Fashion Stores
Lileo
Lileo, a high end fashion store in the Distillery District, sells designer jeans, sneakers, shirts and outerwear for men and women.
The Old Mill subway station.
By Harsh.
Wednesday, May 22, 2013
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Heavy Rain Shower 21°C
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Discussion
31 Comments
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Hey genius, do you realize that Korea is farther from your shop than Alaska? Great professional service, I'm going to Over the Rainbow.
This past weekend there was a mandatory donation policy, if you didn't have a CASH donation you weren't allowed in.
Great policy for a hot day!
I had a mere hour without my kids in order to shop, had my credit cards but no cash. They would not let me in!
Owner (who sounds like an arrogant a$$) repoied via email that they like to "challenge" customers - get a grasp on reality. Customers are your lifeblood, if your asking for help in supporting charity, do it at the checkouts, not the front door!
Your a shop, not a gallery!
This shows Lileo's blantant disregard for consumer pricing legislation and complete lack of customer service.
I will never shop there again and I urge others to do the same. There are lots of retailers who want and appreciate your business. SHOP ELSEWHERE !!!!!!!
their business must be suffering. how can they afford to give away hundreds of protein shakes?
Lileo, I got no problem with how you run your business. Except I would like to be able to buy JeanShop jeans for the price of Levi's. . . . ;P
The store has nice stuff with sub-par customer service.
Merchandise 7/10
Customer service 2/10
I was so embarassed for taking my friend there when the woman/manager/owner followed my friend around like CIA, implying that she thought my friend might shoplift or something and she actually asked us not to touch the clothes!!!! (little did she know that my friend would've easily dropped 1K in that shop if the owner had not been such a rude, pathetic nut) that it was humilating and we commented on this to the woman who snipped back at us. We left.
Obviously the owner didn't remember me- I'd bought several things there, and she did not recognise the $400. cashmere wrap that I was wearing which I had bought ther from her!, Real Customer Service- NOT!!!! just Rude Greedy Illmannered.
I can't wait for the day when someone opens a competing shop. They'll really show him a thing or two about relative worth of products.
Retailers should not be scrutinized for adhering to suggested retail prices set by the vendors that they choose to carry. If you do not want plaid shirts that are upwards of $200 then shop elsewhere.
They are an embarassement to the Distillery District and a contradiction to the image of Toronto as an accepting multicultural city.
For Shame.
You must have done something to make it impossible to be taken seriously as a potential customer.
To compare a $690 "lumberjack" shirt, to a mere $30 Hollister shirt, is a complete and utter embarrassment and joke. If a price is clearly stated on a tag, then I'm pretty sure it's unnecessary to ask already answered questions. Sorry my dear, but that is sidling. And yes, he was comparing the richness, and gorgeous Japanese cotton to that of a fine wine, that's special and vintage. Only "tasted" on special occasions.
In addition to the other nescient individual who claimed the owners to be "racist," Audrey "Drake" Graham whom is a loyal customer, signed their wall saying "Organic cotton from Japan, is better than sex with Angelina Jolie".... so maybe that's a better comparison to all who can't seem to understand why a plaid is sold for $690. But at the same time, if Angelina Jolie, and a vintage wine is too opulent for you... then maybe Hollister, Pabst Blue Ribbon Beer, and Paris Hilton are more up your alley.
To the person who suggests shopping on ShopBop as an alternative, is clearly not well versed in the subject of buying for a store-- NO KIDDING. Current/Elliott is brand from the USA. When retail stores get orders from international companies they A. Have a retail price to sell their pieces at actually created by the brand themselves (To answer the person who was charged 47 more dollars on a book they purchased. As well, there's something called HST. Lileo isn't the only store who enforces that) B. In Canada, stores have to mark products up, why do you think shopping in the USA is so much cheaper?
All the disrespectful comments are coming from people who are unknowledgeable when it comes to any aspect of fashion or what it means to own a store with expensive, beautiful things. The owner's would never assume people are going to come in and spend thousands of dollars, they're cautious of their merchandise, and more than likely were trying to give you a hand or answer any questions.
Syd and Arlene are both such lovely individuals, inside and out. No one should make such a snarky judgement about someone you've exchanged maybe 10 words with. I've witnessed all of you "type" such rude and disgraceful things, however, I'm still not judging any of your personalities. Though, it is quite sad that you have to sit behind your computers, instead of having the guts to address your problems by word of mouth. If any of you had the courtesy to maybe have a conversation with one of the owners in the time, and ask "why?", I'm confident they would've gladly and politely explained any miscommunication there might've been.
Syd and Arlene are two of the most passionate, loving, selfless people I've met. If more people in the industry were like them, it would take a big upturn for the better. Let alone, if there were more people in the world like them. They're constantly donating their time and energy into helping the world, whether its socially, or environmentally, they're amazing humanitarians who have the best damn style I know.
So, to the people reading these comments and trying to decide if Lileo is a good store to stop by if you're visiting Toronto, or even just live here.. go in and see for yourself. Syd and Arlene are wonderful, and their store is breathtaking. (They also have some pretty cute puppies!!!)
Thanks for everything Syd and Arlene! Will be back ASAP!
I highly recommend to the peoples whom are just window shopping should thanks & not to complain about the prices or the owners' customer services of this shop. It is because they are nice & work hard enough to have their shop open seven days a week for all of us to kill times whenever we are in the area. Please do consider for the owners' hard work to make a living just like us, it is because they have to pay their overheads at the end of each month.
Also, in case if you do buy clothes at this place or elsewhere, it is your responsible to make sure you understand all of the return & exchange policies and if you do not want to be follow around by the owners, staffs...etc, just leave all your bags at the front counter if you have one before you begin your shopping. Life is already complicated, why makes your shopping day or the other more miserable right??.
A female staff member was very rude to us for no reason other than possibly the way we looked. Needless to say we won't be back.
30 seconds later Syd came out and told us that we "were asked to leave, so get out." When one of the group mentioned that we just asked to stand away from the door he said "this is private property so get the F--- out."
In 1 minute we would have moved on anyway and now there's 20 people who will never step foot in that store and a tour guide who will probably skip this stop in the future.
I think anyone who has been to the other 'boutiques' in Toronto should expect a certain kind of service (or lack of).
I wont be returning here because Syd was very rude to my mother who I was buying a jacket for. She tried on a jacket and attempted to put it back on a hanger, but it dropped onto the floor (We were buying it though). I picked it up and starting to walk over to the cash and Syd stepped into my path right when I was at the desk. He grabbed the jacket from my arm and starting to walk sternly back to the hanger! I told him that we were taking it and he stated, "of course you dropped it on the floor, you have no choice!" He then put it back on the hanger and walked off to hug a soccer mom who came in with her daughters...
GTFO!... I walked up the cash and told the lady I was going to buy the jacket, but not anymore. She seemed embarassed, but couldnt really say anything. We found the same jacket at another place in Yorkville.