Fashion Stores
Oliver Jewellery
Oliver Jewellery is somewhat notorious for their endless TV commercials starring owner and "Cashman" Russell Oliver. Do you have gold or jewellery to sell? He'll give you cash!
OCAD in black and white.
By Miriam Olszewski.
Wednesday, June 19, 2013
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Partly Cloudy 11°C
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Other Cities: Montreal
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I recently visited Oliver's Jeweler located on Eglinton Ave. Toronto.
I went in with diamond gold ring. I believe the person I initally spoke to was Oliver's son. It was one of the worst customer service moments I have ever experienced in my life.
Not only was I extremely rushed and spoken down to but when I asked how much they would pay me I was told that I had to tell them how much I wanted.
When I told the guy the ring was a gift and I did not know the value, he refused to give me a price. He mockingly said to me "how much do you think the diamond is worth" and I told him I am not the expert and do not know the value of diamonds where as he replied "the value is how much it means to you". He again said "how much do you want" and I replied sarcasticly, "fine, $10,000" and he said "I will give you $200" and proceeded to go to the back area and talk about me with his colleagues (I could see and hear in).
During this time a woman walked in and the same d-bag came out and said to her "It's worth $1000, I'll give you $900". I asked said d-bag why he could give her an estimate and not me (at this point i was fuming).
Suddenly Oliver popped out (I believe he heard most of this discussion) of the back and asked if "anyone wanted to be on tv for an interview with (can't remember the channel)" ...he then looked at me and asked if I wanted to do it. I told him I didn't think he wanted someone pissed off to do the interview. He asked me why. I told him. He did not apologize on behalf of his employee (or possibly son) being beyond rude and cocky to me. He made a passive aggressive comment insinuating that I am stupid. And H
he simply told me to have it appraised and come back.
I proceeded to go across the street to another "pawn" shop. The woman there was very curteous, friendly and informative. She evacluated my piece, gave me an approximate amount she would offer and even recommended I wait to sell because Diamonds are not worth much right now.
I will NEVER go back to Oliver's. EVER.
I thought that was fair, i expected less but was pleased.
I didnt see stuff for sale though pretty sure he just buys.
its not an A+ experience but pretty darn good
G.
Take my jewellery and don't pay me for it after asking me how much I was wanting for it.
Glad you can take people's stuff and NOT follow thru on anything you promise. I was leary about you guys but i tried to give you the benefit of a doubt. Needed that money you promised.
Thanks for NOTHING.