Baby On the Hip

I found this store to be delicious on the eyes, but the customer service is terrible. I have been ignored every time I've been in. I'm very obviously pregnant and would normally expect to be offered help or advice, or even greeted when I walk in for that matter. It's a small store and I've often been the only customer in there with two staff who neglect my interest in their $500+ strollers. Too bad too. I really was interested in one of the strollers, I just won't buy it there.

WoW! I've had the complete opposite experience! I've been in the store several times and have always found the girls to be super friendly and knowledgeable. They are not in your face (which i like!!), but anytime I have a question they're attentive and helpful. Maybe you just had bad luck? In any case, I want people to know that this was not my experience at all :)

This store is in my neighborhood and I shop here all the time - usually for the BPA-free & glass bottles. I find I can ask the staff anything about the products and the world of toxins and they are right on top of things. Their selection of eco-friendly and non toxic products are often hard to find at any other store in the city.

Hmmm... every time I have been there I am quite impressed with how well researched and helpful the staff are! Unfortunate that you had a bad experience, but don't scratch it off your list of places to shop just yet... the products they carry are worth a second trip!

Baby on the Hip is my neighbourhood baby store. I love the products they carry! I go there frequently and have always received great customer service. The store has a very relaxed atmosphere and I feel I can browse at leisure without any pressure from the staff. When I have questions about any of the products the staff have always been very helpful and knowledgeable. I have also attended a number of the workshops they have organized and have found them to be a great source of information. This is a great independent community store.