goals to lose 20 pounds in fat and get my BMI to the right level, etc. They said that FOR SURE gauranteed that I would be able to reach my goals with 34 sessions of personal training at a TOTAL cost of $238.00. I was like..uhh sure ok! Sign me up. They said a TOTAL OF...they didn't say $238.00 for 12 months!!! Which is what it ended up being. I didn't even sign a pre-authorized debit form, i gave them a cheque for $238.00 upfront because I thought thats all I would have to pay, they took my banking info from off of my cheque and used it on a pre-authorized debit form! WTF??? My personal trainer was cool, but his schedule was only during the day...HELLO?? I go to school and work full time, i have a life! So I would have to cancel on him almost everytime,but guess what? They would count that as a session taken!So I never got any assessments to see how I was doing throughout the few months, never was weighed in, my personal training finished in february all 34 sessions, and I'm the same size and everything, and i'm still paying $238.00 an effin month for a whole year even though my personal training was done within 2 months and no goal reached!! how do i get them to give me more free personal training to help reach my goal that they promised before i signed up?? ANd a personal trainer who actually has time for people with normal everyday schedules! GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
frank / July 24, 2009 at 05:58 am
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Just a piece of advice. Check your bank statement after your 12th month. Extreme Fitness has a history of over-charging. They might debit your bank account for $238.00 even after the 12 month period is completed. It has happened to some people. And it took so much time and effort to make Extreme Fitness to stop. Cross your fingers because it might happen to you as well, if you are not so lucky.
Disgruntled Member replying to a comment from sweetgirl15 / July 24, 2009 at 08:35 am
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You couldn't seriously have believed 34 sessions of personal training at a gym in Toronto would cost $238.00 total!!! That is $7 a session!!!! A dedicated 1 on 1 session with a personal trainer for 45 minutes??? These guys hustled me pretty hard as well when I joined, but the personal training plan they laid out for me (which I didn't fall for) was clearly a monthly cost. And really if your personal trainer only works days, all you have to do is complain and get one with a later schedule. Of course they charge when you cancel with little notice, the personal trainer has already booked you for that time. My advice to you considering your post is never sign or agree to anything ever again without a second opinion.
Sweetgirl15 / July 24, 2009 at 09:15 am
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Frank- Thanks for the advise. I'm thinking of paying the remainder off soon, just to avoid that!
Disgruntled Member- I didn't know it was 34 sessions first of all. They gave me a TOTAL cost before any other info. And before I signed up for PT, they had giving me a specific trainer that would match my specific goals and physique and told me no matter what my schedule was, that this specific trainer would have to oblige by it. So, thats what made me confident in getting PT.And i did complain after, and the manager of the health cntr switched me with 3 diff trainers in that period of 2 months. so go figure i didn't reach my goals.The trainers' schedule was either so packed that they couldn't fit me in for weeks at a time,or some BS.And im not stupid, I always cancelled 24 hrs notice.Maybe you have a stick in ur pants so they treated you a bit differently....
Sugars / July 24, 2009 at 09:18 am
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Sweetgirl 15 - I had an issue with them taking funds out of my account twice a month over a period of time - one they never wanted to rectify and that A$$ - Mini Mighty Mouse Trevor at the Pickering location was as useless as a limpDyck. I got fed up of trying to get any action from them - I went to the Better Busy Bureau and filled a complaint. It took a while, but all the charges have been reversed. Because you aren't getting a service you are paying for your chances of being reimbursed or getting back your PT time is great. Good luck.
Sweetgirl15 replying to a comment from Sugars / July 24, 2009 at 10:05 am
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OMG, Thanks so much Sugars! SOrry to hear your troubles though.Ugh, gyms.
Violet / July 26, 2009 at 01:49 am
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I am moving to the US to start a new job. I am a member at Extreme Fitness at Sheppard/Yonge. I went in today to tell the manager I want to cancel the membership, he said that I have a 1 year contract, and will need to continue to pay unless I can transfer the membership to someone else. Regarding my move to the US, he said I would have to prove it. I need to present a one way plane ticket, and a copy of a lease at my new address before Aug. 15th, 2009 otherwise I would have to pay for Sept. as well.
I explained I will be staying in a hotel at first until I find an apt. to live in the US, and this is the contract, so I would have to continue to pay.
I said I would tell my credit card to stop payment from Extreme Fitness and he said that if I don't pay then it will go to a collection company. I later called him to say that I was laid off in March of this year, and have a record of employment to prove it. His attitude to my situation was so infuriating and arrogant, that I did not feel I am a customer but someone who was an obstacle for him to overcome.

I went home and checked the contract, and it was not signed by me or the salesman who sold me the membership.

Since the contract is not signed please let me know if it is binding and does this guy have a case?

In any case he does not have the right to bully paying customers.
frank / July 26, 2009 at 03:21 am
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That is the business strategy of Extreme Fitness.

They will never let you off the hook. They will create barriers and excuses so that you can not cancel your membership - unless you create hell for them. Do a search on Youtube for "Charles Huang Extreme Fitness". You will see what I mean.

I suspect that the managers lose commissions or salary whenever there are cancellations. Thus, these managers lie, bully, harass, intimidate, and do everything else to avoid any cancellation.

They know how to play the game and they get away with it.

That is how these greedy people make money. They have no morals.

Violet replying to a comment from frank / July 26, 2009 at 11:21 pm
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Thanks for your feedback Frank.

If the Extreme Fitness contract for 1 year membership was not signed, is it valid? If the sales guy forgot to ask me to sign and he didn't sign it, I don't see how Extreme can enforce payment.

Any lawyers out there who have dealt with gym membership contracts? I'd love to know if they have just cause.

Cheers,
V
lawyer in the making / July 27, 2009 at 09:35 am
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I am in law school now. Lawyers don't defend cases such as a few hundred dollar cases. It would cost you more in lawyer fee's than what your fighting not to pay for.
In cases like this, they are usually settled before any court action is taken.You have to simply imply that you have the intent to take it to court, and if you do, represent yourself. If there isn't a binding agreement (contract) which by law can only be enforced through a signature of an adult over the legal age of minority; then it is null and void. No questions asked. Take that to management or the head office. But make sure you make copies of the contract and always travel with a copy of the contract, not the original copy. Keep that safe, that is your only evidence and can't afford to be tampered with.
hope that helps
Violet / July 27, 2009 at 04:19 pm
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I emailed the General Manager at Extreme Sheppard/Yonge and asked that a copy of the signed contract be sent to my home. His reply to this was that if I want a copy of the signed agreement, I must do that by coming in to see him in person only.
He is very intimidating, and overbearing and is a big guy. He did not treat me like a customer but was quite pissed that I am moving, and he kept referring to the terms of my contract and that I am responsible for payment of the full year. I read the small print of the contract and it says it must be signed by both parties to be valid.
I called Ministry of Consumer Services and they said if I have a paper trail proving that I asked them for it, and they refuse to give it to me, I can fill out a complaint form. In this case there is something on record that I tried to get a copy of the contract if they send it to collections and ruin my credit rating.
I suspect that Extreme does not have a signed contract so they can't hold me to make payment against my will. I will keep you posted....
V
Violet / July 27, 2009 at 04:44 pm
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Further to my post above, the General Manager replied to me and said that "the document will only be given to me in person, and this is not negotiable." He does not say why.
Since it is not in the contract that I must retrieve the agreement in person, he is clearly intimidating me. Now I can make my complaint to Ministry of Consumer Services.
lawyer in the making / July 27, 2009 at 04:59 pm
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Somethings off here-
so where are you reading all of this fine print in the contract? If you have a copy, then why do you need to retrieve the one from the club? If your copy isn't signed but the clubs copy is signed, then its still valid. They have a case against you. Even though it is the responsibility of you to get a copy of the contract (either yellow, white, or pink sheet) that is signed and dated as well. If it is not dated then its not valid. So there's no way that your contract isnt signed but there copy is..because they contract is one sheet with copy's attached to the end of it, when you sign, it seeps into all 3 sheets. You should go into the club and look at your contract.Thats the first step.
frank / July 27, 2009 at 05:38 pm
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Violet,

Just a few suggestions.

In case you will see the manager in person, be prepared. Bring in a friend or someone as a witness and moral support. Expect bad behaviour from them. They could be abusive, rude, intimidating, insulting, etc. That is part of their strategy and dirty tricks. They might even let you wait for an hour or so before seeing you. They will try every trick in the book to force you to give in. They are also trying to scare other members from cancelling.

That is why it is important to bring a witness, or even a recorder/video (it worked for Charles Huang - see him on Youtube).

You can let them know as well that you will consider going public - internet, media, BBB, facebook, youtube, blogs, etc. Bad publicity could hurt their business.

You might consider filing a complaint at Better Business Bureau (www.mwco.bbb.org). If you file a complaint, Extreme Fitness will be obliged to respond to your complaint since they would not want to have a bad record at BBB.

Check out also Ontario Consumer Protection (http://www.gov.on.ca/MGS/en/ConsProt/050451.html).

Good luck.

Frank
frank / July 27, 2009 at 05:53 pm
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Here are the stats from Better Business Bureau (BBB):

Name: Extreme Fitness Inc- HO**
Phone: (905) 709-1248
Address: 8281 Yonge St, Thornhill, ON L3T 2C7

Customer Complaint History - Total 192 complaints

These complaints concerned :

5 regarding Advertising Issues
52 regarding Billing or Collection Issues
88 regarding Contract Issues
4 regarding Customer Service Issues
1 regarding Product Issues
17 regarding Refund or Exchange Issues
20 regarding Sales Practice Issues
5 regarding Service Issues

These complaints were closed as:

141 Resolved
6 Unresolved
41 Administratively Closed
4 No Response
Violet replying to a comment from lawyer in the making / July 27, 2009 at 11:30 pm
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Now I remember they printed 2 copies. One copy I signed and it stayed with them, the other print was not signed and was for me to keep.
I asked today for a copy of the signed contract to be scanned and emailed, or a copy mailed to my house.
General Manager's response was - I must come in to the gym for a copy of it and get it from him personally, and this is not negotiable.
I replied... OK will do, and that I will go in tomorrow at a certain time to pick it up.
I will keep you posted of how it turns out.
Thanks for your responses and support



himself / July 28, 2009 at 01:12 am
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I'm going through the same thing too, let me know how it turns out. I'm at the richmond street location. they just took $800 from my account.... that's way more than they are entitled to
frank / July 28, 2009 at 03:42 am
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Violet,

If you have a lawyer friend or anyone who is a good debater, you should bring him/her along. Expect to be verbally harassed or abused. Be ready to protect yourself and stand your ground. They might even claim that they do not have a copy of your contract anymore. They said this to one former member.

Good luck. I hope it turns out in your favor.

Frank


P replying to a comment from Carrie / July 29, 2009 at 05:13 pm
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thank you. That's exactly what i am going to do.
MONEY SUCKING is what they are!
Violet replying to a comment from frank / July 30, 2009 at 05:45 pm
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Hi, there:
I went in and at reception they have 4 young good looking people standing there doing nothing and all laughing and talking with each other. They each avoid meeting my eye, and ignored me, until I finally said... excuse me...Then they act like spoiled brats and look at me as if I am irritating them for interrupting their nonsense.
I asked to see the general manager and one of them called him. After talking with him for a while, I was told that he is on a tour... do I want to wait? I said I was supposed to pick-up a copy of my agreement from him, and maybe someone else can get it for me. The fellow got on the phone and called the office to ask for a rep to help me with this. While I was waiting a girl at reception said... 'You can just go and sit down, someone will be with you' with a certain degree of contempt. I replied... I am talking to him... and she backed off.
This place is like high school all over again....
I went to the office and the rep said they keep the signed original since they are the ones who need it, the customers get an unsigned printout and it is all we need because it has the rep's name on it. I said... if you have a signed agreement between two parties each should get a copy. She looked amazed. Obviously the general manager is good at bullying customers who want to leave the gym, and not so good at customer service and training of his staff who adopt their attitudes from him.
Incidentally, when they are selling memberships, and expensive services that no one needs - like training; they are very polite patient, friendly and answer all questions.
I got my signed copy of the agreement in the end, and will send them the documents they want so they can cancel my membership once I move to another city. If any other problems arise I will post them.
V
bt / August 5, 2009 at 07:51 pm
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I heard from someone that they are doing these types of things on purpose to get money from members. Stay away from Extreme Fitness. You do not want to be dealing with this kind of people.
Old Emplyee / August 5, 2009 at 11:43 pm
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All i have to point out is that before you sign anything ever again read the CONTRACT.....read all the clauses, make sure you are comfortiable with it. Ask questions...they hate questions....have you ever tried to make one of those jocks or bimbos think...it can be quite amusing. If you are moving out of the country get your company to do a dear john letter on your new role...or show them a bill or make one up they wont know the difference. Just stop complaining that you're stuck in a contract that you all agreed to sign. it's not the gyms fault it's yours. Yuo also have 10 days to cancel your contract its ontario law. That is 10 Days NOT business days. Extreme's policy is that the general managers deal with the individual club issues, not the head office. there is no customer relations line there so dont waist your time calling. Look all i am really trying to say here is read the contract before you sign it....this goes for everything you purchase from now on...know the policies and out clauses....dont jump into it because it seems like agood idea.....think people
Some Gurl / August 8, 2009 at 01:02 am
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AMIR EMADIAN IS THE WORST MEMBERSHIP MANAGER YOU CAN EVER MEET. HE IS AT THE RICHMOND HILL LOCATION. HE IS A SCAM ARTIST, LIAR, CHEATER, AND VERY DECEIVING. WATCH OUT FOR THIS GUY
DS replying to a comment from / August 12, 2009 at 09:40 am
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To all of the people, like yourself, who have been ripped off by this company, here is some advice on how to fight back.

1. Inform the management via a dated letter of your problem and send this via registered mail or email - be sure to keep a copy of the registered mail receipt and/or email. You need proof that you tired to resolve issue in writing.

2. Call your credit card company to ask how to reverse an unauthorized charge. They will ask you probably to submit your problem in writing and will give you a file claim. Be sure to include a copy of the letter you sent to Extreme Fitness - to prove that you tried to resolve the issue with the vendor.

3. VISA and other credit card companies give vendors 30 days from the time you make your claim against a vendor for the vendor to defend themselves. If they do not have adequate reasons for the charges - then VISA enforces a credit back to your account. There is a time limitation on requesting charges credited to your account - usually 90 days - so act within this time frame.

4. KNOW YOUR RIGHTS. The Consumer Protection Act (2002)has a special provision for the rights of consumers who join fitness clubs. For example, all contracts with these clubs must end after 1 year and renewal depends upon a club sending adequate notice (at least 30 days) and also re-submitting the contract to you for approval before your renewal date. If a contract is renewed without notice, you have the right to terminate the contract and receive back any fees that you have paid. Even if you mess up a bit by signing a contract that puts you at a disadvantage - you still have rights - Follow this link to receive more information.
http://www.gov.on.ca/mgs/en/ConsProt/STEL02_167897.html

3. After you receive your credit back, cancel your card and request a new one. Inform Extreme Fitness in writing that they are no longer entitled access to your credit card.

4. AS a general rule - never give companies free access to your credit card! Cheques are equally acceptable if you have to pay for something in installments. You have much more control over your funds.

5. As a way to combat the fraudsters at Extreme Fitness, I would suggest that anyone who has been forced to accept unauthorized VISA charges through the unethical management should write to the Consumer Protection Agency to complain about the vendor. The agency investigates companies and prints lists of problem companies. Here is the address: Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
Fax: (416) 326-8665

Also - here is the online complaint form:
http://www.gov.on.ca/mgs/en/ConsProt/STEL02_168949.html
Julie / August 12, 2009 at 04:33 pm
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I am a member of Extreme Fitness Bay and Bloor branch. My only comment is that it is getting to be very busy and overcrowded. Other than that, it is a fairly decent gym. About the customer service and the receptionists, some are rather friendly and helpful but not all.
Albert / September 1, 2009 at 08:36 am
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Scam. Nice facilities in some cases, but this place is all about the money. They also make it very difficult to cancel. I went in a year ago with a friend for a ten day trial. They took our credit card numbers - said it was pro forma. We had cancelled after the ten days. Or so we thought. One membership got cancelled the other didn't. We didn't bother keeping the paperwork in either case. Who would have thought cancelling a membership would turn out to be so problematic?? We received a letter six months later saying the membership was past due. We told them it was cancelled, and were told that it would be handled. Not so, apparently. Just the other day I recieved a bill for 718 dollars for the one year fantasy membership. They threaten to send it to collections - in fact the letter we got was all about scare tactics - going to collections, going to equifax, ruining our credit rating, etcetera. I suspect they try and scare people into paying. Boy that's good for your health, hey! Speaking to them on the phone was like speaking to a wall. Basically their line is: you signed a contract, it doesn't matter if you never ever came in, it doesn't matter if you cancelled it, unless you have the paper work to prove you cancelled you get charged and if you don't pay this goes to colections. They did 'kindly' offered us to give us a time extension if we paid the $718 so we could use the gym for a bit. I suspect many people capitulate here...this is too disgusting to do so. I'd be curious to see what a lawyer has to say about this, because if this ain't illegal, it should be. I've been a member of the YMCA for five years, and I love it even more after this experience :-)
Jamella / September 2, 2009 at 05:20 pm
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If anyone has any idea of what i can do, please contact me or reply because,ive purchased 2 full yr memberships knowing i was going to relocate. Was told by a membership manager that they would buy it from me if i was to relocate as a guarntee. now im sitting her with two full paid memberships (only used 3mths of it). bought the memberships January 31st 2009 good for a whole yr...@ first it seemed like a scan but i still went through with it..GOLD FIGURE EVERYONE THAT WORKED THERE ARE ALL FIRED. BY THE WAY THIS GYM IS LOCATED AT LAWRENCE AND MARKHAM...CEDABRAE MALL BESIDE ZELLERS
Jamella replying to a comment from Violet / September 2, 2009 at 05:21 pm
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YUP
Jamella replying to a comment from Violet / September 2, 2009 at 05:22 pm
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SAME HERE..THEY DON DO ANYTHING UNLESS U GO INTO THE OFFICE
Monger / September 5, 2009 at 01:16 am
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I joined the Thornhill location with a friend in August and we were signed up by the GM Lynn - she was quite excellent and to the point. I made it clear we just wanted a simple membership, and she quoted the options without any sales schpeels or pushing trainers on us. She also told us how to set up our membership so it terminates within a year and can re-negotiate after then. I was disappointed in the first free assessment we had with the trainer because he tried to sell us services and did not show us how to use machines or anything. The Dundas location is good and classes are worth it for the monthly fee. The Thornhill location is pretentious and the parking lot is almost like a car show some nights. Interchange is a bit more down to earth. My main complaint is members who are dirty and leave stuff in the showers or gum on the machines. Otherwise the equipment is all good and have never really had an issue with over-crowdedness.
Lisa replying to a comment from DanforthDistress / September 17, 2009 at 10:15 am
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im in the same boat as you.
After being pressured into getting the trainer and nutrionist I decided i couldn't afford it and now they won't let me out of the contract.
Have you had any success with it yet?
Jon replying to a comment from Debra / September 25, 2009 at 11:33 am
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Buy from Goodlife. I was there for about 2 years and stopped this March and took this past summer off to go play baseball in the States. Extremely courteous, friendly and share mutual respect amongst employees and management.
Jon / September 25, 2009 at 11:50 am
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I probably will be going back to Goodlife, but Ill be going out today to shop for prices at both EF and Goodlife and see what better suits my needs.
Jas replying to a comment from Larry / September 25, 2009 at 03:41 pm
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Extreme is a beautiful gym with some of the best instructors around. I have checked out all kinds of gyms. The problem with extreme is handing over a credit card for monthly billing and trying to talk to the GM about a move or mischarge. Yes, I was decieved by a bully GM....I wish I never experienced that becuase it puts a damper on the best gyms/
Forkypine replying to a comment from Tesor / September 28, 2009 at 03:28 pm
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complaints to the BBB are only goodif they are a member of the BBB, are they?
Forkypine replying to a comment from Albert / September 28, 2009 at 03:33 pm
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YMCA is the best. Use their membership in all their clubs. Be great if there was one in our neighborhood. I worked for the sister company of a place like this in Winnipeg and it is all about enforcing the contract.
Lou / October 9, 2009 at 09:58 pm
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I had a very bad experience with Extreme Fitness. I will tell all my friends to stay away from Extreme Fitness.
soccer / October 10, 2009 at 08:19 am
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I suggest that every body should file a complaints to the BBB, how they can keep on doing this for such a long time.
Tesor replying to a comment from Forkypine / October 10, 2009 at 04:33 pm
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The BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited.
Tesor replying to a comment from Forkypine / October 10, 2009 at 04:39 pm
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Hi Forkypine...I meant to respond to you directly...the BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited.
lou / October 12, 2009 at 07:01 pm
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I am just waiting for my Extreme Fitnesss membership to expire.

On the very next day, I plan to switch to Goodlife.
Peter R replying to a comment from DanforthDistress / October 14, 2009 at 12:26 pm
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Hi, Danforth Disstress. Anyways I came across your complaints and don't worry am a cop. But anyways to get out of your contract. You can simply change your account number, or if you gave them your credit cad number then change the CC number by telling your bank that you lost your wallet and they will easily help you to change it. These are the 2 ways and no cost ways to get rid of these bumbs. I was with the Xtreme fitness but I got out a long time ago.

Peter r
Cliff / October 14, 2009 at 01:06 pm
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I signed up for Extreme at the North York location last Summer without having read reviews of the gym (i know!). I was heading over for what I thought was a tour of the gym and was ambushed by their high-pressure sales situation. Needless to say when I went in the NEXT DAY to cancel it was not easy. My salesperson Jay said their computer system was down and therefore he had to do the cancellation by paper.

Long story short I had to go in again a week or two later to talk to the manage, Al Emadian, who was of course very rude. When you first sign up the salesperson asks you to rate the importance of your health on a scale from 1 to 10. They will use this against you when you express that you don't want to join. Both Al (the GM) and Jay (the salesperson) would say "but I thought you said your health is a high priority... you rated it 8/10!" when you say you want to cancel or not sign up. When Al asked me "Is your health a priority for you right now?" I just answered "No, it's not." He had nothing to say in response LOL

Anyway when dealing with the GM's you just have to hold your own and be aggressive. You have to play their game and not let them bully you.
Jane / October 17, 2009 at 11:53 pm
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I don't have an Extreme Membership. I do fine with the gym in my condo building - having shiny equipment, a $12 juice bar, or 40 foot ceilings isn't going to make me more fit ;)!

Anyway, I'm just posting to say thanks! I have many friends who are EF members and have asked me to join. But after a quick search and this blog, I will stay away from that corporation for as long as I live!

I'm glad people are sending complaints to the BBB. Giving government cubicle workers something to do for our taxes!

The problem is, the BBB or anyone else for that matter will not bring EF down! You people have to realize that whoever started EF, sat down, invested their own money, and came up with a killer business plan to feed off the naive, young 20/30 somethings living in the condo-world that is Toronto. EF during it's conception most likely had a team of lawyers proof-read and design their business plan. They all know that what they are doing is unethical. It's not a scam though!!!! They're just using our poor economic/business policies to their advantages. They've found loop holes in the system and their feeding them for every penny.
It's your own fault if you give in to some sale person's sweet talk and drop your credit card information without reading all the fine print. Ha. It's not a fraud or a scam. It's smart (greedy and unethical!!) business people taking advantage of stupid, naive mostly young Torontonians who continue to put everything on credit and who are willing to go into major debt to join the "posh" gym with the "in crowd".
Stephen / October 31, 2009 at 03:55 am
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very few free weights.
L / November 2, 2009 at 07:30 pm
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Terrible, awful Extreme fitness club! Is there any way to cancel the membership? I canceled my TD credit card but TD VISA company still sends me bill every month for the Fitness fee. I can't believe what's going on. I asked the credit card company to stop billing me because I closed the credit card account, but they told me I have to ask fitness club to stop taking money. What can I do?
The sales general manager, STEPHANIE, is a terrible person. She doesn't care about any complaints. why she's general manager? she only cares about money. That's it! we have to do something against Extreme fitness club.
L / November 2, 2009 at 07:38 pm
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Is there anybody who knows LAW??? How come I'm stuck in the middle of the yearly contract with Extreme and can't get out of there even though I'm so mad at their service??? Is it legal that there's no way to cancel the membership there???
La / November 2, 2009 at 07:42 pm
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I canceled my credit card 3 months ago but the credit card company still sends me the bill for fitness fee every month. I can't believe what's going on. I complained the credit card company but they told me that I have to ask the fitness club to stop taking money. What should I do???
dan / November 4, 2009 at 03:02 am
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My guess is that the people who are running Extreme Fitness know the loopholes of the laws and regulations. And so, I think they are taking advantange of this knowledge, knowing that they can get away with in. Fairness, morals, ethics have nothing to do with it. It is all about money. Best option - stay away from Extreme Fitness.
Terry / November 6, 2009 at 04:27 pm
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Special Offer - $10 Monthly. Yeah, right. Smells fishy. Probably another scam. Reminder to all: Read the fine print. Don't just sign the contract. Don't believe everything the sales rep tells you.
will never join replying to a comment from Peter R / November 29, 2009 at 05:26 pm
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In repsons to Peter; you cannot get out a contract by simply changing your bank account or credit card number. Sure, that would stop them rom withdrawing your monthly dues, but, you are still responsible for the amount. If they are unable to collect the money from you, your account will be sent to collections.
Stopping payment does not negate the fact that the person signed a 1 year contract.
You gave 'DanforthDistress' very bad advice.
tesor replying to a comment from Terry / November 29, 2009 at 07:44 pm
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Hi Terry:

Last week, I threw away one of the infamous ExF $10 promotion flyers. The moment I saw it in my mailbox, I shook my head and thought, "No way you're pulling me into your web of BS, pushy, intimidating marketing/sales tactics." These people will never change. They're consistently strong-arming people under the auspicious of an accommodating work-out facility. And heaven help those who sign on the dotted line without doing their homework. Just read this thread from beginning to end. It's scary; the education is priceless. It's amazing how these people haven't changed their "extreme bullying" since inception. With experience, and reading and hearing about the experience of so many others, all I can say in conclusion is, "Beware of ExF's web of deception." I repeat, "Beware."
Common Sense / November 30, 2009 at 10:04 pm
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I've read a lot of complaints on here about people who bought into something and then got angry when they couldn't change their minds months later. The problem here is not the club, it's the lack of conscientious decision making on these people's parts. Would you go buy a car and then try to return it after realizing cars need gas, maintenance and that there is traffic in the city?
If you decide against Extreme because some people had problems financially then it's your loss. As far as the clubs go - they are clean, well stocked and set-up and the staff are friendly and courteous. Just as every other down-town gym, there are high traffic times, that being said, when I've asked for more equipment, they've gotten it and there's lots of cleaning staff around. I love it. But then again, I have stayed true to my commitment to my health so it's money well spent.
Uncommon Sense / December 1, 2009 at 07:03 pm
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Other gyms do not have "F" rating in the Better Business Bureau.

Managers and staff of other gyms are not rude and unprofessional.

Managers of other gyms do not yell or bully members.

Other gyms do not engage in misleading ads and promos. Such deceitful ads indicate bad faith.

Extreme Fitness make it extraordinarily difficult to cancel, even if it is within the 10-day time period.

Other gyms do not double bill members and then fail to reverse it.

Other gyms do not get tons and tons of complaints. Just read this blog.

Something tells me that something is wrong with one specific gym.

So many people have the same complains. Surely, they can not be all wrong.
Advocate for those without voices / December 2, 2009 at 04:03 pm
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Hi Everyone,

I'm on the fence here. I can agree that Extreme has all the newest machines and atrractive layouts, but I am coming from a bit of a different perspective. I work at an international school here in Toronto and there is an Extreme location nearby to us. Many of our students continue to messed over by EF and it is very frustrating. The students are very clear with staff and tell them that they will be leaving the country at a certain date, and of course after the staff offer up trainers and other services they assure my students that it is okay to cancel when they are leaving. Fast forward to cancelling time and the students are threatened to being charged thousands of dollars on their credit cards or their accounts. This needs to stop. It's a loss for them because no there are signs all around the school now warning them not to go there. I'm sorry but this is the action we have to take.
Duck / December 2, 2009 at 06:51 pm
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If it walks like a duck and quacks like a duck, it must be a duck.
If it smells like a rotten fish, then, it must be rotten.
And Extreme Fitness smells very fishy.
Sam / December 3, 2009 at 09:47 am
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Me and my friends get around this by getting a card that gives us free access to the club. (Not Extreme) We pay nothing and can use the gym all we want.
Sasha Fierce / December 6, 2009 at 01:13 am
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Found something funny at YouTube: http://www.youtube.com/watch?v=0p0uerkQtFo
Lore / December 6, 2009 at 10:21 pm
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If my year contract is up...do I have to tell them that I do not want to continue or does it just automatically end? I have a remaining balance with them...does my yearly contract end or will they continue to charge me.
If anyone can help me out with this question, I will be very grateful.
I do not recommend this gym....just TERRIBLE!!
Mimi Carey / December 8, 2009 at 02:56 am
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Extreme Membership contract runs for one year.

Extreme Fitness should deliver by mail, at least 30 days but ot more than 90 days before the completion date, a written renewal notice to the member at his/her address. The notice would give the member the option to renew (or extend) the contract or terminate (or cancel) it.

Based on the experience of some members, it appears that Extreme Fitness DOES NOT SENT OUT this RENEWAL/CANCELLATION NOTICES to members. Well, we should not be surprised. Because if members do not receive their renewal/cancellation notices, they will most likely not be able to send a cancellation notice to EF.

And in short, if the members to not send a cancellation notice to Extreme Fitness, their membership contract is AUTOMATICALLY RENEWED ON A MONTH-TO-MONTH BASIS. Surely, that makes Extreme Fitness very happy because they will continue to automatically charge your bank account card / credit card.

And if you want to cancel you membership contract, after the completion of the one year period, I wish you GOOD LUCK. Extreme Fitness will make it difficult for you to cancel it. (1) They will not allow you to do it over the phone. You will have to come in personally and talk to the General Manager. (2) They will not see you immediately. They will let you wait for hours. (3) They will be impolite and rude to you, once they know that you plan to cancel your membership. (4) They want to give you hell, and anybody else who wants to cancel their membership. If you want to know why? They get commission for the fees they collect. Thus, if you cancel your membership, their membership fees collection will decrease, and so will their commission.

I hope they change their strategy because it is unfair and unethical. Besides, many members would surely like to remain as members if only they get treated professionally and honestly.

Anyway, good luck to you Lore, if you want to cancel you membership.
CuriousGeorge / December 13, 2009 at 08:27 pm
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ARE YOU UNHAPPY WITH THE WAY EXTREME FITNESS TREATED YOU?

I found an interesting comment from Facebook about Extreme Fitness (http://www.facebook.com/group.php?gid=6368482280). It could answer all your questions about Extreme Fitness.

"HOW I CANCELLED MY MEMBERSHIP" (http://www.facebook.com/topic.php?uid=6368482280&;topic=8751):

Many fitness centers out there use various unethical tactics to pressure and persuade people to sign up for a gym membership and lock them into a contract. Obviously this means a steady stream of money from your pocket into theirs for (usually) a year. In many cases this can total almost $1000. In this note I will discuss how I successfully got a full refund a few years ago and hopefully if anyone else is in a similar situation they can use this technique too.


Are You a Victim?


First of all we need to determine if the fitness center you signed up with is one of those unethical money-hungry companies. All of them follow the same basic model. If most of the following happened when you first signed up then you are likely a victim:


* You saw an incredible offer which seemed like a low cost opportunity to test out the facilities : This is used as a 'hook'. It is a technique many restuarants, retails stores and of course gyms use to physically get people into their area of business. Physically getting customers in their place of business is the first step towards getting their money. You may have seen an advertisment such as "$10 per month membership!" or something of the same magnitude. What you don't know is the fine details and the price after the first month.

* When you first contacted them they asked you to bring your credit card: This is to ensure that they are able to get your credit card info from you on your first visit. This is to exploit the Kairos factor which will be discussed later. After explaining all of the costs involved they know that if you leave to think it over you will not come back because it is a substancial amount of money when you think it through. They need to get your credit card information right then while in their high pressure environment. This is a similar tactic some car salesmen use. They may say "Well we have had quite a few people looking at this car, I can't gaurentee it will be here tomorrow". If fact, it may be that no one besides you has shown interest in the car. Obviously this causes you to make a rash decision without thinking it through. Again, some landlords use this technique as well, by saying they have had a lot of people who want to rent a certain place.

* There is no other method of payment besides credit card : With credit cards you are locked into paying them a monthly fee. If you were to pay with cash they don't have this control over you.

* You were given a tour of the facilities before signing up : This is to establish a feeling of guilt and uneasyness later on during the actual contract signing. This is a similar tactic grocery stores use when giving out free samples. After taking a free sample of something do you notice how you feel obligated to buy a package of whatever it may be? Do you feel like you may offend the employee if you don't pick up a box? All of this is planned and known by the stores. In the context of the gym, after the sales associate shows you around you feel obligated to sign the contract or you will be inferring that you didn't like the place and will be offending him/her. On a separate pychological note, simply by seeing other in group members (basically people) working out and enjoying themselves makes you beleive that paying that price is 'normal'. What you don't know is that all of those people fell for the same trap you did.

* The sales associate shared some personal details about their life with you : You may have noticed that the sales associate shared some personal details such as something about their family or life. This is known as interperson interaction as opposed to the usual intergroup interaction in a sales scenario. Essentially this is used to try to establish a pseudo friendship or rapport with you. This is used to make it easier to get you to agree to what they say. Obviously you will be more will to do something that a friend asks rather than a stranger right?

* You were asked to bring a friend or family member with you : Similar to the point directly above, if they can get you to beleive that paying $1000 for a year membership is a good idea then they will use you to recruit your friends and family. In most cases your friends and family trust you and beleive that you won't make them do anything to harm them, include financially. So basically you may be in an office with a sales associate and your friend/family member who want you to sign up. In many cases this is pressure most people can't resist. They will also try to push the health benefits of exercising - which are fully true. What they don't mention is that you can go somewhere else with the same equipment for literally half the yearly price or less.

* They match the sales representative which what appears to be your ethic background or sex : Again, this is to increase the salience of in group membership between you and the sales representative. If you are asian, they may try and get an asian sales associate to deal with you, same with Indian, male, female, etc. By appearing more like you, you are more likely to do what they say.


It should be noted that gyms are legally required to give you a 14 day grace period to cancel your membership with a full refund. If you try to persue cancelling your membership you may experience the following problems if the gym is one of those unethical money-hungry gyms.


* They play hot potatoe with you : It is very difficult if not impossible to reach the manager of the fitness center. They always seem to be in a meeting or out or busy. In addition, the managers frequently leave branches and new ones come. What is actually going on is they rotate managers from various locations and head offices to make it much more difficult for customers to cancel their memberships. By doing this they can play 'dumb' by pretending to not know what your story is and the details of your situation.

* When you ask difficult questions by email or phone you get no response : pretty self explanitory

* They said "You've already made the first step by coming here so obviously your not lazy are you?" This is to establish a feeling of guilt and to make you feel like the one who is doing someone wrong.

* They said "So your just going to give up?, You don't look like someone who simply gives up on something.": same as above

* They say that you can transfer your membership to another friend or family member : If you seem to put up a good fight then they may resort to trying to get you to convince another person you know to take up your membership. Again using friend as a sales tool is very effective.

* If you say that you felt pressured when you signed up they reply with "Well we merely suggested signing up, you made the decision" again, putting the guilt on you.

* Only managers are able to cancel memberships This makes it much more difficult for customers to get a hold of people who can actually cancel the membership. In addition managers are usually well trained in pressuing customers to keep their memberships. Less experienced sales people may not have these skills.

* Cancellations must be done in person : Again, this makes it much more difficult to actually get a hold of the person who can cancel memberships. Plus being in person makes a much more pressuring environment.

* They tell you that cancelling memberships are highly unusual : This is to try and convince you that you are going against the norm.



So finally you may be asking what do you do if your grace period is over and you still want to get out of of your contract? Me and a few people did the following:

Essentially what I did was I talked to a few people at the gym and tried to find some people in the same situation as me (which wasn't too hard at all). We all got devices to record telephone calls (pretty easy to get off ebay for cheap). Then we all tried to cancel our memberships at the same time. We carefully coordinated a system where someone would be in the office at the time when someone else would call to try to talk to the manager. It was soon easy to find cases where the manager was present but was screening his calls. In addition we were able to compile a pretty thorough report of all the tactics they used in every case. We essentially 'reverse engineered' their sales plan by analyzing all of our situations and finding the common elements. Everything from them tilting the computer towards the customer during a recruitment session to everything mentioned above to many other details. We found that they have a carefully thought out procedure but we figured out how it worked. We then gave them a copy of our report to them and their jaws dropped. We threatened to distribute copies of the report to the public (to prevent others from being used) if we didn't get our money back (because we felt we were used). The content of the report was all factual so they couldn't accuse us of slander or libel. We were also careful to present ourselves in a way that didn't constitute blackmail. In addition we then contacted the police force's fraud unit with our report and mentioned this as well. Furthermore, we threatened a class action law suit (however we were bluffing on this because it would have been way to expensive and troublesome).

The whole process took about a month but we all got our money back.


If that report had gotten out to the public then their reputation would have been pretty much ruined and they were well aware of that. Their would be lots of angry people who would want revenge. For any business their reputation is critical if you did not already know. The would have lost a very large amount of future revenue and possibly gone out of business. As with any business, their reputation is the place to attack if you want something to happen.


The following is another counter measure we came up with but never actually had to use. We call it 'starvation':

Starvation:


1. Express your anger towards the manager with regards to you inability to cancel your membership


2.Explain that you will try to come as often as you can. During your visits you will look for people taking a tour and you will go up to them and explain your situation and recommend that they do not sign up


3.The longer you do this, and the more people that do this, the more money they will lose from lost new members. Eventually they will have to cancel your membership. There is nothing they can do since their is no rule against talking to people. If they tell their sales reps to run when they see you then that will just look ridiculous to the customers and will lose them anyway.


So in contrast to above these are things to look for in a fitness center:



* Never give a fitness center your credit card!

* Always pre pay for a time period such as monthy, semi annual or annual

* Don't sign a contract!

* Check out local colleges, universities, recreational centers and smaller not as well known gyms. Usually these places do not require credit cards as payments. In most cases a year long membership will cost around $400 - $600. Probably the best part about these gyms is that there are no contracts!


Anyway, hope all of this helps anyone who is having trouble with gyms. Feel free to copy/forward this as needed. As a final note, do not take your anger out of the receptionists, trainers etc. It is really the executives at the head office, the owners, stakeholders, etc that are responsible for this.



CuriousGeorge / December 14, 2009 at 03:23 am
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Here are the links again for the Facebook page:

http://www.facebook.com/group.php?gid=6368482280

http://www.facebook.com/topic.php?uid=6368482280&;topic=8751

Frustated member / December 14, 2009 at 02:47 pm
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This people have 0 bsuiness skills. My Dr give me a note that until further notice i was not to continiue excercing and know they took me to collections. I need a head office as soon as possible, or need to know how to take them to court for the harrasment.
Member / December 14, 2009 at 04:56 pm
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Someone said that each branch operates independently. There is no head office, to speak of, that manages or controls each branch. The Branch General Manager makes all the decisions affecting the members of his branch. But if you want to talk to an company official, you could try Taso Pappas, VP Sales/Marketing. His telephone is 905-709-1248 (taken from Better Business Bureau).
Jana / December 21, 2009 at 02:11 am
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Reading this blog, I see why there is so much hate for Extreme Fitness.
Matt Secord replying to a comment from / December 21, 2009 at 10:35 am
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I loved the old Ballys @ 7 and Interchange. Best gym ever. I hope Extreme hasn't ruined it.
member / December 23, 2009 at 03:03 am
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ENCLOSED IS A COPY OF THE ACTUAL CONTRACT MINUS PRIVATE INFORMATION:

A while ago, I signed up for a two month ($20 total) membership at the Dunfield location with "no obligation", followed by a monthly rate of 129.00. I made it perfectly clear that I only wanted to take advantage of the two month offer and would cancel afterwards; and the employee had no problem with that. I didnt find anything deceptive in the contract so far. See this link for the actual contract: http://ifile.it/sai75zp/38295673.rar (has jpgs with the contract and terms/conditions)

If you look at the contract I've highlighted in red boxes the most important clauses: One stating that after the first downpayment ($20), there are 0 obligatory payments to be made. The second stating that I can cancel within 14 days of the end of my first two months. Together, these mean that I CAN CANCEL ANYTIME. Everyone signing up with EX-F should look at these clauses and make sure they understand them.

Feel free to ditribute this information.

member / December 23, 2009 at 03:12 am
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<p>ENCLOSED IS A COPY OF THE ACTUAL CONTRACT MINUS PRIVATE INFORMATION:</p>

<p>A while ago, I signed up for a two month ($20 total) membership at the Dunfield location with "no obligation", followed by a monthly rate of 129.00. I made it perfectly clear that I only wanted to take advantage of the two month offer and would cancel afterwards; and the employee had no problem with that. I didnt find anything deceptive in the contract so far. See this link for the actual contract: http://ifile.it/sai75zp/38295673.rar (has jpgs with the contract and terms/conditions).</p>

<p>If you look at the contract I've highlighted in red boxes the most important clauses:
One stating that after the first downpayment, there are 0 obligatory payments to be made. The second stating that I can cancel within 14 days of the end of my first two months. Together, these mean that I am under no obligation to remain after the first two months; and even if I should, I could cancel anytime. The membership technically is for one year, meaning that they will continue billing me for a year if I dont cancel. People should be aware of these two clauses when they sign up.</p>

<p>Feel free to ditribute this information.</p>
Where Is the New Equipment / December 27, 2009 at 07:56 pm
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When I joined Extreme Fitness, they said that there will be new equipment. That was more than 6 months ago. WHERE IS THE NEW EQUIPMENT ??? The new paint on the walls does not count as new equipment !!!
Moe replying to a comment from Larry / January 29, 2010 at 02:13 pm
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I have been a member with this club since 2004. I have been having many many problems with these people as many indicate. Deals, services are not as described, they do not take responsibility for their broken equipment, pool conditions and such. Be also careful with their trainers as they only know how to lift weight. I have been diagnosed with muscle rupture in my back (I am 28) and my wife suffered knee damage (she's 27). We're both normal healthy people in general. In the stream of my complaints about the plight of their North York Location, I was called into management office and they canceled my membership for complaining to their chief salesperson (Jeff Holtzman) in front of a newly fooled client. Beware.
Andy / January 29, 2010 at 02:17 pm
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I froze my membership three months ago for two month and I just came back from my international assignment and they said that I had not frozen it (even though I have someone's signature that it has been done so) and my membership is over. If I want to renew the charge me 800 as oppose to my older deal for 550. Go figure!
Kaiser replying to a comment from member / January 29, 2010 at 02:22 pm
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I am healthy person who runs and does other sports on a regular basis. I want to say that these guys force you to a condescending fitness assessment which is not right nor healthy as they want you to use their 80/hr useless classes with some unprofessional tamers. Anyhow, they said I have 12% fat instead of 10% and I need to gain 15 pounds to be a healthy. I also do not walk with a right posture. I have been a skier in OFSA and university of Toronto. Who are these people. BTW, do not sign their one-sided contracts. It does not include any rights for the client. They do it sideways and one-sided.
Ann / January 31, 2010 at 10:03 am
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I had a horrible experence at the club and would never join or suggest anyone does , however I had an amazing trainer about 3 years ago and I was wondering if anyone know where he went cause I just had another baby and would love to train with him again , "MJ" from the durham clubs ?? I hope he is somewhere more professional !
EXTREME BLOWS / February 1, 2010 at 08:39 pm
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BEWARE PEOPLE!!! STAY AWAY FROM THIS SHITHOLE!!!
Hate Extreme / February 2, 2010 at 11:48 am
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To Ann

MJ is now working at Wynn Fitness, 416-633-9966
Canadian owned and very reputable.
ANN replying to a comment from Hate Extreme / February 2, 2010 at 12:51 pm
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thanks so much for that , I will hit him up there in the summer once my little guy is moblie . I am glade to hear that maybe this gym is held in higher reguard.

Nathan replying to a comment from Hate Extreme / February 2, 2010 at 03:22 pm
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DUMBASS, WYNN FITNESS is owned by the same games who run Extreme Fitness LOL!!!! It's the exact same thing. The 2 owners got into a fight and one decided to leave and open up his own gym!!!

I don't know where you got "Canadian owned and very reputable". Must me you medication! ahahaha
Hateextremefitness / February 3, 2010 at 10:46 am
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Wynn Fitness has nothing to do with Extreme fitness.
Extreme Fitness is owned by an american investment company.
I heard Extreme fitness is even suing Wynn Fitness for supplying a better product then they do.
Americans go figure.
Wills / February 7, 2010 at 09:34 am
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Do not ever join or think of visiting Extreme fitness, it is a scam. You get hooked once you give your credit card information. Even after you cancel your membership they will keep charging you. If you don't make payment they will handover the bills to the collection agency. Some one has to take action before this get spread.
I wonder why they still exist, wouldn't the govt authorities and consumer protection authorities and credit card companies know about this.
This kind of practice will permenently damage the industry. I'm spreading this nesw about the Extreme fitness to all my friends and all meetings I go for.
One need to take action to stop this before it goes beyond control.
Recently I saw program called 'Market Place' in CBC or GLOBAL. This program bring all the bad product and unethical business to the light. I'm not sure how to rachout to them to cover a documentary on this.
Please some one who read this take the message across the 'Market Place' program producer.
ExtremefitnessisDEATH! / February 10, 2010 at 12:33 pm
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My Contract is up in March 2010. I was told that I need to attend at the gym in person (when I have not been there for months and have now moved far away from it) in order to cancel my membership which is already supposed to be up in two weeks. I am not taking time out of my day to travel there to meet with some douchebag manager who is going to try to talk me into keeping the membership or transferring it over to someone else...if there is a form that needs signing to end my membership, he can fax it to me.

So I have called the manager, left a message, as well as emailing him. Have heard nothing back. Apparenlty if I dont go in this week they will not cancel my already ending contract and will renew it.

If I do not hear back from the manager TODAY, I will be going to the location (BAY AND BLOOR) with a tape recorder and recording my conversation with the manager. I can see it now....it will be wonderful.

Not to mention, when i initially signed up there, they pressured me so much to sign up for personal training that they actually made me CRY!!! I outright said NO and they kept on pressuring. They had me (a 105lb girl) in a small room with two huge black guys right in my face talking shit...they even took me out onto the gym floor and made me do certain things like push ups or sit ups and told me i was doing them wrong and i NEED personal training. How embarassing!!!!!....I told them I only wanted to use the cardio machines so there was no point.

I am disgusted with Extreme Fitneess, their employees and their scare tactics. ONE DAY they will get what is coming to them!!!!
March replying to a comment from DanforthDistress / February 11, 2010 at 08:15 am
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To back out of a service agreement you have to show that the service that you are paying for such as personal training isnt working for your needs in which you brought forth in the beggining, ie. scheduling, your time is money! you are paying them to conform to your schedule if they are not working around you then they are not providing the service which is a breach of contract, i studied contract law in school and you have to show them that they are wronglfully conducting the service and you DO have legal grounds to dishounor their agreement based on they breaching it first!
Guy Bonhomme / February 12, 2010 at 01:14 am
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Extreme took $20,000.00 from me. FUCKIN MOTHER FUCKERS!
Guy Bonhomme / February 12, 2010 at 01:14 am
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Extreme fucked me for $20,000.00
Richard Simmons / February 12, 2010 at 01:17 am
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This gym added extreme personal training sessions without me know? and charged me for it. I found out, the manager forged my signature. Then they tell me he's gone? 10 thousand dollars in cash gone!
Tesor / February 12, 2010 at 08:05 pm
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Guy Bonhomme: How in the heck was EF able to take $20,000 from you? Did you lose a court case or something? That figure sounds much too "extreme." Was your loss over a long period of time? Please do briefly share. That's too unbelievable to believe.
Tesor replying to a comment from Richard Simmons / February 12, 2010 at 08:24 pm
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Richard...if this is fact, don't you have grounds to lay criminal charges? To sue their exercise pants off? Did you see a lawyer? If not, you may want to consider it. Go see Legal Aid Toronto if you don't have the money to retain one at a law firm.
fax replying to a comment from KC / February 15, 2010 at 01:40 pm
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I agree with most of the complaints posted here - but use your heads people. If you sign a contract - READ IT. Know what you are paying and what service you will receive in turn. I've been at the Danforth location for 2 yrs and I get exactly what I need. Decent equipment, and a (relatively, it is a gym) clean place to have a shower after. The rest is irrelevant. Simply put, do not let them bully you. I typically don't have much regard for out of shape PT's trying to demean me when I'm reasonably certain I'm already in better shape than them anyway. It is not a social club. The staff are useless, but what do you really need them for anyway? My two cents.
Phil Brooks / February 17, 2010 at 01:20 pm
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Extreme fitness ripped me off for $4000.00. I cancelled my personal training within 10 days. I had to leave the country to go to the army. At that time i was away from any personal banking. Not to notice i come back and they kept taking money out! $4000.00 later. Stay away from they money eating machines. I have to take them to court now. BASTARDS!
agrieved gym member / February 20, 2010 at 01:21 pm
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I have been a member at the richmond hill location for over 7 years, with no incident. I canceled my membership in Dec and as it was after the billing cycle they charged me for the month of Jan . However, when I tried to gain access in Feb they denied me the same as the computer screen kept showing canceled member. One of the managers was good enough to give me a personal card with her signature and stating that I was allowed access until end of Jan. However, when I tried again, the girl at the reception named Andrea grabbed the business card and started accusing me of fraud. She started saying in front of the people who were lined up that she did not recognize the signature and that I was making it up, literally calling me a thief and a fraudster. Luckily, i had already canceled my membership. Never again will go to this Club. Just a bunch of crooks.
andrew / February 22, 2010 at 12:14 am
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HOW TO CANCEL EXTREME AND GET OUT OF THE CONTRACT!!!
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FIrstly, not that there isnt enough duly dished out hatred towards extreme here, never in my life have i been to a gym that places such a low value on customer service. I almost felt like I had to fight one of the sales guys today while requesting my cancellation. That said, If you want to cancel, find a friend who is a travel agent and have them print you up a one way ticket to anywhere. Travel agents can do this. Alternatively, ask your doctor (must be a friend) to write you a note. Obviously both of these tactics are fraudulent but so is extreme fitness, gotta compare apples with apples.

Best of luck
chester / February 25, 2010 at 02:15 am
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I hear extreme fitness is closing down at the end of september. Better get all your money before they take off with it!
svend / February 26, 2010 at 12:19 am
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All I can say is this: WHAT GOES AROUND, COMES AROUND.

Sang Hyun / February 27, 2010 at 11:31 pm
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Be aware of sounds too good to be true.
Nishant replying to a comment from xterratmc / March 2, 2010 at 02:01 pm
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Hey Buddy..

I am with you in this no matter what, the kind of response and unethical behavoiour they have shown me , I would like to bring it on to CTV, cbc or nail them down.

Lets do it fckin close this shithole.
amr / March 3, 2010 at 07:41 pm
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I HAD A BIG FUCKIN SITUATION WITH EXTREME FITNESS TOO THEY THINK OF THEMSELVES AS FUCKIN DENTAL IF U MISSED UR APPOINTMENT WITH UR TRAINEER THEY CHARGE U FULL AMOUNT I HAD BIG FUCKIN ARGUMENT AND I THREATNED IF I DIDNT TAKE MY MONEY OR LESSONS I WILL MOUTH OFF AT THE LOCATION
DONT FUCKIN SIGN WITH EXTREME FITNESS BAD VERY BAD
Common Sense / March 3, 2010 at 09:57 pm
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You're mad that you got charged for missing your appointment? If you went to work and they told you that you weren't needed wouldn't you be pissed? Wouldn't you expect that you should be payed for your time? Ontario law states that your employer has to pay you for three hours even if you work less than that - no matter what the reason. I'm sure you easily would take this for advantage without complaint but when it's someone else's time you're wasting you don't mind? Should they just sit around all day earning zero money so as to not charge anyone who decides to miss an appointment? Would you feel it was fair if it happened to you?
Mouthing off at the location is not going to solve the problem that you created by not meeting your end of the agreement (making an appointment is a verbal agreement that is legally binding - like it or not). Would you do this without care to your lawyer, dentist (as you mention), doctor or anyone else? Again, would you want it done to you?

Good luck with your training, I hope in the future you make all your appointments and see great gains in your goals.
amr replying to a comment from Common Sense / March 6, 2010 at 08:06 pm
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In response to common sense is my case is different i have been working my ass hard to lose weight with my trainer since august with a very pleasant results with no right on schedule timing for my personal training and my fucking asshole trainer was very pleased with my results. i missed two appointments with him and in return he charged me for them and he didnot mention anything to me and even warn me that he will do so
so thats y i was so pissed off and the fucker in return was always asking me for my photos before and after losing weight so thats why am saying dont sight with any personal trainers or sign with extreme fitness cuz all what they care about is ur CREDIT CARD THEY R BAD DONT SIGN WITH THEM
common sense / March 7, 2010 at 02:26 pm
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amr - if the trainer didn't warn you, then you have the right to go to the manager and ask for the sessions back. Check your paperwork to see if you have signed anything that says you would be charged if you missed a session and if there were any stipulations.
The other thing you could try would being going to a different location and talking to a manager there if you're open to switching and can't seem to communicate well with the manager at your location. I'm glad to hear you've had great success with your fitness and wish that one bad experience with charges doesn't overshadow that or all the other positive experiences I'm sure you had through the process.

To Mike - very eloquently and intellectually stated. I wonder if you beat your chest or swung some meat around your head when you typed that.
giuseppe / March 12, 2010 at 02:28 am
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If it is true that Extreme Fitness will be closing sometime this year, then, that would be good news. Once closed, they will not be able to fool or victimize many innocent people anymore. Just a thought.
stuart / March 12, 2010 at 12:42 pm
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I don't know Extreme Fitness but when it comes to gyms, you need to remember a few things:

1) their are all equipment bought with borrowed money
2) Consequently (like your mortgage) they need cash flow constantly

Therefore, gyms are notorious for over charging and tacking on a few extra months at the end when you cancel. My advice is make sure you pay with a credit card. I personally use American Express, who recognise this issue. When I have been overcharged I have called them, faxed in my membership cancellation letter and Amex has refunded the money to me and they take on the Gym.

Braden / March 14, 2010 at 12:24 am
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Pretty top-notch equipment are for softies. Like hell I'd pay +70 dollars just to use their gorgeous facilities and equipment. All you need is good form, hard-earned sweat, and a kick-ass attitude. Speaking of sweat, it's disgusting, but hell...you make it yourself; don't be a pussy..cat.
Wipe that sh!t off of the equipment if you need to. Don't know if extreme has towels around for wiping equipment, but I guess they don't, since you gotta pay for towels yourself (I'm trying to think of every situation which would put a person to knowingly PAY for tower service when they could bring one themselves...unless you're not allowed to bring your own? O__o", or maybe people are too lazy to put it into laundry...). But yeah, I go to the Scarborough YMCA at Town Center. The equipment is average, I guess, but they ain't breaking down anytime soon. The employee's are nice, most of them (can't expect everyone to be). Some of them walk around and give advice, and if you ask for some advice from other members they'd help you out. There's towels and bottles full of water and some kind of substance... smells like vinegar, so you can wipe you're own sweat off. Also, the towels are cycled about every 2 hours so the same ones are not used the whole day. Don't know if there's many YMCA's at Toronto but if there is I suggest to at least check it out. There's very nice member etiquette, most people wipe their sh!t off of the equipment after they use it, and most people put their equipment back. I pay $40/month, and I'm going to ask for financial assistance to try to shave it off to $20/month ^^. By the way, the YMCA also have pools and yoga classes and stuff like that. Only bad thing is that there's barley any chicks my age that go there :P. Haha anyways,
just remember pretty pretty equipment does not largely translate to more fat loss or bigger muscles. They may have better physiological adaptations for the general population but when it comes down to it... paying at extra 30 - 100 dollars just to use nice looking equipment isn't worth the money... and especially the sh!t you need to go through to use it.
Avatar replying to a comment from amr / March 14, 2010 at 03:34 am
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Its not the Personal Trainers who are changing your fat ass. It's the company and managers forcing them to. So relax their fatty!
alan rose replying to a comment from Common Sense / March 14, 2010 at 03:43 am
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common sense. You sound like you work for Extreme Fitness you cock sucking whore! Go back where you came from!
court / March 15, 2010 at 05:26 pm
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i have a dilemma right now... so i got sucked into buying 80 training sessions and its been about 6 months... i noticed that my trainer has been taking off sessions that i havent been using every once in a while.. what should i do? (i hope ppl with training better watch for the number of sessions they have each and every time) i am really close to my trainer and dont want to ruin the relationship, please help? i am so frustratd i want to cancel my membership and go to goodlife... however u guys are telling me a plane ticket or medical note is the only option?
Holla replying to a comment from alan rose / March 15, 2010 at 06:21 pm
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Lmao. So angry!
amr replying to a comment from Avatar / March 15, 2010 at 11:41 pm
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to be trully honest with ya they r a guide for u to follow to lose weight but the primary reason for losing weight is me but i learnt a few things u can lose wieght on ur own by follow these 2 steps
1 maintain ur daily calorie intake to 2000-2500
2 go to the gym between 2-3 times and try to burn between 500-700 calories at 150% of heart beat at rest point.
Mike Miller replying to a comment from court / March 21, 2010 at 10:53 pm
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It's not the trainer that's charging you for the training sessions. It's generally the manager who takes the sessions without the trainer noticing. At the end of the month the manager has the quota to hit. He looks at what clients that have alot sessions and charges all those clients a couple sessions that month. Thinking they wont notice. If the client complains the manager will blame the trainer or just give the client free training sessions the next month to shut them up. What is your trainers first name if you don't mind me asking? But to be honest with you. Your best bet is just to sit down and have a conversation with the trainer, it can't hurt and see what is going on. If you say you're close to him...im sure he will tell you. Like i said, 99% of the time it's the manager. I used to be a manger for 6 different clubs. I know how things are ran. It has nothing to do with the trainer...if you try to go after the trainer...it can ruin his reputation and he might not be able to work at any gym ever again. Just ask him.
Gerard / March 21, 2010 at 10:55 pm
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It's not the trainer that's charging you for the training sessions. It's generally the manager who takes the sessions without the trainer noticing. At the end of the month the manager has the quota to hit. He looks at what clients that have alot sessions and charges all those clients a couple sessions that month. Thinking they wont notice. If the client complains the manager will blame the trainer or just give the client free training sessions the next month to shut them up. What is your trainers first name if you don't mind me asking? But to be honest with you. Your best bet is just to sit down and have a conversation with the trainer, it can't hurt and see what is going on. If you say you're close to him...im sure he will tell you. Like i said, 99% of the time it's the manager. I used to be a manger for 6 different clubs. I know how things are ran. It has nothing to do with the trainer...if you try to go after the trainer...it can ruin his reputation and he might not be able to work at any gym ever again. Just ask him.
Mike miller replying to a comment from court / March 21, 2010 at 10:57 pm
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Do you have anymore questions...write me back!
mike miller replying to a comment from court / March 21, 2010 at 10:58 pm
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And how do you know its the trainer?
amr replying to a comment from Mike Miller / March 23, 2010 at 03:21 pm
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Its the trainer who charges you the missing sessions cause i had an incident with them that i couldnot go the last session with the trainer and he told me on the phone that it has to be today or he will charge for the full amount so i asked him what do u mean he said i have the right to charge you for missing sessions so i went to the club i brought him and had a big fight with him and the manager who was strongly supporting him explaining that they are like dentists
bottom line fitness club are scam scumbags
Mike miller / March 23, 2010 at 07:11 pm
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Amr You have no idea what your talking about. I have worked for the company for 10 years. You are just one of those people who assume you know everything. Do not talk, if you do not know what you are talking about! I deal with these issues on a regular basis! Plus if you are not showing up for the sessions, thats your problem! Be responsible!
Mike MIller replying to a comment from amr / March 23, 2010 at 07:15 pm
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Just by the way you are talking? Goes to show how intellectual you are! The fact you are not showing up means you don't respect your trainer. It's his time, he has a family at home probably to put food on the table, meanwhile, your overweight body is not showing up...good example why you are out of shape in the first place.
amr replying to a comment from Mike MIller / March 23, 2010 at 08:39 pm
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my body is not overweight anymore u fuckin ripoff u have no right to go through your memebers creditcard without their knowledge
and besides not showing for a fuckin session doesnot mean am a fatass it can be cause of family issues or work related that proves that you are short sighted and as dumb as a fuckwad no wonder you are working for 10 years as a useless trainer

TO ALL WHO READ THIS BLOG THAT PROVES WHAT KIND OF PEOPLE EXTREME FITNESS HIRE THE KIND OF MEAN RUDE SHORTSIGHTED AND DISCRIMINATING TOWARD OVERWEIGHT PEOPLE AND CLEARLY SHOWS HOW THEY DISRESPECT OVERWEIGHT PEOPLE

thank you mike miller for your response and opening our readers eyers of how extreme fitness runs its business
Steph philips / March 26, 2010 at 01:45 am
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worst gym ever! R.I.P
Fred mcgrath replying to a comment from amr / March 27, 2010 at 10:35 pm
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This is the worst gym ever...never mind gym, PLACE ON THE PLANET!
A year or two after high school, I decided to join a gym. Extreme Fitness has very smooth talking salespeople. Frankly, their most competent staff are the salespeople. The receptionists are rude, and the trainers really couldn't care less.

I signed up, went for a few months, then stopped going altogether. I still kept up with the monthly payments, and it was no small stress paying hundreds of dollars monthly. But i figured it was my lesson to learn for so readily signing a contract fooled by the many smiling and caring staff telling me of the physical goals i'd achieve in no time with their plans.

Still a student, i struggled with these monthly payments and 2 cheques bounced, but i always showed up at their office with cash, with the additional late fee.

then, they started to take money out in different days. It would always get taken out around the 15th, then they changed to the first of each month. Then, they tried to take out money twice in one day, incurring bank charges of 40 dollars. I was so furious, i talked to the "head" sales rep or whatever he chooses to call himself. I asked him to fax over to me a detailed financial receipt of all my payment records. He became evasive and asked why i would want that information.

So then i called their head office and no one picks up there. EVER. so i left messages with various people with long titles to fax me over my records. NO ONE ever got back to me. I eventually gave up and stopped paying with a few months to go. They never called me, they never sent me any letters.

THEN! I would figure AT LEAST 6 (SIX!) months later of nothing, WHAM i get a letter from Shellco Credit Systems LTD, telling me in a threatening letter that if they didn't receive a payment of $825 within 3 days my credit would crash.

I AM COMPLETELY DEVASTATED.

I came on the internet to reassure myself that at least this collection company exists and is legitimate so that i am not falling for another likely scam. ANYTHING TO DO WITH EXTREME FITNESS IS very distasteful, and suspicious to me.

When I called this credit company to tell them that Extreme Fitness had never mailed me a bill complaining about anything, he checked his records to find that they had in fact sent out something but had gotten the wrong apartment number.

????? After receiving other mail from them previously , i find that TOO hard to believe. PLUS they have my phone number.

i just accept the fact that i've been ever so stupid.
I hope this will discourage others from making the same mistake. because this is not only just a mistake of feeling embarassed, it is a mistake that has literally cost me thousands of dollars.

EXTREME FITNESS IS THE WORST GYM TO GO TO IF YOU'RE

SIMPLY AN AVERAGE GIRL OR GUY, HOPING THAT THE "GYM

ATMOSPHERE" WILL HELP YOU TO LOSE WEIGHT, GET FIT.

THIS PLACE IS FOR PEOPLE WHO WORK OUT FULL TIME OR FOR

THE FRIENDS AND FAMILY OF THE PEOPLE WORKING THERE.

now that i think about it, $280 is an outrageous amount to be giving to the gym for 2 lousy 1hour training session in which 20 mins of is spen "stretching" I think even BAlly's is less expensive.

EXTREME FITNESS is not honest. It is a big company with big intimidating men smiling through the sales then getting mean and nasty when you are not satisfied.
Matthew Pengelly replying to a comment from amr / March 27, 2010 at 10:42 pm
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Long story short, I went into their office (90 Interchange Way) on November 28,2009 to claim a 3 month gym membership prize. They told me over the phone that I didn't need to sign any contracts and that I just had to go into their office and claim the prize. Instead, I was coerced into signing a 1 year membership. They then went on to tell me that this person who called me about the prize was a new employee and that I had to sign a 1 year membership in order to get the 3 months free.

I knew I wasn't going to anywhere about this so I decided to give their gym a try but I told them that I wanted to do a trial first before I consider joining with them. We then agreed that because I had exams going on during that time, they allowed me to have a 2 week grace period before my 1 week trial membership began, in which I could still cancel during that time (therefore, we agreed that I had 3 weeks after November 28,2009 to cancel my membership). Although this was not fully stated in my contract, a date of December 15,2009 was written down to represent when my trial membership would begin, which my friend who was there with me the whole time, can provide testimonial evidence that this agreement did happen.

I realized soon after I had signed the contract that I was not able to afford the membership, so I decided to cancel my membership on December 13,2009 and since I lived too far away from their office, they allowed me to send my member cancellation by email (big mistake!). I followed up a few days after to verify my cancellation, and was told that my membership was cancelled and that I could expect a refund back for their erroneous charges against me.

Fast forward to March 4,2010, I have still not received my refund back so I went into their office to rectify this issue. After going in, they told me that they would only refund a partial amount of $120 rather than the full amount they still owe me of $188.70, under the basis that I had cancelled my membership too late (within 10 days of signing the contract) and would not acknowledge that I was given extra time to cancel my membership. Because our other agreement was not properly documented, I am in a difficult situation to dispute this. The only evidence I can provide is the first hand witness testimony from my friend who was with me when I had signed up.

After this incident, I got into contact with the general manager, Gordon Roblin and he said that he would look into this but I have not heard back from him ever since. Instead, I was repeatedly put on the phone with the same people I spoke to when I came into their office. They are still not acknowledging that I had extra time to cancel and refusing to give me back my money. I put way too much trust into these scammers, thinking that they would uphold their words and promises but I was dead wrong. They honestly don't care who they scam, even people who come from low income families like me.

I'm still fighting this dispute to this date. I am not giving up until I get my full refund back because what they are doing is wrong and I truly do feel cheated and scammed. It's time for people to rise up and defend our rights. Extreme Fitness is not a proper business and they should be exposed and punished for their fraudulent and unethical practices.
LISTEN_UP! replying to a comment from Himself / March 27, 2010 at 10:47 pm
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Hello, Recently me and my girlfriend went to the whitby location to complain about our trainer. The trainer was consistently not showing up for appointments and canceling them within minutes of their actual time. once my girlfriend even drove to the location for an appointment and sat in the waiting room for a great length of time before finally asking the front desk where her trainer was. The front desk informed her that her trainer was not their and and they had no idea where she was. shortly after that the trainer ceased to call and make any appointments with jessica. Jessica found it extremely difficult to remain motivated and meet her goals when she was not even taught her full workout plan. Her trainer also at several sessions made comments about jessica's sex life jessica was in a long distance relationship at the time and would go for a month or so without intercourse.

Her trainer consistently made comments relating to the inability to go that length of time without intercourse this made jessica extremely uncomfortable at the location. All of the above and more was brought to the attention of the general manager. During the consultation with The GM he bacame confrontational attemtping to insult my intelligence and belittle me. When i pointed out what he was trying to do he said he is insulting me because i came in to his "place of business" <

We were then brought to the health department where they sat us down and attempted to sweet talk jessica and to calm her down. But after seeing how the general manager of the facility acted jessica never wants to set foot in the gym again she feels extremely unwelcome the actions of the managment have greatly reduced her motivation rendering her membership and remaining training sessions useless.

When we arrived at the gym we were in no way seeking to cancel our contract with the gym we were simply looking to communicate a few issues however seeing how we were both treated with disrespect she had no choice but to suggest it the health center refused to cancel the contract. the momment i brought up the issues with the gym she immediately closed her office door so that other clients could not hear our conversation. In the end she refused to cancel

I called later the following day and spoke to the membership manager his Julian i explained to julian how she is now uncomfortable there and that jessica feels threatened by the staff and now will not go to the gym. Julian got on the defensive and called me an Idiot. the conversation went on and the he called me an idiot again and started trying to insult my lifestyle by saying i have far too much time on my hands to be making this call regarding Jessica. I commented that i own a home based business doing IT consulting and do well for myself. He replied by what seemed to be him basicly saying "wanna go" or come down here and fight.

I then contacted the Public Relations Manager and let her know the situation she has since forwarded my email to the regional manager.

If jessica does not get her membership canceled and has no choice but to go to the gym she will have no choice but to steer people away not only at her place of work nearby that regularly forwards members but also to the members that engage in conversation with her relating to the club.

For anyone interested here is an article on extreme fitness pickering

This is about a steroid and drug bust sting at that location

http://toronto.ctv.ca/servlet/an/local/CTVNews/20070329/drug_raid_arrests?hub=TorontoHome
Jan / March 28, 2010 at 10:35 pm
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In my view, they are dishonest and deceitful. They are interested only in taking your money. They will say anything for you to sign the contract. Once the contract is signed, you have no more recourse. PEOPLE - STAY AWAY FROM EXTREME FITNESS - FOR YOUR OWN SAKE AND YOUR CREDIT CARD TOO.
Silvia dasilva replying to a comment from Jan / March 31, 2010 at 11:33 pm
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This gym is so bad. Very very bad! Something will hit them very soon! Something must be done right not. Lets do something! Come on people! Get with it
Simon Cowell / April 2, 2010 at 01:32 am
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I think we are talking to deaf ears. The management of Extreme Fitness does not care about customer complaints. So long as the money is rolling in, they couldn't care less. You can see them drive expensive cars. They must be laughing all the way to the bank.
K / April 5, 2010 at 11:39 pm
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I recently joined up, they gave me a deal for $50 a month. They told me I'd have to go for an assesment test before I get my membership card. I go in and did a short work out, which had me tired and had me feeling like blanking out. We then sit at the desk where the trainer disscusses with me the personal trainer plans, without even asking if I wanted a trainer. At this stage I'm still dazed and fatigued, she tells me it's $250 for 17 months plus the $50 a month to the gym. I thought It was a one time payment for the $250. Me being the idiot i am signed the contract. She told me I had 10 days to cancel, the personal trainer. 12days passed and something came up, where it put me in a position where I couldnt afford it. I go back to tell them to cancel my trainer and membership. I had no problems canceling my gym membership, they were understandable. But then they told me the trainer was a different department, so I go to there department and he tells me I can't put a stop to the training. So I couldn't cancel my personal trainer. On the way home I remembered, they said if you can't make it during one of the sessions, give us 24 hours notice and you won't get charged. If you do, you loose that lesson and you pay for it. If I just called in absent 24hrs before all my sessions, do you think I'd still have to pay?

let me know
frank c replying to a comment from K / April 6, 2010 at 11:58 am
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yes, you have to pay. This gym will swallow all your money!
jl / April 6, 2010 at 04:47 pm
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Just call your bank, or credit card company and put a stop on it.
Then go tell them you membership is cancelled, and you put a stop on the payments.

Call Paula Dow at their head office 905-709-9498

They just talk big, do not pay them a dime.
Robert replying to a comment from jl / April 8, 2010 at 02:35 am
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I really enjoyed working out at this gym for years. But, i have found the social behavior of the members, being PERSIAN/MUSLIM kids and adults. Just such a turmoil atmosphere. They are such pigs and disgust that they can't put their weights away and clean-up after themselves. Especially in the bathrooms, they use blow-dryers to dry off their testicles and shave their hairy backs right on the furniture in the bathrooms.

Most of the staff at one point used to be decent as well, but for some reason, it's like the whole persian family works there too. Since then the business has been going down the slopes really quickly. It is such a shame. I wish they learnt how to interact properly and had a sense of social connection and ability. I guess it is not their fault they come from a country where all they do it labour intensive work which requires no education.
Bryce / April 10, 2010 at 02:52 pm
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I wish I could say that Robert is just being racist, but, I have unfortunately witnessed the exact same things. In addition to back shaving, I also had the pleasure of seeing a 300 lb man sit naked on a coffee table and clip his toenails (all in the men's washroom).

Further to Robert's point about weights not being put away...well, no one puts them back. That's includes all of their trainers.

To any who are considering opening their own gym near the Extreme (dunfield club). I would garauntee my membership to your gym for 20+ years.
Robert replying to a comment from Robert / April 11, 2010 at 05:05 pm
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That's why Robert you should get a private trainer and train at a locate they insist you training at.
markus / April 16, 2010 at 02:55 pm
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Extreme is worse than most credit cards...they don't collect interest, they steal it!
Mikey replying to a comment from K / April 17, 2010 at 10:51 am
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Paula Dow at their head office will take all your money too!
Dave / April 25, 2010 at 07:18 pm
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I have a question for all of you? are you mad because you paid the membership for the gym and made no progress in your physical lives? what makes you believe that the amount of which you pay per month for the facility is a "rip off" a gym is where you dedicate you lives to better yourselves i personally don't put a price on that... but anyways, to what other gyms are you comparing too when you consider extreme fitness to be a " rip off" when i joined i spoke with the sales rep and asked detailed questions i received what i was told i was going to receive.. the North York facility is massive pool, food, ect. I made gains in health and im satisfied with that.. I just dont understand what you all are complaining about? Ask all the questions needed and your troubles are free.

Dave
Rob / May 5, 2010 at 04:38 am
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Last year I lost my credit card a few months after I signed a contract with Extreme and I figured that if I cancel my credit card that they can no longer charge me since they are no longer charging the credit card.
I just recently received a letter from them saying that I owe them almost $900. Is there anyway around this?
I haven't even used the gym since I cancelled my credit card.

How would I go about cancelling this membership? It's been a year.
soren / May 5, 2010 at 11:44 am
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Dave/April 25, 2010 at 7:18 PM, I believe, you work for Asstreme FatAss and live with our donation & Blood money, GO and ask them to F... you more.
Carl Marx replying to a comment from soren / May 6, 2010 at 10:39 am
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That's funny soren, how dave the head manager from Extreme Fitness hangs out on this website.
soren / May 6, 2010 at 05:39 pm
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I think, he like to be F... here. Poor Dave, enjoy your Asstreme FatAss, Go have Sh..., advertise for Asstreme FatAss some where else.
David Henry / May 7, 2010 at 12:18 pm
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Sorry, but this company does not deserve a 2/5, more like 0/5. I would try to find a number lower? but its unfortunate i can. Maybe? -100/5?
Heather / May 7, 2010 at 12:21 pm
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They should have named this gym Extreme Shit? their food is garbage and i found hair in mine on several occasions.
Steve / May 7, 2010 at 07:15 pm
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I won a trip to Mexico for 2, and free gym pass for 2 for a month...my question is whats the catch lol there must be a small fine print.
mma replying to a comment from Steve / May 10, 2010 at 03:12 am
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Frankly, what you have won is nothing but: "hand in your wallets and we will bind you w/ our contract...."
bonay / May 11, 2010 at 05:37 pm
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this Xtrme Fitness Gym is no CONSEDERATION..they can't understand what is your problem...
Matthew L. Turner replying to a comment from Steve / May 13, 2010 at 12:54 am
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your trip to Mexico will be them stealing your money while your away.
Mike T replying to a comment from Steve / May 16, 2010 at 05:46 pm
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Yea Steve, stay away from these crooks! Bad bad news!
Tim / May 17, 2010 at 09:48 am
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We're now closing this comment thread
Michael Ferrer / May 20, 2010 at 11:12 am
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On Thursday, April 15th, 2010 at approximately 5:15pm, the following circumstances transpired at the Extreme Fitness location on Danforth and Pape:

During the middle of my regular workout, the Health Center Manager, who goes by the name of “Dinelo”, accosted me and my training partner and friend, D.A.Nicholson. In front of a myriad gym members and employees, he vehemently told us to get out of the club right then and there. When we asked why, he accused me of “training” my training partner and went on the say that, “…it wasn’t allowed…he had been watching me train him for the last 6 weeks…” Meanwhile, my friend and I have been training together for the last 2 years at that exact same location uneventfully! In fact, prior to Dinelo’s recent promotion to Health Center Manager, he has been privy to witnessing my friend and I train together for at least the last year!

I believe Dinelo has had a personal agenda against me ever since he was wearing the “personal trainer” hat. On several occasions, he has tried to bully me in the gym. About 6 months prior to the termination of my membership, he approached me and told me to “keep my voice down and to not count my reps out loud because it was “disrupting his client’s breathing”. Meanwhile, it was he who had moved his client closer to where my training partner and I were doing our exercises. Also, I was counting out my reps in a regular voice and tone. About 1 month ago, he tried to make me a bring a piece of apparatus (an aerobic stepper) up to the second floor and said if my training partner or I didn’t bring it back upstairs he would kick us out of the gym. Meanwhile, the stepper originated on the floor I was using it on.

I am a prominent and distinguished member of the Toronto District School Board. I have been an Educator in the elementary panel for over 9 years. As it happens to be, I am a very accomplished national level bodybuilder and fitness trainer. I own and operate a personal training business, www.michaelferrer.ca out of “Fortis Fitness” located at 276 Carlaw Ave. So, am I being punished because people know I’m a professional trainer? Therefore, regardless of whomever I’m training with, I may always be perceived as “training them”!

The General Manager at Extreme Fitness (Tim Nielson) will tell you that he has to side with Dinelo because he doesn’t work the “back end” and is therefore not able to comment on what does or doesn’t go on, on the gym floor and that he mainly works “front end” sales. He will also refer to an incident that transpired on Sunday, March 21, 2010 at approximately 11:30am, wherein the head consultant “Jason” told me that I “looked like I was training someone”. I told him the truth: That my studio was out of commission for one day, so two (2) of my clients (who have memberships with Extreme thanks to me) had no place train, so after my own workout, I helped them both get familiar and acquainted with the gym floor. Jason told me that this practice wasn’t permitted; I told him that I understood and that was the end of that. In fact, that morning, Dinelo ran up to me as if to grab me by the shoulder but Jason stopped him just before he could touch me and told him that he had already spoken with me, that we had an understanding and that everything was cool.

I beg to ask, after Dinelo is Health Center Manager for three days, all of a sudden I’m “training” my own training partner that I’ve been training with for the past two years? It’s blatant discrimination if I ever saw it. A misuse and abuse of authority at the very least! How can such prominent organizations such as Extreme Fitness, condone this type of discriminatory practice?

In the final analysis, I’m not looking for reinstatement into the club. In fact, it would be quite uncomfortable to be training in the presence of such discriminatory practice. What is however perplexing to me is the nature in which the accusation was conveyed. Dinelo called us out in the middle of our workout, in the presence of neighbours, friends and cohorts and accused us of doing injustice! He raised his voice, interrupted our workout and embarrassed us in front of the entire (30 odd person) population of the club! I asked him if we could discuss this in private after completion of our workout and he replied, “No! I want you guys to leave right now! Do you understand the meaning of leave? You two can not finish your workout.” He continued to be confrontational with me by standing in my way when I tried to rack my dumbbells.

To make a long story short, I feel that my image of being an outstanding member of the community was tarnished and my reputation as a solid professional trainer was compromised and for what? There is no proof of his allegations and there never will be because the fact that I was training with a friend, was in no way in breach of the membership contractual agreement. I plan to pursue this matter through a civil litigation suit, claiming defamation of character and arbitrary public humiliation.
Alison / May 22, 2010 at 12:09 am
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Received a flyer for a location that just recently opened near my office (Eglinton). Their offer for "$10/month" seemed to be a good opportunity to try their fitness programs and begin a morning workout routine. I called to verify the deal and spoke to the manager, Omid, who reassured me that they were offering two months at $10 with no additional fees and "no contract".

I went in and spoke with John who insulted my previous fitness goals during the tour and then turned extremely condescending when I begin rejecting their insistence that I sign for a plan that extends beyond the first two trial periods.

Here's the kicker: when I expressed that I didn't want to sign anything and that what they wanted me to do was much more complicated than what I wanted, he ACTUALLY said to me "So what did you think was going to happen?"

>>>>>>>>>EXTREME FITNESS: is it really unrealistic of me to expect that you are offering a no contract trial membership, when you constantly circulate propaganda stating that you're offering a no contract trial membership??

Mike T replying to a comment from Michael Ferrer / May 22, 2010 at 10:45 pm
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They are all like this, you wouldn't believe the things they did to me. I have a huge list.Email me if you want to know.
Marco mancini / May 23, 2010 at 12:11 pm
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The average employee at Extreme has the education of someone who hasn't finished high school.
Mike T / May 23, 2010 at 12:15 pm
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Passo Pappis
Thornhill Corporate office: 905-709-1248
When you call, press # and enter 7277 (spells Papp)
for complaints.
mickey replying to a comment from Larry / May 26, 2010 at 06:45 pm
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MAY 26, 2010- WHY IS THE GYM STILL OPEN?? THEY ABSOLUETLY SUCK!!! RIP OFF !!! RIP OFF!! I am so pissed off, I was also scamed. WORST CUSTOMER SERVICE EVER!!

THEY ARE ONLY THERE TO STEAL YOUR MONEY- ANYTHING ELSE, NO ONE IS AVAILABLE!
I WISH I READ THESE COMMENTS BEFORE!
May / May 26, 2010 at 08:56 pm
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DO NOT JOIN EXTREME FITNESS @ RICHMOND!!

I am a customer at Extreme Fitness and regularly attend Extreme Fitness location on 267 Richmond Street West.

The store manager of this location has been stopping me at the front door every time I enter because he wants me to sign a new contract. My current contract does not end until July 1st. The manager, Greg is forcing me to sign a new contract with him. He is very mean and impolite. I'd like to continue making business with Extreme Fitness, however, he doesn't provide me with good service and doesn't show respect.

Please realise that Extreme Fitness just wants to make money off you.

anita replying to a comment from DanforthDistress / May 27, 2010 at 06:00 pm
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hey well am in kinda the same situation right now, am trying to reduce my personal trainer sessions(the contract does not say that you cannot do so) as i cannot cancel my agreement, the director of health at the bloor and bay location, is so un-helpful and is telling me there is nothing he can do, as its past the 10 day cooling period. (but that is a lie, he can do something its to his discretion, I was told by another manager) so what i have been told u can do his transfer some sessions to friends, family, spouse. or plain and simply like what i have done is close the account in which they take payments from. the worst thing that will happen is the collection people will contact u everyday for a while, your credit score will be affected, but by a very small amount, nothing major. They cannot take you to court for such a small amount, they would end up investing more money doing that. Dont worry it happens to at least once to everyone, the banks are used to people coming in and closing/stop payment. but be aware that if you do stop payment it only last for about 6months its just temporary, close the account and open a new one.
Tyler Sarry / June 10, 2010 at 12:23 am
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Like a lot of people in Toronto I get bobarded by flyers from Extreme Fitness that usually say: $8 per month, no contract, no execuses etc… I think I receive at least 2 flyers per month from them. My buddy and I decided to finally check it out, plus we heard they have an MMA program as well. The assumption was to check out the gym see the real costs and what kind of teachers they have for MMA. The conclusion was that it costs way more, they push the sale worse than a used car salesman and their MMA intstructors have more attitude than young Mike Tyson.

The experience started from us filling out some crazy amount of paperwork. After around 10 min a nice guy ( he was actually nice) said that he will show us the gym. He asked us both another 20 or 30 questions about our fitness goals etc… I tried to tell him that we are pretty experiences people and just want to see the gym, get the costs and the schedule for classes. It didn’t matter as he continued the same line of questioning, later I understood that was in order to sell their private lessons. I asked couple of times how much MMA classes costs and he said he doesn’t know “they need to asses my fitness level.” I asked a pretty reasonable question how is the price related to my fitness level? He said don’t worry lets just talk to one of our 2 MMA trainers they both fought in Pride.

So we went to check out the gym which was not bad at all in itself. Then we finally reached George K (couldn’t find his last name anywhere) who is supposed to be the ex Pride fighter. He was leaning back on his chair when he saw us, didn’t even stand-up to shake our hand. On me explaining that I take Muya Thai and Aikido and was just wondering how much MMA would cost here he said “We did you ever see free MMA in this city?.” I said no and I don’t expect it to be free, but I want to know how much does it cost – he still didn’t respond and just wanted to sign us up for a free demo. I can’t explain his attitude in writting, but he acted like he is some undefeated champion of the world and I am kid who wants to get an interview. If I might say quite an asshole attitude.

I finally asked the guy about the prices for the gym itself they are : $66 if you want to use one gym and $74 if you want to use multiple gyms. This price is valid only with long term contract, go figure after all their flyers saying that their is no contract. He still didn’t tell me the price for MMA. Once we were about to leave the manager came and tried to push their sale on us again. He even tried to close the doors till we buy the membership. After we finally left the plae I decided to never go back to Extreme Fitness again! Last thing I need in my life are pushy sales and crappy attitude.

When I went home I checked out a bio of the second MMA trainer George Kiriakou their had over there and turns out he is not that nice of a guy either. Check out the video and comments bellow. BTW I didn’t find any single mention of him or his buddy being in Pride. Also as somewhat experience martial artist I can tell you that there is no way two teachers can give you an adequate training in Muya Thai, BJJ, Wrestling, Boxing and Conditioning.

So overall I figured out that Extreme Fitness spends a lot of money on marketing to you, pushing their sales onto to you and then sign you in a long contract. I really that after that they have a good customer service. This is a no for me.
sally / June 11, 2010 at 09:11 pm
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Wow, I'm reading a lot of comments and I can conclude that Extreme Fitness isn't the greatest club out there! I was about to join myself too. I called in a few days to ask for information about the club. The customer service rept. i spoke to; he said it was about $40-$50/month. That seems a really good deal! But i'm sure there's more strings attached without him telling me. As well, he was really pushing it when he asked me to get a "free" tour around the gym. And i declined because i wasn't sure and he asked for my phone number and gave his business number to me in order for me to back him. I'm 100% sure they are on commission, otherwise, they wouldn't push me to sign up or getting my phone number. I regret giving my phone number as there's enough bad reviews about this company.
Max / June 13, 2010 at 09:38 am
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STAY AWAY FROM ALL Extreme fitness gyms. They are in rip-off business
Max / June 13, 2010 at 09:38 am
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STAY AWAY FROM THEM
court replying to a comment from mike miller / June 27, 2010 at 07:30 pm
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hey thanks for the input.. i finally got around to see if anybody actually replied... im very nervous to even bring it up just incase it causes any more problems. i want to go to detail but not on this thread, have an email?
court replying to a comment from mike miller / June 27, 2010 at 07:30 pm
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do u have an email?
court replying to a comment from mike miller / June 27, 2010 at 07:30 pm
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do u have an email to go into detail?
court replying to a comment from mike miller / June 27, 2010 at 07:31 pm
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do u have an email to go into detail?
Faraz replying to a comment from Robert / June 28, 2010 at 02:11 am
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In regards to your comment. I just wanted to say that as a Persian I am extremely sorry to see some people (probably from extreme low classes of society) unfortunately do stuff that they shouldn't be doing in public places. It is completely disgusting the way these people act out in public places. I am sorry for that and I hope you don't think all Persians are the same!
Faraz replying to a comment from Robert / June 28, 2010 at 02:14 am
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The above comment is for:
Robert In replying to a comment from jl / April 8, 2010 at 2:35 AM
Saleem / July 10, 2010 at 11:19 pm
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The Personal trainer manager at thornhill location, Hammed or whatever his name is, is a pig and a racist. Caught him hitting on my girlfriend while on the job.
C.A replying to a comment from / July 12, 2010 at 11:17 am
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It feels good to know I am not the only one who has been scammed. Thank you to "Anonymous" for providing those head office numbers and for all these awful comments and complaints.. you'd think there would be something we could do to shut them down or something! There seriously needs to be a law... how can people get away with stuff like this?

The man who roped me in to this scam has a wife and a little girl.. how can he feel good about going home to them at the end of the day? These people are pricks..
Carmine Cardone / July 12, 2010 at 12:35 pm
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Hey Guys:

I've been reading your comments on extreme fitness and it sucks that you feel you have been scammed. (my experiences have been pretty good there)I always make sure I ask a ton of questions before signing anything just to make sure I know exactly what I'm getting into. My advice don't sign anything until your 100% ready, anything you sign is basically a legal document and any money you've lost is very hard to recoup.

Meeka / July 12, 2010 at 12:44 pm
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Do NOT join Extreme Fitness Richmond or any other one for that matter!!!

they charged my card after I canceled when my free trial was done bc I hated it there and Mike was so rude to me when I called to let them know he even made me cry and had no understanding and basically made it sound like it was my problem.
C.A. / July 14, 2010 at 11:41 am
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http://www.sse.gov.on.ca/mcs/en/Pages/video_gym_memberships.aspx

For anyone who lives in Ontario you should take a look at this. The part about the "10 day cooling period" is probably good to know.
Outre / July 19, 2010 at 09:53 pm
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RUN DON'T WALK FROM EXTREME FITNESS.
It's really sad because they do have a fairly good gym, but the scam approach make it really sleazy.
I thought I was a fairly intelligent person, but I was totally suckered. You will be signing a year contract it does not matter what they tell you. the personal training is 75 per session not for 8 sessions.
Run, Run, far from Extreme fitness
Miss / July 23, 2010 at 12:03 pm
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Hello,

I do agree that we shouldn't sign anything unless where 100% sure. The goal for Extreme Fitness (or any gym) is SALES whether you'll use the gym or not during your contract. Please do some research and think before you join Extreme Fitness. The reason why I say that is because I had an issue with them recently. As a result, I was spoken to condescendingly and rudely, was screamed at (by staff!) and hung up on (twice!). The customer service is horrible. There’s no use of calling head office because they have no authority over their gyms. I felt humiliated and hurt when I simply wanted some questions answered. It’s extremely frustrating to know that the staff have no one to answer to and are able to speak to customers the way they did. I would not recommend Extreme Fitness because of my personal experience with them.
aa / July 29, 2010 at 03:40 pm
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EXTREME Fitness is SCAM! I just had hard time cancle the membership today. I went to see the manager since the first week of this month because I want to cancle my membership. He told me to bring a proof that I am moving. I came back the next week, the staff told me he will be right with be. About half an hour later, the staff said the manager can't meet me coz he will have urgent meeting right now. The third week I went, the manager was sick and won't come to work. This week I went, he was on a conference call! Dont know when he is going to be done so they tell me not to wait. All of them are stupid, misleading scumbags. I am really pissed right now.

STAY AWAY PEOPLE!!!!!!!!!!!!!
Hege / July 30, 2010 at 11:16 am
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Bewere of illegal business practices. Aftera year's membership (which was fien with me, but decided during the year that I didn't want to go to a gym that smelled of dries and with an escalator to get from one floor to another) I realized that my card was still being charged. When calling the gym the person in the phone claimed that in order to cancel I neede to show up in person otherwise the membership would be renewed automatically, claiming my contratct said this.
After 5 minutes of checking, i couldn't find this claim in the contract, AND i discovered that there is actually a regulation making this illegal.
For anyone ending up with the same problem, send a letter with reference to http://www.sse.gov.on.ca/mcs/en/Pages/Fitness_Clubs_Rights.aspx (where it says literally # All contracts must end after one year. Contracts may be renewed only if the supplier complies with certain rules, including:

* Providing you with a notice at least 30 days, but not more than 90 days before the contract expires, that advises that the contract will be renewed.
* Provides you with a copy of the agreement that clearly notes any and all changes.
* States that the contract will not be renewed if you notify the club not to renew the contract.)

That should land you a refund. If not they need to be reported for illegal activity.
esmeralda park / August 4, 2010 at 12:28 pm
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WORST EXPERIENCE EVER!! SCAM ARTIST!!!!!!!!!! They dont provide you with enough information when you cancelled your membership, makes you believe that you have. And they STILL start charging you money!!!!!
DO NOT JOIN!!! Gave them a second chance to prove me wrong, and they still screw me up!! Dundas location- snobby, and unfriendly staff!!
HoneyBaretta / August 4, 2010 at 08:49 pm
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I wish I had found all this before I got fooled into Extreme Scam...STAY AWAY...FAR FAR away from this place.
Gyms do not have to be run like this...they only care about your money and will bankrupt you to get it, the staff are horrid and I feel bad for the trainers who have no idea what kind of shat the gym is pulling on their clients.
This place and the managment who work there are ballz....the nasty sweaty saggy kind.
DG / August 5, 2010 at 01:06 am
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Im a certified personal trainer and have an interview coming up with one of the locations. Are there any current or ex-trainers on this blog? Is there anything you can tell me about your experience working as a trainer? Should I run as well?
Fred replying to a comment from DG / August 8, 2010 at 01:25 pm
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Stay away. Most trainers last a year at Extreme Fitness...if you are lucky! You will make enough just to survive. Worse place to work!
Fred replying to a comment from DG / August 8, 2010 at 01:26 pm
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and they will hire just about anyone...non-educated bouncers and drug dealers!
K / August 9, 2010 at 11:15 am
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I was stolen my credit card and used!! I recently payed for 3 months in advance because I was going home for the summer, outside canada, but when I checked my card today, I found that they withdrew the members fee for two months in a row, without me telling them my card number. (though I told them my card has expired, so I am assuming they just randomly punched the new expiring year in and got it correct) From the beginning of the contract, I told them only my almost-expiring card info because I researched their malicious and illegal acts toward their customers. I was fine for first few months, paying my bills by cash. but they stole my number and used after i signed the paper and wasn't able to contact their stupid management office! Beware those who are looking into joining the gym, because they are SCAMMERS.
chuck replying to a comment from DG / August 14, 2010 at 12:12 am
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Stay away from this gym. I would never work there!!! You will never make money. They will drain you of your savings!
mmark / August 19, 2010 at 09:45 am
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Why do people pay with credit cards? Convenient yes, but dangerous.
I would suggest purchasing a discounted one year membership paying in full in cash. Yes, there's a chance they could close up and leave you high and dry, but I think it's better than being held hostage.
Sandra / August 23, 2010 at 03:12 am
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After reading all these comments I am not really surprised. My brother has been a member for 3 years and warned me about their scams. I also went threw the free trip. Being wary I called when I found the ticket and not noticing the small . thought maybe I won. I called and the sales lady full blown lied saying I was the only person to recieve a winning ticket and should come in immediately to claim my prize and sign up for a membership. After that I questioned why a membership and found other papers all winners. Foolish me

In addition I recently put on some weight and thought of joining a gym. My good friend's boyfriend works at Extreme and asked if he would help me train outside of the gym. He offered me 50 a session and tried to pressure me in more saying it was a deal. Plus being a breastfeeding mom I asked if he had experience with a new mom and he hadnt. He was recently 20 working out only 4 a year, no formal training, or any knowledge of muscles or the female body. His plan was the same for me and my husband who is 60 pounds heavier than me?????

And your telling me theses are the trainers who are worth 9000??????
anonymous / August 31, 2010 at 10:20 pm
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I've been a member for 3 years now and haven't had a problem. The sign up wasn't high pressure, but they did try to sell (can you blame them?) After the first year, the contract went month-to-month. The gyms I go to are clean and well equipped. Keep up the good work.
Former employee / September 2, 2010 at 03:49 pm
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Seems nothing has changed with this company.

I was a former employee (trainer) and manager for almost six months with this farce of a company. Every claim made here is true, right down to the avoidance of any manager and the disgusting business practices. After six months I had seen enough and had to get out. Their managers tend to turn over very often just for this reason. Once you see the way things are actually done, you feel like a crook every day you go into work.

Never, ever hire a trainer here, unless you know for sure they are experienced and qualified. Most of them have zero experience and very little knowledge about the body. And never, ever fall for the "fitness consultant" sales pitch. As a manager, our job was to take the people who had a fitness consultation, lock them in an office and attempt a "T.O."; or takeover - basically a hard sales pitch into a long term contract. Their biggest PT scam is allowing you to buy 8-12 sessions, and then telling you it is only $25 a month, because you finance it over a 12 month period (which they don't tell you - read your contract). Then, when your sessions are over in a month or two, you are hard sold on a renewal which increases your payment.

I had a consultant once scam a developmentally delayed man into signing a $10,000 contract for training - he had no idea what he was signing. Then, when I brought it to the general manager and told him we needed to cancel it because it was unethical, he refused. This poor man ended up going to collections for the amount and received nothing just so the revenue could stay on Extreme's books. It was disgusting.

David Don and the other regional manager were two of the biggest money hungry salespeople I have ever met who didn't give a damn about any of their employees. And I've worked for Xerox.

As far as I know, the owners from the US were planning on building to 16 gyms, then selling and walking away (this was in 2008). I think they ran out of money and stopped at 13, but probably would shut the doors without a thought and take all their members money.

Never, ever get a membership, trainer or do anything with this company. There are far better gyms and trainers in the city.
Former employee #2 replying to a comment from Former employee / September 2, 2010 at 11:42 pm
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Everything the person said above is 100% true and even more. Extreme Fitness is the biggest thing next to organized crime like biker gangs. They have scammed clients and employees. They make you feel worthless and make you feel like you should beg for mercy. 98% of the trainers are not certified and are bouncers or drug dealers. Most of the managers are former drug dealers or are. This is the worse place i have ever been and worked for. I have so much more to say, but can not be bothered. They will eventually shut down.
Peter / September 3, 2010 at 12:22 pm
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Extreme fitness at yonge and dundas are the biggest fucking tools on earth. Scum of the earth assholes. They should burn all the extreme fitness centres down to the ground. I"ve been a member of 5 diff. gyms in my lifetime and Extreme fitness should be in the category of witches burnt at the stake!
JF / September 3, 2010 at 01:55 pm
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Honestly guys, get a clue. For those of you who expect something for nothing, you're living in dreamland. I just joined Extreme (was really hesitant after reading some of the posts) but the sales pitch was exactly what I expected it to be (actually less pressure). They fully explained that the agreement was for a one year term and yes, I actually read the contract so I know exactly what my rights and obligations are. Wow, who would think to actually read BOTH sides of a contract before signing it? At one point they brought in a manager to "close the deal" who was a bit high pressure, but in my case, not necessary and the pricing (for the executive clubs) was better than what I was offered with my corporate discount at Goodlife. Did I know that I wouldn't get two months free without obligation? I'm not an idiot, so yes. All gyms at least try to sign you up for a year's term. If you don't like it, say no. You can always walk out.

I have no experience with the personal training, but if you've ever been to a gym, you know that the "fitness assessment" is another way for them to sell you training sessions. Again, they tried to push them on me (politely and with only the slightest pressure - when you offer a service and your job is to sell, then it's hardly surprising that they will make a sales pitch - show me a gym that doesn't) but again, I just said no and they left it at that. I had to repeat it a few times during the hour, but so what?

So if your aim is to workout regularly, go in, do your workout and leave, then I don't see any problem with Extreme thus far. If you expect something for nothing, or don't read your contract and don't ask questions, then you only have yourself to blame.

If you have a problem with their fees, try your local Y. They likely have all the equipment and facilities you need less some of the perks of a private gym which although nice, are probably not necessary.
Kloan / September 8, 2010 at 04:27 pm
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These guys are crooks, plain and simple.

They advertise a 7 day free trial on their website. You print it out, it even has a barcode on it. Yet when you go in, they won't scan it or do anything for you. Instead, they pass you along to an employee who tries to get you to sign up for a year membership.

There is absolutely no mention of this on the print out. Is this not bait and switch, which is illegal?

I'd like to know how they can legally get away with this sort of thing.
KZ / September 9, 2010 at 01:00 pm
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I am extremely dissatisfied with Extreme Fitness at Yonge and Dundas.

During my "mandatory" orientation/consultation, the consultant had me doing a circuit training routine until I had almost passed out.

Upon blackout, I crawled into the office to finish the forms, and he suggested I get a personal trainer. As a graduate student paying over 25k per year, I was insistent in not paying for a trainer, even exclaiming that I couldnt afford to pay $100 dollars per session.

They brought in some other schmuck who essentially broke down the different packages, and gave the illusion that for four sessions, it was roughly $60 which seemed pretty reasonable. Regrettably, I accepted.

As I just finished the last of my sessions today, I went to renew and said I was willing to subscribe to another four lessons for the same amount, when the manager laughed at me and notified me that it wasnt $60 for the four sessions, but rather, $60 per month for six months to pay for the four sessions, costing me nearly $400 dollars after tax. Prior to my getting upset at this, he offered to comp me for two of the lessons I had, because the trainer I was working with quit (no wonder why). He immediately retracted his offer of compensation when I said I was not going to pursue personal training any further.

I want nothing more than to stick it to these guys, BAD.
pt replying to a comment from KZ / September 10, 2010 at 01:10 am
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Tell them you're moving out of the province.
Victoria / September 14, 2010 at 11:29 am
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I can't believe Extreme Fitness does not have a cancellation policy!!!! It is so unethical. DO NOT JOIN THIS GYM!!!!
Marvin Freeman / September 14, 2010 at 04:21 pm
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These people are crooks. Shut down this business. Anyone who has bought sessions has been fooled by the managers!
bullring / September 20, 2010 at 10:25 pm
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Well, I'm sold.

Where do I sign?
Veesh P / September 21, 2010 at 05:44 pm
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Has anyone had trouble with the 7 day free trial pasS? I live down the street from one, and want to try it while the gym in my building undergoes renovations.
Don D / September 21, 2010 at 08:27 pm
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You won't be able to get your free trial without a high pressure sales pitch and definitely don't give them your credit card or you will suddenly have a membership you don't want.

Better to stay away.
Former Member / September 22, 2010 at 11:50 pm
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BEST advice to give is STAY AWAY from this gym.
I ALMOST became like one of you guys here, LUCKILY I read the FINE PRINT at the back of the contract where you as A CONSUMER does have 10 trial days, AND luckily, I did fall within that category and I went back to the ORIGINAL sales mgr, that I had signed up w/ and made him write that the contract is NO LONGER valid along w/ his signature and complete name. That IS just my 2 cents! READ the BACK of your contracts and KNOW THY RIGHTS!
former employee of extreme replying to a comment from Csmith / September 25, 2010 at 02:36 am
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ive been scammed 6grand and workin of gettin that bak

one thing i leanrt from extreme is tht they kiss your ass until u signed their xontract and get PT sessins and then after thatu are a worthless number

overall its not teh follow exployees tht rr assholes its the head management whom show and display this attitude of money first to their folow employees which sets teh rep of teh whole gym..my story is to long n mesed up to post here but if ther is soem1 out there who is tryin to help us ppl who hav been not only scammed but been fuked over by unethical practises msg me
Chuck N / September 26, 2010 at 09:27 pm
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Signing a contract with Extreme is like getting in a fight with Chuck Norris. You will never win!
Sergei / October 1, 2010 at 12:00 pm
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Stay away, some of my sessions was sign-off without my knowledge . My file with all data have been lost ( very convenient) Bad contracts , Rip off , overpriced
Frank replying to a comment from Sergei / October 3, 2010 at 12:13 am
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What gym was this?
Samantha silverman replying to a comment from former employee of extreme / October 3, 2010 at 03:39 pm
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Just say NO!I've been a member at Extreme for about 4 years. When I first went in to the Yonge/Sheppard location, they tried to sell everything!"you should get a nutritionist.." "NO""you could really benefit from a trainer" "NO""but we offer..." "NO""don't you want to.. "NO!"I've been paying $65.00 per month including the towel service which I find fair considering what I've seen some other gyms charge. The only time I've had a problem with them was when I needed to freeze my membership - which they offer - due to a busted rib. They told me over the phone that it had to be done in person.. I'm not sure which part of "I busted my rib" they didn't understand. Then they kept charging me.They may seem shady and their customer service is a joke (girls, how about you stop chatting with your b/f on the phone and hand me my f-king towel?)BTW, the link with the "best fitness clubs in Toronto".You're kidding right?? DO NOT JOIN THIS GYM PERIOD!
captain Y / October 4, 2010 at 12:22 am
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I won a 30 day free membership with Extreme Fitness after I put my name in the ballot box. I wasn't planning on staying there after that because I already had access to my university's gym. When I went they gave me a great "deal", for $55/month. Sounded great until I looked a the contract and it said "1 year" which was not mentioned to me... Anyways I declined and didn't want the full year thing and in return they did NOT even give me my free 30 day membership which I "won". I'm never signing up for Extreme Fitness ever.
Pollyana replying to a comment from captain Y / October 4, 2010 at 10:10 pm
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Great video about Extreme Fitness and how amazing the club is!

http://www.youtube.com/watch?v=0p0uerkQtFo&;feature=related
Agitated replying to a comment from xterratmc / October 7, 2010 at 12:34 am
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I am having issues with Extreme Thornhill. Anyone ever contact Better Business Bureau?
andrew replying to a comment from Agitated / October 8, 2010 at 12:38 am
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whats the problem?
Seth marty / October 12, 2010 at 12:01 am
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Warning... If you see this man in the fitness industry or martial arts. Stay away. He is deceiving, defiant and ruthless. He will take your money among other things and run. He is the biggest corrupt human being. His name is STEVE CHARLES WILSON of Durham Region. Wolverines Tae Kwon Do

http://newsdurhamregion.com/articlePrint/20575
Loreen Wolfer replying to a comment from Agitated / October 16, 2010 at 12:30 am
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What are you having problems with?
Uknown / October 17, 2010 at 03:22 pm
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wow extreme fitness is so shit but seriously a;ll they want is your money they couldnt care less my trainer on the other hand does her job well and only means well .on the other hand thease bullhit people working there think there the shit cause they look like there in shape and on top of that once you act for mangement they say there busy and send you to someone else and again and again seriously thease people want to get shot up or fucking dealt with in a unpleasent matter if thats the cause i am take this issuse to court to relave me of this stupid contract i am in ..fucking policys my ass ..
Laura / October 17, 2010 at 06:29 pm
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Could someone please answer my question?

I'm planning to join the young&sheppard location (North York)

I DON'T want a personal trainer OR a nutritionist, I just want to go there to workout 3-4 times a week. How much per month should I expect?

Also, if I give them 12 post-dated cheques and don't give them my credit card number, will I still be scammed?

I also see here that there's a "mandatory" orientation where they make you work out? Is this true?
Sasan Saeed replying to a comment from Laura / October 17, 2010 at 11:01 pm
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To be honest with you...stay far away from this gym. Go to GoodLife or somewhere more simplified! Extreme will probably shut down and walk away with everyone's money real soon. They are very cognizant of what they are doing and had not fraternized anything with anyone!
WK / October 18, 2010 at 10:31 am
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Called to make an appointment to sign up earlier today. After reading the comments on this page I called back to cancel that appointment. They asked me why, and I told them I read reviews online and based on those I would have to pass. Their reply was "I'm not surprised." Thanks to previous posters from saving me a headache.
Gary Sleeman replying to a comment from WK / October 18, 2010 at 08:19 pm
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American owned and operated gym. I call Extreme Fitness the Wal-Mart of gyms. Just another American company trying to make a fast buck on Canadian soil. When will Canada ever wake up!
ANDRE CRESPO / October 27, 2010 at 05:44 pm
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BAIT AND SWITCH MARKETING TACTICS STAY AWAY FROM THESE SCAMMERS.

I went in to the youge and dundas location today because they had called me up saying i won 3 months free. I knew I hadnt been placed in a draw and didnt win anything but i went in anyway since i work close by to see if i can get these free months. Sure enough some woman there wasted 2 hours of my time asking me questions about my fitness and showing me around as if ive never been in a gym before. she was really nice until I told her to give me the 3 months without taking my credit card number because i know how gyms are and they would charge me without option to cancel for many years. When she realized she wasnt going to sucker me, she started acting rude and arrogant. I confronted her about the marketing techniques in a calm and polite manner and she told me i wasnt being polite or respectful to her. At that point I was getting alittle frustrated and was ready to leave before she told me she doesnt need me as a customer anyways and she is too busy to be dealing with this. im sorry but thats no way to speak to a potential client, i think they all need to go take professional selling classes. Everyone be careful stay away from extreme.. I have my college gym anyways but if you want a good gym i was with LA Fitness for a year and it was pretty good. they didnt charge me after i cancelled.
Thuan / November 4, 2010 at 11:23 pm
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How i can cancel the contract with the extreme fitniess ...all of staffs work there are liar . They came to my shool to offer us for 10 days free on Danforth and Bradview .We never been to any extreme fitness .So it was the first time we were there , but i happened so terrible ... we came there with 10 days free but thay did not give us any thing . The GM name Jamal gave us the contract on the fist the we come, beacause we have neve been ... so we sign the contract for ayear with $ 56 per month . And after that 2 days we came back i cancel because the price the gave us more expensive than Goodlife fitmiess ... and we want to cancel with that reason ... but Jamal he was smart . He didn't want we cancel it .he just want to keep the contract .He gave us $ 38 per month like 5 months for free and i have to pay 7 month after that till Sept . I never seen that happen before but it is ok . When i come for appoitment training stuff . We saw Neno .He is a big liar ... He offered us do personal training , but we didn't want to get it. He told us try for ten days training if we like it we just continous ... if not we can cancel it .We said ok , and he gave us the contract ti sign right away .How come he could do that at the first that he told us that for free in 10 days . I tried for 2 days an the third days i came on time but my personal training she told me she has another customer to train . Let's go hme and wait for her call ..OMG ... we came back a next day to cancel it but Neno the guy gave us the contract said to us >he couldn't do any thing to cancel it for two of us ... Everything i they set up to trap us , dont go there even though it free for a year . Now i spent for a month but i cannot cancel it .How can i do , please help us !!!!
hentai / November 6, 2010 at 08:17 am
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<a href= http://goldthorpe7env.land.ru/star-wars-the-clones-wars-hentai.html >star wars the clones wars hentai</a>
x replying to a comment from Thuan / November 9, 2010 at 08:21 pm
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Tell them your moving out the province, or even somewhere like waterloo and brampton. bcuz they can't force you to go, if there are no gyms by where live.
GOODLIFE / November 9, 2010 at 10:36 pm
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I used to workout at Extreme Fitness. This place is the worse gym on the planet. The trainers are not certified. They want your money. They are rude! Stay away from this place people!
FRANK CAST replying to a comment from Ex Employee / November 20, 2010 at 07:01 pm
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Extreme can't sue their own Employees if they hired them. They can fire them, but not sue them.
Nick Caspello replying to a comment from Former employee / November 26, 2010 at 11:21 pm
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I heard the manager Alex Egnst and his brother Adam Egnst were taking and scamming people. I was told by employees that the clients did not want to buy any more sessions when it came to training. But, they would put the training sessions through hoping the client would not know his credit card was getting scammed. Then they tried to blame it on the trainers.
Responding to Nick replying to a comment from Nick Caspello / November 28, 2010 at 06:28 pm
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That wouldn't surprise me at all. Alex was one of the shadiest salespeople I've ever met, and his brother was no better. Rumour has it Alex managed to marry a sugar momma and moved to another city where her father bought him a gym to run himself. I have no idea what happened to Adam other than none of his employees ever trusted him and I'm quite sure he's still ripping people off somewhere, probably with his brother.
Dave Fender / November 29, 2010 at 01:10 pm
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AVOID! AVOID!! AVOID!!! AVO?ID!!!!

SCAM ARTISTS.. I did not take any of their EXTRA training sessions, go on line there are hundreds of programs. I froze my membership for 2 months due to forced residence relocation, my apartment was destroyed due to fire. I requested this in person and received printed documentation of this freeze. They still charged my account, contrary to the signed document. They said they couldn't reimburse me so they gave me 2 extra months. As soon as the first free bonus month was complete (they still charged my account) I gave them a written cancellation of my membership, and had them give me a printed termination contract, to stop the automatic payments from my account. I did n't want any more free bonus months when they're not free. They tried to explain again it was an accounting error and apologized that I shouldn't have been charged. Sure Enough they still withdrew money from my account after I terminated the account..They received three unauthorized payments.

HINDSIGHT it's NOT an error but unethical business practices. Had to close the bank account for the bank will not pursue this matter once you have given them initial access for monthly withdrawals.. So that's how they operate, evan if you stick to the monthly rate they still will overcharge you and rip you off as much as they can get away with...



Amileo replying to a comment from Responding to Nick / December 2, 2010 at 02:10 am
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I hear his brother Adam Egnst got thrown into jail for drugs...and was sent to rehab at one point, he was always mental from what i recall. Alex has left a bad taste in all clients mouths. He screwed over so many people. But, i hear he works for Extreme again!
Ex-Extreme Member / December 6, 2010 at 06:24 pm
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I remember prior to joining Extreme I had to drop by my local bank to get a direct deposit form so I wouldn't have to use my credit card. The lady who was serving me told me that she was at Extreme once and they scammed her after she cancelled her contract with them. She told me, if I ever planned on cancelling with Extreme, I should personally drop by the bank again and ask for a stop payment (this is cost you roughly $12.00CAD). I listened to her and Extreme never got another penny out of me after that! Besides the fact that some people have been scammed after cancelling their membership, I'd say Extreme is a pretty decent gym. I switched from Extreme to Goodlife and now I'm back at Extreme because .. well, quite frankly, Goodlife is a pretty shitty gym. Ancient equipment and pressuring staff. The women who was helping me at Goodlife would NOT let me go and exercise without consulting with a trainer. UHM, I bought a membership to exercise, not to get harassed by the employees.

All in all, Extreme (Danforth and Dundas) are fairly good locations to choose. Although in my opinion, Danforth has a friendlier staff than Dundas does (since Dundas is at the heart of downtown, they have tried numerous times to lure vulnerable university students as well as seniors to buy into their one-year contract.
Tim / December 18, 2010 at 05:55 am
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Wow I had no idea this blog was even started until I googled extreme fitness head office for the hell of it. Almost all of the posts I can relate to and I used to be a personal trainer at Extreme Richmond st location for about 3 months. I'm very observant and notice more than I want to notice. The selling of memberships was over the top, some sold for 25 per month and others were paying up to 120 per month. Training sessions is what made me walk out the door one day and I never looked back, I never said a word, just went in to train a client and the manager pissed me off so I left never to return. My training is all about the client, I give 100% to each and everyone of them, but when I'm told to hurry up and not worry about the client, it's not about the client its about the money, selling sessions and getting the next client in the door. And my last day I was expected to train two clients at the same time and get paid for one session even thou the club was paid for two clients, so they wanted me to double up while they made a profit off me.
Every week they were at me to sell my clients on more sessions, 1000.00 packages or above. I said when my clients sessions are over it will be up to them to decide if they want to continue training and to continue with me, i'm not pushing anyone to buy when they have 20 sessions that are not even paid for but financed. I could go on and on all day but the information above my post is all true so i'd be repeating what everyone else has said. There are lots of gyms around and you don't have to go to extreme to get a workout or a trainer. Yonge Street Fitness in Toronto is a great location and perfect gym, I spent 5 years there before moving out of Toronto and at 40.00 a month it was perfect. Anytime Fitness locations are popping up in every town and are privately owned and are great, Goodlife gym are good but the trainers are young and inexperianced, usually right out of Can-fit pro courses and they have to nutrition counseling. So do your research and ask friends where they workout, ask them for pros and cons before you loose your hard earned money and respect.

Good luck all
CG / December 20, 2010 at 05:57 pm
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I just happened upon this blog...
I had the same experience as many others. I personally delivered a cancellation letter to the Extreme Fitness in Ajax (when my contract ran out).
After several months of trying to get them to stop billing my credit card, I filed a formal complaint with the Ministry of Consumer Relations.
Apparently, Extreme Fitness is well known as a scammer.
I suggest not wasting too much time and effort arguing with them. File a complaint with the ministry.
Anonymous / January 8, 2011 at 11:05 am
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Wednesday January the fifth two thousand eleven, I was at the Dundas location and they had industrial fans blowing air around the fitness center. It looked like were in the middle of re doing the trim around the walls of the place, and had an industrial chemical cleaning machine of some type operating there too. Later that night I suffered a bad fever and sore throat, I witnessed alot of other people there too, and I hope nobody else suffered the same way I did.
Anonymous / January 8, 2011 at 11:07 am
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Wednesday January the fifth two thousand eleven, I was at the Dundas location and they had industrial fans blowing air around the fitness center. It looked like were in the middle of re doing the trim around the walls of the place, and had an industrial chemical cleaning machine of some type operating there too. Later that night I suffered a bad fever and sore throat, I witnessed alot of other people there too, and I hope nobody else suffered the same way I did.
Annoyed2011 / January 12, 2011 at 12:44 am
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I have been trying for over three months now to get Extreme Fitness (Richmond Location) to pay back the payment that they removed from my account on top of the one that they had already taken. I have spoken with the manager of the fitness centre (yes I was dumb enough to sigh up for the PT) and keep getting the same answer "the cheuqe is in the mail you should receive it any day now" thankfully I have covered all this in writing and will probably be going to the Better Business Bureau to file a complaint or seeking legal advice (they tend to be more cooperative when they learn that I work for a lawyer and get free advice. They told me that the cheque had been issued as a way of making things easier for me after I said I would pick it up at the gym reception. When I asked "Why can't you just redeposit the money back into my account" I got we cannot do that (from the manager) but when I asked the assistant manager I was told they could do that. To them it is not a lot of money but I work hard for my money and when some one basically steals from me I have a problem with that. Does anyone have the number for the head office, so that I can try to speak to them directly? In hind sight I will not be renewing my contract and will definitely be putting a freeze on my account once the contract is up after reading the above posts.
Tim / January 12, 2011 at 04:44 am
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If you really want to stop payments and rid yourself of Extreme just close your bank account and reopen a new account. So many have had to do this with Premier Fitness, same bullshit different place.
Jamie / January 12, 2011 at 12:29 pm
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Extreme was 3rd in Canada for most complaints, but number 1 in complaints per location.
Not surprised
People on this blog should contact Market Place



http://www.cbc.ca/marketplace/2011/biggymripoff/gyms.html
J / January 12, 2011 at 12:34 pm
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http://www.cbc.ca/marketplace/2011/biggymripoff/gyms.html

Extreme was 3rd in Canada for complaints, but 1st in complaints per location.
Tal Talev / January 13, 2011 at 08:57 pm
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The ugly bald sales guy in this video, Nathan, is a scam artist at Extreme.

http://www.youtube.com/watch?v=Vwuhz8iDVZE&;feature=player_embedded#!
Tal Talev / January 13, 2011 at 08:58 pm
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The bald guy in this video, i think his name is Nathan, he is the biggest scam artist and racist.

http://www.youtube.com/watch?v=Vwuhz8iDVZE&;feature=player_embedded#!
Tal Talev / January 13, 2011 at 08:59 pm
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This bald sales rep in this video, i think his name is Nathan and works at the Dundas location is scum of the earth.

http://www.youtube.com/watch?v=Vwuhz8iDVZE&;feature=player_embedded#!
Brandon Dornski / January 16, 2011 at 06:32 pm
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Watch this

http://www.cbc.ca/marketplace/2011/biggymripoff/
Brandon Dornski / January 16, 2011 at 06:33 pm
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http://www.cbc.ca/marketplace/2011/biggymripoff/
steve / January 20, 2011 at 02:30 am
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I have had no issues with extreme. I joined in November at the dundas location. The sales staff were straight up with me, telling me that I had to cancel it in person after the one year or it would bill on a month by month basis until I came in and signed for a cancellation. I went for a fit test and bought personal training. I actually met with Nathan, the manager there. He worked out a plan for me. I liked my trainer but didn't feel it was the right match so Nathan let me try 2 other trainers for free which I thought was above the norm. I recently got my hours cut back at work so I went to see him and explained my situation. Nathan then chopped my sessions in half which cut down my payments and monthly billing. I have found the staff there very understanding.
Agnes / February 2, 2011 at 03:43 pm
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I have been a member for a year and i will not be renewing my membership. This has been probably one of the worse experiences i have had at a fitness Facility. Extreme fitness is the worse gym i have ever came across. I have been a previous member at Gyms around Toronto such as Curzons at Yorkdale and Good life at Steeles and Dufferin and Xerox Building at Yonge and Finch. Customer service is by far the worst, staff is unfriendly and rude. I would not recommend this gym or this company to anyone. Please be careful when cancelling your membership at the end of your term they have the tendency of charging your credit card even after cancelling. If you do decide to try them out please be careful at what your signing up for, they tend to slip you pages you never intended to sign.
Bill Yager / February 17, 2011 at 12:39 pm
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My experience with Extreme Fitness is quite positive. I went to their Location at Yonge and Dundas. It is very impressive. Their sales rep was very courteous and honest. He gave me correct and complete information to the questions I asked. He also took time to explain me the contract. Looks like they are changing.

I think lot's depend on us on what information we seek and ask the right questions. I don't think any one can push me to buy a product that I an not sure of buying.

Overall, I am happy with Extreme Fitness.
Igor / February 23, 2011 at 03:48 pm
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Pros: Good equippement
Cons: When it comes to administration and cancelling your contracts they are very unprofessional with poor ethics. I have paid for a year in full and I didn't want to renew my contract but they keept charging me and won't cancel my contract until I pay for 4 months worth of membership fees. I have never enrolled in a month to month basis contract. And I want this to stop but they told me they won't until I have paid for those months. I haven't been once since the end of my contract and am very upset that I should have to dishout money for something I didn't agree on.

What are my options?
Igor / February 23, 2011 at 03:48 pm
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Pros: Good equippement
Cons: When it comes to administration and cancelling your contracts they are very unprofessional with poor ethics. I have paid for a year in full and I didn't want to renew my contract but they keept charging me and won't cancel my contract until I pay for 4 months worth of membership fees. I have never enrolled in a month to month basis contract. And I want this to stop but they told me they won't until I have paid for those months. I haven't been once since the end of my contract and am very upset that I should have to dishout money for something I didn't agree on.

What are my options?
HateXtreme / February 26, 2011 at 07:52 am
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With this company, the only way to stop them (because suing them isn't an option for a small amount) is to close your bank account or credit card that they have access to. Or, you can approach your bank and do a stop payment on their transactions. Check your contract and if they have no clause where it states anything about this four month period (which sounds unusual to me) just cut them off.
TYA / March 10, 2011 at 07:34 pm
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LADIES AND GENTS...I'M TELLING YOU GUYS NOT TO ATTEND ANY OF THESE GYMS.. THEY WILL CHARGE YOU RIDICULOUS PRICES.. WHEN YOU WANT YOU MONEY BACK, ITS IMPOSSIBLE. I GOT STOOD UP MORE THEN THREE TIMES FOR NUTRITION AND THEY CHARGED ME TWICE FOR IT. MY PT CHANGED SCHEDULE AND I WAS NEVER INFORMED..AND STOOD ME UP MORE THEN THREE TIMES..

SINCE NOV 2010 I WAS COMPLAINING, ITS NOW MARCH, I SENT TO COMPLAINT TO BBB,IN FRB AND THEY STILL DIDN'T RESPONSE SO I CALLED MR. TASO PAPPAS 905-709-9498 ASK TO LEAVE A MSG ON HIS VOICE MAIL, I DID THAT AND YOU SHOULD SEE HOW FAST SOMEONE RETURNED MY CALL, IT WASN'T HIM THOUGH, NOT SURPRISING. OR TRY 905-709-1248 TYPE AN EXT YOUR MOST LIKELY WILL BE TRANSFER TO SOMEONE IS H.Q IF NOT YOU'LL GET PUSHED TO THE FRONT DECK, WHERE THOSE CHICKENS DON'T KNOW NOTHING. CAUSE THEY DO NOT GIVE OUT THIS NUMBER.. AND WHEN YOU CALL IT SAYS THANK YOU FOR CALLING EXTREME FITNESS H.Q....

THORNHILL LOCATION IS THEIR H.Q BUT THE FRONT DECK "ARN'T ALLOWED TO TRANSFER ANY CALLS TO H.Q"; THEY CAN ONLY TAKE MSGS.. SO THAT'S WHY I HAD TO LEAVE THE MSG ON HIS VOICE MAIL..

I LOST $500.00 FROM THESE B.SH*TERS AND I'M PISSED..SO PEOPLE AVOID THESE LOOSE BALLS AND GO TO THE CITY OF TORONTO COMMUNITY CENTRES AND PAY $30-50 FOR 3 MONTHS FOR GYM USAGE AND ITS PAY AS YOU GO..NO CONTRACTS AND NO B.S

I GUESS IN A WAY I LUCKED OUT WITH A CONTRACT OF OVER $2000.00. STAND UP FOR YOUR RIGHTS AND DON'T LET THESE FOULS STEAL YOUR MONEY..I RATE THIS PLACE A -100

ZERO CUSTOMER SERVICE
RUDE, RECEPTION/ CUSTOMER SERVICE.
NO HEADS UP OF CHANGES
IT STINKS LIKE MOLD ALL TIME
WASTE OF MONEY
POOOOOORRRRRR SERVICE ALL IN ALL.

SAVE YOURSELVES THE HEAD ACHE.. PLEASE, THIS GYM NEEDS TO BE PUT OUT OF BUSINESS FOR THEIR TATICS..OR PUT ON THAT SHOW MARKET PLACE, VERY SOON, IF THEY KEEP THIS B.S UP
Nicole / March 30, 2011 at 06:04 pm
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Wow I am so blown away by all of these poor experiences with this company. I can't believe that they are still allowed to operate with all of the BBB complaints!

I stumbled upon this because I am looking for a way to complain about their excessive mail. A big glossy ad comes here pretty much every week and I think it is so incredibly wasteful. I've never seen a worse offender.

I know I can sign up to not receive junk mail with Canada Post but I think they should not be able to distribute this much mail in the first place. If anyone has any ideas please respond to this thread and let me know!

I have tried e-mailing Extreme Fitness with no response. I didn't expect them to after reading about their 'scams'. I thought about collecting all of them from the recycling bin and then sending them back but that wouldn't really do anything because they'd just toss it out themselves.

It's ridiculous though b/c
1. it's wasteful
2. it costs taxpayers or condo fee payers more money to have the waste disposed of
3. many more reasons but the key one is that it makes me so angry!
ELLE / April 4, 2011 at 01:58 pm
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I Signed up at Extreme Fitness on Bloor Street.. Biggest scam ever!! Same thing the year membership for $75 a month with 3 months for free! I thought I was getting a good deal (for Toronto)even though my previous gym in niagara cost $20 a month!! I signed up february 20, 2009 and was charged the full $75 for that month...I probably went to the gym 15 times within the 9 month period. I never did an assesment nor did i ever receive a photo card because i never went. I figured I had to pay the 9 so i never bothered making an issue of my lack of use for it. The tenth month i noticed I had been charged and I went in to the club to see why this had happened..the worker explained i had to physically go in to cancel in order to get my 3 months free. I assumed "the year membership" was 12 months...but turns out its more of a life time membership until u go in to determine when your 3 free months will be. I tried to get my money back for that month as i went in the next day the payment was taken out...but they would not give me my money back.. I signed papers thinking i was cancelling...they circled the following three motnhs which were my free months (still didnt go)...turns out they just charged me again this month april 2011..I am going in to see the manager today in hopes to end this bs. I have paid the bank fee at my bank to put a stop payment on them..However my bank informed me that gyms are known for switching the fee even a cent more or less for the payment to go through as any change will allow it to process. I signed a bunch of papers in december to quit (my mistake should have paid attention to what i was signing again..but had my bf with me and the salesperson was confirming i was cancelling as i was signing various papers). I looked at the only copy of one paper they gave me to keep and it circled my three free months and had a small sentence that stated i was quitting for financial reasons...when i had clearly explained i never use the gym...hence 75 a month on smtg i dont use is a waste..oh and there was small print that said payment will restart..too bad this was not discussed...completely was mislead into this!!!!
Salis / April 5, 2011 at 02:02 pm
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There are several ways you can go about getting rid of Extreme fitness.
Since they play dirty, you should get smart and play dirty too.

1) Cancel your Visa and debit card..Yes SHUT IT DOWN. Go extreme or dont bother. If you gave them your Visa , cancel it and get a new one. Tell your bank you would like to stop transactions from them - they can do it, dont tell them why just do it.
2) Change your phone number - sounds like a lot but they will harass you (for money) and if you are comfortable with them calling you every second by all means enjoy, but you should get a diff number.
3) Call the VP of Operations , Number is listed above. Tell him your case (be brief dont say alot, dont threaten and simply end it by saying you would like it solved or else you will consult a lawyer and take it to court) Bluff and say you would take legal action and you have consulted your lawyer and know YOUR RIGHTS. End with a thank you and tell him you are looking forward to hearing from him about your case.
4) If this does not work AND you really want to get your moeny, email them and call them everyday. If they see you are a pain they will shut you up because you are not worth having their phone lines busy (that is how they think).
ExtremeAllTheWay / April 6, 2011 at 09:48 pm
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I CANT BELIEVE ALL THE NEAGTIVE FEEDBACK! Ok yes, they are scammers when it comes to signing u up, but u just have to stay firm.......I have been a member for 7 years and tried many times to go to Goodlife because it is cheaper....but in the end, its about the services you get: extreme has amazing classes and instructors (Thornhill location). the facility is new, open and big, unlike goodlife. Ive tried about 5 different Goodlife clubs and i feel like im working out in a box. If you are concerned about your surroundings and good machines, Extreme is the way to go. i pay 500 a year with multilocation and towel service---access to pool, hot tub and steamroom. For Toronto, the price isnt that bad----you pay for what facilities you get. And you can get your money back within 30 days of signing the contract if you dont like it.
The only complaint i do have is the parking lot which needs to be bigger, but other than that I LOVE THIS GYM. I cant leave it, even when I tried----all the other gyms do NOT compare, sorry!
Eithne Shankar replying to a comment from Larry / April 7, 2011 at 12:03 pm
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I have been a member of Extreme Fitness for at least 6 years. At no time have I had pressure to pay our more money for trainers etc. It has been easy to suspend my membership when going on prolonged vacations.
Some of the classes are crowed, I admit, but not the ones I go to. And some of the trainers are exceptionally good and interested in the clients.
The swimming pool is well maintained as are the premises and unless one goes at peak hours there is no waiting time for a machine.
I would go so far as to say that it is the staff's interest in my progress that has kept me going to the gym. I would be lost without it.
J. Thomas replying to a comment from Carrie / April 11, 2011 at 01:40 pm
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I also have had an extremely bad experience with extreme fitness and would never never ever recomend them. They have continueed to charge my credit card after the trial membership was cancelled to the tune of over $900 dollars. I am still trying to get my money back. They have highly unethical practices. There is no one at the company to report their bad service to. They basically operate unaccountable to anyone. They must be reported to the better business bureau.
Nick / April 14, 2011 at 10:05 am
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I apologize if this was mentioned earlier. I work for a bank and feel your paid with unauthorized payments being made to these gyms.

If you go to your bank within 5 business days, they can reverse the payment the gym took out, as long as you have proof that it was unauthorized. At times this document will not be necessary as we are aware how bad all fitness gyms can be regarding this. This is not a way to avoid the $12.50 stop payment fee.

Placing a stop payment on your account is pretty much useless. The gym will see the rejected payment and send another for a different amount, or under one of there umbrella companies.

Should you not have enough funds in your account to cover any gym withdrawals after you "cancelled" your membership and be charged an unreasonably high NSF fee of approx. $42.50 the bank will rarely refund this to you, and you can forget about getting the gym to reimburse you for that.

IF YOU ARE SIGNING UP FOR PRE-AUTHORIZED PAYMENTS TO A GYM, OPEN A SEPARATE ACCOUNT DEDICATED TO THAT GYM. An account with no fee ie. savings account will do the trick. They usually offer one or two withdrawals a month and charge between $1.50-5.00 for every additional withdrawal after that. Get a pre-authorized payment form from your bank for this account and provide that to your gym. Because it is a savings account does not mean that you cannot get cheques for this account, but believe me, regardless of what you might be told by the gym, the form is all you need. WHEN YOU CANCEL THE GYM MEMBERSHIP CLOSE THE ACCOUNT. There is no fee to close the account so long as it had been opened for longer than 30 days. Once you cancel the membership and close the account there will be no more headaches of unauthorized payments.

Do not close your account without canceling your membership, as the gym WILL send a claim to collections, which will do much more harm than some additional charges.
John H. Alexander / April 16, 2011 at 11:40 am
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I currently work out at the Dundas and Yonge location. I was in there last week one morning when they opened changing and noticed cockroaches on the walls !
I went out and told the man behind the counter but he just shrugged. LOL... I stopped using the locker area. The other problem with this gym is that the weights are never put back and you can spend up to 15 mins of your work out just trying to find matching free weights. I don't understand how these gyms have such terrible customer service. The management doesn't care. The feeling I get from Extreme is that they just want your money.

Apart from the two guys who were having sex in the shower stall next to me last week...( gross ) One other complaint is they never clean the weights or machines. I mentioned that to the manager and he asked me why should they? LOL... oh I don't know.. flu viruses.. cold viruses... staph infections. A good gym will clean their weights and machines once a week.

The only gym I have ever been to where complaints are actually dealt with is the YMCA.
Joe / April 20, 2011 at 02:00 pm
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bad,Really Bad.
Joe / April 20, 2011 at 02:01 pm
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never go there!
Martha Nickels / April 20, 2011 at 11:51 pm
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There is a reason why this gym has over 500 bad reviews. That says it all for me!
Nissari replying to a comment from DanforthDistress / April 24, 2011 at 12:23 pm
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U just need go get a doctor's note that says u can not perform physical activity due to whatever reason and by law they have to cancel ur contract.

As far as my problem concerned, I am filing a law suit against them this Monday.
John Hernik / April 24, 2011 at 12:30 pm
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Its shocking that no one from the gym responds to any complaints. The funniest thing is when you type in Extreme Fitness on the net. This is the first site that comes up. This is how little they care.
Nicholas / April 24, 2011 at 01:27 pm
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This club systematically charged my credit card again and again after being informed verbally and in writing that they no longer had my permission to do so. When Amex blocked them from being able to place charges automatically, they forced the charges through manually. Finally, I had to contact the credit card companies ombudsman's office and finally they were able to stop them. However, the whole thing caused be no end of aggravation and hours of frustration. I would not under any circumstances deal with this organization. They are fraud artists.
Nicholas / April 24, 2011 at 01:28 pm
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Nissari, is there a way I can get in touch with you? I'd like to know if I can somehow contribute information to you case.
Ryan Jackson replying to a comment from Nicholas / April 25, 2011 at 10:31 pm
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Nick,

What location did you currently train at? I'm having the same issue and want to see if it's the same manager?
Nicholas / April 26, 2011 at 07:19 am
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Hi Ryan, my problems are with the Yonge/Sheppard location.
Raymond Hallett / April 28, 2011 at 05:16 pm
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Hello:
The Extreme Club that I attend regularly is Bloor and Bay. There are 3 computers that seem to be always occupied by the trainers (between clients) or the receptionist (on break). Even when I stand behind them, they look at me then continue with their web work. I was wondering if the computers are for clients or trainers?
Thank you,
Raymond Hallett
vel replying to a comment from DanforthDistress / May 6, 2011 at 10:49 pm
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just say your father in Germany is sick and you will be out of the country for at least 6 months. That's how I got out of my membership. I bought myself a stationary bike for $1400 and have been riding it hard since. Bought weights from Canadian Tire for $50 and lifting it since. Lost 70 pounds since I left Extreme Fitness.
vel replying to a comment from Nicholas / May 6, 2011 at 10:52 pm
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Never give out credit card. Use chequing account instead. I just close my account if they start screwing with me. Can't get out of my membership, try getting money out of me when I close my account.
Robert Osborne / May 9, 2011 at 12:59 pm
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I'm a producer with the CTV show W5. I'm looking to contact people who have had interesting experiences with Extreme Fitness--particularly when it comes to transferring personal fitness sessions. If you don't mind talking to me please call me at 416-384-6587.
Karma / May 11, 2011 at 10:42 am
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I was a member of Extreme Fitness a few years ago. I had just had a baby and was eager to lose the extra weight. They recommended a personal trainer for me to accomplish my fitness goals, never being specific about how much it would cost. I was just told, "Add an extra $75 to your monthly fee", leading me to think it was an extra $75 a month for 1x a week 1-hour training. I found out a couple of months into it, that it was actually an extra $75 a week ($300 extra a month). I quit the personal training and paid off the balance when I found out.

Also, my monthly fee was about $75 a month. Several months later, a large group of people began joining. I found out that they were paying roughly $40/month via a new promotion... a deal I was not eligible to get. They weren't able to offer me a lower fee until I canceled my membership. I never signed up with them again.
Kenny / May 13, 2011 at 04:34 pm
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The Manager,
Extreme Fitness Inc,
80, Bloor Street West.

CC: James Solomon,
CEO, Extreme Fitness, Inc
8281, Yonge Street,
Thornhill, Ontario L3T 2C7
13th May 2011.

Dear Sir/Madam,
LETTER OF COMPLAINT/INTENTION TO BRING LEGAL ACTION
First, I would like to bring to your notice the unwarranted, rude and absolutely appalling treatment I received from a member of staff of your organization today.
I approached the reception of your organization situated at 80 Bloor street and mentioned that I would like to speak with Mr. Elliot. I was subsequently referred to another gentleman who became hostile immediately he discovered the reason why I had come. He called me names, raised his voice rudely at me, despite the fact that I approached him and the subject in question with absolute regard. Even when I politely asked for further clarification, he yelled at me, saying, “Do you understand English at all?” an obvious reference to my ethnic origin and accent. He continued to rain insults on my person by disparaging my intellectual capacity, he said, if I had “read the terms of the contract I wouldn’t be here in the first place”. In all sincerity this “gentleman” was uncivil, impolite and absolutely ill-mannered. Professional courtesy is a must in every service run organization and as your client; I am immensely shocked that this disreputable behavior is permitted in your organization. Furthermore, this member of staff incessantly tried to deceive me by saying there were no grounds for terminating or suspending my contract. This is unacceptable.
Secondly, I hereby notify you of my intention to bring legal action against your organization and member of staff under the Ontario Consumer Protection Act of 2010 and Ontario Human Rights Code. Including and not limited to the under listed grounds:
A: Your member of staff intentionally tried to mislead me by misrepresenting the terms of the contract to me.
B: The credit terms under which I entered into the contract were vague and not fully disclosed.
C: My right to cancel the contract subject to certain grounds was not fully provided in the agreement.
D: Unfair business practice
E: Providing misleading advertisement
F: Discrimination on the grounds of race, place of origin, ethnic origin and ancestry.

For the avoidance of doubt the name of the member of staff referred to is Tristan Richardson.
If I do not receive an apology from both your organization and this member of staff in 7 business day from the date of this letter, I shall proceed with legal action and make this a public issue.

Signed,
Kenny Ajetunmobi
pokroalsa / May 15, 2011 at 05:03 pm
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The Football Academy is a partnership between Moulton College, Northampton Town Football Club, Kettering Town Football Club, the Football Association (FA) and British Colleges Sport. Under the guidance of professional coaches, all former professional footballers, both male and female students have the opportunity to develop their skills in a professional environment with full-time coaching to help them fulfil their potential and sporting ambitions.

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vida replying to a comment from Larry / May 20, 2011 at 02:52 am
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They are bunch of thieves. Don't ever go even close to them!
vida replying to a comment from Larry / May 20, 2011 at 02:53 am
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they invited me to do a trial free membership, but suddenly they stole money from my Credit Card!!!
sam / May 27, 2011 at 08:32 am
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never ever ever sign a contract with extreme fitness. they r thieves. i was told if i cancel my contract with in 10 day they will refund my money guess wht they r fuking liars. plus there r lot of other places that r better then them
Charles Goodman / May 28, 2011 at 05:43 pm
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The best gym in Canada, Extreme Fitness! Just give us all your money and we will make you fat!
x / June 3, 2011 at 01:53 pm
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Has anyone experience billing problems with extreme fitness after cancelling their accout? I just cancelled mine (10 day trial) and got my "change request receipt" stating membership cancellation. On the other hand they have also took and destroyed my original contract which I do not have a copy of.

When they enter the request into the system, does it mean that it has been processed? Or is it possible that they still bill you as it is "processing"? What are the counter measures that one can take if they do get charged when the account's cancelled? Cancelling bank / credit card accounts appear to cure only the surface of the problem but can lead to even bigger problems in the future... Is the change request receipt sufficient as proof?
Ivy replying to a comment from Larry / June 5, 2011 at 10:02 am
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I would hightly not ecommended Extreme Fitness to everyone in the public, as they are extremely unethical, extremely rude staff (starting from Reception to Management). They have inexperienced staff and instructors. Both the management and staff are very abrupt and never provide good customer service - they lack in politeness. Extreme Fitness often conduct false advertisements.
Car / June 13, 2011 at 02:14 pm
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A response to 'X'. If they have your credit card number they wil NEVER stop charging it. I suggest that you take the receipt and send a copy to your credit card company, asking them to reverse all the Extreme Fitness charges made after the cancellation (they will they don't want their customers to get ripped off either). Then pay the card out in full asap and GET A NEW CARD with a DIFFERENT number.

In general I wouldn't make a longterm commitment to Extreme, at least not one that involves paying for anything upfront. the club I go to is going downhill fast. It has an unpleasant fecal odor, there is an elliptical machine that makes a horrific banging noise that they haven't fixed in month, and if you go to the upstairs about 1 in 3 of tvs on the bikes, ellipticals, and stairmasters. Sure signs of a company that is trying not to spend money because they are running out.

The only kind words I have are for the receptionists where I go...they are nice and very cute!
Car / June 13, 2011 at 02:23 pm
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I meant to say 'only 1 in 3 of tvs on the bikes, ellipticals, and stairmasters are working'.
DV / June 13, 2011 at 08:37 pm
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I have never in my life written a review. Frankly, this is a testament to how unperturbed I usually am by lack of competence, miserable level of service and generally unacceptable conduct. ExtremeFitness, however, is an unsurpassed champion as their ability to successfully rely on an army of employees with less than a quarter of a brain does not cease to amaze me.
I have had my share of unpleasant experiences; however, my tolerance barometer had never been successfully pushed into the red zone. The staff at ExtremeFitness at Bloor and Bay, though, managed this without a single drop of sweat.
As I was signing my contract, several months ago, it was explained to me that in the case that I move and all ExtremeFitness gyms happen to no longer offer the convenience of their location to me, I would have the option of canceling my contract. After spending five minutes reading the terms and conditions and being unable to locate the provision referred to by the salesperson, I asked if it was acceptable to add such a provision for full clarity, which I did and which the salesperson initialed. Several minutes later, as I was waiting in a neighboring office, to schedule a health check-up (another waste of time and chance for them to cross-sell their “phenomenal personal trainers’ expertise”) I saw the salesrep strolling along and I vividly heard him conveying to his manager by telephone in the most profane and disrespectful way achievable that the villain that I had been for adding a provision into the contract that I had been advised, in the first place, belonged there but mysteriously, upon closer examination, could not be found. To me, this is more than simply unprofessional. It’s unacceptable.
My subsequent interactions with the staff at ExtremeFitness convinced me that my initial experience was by far not an isolated incident. I have not quite figured out where the root of my dissatisfaction lies. Perhaps it is the fact that in spite of paying nearly $65/month, the level of service offered is lower than that offered to me at McDonald’s on my way to the office every morning. Perhaps it is the fact that every time I have interaction with customer service/sales people at ExtremeFitness, I leave their premises asking myself if I am a 7-year child with a mental impairment because that is exactly the depth of customer service that is offered to me.
If ExtremeFitness was a publicly traded company , I would recommend shorting the stock. All I can say, I’m glad my contract is almost over and that if you have someone that you really don’t like, recommend ExtremeFitness to them.
Sincerely,
Ryan / June 15, 2011 at 08:32 am
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Had the same problem as most people here.. I ended up cancelling my card because they would not let me cancel my account, now I have these guys chasing after me for 65 bucks. http://www.dacollections.com/ Its not that I don't have the money, its the principle of paying for something that I did not use, and withdrawing money from my account without my permission is completely unacceptable. same@extremefitness.com at the Dundas location may be the worst little snake I have ever encountered in my life. They lie straight to your face and actually feel okay about making a living this way. STAY AWAY FROM EXTREME FITNESS, HUGE SCAM.
K / June 15, 2011 at 08:11 pm
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Extreme Fitness regularly engages in illegal actions, such as refusing to cancel contracts at the end of the one year period. They make millions through intentionally engaging in these obviously illegal activities. My friend emailed 12 times to cancel her contract (with an extra month more notice than required in the contract) and they didn't answered. On the 13th email she said she had collected all the evidence and would soon contact the Better Business Bureau and they wrote back saying their email had been down (for two months! ha). Disgusting. Funny that their email started working when she threatened to report and take legal action...viola emails now being received right away.

I can't believe they haven't been shut down and that consumer protection is failing to this degree. I think it is unethical to support this organization, because even if you or I know what they are about, there are many people who are regularly taken advantage of, stolen from, or who mean to sign up for 10 free days or 2 free months and end up paying 1200 dollars plus that they don't have.

They have 8 complaints this last year with the Better business bureau (check with BBB canadian branch itself) that head office has *refused* to even respond to. They have an F rating for BBB.

You may think, who cares, I'll work out and ignore that problems, but they overcrowd their gyms, don't fix broken equipment, and steal every penny they can from people, because many people have the time, energy, knowledge, or inclination to fight back. That is how they make a good portion of their dough (illegally). It doesn't create a motivating and positive atmosphere for working out at all.

I went in for their manipulative sales pitch, was completely turned off, and talked to friends word of mouth about gyms, some of whom had horror stories to tell about Extreme Fitness, especially around lies and billing.

WHEN (not if) they steal your money, talk to your credit card company, the Better Business Bureau, and threaten them - apparently that can get them to finally cancel your contract. Don't give them 80 dollars for an extra month, while they pretend to sort things out.
Matt / June 17, 2011 at 02:53 pm
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Biggest scam I have ever encountered. Do not even go inside. They won't stop harassing you until you're a member.

I had to close my bank account in order to stop payments.
ScamMan replying to a comment from Kenny / June 23, 2011 at 08:57 pm
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So Kenny, whatever happened to the letter you sent? Did King Solomon and his evil minions ever get back to you? Curious to find out. I'm still amazed that after 4 years of taking over Sports Clubs of Canada and Bally Total Fitness locations Extreme Fitness is continually getting these kinds of complaints and criticisms. It is disgusting that a company like this continues to operate and that the government doesn't do anything about it. This company has no integrity and doesn't respect ethical business practices and standards hence why they have never sought out BBB accreditation. They have over 200 complaints logged with the BBB and have an F rating, the lowest rating possible with the BBB.
Caroline / June 26, 2011 at 06:14 pm
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What I would like to see is everyone who has had a bad experiene write to the Ministry of the Attorney General. Writing the BBB doesn't help, although it does serve as a useful warning to those who are cautious enough to check with them. Writing to the Ministry of Consumer Services is futile; your complaint will disappear into a black hole.

So, the Attorney General (attorneygeneral@ontario.ca), Chris Bentley, is the only recourse left.
Caroline / June 26, 2011 at 08:33 pm
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What I would like to see is everyone who has had a bad experiene write to the Ministry of the Attorney General. Writing the BBB doesn't help, although it does serve as a useful warning to those who are cautious enough to check with them. Writing to the Ministry of Consumer Services is futile; your complaint will disappear into a black hole.

So, the Attorney General (attorneygeneral@ontario.ca), Chris Bentley, is the only recourse left.
Caroline / June 26, 2011 at 08:34 pm
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What I would like to see is everyone who has had a bad experiene write to the Ministry of the Attorney General. Writing the BBB doesn't help, although it does serve as a useful warning to those who are cautious enough to check with them. Writing to the Ministry of Consumer Services is futile; your complaint will disappear into a black hole.

So, the Attorney General (attorneygeneral@ontario.ca), Chris Bentley, is the only recourse left.
Caroline / June 26, 2011 at 08:35 pm
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What I would like to see is everyone who has had a bad experiene write to the Ministry of the Attorney General. Writing the BBB doesn't help, although it does serve as a useful warning to those who are cautious enough to check with them. Writing to the Ministry of Consumer Services is futile; your complaint will disappear into a black hole.

So, the Attorney General (attorneygeneral@ontario.ca), Chris Bentley, is the only recourse left.
Severe / June 30, 2011 at 04:59 am
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Yeah this is the worst gym ever they told me to quit I had to give notice by the 15th of the month so I did. Then because it was feb it magically had to be the 14th I let it slide. Paid the month and cancelled. So at the time I was in college not much money not working much. Finally got some work and got a pay cheque for it to be directly deposited. To find out they had not cancelled my account like they said they would. They kept putting through payments of different amounts assuming I put a stop payment on there Direct withdrawls. I lost 367.00 in NFS charges from that. Went to talk to them they said I did not cancel so had to pay another month for it to cancle. Furiously I did that. TO put an end to this. To find out same thing next month no money and the racked up the NFS charges in my account for 252.00 this time. When and lost my shit on them only for them to try to tell me I had to pay another month to cancel. I had to switch freakin banks and cancel all my credit cards to get the PICKERING EXTREME FITNESS to leave my accounts alone.
Elliott replying to a comment from Larry / June 30, 2011 at 10:11 am
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Extreme Fitness is the worst. Besides the Danforth branch being dark with no windows and sweat filled, the physical training program may be good, unless you cancel it within the proper time alotted. I signed up and had second thoughts that same day. Alex is a manager in that department and he told me over the phone that I did not need to sign anything to cancel, he would take care of it.
I have been charge over $500 in trainer fees without ever meeting a trainer. They have double charged in 2 months and since my call at the start of June to stop this and get my money back, I have been charged again. When I called Alex to cancel it he immediatley tried to sell me on the fact that I had already paid, so why not use those hours with a trainer. No hesitation to this sales tactice, like it is a situation he is use to. There are scams out there like this, once they get your credit card/bank account #, they will charge you for nothing and hope that you don't notice and never look at your account. Bullshit!!! Stay Away.
Sunnie / July 3, 2011 at 06:15 pm
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Weird. I paid a full 400 dollars upfront for a full year at the Whitby location in February and I love the gym.
Yeah, the attempts to get you to get personal trainers is pretty intense but you can avoid that if you don't fall into stupid traps.
Haven't had a problem yet, maybe it's just the one in Danforth, because the one in Whitby has 15+ treadmills, and lots and lots of room without any crowding ever.
I leave my locker unlocked and nothing stolen yet, but I'll be sure to be more aware of robbery from now on.
James Barrie / July 4, 2011 at 10:44 am
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BED BUGS AT DUNDAS EXTREME FITNESS LOCATION

I use the Dundas Extreme Fitness location and the other morning while getting my towel out of the locker I noticed what looked like black dots on my fresh white towel. Upon closer inspection I noticed they were moving ! The only reason I knew what they were was because I had stayed in a hotel in NYC once and had them... BED BUGS. When this gym first opened it was great... there was a guy in there cleaning all the time.. the weights were put back by someone downstairs.. the equipment was all new. NOW? no guy cleaning changeroom ( not while I'm there ) the place is dirty and I heard the location also has cock roaches from the food court upstairs... or where ever. I won't use the change room in this gym anymore !
Remi / July 5, 2011 at 06:33 pm
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I'm so pissed at them. I signed up for the 10 days trial but canceled in time as I wasn't interested + I found their marketing technique (during the fitness assessment phase). I asked for my deposit back about 4 times, which I never got back. Bunch of scammers loitering my apartment unit with bunch of glossy promotion scams.
Abe replying to a comment from Karma / July 5, 2011 at 10:11 pm
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how were you able to cancel it? were you stil a member for less than a year when you cancelled it? because thats their excuse for not letting me cancel it...
Abe replying to a comment from Karma / July 5, 2011 at 10:14 pm
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were you a member for less than a year when you cancelled? how did they let you cancel? cz they wouldnt let me...
x / July 18, 2011 at 08:51 pm
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Start a complaint with the Ontario Consumer Protection, otherwise you are not getting your money back, and others won't believe you - I just checked in their database, and no one, i mean really no one, has filed a formal complaint yet, and you think that's impossible, but it's the truth.
x / July 18, 2011 at 08:52 pm
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Start a complaint with the Ontario Consumer Protection, otherwise you are not getting your money back, and others won't believe you - I just checked in their database, and no one, i mean really no one, has filed a formal complaint yet, and you think that's impossible, but it's the truth.
Shaun replying to a comment from Mark / July 18, 2011 at 09:05 pm
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Wife signed up for extra training she doesn't need. They won't let her cancel it. It's over $300/month.

This is crazy. They said you signed--you loose.

There must be a way to cancel this.
Caroline / July 19, 2011 at 07:27 pm
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Shaun pay off the credit card in full and close it. That's all you can do. If it's direct withdrawal change the account number (make sure you inform any other entity that uses direct withdrawal, such as your insurance co or mortgage company).
Heaven / July 21, 2011 at 12:17 am
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This gym is HELL!
zainab / July 23, 2011 at 12:49 pm
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Dear Mr. Elahmar,

I'd like to tell you about my experience at your gym (Yonge and Dundas).

I went as a guest with a friend last week. I was surprised. I liked it so much I even though about switching over - instructors and classes and the energy was all impressive.

I pay more than 200$+ for my current fitness routine (Dynamic Condition Center for strength training + Turning Point Fitness for Pilates - both these places are amazing and you guys can learn a thing or two from them) so the convenience and affordability of Extreme Fitness appealed for me.

Sometime during the week I was a Eaton Center and a friendly guy from Extreme Fitness was handing out 10-day trial pass, I asked him if they were any conditions attached and he said no, it was a trial memebership with no commitments and there was a month to month membership as well - I asked this because I was go away temporarily from Toronto and I didn't want to sign a long term contract. I thought this is great - before completely switching over or signing on to a monthly contract I could completely make sure that the gym is right for me.

So I checked the schedule and I saw a yoga dance class on Sunday. I walked in at 11:40 and was immediately led to some one from the membership department.
He said he'd have to keep my ID till I came back to fill out membership forms - I said I wasn't comfortanle handing off my ID and he said "We are a 'private' gym and it is the safety of our members" - I'm 5'4 120 pounds female so yea whatever. I told him I had a class in 15 minutes and asked him how long would this filling out forms take me - he says 20 minutes - not wanting to hand in my ID I say its ok OK and that I don't mind being late for the class lets get it over it.

so i want into their office space - he says almost immediately to activate this membership you need to RIGHT NOW SIGN ON TO A 12 MONTH COMMITMENT. I said the person who gave this card said I could try out the gym for ten days and decide after (I mean it is afterall called a FREE TRIAL MEMBERSHIP). He says this is our policy and then asks me why I'm hesitant to commit to 12 MONTHS OF PAYMENTS - I mean other the fact I am away for a few months ,it is after all a YEAR LONG COMMITMENT - I think I'm completely reasonable to be hesitant and not be happy to be forced into a year long commitment when I had been told this is a 10 day free trial.

He says in the MOST OBNOXIOUS TONE " Well you are not planning to switch over till later why do you want to try out our gym" - YOU KNOW WHAT IF I HAD LIKED ThE GYM I WOULD HAVE BEEN MORE THAN HAPPY TO FORK OVER 125$ for the month to month plan and switch long term when I would be back in Toronto.

I told him I got a free trial membership pass and I was excited to try it out - and he then proceed to say again in THE MOST OBNOXIOUS TONE " Well you tried it with your friend, isn't that enough for you". He then says "this is it", nods towards to the door (basically telling me to get out).

Here I am, all dressed in my yoga, I've walked a kilometer on a Sunday hot morning, to try out the gym and the class and I am treated like SHIT.

Today you've not only lost one potential customer, but many many others - I will make sure that everyone I know about my horrible experience. I will make sure I post this everywhere and anywhere so people like me are not fooled.

Zainab
Ken / July 26, 2011 at 11:20 am
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EXTREME FITNESS HAS THE WORST SERVICE IN THE HISTORY OF BUSINESS BEING RUN IN THIS WORLD.

I had an experience where the GM of the Yonge and Sheppard was very rude and wouldn't take no as an answer.

I had applied for a 2 month trial which I went in and cancelled on the second day after reading the bad reviews of the service and the credit scams they pull. When I went in to cancel, he would say things like "why don't you have some balls and be a man about this?", "you're a coward" and other things I'd prefer to not post on here as I want to make sure this is posted.

My reason to him for leaving was as simple as I was not interested anymore and something had come up with my family therefore I would not be able to take advantage of the membership. FYI: I was allowed to cancel within 30 days of activation.

After a 45 minute rant about how I was not a man and how cowardly I was I just stopped it and said "i just want this cancelled now please". He finally printed off a Contract of Termination, threw it at me (literally) to sign and said "you are officially not welcomed at this gym or any Extreme Fitness ever again". After I signed I had asked him to sign too as there was a spot for both of us to sign and he refused. I told him well if he doesn't then he might get into some trouble later, so he finally signed it reluctantly.

His name was AL EMADIAN.

Note to everyone: DO NOT DEAL WITH THIS GUY OR THIS GYM
Navid / July 26, 2011 at 01:40 pm
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I went to Dundas Location. Wanted to cancel my contract after a 10 day cooling period. I had to deal with some guy named Nathan Mason at Dundas. This guy is scum of the earth!
Jacques / July 26, 2011 at 04:52 pm
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This gym is the biggest ripp-off on the planet. It's the Wal-mart of gyms. Please leave Canada Extreme Fitness. You are a disgrace!
Igor M / July 26, 2011 at 04:55 pm
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Wow, over 600 comments on how bad this gym is. Good reason to avoid this place. This site should be attached to the Extreme Fitness Website for everyone to see and the company would go out of business.

WORSE GYM EVER. I've been using all the locations and they are all so terrible. As soon as my contract is up, I am giving them the boot.
Philip / July 27, 2011 at 12:37 am
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ANOTHER REASON WHY MY FRIEND AND I DECIDED NOT TO JOIN EXTREME FITNESS TODAY!!! PLEASE READ!!!

http://www.thestar.com/news/crime/article/1030523--stomach-stapling-patient-wins-gym-s-weight-loss-competition?bn=1#comments
Philip / July 27, 2011 at 12:39 am
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Actual article
tim / July 27, 2011 at 04:59 am
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Why doesn't anyone here use

http://www.ripoffreport.com/
tim / July 27, 2011 at 11:31 am
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How about all these?

http://www.ripoffreport.com/Search/extreme-fitness.aspx
Tim / July 27, 2011 at 12:27 pm
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Guess that's great, now it's visable on here. I didn't search Rip Off Reports. But something I did do is put a post on here as to how Extreme Fitness runs and manages there employees, but someone didn't like the public knowing what happens behind closed doors and deleted my posts, so I wonder who really runs/monitors this website, is it helping them or ?
Caroline / July 27, 2011 at 02:27 pm
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Thanks to the link for the ripoff report. I am going to post there as well. And, I will say this until I am blue in the face...contact the AG, the MCS, and your local MPP.
Tim replying to a comment from Tim / July 27, 2011 at 02:32 pm
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@ Tim I agree with you 100% in every direction. At the same time from what I know, the staff are usually unaware of most of situations occurring. Meaning, I had a personal trainer for years and all the pressure was put on them by upper management. The upper management plays a whole bunch of games behind the micromanaged employees that have no idea what's going on. I was told the managers have quotas at the end of the month, and need to hit those numbers regardless. By doing so they would charge all the clients without the trainer knowing... things like that were rumored and unethical in every sense.
Tim / July 27, 2011 at 02:36 pm
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We also have to remember. Most of the employees, especially the younger ones there are in transition. Usually at University or something. I would assume they have no intention whatsoever of coming into a place of employment and ripping people off. The business has always been designed like this. It's the people from above playing these games and putting the reliability on the smaller less aware people. This company needs to be washed up and cleaned out!
Tim / July 27, 2011 at 02:38 pm
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I would like to see what the turn over is at Extreme Fitness for employment.
Tim / July 27, 2011 at 02:41 pm
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I would like to see what the turn over rate is for employment at a place like this.
Kevin Tyler / July 27, 2011 at 02:45 pm
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This gym is like the 'Nike Shoe Factory' sweat shops.
justin / July 29, 2011 at 10:35 pm
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Ellen Roseman from the Toronto Star is writting about Extreme Fitness.
Email her all your stories, and she will get them to give you our money back real quick.
Bad press is the key


eroseman@torontostar.ca
Mickey / August 7, 2011 at 11:21 pm
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Extreme Fitness ruined my life...
nick / August 7, 2011 at 11:37 pm
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A great video for all you consumers:

http://www.cbc.ca/marketplace/2011/biggymripoff/
Caroline / August 15, 2011 at 11:16 am
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Please, everyone, keep contacting the Ministry of the Attorney General about Extreme...pressure brings action.
Max / August 16, 2011 at 02:20 pm
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Extreme Fitness is the worse gym in Canada. I am 60 years old and have been training since the age of 20. I have never been to such a horrible gym.
Steven Yip / August 17, 2011 at 08:00 pm
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It's funny that who ever runs this site, keeps deleting messages. I left two messages and they are now deleted! Why keep people from knowing the truth of this scum gym.
Steven Yip / August 17, 2011 at 08:08 pm
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EXTREME FITNESS IS LIKE ALL THE BANKSTERS IN AMERICA, STEALING THE INNOCENT AND THE GOOD OF SOCIETIES MONEY! EXTREME FITNESS AND JAIME DIMON SHOULD HOOK_UP!

LEAVE CANADA AMERICANIZED COMPANIES...JUST BECAUSE YOUR COUNTRY IS SCREWED UP< DOESN"T MEAN YOU NEED TO SCREW OURS!
Steven Yip / August 17, 2011 at 08:09 pm
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EXTREME FITNESS IS LIKE ALL THE BANKSTERS IN AMERICA, STEALING THE INNOCENT AND THE GOOD OF SOCIETIES MONEY! EXTREME FITNESS AND JAIME DIMON SHOULD HOOK_UP!

LEAVE CANADA AMERICANIZED COMPANIES...JUST BECAUSE YOUR COUNTRY IS SCREWED UP< DOESN"T MEAN YOU NEED TO SCREW OURS!
Caroline / August 19, 2011 at 01:19 pm
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Write to the attorney general:

attorneygeneral@ontario.ca
Caroline / August 21, 2011 at 05:37 pm
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Falconhead Capital isn't the villain here...they invested in Extreme because their financials look good (of course, they look good, they rob people blind). The guy who owns Extreme (a Steve DaCosta) and the guys mentioned here http://www.financialpost.com/story.html?id=9dbc5cd5-fdf1-4e49-9fa5-a86d7efdeefe are the problem.
First hand / August 21, 2011 at 09:03 pm
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Sorry, Caroline, but I'm going to partly disagree. I've spoken to people who worked for Extreme before Falconhead took over and they say that things were different and not anywhere near as bad before. Jim Solomon and Falconhead are definitely to blame. Just look at there track record. If you search for Crunch Fitness which they ran before, you'll find the same complaints as now. I never heard of negative publicity for Extreme before Jim was leading the charge.
Second hand / August 22, 2011 at 07:32 pm
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I have to agree with first hand 100%. Extreme Fitness 5-10 years ago used to treat its clients and employees very well.

Trainers used to get paid $30-50 per hour with a bonus. Now they get paid like 15-20 on an average. With the managers forging signatures just so they can get their bonus at the end of the year and screwing employees. The average employee will last about 6 mths. to 1 year.

EXTREME = Quantity 'NOT' Quality!

Extreme has one of the highest turnover rates in Canada.


Clients are just a number.
Andre / August 24, 2011 at 02:37 pm
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I am amazed at the number of complaints that is posted here. I was sucked in by one of the flyer that turned up to my door. They are the most unethical company on earth. simply put 'cheats'. Do NOT JOIN THIS GYM!!!

I ended buying a membership that was 76 dollars for the first 3 months and 76 dollars monthly thereafter. I explained to the rep that i may relocate and will not sign in to any contract. He agreed. This fella named Rob from Interchange did not remember who i was after 20 days.

I got the job, relocated, after many tries got the membership cancelled long before 3 months were up. I was shocked when they kept charging my credit card. I contacted them again and the rep promised that the money will be refunded. Man i have been on their case for 6 months now. No effect...and talk about EXTREME busy!!!! what ever you do....stay far from this gym. Facilities are not bad. Equipment good too...but do not get sucked in by that!!! hope you read this before you joined them and is not now reading this as another victim!!!!
Shelly B / August 24, 2011 at 03:47 pm
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While my experience during the term of membership has not been pleasant, cancelling your membership was a total pain. After signing on a cancellation paper with some manager named Nathan Mason, little did I know that I need to call them to cancel again and again. This means that I have to shell out three months of dues before the nightmare goes away. I can't understand a gym which is supposed to help people find wellness can give so much distress when they want out due to valid reasons such as medical condition or relocation. This kind of business should be avoided at all cost! This place sucks!

Peter Gilbert / August 24, 2011 at 03:55 pm
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I recently quit this gym after being a member for more than seven years. The equipment is the same as it was in 2002, and desperately needs to be upgraded. In fact, the whole place could use a major renovation. Other locations are nicer, but I'd have to go out of my way to visit them. Two pairs of 35 pound dumbbells had been missing for more than a year and had not been replaced. No two Treadmills ever seem to move at the same pace. Then on top of everything, they stopped taking credit cards to pay monthly dues, and I had to pay directly through my bank account.
There was one big pro. Except during peak hours (just before and after normal work hours), the place was always empty, which made it easy for some one like me, with an unusual schedule to get a work out in.

The place can be worse than a night club on a fridays night. Full of young kids swearing, spitting on the floor and farting out loud. Just a horrible gym.
Linda M / August 24, 2011 at 04:14 pm
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Well, I think it's about time I wrote a review about extreme Fitness. After all, I've been a member there for nearly 6 years. I signed up because I was tired of my own excuses... and because I got a corporate rate thru my work. I went with it.

At first, I loved the gym. I had a trainer and joined one of the best kickboxing classes ever - taught by a genuine marital artist and fighter. I swung elbows, threw punches and knees. I also began to lose weight.

From Oct '06 to Feb '07, I was loving the gym. Then the kickboxing instructor was laid off and a different gang of managers took over the place (mafia like). That's when things turned sour. (How's that for foreshadowing?) Seems as though ALL THE UPPER MANAGEMENT treats all the employees/trainers like crap. Huge turn over rate.

things not only got horrible and out of hand. But there was nothing appealing about the gym anymore, it was as lame as the SO CALLED RENOVATIONS THEY WERE SUPPOSE TO DO!!! Same cardio machines; same weights. No challenging classes and management that didn't care about their employees (their trainers). I saw trainers come and go by the dozen. Most of the trainers had families or University students and were great people. The managers would forge signatures and credit cards all the times...blaming the trainers.

Around March I met another trainer and began to work out with him, because mine got PUSHED OUT. I instantly loved him and his style. As luck would have it, he left the gym shortly thereafter... and once more I was without a trainer, even though I had paid for several sessions upfront. Seems as though the average trainer last 6 months. How does a gym get away with this stuff??? Doesn't the government see the business ethics here?

That's when I decided I didn't like my gym, for they weren't only treating their trainers bad enough (several had quit over and over) but now they weren't really concerned with the satisfaction of their members. But the managers getting their cut of profits from pushing trainers to sell.

I kept going, though, for my fitness was now a huge priority of mine.

Yes, I did end up with another trainer, who I (as luck would have it) like very much.

There aren't any fun classes, unfortunately. And working out on the same machines gets dreadfully dull. But lifting weights and learning new techniques is what makes the gym fun. But having a new trainer every week seems very sketchy.

Also, the management has changed again, 5 times since i was there - back to the originial crew of last fall. When I come in, people dont say hi. They dont even stop to check on my progress and see how I'm doing, they walk past me like a ghost, unless I am going to purchase training sessions that month. The manager doesn't even know my name and calls me lady, uneducated much? hahaha. I dont feel welcome there, and that bothers me.

On top of that, I always felt like I was in a meat market. All these persian pigs hitting me, like they never saw a woman before. Everyone who is there is concerned with getting laid and stealing your money, and that's not fantastic. I don't need to be hit on at the gym. I'm there to do my thing and leave. You know? very human like!

So, would I recommend this gym to you? A BIG HELL NO!!! If you live nearby the location, run as fast as you can, you'll get 1000 flyers a month in your mail box. For $75 a month, you'll get a heart attack and a ripp-off. In fact, I'd say, they should change their name to EXTREME RIPP-OFF!!!

Word to the wise: If you plan on hitting the treadmill after class or work, don't bother, the parking lot is like bumper cars at Canada's wonderland!, you'll get a couple dents a week in your car, so buy life insurance. Why? Because there's always the evening swarm and you won't find one parking spot open. You'll get in a fight with some over steroid punk who talks like ROCKY. Plus, you'll always wait in line to get Anything in the gym, like a line-up for the rides at Canada;s Wonderland. Stay away from this place. Its been the worse nightmare I've had.
Hello / August 24, 2011 at 04:24 pm
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Well, I think it's about time I wrote a review about extreme Fitness. After all, I've been a member there for nearly 6 years. I signed up because I was tired of my own excuses... and because I got a corporate rate thru my work. I went with it.

At first, I loved the gym. I had a trainer and joined one of the best kickboxing classes ever - taught by a genuine marital artist and fighter. I swung elbows, threw punches and knees. I also began to lose weight.

From Oct '06 to Feb '07, I was loving the gym. Then the kickboxing instructor was laid off and a different gang of managers took over the place (mafia like). That's when things turned sour. (How's that for foreshadowing?) Seems as though ALL THE UPPER MANAGEMENT treats all the employees/trainers like crap. Huge turn over rate.

things not only got horrible and out of hand. But there was nothing appealing about the gym anymore, it was as lame as the SO CALLED RENOVATIONS THEY WERE SUPPOSE TO DO!!! Same cardio machines; same weights. No challenging classes and management that didn't care about their employees (their trainers). I saw trainers come and go by the dozen. Most of the trainers had families or University students and were great people. The managers would forge signatures and credit cards all the times...blaming the trainers.

Around March I met another trainer and began to work out with him, because mine got PUSHED OUT. I instantly loved him and his style. As luck would have it, he left the gym shortly thereafter... and once more I was without a trainer, even though I had paid for several sessions upfront. Seems as though the average trainer last 6 months. How does a gym get away with this stuff??? Doesn't the government see the business ethics here?

That's when I decided I didn't like my gym, for they weren't only treating their trainers bad enough (several had quit over and over) but now they weren't really concerned with the satisfaction of their members. But the managers getting their cut of profits from pushing trainers to sell.

I kept going, though, for my fitness was now a huge priority of mine.

Yes, I did end up with another trainer, who I (as luck would have it) like very much.

There aren't any fun classes, unfortunately. And working out on the same machines gets dreadfully dull. But lifting weights and learning new techniques is what makes the gym fun. But having a new trainer every week seems very sketchy.

Also, the management has changed again, 5 times since i was there - back to the originial crew of last fall. When I come in, people dont say hi. They dont even stop to check on my progress and see how I'm doing, they walk past me like a ghost, unless I am going to purchase training sessions that month. The manager doesn't even know my name and calls me lady, uneducated much? hahaha. I dont feel welcome there, and that bothers me.

On top of that, I always felt like I was in a meat market. All these persian pigs hitting me, like they never saw a woman before. Everyone who is there is concerned with getting laid and stealing your money, and that's not fantastic. I don't need to be hit on at the gym. I'm there to do my thing and leave. You know? very human like!

So, would I recommend this gym to you? A BIG HELL NO!!! If you live nearby the location, run as fast as you can, you'll get 1000 flyers a month in your mail box. For $75 a month, you'll get a heart attack and a ripp-off. In fact, I'd say, they should change their name to EXTREME RIPP-OFF!!!

Word to the wise: If you plan on hitting the treadmill after class or work, don't bother, the parking lot is like bumper cars at Canada's wonderland!, you'll get a couple dents a week in your car, so buy life insurance. Why? Because there's always the evening swarm and you won't find one parking spot open. You'll get in a fight with some over steroid punk who talks like ROCKY. Plus, you'll always wait in line to get Anything in the gym, like a line-up for the rides at Canada;s Wonderland. Stay away from this place. Its been the worse nightmare I've had.

This company should be exposed, and put out of business.
WORST GYM EVER!!! / August 24, 2011 at 07:59 pm
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WOW Almost 600 comments, and all negative? I can totally understand why. Worst gym ever.
Caroline / August 26, 2011 at 05:16 pm
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Linda M/Hello - please write your MPP and the Ministry of the Attorney General. They will not act unless there is relentless pressure to do so.
Laura / August 31, 2011 at 10:36 am
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Worse experience ever at Danforth and Pape eXtreme fitness location. The sales manager Jeff uses eXtreme pressure tactics to sign on new members. He made promises about free monthly trial and being able to cancel at anytime without penalty, but if you read the contract carefully you only have 10 days to cancel from the day you sign up and can only cancel after paying for one full year. Before you sign up for a gym please read the contract and explore other gyms that offer cheaper rates or no contract. And when the staff at eXtreme fitness say that you are paying for better health and fitness by joining their gym, the two are not exclusive. Better health and fitness comes from self discipline, healthy eating and exercise which you don't have to go to a gym for. Join a sports team, the money would be better spent.
Laura / August 31, 2011 at 10:37 am
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Worse experience ever at Danforth and Pape eXtreme fitness location. The sales manager Jeff uses eXtreme pressure tactics to sign on new members. He made promises about free monthly trial and being able to cancel at anytime without penalty, but if you read the contract carefully you only have 10 days to cancel from the day you sign up and can only cancel after paying for one full year. Before you sign up for a gym please read the contract and explore other gyms that offer cheaper rates or no contract. And when the staff at eXtreme fitness say that you are paying for better health and fitness by joining their gym, the two are not exclusive. Better health and fitness comes from self discipline, healthy eating and exercise which you don't have to go to a gym for. Join a sports team, the money would be better spent.
Petrella replying to a comment from Carrie / September 12, 2011 at 01:58 pm
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try contacting the following ...e-mail the marketing dep and call the PR person

Alison Stephens
Public Relations Manager
416-303-0947
alisons@extremefitness.ca

General Marketing Inquiries
marketing@extremefitness.ca
Frank Catello / September 14, 2011 at 08:20 pm
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@ Petrella, try contacting? How about, just don't screw customers over and there wouldn't be a problem. Are you working for Extreme Fitness on this page now? I hope you see how corrupt this company is, and if you work for them, means you're corrupt too!
elaine / September 15, 2011 at 04:05 am
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Extreme fitness sent my $52 debt to collections and that was 2 years after I cancelled my membership. They didn't ask me for it at the time and I never changed my phone # or address. During the last 2 yrs no phone calls or statements to ask me for it. Tried contacting them, got no where and was given an email address to communicate to. Of course, I never got a reply from them ever!!!!

I would never ever ever recommend them to anyone. BUYERS BEWARE!!!
Nicholas / September 15, 2011 at 03:31 pm
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To everyone who has problems with Extreme, I am both asking a favour and providing some advice.

First, please provide me with a detailed account of your experience with Extreme (when and how much they took, the efforts you made to recover your money, whether you were successful or not in recovering your money, and what harassment Extreme subjected you to). I am currently gathering documentation from as many victims as possible in an effort to pursue this matter. I don't know if I will be successful or not, however, the more substantiation I have the better.

Second, I suggest that everyone and everyone contact the Ministry of Consumer Services, preferably the Minister or Deputy Minister (contacting the Ministry of the Attorney General is largely futile). If you do not get a response from the MCS, then contact the provincial ombudsman's office. http://www.ombudsman.on.ca/Home.aspx

My email is extremescamNOSPAM@live.ca. (Remove the NOSPAM)
Nicholas / September 16, 2011 at 08:41 am
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Sorry, please use extremescamNOSPAM@hotmail.ca (Remove the 'NOSPAM')
Nicholas / September 16, 2011 at 02:32 pm
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To everyone who has problems with Extreme, I am both asking a favour and providing some advice.

First, please provide me with a detailed account of your experience with Extreme (when and how much they took, the efforts you made to recover your money, whether you were successful or not in recovering your money, and what harassment Extreme subjected you to). I am currently gathering documentation from as many victims as possible in an effort to pursue this matter. I don't know if I will be successful or not, however, the more substantiation I have the better.

Second, I suggest that everyone and everyone contact the Ministry of Consumer Services, preferably the Minister or Deputy Minister (contacting the Ministry of the Attorney General is largely futile). If you do not get a response from the MCS, then contact the provincial ombudsman's office. http://www.ombudsman.on.ca/Home.aspx

My email is extremescamNOSPAM@live.ca. (Remove the NOSPAM)
Robert Castelliano / September 16, 2011 at 02:35 pm
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Extreme Fitness is a bunch of crooks. I am surprised there has not been a wide open investigation on these crooks. They screw so many people over. The only reason why they have so much publicity is because they train everyone from City TV news cast for free...saying nice things about the company. Meanwhile Extreme Fitness has very bad business ethics.

WE ALL NEED TO TAKE A STAND NOW!!!
Nicholas / September 16, 2011 at 05:41 pm
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People, as Robert says, a collective effort is required.

Email me at:

extremescamNOSPAM@hotmail.ca (Remove the NOSPAM)

In addition, contact the police in your area and file a report with their fraud squad AND contact the Ministry of Consumer Services.
Annoyed / September 19, 2011 at 06:56 pm
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Terrible service, employees lie to your face and management is not bothered about this at all - they are fine with running business like that. I was told I can cancel my membership within 10 days (consistent with the Consumer Protection Act), yet upon doing this in person, I was told I "might" get charged an initiation fee. I was then told I could get a refund- but had read about their sketchy reputation for payments the day before and didn't trust I'd get my money back. According to this guy, I should have informed them 14 days in advance to ensure I don't get charged the initation fee at all- WTF?!! How does that work if I wanted to break the membership within 10 days?? Had I had waited past that I'd be stuck with one year membership! I knew he was just trying to get money out of me- and what he was saying made no sense, esp considering the Consumer Protection Act. On top of this, the manager I was cancelling with was extremely rude. With this many complaints online, their reputation will only get worse and they'll eventually have no new clients.
Amy / September 21, 2011 at 09:53 am
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This is by far the worst gym I have everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr been to! These guys are scam artists! They are only interested in ripping you off and selling some bogus personal training for extremes amount of money!!!!! Please do not come here I was ripped off!!!
Nick / September 22, 2011 at 04:32 pm
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Email me at

extremescam@hotmail.ca

and tell me your story. The more information I can get from people firsthand, the better off we will all be.

Thanks
Linda M / September 24, 2011 at 05:23 pm
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*** *** *** *** **** **** **** *****

***** ***** **** **** ***** ******* ** ** *******

Well, I think it's about time I wrote a review about extreme Fitness. After all, I've been a member there for nearly 6 years. I signed up because I was tired of my own excuses... and because I got a corporate rate thru my work. I went with it.

At first, I loved the gym. I had a trainer and joined one of the best kickboxing classes ever - taught by a genuine marital artist and fighter. I swung elbows, threw punches and knees. I also began to lose weight.

From Oct '06 to Feb '07, I was loving the gym. Then the kickboxing instructor was laid off and a different gang of managers took over the place (mafia like). That's when things turned sour. (How's that for foreshadowing?) Seems as though ALL THE UPPER MANAGEMENT treats all the employees/trainers like crap. Huge turn over rate.

things not only got horrible and out of hand. But there was nothing appealing about the gym anymore, it was as lame as the SO CALLED RENOVATIONS THEY WERE SUPPOSE TO DO!!! Same cardio machines; same weights. No challenging classes and management that didn't care about their employees (their trainers). I saw trainers come and go by the dozen. Most of the trainers had families or University students and were great people. The managers would forge signatures and credit cards all the times...blaming the trainers.

Around March I met another trainer and began to work out with him, because mine got PUSHED OUT. I instantly loved him and his style. As luck would have it, he left the gym shortly thereafter... and once more I was without a trainer, even though I had paid for several sessions upfront. Seems as though the average trainer last 6 months. How does a gym get away with this stuff??? Doesn't the government see the business ethics here?

That's when I decided I didn't like my gym, for they weren't only treating their trainers bad enough (several had quit over and over) but now they weren't really concerned with the satisfaction of their members. But the managers getting their cut of profits from pushing trainers to sell.

I kept going, though, for my fitness was now a huge priority of mine.

Yes, I did end up with another trainer, who I (as luck would have it) like very much.

There aren't any fun classes, unfortunately. And working out on the same machines gets dreadfully dull. But lifting weights and learning new techniques is what makes the gym fun. But having a new trainer every week seems very sketchy.

Also, the management has changed again, 5 times since i was there - back to the originial crew of last fall. When I come in, people dont say hi. They dont even stop to check on my progress and see how I'm doing, they walk past me like a ghost, unless I am going to purchase training sessions that month. The manager doesn't even know my name and calls me lady, uneducated much? hahaha. I dont feel welcome there, and that bothers me.

On top of that, I always felt like I was in a meat market. All these persian pigs hitting me, like they never saw a woman before. Everyone who is there is concerned with getting laid and stealing your money, and that's not fantastic. I don't need to be hit on at the gym. I'm there to do my thing and leave. You know? very human like!

So, would I recommend this gym to you? A BIG HELL NO!!! If you live nearby the location, run as fast as you can, you'll get 1000 flyers a month in your mail box. For $75 a month, you'll get a heart attack and a ripp-off. In fact, I'd say, they should change their name to EXTREME RIPP-OFF!!!

Word to the wise: If you plan on hitting the treadmill after class or work, don't bother, the parking lot is like bumper cars at Canada's wonderland!, you'll get a couple dents a week in your car, so buy life insurance. Why? Because there's always the evening swarm and you won't find one parking spot open. You'll get in a fight with some over steroid punk who talks like ROCKY. Plus, you'll always wait in line to get Anything in the gym, like a line-up for the rides at Canada;s Wonderland. Stay away from this place. Its been the worse nightmare I've had.

This company should be exposed, and put out of business.
Amy / September 25, 2011 at 09:24 pm
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Extreme Fitness sucks ass!
Victoria / September 26, 2011 at 02:09 am
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My boyfriend and I signed up with Extreme Fitness about a year ago because we both wanted to get in better shape, tone up, etc. Naturally I was too stupid to read the bad reviews this place got and was suckered by convenient location and the fact that it seems to be a pretty successful chain.

So we signed up and for awhile it was good. We got a pretty alright deal (69 bucks a month), could use any location in the city and etc. Naturally, in the beginning they tried to sucker us into singing up for a personal trainer but we managed to refuse to all that sweet talk and on how much out-of-shape we were that we wouldn't be able to do anything without a trainer, etc. It was a pretty decent gym but it was always very, very full and a lot of equipment was broken.

Then about three months ago we decided that we no longer have the time to visit and it's not worth our money.

So we called to cancel and were told to come to location i.e. the Thornhill one, the one we were signed up at. Fine. So we came into the location and asked to speak to a manager. Surprisingly the manager, named Gordon, came to see us fairly quickly and ushered us into this room with computers. So we tell him that we can no longer keep going to the gym and that we want to cancel. Gordon says "oh, that's cool, but the computer that handles membership cancellations is out of order right now."

You should have seen my face when I heard that. Are you kidding me? How does he think that such a lame excuse even fly? That they have a separate computer that handles cancellations and it just happens to be out of order? Really?

I'm silently fuming at this point but my boyfriend keeps his cool and insists that we're cancelling. So Gordon says alright and says to email him with our membership numbers and names. We take his business card and leave, more than prepared at this point to file a dispute with VISA and Mastercard and use the cancellation email as proof when they overbill us.

So the end of the month comes and we're charged the fee. By that point I've read up on all the complaints about Extreme Fitness and I curse my own stupidity. I call VISA, open a dispute by saying that this gym has a lot of problems and that they won't refund my money, and ask VISA to help me out instead. These guys are great and tell me not to worry: they refunded me my money (I faxed them the email and told them that we called and told me that if a charge happens again to contact them again.

So two months pass quietly with no charges and today I casually checked my online banking and lo and behold: Extreme Fitness Thornhill membership charge on September 22, 2011. Um. Wow. Wtf. Aside from the fact that there is VISA on their tail now and my membership is clearly cancelled, they charge me on an obscure date not even at the end of the month?

Anyway, I'm pretty pissed so I found this blog and wrote this angry rant at 2am in the morning. Looks like a lot more people got fucked and much worse than I did and it's horrible that this shit company keeps scamming people out of their money! I wish there was a way to shut this shit hole down permanently - will probably fie a complaint with Ripoff report or BBB.

I'm going to call VISA again and see if they'll remove this charge as well and if they can somehow block the Extreme Fitness charges. Or if I should cancel the card or something as well just in case, pretty much anything I can do to keep these bastards from taking my money. I'll keep you guys updated on how this goes and I wish luck to all of you! I hope you all get your refunds and that this crap place gets shut down and no longer scams all the poor people!

Nicholas / September 29, 2011 at 09:41 am
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Please, Amy, and everyone else with similar experiences, email me at extremescam@hotmail.ca. I am building a file on these scammers (with a purpose in mind).
Debroah Chong / September 30, 2011 at 09:20 am
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Extreme fitness is like a disease with no cure. This company has made my life hell.
Kat / September 30, 2011 at 01:39 pm
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Does anyone have the email for James Solomon. This is by far the worst business that has ever come to Canada. But as consumers we have rights and thank God for Extreme's bad business practices, because I am fighting until I WIN!!!!!!
Nicholas / September 30, 2011 at 06:30 pm
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Kat, please email me at extremescam@hotmail.ca
KS replying to a comment from xterratmc / October 4, 2011 at 10:26 am
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They kept taking money from me almost a year after my membership expired. When I tried contacting them - no reaction. Until I copied their CEO and VP on my email. The GM of the gym I went to called me in 10 minutes.
I filed a complaint with Better Business Bureau and Consumer Protection.
What they do is completely illegal. I have every statement from my card, and I have my contract, which I've been told is "perpetual". I am getting my money back and bringing them down. Who's with me?
KS replying to a comment from xterratmc / October 4, 2011 at 10:27 am
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They kept taking money from me almost a year after my membership expired. When I tried contacting them - no reaction. Until I copied their CEO and VP on my email. The GM of the gym I went to called me in 10 minutes.
I filed a complaint with Better Business Bureau and Consumer Protection.
What they do is completely illegal. I have every statement from my card, and I have my contract, which I've been told is "perpetual". I am getting my money back and bringing them down. Who's with me?
KS replying to a comment from xterratmc / October 4, 2011 at 10:27 am
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They kept taking money from me almost a year after my membership expired. When I tried contacting them - no reaction. Until I copied their CEO and VP on my email. The GM of the gym I went to called me in 10 minutes.
I filed a complaint with Better Business Bureau and Consumer Protection.
What they do is completely illegal. I have every statement from my card, and I have my contract, which I've been told is "perpetual". I am getting my money back and bringing them down. Who's with me?
KS replying to a comment from xterratmc / October 4, 2011 at 10:28 am
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They kept taking money from me almost a year after my membership expired. When I tried contacting them - no reaction. Until I copied their CEO and VP on my email. The GM of the gym I went to called me in 10 minutes.
I filed a complaint with Better Business Bureau and Consumer Protection.
What they do is completely illegal. I have every statement from my card, and I have my contract, which I've been told is "perpetual". I am getting my money back and bringing them down. Obviously, I am not alone.
Nicholas / October 5, 2011 at 11:17 am
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KS, please email me at extremescam@hotmail.ca.

We can work together! PLEASE.
KS replying to a comment from Kenny / October 5, 2011 at 01:59 pm
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I hear you.
We can team up on that. I did the same, CC'd their CEO and VP. They "cancelled" my membership (which was expired over a year ago) and when I cancelled my credit card today, the bank told me they were trying to withdraw 3(!!!) more payments yesterday.
I filed a complaint with Consumer Protection Agency and will proceed with Police Fraud Unit.
The only CC they had, which they took a copy of, was the VISA, issued in Europe and expired in 2010, right after my membership. So they have no evidence of me giving them permission of using my Canadian CC.
They owe me around $1200 for now. I am taking a legal action as well.
We can work together on that.
matthew replying to a comment from Nicholas / October 25, 2011 at 01:38 am
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I to have a very similar story where they said their computers dont have the feature to cancel my membership.. .wtf. I am currently dealing with one of the managers so based on their reply I would forward my full story.
Nicholas / October 26, 2011 at 03:51 pm
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Still looking to hear from more victims. The more the better.

extremescam@hotmail.ca
Stephen / October 27, 2011 at 10:19 am
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i got a 10 day free trail, little did i know that if you decide to stay a member of the gym they charge you for a full month. SO i joined the Dunfield branch
So i had the person fittness session to see my fitness levels, i didnt really need this as i know im unfit. so i was taken around my a lovely girl who nice and talked me through everything, then she brought me into the sales man, Alex, who just wouldnt take no for an answer, i know my budget levels, so he keep naming lower prices, i said no, she said take it have a session and if you dont like it you can cancel the personal 1 on 1 sessions, over the weekend i decided i couldnt afford it i was told i had until the 16th to make up my mind. So i went in to cancel it on the 10th, i went to the first guy who was playing with his phone a desk and he said he was too busy to deal with me and that i should wait to the guy who signed me up, so i waited and watched him play with his phone for 10 minutes, then Alex finally appeared he, tired to convince me to keep, asked me what had changed over 2 days that i didnt want it anymore, reminded him i never wanted it. He played on the pc, swore a few times, told me it was done, i asked if i had to sign something he said no. So after canceling it on the 10th i was happy this was over, but then on the 12th they took the payment for the 1 on from my credit card, i phoned up to complain, the person on the phone was shocked this could happen i was told the money would be back on my card in a day or 2,the money finally appeared back on my credit card on the 19th, so i phoned the gym to see if everything was sorted and they said i only had 1 payment for the yearly membership due to pay. then on the 21st the 1 on 1 fee came again and then on the 24th another payment came off my card. i have been a member for just over 2 weeks and already 3 payments have come off my card when only 1 should. i Phopned again today, Mike was shcoked again that this had happened. Havent been impressed so far i would not recomend this chain to anyone else
Amanda / October 28, 2011 at 10:45 pm
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I cancelled my membership last month and this month I was surprised to see they had taken a payment out (I did not know this was the norm at the time)

I went into see the managed at the Dunfield and was told I would get a refund..... this was the beg of the month and I am still waiting!!!

I have left voice mails and sent e mails with no response, managed to get to speak with him on the phone and was told that it had been approved....

But Im still waiting for the refund, will let you know if I get it!!!
Melissa / October 31, 2011 at 05:20 am
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The manager alex egnst at the Thornhill location is very unpolite and concerned about his hair than dealing with my contract. This gym disgust me!
Kenneth Palomo replying to a comment from / November 3, 2011 at 08:08 pm
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Hey, I have the exact same problem right now with the manager with my refund of money. Have you got anything back or any feed back? because when ask for the manager they tell me hes suddenly on vacation..
Kenneth Palomo replying to a comment from Thuan / November 3, 2011 at 08:17 pm
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Hey I was just wondering is this man Jamal the manager at pape and Danforth? because I also got sucked into this is problem as they owe me money as-well.
Nicholas / November 6, 2011 at 05:13 pm
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Amanda, send your cancellation to your credit card company and ask for a refund. If you cancel technically they aren't authorized to do anymore.

My advice would be to pay off the card and get a new one. If you can't do that, send a fax, keeping the fax receipt, and send a follow up email. If any other charges come through I would contact the MCS (for what good it will do), the Better Business Bureau, and your local police forces fraud squad. I'd also suggest you contact your local MPP because they have the power to change the laws that let this rotten outfit keep scamming people.
AP / November 13, 2011 at 03:29 pm
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Got a call saying I had won $250 worth of something
I went in and they sat me down with a salesman. I told him I only came to check out what I had won, whether it was a free month, or 2, etc.
Instead, he tells me he could give me two months for free, and proceeds to print out an annual contract and asks me for my credit card. He then lies to me telling me I could use the gym for the free months and then change my mind.
So I sign the contract thinking that w/e I'll cancel it after trying it out but thanks to this page I realized I only have 10 days to make my mind!
The contract clearly states they weren't giving me anything for free ($60 for the first two months and then $60/month after that), and I wasn't even interested in joining the gym in the first place.

Thankfully I cancelled the next day, and had also gave them an unactivated credit card
Nicholas / November 13, 2011 at 06:08 pm
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Everyone who has been ripped off needs to write to
Dalton McGuinty
John Gerretsen, the Ministry of the Attorney General
Margarett Best, Ministry of Consumer Services
Subi / November 24, 2011 at 10:57 am
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Wow! so many negative comments and not a single positive one. Looks fishy in the first place. I am pretty sure that you guys are deliberately not including positive reviews.

My friend introduced me to Extreme Fitness last May. I have taken membership to multiple locations. My first interaction with the sales rep was positive. He was extremly professional I find their contract is simple and straight forward. I "chose" annual membership for better pricing. I asked lot of questions after reviewing the contract to make sure that I do not get surprises.

I have also used 36 PT sessions so far and have seen great results. I feel better, look better. In my opinion, Extreme Fitness provides best value for the money.

I work in an very successful IT company in marketing and Sales. In my 15 years of experience, I have come across lots of customers who have abused or wanted to abuse our product/services. I am assuming that Extreme Fitness is no exception to these abuses (especially through sites like this one that is selectively posting negative comments, that too in a reverse chronological order). This shows that the sole purpose of starting this blog was to malign and talk negative about this club.

From lots of comments referenced above, it seems that these folks did not read a simple two-page contract before making a buying commitment. Cheap and filthy language used by lots of folks and posted has led me to believe that lots of you are dishonest people who wanted to abuse the services provided.

If I were to suspect Extreme Fitness for its customer services, I would equally suspect lot of you folks (especially the owner of this blog) for malicious intentions to abuse the services/club and wanted to get out of the contract etc. and blame the company.

I am happy and I give two thumbs up to Extreme Fitness.

Regards.

Nicholas / November 25, 2011 at 02:53 pm
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Here is the Ministry of Consumer Service website

http://www.margarettbest.onmpp.ca/
Smith / November 27, 2011 at 10:26 am
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Subi works for Extreme Fitness. Isn't it kind of fishy that some random person comes on this blog and writes a whole page directed to all the comments? OR this person has no life. Who in their right mind would stand-up for extreme fitness. Especially a corporate company ripping innocent people off...by the way, extreme fitness is American Owned, doesn't that say something lol.
Current Extreme Fitness Employee / December 1, 2011 at 02:06 am
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Extreme Fitness isn't American owned mr. smith, it is Canadian owned. The CEO is a guy named Jim Solomon.

I am currently employed with Extreme Fitness and like any business, it has positives and negatives.

First the positives. The 'prizes' that you get called for? Really are prizes. From a kinesiology background, one year of working out really is a short span of time and so everything that the reps pitch isn't bullshit.

You really do have to assess your fitness goals and whether you are serious about your health. Fitness, remember, is free. There is more than enough ground for you to run on, you can hit up a sporting equipment store and buy some bands and you're pretty much set for holistic training. It's just that most people are too on the fence and make too many excuses to not work out.

HOWEVER

Onto the negatives. I currently work for Extreme Fitness like I said as a sales rep. I have been spoken to twice at different clubs for supposedly training two long time friends of mine. We are all 3 of us on a team named 'POKCA' (people out kicking cancer's ass) and are training together for the ride to conquer cancer next year. We are doing this because one of my friends recently beat leukemia and so are doing this ride.

I have been told that if I am caught training with them again that I will be suspended or lose my job. I understand from a business perspective that they see me training with my friend that they are losing money internally... but then again, the reason they joined the gym in the first place was so that we could all work out together, otherwise they would have never joined the gym in the first place...

I don't know whats up or down anymore.
Jade / December 3, 2011 at 08:22 am
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The management staff is horrible. Make sure you read every inch of whatever you sign. If you want to go to a gym to work on your personal goals don't go to a gym that will personally screw you.
Brian replying to a comment from Larry / December 6, 2011 at 03:58 pm
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I have read the many comments and almost decided to try a different gym but the extreme fitness gym in Toronto is the one that is closer to my house and decided to give it a try, also searching them on Google I ended up watching this video showing the activities and I liked it (it is at http://www.metacafe.com/watch/7775606/extreme_fitness_toronto_member_benefits/). Long story short, I was asked about my reasons for joining the club and I said mostly to drop some weight, they offered me a private trainer and I tried it a couple of times and it actually helped keeping me motivated throughout the Summer.

I was treated with respect, lots of patience as I was asking about all those negative comments and I even told them I went to another gym but other than a few $ less / month, they really had nothing extra to offer there and this is why I came back to Extreme Fitness.

Almost forgot, we went for a month to Florida and extreme fitness actually suggested to me to freeze the membership. Guys, I know different people different experiences, but I think you should check again and give other people a chance as well, because in the end of the day, extreme fitness is about sport not something bad.

Costy replying to a comment from Brian / December 9, 2011 at 05:35 pm
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go back and collect your extreme paycheck and be happy about it
nobody here believes what you just wrote...
lannie / December 11, 2011 at 03:16 pm
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Seen an advert about extreme fitness at the gym at Richmond downtown. I was given a trainer, skinny white girl. Well, she is just as useless as anything. I wonder if she knows anything about gym.

Nope, I am not coming back.
Terry / December 11, 2011 at 11:03 pm
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I couldn't agree more with others on this blog. There are so many complainst. Why does extreme fitness not come on this blog or go over the internet and see their reviews.

I trained mostly at Dundas and Richmond gym locations. Since I am moving to a new condo on university avenue next month, I don't need their gym anymore as the complex has a very sophisticated facility.

Let me get this straight here.

The people who are good are the cleaners. gyms look well-kept and cleaned.

the morons are the management staff and the trainers.

Look at that bozo at Richmond location. The unshaven guy, I don't know if he is the manager, or GM. He looks fukking arrogant. Sometimes, I wish I could smack his face. Unlike the previous Gm (who was good and left for pickering i heard), he looks and acts like an ashole.

the trainers are a bunch of losers. Some are not qualified at all. YES, you read it. They are NOT qualified. I have seen some who are out of shape, others know zilch about training. I question their ability as trainers. Just because it says "Personal Trainer" on the shirt does not mean they are. You betcha ask for their qualification.

What I would like is that they put their qualifications at the entrance of the gym, like in some Gold Gyms, I trained in the US, to show their integrity.

Last but not least,some equipment are broken in the Richmond branch took months to repair !!! One equipment has been broken so many times and still see the "out of order" sign yesterday. It is the abs torso.






subi / December 13, 2011 at 11:24 am
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Reply to Smith's comment on Nov 27:
1. It seems smith has not read my comments. Read it again. I work for an IT company that sells softwares. I do not work for Extreme Fitness. But I do occasionally visit sites like this one.
2. It seems anyone who likes Extreme, works for Extreme according to him :(
3. You are right. I am no random person, becasue it exercise and train at Extreme Fitness - regularly like many other. And I am a happy customer for few reasons:
- I read my contract before signing and asked lots of questions before making commitment.
- I like different workout choices they have
- I am courteous to their staff members. I don't use cheap and filthy language when taking and writing
- I dont get swayed by reading negative comments. If you are looking for negative in any company or popular person - just type their name and add "I hate.." in google. You'll get millions of negative post.

Two thumbs up Extreme and all the staff. Keep up the good work. Stay honest and sincere.
Tan Lou / December 14, 2011 at 11:30 am
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I love their Eglinton location and another one at Danforth.

I checked on BBB. They are rated A+. I also learnt know that Extreme Fitness was voted as Top Fitness Club of 2011 in the GTA by Top Choice Award. They might be doing something right. I don't believe people writing so much negative.
ying yin / December 14, 2011 at 06:42 pm
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I am not too happy with the trainers. The one I have is no good.

When I asked about qualification, I got the stare look.

WTF, I am paying for the session, so I have a right t know.
Nicholas / December 15, 2011 at 12:08 pm
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To current Extreme Fitness Employee. How can you work there and not know the ownership structure?

Steve DaCosta owns part of the company, and Falconhead Capital owns the rest. Jim Solomon is the Chief Executive and David Bell is the CFO.

And as for their conduct, I will cut and paste, in full excerpts from the conversations I had with American Express, I obtained the transcripts under a Freedom of Information Request.

February 26, 2010

Amex: 'And he (ed. note: referring to the dispute department) spoke with our higher umm umm people, a higher person as well what advises what's what's happening is because in our other screen all the charges that they're putting through are being declined, however the merchant itself is directly charging the Amex card without them being approved'

May 18, 2010

Amex: 'M-M-n let me check that - Aah the last charge is only on the 13th U-m-m May 1st - see what is happening is we are declining the charges
Me: 'Yes'
Amex: 'There (sic) are putting it through manually'
Me: 'Right'
Amex: 'Um-H-m cause our end of it, we're declining it, ah they know they are not coming through the system'
Me: 'Yes'
Representative: 'And they decline, when we are declining, but it, they are still putting it still putting it through manually which our system cannot detect'
Me: 'So they can just put it through manually?'
Amex: 'U-M-H-M'
Cardmember: 'Oh'
Representative: 'Because when they put it through to the system we decline the charges'
Me: 'Right'
Amex: 'But then they are putting it through manually and we have no control over that.'
Me: 'Isn't that kind of dishonest?'
Representative: *laughs* 'Yeah because I see that on May 1st they tried manually first, I mean I mean through the system.'
Me: 'Yeah'
Representative: 'We declined it and then they put manually.'

Extreme Fitness operates a gym but they also use that as a 'front' to get people's credit card and banking information so as to skim funds from those accounts.
stephen / December 18, 2011 at 03:34 pm
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i am the same Stephen who wrote on October 27th, so over all i got 3 extra payments taken from my credit card and 3 refunds, and then all my normal payments, i thought i was finally sorted, but then the credit card company charged me a $25 over limit fee, the only reason i was over my limit was because of extreme fitness. They told me they would take the $25 from my December 1st payment, in my mind 57.63-25 = 32.63, but for some reason i was charged 52, not exactly the same, i was going on holiday so thought i would deal with it after.. On the December 16th they took another 57.63 from my account, is it because of the holiday season they are taking the money early i dont know, but i was under the impression for changes of date like that i would have to be informed, im fed up with this company continually taking money from my card. Every staff member (other than Alex the trainer from the Dunfield branch) have been really nice, but they seem to keep making mistakes. Extreme ruined both my birthday and holiday home by taking my money again and again
Alicia replying to a comment from Kenny / December 19, 2011 at 02:51 pm
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Tristan Richardson is the guy who scammed me! I can only speak for this particular location (Bay and Bloor) as I do know there are a few locations that have good management and employees that actually work for the customers. After obtaining some legal advice (that came 6 months too late) here is a word to the wise to anyone who may be thinking they are stuck....look at your own copy of your contract....does it have your signature? If it doesn't, it is null and void (even if yours is on their copy) If your salesperson has not done their due diligence and had you sign ALL copies, take it to the manager and cancel. Also, the general manager Ken Keo at this location is unproffessional, arrogant and wants no accountability for what his employees do. Best line from our meeting: "I have no fear of headoffice, they cannot do anything to get anyone in trouble". Unfortunately I also discovered today that they slipped in an extra monthly charge on my card! (the day I cancelled....suspicious????) So also.....stop payments on your cards right away after cancelling. I am seriously considering standing outside the gym and warning potential customers of the scam, it seems no one is warned until it's too late.
Alicia replying to a comment from stephen / December 19, 2011 at 02:56 pm
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In response to Stephan, who posted about a charge on December 16th.....that is when I was charged for an extra monthly payment as well. My payment for December came out on November 30th, and again on December 16th (the day I was finally able to cancel the contract) Strange, Anyone else have this issue?
Caroline / December 20, 2011 at 05:41 pm
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People. This company are a bunch of fraud artists and scammers. Two things. If they are overcharging you have to pay off your card and cancel your membership. Or, if they are making direct withdrawals, change your account number.

In addition to those steps, you have to do three things:
1) File a complaint with the Better Business Bureau. They have no enforcement powers but it is still worthwhile.
2) Contact the Ministry of Consumer Services...they will try and do something there is continuous pressure on them.
3) Contact the fraud squad of your local police department. Contacting the one in downtown Toronto seems to be the best choice...they seem to be at least interested in pursuing this at some point...the more people they hear from, the better.
Marco Fern / December 21, 2011 at 12:48 am
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Extreme Fitness is a SCAM & SHAME! BAD ETHICS> STAY AWAY!
Me too ! / December 21, 2011 at 03:12 pm
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Me too got sucked into the scam. When I cancelled my membership, my card was still being deducted.

When I was a member, I noticed at times the deduction happened middle of the month instead of end of month.

Their trainers suck. 9 out of 10 are useless with no proper qualification. Some I saw working at the reception became trainers. So, I checked on Extreme fitness career and saw that all you need is some experience working in extreme fitness and voila ! a receptionist can become a trainer. To add insult to injury, the trainers are not in shape. Too skinny, fat butt, you name it.




Chris / December 24, 2011 at 11:49 am
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I just wanted to point out to everyone here that Extreme Fitness has a channel in YouTube. They have recently added new videos, presumably to ensnare those people making new year's resolutions. I would urge everyone who has been scammed by these thieves to post a warning in the comments section to people know to steer clear of Extreme Fitness.
Chris / December 25, 2011 at 02:52 pm
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'Their trainers suck. 9 out of 10 are useless with no proper qualification.'

I know. There was a girl who worked out at my location. She was a university student who was in good shape, but she wasn't studying kinesiology or human physiology or anything. Next thing you know, she was a trainer! When I was university aged, I was in great shape too, but I would never have presumed to train other people, especially those that may have had sports injuries or other health complications. I'd love to see these jokers get sued.

Don't forget to post on their YouTube channel!!!
Extremely screwed / December 25, 2011 at 06:32 pm
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Oh boy, where shall I begin.

1. Staff sucks big time. SERIOUSLY WTF ? Trainers look amateurish and charge big money for a single session
2. Equipment not repaired for two months ("out of order" sign still there)
3. Shady tactics in getting people to sign
4. For first timer, give you the grand tour, big smile. Then when you say "No" after the guided tour (huh ?), that's when all hell breaks lose. They get angry, and pissed till you say "Yes" to their contract.
5. Saw a crew doing promotion recently. That is for fools who will get suckered in early next year after all the partying and boozing and going on that high flying new year resolutions.
Caroline / January 2, 2012 at 03:36 pm
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I added a warning to their channel on youtube. I hope everyone else who has been scammed will do the same.
Marilyn / January 21, 2012 at 12:09 pm
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Extreme Fitness sucks!!!! PLEASE STAY AWAY for your own good!!! I've been a member at both Extreme and Goodlife and I have never experienced such bad customer service with Extreme!! I would recommend EVERYONE staying away from Extreme Fitness, especially their DUNFIELD CLUB. ANDREW WOLFISH is the manager there and let me tell you..he is REALLY inconsiderate and unprofessional!!!!! I canceled my membership back in December, which ANDREW said would not be a problem and THEY STILL CHARGED ME FOR JAN AND FEB (both times have claimed their head office is charging early for the next month)!! I'm STILL trying to get a refund for this!!!!! MY ADVICE if you are looking for a gym= GO TO GOODLIFE!!
Sophia / January 23, 2012 at 06:00 pm
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I agree with many of the comments posted here - the customer service at this club is some of the worst I've ever experienced. From the initial meeting (they wouldn't give me my membership card until I came in for a fitness assessment that I was not the least bit interested in - and even after I was shown to have less than 20% body fat, tried to convince me that I needed personal training sessions) to the last communication with them (they refused to let me cancel my membership by phone - i had to take time away from my busy schedule to come in personally and tell them to take a hike).
V / January 24, 2012 at 12:09 pm
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Hi Guys,
i joined extreme fitnes back in 2006 im very happy with the service they provide, the staff is friendly machines are new a lot of variety, and heavy free weights. i dont know why these people complain about the gym so much ? its a customer service business and shit happens every where its a part of life. so far i have no problems i love the gym and i go to a lost every location they have in toronto. i would suggest you to join extreme fitness.
Dimitri / January 24, 2012 at 12:19 pm
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I find Extreme Fitness a blast! I am always excited to go to the Dundas club for classes . I love there spin classes! I always feel great after a abs class there! It's always kept very clean and they always ppl cleaning the place. I find manegment helpful and always there in a timely manner, I highly recomend Dundas to anyone looking for a fun fitness club!
CLIENTx / January 24, 2012 at 10:11 pm
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PLEASE DO NOT JOIN EXTREME FITNESS!!!

ESPECIALLY IF YOU ARE A YOUNG WOMAN! I WAS SEXUALLY HARASSED BY ONE OF THEIR MALE TRAINERS AT ONE OF THEIR LOCATIONS AND AFTER I REPORTED IT TO THE MANAGER,I WAS PUT THROUGH HELL WHEN ALL I WANTED TO DO WAS CANCEL MY CONTRACT(WITH GOOD REASON!)AND MOVE ON WITH MY LIFE. IT TOOK THEM 3 MONTHS AND ME HAVING TO ORDER A BLOCK ON MY CARD,NUMEROUS CALLS TO THEIR SUPPOSED "THORNHILL HEAD OFFICE" AND ULTIMATELY A LETTER OUTLINING MY INTENT TO FILE A CLAIM WITH THE HUMAN RIGHTS COMMISSION FOR THEM TO FINALLY RELEASE ME FROM MY CONTRACT. THIS HAS BEEN ONE OF THE WORST EXPERIENCES IN MY LIFE AND THEIR MANAGEMENT TEAM DID VERY LITTLE TO APPROPRIATELY RECTIFY THE SITUATION. I AM SO DISGUSTED, NOT TO MENTION DISAPPOINTED BY THE UNPROFESSIONAL MANOR IN WHICH THEY "HANDLED" THE WHOLE ORDEAL. ANYONE READING THIS:PLEASE PLEASE PLEASE SAVE YOURSELF THE MENTAL,EMOTIONAL, PHYSICAL AND FINANCIAL STRESS AND AVOID EXTREME FITNESS AT ALL COSTS!!!!!!!!!
CLIENTx / January 24, 2012 at 10:24 pm
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BTW FOR ANYONE WONDERING..IT WAS THE DUNDAS LOCATION.
CLIENTx / January 26, 2012 at 03:38 pm
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The Richmond location has the least issues
Accosted by Extreme / January 27, 2012 at 11:46 am
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They basically spend 2 hours when you start telling you how out of shape you are and how unhealthy you are and try to sell you training.

I thought this was unfair so I wrote a bad review on Yelp about them and then when I went into the Yonge and Bloor location, I was accosted by not one, not two, but THREE of the BIG HUGE MUSCLY managers when I entered, in front of other staff and members, about my review.
They were sarcastic and rude, and made me so uncomfortable by harassing me, I left.

I'm never going back.

DO NOT EVER FALL FOR THESE AS**OLES!
BBBRating / January 27, 2012 at 08:05 pm
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Someone mentioned they have an A+ rating on BBB? How is that determined with so many years of complaints, esp most of them relating to taking away clients' funds. How is it they are still in business after all these years?
Josie Scremin / February 1, 2012 at 05:23 pm
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They must have really good sales people. My son got talked into joining the 10 day free trial they said all he had to do was cancell before the 10 days. He never got to cancel because he was busy. When the 1st payment came off his visa he tried calling, but they told him he couldn't cancel. They never returned any phone calls or e-mails after that. We finally got it cancelled, but ended up paying $130.00 for nothing. Still no co-operation.
Aoife / February 16, 2012 at 08:02 pm
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This evening I was informed that I had a large outstanding debit on my account history. Since July I have been in contact with extreme fitness staff advising them that I have not seen a debit from my account for payment. On my 3rd or 4th visit they took my payment information again, informed me that there would be no charge as the error was theirs and ensured me the issue was resolved. Today I was informed that my account was blocked and I owed them a large sum of money even though they advised me that this was a system error on their part. The account managers I was speaking to informed me this was above their pay grade. I also spoke to the finance manager Buffy who was extremely rude and not at all helpful.
Can anyone recommend a complaints bureau or consumer rights board or tell me what my rights would be in this case as they have informed me this is not their issue even though it was theie system error and I was the person who originally brought this to their attention?
Jim / February 16, 2012 at 11:22 pm
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Aoife - you can complain the Better Business Bureau and to the Consumer Protection Branch.

When you say your account is blocked, do you mean they won't let you in? Take that as a blessing. Send them a fax, retaining the fax confirmation sheet, and an email saying that due to their ineptitude and unwillingness to help you are cancelling their membership. Then change your account number or close that credit card permanently so they can't force charges through.

They may try to take you to a collection agency if you don't pay but I would preempt them by complaining to the BBB and the CPB. Then, if they badger you, you can file an addendum. You have to be proactive.

As for the BBB rating, it doesn't mean much. The fact is, they get credit so to speak for trying to resolve a customer's problem. Only a small percentage of the people that are ripped off complain, so that works in their favor. Then if they make a half-assed attempt to resolve the problem, it actually works in their favor.

The only other course of action is to write to the consumer columnists at the Toronto dailies. Ellen Roseman at the Toronto Star is well aware of Extreme's antics and adding another story to her collection probably won't hurt.
Jim / February 16, 2012 at 11:25 pm
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Victoria / September 26, 2011 at 02:09 am

CANCEL that Visa card asap. And DO NOT get another Visa card from the same provider. Extreme tricks them into revealing your new account info.
Kitty / February 26, 2012 at 07:47 pm
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Xtreme Fitness has the worst customer experienced I've ever had.
Once you are stuck with them, it becomes incredibly hard to cancel.
Strongly suggest everyone stay away from Xtreme FitnesS!!
Damien McE / March 3, 2012 at 10:17 pm
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Most of these complaints seem to be from people who can't read contracts or say no to sales people. If you can't afford to sign up to a 12 month contract then don't. Simples.
If you can, EF run decent gyms. Lots of machines. Free towels. Sauna. Open early and stay open late. Some classes if you like that sort of thing. I've had no problems.

My only complaint is that I've never seen anyone behind the counter at the juice bar in Richmond
Jocie / March 8, 2012 at 11:26 pm
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I became a member at this gym. I wanted to cancel, but they said I couldn't until I reached a year of membership but they would pause the account so they wouldn't charge me. Surprise, I was charged 3 times in those 3 months they said they wouldn't. I'm not pleased with their service.
Miek / March 9, 2012 at 08:46 am
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Just watched this video ---> http://www.cbc.ca/marketplace/2011/biggymripoff/ all about gyms like Extreme Fitness Ripp off! Premier Fitness is shutting down after being under investigation by Hamilton Police for debit fraud. I hope Extreme Fitness is next.
Jim / March 18, 2012 at 01:03 pm
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I encourage everyone with bad experiences to contact

http://www.antifraudcentre-centreantifraude.ca/english/home-eng.html 1.888.654.9426

You may be on hold for a while, however, it's worth it as enough reports may spur law enforcement into action.
Katie replying to a comment from Alicia / March 19, 2012 at 02:43 pm
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Alicia - I just had a similar experience with Ken Keo at the Bloor location. After xtreme fitness took $ out of my account YEARS after it was cancelled, I attended at the Bloor location and was told that it was a computer error. I was given Mr. Keo's business card, and told that if i emailed him he would make sure i was refunded. They apologized sincerely. I had a feeling it was all an act, because then I was forced to have a lawyer deal with Mr. Keo. Ken was unresponsive to my lawyer and when he did finally respond, he was unprofessional and denied ever having received any correspondence from my lawyer. He refused to speak with my lawyer and I was forced to speak with him myself on the phone. He gave me some horrible explanation as to why the $ was taken, which was nothing similar to it being a "computer error". I then attended to meet with him as I wanted to sign something so that they couldnt take any more $ from me, ever. When I met with him, he didnt even introduce himself to me. I actually had to ask him if he was Ken once i was in his office (which is also the same room i was brought to years ago when i first joined, where two huge guys intimidated me to tears, telling me i needed personal training - I am 105lbs). Once i signed a cancellation form, I thanked him (as any normal person would do, even after how badly they have screwed me over!) and he wouldnt even look at me let alone say "you're welcome." I made sure to bring someone alone with me as a witness. Ken is the most unprofessional person I have ever dealt with in my life. I am almost positive he has a book of excuses in his drawer for situations like this. It is probably mandatory to be memorized in order to work at Extreme Fitness lol.

This is only a small portion of the bullshit I have dealt with over this horrible excuse for a company. I am now a member of goodlife and have never been happier.

STAY AWAY FROM THIS GYM. It is only a matter of time before they are shut down for good. And even then, they will probably still take your money, lol.
Fernando Silva / March 21, 2012 at 01:21 pm
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Totally unethical staff!! After having bought this two month discount I decided to go there and see how it worked just before it expired. I went to the Bloor location. First the guy who was doing my assessment started laughing when I said that it's been ten years since I don't workout. After the assessment they grade you and give the lowest scores to make you feel bad about yourself. The guys were forcing me to sign a 18 month contract with personal trainer and a nutritional plan. After I turned them down they showed their real faces and said that they were not there to do any kind of charity and that Extreme Fitness is a very luxury club. I preferred to lose the 24 dollars I paid for the coupon than to stick with this jerks!! Total SCAM, stay away from this gym.
Jim replying to a comment from Katie / March 23, 2012 at 01:42 pm
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Katie, I hope that you will contact the BBB, the local fraud squad, and the anti-fraud centre. These guys have been stealing for years, and only the collective weight of numerous complaints will bring them down.
Thank you / March 23, 2012 at 04:01 pm
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Thank you for the perform. Post aided me quite a bit
Jim replying to a comment from Damien McE / March 28, 2012 at 06:21 pm
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It has nothing to do with not being able to read a contract. It has everything to do with Extreme doing everything in their power to prevent one from exercising their rights as described in the contract AND it has even more do with their extensive history of fraud.

They are so bad that when I was standing in line with my wife and complaining about the gym, when we got to the teller, she said 'I heard you guys complaining about a gym ripping you off. Was that Extreme Fitness? We get customers complaining about them all the time, I'd never go there.' And that was without prompting.

They are thieves, and we if had a government that gave a rat's behind about the populace they'd be long gone out of business.
Vadim / March 30, 2012 at 07:31 pm
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A few minutes at Extreme Fitness were enough for me to know that I will never set my foot there ever again.
I got their flyer in my mail, again, for 2 month - $6 membership trial, no obligations, no excuses. So, after some thinking, I went to Yonge and Sheppard location to look at it today at about 5 pm.
After some waiting, a woman in her forties with long permed hair came out to ask me what I wanted. She never introduced herself. In a sarcastic tone of voice she asked me if I new that this offer is only for two months. Then, she questioned me for a few minutes about my previous memberships with other gyms. In conclusion, she told me that I am someone who “goes from club to club.” I indeed was once a member of YMCA and recently used a Goodlife Fitness facility for a month. I do shop around and find it useful. At least, I am not going to be a member of a place where I was insulted.
This company does not have and head office details on there website. One has to deal with clubs only. Clubs have no mail or email details of any kind, only phone numbers. Obviously, there is no responsibility. This is also something to think about.

Now, I posted the above on extreme fitness facebook and it was deleted within seconds
very upset x-client / April 14, 2012 at 02:54 pm
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Highly unethical organization. Just look at the sale agents' faces and used-car salesman approaches. Will not respect the 10 day cancellation and refund clause on contract and will probably bill you a month extra at the end of your contract. Impossible to speak to the person responsible for refunds.

Stay away, there are many other responsible fitness orgs.
Erika / April 14, 2012 at 04:46 pm
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I had heard quite a bit of negative feedback about Extreme but decided to give them a chance and form my own opinion. I recently went into a downtown Toronto location to redeem a voucher I had purchased on a group buying site - a 2 month trial with no obligations.

I figured that I would get an "up sell" pitch, I didn't expect how aggressive the sales staff would be for me to sign a contact and give my credit card information. After debating, with a sales manager over the difference in using my credit card on a group buying site verses giving my credit card to Extreme Fitness (thank gosh I didn't) instead of just trying my voucher for the promotion I had purchased I had to the sales manager look at the staff that was assisting me say "give her the two month promo... we only give promotions to people who are serious about fitness." I was blown away by the lack of professionalism, grabbed my voucher and walked out.

I had the GM call me later and although I appreciated the fact he did reach out to apologize for his staff's behaviour and offered compensation for the situation upon reflection it's too little too late. I will happily pay for a service if I think its worth it but I strongly suggest you think twice before joining Extreme Fitness. It was an extreme disappointment.

James / April 17, 2012 at 02:34 pm
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There's now a Facebook group dedicated to exposing Extreme's lies and bullying.
James / April 17, 2012 at 02:35 pm
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The Facebook group is called 'Extreme Fitness Toronto Fraud and Scams'
James / April 21, 2012 at 12:28 pm
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These are the thieves that run this place

Here is the info on the thieves that run this place:

Steve daCosta
Extreme Fitness
8281 Yonge Street,
Thornhill, ON
L3T 3C7
Ph (905) 709-1248

Extreme Fitness executives:

Jim Solomon, Chief Executive
David Bell, CFO

It is worth noting that Mr Solomon and Mr. Bell formerly held the same positions at the defunct Crunch Fitness which was notorious for engaging in similar fraudulent practices.
New User / May 15, 2012 at 06:08 pm
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These comments are absolutely true. Fortunately for me, I resisted the high pressure tactics and they weren't too pleased.
I wonder if I can get my own trainer (who might charge less or work "on the side") to come and train me at EF?
Merijaan / May 15, 2012 at 08:41 pm
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I was going to join EF, but thank god I stumbled across this web site! Its so not going to happen now. These people need to be stopped. They have a licence to steal.

Pay by cheque and open a bank account only for the purpose for the monthly gym debit. When you cancel, stop depositing the funds. A pain the a**, yup, but at least you keep some of the power.
very angry ripped off client / June 6, 2012 at 12:54 pm
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this is THE MOST HORRIBLE AND EXTREMELY UNETHICAL PLACE!!! (ALL LOCATIONS THROUGHOUT) NEVER EVER SIGN UP with one of their contracts!!!!!! they ripped me off sooooo much!! and when I asked for the head office phone number, they HUNG UP on me several times at different locations!!!!!!!!!!!!! i couldn't believe this! they just hung up on me!! and when I called back, they pretended that they thought 'I' hung up!!! they were play dumb with me. this is RIDICULOUS!!! if I want to contact the head office as a customer, I should have the right to contact them!!!!
James / June 13, 2012 at 08:09 am
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http://www.ontla.on.ca/web/members/members_detail.do?locale=en&;ID=7087

Keep writing to her...maybe, finally, they will do something.
Carla / June 13, 2012 at 09:40 pm
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Hello. I got ripped off by Extreme Fitness today at the Sheppard and Yonge branch. They told me I won a 1 month free membership and asked me to come today to claim my prize. The sales person whom I talked with for some reason got me to sign the contract, without clearly telling me that it was a 1-year contract. He even told me that I could cancel ANYTIME but should give them 14 days to process it. I did not know that I had to finish the WHOLE year before I could cancel. I was even talked into paying for an initial downpayment of 89.27!!! It was all so rushed. He didn't even give me time to read the contract. I didn't know it was what I was getting myself into.

It's only been a day so I am going to cancel my contract (10 day cooling off period). My question is, I noticed that he seemed to have purposely type in my adress wrong on the contract. He did not even care to type in my full name. I am wondering if it will affect at all the cancellation of the contract. Since he might find some loopholes around it.

Please help me. :(
James replying to a comment from Carla / June 14, 2012 at 05:33 pm
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Carla, what information did you provide? If you gave them a credit card, pay the card off and cancel it IMMEDIATELY. Do not get another card from the same issuer. If you let them use automatic withdrawal, go IMMEDIATELY to your branch and change the account number. Do that today or tomorrow at the latest. Then, before the ten days is up, send them a fax saying you've changed your mind. I use faxes because you get a fax cover sheet confirming delivery. If you send an email they'll deny receiving it, and if you send regular mail they'll come up with some bullshit story about it getting lost or given to the wrong person.
abc / June 15, 2012 at 03:25 pm
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I've gone to the Thornhill branch for years and never had a problem. By far the best gym I've ever been to. The secret, if there is one, is to pay upfront in one shot. Of course, that means you'll actually have to go for a year, but if your motivation for attending a gym is a promotional offer, maybe you shouldn't be there in the first place. Honestly, go for walks, jog or ride your bike instead. If they balk at your offer to pay up front, tell 'em the Y or York U will be happy to take your money. Just be determined and firm (and polite) no matter what they try and eventually they'll accept your terms.

Oh and nobody really needs a personal trainer. There are enough books and websites devoted to fitness with which you can educate yourself. You're not attempting Olympic gold here.
NEW / June 19, 2012 at 06:47 pm
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I have a memebership at Extreme Fitness at the Cedabrae Location. Its impossible to get a hold of Antonio Direct of the Trainers. I went thursday at 6, reception said leave ur name and number and he'll call u back on Friday. No call Friday. Left voicemail Monday. No call. Left voicemail TUesday no call. Already they charged my credit card 205.92. I already told him and faxed him a copy that I wanted to cancel yet they still charged me. Im going tommorow and giving them a piece of my mind for this. Does anyone have any suggestions for me please help.
James / June 20, 2012 at 02:11 pm
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NEW, see my comments above 'If you gave them a credit card, pay the card off and cancel it IMMEDIATELY. Do not get another card from the same issuer. If you let them use automatic withdrawal, go IMMEDIATELY to your branch and change the account number. Do that today or tomorrow at the latest. Then, before the ten days is up, send them a fax saying you've changed your mind. I use faxes because you get a fax cover sheet confirming delivery. If you send an email they'll deny receiving it, and if you send regular mail they'll come up with some bullshit story about it getting lost or given to the wrong person.' Also, keep records of all your efforts. I made sure to use my cell so that I had a record of my calls.
Anonymous replying to a comment from Carla / June 20, 2012 at 02:57 pm
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Carla, did u get a cancellation from them? I am in a similar situation as you are..They said its cancelled but after all this comments I dont know
Anonymous replying to a comment from Amanda / June 20, 2012 at 02:58 pm
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Amanda , did yoiu receive your refund? I am waiting for mine now
Jamie / June 21, 2012 at 02:08 pm
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Extreme Fitness has just fired their CEO James Solomon, and CFO David Bell.

Falconhead Capital which owns Extreme Fitness brought these 2 useless executives from New York on 5 years ago. James Solomon, and David Bell came over from Crunch fitness after running Crunch into Bankruptcy.
After 5 years of incompetence they have been terminated, but to late to save Extreme Fitness as their next step is to declare bankruptcy which will happen within the next 6 months.

BYE BYE Extreme Fitness the witch is dead
Remi / June 21, 2012 at 05:10 pm
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They have extremely disgusting sales tactics at their Dunfield (Yonge & Eglinton) location.

In my case, they had a guy named Alex, very beefy, who was pushing me into a multi-thousand dollars personal training contract, no matter what your needs are. They will typically have two gym members sitting you in one of their small interview room pushing you for the sale for up to an hour. They will use trick terms, like "bi-weekly" rather than monthly or total payment, just to make you swallow the pill more easily.

I was so appalled at their way of doing things that I went off the gym and faxed them my cancelation notice. After asking for a refund for my downpayment twice, I finally gave up given the corporate wall that the gym employees must face themselves.

I really hope this gym goes into bankruptcy, especially with all the money spent mailing me these absurd flyers every week.
Me replying to a comment from Remi / June 22, 2012 at 06:51 pm
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Remi, I am also waiting for my refund. Check carefully if you cancelled within the 10 days Ontaio law gives as it is your right to get that refund. If you did and they havent given you a refund, you can file a complaint in the Ministry of Consumer Services. If you have enough proof of rightful cancellation, they will take over your case on your behalf.
abc replying to a comment from Remi / June 23, 2012 at 03:53 pm
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I apologize if this comes across as condescending or snarky; it definitely is not intended in that way. But thousands in personal training fees? Are you serious? I've recently moved into midtown Toronto and have been looking for a gym. Thus far, I've been to six, including Goodlife and Extreme. NOT ONE has even brought up personal training, except in passing, as in some variation of "oh, we also have personal training if you're interested." I always answer, "no I'm not" and they don't say another word.

And having you in a room for an hour?? The longest I've sat with a sales person is maybe three minutes. They do their spiel and I say something like "I'll get back to you" and that's it.


Remy / June 23, 2012 at 11:57 pm
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abc: looks like someone else shared the same experience as me.

http://trueler.com/2010/11/09/extreme-fitness-personal-training-rip-off/

James / June 24, 2012 at 12:37 pm
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'Extreme Fitness has just fired their CEO James Solomon, and CFO David Bell.'

What SHOULD happen is that they are prosecuted for committing a fraud against the public. Then shut this scam joint down.
James / June 24, 2012 at 12:47 pm
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BTW, Jamie, do you have a link?
abc replying to a comment from Remy / June 25, 2012 at 02:13 pm
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Remy: I don't doubt your situation. I'm just wondering why many see to be experiencing these difficulties while I am not :) (Incidentally, my wife cancelled her Extreme membership with no hasseles)

As for the fitness test -- my non-profit, subsidized workplace gym required one as well. They said it was for insurance reasons and in their case, I believe it. But, yeah, it defintely can be used as a sales tool. On the other hand, any conscientious gym/trainer/coach has to know your goals. Training to lose a few pounds and tone up is completely different from training to be a competitive bodybuilder or fitness model which in turn is completely different from training for sheer strength, for example.
carra replying to a comment from Larry