Lileo
55 Mill Street #35 
Website
Phone: 416.413.1410
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Lileo, a high end fashion store in the Distillery District, sells designer jeans, sneakers, shirts and outerwear for men and women.
Comments (6)
Amazing that the co-owner can be just so rude and has no tactic with people at all. He is talking to people who are ready to spend over $200 on a pair of Jeans. I bought a pair of Jeans and needed to change it to a size bigger and he would not do it at all. Even worst he had it in stock! Now I am stuck with a pair of Jeans and straight to garbage! NEVER EVER AGAIN!
Unfortunately this person has not devulged either the jeans were bought on sale and were informed at the time of purchase they were final sale or the jeans had been worn and we would not feel right selling a pre worn clothing article. Our return policy is very much in line with the other top small boutique stores in Toronto. We are very clear about our policy at the time of purchase. Unfortunately for some this is not good enough...
I just got off the phone with the co-owner inquiring about a pair of jeans and I was told that store policy dictates he can't tell me the price over the phone. I told him I'm in Korea, and I need to send a friend to pick up the jeans, so could he pleas give me a ballpark figure at least. His response, "I don't care if you're in Alaska, I can't tell you."
Hey genius, do you realize that Korea is farther from your shop than Alaska? Great professional service, I'm going to Over the Rainbow.
I had the worst experience of my shopping-life here. The owner was beyond rude when I tried to exchange a garment that was ripped when I bought it. Its too bad that a store with such lovely clothing has such a terrible customer service approach. I will never go back, and that is too bad.
I can't believe this store still has customers.
This past weekend there was a mandatory donation policy, if you didn't have a CASH donation you weren't allowed in.
Great policy for a hot day!
I had a mere hour without my kids in order to shop, had my credit cards but no cash. They would not let me in!
Owner (who sounds like an arrogant a$$) repoied via email that they like to "challenge" customers - get a grasp on reality. Customers are your lifeblood, if your asking for help in supporting charity, do it at the checkouts, not the front door!
Your a shop, not a gallery!
I recently purchased an over-sized fashion/photo book at Lileo (along with a few other items). The price was CLEARLY marked at $238 CAD, altough I was charged $285 CAD (a 20% difference). When I questioned the staff, I was told that I was charged the price in the store's computer (and given the inferred "too bad, we're closing for the day"). I contacted the store's co-owner the next day and was told she'd look into it immediately. That was a month ago, and after repeated attempts to contact the owner, I've had no replies or attempts at resolution.
This shows Lileo's blantant disregard for consumer pricing legislation and complete lack of customer service.
I will never shop there again and I urge others to do the same. There are lots of retailers who want and appreciate your business. SHOP ELSEWHERE !!!!!!!
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