Thursday, April 17, 2014Partly Cloudy 0°C
Fashion Stores

The Brow House

Posted by Robyn Urback / Posted on February 11, 2011

The Brow HouseThe Brow House is all about making you look good--from the lower lids up, that is. As its name suggests, The Brow House offers an array of services to get your eyebrows in tip-top shape. Pun intended.

"People underestimate the power of the perfect brow," the salon manager tells me. "But a subtle change can make a real difference. Someone might say to you, 'Oh, you look so good; did you change your hair, new clothes?' Not realizing that your brows can change your whole appearance."

The Brow HouseMakeup artist Kira Thompson conceived the idea for The Brow House six years ago. She opened a small shop at Dundas and Logan before moving here to Leslieville, on Queen Street a few blocks east of Jones, about a year ago. Since then, business has been booming for the eyebrow salon, which believes itself to be the only place in Toronto "dedicated solely to the perfection of the eyebrow."

The Brow HouseThe space is modest, with four lipstick-red salon chairs facing mirrors at the front. There's some space in the back for waxing (The Brow House recently hired a fully certified esthetician) and that's about it. Nevertheless, the team is serious about what they do.

The Brow House"We see a lot of young girls who come in who have been over-tweezing," one of the eyebrow designers tells me. "As well as women with misplaced arches, brows that are overly rounded, with not enough of an arch, or no arch at all." I suddenly find myself feeling a little self-conscious. "So when they come for a brow consultation, there's usually a growing out period before we can take the next step."

The Brow HouseThat next step ($25) usually involves correcting the shape with tweezing, since the method can be more precise than waxing. However, waxing is used to clean up larger areas. Regulars tend to come in every three to four weeks for general maintenance, as well as treatments including brow and lash tinting ($25), lash perm ($65) and eye lift treatment ($30). As well as helping you to correct the shape of your brows, the team at The Brow House also offers personalized eye makeup tutorials ($35) and various other waxing services.

The Brow HousePhotos by Dennis Marciniak

Discussion

24 Comments

mandy / February 12, 2011 at 09:47 pm
user-pic
I will have to say that the brow house is a god sent! I've had only good experiences coming here, before that I was attempting to do them myself which was't a good idea. I ended up having overly tweezed arched brows which made me look like I was constanly surprised (something a lot of women have and desparately need to correct). All the girls know what they are doing and thier awesome at it! They expain everything to you step by step so you have a clear vision of the out come your going to have. $25 bucks for brows.... well you get what you pay for... so worth it to me!
Samm / February 12, 2011 at 10:06 pm
user-pic
$25 for an eyebrow appointment? How much better is it than eyebrow threading. Threading is 3 dollars and in my opinion it looks great.
Binky2001 / February 12, 2011 at 11:57 pm
user-pic
@Samm, where do you go for $3 eyebrow threading. Personally I would never ever have someone wax my eyebrows, but threading is hard to find in the city.

Any recommendations?
boop / February 13, 2011 at 02:21 am
user-pic
$25 is way too steep a price to just get your eyebrows done, considering most places do it for $5-$8. For that price you can buy Tweezerman tweezers and just do your own brows for the rest of your life. Such a rip off!!
Dora / February 13, 2011 at 11:25 am
user-pic
Love the Brow House! It's always a treat to get my brows done there...agreed with the that last comment, the $7 experience and the $25 dollar experience is not the same at ALL. As the saying goes, you get what you pay for.
DeeAnn / February 13, 2011 at 12:57 pm
user-pic
You know it takes a long time to find the right fit -- for anything, the right jeans, the right hair stylist, etc. So when you find it, you keep it! And finding the Brow House has been heaven sent! I'm a busy professional and travel from New York to Toronto for business often and need experiences that are comparable to New York; and I've found that in the Brow House. The owner and staff are extremely friendly, knowledgeable and professional and customer service/satisfaction is their number one goal. I've had my brows shaped there several times by the owner and staff and their # 1 concern was that I was happy with the experience. In fact, on my first visit to the Brow House, the owner went out of her way to thank me for choosing the Brow House and she inquired whether I enjoyed my experience, etc. And each and every time I've come back to the Brow House, that level of service has been consistent. So needless to say I'm quite surprised by the first three comments as that seems unbecoming of the staff and owner. The Brow House is my #1 brow destination when I'm visiting Toronto - I wish they had it in NYC! It's so worth $25...and in fact, I'd pay more :-)
Amanni replying to a comment from Go to Benefit / February 13, 2011 at 10:21 pm
user-pic
Never been to the Brow House, but I met Kira the Owner last summer. She gave me her card and I have yet to check it out. What struck me was how passionate she spoke about teaching women how to take care of their own brows between visits. There is nothing wrong with doing your own brows and trying to save money (not so sure about the 3 dollar thing) but I do see she's an honest business owner who loves to help beautify the ladies. People can learn to do their own brows but I think it's fare to get a professional to define/reshape a new look a few times a year. willing to check it out...
YC / February 14, 2011 at 01:34 am
user-pic
Can anyone recommend a place for men?

I used to be able to do my own eyebrows but for the past few years anytime I try to fix them myself I just make them worse. I used to go to Venus Nails And Esthetics but the lady would shape my eyebrows and take way too much off. I tried a few other places and they were better but I still haven't found a place that can properly wax/pluck men's eyebrows.

I'm looking for someone who knows how to properly wax/pluck while avoiding my eye brows from being arched and only a few cm thick.

I wouldn't mind paying upwards of $50 if I knew they were experienced in dealing with men's eyebrows.

Thanks in advance.
BM replying to a comment from YC / February 14, 2011 at 07:54 am
user-pic
Hey YC,
The Brow House does mens brows. I had the same fear about being 'too done' but that was not a problem at all. Very good at it.
Sharon / February 14, 2011 at 10:18 am
user-pic
Interesting comments. I've been going to the brow house since it opened on Dundas. The service was great from day one and continues to this day. I always get the same consistent shape that I can manage myself for weeks. Upsell or suggestions? I like that the staff are always educating me on new products to make my life easier. Blogs are great but you do have to take some comments with a grain of salt. I suggest reserving judgement until you try the Brow House for yourself.
Laura / February 14, 2011 at 11:27 am
user-pic
I went to the Brow House for the first time this week. It made such a wonderful impression on me that I had to drop a quick note to say thank you. Kira, your easy going mannerism help me to relax. Your knowledge and professionalism gave me the confidence that you would do a great job, and you did. I went out for coffee later that day and my girlfriend noticed my brows. I’m sure you will be hearing from her too.

Thank you!
Raven / February 14, 2011 at 01:06 pm
user-pic
Been there once, won't be back. Felt the service (including complimentary tea (tea leaves from the tea shop next door)) were overrrated and the whole thing was far too expensive for what it was.

Go north to Gerrard and east a bit to Little India -- I prefer the eyebrow threading -- fast, efficient and CHEAP.
Amrita / February 18, 2011 at 10:47 am
user-pic
I've been going to the Brow House since the first year it opened. Kira, the owner, definitely knows a lot about brow shaping and I have gone to Doreen and Ellie as well and my brows look great. In terms of price, I think you get what you pay for. These guys know what they are doing. I wouldn't go to a place that charges $3-$5.
Jilly / April 24, 2011 at 06:54 pm
user-pic
I used to go to The Brow House once a month and even though it is expensive, I didn't have a problem with paying for great service with Ellie. Recently, I was informed that she had left and it appears as though they have had a major staff overhaul. The present staff are rude and impatient. I will no longer be recommending The Brow House.
Suzie / October 4, 2011 at 03:39 pm
user-pic
Have been here a few times, so far i haven't seen much improvement in my eyebrows. I also find the service to be lack luster, they don't ask you who you'd like to see when you call in, no real information about who to see for what. I bought a package so I'm locked in for a bit but after it's done I won't be back.

I second Bombay brow house in Vancouver they are great!! excited to hear they are coming east!
Tania / October 17, 2011 at 11:11 pm
user-pic
It takes some sense of adventure to try a new place when it has so many mixed comments but as I really needed help with my sparse eyebrows I thought I had nothing to loose so I called, made an appointment and went to check them out.
The staff was cordial and I guess I was lucky to get Vanessa as she is the only one being mentioned here but I didn't want to ask for her.
I'll admit that at first I wasn't really impressed until I got home and filled them with makeup as she said I should and that's when I saw the difference. Man, I saw the difference! I think Vanessa did a great job with the shape and now I can see what I was doing wrong.
And she didn't try to push any of the products they have which was one of my biggest concerns, she got a lot of brownie points for that.
I have no idea why this place is getting such bad comments but I'll give them that the comments about friends noticing/commenting about the eyebrows right away do seem a bit over the top as well.
So long story short is it pricey? Yes. Is it worthy? Well, I know I am going back so it is really up to you to decide.
Kanika / November 21, 2011 at 09:33 am
user-pic
After reading these reviews, I wasn't sure what to expect!

I had an appointment last Friday and it was AWESOME! I had to grow my eyebrows for 3 months after what the last person did to them! I'm happy to report I have the best eyebrows I've ever had! Yes, it's a little expensive...but worth it! Vanessa took her time to talk about what would work best with my face shape. She also gave me some tips on shading them in. Honestly, If you're interested, just go in and try for yourself. You'll be happy you did.
Caroline / January 6, 2012 at 08:51 pm
user-pic
I made my first appointment last month after growing tired of an extended makeup regiment thanks to my pale eyebrows. Unfortunately I arrived at my appointment an hour early (my mistake) but the receptionist assured me that I could get in early if any other clients were late for their appointments.
I say back and gladly waited.
And waited
And watched two people walk in off the street, only to be served/plucked before me. In that time I also had the unfortunate pleasure of listening to an aesthetician berate the recpetionist about her schedule, infront of 5 clients. She also went on to complain about her colleague to her client.
By the time the second walk-in passed me by I was done for good. Thanks for nothing Brow House. I won't be back and I'll be sure to share my opinion with others.

In reading the first few negative comments I have to agree that the time I sat and observed the staff, there was an air of arrogance. It makes me wonder how someone who went to an aesthetics school can come to feel so superior. I went to school with lawyers who have less to prove. Get over yourselves. Seriously.
Moe / July 24, 2012 at 12:54 pm
user-pic
You look like a great place! My daughter has been going to an aesthetics school and is really excited to start working at a place like this when she graduates. She still has two years to go though, so I think that she is jumping the gun a little bit, but I am glad that she is going into something that she is really passionate about.
Karen / December 19, 2012 at 10:39 am
user-pic
Unfortunately, I didn't get a chance to even try Brow House. Walked into their Scollard location. 2 women sitting at front behind reception desk. Week before Christmas. You'd think place would be buzzing. Not one person was in there. You could hear a pin drop. I asked if they could shape and clean up my brows. I've been doing this for 30 years. They may want to stretch out an appt but it would really only take 10-15 minutes for someone experienced. One girl said, sorry, we are fully booked. Where? Who? No one was in the store!!!
So as a potential customer, here's what I took from this experience:

1. You obviously are not hungry enough for my business. (Which is fine, your choice to do that)

2. If owner is reading this, you should really train staff to accommodate walk-ins as well as regulars whenever possible--your walk-ins could very well become regulars and you will find that you will NEED walk-ins to survive your business

3. If that WAS the owner I spoke to you then you need to Google "customer service" and "how to attract customers" because you are atrocious at receiving new clients.

4. Too many options in this great city to settle for service and attitude like this--I say attitude but they weren't rude--they were actually extremely polite declining my potentially years of being their customer as well as hundreds of dollars over time.

Merry Christmas.
Noelle / May 4, 2013 at 08:13 pm
user-pic
I'm going to have to agree with Karen and Caroline. I tried going there for 3 months at most. I personally didn't think it was a friendly environment at all. I always ended up spending $70-150.00 for my brows each time I went too. There was definitely a lot of favouritism towards clients going on. Again, I strongly agree with Caroline. I'm in the legal industry and I think The Brow House should calm it down with their arrogance.
ann / June 5, 2013 at 04:58 pm
user-pic
I have been going to the Brow House for the past 3 years. I have found the place to be super uncomfortable and only continued to go because of my designer Vanessa. She was wonderful!
I get the feeling, the owner Kira is a piece of work(every time she is in the place has a weird vibe)-anyone who would let someone as talented as Vanessa leave, is clearly out of their mind!
No Vanessa=one less customer.
Astrid / October 4, 2013 at 07:22 am
user-pic
A motivating discussion is definitely worth comment. I think that you need tto publish more on this issue,
it might not bbe a taboo matter but typically
people do nott discuss thes subjects. To the next!
Best wishes!!
Jess / April 11, 2014 at 03:24 pm
user-pic
I will definitely try this place for a consultation based on the good experiences. However, culturally speaking, I think that this place would not be ideal for a girl like me who is of North East Indian background. Our hair growth is quick! It grows not only fast but thick.
It would be very expensive to do this every two weeks.

I can get my eyebrows threaded for $3, upper lips waxed $2 every two weeks consistently to get a good clean up.

So this isn't ideal for everyone. Its great to get an introduction and get your ideal shape made but not to keep up for maintence if you have high hair growth.

Add a Comment

Search

Find a Fashion Store

Or use the options below to assist you in locating a Fashion Store in Toronto.

Search Results

Please select criteria from the dropdown menus above to start your search.

Reviews

Recent Reviews

Refine the list using the categories below:


Loading...
Other Cities: Montreal