Fashion Stores
Trove

Trove stocks chic yet wearable clothing, shoes, boots, purses, jewellery, hosiery and shawls from a wide range of local and international designers. They also have a great selection of greeting cards and gift items.

Trove stocks chic yet wearable clothing, shoes, boots, purses, jewellery, hosiery and shawls from a wide range of local and international designers. They also have a great selection of greeting cards and gift items.
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Anyway - I wore the shoes in the house and realized they just were too small. I try to return them and Emily the manager at the Bathurst location basically tells me I'm an idiot for buying shoes that don't fit, and she's sorry I didn't 'hear' that they only do exchanges.
I tell her there's no shoe is her store that fits me and she tells me I should use my $180 credit to buy a bag or scarf!!!!
She also won't contact the owners for me or let me use the shop phone to call the owners because 'we're busy'. Terrible service! Terrible policy. IS this even legal?
I have a call into the owners who apparently work out of the Bloor street store. I got one sympathetic person on the line, haven't heard back for 2 days and left another message with a woman who says there's no record of my first message!
Is this store really so desperate they need to force people to make exchanges? And even if they are don't they have the ability to use discretion in cases where their current stock is not going to satisfy the customer?
Well, as for the exchange, well, if they dont have the shoe in your size dont buy it(?) and exchange only is extremely commun...