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Fashion Stores

Lileo

Rating: 1.7/5 (18 votes)

Posted by Staff / Reviewed on December 15, 2007

17 Comments

Lileo
Lileo, a high end fashion store in the Distillery District, sells designer jeans, sneakers, shirts and outerwear for men and women.

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17 Comments

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Brigida Brito / September 10, 2008 at 04:10 pm
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Amazing that the co-owner can be just so rude and has no tactic with people at all. He is talking to people who are ready to spend over $200 on a pair of Jeans. I bought a pair of Jeans and needed to change it to a size bigger and he would not do it at all. Even worst he had it in stock! Now I am stuck with a pair of Jeans and straight to garbage! NEVER EVER AGAIN!
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Syd Beder / September 22, 2008 at 03:20 pm
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Unfortunately this person has not devulged either the jeans were bought on sale and were informed at the time of purchase they were final sale or the jeans had been worn and we would not feel right selling a pre worn clothing article. Our return policy is very much in line with the other top small boutique stores in Toronto. We are very clear about our policy at the time of purchase. Unfortunately for some this is not good enough...
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Tomek replying to a comment from Syd Beder / June 16, 2009 at 11:43 am
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I just got off the phone with the co-owner inquiring about a pair of jeans and I was told that store policy dictates he can't tell me the price over the phone. I told him I'm in Korea, and I need to send a friend to pick up the jeans, so could he pleas give me a ballpark figure at least. His response, "I don't care if you're in Alaska, I can't tell you."

Hey genius, do you realize that Korea is farther from your shop than Alaska? Great professional service, I'm going to Over the Rainbow.
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anon / July 8, 2009 at 08:55 pm
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I had the worst experience of my shopping-life here. The owner was beyond rude when I tried to exchange a garment that was ripped when I bought it. Its too bad that a store with such lovely clothing has such a terrible customer service approach. I will never go back, and that is too bad.
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Challenged Customer / August 13, 2009 at 10:42 am
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I can't believe this store still has customers.

This past weekend there was a mandatory donation policy, if you didn't have a CASH donation you weren't allowed in.

Great policy for a hot day!

I had a mere hour without my kids in order to shop, had my credit cards but no cash. They would not let me in!

Owner (who sounds like an arrogant a$$) repoied via email that they like to "challenge" customers - get a grasp on reality. Customers are your lifeblood, if your asking for help in supporting charity, do it at the checkouts, not the front door!

Your a shop, not a gallery!
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Frank / August 18, 2009 at 12:49 pm
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I recently purchased an over-sized fashion/photo book at Lileo (along with a few other items). The price was CLEARLY marked at $238 CAD, altough I was charged $285 CAD (a 20% difference). When I questioned the staff, I was told that I was charged the price in the store's computer (and given the inferred "too bad, we're closing for the day"). I contacted the store's co-owner the next day and was told she'd look into it immediately. That was a month ago, and after repeated attempts to contact the owner, I've had no replies or attempts at resolution.

This shows Lileo's blantant disregard for consumer pricing legislation and complete lack of customer service.

I will never shop there again and I urge others to do the same. There are lots of retailers who want and appreciate your business. SHOP ELSEWHERE !!!!!!!
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Gallileo / December 5, 2009 at 01:38 am
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Im visiting the distillerydistrict for shopping tomorow but that store, Lileo which is one of the shops there, must be really bad in service. After looking at some feedbacks here, Im not going there hahah..
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Arlene Pastor replying to a comment from Brigida Brito / July 7, 2010 at 09:20 pm
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Owner and buyer of Lileo if we have affended anyone please do not be shy I would love to treat you to a delicous protein shake. Lileo is my passion people come first. I am honoured to be not only in the Distillery but to have each of you shop in my store. Thank you for making my dream and passion come true. xoxo Arlene Pastor
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the burgermeister / July 9, 2010 at 12:24 am
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wow, it only took 2 years for this store to respond to all the customer complaints???
their business must be suffering. how can they afford to give away hundreds of protein shakes?
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Jor / September 3, 2010 at 08:42 am
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For the poor service they provide, they're waaay too overpriced. If you love Current/Elliott as much as I do, I recommend that you shop online @ shopbop.com (+ free shipping) for reasonably priced designer jeans. Lileo's Current Elliott stock is amazingly overpriced, even when they're on sale. I bought a pair of Current/Elliott's for $376 and another pair on sale for over $200! To avoid ridiculous prices at Lileo, please visit Shopbop.com!
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picard102 / September 23, 2010 at 09:32 pm
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Whoever runs their twitter account is quite the douche as well.
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Mj myi / October 20, 2010 at 07:47 pm
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OMG i went to the distillery for a class photography trip and took a look in Lileo luv their clothing beautiful everything I want but like all of you guys said how can anyone shop in that place way to overpriced for a graphic simple simple tee 300 or more and their jackets a grand give me a break also the store owner a douche bag poor customer service all i have to say the that place will always be in business cuzz there stuff are great but never will that owner have a smile or a bye, thank u from a customer for all i know he needs to get laid.
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Dee / November 1, 2010 at 06:46 pm
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I used to work at this store and I tell you 2 things: first - if you don't have the money - go and waste your time at Yorkdale Mall. Count your time spent on shopping in a mall and money spent on junk food in food-court - after a long search with all the noise and crowds. And you will see another $100 of your labor right there! Second - yes $300 for a tee - is over-priced. But who said it was made for you? Who said Mercedes is for you? Who said $700 Iphone is for you? Reasonable? But you want one, aren't you? So don't be pissed of about it. Just walk away with no anger...Service? Most of the fashion boutiques won't do refunds, especially on sale. Common - that's what sale is about! (unless you are buying mass-market Canadian Tire products from China) Store credits - yes. But why no refunds on regular items? Because there are too many fashion photographers abusing stores by buying clothes for a photo-shoot and returning it next day and this is extra labor to serve such a customer + garment wear. And this is just an example! So don't be spoiled - nobody gonna lick your ass for your money - YOU are the one, who hooked on fashion and wants to look cool in front of your friends by putting fancy clothes and having a cool cell-phone. Think about it and spend your time wisely.
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Mr Tarkanian / April 15, 2011 at 10:55 am
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Dee, WTF are you saying? You need to proof read your reply if you want to be taken seriously...c'mon, it's just English.

Lileo, I got no problem with how you run your business. Except I would like to be able to buy JeanShop jeans for the price of Levi's. . . . ;P
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gloria w. / October 7, 2011 at 12:56 am
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The owner "Sid" is all about customer service to people whom he believes have $$$ - otherwise he doesn't give you time of the day. He is super fake - apparently according to him everything in the store is a "killer". Come on, really.
The store has nice stuff with sub-par customer service.
Merchandise 7/10
Customer service 2/10
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kd / October 21, 2011 at 09:12 am
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I brought my friend from Los Angeles here to shop, she wanted to buy cool jeans and had lots of cash to spend. I thought Lileo would be the place for expensive jeans.

I was so embarassed for taking my friend there when the woman/manager/owner followed my friend around like CIA, implying that she thought my friend might shoplift or something and she actually asked us not to touch the clothes!!!! (little did she know that my friend would've easily dropped 1K in that shop if the owner had not been such a rude, pathetic nut) that it was humilating and we commented on this to the woman who snipped back at us. We left.

Obviously the owner didn't remember me- I'd bought several things there, and she did not recognise the $400. cashmere wrap that I was wearing which I had bought ther from her!, Real Customer Service- NOT!!!! just Rude Greedy Illmannered.
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Asia / January 24, 2012 at 05:21 pm
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I am shocked to hear all of these negative comments about Lileo. Lileo is one of the first boutiques I discovered in Toronto when I was not living here yet and it continues to be one that I regularly visit. I have bought very little there over the years, I go in looking grubby straight off of work or on grossly hot summer days and I have never had anyone be rude to me. Infact, I emailed Syd over the Christmas holidays to inquire about a product that they did not carry but he had mentioned in a past conversation, and he was more than helpful with assisting me in locating this product despite the fact that it was in no way benefiting Lileo. I love the boutique and dream of the day when I can spend more there.
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Location and Contact Details

55 Mill Street #35 (Get Directions)
416.413.1410
Distillery District
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Men's and Women's Clothing

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